Reading toward the future: best practice guidelines for developing
tablet lending policies in public libraries.
Prepared by Kelly Mitchell
Submission date: November 10, 2014. Word count: 4977
Abstract
The advancement of mobile technologies is changing the way we learn and access
information (American Library Association, 2014). This in turn presents librarians
with the challenge of implementing services which meet these changes, whilst
maintaining the essence of the library’s core values (Savova & Garsia, 2012;
Duncan, 2011).
The introduction of the iPad in 2010 has seen tablets become an increasingly
popular device for accessing and downloading digital content (Griffey, 2012; Miller,
Moorefield-Lang & Meier, 2012; Duncan, 2011). From a librarian’s perspective,
tablets have also shown great potential to both optimise service delivery and
facilitate the pedagogical ideals of mobile learning (Farley, Murphy & Rees, 2013;
Savova & Garsia, 2012).
There are a number of public libraries which have successfully implemented tablet
lending programs into their lending systems. However, few of these libraries have
evaluated and shared the effectiveness of their own lending programs. This in turn,
creates a limited availability of information for those seeking research and guidance
to make careful and reasoned judgement in developing their own tablet lending
programs (Savova & Garsia, 2012).
This report aims to begin filling this knowledge gap, by evaluating 30 tablet lending
policies from a selected sample of domestic and international public libraries; and to
compare these results with available research to form recommended guidelines,
which can be shared as examples of good practice for developing tablet lending
policies in public libraries.
Kelly Mitchell
Student Number: N8410097
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Introduction
Purpose
There is a limited body of research available which evaluates the effectiveness of
existing tablet lending programs in public libraries. Sharing research is important, as
it assists librarians to make careful and reasoned judgement when developing their
own tablet lending programs.
Aim and Objectives
This research report aims to begin filling this knowledge gap, by providing a list of
policy guidelines based on evaluative research from a selected sample of tablet
lending policies from domestic and international public libraries.
It is hoped that the guidelines will not only provide examples for good practice; but
will also invite further evaluation, organisation and sharing of knowledge to further
build on these recommendations, which as suggested by Savova & Garsia (2012,
p.205), “…is the very spirit of librarianship”.
Scope
The analysis will evaluate a sample of 30 tablet lending policies available online from
domestic and international public libraries. The results from the analysis will then be
compared to available research to form the recommended guidelines.
The research for this report has been designed for submission as an assessment
piece for a university study course and is limited to 5000 word count. Due to this
limitation, the research is not exhaustive and could not discuss all areas needed for
consideration. The areas not covered in this report have been highlighted in the
‘Further Policy Considerations’.
The research will commence July 21, 2014 and will complete no later than
November 11, 2014.
Audience
The target audience for this research will be:
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Domestic and international public libraries and their parent organisations
Library and Information Service planners and policy creators
Librarians
Digital content publishers (in particular publishers for e-books and e-learning
programs)
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Background and Literature Review
The gathering together and organization of knowledge for the purpose of
safeguarding it and ensuring access is the very spirit of librarianship (Savova &
Garsia, 2012 p. 205).
The advancement of mobile technologies is changing the way we learn and access
information (American Library Association, 2014). This in turn presents librarians
with the challenge of implementing services which meet these changes, whilst
maintaining the essence of the library’s core values (Savova & Garsia, 2012;
Duncan, 2011).
Since the introduction of the iPad in 2010, tablets have become an increasingly
popular device for accessing and downloading digital content (Griffey, 2012; Miller,
Moorefield-Lang & Meier, 2012; Duncan, 2011). Although other tablet devices
existed prior to the introduction of the iPad, according to Griffey (2012, p.7), “…the
combination of hardware and software cracked some code for commercial success
that had been dormant previously”.
From a librarian’s perspective, tablets show great potential as an effective means for
content delivery, which can facilitate the pedagogical ideals of mobile learning
(Farley, Murphy & Rees, 2013; Savova & Garsia, 2012).
These ideals as suggested by Savova and Garsia (2012, p.209) are, “…to meet
learning objectives in ways that transcend geographical limitations and to pursue the
use of technologies that best facilitate this aim”.
In a reflective discussion exploring the unlocked potential for tablets in mobile
learning, Gutsche (2013, Mobilizing Learning, para. 3) states, “As educators focus on
21st century learning strategies, tablets and apps seem like the perfect companions
for problem-based, discovery and collaborative learning approaches. The size of a
tablet is intimate like a book; indeed many people take them to bed. At the same
time, they invite collaboration, being easy to pass around and demonstrate to a small
group. Whether enticing students to take charge of their own learning or engaging
patrons to enrich their own information-seeking paths, tablets appear to be a primary
key to unlocking interaction”.
With their diverse range of capabilities, tablets also show great potential to enhance
various areas of service delivery.
In July this year, an online discussion hosted by American Libraries Live invited a
panel of librarians to openly discuss the role libraries are playing in the emerging
field of mobile technology; along with the potential challenges and benefits librarians
can expect when considering the implementation of tablet devices into their lending
systems (American Library Association, 2014).
Katherine Messier, the managing director at Johnston - a Rhode Island–based
Mobile Beacon which provides broadband service to libraries and other non-profits,
discussed how the implementation of tablets within their library had numerous
benefits for their staff members which included (but were not limited to):
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Enabling connectivity ‘on the go’ for staff to locate and check out materials
more efficiently.
Familiarising staff with new technology and promoting personal skill
development.
Introducing new services such as computer training, research courses and
interactive story time.
Source: American Library Association, 2014.
Bohyun Kim - a digital access librarian at Florida International University Medical
Library in Miami, also noted that tablets can be beneficial for the delivery of
presentations at meetings, as they are easy to carry and able to be connected to
projectors via HDMI cable (American Library Association, 2014).
Bohyun Kim further suggested that, “Carrying an iPad to a meeting is [also] a really
good idea because someone at the meeting may ask a library-related question, and
you can provide the answer right away” (American Library Association, 2014, para.
18).
Are tablets right for our library?
With the potential benefits that tablets have to offer, some may ask “should we
introduce tablets into our library?”
Although librarians are encouraged to embrace new philosophies and technologies,
this does not necessarily mean they should always be implemented (Cottrell, 2013;
Anderson & Weatherbee (2012).
Savova & Garsia (2012, pp. 205-206) suggest that, “Practical and logistical
considerations must always be considered when approaching a new library
technology…librarians must always exercise careful and reasoned judgement,
embracing promising technologies, while resisting those offering only an ephemeral
utility that will quickly pass into obsolescence”.
Although several public libraries have already successfully implemented tablet
lending programs; there is limited research published from these libraries which
evaluates the effectiveness of their own tablet lending programs and policies.
This has created a limited availability of information for those who may be seeking
research or guidance to make careful and reasoned judgement in developing their
own tablet lending programs; and highlights a need for more evaluative research to
be conducted.
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Analysis
The following comparative analysis aims to begin filling this knowledge gap by
evaluating tablet lending policies from a selected sample of domestic and
international public libraries.
The analysis will compare and discuss the relationships discovered from the sample
with available research to form a set of recommended guidelines, to be shared as
examples of best practice for developing tablet lending policies in public libraries.
Sampling Method
The analysis has been conducted using non-probability purposive and judgemental
sampling methods. These sampling methods have been chosen to ensure that the
sample population selected for the analysis is serving the aims and purpose of the
research (Explorable, 2009).
Although as cautioned by Changing Minds (2014), these types of sampling
techniques can be subject to bias and error; Explorable (2009, When to Use
Judgemental Sampling, para. 1) suggests that for qualitative research judgemental
sampling is, “…the only viable sampling technique in obtaining information from a
very specific group of people”.
For this analysis, the ‘people’ are the tablet lending policies from domestic and
international libraries which have been made available online to patrons.
Data from the selected lending policies has been categorised under the following
lending policy criteria as suggested by Miller, Moorefield-Lang & Meier (2012):
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Type of Device
Number of Devices
Pre-loaded apps
User Eligibility
Checkout Conditions
Loan Period
Late Fees
Damage Fees
Renewals and Holds
The data collected for each of the existing policies can be seen in full in Appendix 1.
Limitations
The sample population has been limited to only include lending policies which are
available online from public libraries with memberships open to the general public. It
does not include lending policies from private libraries or those belonging to
educational institutions, which require patrons to be enrolled or pre-existing
members of their services to attain membership.
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To ensure the sample population is large enough to uncover any important
phenomena to support the aims of the research, a sample size of 30 lending policies
from domestic and international public libraries have been selected for evaluation.
The sample size has been based on the recommendations set by Charmaz (as cited
in Mason, 2010, Guidelines for Sample Sizes in Qualitative Research, para. 3) who
suggests that, "…25 [samples are] adequate for smaller projects"; and Griffin &
Hauser (as cited in Depaulo, 2000, N=30 as a Starting Point for Planning, para. 2)
who suggest, "…an N of 30 reduces the probability of missing a perception with a 10
percent incidence to less than 5 percent”.
Due to the sampling methods chosen, reliability cannot be measured. Statistics
Canada (2013, para. 3) suggests, “The only way to address data quality is to
compare some of the survey results with available information about the population”.
However as there is limited information available on existing tablet lending policies in
public libraries, research and evaluations from educational and private library
institutions have also been included for discussion to provide further evaluation of
the results from the sample data.
Key Findings
It is suggested for the successful implementation of any new technologies into
existing lending services, librarians must first approach these endeavours with
careful research and planning to ensure that:
1. The tablets are fulfilling an identified need
2. The tablets will provide value for investment, enhancing the delivery of
services and general bibliographical aims both in the present and in the
future.
Source: Cottrell, 2013; Miller, Moorefield-Lang & Meier, 2012; Savova & Garsia,
2012.
