INSTITUTE OF BANKERS IN MALAWI
CERTIFICATE IN BANKING EXAMINATION
SUBJECT: MANAGEMENT (IOBM – C107)
Date: Thursday, 2nd May 2013
Time Allocated: 3 hours (13:30 – 16:30 pm )
INSTRUCTIONS TO CANDIDATES
1
This paper consists of TWO Sections, A and B.
2
Section A consists of 20 multiple questions, each question carries 2 marks.
Answer ALL questions.
3
Section B consists of 5 questions, each question carries 20 marks. Answer ANY
THREE questions.
4
You will be allowed 10 minutes to go through the paper before the start of the
examination, you may write on this paper but not in the answer book.
5
Begin each answer on a new page.
6
Please write your examination number on each answer book used. Answer
books without examination numbers will not be marked.
7
DO NOT open this question paper until instructed to do so.
SECTION A
(40 MARKS)
Answer ALL Questions from this section
1. Business organisations are mainly found in the
a)
b)
c)
d)
Industrial sector of the economy
Private sector of the economy
Public sector of the economy
Banking sector of the economy.
2. Who sets the standard behaviour for all types of businesses?
a)
b)
c)
d)
The people through non-governmental organisations
The government through various bodies
The society through parliament and the courts
The businesses through their umbrella body.
3. One of the two modern theories to the thinking of Management is
a)
b)
c)
d)
Classical theory
Excellence theory
Contingency theory
Human relations theory
4. The Quantitative School of Management thinking had its origin in
a)
b)
c)
d)
Military application
Business application
Economic application
Maths and science application
5. Strategic planning is defined as
a) The process by which managers set objectives, assess the future, and
develop courses of action designed to accomplish these objectives
b) Predetermined courses of action developed for repetitive situations that
will appear in future
c) The process of planning, organizing, leading and controlling to achieve
organizational objectives
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d) The process of determining organizational objectives and then adopting
courses of action and allocating resources necessary to achieve these
objectives.
6. Operational planning is
a) The implementation of activities and allocation of resources necessary to
achieve organizational objectives
b) Coordinating the work standards and the appropriate individuals to
implement second level plans
c) The second stage in the Strategic planning process
d) The setting of objectives and determining courses of action for functional
areas in the organization.
7. A problem associated with the chain of command principle occurs when
a) A manager fails to discipline his or her subordinates
b) A subordinate does not manage his boss
c) A subordinate bypasses a manager in giving information or requesting a
decision
d) A manager delegates his powers to one of his subordinates.
8. The one who distinguished between three types of interactions in an organisation is
a)
b)
c)
d)
Urwick
Gulick
Graicunus
Taylor
9. An organisation that consists of a small core of full-time employees and hires outside
specialists temporarily as needed to work on projects is known as
a)
b)
c)
d)
A network organisation
A virtual organisation
A matrix organisation
A divisional structure
10. The traditional approach to employee motivation is best presented by the work of
a) Fredrick Taylor
b) Elton Mayo
c) Henri Fayol
d) Abraham Maslow
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11. Behaviour modification in motivation is
a) A technique for applying the concepts of reinforcement theory in
organizational setting
b) A model developed by J stacy Adams to stimulate the motivation process
c) A technique that allows the employee to focus on needs that will lead to
desired behavior
d) A model that best describes the process theories of motivation.
12. Charismatic leadership style can seem similar to
a)
b)
c)
d)
Bureaucratic leadership
Transformational leadership
Democratic leadership
Laissez-faire leadership
13. Every member of a group plays a role within that group. Some roles relate to the
task aspects of the group while others
a)
b)
c)
d)
Promote social interaction
Relate to organizational goals
Refer to behavioural patterns
Identify group members
14. The term conflict refers to
a)
b)
c)
d)
Arguments within a group
Perceived incompatible differences resulting in some form of interference
Resistance by some group members to adhere to given standards
Disagreements and fighting amongst group members.
15. Many employees resist control if they feel over-controlled, or it they think control is
inappropriately focused or rewards inefficiency, or;
a)
b)
c)
d)
If they are uncomfortable with accountability
If they think the boss is being jealous
If they think the other employees are being favoured
If they think it is not important to do so
16. One of the characteristics of useful information is that
a) The supervisor must take the lead
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b) Data must be collected from many people
c) It must tell a complete story
d) It must be generated from a computer
17. Organizations install information systems because
a)
b)
c)
d)
They will make the organization more effective and efficient
They will have computers that motivate performance
They will be known to be technologically advanced
They will require IT personnel.
18. One of the factors contributing to increased diversity at the work place is
a)
b)
c)
d)
Globalization
Age distribution
Gender
Ethnicity.
19. One of the following factor must be considered when choosing the best advertising
media for a vacant position:
a)
b)
c)
d)
Type of job
Location of organization
Human resource strategy
Design of the advert
20. Some businesses are reluctant to spend on training because;
a)
b)
c)
d)
They fear employees will be very knowledgeable
They fear that employees will demand high salaries
They fear employees will be poached by competitors
They fear that competitors will copy their skills.
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SECTION B
(60 MARKS)
Answer ANY THREE questions from this section
QUESTION 2
(a) Using a simple diagram (organizational chart) describe a functional structure of any
organization of your choice.
(5 marks)
(b) Leadership continues to be the focus of a great deal of research. There are three
new perspectives on leadership that have attracted much attention.
(i) Name the three new perspectives on leadership.
(3 marks)
(ii) State any two facts about each of the three new perspectives on
leadership mentioned in (i) above.
(12 marks)
(Total 20 marks)
QUESTION 3
(a) Name one advantage and one disadvantage of the following organizational design
concepts:
(i) Matrix project
(4 marks)
(ii) Team structure
(4 marks)
(b) Centralization is the systematic and consistent reservations of authority at central
points in the organization. Mention the three implications of centralization.
(6marks)
(c) Span of control refers to the number of subordinates that a supervisor has. Explain
clearly any two factors that can affect the span of control.
(6 marks)
(Total 20 marks)
QUESTION 4
(a) Explain any two ways information systems may affect the organization’s basic
structure and design.
(6 marks)
(b) The starting point for estimating supply is the existing workforce. Name three factors
that a business should take account of when doing this exercise.
(9 marks)
(c) Explain the marketing argument as a benefit of diversity management to a firm that
sells cosmetics.
(5 marks)
(Total 20 marks)
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QUESTION 5
(a) Explain any two of the three political behaviours in an organizational setting.
(4 marks)
(b) Explain clearly the four step process in trying to resolve conflict within yourself (core
process).
(16 marks)
(Total 20 marks)
QUESTION 6
(a) Explain the four decisional roles as identified by Henry Mintzberg.
(8 marks)
(b) How does SWOT analysis help the organisation to make effective decisions for its
future goals?
(12 marks)
(Total 20 marks)
END OF EXAMINATION PAPER
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