Intranets, Extranets,
COMMUNICATION
and Private Exchanges
Effective communication formula: Sender/Receive = 1
Sender
Message
Channel
Receiver
feedback
context
Communication process
Intranets, Extranets,
OPEN QUIZ ON CHAPTER 1
and Private Exchanges
What is human communication?
What are the important of human communication?
What are the models of human communication?
What are the communication in context?
What are new forms of communication technologies?
What if effective communication?
What are the outcomes of effective communication?
KNOWLEDGE SHARING
ACTIVITIES
Questions & Comments???
THANKS FOR YOUR GOOD
PARITICIPATION!!!
HUMAN COMMUNICATION
® Communication is the process of creating
a meaning between two or more people.
® Human Communication is the process of
understanding and sharing meaning.
I am very
happy to see
you here.
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I need your
support
Thanks for
everything
8
Intranets,
Extranets,
IMPORTANT
OF
COMMUNICATION
and Private
Exchanges
Physical well-being
Definition of Self
General education
On-the-job communication
MODELS OF HUMAN
COMMUNICATION
Action
2- Models of
Human
Communication
Interaction
Transaction
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ACTION MODEL
Action Model: one person sends a
message and another person receive it.
Sender
S/Sender
Message
Message
Receiver
R/Receiver
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INTERACTIVE MODEL
Interactive Model: one person send a
message to a second person, who
receives it and respond with another
message.
S
R
Message
Message
R
S
TRANSACTION MODEL
Transaction Model: Communicators
simultaneously send and receive
messages.
S/R
Message
R/S
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TRANSACTIONAL MODEL
Feedback
Sender
Message
Receiver
Feedback
S/R
R/S
Message
Transactional model
COMMUNICATION IN CONTEXT
Intrapersonal communication
Interpersonal communication
Intercultural communication
Interviewing
Small group communication
Public communication
Organizational communication
Mass communication
INTRAPERSONAL
COMMUNICATION
® It is the process of understanding and
sharing meaning within the self.
Why do we need to
communicate with
ourselves?
You are a
leader of your
own universal
!
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Interpersonal Communication
It is a communication with at least two people
when relatively mutual opportunities for
speaking & listening occur.
Dyadic communication: is a two-person
communication: interview, parent, spouse…
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INTERCULTURAL
COMMUNICATION
It is the communication between members of
different culture.
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INTERVIEWING
• It is a communication transaction that
emphasizes questions and answers.
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SMALL GROUP COMMUNICATION
It is the process by which three
or more members of a group
exchange verbal and none
verbal messages in attempt to
influence one another.
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PUBLIC COMMUNICATION
• It is referred as public speaking.
• It is the process of understanding and
sharing meaning with an audience;
 one person is generally identified as the source/speaker
and other are recognized as receivers/listener.
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ORGANIZATIONAL
COMMUNICATION
• It is a communication among people
working to accomplish common tasks
and goals.
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MASS COMMUNICATION
®It is a communication that is mediated.
® It consists of messages that are transmitted
to large, wide-spread audiences via
electronic and print media.
 Electronic media: television, radio...
 Print media: newspapers, magazine …
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COMMUNICATION
TECHNOLOGIES
• It is often referred to e- communication
such as fax, phone, mails, internet, email,
e-business, e-commerce…
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Intranets,COMMUNICATION
Extranets,
EFFECTIVE
and Private Exchanges
EFFECTIVE COMMUNICATION SENDER/RECEIVER = 1
The message must be understood by the receivers
Understand
Actions
OUTCOMES OF
Pleasure
EFFECTIVE
COMMUNICATION
Attitude
influence
Improve
relationship
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