When investigating the need for tablet devices, research suggests that librarians
should aim to consider answering the following questions:
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The organisational size of the library. For larger libraries there may be
possibility for replication or integration of the program across more than
one branch?
The physical size of the library and the space it has to accommodate new
resources
The current demographics and size of the community the library serves
What can the tablet(s) do that other technologies (e.g. e-readers,
netbooks) cannot?
Who will be using the tablets?
How will users be using the tablets?
Where will users be using the tablets?
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Who will support and maintain the tablets?
Is there an interest in continuing to explore the possibility of tablets? Who
will stay up to date on updates etc.?
Does it fit the technology and strategic plans of the library and support the
mission statement?
Source: Miller, Moorefield-Lang & Meier, 2012; Quinn & McCallum, 2012.
Librarians can seek answers to these questions through conducting various
investigative methods with staff and patrons which include:
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Focus groups and interviews
Surveys (online and in person)
Observational research
Seeking anecdotal evidence
Source: Miller, Moorefield-Lang & Meier, 2012; Quinn & McCallum, 2012.
Cottrell (2013) emphasis’ that for public libraries in particular which are governed
and funded by a parent or third organisation, the identification and justification for
needs of a new service is especially crucial, as Cottrell (2013, p.48) states,
“Without relevancy, nothing else matters, and financial support will not flow”.
The following sections further discuss the key relationships discovered, which are
categorised under the policy criteria as suggested by Miller, Moorefield-Lang & Meier
(2012):
Type of Tablet Device
The analysis showed that although there was a strong preference toward to loan of
iPad devices, this may not be ideal for all lending programs. The statistics below
indicate that the tablet market is now increasingly fragmented (Allure Media, 2013).
Table 1 – Global market share of leading tablet vendors 2012- 2014 (% of shipments)
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Source: Allure Media, 2013.
With new devices and competitors continuously being introduced to the tablet
market, it is important to not assume there is a ‘one device fits all’ solution. Research
should be conducted to seek all available solutions; and which of these solutions
would best fulfil the identified need and provide the best value for investment, both
now and in the future (American Library Association, 2014; Quinn & McCallum,
2012; Savova & Garsia, 2012).
It is important to note that the best solution may also incorporate a blend of more
than one type of device; this is something librarians should also consider when
developing their tablet lending programs.
Number of Tablet Devices
The number of iPads available for loan varied between policies examined in the
analysis. Research suggests factors which would influence the number of devices
purchased to support tablet lending programs include:
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The size of the library and number of users
The identified user needs
Allocated spending budget for technology
Alignment
with
the
Library’s
own
strategic/technology plans
mission
statement
and
Source: Miller, Moorefield-Lang & Meier, 2012; Quinn & McCallum, 2012.
Anderson & Weatherbee (2012) suggests that running a soft launch of the lending
program with a small number of devices may be also beneficial, as it can assist with
gauging the level of interest and feedback from patrons and staff on the program.
This allows librarians opportunity to make further refinements to policies and
purchasing decisions before implementing the program on a larger scale.
Pre-loaded Apps
Pre-installed apps on devices varied between lending policies and the types of apps
loaded on the devices were dependent on the intended user group.
Some libraries also offered a detailed list of pre-loaded apps which could be viewed
from the library webpage. This would be beneficial to patrons who can only loan the
tablets for a short period of time and want to view what apps are available prior to
their loan period to maximise their user experience.
However with the marketplace of apps continuously growing, the decision for which
apps to purchase and pre-load onto devices can be problematic.
Grim & Gallaher (as cited in Polanka, 2012) suggest librarians should avoid
preloading apps which are time consuming or require the creation and customisation
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of an account, as it is unlikely that patrons will be able to take full advantage of these
apps during the loan period.
“iPads are ideally suited as, and designed to be, personal devices for individuals;
[so when] sharing devices among a large group of people… by default means users
are not able to take full advantage of the functionality of the iPad” (Grim & Gallaher
as cited in Polanka, 2012, Observations and Future of the Program, para. 1).
Thompson (2011) also suggests librarians should implement easy ways for patrons
to suggest new apps (such as suggestion forms placed in the library) and set a
maximum budget which they are willing to spend on each app, or on the entire app
library.
User Eligibility
All policies specified requirements the patron had to meet to be eligible to loan the
device. The most common eligibility requirements found from the analysis were that
a patron must:
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Be an existing member of the library and in current good standing.
Present additional photo identification e.g. licence or passport in addition to
their current library membership
Complete and sign a user agreement prior to loaning the tablet device
Be over 18 years of age to loan the device. In the case where the patron was
under the age of 18, a parent or guardian had to acknowledge and sign the
user agreement for the loan of the device under their own name.
Libralante (2013, para. 5) suggests that requiring patrons to sign user agreements
makes lending policies becomes less transparent; it also prompts patrons to,
“…reconsider borrowing the iPads if they cannot afford the replacement costs”.
To optimise the efficiency of their lending process, the Texas A&M University–
Commerce library implemented a filing system which required the patron to complete
the user agreement only upon the initial checkout of the tablet device. Once the form
was completed, a copy of the signed agreement was then stored on the patron
record with a message indicating that the form is “on file” (Anderson & Weatherbee,
2012).
According to Anderson & Weatherbee (2012, Circulating, para. 1), “This procedure
eliminates the need for a signed form for every subsequent equipment checkout”.
This approach may be desirable for librarians who need to simplify the management
of this process, or who are operate under strict time constraints.
To avoid the paperwork and time restraints associated with user agreements, the
Portsmouth Public Library (2014) implemented a different user eligibility process
which required patrons to exchange a current form of photo identification (such as a
licence or passport) for the tablet device. This ID would then be returned to at the
end of the circulation when the device is returned (Portsmouth Public Library, 2014).
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This practice may also be recommended for librarians who do not want to implement
signed user agreements, but still want to implement methods for user authentication
before loaning the device.
Checkout Conditions
Most lending policies specified the patron was required to check out and return the
tablet to a staff member present at the reference desk within the library.
Although no research suggests why this policy may be preferred, potentials benefits
of this process would:
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Enable staff to inspect and assess the physical condition of the device to note
any damage.
Ensure private data is successfully removed from the device before its next
circulation.
Provide the patron an opportunity to ask any questions regarding the device
or lending policy.
Loan Period
There was a strong preference toward loaning tablets for short periods of time (up to
4 hours) for use inside the library over longer loan periods (7 days+) which allowed
patrons to borrow and use the devices at home.
Two reasons which may contribute to why short loan periods in house were
preferred include (but are not limited to):

The devices are able to be loaned fully charged. This would eliminate the
need to loan the device with a power adapter and cable. According to
Capdarest-Arest (2013, Loan Policies, para. 1), “A fully charged device could
be checked out in its protective case, and, as the iPad has a long battery life
(approximately ten hours), borrowers would not have to charge the iPad
during the loan period or risk losing the charging accessories”.
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Would increase availability and give greater opportunity for patrons to borrow
and experience the device. Grim & Gallaher (cited as in Polanka 2012,
Moving toward the Pilot Launch, para. 2) state that for their tablet lending
program at Oberlin College library, “The decision to circulate on a three-hour
loan was based on the goal to have as many students use the iPad as
possible during the pilot yet provide each borrower with adequate time to
explore the iPad’s functionality and potential uses”.
Late Fees and Damage Fees
There was a strong preference for lending policies to specify conditions which held
the patron accountable for loss/damage or late return of devices during their loan
period. Although fine costs varied between policies, it was evident that the cost of the
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fines increased with the duration of time that the devices were overdue. Once
overdue for a specified period of time, some polices deemed the device ‘lost’ and
charge the patron for a replacement device, as per the conditions set in the user
agreement.
Libralante (2013) recommends imposing strict penalties for the late return of tablet
devices as it demands accountability from patrons. Grim & Gallaher (as cited in
Polanka 2012) also suggest setting strict penalties can be beneficial, as they act as a
deterrent for the mistreatment of devices and reinforce responsible lending
behaviour.
Grim & Gallaher (as cited in Polanka 2012) also noted that by implementing strict
overdue and damage penalties to their policy at Oberlin College library, they
observed there were no issues with loss or damage to the devices during the first
semester of their program.
Hold and Renewal Policies
There were mixed preferences when it came to the reservation and renewal for
devices. While some policies permitted patrons to reserve and renew loans for
tablets, others specified a strict ‘first come first served policy’.
Thompson (2011, iPad Procedures and Policies, para. 5) states at the Briar Cliff
University library, “We use a reservation system rather than a first-come-first-serve
or waiting list approach. This allows faculty to reserve an iPad in advance for
conferences, and it allows students to plan around their schedules”.
However Anderson & Weatherbee (2012) expressed concerns for enabling holds
and renewals for the tablets, suggesting that it may lead to inadequate supply and
impact fair opportunity for patrons to loan the devices.
Grim & Gallaher (as cited in Polanka 2012, Observations from the First Full
Semester, para. 3) also noted that the Oberlin College library decided against
allowing renewals for their tablet devices stating, “…it would undoubtedly have
resulted in iPads sitting on the shelf waiting for a specific user rather than [being] in
use’.
Methods for Feedback
Designing methods to obtain and evaluate user feedback on lending programs is
important for librarians to consider as it can:
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
Provide insight into user experience and identifies areas of policy which may
require adjustment or change to facilitate user needs.
Establish relevancy and provide further justification for funding and resources
toward new technology and services.
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
Provide knowledge and guidance to other librarians seeking information on
existing tablet lending policies.
Source: Capdarest-Arest, 2013; Grim & Gallaher (as cited in Polanka 2012).
Like the user analysis, some methods of measuring feedback which libraries can
implement into their tablet lending programs include (but are not limited to):
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In person and online surveys
Feedback or comment boxes
Monitoring device loan activity
In person conversation/ interviews with staff and patrons
Source: Capdarest-Arest, 2013.
