IronCorp Team Charter
Authored By: K. Cook, B. Dube, J. Allen,
P. Nekic, K. Stevens, J. Schwartz
MKTG SET 1B
IronCorp Team Charter
Table of Contents
GOALS ................................................................................................................................... 2
Mission Statement .........................................................................................................................2
List of Projects and Assignments .....................................................................................................2
Clients............................................................................................................................................4
Goal Statement ..............................................................................................................................4
ROLES AND RESPONSIBILITIES................................................................................................ 5
Challenges to Team Roles ...............................................................................................................8
PROCESSES & GROUND RULES ............................................................................................... 9
Ground Rules within IronCorp ........................................................................................................9
Team Evaluation Criteria ..................................................................................................... 11
APPENDIX A ........................................................................................................................ 12
APPENDIX B......................................................................................................................... 12
Member Commitment ......................................................................................................... 13
GOALS
Mission Statement
IronCorp will strive to encourage and foster a healthy, productive group dynamic. We will make every
effort to maintain open discussion and offer support to one another. We will endeavour to utilize
everyone’s skills and strengths and improve on our weaknesses, all in a supportive group environment.
List of Projects and Assignments
Marketing (MKTG 1102)
1) Present test case to the class (8 mins)
Worth 0%
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IronCorp Team Charter
Due: TBA
Worth 7.5%
Desired Outcome: 80%+
Due: TBA
Desired Outcome: 80%+
2) Case I Oral Presentation (20 mins)
Organizational Behaviour (ORGB 1100)
1) Team Charter
2) Leader's Forum
Worth 10%
Worth part of 10%
Due: October 2nd, 2009
Due: November 26th, 2009
Desired Outcome: 80%+
Desired Outcome: 80%+
Business Information Systems (BSYS 1000)
1) MS PowerPoint 2007 Presentation
2) MS Word 2007 Presentation
Worth: 5%
Worth: 10%
Due: September 30, 2009
Due: October 21, 2009
Desired Outcome: 80%+
Desired Outcome: 80%+
3) MS Excel 2007 Presentation
Worth: 10%
Due: November 18, 2009
Desired Outcome: 80%+
Business Communications (COMM 1100):
1) Team Oral Presentation
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IronCorp Team Charter
Worth: 15%
Due: November 9, 2009
Desired Outcome: 80%+
Clients
The main clients for Ironcorp’s various projects are as follows:


Peers as prospective clients
Instructors and Program Faculty as:
o Prospective Clients
o Clients
o Management
Depending on the specifics of each project, Ironcorp will communicate to these respective clients in
both a formal and informal tone.
Goal Statement
Ironcorp aims to achieve 80% or higher on all group projects by submitting them on the due
date and producing high quality work. In completing these projects, all group members will demonstrate
strong team cooperation, high level work ethic, equal contribution, professionalism as well as courtesy
to their team members, peers and instructors.
Development Goals



