Branding
https://www.youtube.com/watch?v=k5016fh7TgQ
Write down the company you think of on back
Brand
• A name, term, symbol, design, logo, colors, or
combination that identifies a company or products
•Represents values, ideas, or personality
Branding
• Creates an individual identity for a product or
service.
• Differentiates from competitors.
• Makes a company or product more recognizable.
Branding
• Brand Name the parts of the brand that can be spoken
• Letters, Words, and Numbers
• The brand name is usually the product name
• Brand Mark the elements of a brand that cannot be
spoken
• Logos
Brand Image
• Consumers’ beliefs about the company or its
goods or services.
• Quality, price, and value may affect a brand’s
image.
List 5 brands.
Describe your
beliefs about
each.
Brand Loyalty
• A consumers’ consistent preference for one brand
over all others.
Trademark
A word, name, or symbol that is given legal
protection by the government
Prevents other companies from using
Trademark ™
Registered Trademark®
Trade Name vs. Brand Name
Corporate Brand Name
Product Name
Identifies and promotes a
company
Coca-Cola
Identifies a particular
product
Coke Zero
Toyota Motor Company
Corolla
List 5 different examples
Trade Character
• A brand mark with human characteristics
• Jolly Green Giant
• Tony the Tiger
How many
can you
name?
How many
other
examples can
you list?
Trade Name
Brand Name
Trademark
Trade Character
Assignment
•
•
Create a design of a product that includes:
1. Brand Name (include your first name)
2. Trade Name (include your last name)
3. Trademark (TM) or ®
4. Trade Character
5. A slogan that explains what your product is
The product can be anything you choose. The design can be created by hand or
digitally. It should be in color and be an example of your best work.
Grading Sheet
Assignment Examples:
BRAND EXPERIENCE
• Consumers experience a Brand through its various touch points:
Product Quality
Counter Service
After-Sales Service
Sales & Marketing
Communications
Phone Enquiries
Retail / Merchandising
Distribution
Part 2
•The Brand Promise
What is a Brand Promise?
•
“A brand promise is the statement that you make to customers
that identifies what they should expect for all interactions with
your people, products, services and company. It is often associated
with the company name and/or logo.”
• Brand Promise:
• What the business intends to provide the customer.
• The NFL: “To be the premier sports and entertainment brand
that brings people together, connecting them socially and
emotionally like no other.”
• Coca-Cola: “To inspire moments of optimism and uplift.”
• Virgin: “To be genuine, fun, contemporary, and different in
everything we do at a reasonable price.”
• Is a brand promise also the slogan?
• Geico – “15 Minutes Or Less Can Save You 15% Or More On Car
Insurance”
• Nationwide Insurance – “Nationwide Is On Your Side”
Importance of Brand Promises:
• Establishes a level of customer service.
• Reflect the core values of the company in relationship with customers.
• It provides guidance to employees as they interact with customers.
• Promise a differentiated benefit to the customer.
• What happens when a business fails to deliver on
promise?
• Loss of credibility = lost sales and market share
Company Image
• The perception the public holds about a particular business.
• Based on:
• quality of products
• reputation of the company
• employees
• prices
• positive community relations
• customer service.
Bottom 5:
1. Comcast
2. American
Airlines
3. B of A
4. Citibank
5. AT&T
Top 5:
1. Amazon
2. Chick-fil-a
3. Hilton
4. Marriott
5. Amer-Exp
Company Image:
Affected by:
• Consumers sharing opinions.
• Company Owners/Management
• Employees (TRAINING IS KEY)
•
•
•
•
trained and motivated
answering telephones
dress code requirements
communicating a positive image