Assessment and Testing Guidance
IT User Skills
Publication date: 1 January 2016
Date of Amendment:
Summary of Amendment:
Version 5 – November 2015
Contents
1. Introduction ................................................................................................ 3
2. Support ...................................................................................................... 3
3. Registration with BCS ................................................................................ 3
4: Learner Registration Process: BCS ........................................................... 5
5: Using Enlight ............................................................................................. 7
6: Using Mosaic, Gemini and BQS................................................................. 7
7: Audit Evidence requirements ..................................................................... 7
8: How to apply for extra time/reasonable adjustment in tests ....................... 8
9: BCS top 10 tips for successful Audits/EV visits. ......................................... 8
Version 1 – January 2016
1. Introduction
This guidance will explain how to register learners onto the BCS Digital Skills Qualifications, Level
1 Award and Certificate and Level 2 Certificate.
All testing for both practice tests and online tests will be carried out via the Enlight testing system
for ECDL and Mosaic and BQS for Digital Skills.
2. Support
A helpline number has been set up to assist centres with any testing issues. The phone number is
01793 417530. Option 2 for all learndirect centres.
For Registration queries at BCS, you should continue to call their Client Support or email them at
ldsupport@bcs.uk
Curriculum or course issues should continue to be logged using the Query Handling Tool and
assigned to the Curriculum Team.
There is now a section in Approved Centre Forum under Learning and Assessment, User Guides
which has a dedicated area for learndirect centre guidance.
3. Registration with BCS
All centres should have at least one member of staff registered in the Approved Centre Forum
(ACF), which contains relevant updates and information regarding BCS Qualifications, ECDL
Foundation products and online facilities to enhance the administration of the qualifications within
Centres.
See information in the Centre Handbook regarding applying for approval as both administrator and
invigilator.
3.1 How to order BCS qualifications and/or units
All centres need to acquire BCS qualifications before they are able to register learners on specific
qualifications. The general process is as follows:
1. Your central operations team will liaise with the Qualifications Assurance Manager to
ensure there are enough registrations available for your area.
2. Log in to the BCS ACF system to register each learner against a qualification or unit
previously bought
3. Log into Enlight to register the learner. You will need to add each new learner’s BCS ID
number to pull their information from the ACF system to the testing system,You can import
learners by qualification or individually. Each administrator has access to Enlight tutorials
on the system which show you how this can be done.
4. Learners will be prompted to change their password at their first login. Learners should
also be set up with an e mail address as this enables them to reset their own passwords.
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3.2 How to register learners
The screen shots below demonstrate how to register learners and there are also video tutorials on
the Approved Centre Forum.
In the Ordering and Administration section you will find help videos to support the process.
1. Click on Qualification Ordering – this will be completed only by a named member of
staff in your region.
Details of your Centre ID, name, address and contact details will be displayed. Complete the
mandatory fields and click ‘Proceed to Order Selections’.
2. Under Select Group ensure you choose learndirect Registration credits.
You will then see a list showing the qualifications available to learndirect centres.
These will be similar to:
learndirect ECDL Level 1 Award
learndirect ECDL Level 1 Certificate
learndirect ECDL Level 2 Certificate
learndirect Digital Skills Certificate (Version 2)
learndirect Single units
3. Add the quantity you want to order and when you have completed the order, select
Confirm Order.
The order request will be populated and will indicate the price and the total order value. All prices
shown are excluding VAT.
You can amend or remove orders as required before submitting the final order.
learndirect has negotiated prices for the qualifications as shown below:
Digital Skills Version 2
Digital Skills (full 7
unit)
Level 1 ECDL
award
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£29.00
£36.00
£20.00
Level 1 ECDL
certificate
Level 1 ECDL individual
units
Level 2 ECDL
certificate
Level 2 ECDL individual
units
£21.50
£15.00
£32.00
£15.00
4: Learner Registration Process: BCS
4.1 Registration
After you have acquired the qualification or unit, you may proceed to register a learner. The
process is as follows:
1. Log on to the BCS system ACF.
2. Register candidates in BCS ACF system against a qualification or unit. The following
learner information must be entered into the online system: *mandatory
 ULN
 Learner Title
 Learner Name*
 Learner Last Name*
 Date of Birth*
 Gender
 House Number or Name*
 Postcode*
 Email
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The number of available registrations per qualification (previously purchased) will be displayed.
You will only be able to select a qualification where there are available registrations. Following
completion of the registration form the information will be submitted to BCS.
Unique registration numbers will be allocated against each candidate.
Please note that only staff registered as Data Administrators within the ACF will be able to access
this form. If you wish to register Learners via a CSV file, this can be uploaded via the ACF (in a
pre-defined format) which will populate the online form.
