Resources for User Experience (UX)
Presented by Steven J. Bell
Contact Information
Steven Bell, Associate University Librarian for Research and Instructional Services
Temple University
bells@temple.edu
twitter: /blendedlib website: http://stevenbell.info
User Experience (UX)
Bell, Steven J. Fit Libraries are Future-Proof: A Dozen Ideas for Whipping Your Library
Into Shape. American Libraries 41(10) October 2010.
http://americanlibrariesmagazine.org/features/09212010/fit-libraries-are-future-proof
Bell, Steven J. From Gatekeepers to Gate-Openers. American Libraries 40(8/9)
August/September 2009.
Bell, Steven J. Customer Service Vs. User Experience. Designing Better Libraries. May
21, 2008.
http://dbl.lishost.org/blog/2008/05/21/customer-service-vs-user-experience/
Bell, Steven J. 2006. iPods and Pencils: It’s the User Experience Age and We’re Not
Ready. ACRLog. Feb. 27, 2006.
http://acrlblog.org/2006/02/27/ipods-and-pencils-it%e2%80%99s-the-user-experienceage-and-we%e2%80%99re-not-ready
Diller, Steve, et. al. Making Meaning: How Successful Businesses Deliver Meaningful
Customer Experiences. New Riders Press, 2008.
Fry, Amy. Lessons of Good Customer Service. Library Journal September 1, 2009.
http://www.libraryjournal.com/article/CA6677264.html
Garrett, Jesse James. Customer Loyalty and the Elements of User Experience. Design
Management Review, Winter 2006.
Hassenzahl, Marc (2011). Encyclopedia entry on User Experience and Experience
Design. Retrieved 15 February 2011 from Interaction-Design.org:
http://www.interactiondesign.org/encyclopedia/user_experience_and_experience_design.html
Merholz, Peter, et.al. Subject to Change: Creating Great Products & Services for an
Uncertain World. O’Reilly Media, 2008.
See author’s Google Talks video: http://www.youtube.com/watch?v=XXzWeMCTUGo
Michelli, Joseph. Leadership Beyond the Recession. OCLC Symposium ALA Annual
Conference 2009 (watch the video presentation).
http://www.oclc.org/multimedia/2009/ALA_Annual_2009_OCLC_Symposium.htm
Michelli, Joseph – consider reading Michelli’s books about the Pike Place Fish Market,
Starbucks, Ritz Carlton Hotel and more. Titles and information found here:
http://www.josephmichelli.com/books.html
Michelli, Joseph. Way We Serve Development Tool. 2012.
http://www.zappified.com/wwss/wwss.pdf
Sinek, Simon. Start With Why. Penguin Group, 2009.
More information at: http://www.startwithwhy.com
Watch Sinek’s TED Talk:
http://www.ted.com/talks/simon_sinek_how_great_leaders_inspire_action.html
User Experience White Paper: Bringing Clarity to the Concept of User Experience.
February 11, 2011.
http://www.allaboutux.org/uxwhitepaper
Touchpoint Mapping
Bell, Steven J. Get in Touch With Your Touchpoints. Designing Better Libraries. May
15, 2012.
http://dbl.lishost.org/blog/2012/05/15/get-in-touch-with-yourtouchpoints/#.UFdpZqThf80
Flom, Joel. The Value of Customer Journey Maps: A UX Designer’s Personal Journey.
http://www.uxmatters.com/mt/archives/2011/09/the-value-of-customer-journey-maps-aux-designers-personal-journey.php
Tempkin, Bruce D. Mapping the Customer Journey.
http://quaero.csgi.com/writable/files/mapping_customer_journey.pdf
Design Thinking
Bell, Steven J. and John Shank. Academic Librarianship by Design: A Blended
Librarian’s Guide to the Tools and Techniques. Chicago : ALA Editions, 2007.
Bell, Steven J. Design Thinking. American Libraries 39(1): January-February 2008.
Brown, Tim. Design Thinking. Harvard Business Review 86(6): June 2008.
Deep Dive – video profile of IDEO Corporation (in three parts)
http://www.youtube.com/results?search_type=&search_query=deep+dive+ideo&aq=f
Dunne, David and Martin, Roger. Design thinking and how it will change management
education. Academic of Management Learning and Education V.5 N.4 2006 p.512
Martin, Roger. The Design of Business. Harvard Business Press : Cambridge, MA, 2009.
Neumeier, Marty. The Designful Company: How to Build a Culture of Nonstop
Innovation. New Riders Press : Berkeley, CA, 2009.
Pethokoukis, James M. The Deans of design: from the computer mouse to the newest
Swiffer, IDEO is the firm behind the scenes. U.S. News & World Report October 2006
Pink, Daniel. A Whole New Mind: Why Right-Brainers Will Rule the Future. Riverhead
Trade, 2006. (a great read, but if you are short on time just read the chapter on design)
Other Sites of Interest
Seth Godin’s “This is Broken” presentation
http://video.google.com/videoplay?docid=4101280286098310645&q=seth+godin&hl=en
Peter Merholz (Adaptive Path) narrated slideshare on “Experience is the Product”.
http://www.slideshare.net/peterme/experience-is-the-product?type=presentation
Tim Brown’s “Innovation through Design Thing” presentation
http://mitworld.mit.edu/video/357/
“To Improve What You Do – Study People” – ACRLog post on May 15, 2006
http://acrlblog.org/2006/05/15/to-improve-what-you-do-study-people/
The Blended Librarians Web Site
http://blendedlibrarian.org
Designing Better Libraries (Design Thinking, Innovation, User Experiences)
http://dbl.lishost.org
See also: Design/UX section of Steven Bell’s website
http://stevenbell.info/design
From the Bell Tower (Steven Bell’s weekly Library Journal column)
http://lj.libraryjournal.com/category/opinion/steven-bell/