An example of a feedback survey which was utilised by the L.E. Phillips Memorial
Public Library for their iPad lending program can be seen in Appendix 2.
Discussion
The review of literature and comparative analysis identifies that tablet lending
policies first and foremost, should be developed to best serve the intended user’s
needs and support the mission and technological aims of the library (Savova &
Garsia, 2012; Duncan, 2011).
Although intended user groups for each policy varied, there were a few key
consistent themes and relationships which were highlighted in the analysis. These
consistent themes have been developed into the following recommended policy
guidelines, as examples for best practice in the lending of tablet devices in public
libraries.
Recommended Guidelines:
1. Librarians should first and foremost conduct research to ensure that the
introduction of tablet devices to their lending systems will be fulfilling an
identified need and provide value, enhancing the delivery of services and
general bibliographical aims both in the present and in the future (Cottrell,
2013; Miller, Moorefield-Lang & Meier, 2012; Savova & Garsia, 2012; Duncan,
2011).
2. The decision for the type and number of devices to support the lending
program should be based on which solution best meets the identified need
and provides the best value for investment (Cottrell, 2013; Miller, MoorefieldLang & Meier, 2012; Savova & Garsia, 2012. These solutions may also
include the integration of more than one type of device into the lending
program.
Kelly Mitchell
Student Number: N8410097
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3. Apps pre-loaded onto devices should be chosen with the intended user group
in mind. Librarians are recommended to avoid installing apps which are time
consuming or require creation or setup of a personal user account, as it’s
likely that the patron will not be able to take full advantage of these apps
within the loan period (Grim & Gallaher as cited in Polanka 2012).
4. Implement easy ways for patrons to suggest apps (such as suggestion forms)
and set a maximum budget the library is willing to pay for each app, or are
willing to spend on the entire app library (Thompson, 2011).
5. Implement methods to enforce user accountability and verification. Whether
this is through methods such as a user agreement, or by requesting an
additional form of photo identification (such as a passport or drivers licence)
before loaning the device. This will not only verify the user and enforce
accountability, but can act as a deterrent for the mishandling and late return of
devices (Portsmouth Public Library, 2014; Libralante, 2013; Anderson &
Weatherbee, 2012).
6. A two tier penalty structure is recommended for the late return of devices:
1. A single fee is charged per loan period that the device is overdue.
2. Once the device is overdue for a specified number of days, the device
is deemed ‘lost’ and the patron would be charged for the replacement
of the device. (Anderson & Weatherbee, 2012; Grim & Gallaher, as
cited in Polanka, 2012).
7. Devices are recommended to be checked out and returned to a staff member
present at the reference desk for each circulation. This enables staff to check
the physical condition of the device and ensure private data is removed before
its next circulation. This policy also gives the patron the opportunity to any
questions they may have before checking out or returning the device.
8. Decisions for loan periods should be based on preliminary research and the
needs identified in the user analysis. Although it is beneficial to allow patrons
to borrow devices to take home to experience, it is recommended that devices
should be loaned for use inside the library for short loan periods. This allows
tablets to be loaned fully charged without the power adapter (CapdarestArest, 2013). It also reduces the risk of loss and damage to accessories and
increases the availability of the device for loan, creating fairer opportunity for
patrons to test and experience the device (Capdarest-Arest, 2013; Grim &
Gallaher as cited as in Polanka 2012).
9. Decisions for permitting holds and renewals for devices should be dependent
on preliminary research and the needs identified in the user analysis.
However, this practice is generally not recommended to ensure that there is
still adequate supply available for other patrons to loan; and to ensure that
reserved devices are not sitting idle or unused for extended periods of time
(Anderson & Weatherbee, 2012; Grim & Gallaher (as cited in Polanka 2012).
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10. Librarians are recommended to implement methods for feedback of their
lending programs, as it provides valuable insight into user experience and
identifies any areas of policy which may require adjustment (Capdarest-Arest,
2013; Grim & Gallaher (as cited in Polanka 2012).
11. Librarians are encouraged to share feedback and evaluations of their lending
programs, as it provides knowledge and guidance to those seeking
information to make careful and reasoned judgement to develop their own
tablet lending programs and policies.
Further Policy Considerations
Further areas of policy development which have not been discussed in this report
due to word count limitations, but are still important for librarians to consider
include:
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Location: Where the devices will be stored and charged when not in
circulation
Accessories which are available with the devices (headphones, keyboards,
HDMI cable etc.).
Support and maintenance procedures for the devices
Training programs for staff and patrons
Compliancy with other policies such as privacy, security & copyright
e.g. account setup and restore procedures to clear patron data after the
device has been returned.
Source: American Library Association, 2014; Anderson & Weatherbee, 2012; Miller,
Moorefield-Lang & Meier, 2012; Quinn & McCallum, 2012.
Although there is no single recommended solution for each of the above
considerations, due to each type of tablet having its own specifications and
capabilities, Appendix 3 provides examples of solutions which libraries have
implemented to support these considerations in their tablet lending programs.
Conclusion and Recommendations for Future Research
The advancements of mobile technologies are changing the way we learn and
access information (American Library Association, 2014). It is important for librarians
to be aware of these changes and to adapt their services to support these changes
whilst maintaining the essence of the library’s core values (Savova & Garsia, 2012;
Duncan, 2011).
However as with any new technology of philosophy, librarians are cautioned to make
careful and reasoned judgement before implementing tablets to their lending
systems (Savova & Garsia, 2012).
Kelly Mitchell
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As it there is limited research available which evaluates the effectiveness of existing
tablet lending programs in public libraries, this can make it difficult for librarians to
exercise careful and reasoned judgement.
The research for this report although not exhaustive, has aimed to start filling this
knowledge gap by providing a list of recommended policy guidelines based on
literature and a comparative analysis of existing tablet lending policies from a
selected sample of domestic and international public libraries.
It is hoped these guidelines will not only provide examples of best practice for the
lending of tablet devices in public libraries; but will also invite the further gathering,
organisation and sharing of knowledge to further build on these recommendations,
which as suggested by Savova & Garsia (2012, p.205), “…is the very spirit of
librarianship”.
Kelly Mitchell
Student Number: N8410097
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References
Anderson, S. & Weatherbee, S. (2012). Growing a Technology Equipment Service in
an Academic Library. Retrieved October 16, 2014, from:
http://www.infotoday.com/cilmag/jul12/Anderson-Weatherbee--Growing-aTechnology-Equipment-Service-in-an-Academic-Library.shtml
American Library Association. (2014). Left to Our Devices: What librarians need to
know about tablets and mobile apps. Retrieved October 14, 2014, from:
http://www.americanlibrariesmagazine.org/article/left-our-devices
Capdarest-Arest, N. 2013. Implementing a tablet circulation program on a
shoestring. Journal of the Medical Library Association, 101 (3), 220-224.
Retrieved October 12, 2014, from:
http://www.ncbi.nlm.nih.gov/pmc/articles/PMC3738084/
Changing Minds. (2014). Purposive sampling. Retrieved October 10, 2014, from:
http://changingminds.org/explanations/research/sampling/purposive_sampling
.htm
Cottrell, T. (2013). Good libraries are expensive libraries? The Bottom Line, 26(2),
47–51. Retrieved October 8, 2014, from:
http://www.emeraldinsight.com.ezp01.library.qut.edu.au/doi/full/10.1108/BL04-2013-0009
DePaulo, P. (2000). Sample size for qualitative research: The risk of missing
something important. Retrieved October 14, 2014, from:
http://www.quirks.com/articles/a2000/20001202.aspx
Duncan, Ross. (2011). Ebooks and beyond: Update on a survey of library users.
Australasian Public Libraries and Information Services, 24(4), 182-193.
Retrieved October 16, 2014, from:
http://search.informit.com.au.ezp01.library.qut.edu.au/documentSummary;dn=
759456570471199;res=IELHSS
Explorable. (2014). Judgmental Sampling. Retrieved October 12, 2014, from:
https://explorable.com/judgmental-sampling
Farley, H., Murphy, A. & Rees, S. (2013). Revisiting the definition of Mobile Learning.
Retrieved October 9, 2014, from:
http://www.ascilite.org/conferences/sydney13/program/papers/Farley.pdf
Griffey, J. (2012). The rise of the tablet. Library Technology Reports, 48(3), 7-13.
Retrieved October 14, 2014, from:
http://search.proquest.com/docview/1011631988?accountid=13380
Kelly Mitchell
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16
Gutsche, B. (2013). Tablets and Apps: A World of Possibility. Retrieved October 16,
2014, from:
https://webjunction.org/news/webjunction/Tablets_Apps_World_of_Possibility.
html
Libralante. (2013). Starting an iPad Lending Program. Retrieved October 9, 2014,
from: http://libralante.wordpress.com/2013/05/02/starting-an-ipad-lendingprogram/
Mason, Mark (2010). Sample Size and Saturation in PhD Studies Using Qualitative
Interviews. Forum Qualitative Sozialforschung / Forum: Qualitative Social
Research, 11(3), 8. Retrieved October 12, 2014, from: http://nbnresolving.de/urn:nbn:de:0114-fqs100387
Miller, R., Moorefield-Land, H., Meier, C. (2012). Integrating Ipads and Tablet
Computers into Library Services [Powerpoint Presentation]. Retrieved
October 12, 2014, from:
http://www.alatechsource.org/blog/2012/03/continuing-the-conversationintegrating-ipads-and-tablet-computers-into-library-service
Nichols, J., Hussong-Christian, U., Ordway, R. (2014). Customizing Android Tablets
for a Shared Environment. Retrieved October 12, 2014, from:
http://journal.code4lib.org/articles/9482
Polanka, S. (2012). No Shelf Required 2: Use and Management of Electronic Books.
