COMMUNITY POLICING
Chief Mike Jez
1
The Evolution of Policing
Strategy
The Political Era
 The Reform Era
 The Community Era

Chief Mike Jez
2
Strategy
Chief Mike Jez

The pattern of major objectives,
purposes, or goals and essential policies
and plans for achieving those goals.

“What it is...what it’s going to be!”
3
AUTHORIZATION
akin to capital in the private sector,
refers to the sources of authority that
provide the mandate and resources for
public agencies to operate.
 Sources of authority include law,
legislative intent, politics, and ongoing
financial support, professional expertise
and tradition.

Chief Mike Jez
4
FUNCTION
Refers to the values, missions and goals
of an organization.
 Missions and goals could include crime
reduction.

Chief Mike Jez
5
ORGANIZATION

Organization refers to the structure,
human resources, management processes
and culture of agencies.
– Agencies can be Structured in a variety of
ways:
» By Function or geography
» Centralized or Decentralized
» Professionally, Militarily or Quasi-militarily
Chief Mike Jez
6
Organization(continued)
Human Resources refers to the portfolio of
skills, experiences that an organization must
have if it is to accomplish its goals.
Management processes include
programming, rewarding and disciplining,
and accounting and
budgeting systems of the organization.
Chief Mike Jez
7
. continued.
Culture: refers to the myths and beliefs of an
organization, its informal communications
and expected roles, personal values, attitudes
and
Police Dept., USA
beliefs.
Police
Chief
Ops. Div.
Chief Mike Jez
Support Div.
Admin.Div.
8
DEMAND

Chief Mike Jez
The source of requests for an agencies
services.
9
ENVIORNMENT
Refers to the pattern of external
conditions that effect the organization.
 Most often they are technological,
economic, social and political in kind.

Chief Mike Jez
10
TACTICS

Chief Mike Jez
Tactics are the methodologies that
organizations use to obtain their
goals(outputs). These activities can be
at the level of an individual worker,
combinations of workers, or units in the
organization.
11
OUTCOMES

Chief Mike Jez
Outcomes are the results of an
organizations activities, anticipated or
unanticipated, desirable or undesirable.
12
STRATEGIC ERAS OF
POLICING
The Political Era
The Reform Era
The Community Era
Chief Mike Jez
13
The Political Era (1840-1930s)






Authorization-Politics
and Law
Function-Broad Social
Services
Environment-Intimate
Demand-Decentralized
Tactic-Foot Patrol
Outcome-Citizen &
Political Satisfaction
Chief Mike Jez
14
The Reform Era (1920-1970s)







Chief Mike Jez
Authorization-Law &
Professionalism
Function-Crime Control
Organization-Centralized and
Classical
Environment-Professionally
Remote
Demand-Centralized
Tactics-Preventive Patrol and
Rapid Response
Outcome-Crime Control
15
The Community Era







Authorization-Community
Support
Function-Provision of Broad
Services
Organization Decentralized
Environment-Intimate
Demand-Decentralized
Tactics-Problem Solving
Outcome-Improved Quality
of Life
Chief Mike Jez
16
The Ten Principles of
Community Policing
Chief Mike Jez
17
I
Community policing is both a philosophy and an organizational strategy that
allows the police and community residents to work closely together in new
ways to solve the problems of crime, fear of crime, physical and social
disorder, and neighborhood decay. The philosophy rests on the belief that law
abiding people in the community deserve input into the policing process, in
exchange for their participation and support. It also rests on the belief that
solutions to contemporary community problems demand freeing both people
and the police to explore creative, new ways to address neighbor-hood
concerns beyond a narrow focus on individual crime incidents.
Chief Mike Jez
18
II
Community Policing’s organizational strategy first demands that everyone in
the department, including both civilian and sworn personnel, must investigate
ways to translate the philosophy into practice. This demands making the
subtle but sophisticated shift so that everyone understands the need to focus
on solving community problems in creative, new ways that can include
challenging and enlisting people in the process of policing themselves.
Community Policing also implies a shift within the department that grants
greater autonomy to line officers, which implies enhanced respect for their
judgment as police professionals.
Chief Mike Jez
19
III
To implement true Community Policing, police departments must also create
and develop a new breed of line officer, the (CPO) Community Policing
Officer, who acts as the direct link between the police and the people of the
community. As the department’s community outreach specialist, CPOs must
be freed from the isolation of the patrol car and the demands of the police
radio, so that they can maintain daily, direct, face-to-face contact with the
people they serve in a clearly defined beat area.
Chief Mike Jez
20
IV
The CPO’s broad role demands continuous, sustained contact with law-abiding
people in the community, so that together they can explore creative new
solutions to local concerns involving crime, fear of crime, disorder, and decay,
with private citizens serving as unpaid volunteers. As full fledged law
enforcement officers, CPO’s respond to calls for service and make arrests, but
they also go beyond this narrow focus to develop and monitor broad-based,
long-term initiatives that can involve community residents in efforts to
improve the overall quality of life in the area over time. As the community’s
ombudsman, CPO’s also link individuals and groups in the community to the
public and private agencies that offer help.
Chief Mike Jez
21
V
Community Policing implies a new contract between the police and the citizens it
serves, one that offers the hope of overcoming widespread apathy, at the same time
it restrains any impulse to vigilantism. This new relationship, based on mutual
trust, also suggests that the police serve as a catalyst, challenging people to accept
their share of the responsibility for solving their own individual problems, as well
as their share of the responsibility for the overall quality of life in the community.
The shift to Community Policing also means a slower response time for nonemergency calls and that citizens will be asked to handle more of their minor
concerns, but in exchange this will free the department to work with people on
developing long-term solutions for pressing community concerns.
Chief Mike Jez
22
VI
Community Policing adds a vital proactive element to the traditional
reactive role of the police, resulting in full-spectrum police service. As the
only agency of social control open 24 hours a day, seven days a week, the
police must maintain the ability to respond to immediate crisises and
crime incidents, but Community Policing broadens the police role so that
they can make a greater impact on making changes today that hold the
promise of making communities safer and more attractive placesto live
tomorrow.
Chief Mike Jez
23
VII
Community Policing stresses exploring new ways to protect andenhance
the lives of those who are most vulnerable - juveniles, the elderly,
minorities, the poor, the disabled and the homeless. It both assimilates
and broadens the scope of previous outreach efforts, such as Crime
Prevention and Police-Community Relations units, by involving the
entire department in ways that encourage the police and law-abiding
people to work together with mutual respect and accountability.
Chief Mike Jez
24
VIII
Community Policing promotes the judicious use of technology, but it also
rests on the belief that nothing surpasses what dedicated human beings,
talking and working together, can achieve. It invests trust in those who
are on the front lines together on the street, relying on their combined
judgment, wisdom, and expertise to fashion creative new approaches to
contemporary community concerns.
Chief Mike Jez
25
IX
Community Policing must be a fully integrated approach that involves
everyone in the department, with CPO’s as specialist in bridging the gap
between the police and the people they serve. The Community Policing
approach plays a crucial role internally, within the police department, by
providing information and assistance about the community and its
problems, and by enlisting broad based community support for the
department’s overall objectives.
Chief Mike Jez
26
X
Community Policing provides decentralized, personalized police service to
the community. It recognizes that the police cannot impose order on the
community from the outside. but that people must be encouraged to think
of the police as a resource they can use in helping to solve contemporary
community concerns. It is not a tactic to be applied, then abandoned, but
an entirely new way of thinking about the police role in society, a
philosophy that also offers a coherent and cohesive organizational plan
that police departments can modify to suit their specific needs.
Chief Mike Jez
27
COMMUNITY POLICING
Community policing is a philosophy, management style, and
organizational strategy that promotes pro-active problem solving and
police-community partnerships to address the causes of crime and
fear as well as other community issues…….California Dept. of
Justice
Chief Mike Jez
28
Community
Policing
A philosophy of police service delivery that rests on three
essential elements:
 Consultation
 Adaptation
 Mobilization
Chief Mike Jez
29
Consultation





