REVIEW FOR FINAL EXAM-
Name_______
KEY_______________________
Write your answers to these on a separate sheet of notebook paper.
MANAGEMENT UNIT (Ch. 1)
1. What is Senior management’s job? Setting the direction of the company (not day-to-day
issues)
2. Department heads and district sales managers are what level of management? MIDDLE
3. When management is measuring how a business performs financially is the task of what?
CONTROLLING
4. What role the manager doing when he or she is making changing in policies or resolving
conflicts? Decision-making role
CAREER (Ch. 3)
5. What are the influences when deciding upon a possible career? Your past employers
6. What is another name for a skills resume? Functional resume
7. What is the first step in planning a successful career? Assessing interests and abilities
8. What are the general rules for preparing your resume?focusing on what you have
accomplished in school or on the job
ETHICS (Ch. 4)
9. What is included in a company code of ethics? Honesty, adherence to laws, and security
10. Describe ethical behavior. Behaving honestly
11. What is the Clayton Act of 1914 law do? Makes it illegal to charge different prices to
wholesale customers
12. What act guards against false advertising? Wheeler-Lea Act of 1938
13. What is social responsibility characterized by? Using packing materials that are
environmentally friendly and reduce pollution is one social responsibility of a company
BUSINESS AND LAWS (Ch. 5)
14. A business owned by a single individual is what kind of ownership? Sole proprietorship
15. Taxes levied against building and land owned by a business is what type of taxes? Property
Taxes
16. An agreement between two parties to carry out a transaction, such as the sale of goods from a
seller to a buyer is called what? contract
17. What employment laws must companies comply with?Equal Employment Opportunity laws,
wage-hour laws, and benefits laws
ECONOMY (Ch. 6)
18. What cost concept states that producing one good means not producing another?Opportunity
cost
19. What is the law of demand? States as the price of a good increases, the quantity of the
good demanded falls.
20. What is the law of supply? States that as the price of a good rises, producers are willing
to supply more of that good
21. What is profit? The difference between what a business earns (revenue) and what it
spends (costs)
22. Define growth strategies? (CHAPTER 10, p. 232) A good way for companies to minimize
the risk associated with decision making is to compare the risk records of other
companies and adjust accordingly.
DECISION MAKING SKILLS (Chapter 8)
23. BRAINWRITING ON FINAL NOT WISH LIST-- When a leader presents a situation or
problem to them and he/she asks the members of the group to write down their ideas
rather than saying them aloud=BRAINWRITING.Define wish list. (see p. 194) A leader tells
the group to make believe they have the power to solve any problem, encouraging them to not
rule out anything at first then they discuss most practical way to narrow decision.
24. _SOCIAL VALUES____ are ideas that make the lives of consumers, workers, or the
community better.(see p. 186)
25. Name the type of management decision style in which the subordinates may or may not be
informed? SEMI-AUTOCRATIC MANAGEMENT DECISION STYLE
TYPES OF COMMUNICATION (Chapter 9)
26. Is the job title included in the memo on page 212? NO
27. What are the major parts of a business letter? (page 214) DATE, RECIPIENT OF THE
LETTER (INSIDE NAME AND ADDRESS), , BODY, CLOSING (SINCERELY, SENDER’S
NAME & JOB TITLE OF THE SENDER). SUMMARY OF LETTER IS NOT A PART OF LETTER
28. Name the best type of communication for sensitive situations such as reprimanding, or
dismissing an employee. (page 218) VERBAL
29. Name the best type of communication for communicating routine information. (page 218)
WRITTEN
30. To communicate effectively, what do managers need to determine? (page 204) WHAT THE
AUDIENCE HOPES TO GAIN BY LISTENING
PLANNING AND STRATEGIC MANAGEMENT (Chapter 10)
31. Business Strategies concentrate on how to compete in a given business or industry. True or
False.
32. Plans that pertain to single departments or units within a company are known as ___________
strategies. (page 233) BUSINESS STRATEGIES
33. Corporate strategies deal with the most important aspects of company’s operations and
provide overall direction for the company. True or False (page 230)
34. People, facilities, and materials make up the operating systems of a business. True or False
(Chapter 11-page 254)
35. Because production occurs continuously throughout the year, the 3-m company can best be
described as using a continuous flow-operating system. True or False. (page 254)
36. In planning the physical arrangement of an airplane facility, a manager should consider fixedposition layout as the type of facility layout. True or False. (page 261)
37. The employee’s understanding of his or her part in an organization’s work is called role
perception. True or False. (Chapter 15-page 357)
38. Employees learn new concepts and gain new skills through training. True or False. (page 352)
39. Employees are empowered by involving them in personal goal setting in Management by
Objectives. True or False. (Chapter 15)
40. A manager that records specific situations, reflecting the employee’s performance, behavior,
and attitudes is a critical-incident appraisal. True or False. (Ch. 15, p. 358)