Retrieved October 12, 2014, from:
http://books.google.com.au/books?id=vNNdPX8K8ZEC&pg=PT281&lpg=PT2
81&dq=evaluation+library+ipad+lending+program&source=bl&ots=pwk7iq8DV
F&sig=yo4Kr9Y_66x81MNw2AbUSatZPTI&hl=en&sa=X&ei=2GozVLqZNc3co
AT7qIKICA&ved=0CBwQ6AEwADgK#v=onepage&q=evaluation%20library%2
0ipad%20lending%20program&f=false
Portsmouth Public Library. (2014). Borrow a Tablet. Retrieved November 1, 2014
from: http://www.cityofportsmouth.com/library/tablet.htm
Quinn, S. & McCallum, I. (2012). Living Learning Libraries: Standards and guidelines
for NSW public libraries 4th edition [PDF Document]. Retrieved October 12,
2014, from:
http://www.sl.nsw.gov.au/services/public_libraries/docs/living_learning_librarie
s2012.pdf
Savova, M., & Garsia, M. (2012). McGill library makes E-books portable: E-reader
loan service in a canadian academic library. Portal: Libraries and the
Academy, 12(2), 205-222. Retrieved October 12, 2014, from:
http://search.proquest.com/docview/1013842229?accountid=13380
Kelly Mitchell
Student Number: N8410097
17
Statistics Canada. (2013). Non-probability sampling. Retrieved October 16, 2014,
from: http://www.statcan.gc.ca/edu/power-pouvoir/ch13/nonprob/5214898eng.htm
Tech Logic. (2014). MediaSurfer. Retrieved October 20, 2014, from: http://www.techlogic.com/mediasurfer/
Thompson, S. (2011). Setting up a library iPad program: Guidelines for success.
Retrieved October 16, 2014, from: http://crln.acrl.org/content/72/4/212.full
Kelly Mitchell
Student Number: N8410097
18
Appendices
Appendix 1: Data sample
Policy 1: Cedar Rapids Public Library
Library Name
Cedar Rapids
Public Library
Evaluation Criteria
Where the policy can be
accessed
Tablet Device
Pre-loaded content
User eligibility
Checkout conditions
Loan period
Late fees
Damage fees
Renewals
Holds
Is a user agreements/
contract specified?
Policy Requirement
http://www.crlibrary.org/elibrary/tablet-lendingprograms/
Google Nexus 7 tablet (Number of devices not
given)
 3M Cloud Library (eBooks)
 Overdrive Digital Library (eBooks &
audiobooks)
 Zinio (Magazines)
 Chrome (Internet Browser)
 CRPL Catalog
1 tablet per library card
Not provided
Can borrow to take home for up to 7 days
$1 per day overdue
 Nexus 7 Tablet $220
 Protective Sleeve $20
 Case $10
 Charger $15
 Entire package $250
No holds or renewals allowed
No holds or renewals allowed
Not specified
Policy 2: Brooklyn Public Library
Library Name
Brooklyn
Public Library
Evaluation Criteria
Where the policy can be
accessed
Tablet Device
Pre-loaded content
User eligibility
Checkout conditions
Kelly Mitchell
Policy Requirement
http://www.bklynlibrary.org/tablets
Google Nexus 7 tablet (1000 devices across
Bay Ridge, Brighton Beach, Canarsie, Coney
Island, Fort Hamilton, Gravesend, Gerritsen
Beach, Jamaica Bay, Kings Bay, Mill Basin, Red
Hook, Sheepshead Bay, Sunset Park and Ulmer
Park Libraries).
 BPL’s mobile application for catalog
 OverDrive Media Console
 3M Cloud Library
 Project Gutenberg
 English Language Dictionary
 language learning apps
 research based apps
 Google Play & Magazine
 Goodreads,
 IReadItNow
 current affairs apps.
Valid BPL Library Card and acceptable I.D.
Must be returned to a staff member
Student Number: N8410097
19
Loan period
Late fees
Damage fees
Renewals
Holds
Is a user agreements/
contract specified?
Up to 14 days if taken home. Tablet must be
returned to the same branch it was borrowed
from.
$1 per day.
If the Tablet is 28 days overdue, the account
will be blocked and a replacement fee of $272
will be charged.
If the device is damaged the user will be
blocked from the lending program and charged
a replacement fee of $200.
If the user is under 13 years of age, the user’s
parent/guardian will be held responsible for any
lost or damaged materials as part of the user
agreement.
Up to three renewals
No holds
Yes
Policy 3: L.E. Phillips Memorial Public Library
Library Name
L.E. Phillips
Memorial
Public Library
Evaluation Criteria
Where the policy can be
accessed
Tablet Device
Pre-loaded content
User eligibility
Checkout conditions
Loan period
Late fees
Damage fees
Renewals
Holds
Is a user agreements/
contract specified?
Policy 4: City of Commerce Public Library
Kelly Mitchell
Policy Requirement
http://ecpubliclibrary.info/services/libraryservices/ipads.html
iPad Air.
32 devices will be available for external checkout
periods up to one week; limited to users who are 18
years or older. Another 6 will be available for inlibrary use for 4 hour periods.
 Pre-loaded with 20 e-book titles
 4 audiobooks
 Library of free apps (not specified)
 Shortcuts to websites (not specified)
 Only current MORE consortium library
cardholders in good standing may borrow a
device.
 Must be 18 years of age or older to check out
an iPad.
 Photo ID is also required (e.g. driver’s
licence, State ID, Military ID, Student ID or
passport photo).
Checkout from a staff member
Available for internal loan for up to 4 hours.
Available for external loan for up to 14 days
Internal: $25 if returned to an unattended desk.
$5.00 for every 15 minutes that the device is
overdue. No grace period.
External: $10 per day. Maximum fine is $100.00
Up to $800.00 for the iPad Air and/or accessories
if lost, stolen or damaged while checked out. The
library will not accept a replacement iPad Air or
accessories purchased by the customer.
Loan is not renewable.
Yes. Holds can be placed on the iPad Airs that
are checked out for 14 days.
Yes
Student Number: N8410097
20
Library Name
City of
Commerce
Public Library
Evaluation Criteria
Where the policy can be
accessed
Tablet Device
Pre-loaded content
User eligibility
Checkout conditions
Loan period
Late fees
Damage fees
Renewals
Holds
Is a user agreements/
contract specified?
Policy Requirement
http://www.cityofcommercepubliclibrary.org/librar
y/?q=content/e-readers-and-tablets
Nook HD (number of devices not specified)
Not specified
 Patrons over 18 may borrow the mobile
devices.
 Patrons must have a valid City of Commerce
Public Library card and be in good standing
(under the $10 maximum fine threshold) and
a picture ID.
 Patrons must have signed the Mobile Device
Borrower Agreement form signed and on file
in order to checkout a mobile devices.
 Mobile Devices are loaned on a first-come,
first-serve basis.
 One Mobile Device per person.
 Mobile devices may be checked out during
all posted library hours, however they must
be returned to the circulation desk before
closing.
 Devices must be returned to the same
location they were checked out from.
Can borrow to take home for up to 7 days
$10 per day
Billed for reasonable repair or replacement costs
up to $450 if the mobile device or components
are damaged, lost, or stolen or $10 per minor
cosmetic damage and up to $50 dollars per
peripheral lost or damaged.
No renewals available
No holds available
Yes
Policy 5: Harrison Public Library
Library Name
Harrison Public
Library
Evaluation Criteria
Where the policy can be
accessed
Tablet Device
Pre-loaded content
User eligibility
Checkout conditions
Loan period
Late fees
Damage fees
Kelly Mitchell
Policy Requirement
http://www.harrisonpl.org/laptops.php
iPad Air (2 devices)
iPad with retina display (8 devices)
iPad 2 (1 device)
Not specified.
 Only Westchester Library System
cardholders may borrow a tablet or laptop.
 The borrower must present either: A) a valid
driver’s license; or B) another form of valid
photo I.D. The I.D. will be held, with the
borrower’s library card, at the Circulation
Desk until the tablet or laptop is checked
back in by Library staff.
Tablets can be checked out from the circulation
desk.
For use inside the library for up to 2 hours
$10 per hour
Repair cost up to replacement cost + $20
processing fee
Student Number: N8410097
21
Renewals
Holds
Is a user agreements/
contract specified?
No renewals available. Only one tablet allowed
to be borrowed per day.
No holds available. Tablets are loaned on a first
come first served basis.
Yes
Policy 6: Garfield County Public Library
Library Name
Garfield County
Public Library
Evaluation Criteria
Where the policy can be
accessed
Tablet Device
Pre-loaded content
User eligibility
Checkout conditions
Loan period
Late fees
Damage fees
Renewals
Holds
Is a user agreements/
Kelly Mitchell
Policy Requirement
http://www.garfieldlibraries.org/sites/gcpld/files/L
aptop_and%20_Tablet_Loan_Policy%20%282%
29.pdf
iPad 2 (40 devices)
iPad Retina 4 th Gen. (5 devices)
Not specified.
 Available for loan to adult patrons (18 or
older) in good standing.
 A full privileges library card must be
presented at check out.
 Adults can checkout laptops and tablets for
use by minor’s under the age of 11 and are
expected to supervise the minor during use.
 Adults may give permission for minors
between the ages of 12 and 17 to check out
laptops or tablets.
 Permission must be given by the responsible
person on the minor’s account in person at
the library’s service desk.
 Laptops and tablets are available for loan on
a first-come, first-served basis at the
Circulation Desk.
 Laptops and tablets are loaned for in-library
use only and are not to be taken from the
library.
 Laptops and tablets should never be left
unattended.
 All users must abide by the Internet Policy.