This year at BCIT members of IronCorp want to learn to work effectively in a team setting by
developing our skills during our group projects.
In this semester IronCorp will strive to establish positive working relationships within our set
and class by maintaining open communication lines within our team, set, peers and faculty.
Recognizing and fostering our individual strengths and abilities within our group dynamic while
embracing the learning and skill building process. This will make our team stronger, and also
help us to be more rounded individuals, to prepare us for our future career aspirations.
These goals will be measured through our Team Evaluation Criteria. (see page 10)
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IronCorp Team Charter
ROLES AND RESPONSIBILITIES
Joe Schwartz
Primary: Shaping
Secondary: Coordinating
Optional: Supporting
As the Shaper I will help keep meetings on track by seeking patterns in discussions, and use my drive to
activate the team into action and production. I hope to focus on some of the positive aspects of the
Coordinator as well, to help focus group efforts and clarify the groups objectives. I will act as a good
person to talk to, and maintain effective communication in the group.
Kevin Cook
Primary: Creating
Secondary: Finishing
Optional: Implementing/Supporting
As the Creator my role is to bring ideas and originality to the projects and assignments we are working
on. I will offer my ingenuity and imagination to ensure that we create an original project that is one of a
kind and carefully thought-out. I will also offer different approaches to handling conflict situations as
propose alternative solutions. I will adopt my secondary role as the Finisher to help ensure that all
deadlines are met and that all projects are error free and thoroughly checked before submission.
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IronCorp Team Charter
Katie Stevens
Primary: Finishing
Secondary: Implementing
Optional: Supporting
As the Finisher, my main focus will be to keep the team on task, and ensure that we finish all projects
and assignments in a timely manner. I will combine this role with my secondary role of Supporter to
implement schedules and team deadlines in order to complete our schedule ahead of time so we have a
chance to review and revise if necessary.
Jessica Allen
Primary: Supporting
Secondary: Shaping
Optional: Implementing
As a Supporter, I will strive to act as a positive sounding board for group ideas and the creative process,
as well as contribute to the team by helping to shape and encourage my own and others' ideas. In
addition, I hope to use my secondary Shaping role to help direct team focus and to positively influence
the attitude of others.
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IronCorp Team Charter
Trevor Boychuk
Primary: Implementing
Secondary: Finishing
Optional: Coordinating
As the Implementer, I will make every effort possible to keep the team on task and organized.
Furthermore, I will create practical and achievable goals given the time allotted for each task and I will
maintain and promote a strong work ethic.
Brad Dube
Primary: Creating
Secondary: Implementing
As a Creator, I commit to bring various innovative ideas to the table that will impact the evolution of my
team. I am looking forward to encouraging our team’s development and success. Imaginative and fresh
ideas are crucial to creating excellent presentations. Being an implementer, I will try to guide the team
in the right direction to the best of my capabilities. I will make sure everyone is being as efficient as
possible and turning ideas into practical actions. Furthermore, I intend to develop my skills
constructively and to take into consideration all aspects of feedback from my team members.
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IronCorp Team Charter
Petra Nekic
Primary: Creating
Secondary: Investigating
As a Creator, I will bring a fresh and innovative approach to the ideas I develop for the team. Since the
team is heavily weighted with Creators I will be taking on my secondary roll. As the Investigator, I plan to
bring well-researched and critical information/ideas to the table. My goal is to deliver a clear
understanding of potential ideas and possibilities. In essence, I will output good sensibility in collating
information on market trends, designs, and key competitors. I will document examples, and showcase
this to our group.
Challenges to Team Roles
The Creative Role is over represented in the score assessment for the team, but in a positive way. This
over-representation means that there will be a wide range of ideas and innovation taking place in the
group. We are not represented in the Evaluating Role. We can address this by understanding this
particular role, and finding aspects of it that we can relate to and possibly adapt as our own. The key to
overcoming the lack of representation in a certain role is to be as aware of it as possible.
There is a general consensus that we will all fulfill each of the roles to one degree or another at some
point over the semester. Roles may change as a result of the nature of the project, workload, and
individual commitments simultaneously occurring with the project. Again, this rotation will not hinder
the group if we expect, and are prepared for the changes.
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IronCorp Team Charter
PROCESSES & GROUND RULES
Ground Rules within IronCorp
Team Communication

The group will utilize various communications method in order to keep in touch such as
Facebook, telephone and email communication.
Expectations for Team Meetings




There will be a different moderator for each meeting held. The moderator will be expected to
control the flow of the meeting, take notes, and allow each member to share his/her opinion.
The moderator will facilitate a five minute check-in at the beginning of each meeting.
Each group member will act as a scribe on a rotational basis every meeting. This duty involves
taking informal minutes and e-mailing the group a summary of that day’s meeting and projectrelated assignments.
Everyone team member is expected to be in attendance at weekly 9:30 AM Monday meetings,
unless group decides to cancel/reschedule meeting. All members are expected to attend other
supplementary meetings.
In group meetings/discussions there should be open communication; everyone is expected to be
supportive of each other and give only constructive criticism.
Progressive Discipline Process

Our group will use a Progressive Corrective Discipline system regarding absence, tardiness, and
poor behavior:
1) First strike is a verbal reminder, one on one with that week’s moderator or another
member of the group.
2) The second warning is a written notice requiring the signature of the member in
question. This document will include the warning outlining the problem and suggestions
on how to avoid the situation in the future.
3) Third warning is also a written notice, outlining the violation of the team charter and the
possible disciplinary actions to follow if the situation is not remedied. This third strike is
the "last chance warning".
4) The fourth strike results in the loss of marks and possible removal from the group,
decided only after consulting with the instructor and deliberating with the group.

