Welcome
Opening class for ITEC 1010 3.0 A
Professor G.E. Denzel
Faculty of Arts
Atkinson College
ITEC 1010 A F 2002
Agenda
 Greetings
 Course outline
 The ITEC web page and the ITEC 1010 web
page
 Course questions?
Faculty of Arts
Atkinson College
ITEC 1010 A F 2002
Course Outline
 Go to the ITEC 1010 A web page:
 Note Course Outline is available here, along with
course notes, grades (after assignments and
tests), links, feedback mechanisms, etc.
Faculty of Arts
Atkinson College
ITEC 1010 A F 2002
The ITEC web pages
 www.yorku.ca/itec
 This page takes you to all of the different ITEC programs
at York. You may want to look at both the Atkinson and
Arts pages. For Arts students, the ITEC ARTS web page
is extremely important, and should be checked at least
weekly.
 www.yorku.ca/lezned
 This is my home page, and from it you can access the
home page for this course. You should certainly
bookmark the page for this course. It will have all of the
assignments and details on tests. It will also have the
powerpoint slides from lectures (usually available one
day before class). It will also have links to other relevant
pages.
Faculty of Arts
Atkinson College
ITEC 1010 A F 2002
The Plan of This Book
Part 1 INFORMATION TECHNOLOGY IN THE BUSINESS ENVIRONMENT
1. Introduction : B usiness and Information Technology
2. Organizational Structure and Information Technology
Part 2 INFORMATION TECHNOLGY INFRASTRUCTURE
3.
4.
5.
6.
7.
Computer Hardware
Computer Software
Managing Organizational Data and Information
Telecommunications and Networks
The Internet and Intranets
Part 3 APPLYING INFORMATION TECHNOLOGY FOR COMPETITIVE ADVANTAGE
8. Interorganizational and Global Information Systems
9. Functional and Enterprise Systems
10. Data, knowledge, and Decision Support
11. Intelligent Systems in Business
12. Electronic Commerce
13. Strategic Information Systems and Reorganization
Part 4 DEVELOPING AND MANAGING INFORMATION SYSTEMS
14. Information Systems Development
15. Implementing IT:Ethics, Impacts, and Security
Faculty of Arts
Atkinson College
ITEC 1010 A F 2002
CHAPTER 1
INTRODUCTION :
BUSINESS AND
INFORMATION TECHNOLOGY
Faculty of Arts
Atkinson College
ITEC 1010 A F 2002
Learning Objectives
 Discuss business pressures and responses
in today’s Information Age
 Differentiate between data and
information, and describe the
characteristics of high-quality data.
 Name and describe the components of an
information system.
Faculty of Arts
Atkinson College
ITEC 1010 A F 2002
Learning Objectives (cont’d)
 Describe the capabilities expected of
information systems in modern
organizations.
 Describe opportunities for strategic use
of information systems.
Faculty of Arts
Atkinson College
ITEC 1010 A F 2002
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Business in the Information Age:
Pressures
Global Competition for Market and for Labor
Need for Real-time Operations
Changing Work Force
Customer-Oriented Operations
Technological Innovation and Obsolescence
Information Overload
Social Responsibility of Organizations
Government Regulation and Deregulation
Ethical Issues
Organizational Responses to Business Pressures in
the Information Age
Faculty of Arts
Atkinson College
ITEC 1010 A F 2002
Business in the Information Age:
Responses
 Strategic Systems
 Customer Focus and Customer Service
 mass customization
 Continuous Improvement Efforts
 just-in-time (JIT)
 total quality management (TQM)
Faculty of Arts
Atkinson College
ITEC 1010 A F 2002
Responses (cont’d)
 Business Process Reengineering
 Empowering Employees and Fostering
Collaborative Work
 Team-based Structure
 Business Alliances
• supply chain management and enterprise resource
planning (ERP)
 Electronic Commerce
Faculty of Arts
Atkinson College
ITEC 1010 A F 2002
Business Pressures & Organizational
Responses : Summary
Business Pressures
Global Competition for
Market and Labor
Need for Real-time
Operations
Changing Work Force
Customer Orientation
Technological Innovation
and Obsolescence
Information Overload
Social Responsibility
Government Regulation
and Deregulation
Ethical Issues
Faculty of Arts
Atkinson College
Organizational Responses
Strategic Systems
Customer Focus and
Customer Service
Continuous Improvement
Efforts (Just-in-Time,
Total Quality
Management)
Business Process
Reengineering (BPR)
Team-based Structure
Business Alliances
Electronic Commerce
ITEC 1010 A F 2002
Capabilities of Information Systems
 Provide Fast and Accurate Transaction
 Provide Large Capacity, Fast Access Storage
 Provide Fast Communications (machine to machine,
human to human)
 Reduce Information Overload
 Span Boundaries
 Provide Support for Decision Making
 Provide a Competitive Weapon
Faculty of Arts
Atkinson College
ITEC 1010 A F 2002
Components of Computer-based
Information System
HARDWARE
SOFTWARE
PEOPLE
DATABASE
PROCEDURES
NETWORK
Faculty of Arts
Atkinson College
ITEC 1010 A F 2002
IT Supports People
Transactions
 Place order for a book at Chapters
 Enrol into a course at York
 Mount a permission for a student
 De-enrol a student for not having
prerequisites
 Change your address
 Open an ACADLABS account
 Renew a car license plate
Faculty of Arts
Atkinson College
ITEC 1010 A F 2002
IT Supports People
Tasks
Write an essay
Write a memo
Prepare a slide presentation
Analyze your expenses
Prepare a budget
Do your taxes
Faculty of Arts
Atkinson College
ITEC 1010 A F 2002
Data Hierarchy
Data
Information
Knowledge
Faculty of Arts
Atkinson College
ITEC 1010 A F 2002
Data Hierarchy
Transaction
Data
Summarize
Information
Interpret
Knowledge
Faculty of Arts
Atkinson College
ITEC 1010 A F 2002
Example
Course Enrolments
Joe enrols in PHIL 2075
SIS db records transaction
Count in course hits max
Suzy tries to enrol
SIS rejects
Automated extract of enrolments in PHIL courses
PHIL Chair puts enrolments and maxes into spreadsheet
Chair notes full course, looks at overall pattern,
requests permission to open backup section
Faculty of Arts
Atkinson College
ITEC 1010 A F 2002
Tools
 Databases
 MS Access
 Oracle
 DB2
 Others
 Spreadsheets
 Excel
 Word Perfect Office spreadsheet
 Star Office spreadsheet
 Others
Faculty of Arts
Atkinson College
ITEC 1010 A F 2002
Tools (cont’d)
 Reporting tools
 ERP’s
 Knowledge Management Systems
 See Globe&Mail article
Faculty of Arts
Atkinson College
ITEC 1010 A F 2002