Please print or save and retain:
 The registration confirmation details for BCS audit purposes
 The BCS ID number – this will be required in the Enlight database
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5: Using Enlight
The Enlight tutorials on the system provide support with the most common administrative tasks
which will be used to set up learners, assign tests, deliver tests and download results. These cover
the following topics:
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Adding a Single Candidate
Add a Qualification
Adding Assignments at Student Level
Adding Assignments at Group Level
Moving Users
Delete a User
Creating an Administrator
Creating Invigilators
Changing User Passwords
The Result Report
The Certificate Report
6: Using Mosaic and BQS
There is guidance for all the systems on the Learning Content site. These can also be downloaded
once you are in the actual system.
7: Audit Evidence requirements
Reports are available to download from the Approved Centre Forum which provide full details of
learner registration date, qualification aim, test passes and dates and certification information.
There is a user manual which details how to access these reports.
All tests must have a signed and dated invigilation sheet showing both the learner’s and the
tutor/invigilator details and this should be kept in the learner file or an appropriate secure area as
detailed by your Operations Manager. This sheet is on the Learning Content site.
There must also be a document logging all certificates which are issued to learners showing the
date and the learner signature. If a learner cannot come into a centre to collect their certificate,
this should be sent by registered post and proof retained in the file. This has always been a
requirement of BCS and is detailed in the Operations Manual.
In order that the invigilator’s name in Enlight corresponds to the name on the form, you should
follow the steps below:
1. As per the Centre Handbook it is advised you do not use invigilator codes to log learners
into the system.
2. For actual tests - If you plan to set up test codes, ensure the named person is the same as
the one who is going to invigilate the test and sign the Invigilator form. Remember this
must not be the tutor.
3. If the invigilator signs in with their username and password, this will be the name showing
on the system.
4. Note that the tutor who supported the learners cannot invigilate the tests.
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5. Tutors who have had access to the system must not register as a learner with BCS to
undertake the qualification. You should discuss any qualification required with your
Business Manager.
8: How to apply for extra time/reasonable
adjustment in tests
In order for centres to apply for reasonable adjustments such as extra time, they need to complete
an Access to Assessment form. This can be found in the Learning Content Site and should be
completed and submitted online.
An application has to be completed for each individual learner and the learner will need to sign a
consent form, which is retained on the learner’s file at the centre, along with any supporting
evidence.
The Reasonable Adjustments policy and related guidance document, which outlines the types of
circumstances and adjustments available are also on the site.
In regards to completing the application, centres will need to provide as much information as
possible as to the reason(s) for applying for reasonable adjustments. E.g. if the learner has a
specific learning difficulty, the centre will need to state what this is and how the learner has been
assessed and who by.
BCS ask that centres apply for reasonable adjustments at least ten working days prior to the
learner taking an assessment. This enables them to fully review the application and also gives time
for any additional information to be provided by the centre to support the application. Applications
are reviewed and processed within two working days of receipt.
Once an application has been authorised the Qualifications Assurance Manager will be sent an
email, which they will need to provide to Audit for the reasonable adjustments to be applied.
If centres need any help or advice on reasonable adjustments or with completing the application
form, they should discuss this with their QA.
9: BCS top 10 tips for successful Audits/
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All tests must be carried out during Centre opening hours. If tests are carried out at other
times, this must be documented with the full reasons.
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BCS will monitor tests taken with relatively short durations – this may indicate the learner is
on the wrong qualification.
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Resits must not be taken on the same day.
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All tests must have the invigilation sheet signed and dated by both learner and invigilator.
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All tests must be taken under the required test conditions as laid out in the Operations
Manual.
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New invigilators will be observed by the QA or approved person and signed off when they
are competent. Further observations must be carried out on a yearly basis.
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Changes of staff must be notified to your QA so that up to date lists are available to the
Qualifications Assurance Manager and staff can then be removed or added as per the
process in the Centre Handbook.
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Staff must note share logins to the Approved Centre Forum or any of the learning or testing
systems.
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Staff must not have sight of learners’ passwords. If an administrator or tutor
changes a learner password, they must advise the learner to change this as soon as
the learner logs in. Learners can request their own password change using the link
on the log in page.
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Certificates should be signed for by the learner or sent by registered mail or similar.
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If a learner is taking several tests in one session, ensure they have sufficient time in
between.
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If a learner fails 4 times, you must notify BCS and apply for a further resit. You should
produce evidence as to how you supported the learner during the resit period. See Centre
Handbook for further details.
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Improving Productivity tests must be random and there are only 2 resits per scenario – so
you must apply to offer more than 4. There is an additional guidance document for this on
the Learning Content site.
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Learners must take a practice test online. For Improving Productivity it is strongly
recommended that all learners take at least 1 of the offline sample tests as well as using
offline support materials.
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All centres need to keep a master assessment log to record all testing information.
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