 The library reserves the right to restrict or
terminate computer use privileges of any
patron who is misusing or abusing library
equipment or not acting in accordance to
library policy.
For use inside the library for up to 2 hours. Must
be returned 15 minutes prior to library closing.
$10 per hour. Maximum fine $100.
 The user or responsible adult assumes full
financial responsibility for a lost, stolen, or
damaged laptop or tablet.
 A repair fee will be levied for damaged
laptops or tablets based on the cost of the
repairs plus a processing fee.
 Replacement fees for the laptop or tablet,
power cord and adapter, or carrying case will
be charged at current cost.
Renewals are not available.
Holds are not available.
YES
Student Number: N8410097
22
contract specified?
Policy 7: Grafton Midview Public Library
Library Name
Grafton
Midview Public
Library
Evaluation Criteria
Where the policy can be
accessed
Tablet Device
Pre-loaded content
User eligibility
Checkout conditions
Loan period
Late fees
Damage fees
Renewals
Holds
Is a user agreements/
contract specified?
Policy Requirement
http://www.graftonpl.lib.oh.us/tablets
iPad Mini, Google Nexus 7 and Kindle Fire HD
(number of devices not specified).
Tablets are preloaded with a selection of apps
and public domain books/audiobooks.
Patrons may request installation of specific apps
from staff.
 Patron must have a current adult Grafton
library card with fines under $5.00 and leave
a current driver’s license with staff.
 Patrons under 18 may use a tablet, but must
have a parent/guardian present to supervise
usage and to read and sign the Electronic
Tablet Use Policy.
Can be borrowed from the Information Desk
For use inside the library up to 1 hour
Not specified
Replacement costs for damage, loss or theft are
the patron’s responsibility and will vary
depending on the device.
Usage is limited to 1 hour but may be extended
at patron’s request if there are no reservations
Not specified
Yes
Policy 8: Hudson Public Library
Library Name
Hudson Public
Library
Evaluation Criteria
Where the policy can be
accessed
Tablet Device
Pre-loaded content
User eligibility
Checkout conditions
Loan period
Late fees
Damage fees
Renewals
Holds
Is a user agreements/
contract specified?
Policy Requirement
http://www.masslib.org/Resources/Documents/iP
adLending%20MLA%20presentation.pdf (this is
a presentation outlining the service which
contains a copy of the policy).
Ipad 2 (number of devices not specified)
Not specified
A valid library card and photo ID.
Must be returned to the reference desk in person
within 2 hours of checking out and no later than
1 hour before the library closes.
2 hours
Not specified
Ipad replacement $700
Case $25
Power adapter $20
Not specified.
No hold available. First come first served basis.
Yes
Policy 9: Saugerties Public Library
Kelly Mitchell
Student Number: N8410097
23
Library Name
Saugerties
Public Library
Evaluation Criteria
Where the policy can
be accessed
Tablet Device
Pre-loaded content
User eligibility
Checkout conditions
Loan period
Late fees
Damage fees
Renewals
Holds
Is a user agreements/
contract specified?
Policy Requirement
http://saugertiespubliclibrary.org/files/2013/07/Childrens iPad-Loan-Agreement.pdf
iPad (1 device)
iPad 4 (11 devices)
iPad 2 (6 devices)
Tablets are preloaded with a selection of apps and
public domain books/audiobooks.
 iPads are lent only to Town of Saugerties patrons
with library accounts in good standing.
 Child must have a parent/guardian’s signature on
this Agreement. A child under the age of 13 using
the device in the Children’s Room must be under the
guidance of an adult.
The iPad must be returned to a Library staff member in
the Children’s Room no later than 30 minutes before the
library closes. Do not return the iPad to an unattended
desk. A limit of 1 iPad may be borrowed per library card
at a time
For use in the library for up to 1 hour
Not specified.
If the iPad or its case is stolen, lost, or damaged, the
borrower/user is fully responsible for this replacement
(iPad: $499; Case: $60).
Option to check out one time for an additional 1 hour
from the time of renewal if there are no other requests
for the iPad.
Not specified.
Yes.
Policy 10: Newport Beach Public Library
Library
Name
Newport
Beach Public
Library
Evaluation Criteria
Policy Requirement
Where the policy
can be accessed
Tablet Device
Pre-loaded content
User eligibility
Checkout conditions
Loan period
Late fees
Damage fees
Kelly Mitchell
http://www.newportbeachlibrary.org/about/policy/laptopipad
policy
iPad (number of devices not specified).
Not specified
 Customers must present a valid NBPL card and be
current in the Library's circulation system.
 All customers will be required to provide a valid photo
identification that will be held at the desk where the
customer checked out the laptop or iPad.
 Student IDs will be accepted as valid identification as
long as they have a photograph and are current.
 iPads may be checked out at the reference desk at the
Central Library.
 Customers are limited to one checkout of a laptop or
iPad per library cardholder.
 iPads checked out less than 2.5 hours before closing
are due to the Reference Desk at Central or Circulation
Desks at the branches 30 minutes before closing.
For use in the library for up to 2 hours
Not specified
There is a replacement charge for damage or loss of the
laptop and/or its peripherals of up to $1200.00. There is a
replacement charge for damage or loss of the iPad and/or
Student Number: N8410097
24
its peripherals of up to $400.00.
iPads may be renewed for additional 2 hour periods as long
as one iPad is available for check out.
No holds available. Ipads are loaned on a first come first
served basis.
Yes
Renewals
Holds
Is a user
agreements/
contract specified?
Policy 11: Berkeley Public Library
Library
Name
Berkeley
Public
Library
Evaluation Criteria
Policy Requirement
Where the policy
can be accessed
Tablet Device
Pre-loaded content
User eligibility
Checkout conditions
Loan period
Late fees
Damage fees
Renewals
Holds
Is a user
agreements/
contract specified?
http://www.berkeleypubliclibrary.org/sites/default/files/files/i
nline/laptop_program_facts_and_contract_v2.pdf
iPad (number of devices not specified)
Not specified
 You must have a Berkeley Public Library account in
good standing. Library Accounts are blocked from use
when they have fines in excess of $10.
 You must read, understand and sign the Berkeley
Public Library Laptop/iPad Use Agreement.
 For children ages 13 and younger the Laptop/iPad User
Agreement must be signed by the parent/guardian
listed on the child's library card. This must be signed at
the Circulation Desk in the presence of a library staff
member.
iPads are for in-library use only. iPads loaned at the end of
the day it must be returned to the Circulation Desk 15
minutes prior to the library closing.
For use in the library for up to 2 hours
If user fails to return the iPad before the library closes I will
pay the cost to replace the iPad, which is $399.
All users are subject to replacement, lost, and damaged
bills, and fees associated with them.
Not specified
Holds are not available. iPads are loaned on a first come
first served basis.
Yes
Policy 12: Kokomo-Howard County Public Library
Library
Name
KokomoHoward
County
Public
Library
Evaluation Criteria
Where the policy
can be accessed
Tablet Device
Pre-loaded content
User eligibility
Kelly Mitchell
Policy Requirement
http://www.kokomo.lib.in.us/site/images/pdfs/iPadpoliciesfo
rpatrons.pdf
iPad (number of devices not specified)
Each iPad is Wi-Fi compatible and pre-loaded with many
eBook titles, Audiobooks and dozens of free apps and
shortcuts to websites.
Patrons must be 18 years old or older.
Patrons must have an account in good standing, with no
fines or blocks. (View and Pay your fines online now!)
Patrons must present a current Indiana Driver's License, or
current State ID, or photo ID and proof of current address.
Student Number: N8410097
25
Checkout conditions
Loan period
Late fees
Damage fees
Renewals
Holds
Is a user
agreements/
contract specified?
Patrons must reside or own property in the KHCPL taxing
district.
iPads must be returned to a Reference staff member at the
KHCPL location from which the iPads were originally
checked out. They should not be left at an unattended
desk.
14 days
Overdue fines of $5 per day, up to a maximum of $50, will
be assessed for each day an iPad is returned late.
If, for any reason, a library-owned iPad is not returned or
paid for within 14 days of the due date:
 The borrowing patron’s account will be turned over to a
collection agency,
 The iPad will be remotely locked and information will be
wiped from the device,
 And the police will be contacted to collect the device
iPads must be returned in the condition in which they were
borrowed with all cords and accessories. If an iPad and/or
any of the accessories are returned damaged or missing,
the patron will be charged a fee up to $550 for those items.
Replacement fees are as follows:
 iPad: $500
 Power Adapter/USB: $25
 Case: $25
 Bag: $10
Not specified
Users are able to place a hold for an iPad via phone or at
the Reference Desk of the preferred Library location.
Yes
Policy 13: Watertown Public Library
Library
Name
Watertown
Public
Library
Evaluation Criteria
Policy Requirement
Where the policy
can be accessed
Tablet Device
Pre-loaded content
User eligibility
Checkout conditions
Kelly Mitchell
http://c3099802.r2.cf0.rackcdn.com/iPad_Policy_and_Proc
edures.pdf
iPad (2 devices)
Preloaded with selections made by the Watertown Public
Library staff
 Cardholders in good standing can check out an iPad,
but it is available for use only in the library.
 The checkout limit is one iPad per person at any given
time.
 Under no circumstances will a user be allowed to check
out an iPad for another person.
 iPads can be checked out at the Reference Desk
during regular library hours.
 A patron borrowing an iPad must leave one of the
following with the Reference staff: a cell phone, car
keys, or valid state I.D.
 The working condition of the iPad will be assessed
before checkout and upon its return.
 Users are required to report any problems experienced
with the iPad during their borrowing period.
 iPad must be returned to the reference desk when a
staff member is present.