41. Leadership studies focus on the characteristics the leader possesses are classified as traits.
True or False. (Ch. 16)
42. Reinforcement is also known as operant conditioning. True or False. (Ch. 16, p. 377)
43. The idea that people are motivated by their need for achievement, power, and affiliation is
most closely associated with McClelland. True or False. (Ch. 16)
44. Leaders who do not listen to other people but make all decisions themselves are known as
Autocratic Leaders. True or False. (Ch. 16)
45. The idea that most people seek to meet lower-level needs before they address higher-level
needs is most closely associated with Maslow’s Hierarchy of Needs. True or False. (Ch. 2)
46. ‘The idea that leadership is related to the leader’s personality and the situation is most closely
associated with Fiedler. True or False. (Ch. 16)
47. Conflict between employees and the organization itself is known as organizational conflict.
True or False. (Ch. 17)
48. Once personal problems become a matter of concern for the organization, an employee may
be required to contact an employee assistance program. True or False. (Ch. 17)
49. Organizational myths about conflict include the idea that all conflicts are resolved. True or
False. (Ch. 17)
50. Managers can manage conflict by ___________________________________________, (Ch.
17) Managers minimizing minor conflicts, smoothing over tensions, asking one side to
give in to the other; sometimes having conflicting parties meet in neutral place to
resolve the conflict. Managers express confidence in both sides being able to come up
with a solution. Managers try to approach things positively, create an appropriate
atmosphere that promotes partnership and problem-solving among their employees.
Managers keep an open mind when they listen. They look for common ground between
two conflicting sides. Managers try to be fair and nonjudgmental.
NAME_________________________
REVIEW FOR FINAL EXAM IN INTRODUCTION TO BUSINESS & TECHNOLOGY
Write your answers on a separate sheet of notebook paper.
Word List:
Burnout (Chapter 17)
Career (Ch. 3)
Code of Ethics
Conflict (Ch. 17)
Copyright (p. 112-113)
Employee assistance
program (2) (Ch. 17)
Employment Laws (ch. 5,
p.120)
Ethics (Ch. 4)
Formal planning (Ch. 10)
For-profit \business
Goals (Ch. 10)
Implementing strategy
(Ch. 10, p. 244)
Intellectual Property
Interpersonal conflict
(p.396)
Nonprofit organization
(p. 67)
Operational planning
(Ch. 10)
Patent (Ch. 5)
Personality (Ch. 3)
Regulations (ch. 5)
Resume (p. 70)
Social Audit (Ch. 4, p. 99)
Social Responsibility (Ch. 4)
Stakeholder (Ch. 4, p.97)
Strategic Management
(Ch.10)
Strategic planning (p. 230)
Stress (Ch. 17)
Trademark (Ch. 5)
Trends (Ch. 3)
Unions (Ch. 5)
Wellness program (Ch. 17)
51. A short document that provides potential employees with information about your specific
qualifications for the job RESUME
52. Show changes or movement in a certain area TRENDS
53. Operates to promote a special interest or cause NONPROFIT ORGANIZATION
54. The combination of all the unique qualities that make you who you are PERSONALITY
55. A series of progressively more responsible jobs in one field or in related fields CAREER
56. Operate to earn money for their owners FOR PROFIT BUSINESS
57. The Ownership of ideas, such as inventions, books, movies, and computer programs
INTELLECTUAL PROPERTY
58. The obligation that individuals or businesses have to help solve social problems. SOCIAL
RESPONSIBILITY
59. A document that outlines the principles of conduct to be used in making decisions within the
organization CODE OF ETHICS
60. A set of moral principles or values that govern behavior ETHICS
61. The employees, customers, suppliers, and the community who are affected by a company’s
actions STAKEHOLDER
62. A review of a business’s social responsiveness SOCIAL AUDIT
63. A word, name, symbol, or slogan a business uses to identify its own goods and set them apart
from others TRADEMARK
64. Regulate the relationship between companies and their workers and provide benefits to
employees EMPLOYMENT LAWS
65. Rules that government agencies issue to implement laws REGULATIONS
66. Is issued to inventors and companies to give them the exclusive right to make, use, and sell
their inventions for 17 years PATENT
67. Groups of workers who collectively bargain for rights and benefits UNIONS
68. The protection provided to a creative work COPYRIGHT
69. The systematic studying of an issue and the preparation of a written document to deal with the
problem FORMAL PLANNING
70. Short-range planning OPERATIONAL PLANNING
71. Concise statements that provide direction for employees and set standards for achieving the
company’s strategic plan GOALS
72. The action stage of strategic management IMPLEMENTING STRATEGY
73. Long-range planning done by the highest levels in the company STRATEGIC PLANNING
74. The application of a the basic planning process at the highest levels of the company
STRATEGIC MANAGEMENT
75. The struggle between people with opposing needs, wishes, or demands CONFLICT
76. Conflict between individuals that arises when individuals perceive or value situations differently
INTERPERSONAL CONFLICT
77. Any physical, chemical, or emotional factor that causes bodily or mental tension STRESS
78. Occurs when excessive stress causes a person to lose interest in his or her job BURNOUT
79. Company-sponsored programs that help employees deal with personal problems EMPLOYEE
ASSISTANCE PROGRAM
80. Company-sponsored programs designed to prevent illness and enhance employee well-being
WELLNESS PROGRAMS