The written notices will be sent via email, in order to maintain records of all communication. A
copy will also be provided to the instructor. The notice will contain the specific violation, what
disciplinary action has been taken, including suggestions on improvement provided to the
member in question. The notice will also include the group’s expectations for future behavior.
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IronCorp Team Charter
Celebrating and Recognizing Success

“Treating people as if they are creative, dependable, honest, hard-working, and enthusiastic
could be the key to helping them become so.” –Anonymous. When it comes to celebrating
success we believe in rewards for positive behaviour and the successful completion of tasks. We
will celebrate depending on the situation.
Distribution of Tasks



Everyone is assigned an equal amount of project work, research and presentation preparation,
however going above and beyond is accepted and encouraged. Exceptions can be arranged and
agreed upon within the group to accommodate for conflicting schedules.
Everyone is expected to know the task at hand that they are to perform. If not, group members
can refer to informal minutes, or to that week’s moderator.
Everyone is expected to communicate their progress for their work assignments in meetings.
Scheduling and Deadlines

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Due date deadlines MUST be met by all group members.
Individual group members must have work completed before deadlines or else face a
consequence.
Assignments must be completed with enough time to review prior to deadline for submission.
Assignments will be prepared with the mindset that the deadlines cannot be altered or
negotiated.
Decision Making and Problem Solving

Problem solving will involve round table discussions and decisions will be made by group
consensus after being openly discussed.
Disagreement and Conflicts


If disagreements arise over group projects or procedures, there will be an open discussion of
both arguments. Group will settle disagreement by a vote.
If discussion and voting fails to resolve disagreement, group will attempt to make a compromise
satisfactory to all members.
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IronCorp Team Charter
Team Evaluation Criteria
Punctuality & Attendance: Member shows up on time, is prepared and ready to succeed. Member
remains for entire duration of the meeting.
Contribution: Member will complete research, participate in discussion and act in a way that is not
detrimental to group productivity. Focus is on the quality of work rather than the quantity of work.
Research is well thought-out and critically evaluated regarding how it can be used for the particular
project.
Work Ethic: Member maintains a high level work ethic. Attempts to continually improve work, learn
from past mistakes, and improve on weaknesses.
Cooperation: Member listens effectively, is open to new ideas, supports the team purpose, and takes
responsibility for team's success. Member uses group time wisely, does not distract or use meetings as a
time to socialize.
Professionalism: Interactions within group, peers and teachers will be courteous and respectful at all
times. Group members will be treated as colleagues and teachers will be treated as managers. Member
sets a good example for other team members to follow.
*These are subject to the "Progressive Corrective Discipline System" (refer to P.1 Ground Rules)
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IronCorp Team Charter
APPENDIX A
This acronym will help in the team's understanding of its main rules/goals we want to incorporate into
each project we undertake.
Readiness to work
Excellent attitude
Sharing (ideas/opinions)
Positive feedback/Praise
Everyone contributes
Constructive criticism
Take turns speaking
APPENDIX B
Meeting Schedule
Day
Time
Monday
9:30 a.m. – 11:20 a.m.
Location Scheduled meeting room in
Library.
Wednesday
Friday
12:30 p.m. – 3:30 p.m.
12:30 p.m. – 3:30 p.m.
Meeting TBD on a week-toweek basis.
Meeting TBD on a week-toweek basis.
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IronCorp Team Charter
Member Commitment
I agree to abide to the standards, rules and consequences set forth by this Team Charter to the best of
my abilities.
Dated: ______________________
Jessica Allen
____________________________________
Katie Stevens
____________________________________
Petra Nekic
____________________________________
Kevin Cook
____________________________________
Trevor Boychuk
Joe Schwartz
Brad Dube
____________________________________
____________________________________
____________________________________
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