Student Number: N8410097
26
Loan period
Late fees
For use in the library for up to 2 hours
If the iPad is failed to be returned to the Reference Desk,
directly to a staff member, by the time it is due, the iPad will
be considered stolen and the Watertown Police Department
will be notified of the theft.
iPad - Current replacement cost or repair cost based on
damage
iPad Accessories - Current replacement cost
Not specified
No holds available. iPads are loaned on a first come, first
served basis.
Yes
Damage fees
Renewals
Holds
Is a user
agreements/
contract specified?
Policy 14: Wyckoff Free Public Library
Library
Name
Wyckoff
Free Public
Library
Evaluation Criteria
Policy Requirement
Where the policy
can be accessed
Tablet Device
Pre-loaded content
User eligibility
Checkout conditions
Loan period
Late fees
Damage fees
Renewals
Kelly Mitchell
http://wyckofflibrary.org/wp-content/uploads/Laptop-iPadPolicy.pdf
iPad (10 devices)
Not specified
 iPads may be checked out for use inside the library
only by people presenting Wyckoff Library cards in
good standing.
 If the person checking out the device is 18 or older, he
or she must provide a clear photocopy of his or her
driver’s license or other photo ID and sign a laptop/iPad
Borrower Agreement, both of which the library will keep
on file for future borrowing occasions.
 If the person checking out the device is under 18, a
parent or guardian must provide a photocopy of his or
her driver’s license or other photo ID and sign a
laptop/iPad Borrower Agreement on behalf of the
minor.
 iPads are checked out at the reference desk.
 Device must be returned to the desk from which it was
checked out.
 The device must be returned to the desk no later than
30 minutes before the library is to close, regardless of
the time it was checked out.
 The iPad should be returned to the desk still powered
ON. It will be checked for damage before it is
discharged from a patron’s library card.
For use in the library for up to 2 hours
If a patron removes a laptop or iPad from the library, the
fine is $25 per day and suspension of all library borrowing
privileges until the device is returned. Failure to return a
laptop or iPad to the library constitutes theft and the library
will pursue prosecution to the fullest extent of the law.
The borrower is responsible for any damage done to the
device, as well as theft if the borrower leaves the device
unattended. The full-replacement cost for either device
(including accessories and software) currently ranges
between $500 and $900.
If no one is waiting to use the device it may be checked out
again for another 2 hours.
Student Number: N8410097
27
Holds
No holds available. The iPads are loaned on a first come,
first served basis.
Yes
Is a user
agreements/
contract specified?
Policy 15: North Shore Public Library
Library
Name
North Shore
Public
Library
Evaluation Criteria
Policy Requirement
Where the policy
can be accessed
Tablet Device
Pre-loaded content
User eligibility
Checkout conditions
Loan period
Late fees
Damage fees
Renewals
Holds
Is a user
agreements/
contract specified?
http://northshorepubliclibrary.org/ipad_borrowing_policy.pd
f
iPad (number of devices not specified)
Not specified.
 Suffolk County library patrons who have no fines or
overdue items on their library account.
 Suffolk County library patrons who are 19 and over
(NSPL staff will hold borrower's library card, driver's
license, or passport, or country identity card).
 If a grandparent' caregiver comes in with driver's
license with a child who is a Suffolk County cardholder,
an iPad is permitted to be checked out from either
reference or circulation. (NSPL staff will hold
grandparent's driver's license and checkout iPad on
child's card). This is the only case where a child's card
may be used to check out an iPad.
iPads are to be used in specific designated areas in
Reference and Children's areas.
 iPads that are preloaded with Children's Apps; may be
borrowed and returned to the Circulation Desk
 iPads that have Internet access; may be borrowed and
returned to the Reference Desk.
For use in the library for up to 1 hour
Not specified.
If the iPad is stolen, lost, or damaged, the borrower will be
responsible for its replacement ($600).
An iPad borrower may request a 1 hour extension if there
are no other borrowers waiting.
No holds available. The iPads are loaned on a first come,
first served basis.
Yes
Policy 16: Blacktown City Council Library
Library Name
Blacktown City
Council Library
Evaluation Criteria
Where the policy can be
accessed
Tablet Device
Pre-loaded content
User eligibility
Checkout conditions
Loan period
Kelly Mitchell
Policy Requirement
http://www.libraries.blacktown.nsw.gov.au/Use_Y
our_Library/Get_Started/Collections_AZ/Technology_for_Loan
Andriod tablet (model not specified - 15 devices)
Not specified
User must have their own library card.
Limited of 1 item per library card.
Can be checked out internally from the
collections desk.
Can be borrowed to take home for up to 3 weeks
Student Number: N8410097
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Late fees
Damage fees
Renewals
Holds
Is a user agreements/
contract specified?
Not specified
Not specified
No renewals available
No holds available
Yes
Policy 17: Prince George's County Memorial Library System
Library Name
Prince George's
County
Memorial
Library System
Evaluation Criteria
Where the policy can be
accessed
Tablet Device
Pre-loaded content
User eligibility
Checkout conditions
Loan period
Late fees
Damage fees
Renewals
Holds
Is a user agreements/
contract specified?
Policy Requirement
http://www.pgcmls.info/node/4640
iPad (number of devices not specified)
Animals, Angry Birds, App Store, Blitz, Calendar,
Calculator, Camera,Clock, Contacts, Facebook,
Facetime, Flipboard, Game Center, Google
Earth, IMDB, iTunes Store, iTunes U, Job
Search, Kindle, Mail, Maps, Messages, Music,
Netflix, Newsstand, Nook, Notes, Overdrive, Owl
iLibrary, Pandora, Photo Booth, Photos,
Pinterest, Pocket Phonics, Reminders, Safari,
Snapguide, Solitaire, Twitter, Videos, WebMD,
YouTube, and Zillow.
iPads can be checked out using an adult library
card. They cannot be checked out on Computer
Access Only cards, Student cards, Juvenile
cards or delinquent cards
Can be checked out and returned to the
MediaSurfer kiosk
Up to 2 hours for use in the library
At the end of 2 hours, an unreturned iPad
becomes overdue. Your library account will be
charged the replacement cost of $600.00 and
the police will be notified.
Not specified
Not specified
Not specified
Not specified
Policy 18: City of Canterbury Public Library
Library Name
City of
Canterbury
Evaluation Criteria
Where the policy can be
accessed
Tablet Device
Pre-loaded content
User eligibility
Checkout conditions
Loan period
Late fees
Damage fees
Renewals
Kelly Mitchell
Policy Requirement
http://www.canterbury.nsw.gov.au/Lists/SearchResults-page?q=2014-One-Page-LibraryWelcome-brochure-WEB-version
iPad 2 (28 devices)
Samsung Galaxy (18 devices)
Not specified
Available for loan to library members over the age
of 16 years.
Maximum one per user.
14 Days
25c per day, maximum $10.00
Not specified
Items on loan can be extended/renewed on or
before the due date, up to a maximum of two (2)
Student Number: N8410097
29
Holds
Is a user agreements/
contract specified?
times unless a reservation has been placed on the
item.
Yes
Not specified
Policy 19: Portland Public Library
Library Name
Portland Public
Library
Evaluation Criteria
Where the policy can
be accessed
Tablet Device
Pre-loaded content
User eligibility
Checkout conditions
Loan period
Late fees
Damage fees
Renewals
Holds
Is a user agreements/
contract specified?
Policy Requirement
http://proofing.library.net/ysm/portland/uploads/ipa
d%20lending%20service%20program.doc
iPad (number of devices not specified)
Not specified.
 Any Portland Public Library card holder in
good standing (your library account cannot be
blocked with unpaid fees or lost materials) with
at least a 3 month borrowing history can check
out an iPad.
 Patrons under 18 years of age must have an
iPad Permission Form on file that has been
signed by a parent or legal guardian who is
also a Portland Public Library patron in good
standing.
 The checkout/reserved limit is one iPad per
household at any time.
 Patrons will be asked to provide their library
card and to complete a Portland Public Library
iPad Agreement acknowledging financial
responsibility for a lost or damaged iPad at
checkout.
 Patrons must agree to return the iPad to a
librarian at the circulation desk no later than
15 minutes after it is due.
For use in the library for up to 2 hours
Late fees for an iPad are $1.00 and begin 15
minutes after the iPad is due.
Patron is responsible for all fees relating to the
damage or loss of device as per the usage
agreement. Fee amount not specified.
No renewals available
Not specified.
Yes.
Policy 20: Hoboken Public Library
Library Name
Hoboken Public
Library
Evaluation Criteria
Where the policy can
be accessed
Tablet Device
Pre-loaded content
User eligibility
Kelly Mitchell
Policy Requirement
http://hoboken.bccls.org/html/techresource.htm
iPad (1 device)
iPad Air (2 devices)
Samsung Galaxy (1 device)
Users are able to view a list of preloaded titles
from the following link:
http://hoboken.bccls.org/media/EBooks%20Availa
ble%20as%20of%20Summer%202014.pdf
 Devices are available at the reference desk for
Student Number: N8410097
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Checkout conditions
Loan period
Late fees
Damage fees
Renewals
Holds
Is a user agreements/
contract specified?
Hoboken Library Residents over 18 years of
age with library cards.
 Patrons will need to show their picture ID and
their library card to borrow the items.
iPad is available for in house use only. Devices
are to be checked out by and returned to a staff
member at the reference desk.
The iPad may be borrowed Monday-Saturday for
up until one hour before the library closes.
Loan periods for other devices not specified.
There is a $5.00 per day fine for items that are
overdue.
If the items are damaged or not returned the user
will be charged for the cost of the device.
Not specified.
iPad Airs and Galaxy Tablets may be reserved
one day in advance. iPad may be reserved up to
one week in advance.
Yes.
Policy 21: Pueblo City-County Library
Library Name
Pueblo CityCounty Library
Evaluation Criteria
Where the policy can be
accessed
Tablet Device
Pre-loaded content
User eligibility
Checkout conditions
Loan period
Late fees
Damage fees
Renewals
Holds
Is a user agreements/
contract specified?
Kelly Mitchell
Policy Requirement
http://www.pueblolibrary.org/technology/ipad
iPad 2 (21 devices)
PCCLD iPads are pre-loaded with over 50 apps.
For a complete list of software please visit our
website online at: www.pueblolibrary.org
 All devices can only be checked out by
Pueblo County Resident, 18 years of age or
older who hold a valid PCCLD library card
that has been active for at least 90 days, and
is in good standing.
 Borrowers MUST present a valid photo ID at
time of checkout.
 PCCLD currently offers iPad checkouts at all
branch locations (Rawlings 2nd Floor
Information Desk and at the Barkman, Lamb,
Pueblo West and Library @ the Y service
desks).
 IPads must be returned to a staff member to
the desk that it was borrowed from.
Can be borrowed to take home for up to 7 days
The late fine for an iPad is $20.00 per day. There
is also an additional fine of $10.00 if the iPad is
returned to a location other than where the device
was borrowed or in a book drop box.
The full replacement charge for damaged, lost, or
stolen iPad is $650.00. Individual item costs
include: $30.00 for the USB cord/power adapter,
$25.00 for the carry case.
Not specified.
Holds can be placed by calling the library.
Yes.
Student Number: N8410097
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Policy 22: Burlington Public Library
Library Name
Burlington Public
Library
Evaluation Criteria
Where the policy can be
accessed
Tablet Device
Pre-loaded content
User eligibility
Checkout conditions
Loan period
Late fees
Damage fees
Renewals
Holds
Is a user agreements/
contract specified?
Policy Requirement
http://www.bpl.on.ca/ipad-mini
iPad Mini (39 devices)
A list of preloaded apps can be found on:
http://www.bpl.on.ca/ipad-mini
The iPad mini may be checked out on adult,
senior, and young adult library cards only.
 Limit of 1 iPad mini is allowed on a card at
one time.
 Place a hold in the iPad or borrow one from
the EXPRESS collection at patrons local
branch library.
 When hold is available, patron is to pick up
device at the check-out desk, not the Holds
shelf.
 Library staff will give the device with charger
and case, and provide further loan
information.
 Patron to bring iPad and carrying case with
all contents to a staff member at the checkout desk.
 Patron to return device to check-out desk.
Do not return the iPad in any library book
drop. Patron is responsible for any damages
to the device and components.
One week Express loan or three week regular
loan (it's a 2-week loan period if there are
holds).
$5/day ($30 maximum)
 User is responsible for costs related to
damage and loss
 iPad mini replacement cost: $400
 lost or damaged USB power cable: $6
 lost or damaged soft carrier pouch: $38
 late fee: $5/per day to a maximum of $30
Items borrowed from the library may be
renewed twice.
Holds can be made online or by phone call or
visiting the check out desk.
Yes
Policy 23: West Des Moines Public Library
Library Name
West Des
Moines Public
Library
Kelly Mitchell
Evaluation Criteria
Where the policy can be
accessed
Tablet Device
Pre-loaded content
User eligibility
Policy Requirement
http://www.wdmlibrary.org/using-the-library/ipadlending/
iPad (10 devices)
Not specified
 Only West Des Moines Residents who are
library cardholders in good standing may
borrow an iPad. “Cardholder” is defined as a
resident having a library card for a minimum
of 30 days. “Good standing” is defined as a
library card account and any custodial
Student Number: N8410097
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Checkout conditions
Loan period
Late fees
Damage fees
Renewals
Holds
Is a user agreements/
contract specified?
children/guardians’ accounts having fines
and fees of less than $5.00.
 The cardholder must be 18 years of age or
older to check out an iPad.
 The cardholder must present his/her actual
library card in order to check out an iPad.
 In addition, a photo ID will be required. The
ID can be a Driver’s License, State ID,
Military ID, Student ID and/or Passport photo
which contain the cardholder’s name and an
identifiable photo. If the address on the
photo ID and the address on record with the
library do not match, patrons must provide a
piece of recent mail with the correct address
on it for verification purposes.
 Only one iPad per household may be
checked out at any given time.
 iPads can be checked out at the Reference
Desk at the top of the main stairwell at the
time the library opens.
 iPads must be returned to library staff at the
Reference Desk no later than 1 hour before
the library closes. The cardholder must
remain at Reference until all equipment has
been checked to ensure that all pieces are
accounted for, checked in and cleared from
the cardholder’s card, and the Borrower
Agreement is signed and dated signifying a
proper return.
 iPads may not be placed in any book return
at any time for any reason. A fee of $25.00,
in addition to any other accumulated fees or
fines, will be charged for this type of return.
Can be borrowed to take home for up to 7 days
Overdue fees will be charged for iPads not
returned by their due date in the amount of
$10.00 per day. Maximum fine is $100.00.
Patrons will be held responsible for all applicable
replacement costs and processing fees, up to
$1,020.00 for the iPad and/or accessories if lost,
stolen or damaged while checked out. The
library will not accept replacement iPads or
accessories purchased by the customer. The
minimum replacement cost of an iPad is
$400.00.
External use iPad loan periods are for up to 7
calendar days and are not renewable.
Can be reserved online or at the reference desk
Yes
Policy 24: Northbrook Public Library
Library Name
Northbrook
Public Library
Kelly Mitchell
Evaluation Criteria
Where the policy can be
accessed
Tablet Device
Pre-loaded content
Policy Requirement
http://www.northbrook.info/devices
iPad 4 with retina display 32GB (6 devices)
Each iPad has over 90 popular apps pre-
Student Number: N8410097
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User eligibility
Checkout conditions
Loan period
Late fees
Damage fees
Renewals
Holds
Is a user agreements/
contract specified?
installed.
 Northbrook residents, high school or older,
with a current Northbrook Public Library card
in good standing. Sorry, you may not use
another person's card or ID.
 Patron must present a valid, current school
ID or state-issued ID.
 The name, photo, and address on the ID
must match the information on the patron’s
library account.
 Staff will hold this ID during iPad checkout.
One Apple device (iPad or MacBook), per
card with ID, may be checked out at a time.
 Devices are checked out at the Periodicals
Desk on the Second Floor.
 Devices are to be returned no later than 15
minutes before closing to a staff person at
the Periodicals Desk.
For use in the library for up to 3 hours
Late return will result in a $5 fee. Fines will
continue to be assessed at the rate of $5 per
hour (or partial hour) until the iPad or MacBook
is returned.
The user is responsible for the replacement cost
of a lost, damaged, or stolen device and/or its
case. Replacement fees:
iPad Smart case = $37
iPad = $559
A $5 processing fee per item also is assessed.
If there are other iPads available, the user may
renew the device once for up to 3 hours. The
user must bring the device and their library card
to the Periodicals Desk to renew it.
Not specified
Yes
Policy 25: Minot Public Library
Library Name
Minot Public
Library
Evaluation Criteria
Where the policy can be
accessed
Policy Requirement
Though various pages on the site:
http://www.minotlibrary.org/libraryservices/loans-limits-overdues/
http://www.minotlibrary.org/librarypolicies/circulation-policy/
Tablet Device
Pre-loaded content
User eligibility
Kelly Mitchell
http://www.minotlibrary.org/libraryservices/renewals-and-reserves/
iPad (3 devices)
Preloaded with selected apps and have access
to MPL’s Library2Go catalog.
 Patrons must present a current library card
and a photo ID to check out one of these
devices.
 Patrons must have a card that has been
active for at least 90 days and is in good
standing.
Student Number: N8410097
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Checkout conditions
Loan period
Late fees
Damage fees
Renewals
Holds
Is a user agreements/
contract specified?
Limit of one device per user.
Can be borrowed for up to 3 weeks
$10 per day to a maximum of $400
All charges for damaged and lost materials will
be determined by circulation supervisor in
consultation with technical services in
accordance with an established schedule and
individual evaluation.
iPads cannot be renewed
Patrons can reserve items to be held for them at
the library by going online or by stopping by or
calling the Minot Public Library. Device will only
be held for 24 hours.
Yes
Policy 26: Anderson Public Library
Library Name
Anderson
Public Library
Evaluation Criteria
Where the policy can be
accessed
Tablet Device
Pre-loaded content
User eligibility
Checkout conditions
Loan period
Late fees
Damage fees
Kelly Mitchell
Policy Requirement
http://www.and.lib.in.us/clientuploads/Policies/M
obile%20Device%20Borrowing%20Policy.pdf
iPad (20 devices)
iPads are preloaded with multiple eBooks and
apps (including great library apps like Zinio and
Freegal) that allow customers to connect to APL
and other resources better than ever. Browse
the Internet, read books, peruse magazines,
listen to music, play games, and do a variety of
other things, all using this single device.
 Mobile devices may be checked out to
customers 18 years of age or older with a
valid driver’s license or state-issued photo ID
and an Anderson Public Library card without
fees or overdue items.
 Customers with short-term library cards are
not eligible to check out mobile devices.
Customers eligible to check out a mobile device
may check out one (1) device at a time.
Mobile devices should be returned to a staff
member at the Circulation desk.
Can be borrowed for up to 7 days
Overdue fees of $5 per day, up to a maximum of
$50, will be assessed for each day a mobile
device is returned late.
If, for any reason, a library-owned mobile device
is not returned or paid for within 14 days of the
due date:
 The borrowing customer’s account will be
turned over to a collection agency
 The mobile device may be locked remotely
and information may be wiped from the
device
 The police will be contacted to collect the
device
Mobile devices must be returned in the condition
in which they were borrowed with all cords and
accessories. If a mobile device is returned in the
drop box, the customer’s account will be billed
Student Number: N8410097
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Renewals
Holds
Is a user agreements/
contract specified?
$25.
If a mobile device and/or any of the accessories
are lost, stolen, or returned damaged the
customer will be charged a replacement or
repair fee (up to the full retail price of the item)
plus a $10 non-refundable processing fee for
those items.
Not specified
Up to four days. If the user does not check out
the iPad within four days, a $1.00 fee will be
charged to their account.
Yes
Policy 27: Ottawa Public Library
Library Name
Ottawa Public
Library
Evaluation Criteria
Where the policy can be
accessed
Tablet Device
Pre-loaded content
User eligibility
Checkout conditions
Loan period
Late fees
Damage fees
Renewals
Holds
Is a user agreements/
contract specified?
Policy Requirement
http://biblioottawalibrary.ca/en/fees-and-fines
iPad (number of devices not specified)
Not specified
User must have their own OPL card and be in
good standing.
Users can return materials to any branch or to
the bookmobile.
2 Hours
$5 per hour. Maximum fine $30. Additional
processing fee of $10 if returned late.
$500 if not returned, however fees may vary.
If an item is lost or damaged, user will be
charged the cost of the item, plus a processing
fee. The user is responsible for paying the
replacement cost plus the processing fee.
No renewals
Not specified
Not specified
Policy 28: Hubbard Public Library
Library Name
Hubbard Public
Library
Evaluation Criteria
Where the policy can be
accessed
Tablet Device
Pre-loaded content
User eligibility
Checkout conditions
Loan period
Late fees
Kelly Mitchell
Policy Requirement
http://www.beyondbooks.org/index.php/test.html
iPad (1 device)
Device has 10-20 ebooks already loaded and
users are unable to purchase or download
additional content. However, users can request
a Book-a-Librarian session and have the device
unregistered to load Overdrive materials.
Patrons must be 18 years old or older to check
out the devices and have to sign a borrowing
agreement. Patrons must also have a valid,
current Hubbard Public Library card and photo
ID.
Available for in library use only.
2 hours
$5.00 per hour
Student Number: N8410097
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Damage fees
Renewals
Holds
Is a user agreements/
contract specified?
If the device is lost, stolen, or damaged (this
includes both device and/or accessories); the
user will be held responsible for all applicable
replacement costs and processing fees up to
$700.00, plus accrued late fees.
Not specified.
No holds available. Devices are loaned on a first
come first served basis.
Not specified
Policy 29: Hampstead Public Library
Library Name
Hampstead
Public Library
Evaluation
Criteria
Where the policy
can be accessed
Tablet Device
Pre-loaded
content
User eligibility
Checkout
conditions
Loan period
Late fees
Damage fees
Renewals
Holds
Is a user
agreements/
contract
specified?
Policy Requirement
http://www.hampstead.lib.nh.us/hampstead/aboutpolicies.a
sp
iPad (1 device)
Not specified

The iPad may be checked out by a Hampstead Public
Library patron who is 18 years of age or older and in
good standing.
 The patron must leave their Hampstead Public Library
Card AND New Hampshire State Driver License or New
Hampshire State non-driver ID as security.
 The patron must sign an IPad Borrowing Agreement
each time the iPad is checked out.
The borrower will return the iPad by directly handing it to a
staff member at the circulation desk to ensure proper
check-in.
For use in the library for up to 1 hour
iPad devices have special overdue policies. Patrons are
advised to see the librarian when checking out these the
device to confirm the associated late fees.
The borrower is responsible for the iPad and/or
accessories. If any items are lost or damaged, the borrower
must pay the replacement fee up to $500.00
The device may be renewed if it is not reserved by another
patron.
Holds may be placed for this item via the library desk,
phone or the online catalogue booking system.
Yes.
Policy 30: Copiague Memorial Public Library
Library Name
Copiague
Memorial
Public Library
Kelly Mitchell
Evaluation Criteria
Where the policy can be
accessed
Tablet Device
Pre-loaded content
User eligibility
Policy Requirement
http://www.copiaguelibrary.org/whatsnew/Nexus7.cfm
Google Nexus 7 (5 devices).
E-books via overdrive App and internet browsing.
Copiague Library patrons with a valid card in good
standing are eligible to borrow a tablet at the Circulation
Desk.
Student Number: N8410097
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Checkout conditions
Loan period
Late fees
Damage fees
Renewals
Holds
Is a user agreements/
contract specified?
Kelly Mitchell
Devices are to be checked out and returned to a staff
member at the circulation desk.
14 days
Not specified
Not specified
Not specified
Not specified
Not specified
Student Number: N8410097
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Appendix 2 – L.E. Phillips Memorial Public Library iPad Survey
Accessible from: http://eauclairepubliclibrary.com/survey/index.php?sid=56372
Kelly Mitchell
Student Number: N8410097
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Kelly Mitchell
Student Number: N8410097
40
Appendix 3 – Examples of solutions for further policy considerations
Location for Devices
Aside from keeping the devices stored at the reference desk, MediaSurfer kiosks are
a compact and effective self-checkout solution for tablet devices in libraries. The
system allows libraries to automatically lend tablets to patrons. The system also
provides the necessary functions to maintain the tablets, including charging, without
utilizing the library (Tech Logic, 2014).
Source: Miller, Moorefield-Land & Meier, 2012.
Libraries which utilise the MediaSurfer Kiosk include (but are not limited to):



South Bowie library (http://www.pgcmls.info/node/4640)
Anoka County Library (http://www.anoka.lib.mn.us/library-on-the-go)
Cleveland Heights-University Heights Public Library
(https://www.facebook.com/media/set/?set=a.10151819715545987.10737418
27.90964905986&type=1)
Kelly Mitchell
Student Number: N8410097
41

Dothan- Houston County Library
(http://www.wtvy.com/news/headlines/Dothan--Houston-County-Library-GetsIPads-AM-Version-252595331.html)
More information on this product can be found from:
http://www.tech-logic.com/mediasurfer/
Accessories for Devices
The Briar Cliff University checked out iPads with a case, bag, power cord, Pogo
stylus, and screen cloth:
Source: Thompson, 2011.
Support and Maintenance
Thompson (2011, App Selection) states that, “At the very minimum, someone in your
library will need to regularly check for updates to your apps and the operating
system”.
Kelly Mitchell
Student Number: N8410097
42
For iPad devices, Libralante (2013) suggests, “iOS software will need to be regularly
updated in addition to the app updates that come out weekly or monthly as
improvements and changes are made by the app developers. Deciding when
updates will be backed up to an iTunes account on a computer or to the cloud
storage service that Apple provides is essential for the smooth implementation of a
lending program”.
Nichols, Hussong-Christian & Ordway (2014, Discussion, para. 2) suggest librarians
who are interested in Andriod tablet lending programs will want to, “…weigh the
amount and type of programming support needed”.
For the tablet lending program at The Valley Library at Oregon State University,
“Programming included time to develop the custom build while learning; the
programmer spent approximately 10% of his time on this project over three months
creating the build, and continues to spend about 5% of his time updating the build...
It should also be noted that using an open source model fits with The Valley Library’s
preference for supporting and implementing open source solutions. Another
approach to look at is using mobile device management software like Cisco’s free
Meraki system manager. We tried Meraki with our tablets but learned they would
have to be re-registered after each reset, an impractical step. We are planning a
meeting with Meraki to further explore how it could address our needs. Even with our
custom solutions in place, it is good to remember that tablets were created for
individual consumers…Fortunately the CM version of the Android OS enabled us to
“shoe horn” the Nexus tablet into a successful lending program” (Nichols, HussongChristian & Ordway, 2014, Discussion, para. 2-5).
Security Systems for Devices
Research presents some guidelines which librarians should consider when
developing security and administrative policies for their tablet devices:


Processes should be implemented to remove patron’s personal history after
each loan period
Staff should be trained in the processes for the removal of personal
information from the devices
Source: Thompson (2011), Anderson & Weatherbee (2012) and Capdarest-Arest
(2013).
Examples of Security Systems for iPad Devices
Thompson (2011, iPad Procedures and Policies, para. 4) suggests, generally
speaking for iPad devices, “The best way to protect the library and the patron [is] to
use some of the restrictions available in the iPad’s general settings.
Example: Briar Cliff University (Source: Thompson, 2011, iPad Procedures and
Policies)
Kelly Mitchell
Student Number: N8410097
43
We decided the best way to protect the library and the patron was to use some of the
restrictions available in the iPad’s general settings. We turned off the ability to
download new apps or make any iTunes Store or App Store purchases on the iPad.
We also sign out of the library iTunes account before checking out the iPads. This
prevents the library’s iTunes account from being used by patrons, and it prevents
patrons from logging into their own iTunes account to purchase apps, since these
apps would just be wiped out on the iPad’s return.
When an iPad is returned, we use the “Erase all content and settings” option in the
iPad’s Settings menu to wipe out any files, logins, or browsing history left behind by
the patron. We then restore the iPad with the backup in iTunes which resets the
device back to our settings.
Examples of Security Systems for Andriod Devices
Nichols, Hussong-Christian & Ordway (2014) suggest that Android devices would
also need to be reset between circulations in order to preserve privacy and clear
patron data stored in the main device memory.
Example: The Valley Library at Oregon State University (Source: Nichols, HussongChristian & Ordway, 2014, Tablet Reset, para. 3)
To simplify the full reset we modified the device recovery program to wipe data from
both the main and SD storage and to restore the custom build. Using Android’s
Device Administration API we coded a new custom app called TabletNuke to trigger
and complete the full reset process from the tablet itself. We added this custom app
to The Valley Library build just like other third party apps.
Kelly Mitchell
Student Number: N8410097
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