Police Officers must
consult with citizens
to determine the
policing priorities.
Neighborhood
meetings.
Surveys
Telephone
One on one!
Chief Mike Jez
30
POLICE COMMUNITY SURVEY
1.
Considering police protection and public safety, how safe would you feel walking alone in this
neighborhood at night? Would you feel very safe, reasonably safe, somewhat unsafe, or very
unsafe?
1)
2)
3)
4)
5)
2.





Very safe
Reasonably safe
Somewhat unsafe
Very unsafe
Don't know
Are there some parts of Denton where you would like to go at night and do not because you
would not feel safe? (DO NOT READ RESPONSES)
1)
2)
3)
 Yes, some parts
 No
 Don't know
(ASK #2a)
(GO to #3)
"
2a. Which parts of the city are these?
3.
In the past 12 months, have you had any direct contact with the police for any reasons such as
calling for assistance, reporting a crime, or being stopped by police? (IF YES, ASK:) How
many total contacts did you have with the police?
1)
2)
3)
4)
5)
6)






Yes, one contact
Yes, two contacts
Yes, three contacts
Yes, four or more contacts
No, no contacts
I don't remember
Comments:
4.
During the past 12 months in Denton, did anyone steal or use any vehicles belonging to you or
to members of your household without permission? Do not include vehicles borrowed by other
members of the household. (DO NOT READ RESPONSES)
1)
2)
3)
 Yes, did steal or use
 No
 Don't know
(ASK #4a & 4b)
(GO TO #5)
"
4a. How many times did this occur? (DO NOT READ RESPONSES)
1)
2)
3)
4)
5)
Chief Mike Jez





One
Two
Three
Four or more
Don't know
31
4b. Were all incidents reported to the Denton police? (IF NO, ASK:) How many were not reported?
(DO NOT READ RESPONSES)
1)
2)
3)
4)
5)
6)






Yes
No, one not reported
No, two not reported
No, three not reported
No, four or more not reported
Don't know
(GO TO #5)
(ASK #4c)
"
"
"
(GO TO #5)
4c. What was the main reason for not notifying the police? (DO NOT READ RESPONSES - Check
the response that comes closes to what respondent says.)
1)
2)
3)
4)
5)
6)
7)
8)
5.








Didn't want to go to court
Didn't think it was important enough
Didn't think it would do any good
Didn't want to get involved
Didn't want to get anybody in trouble
Afraid my insurance would go up or be cancelled
Other (specify)
Don't know, don't remember
In the past 12 months, did anyone break in or was there strong evidence someone tried to break
into your home or garage? (DO NOT READ RESPONSES)
1)
2)
3)
4)




Yes, broke in
Yes, tried to break in
No, neither
Don't know
5a. How many times did this occur?
RESPONSES)
1)
2)
3)
4)
5)





(ASK #5a & 5b)
"
(GO TO #6)
"
(Break-ins or attempted break-ins)
(DO NOT READ
One
Two
Three
Four or more
Don't know
5b. Were all incidents reported to the Denton police? (IF NO, ASK:) How many were not reported?
(DO NOT READ RESPONSES)
1)
2)
3)
4)
5)
6)
Chief Mike Jez






Yes, all reported
No, one not reported
No, two not reported
No, three not reported
No, four or more not reported
Don't know
(GO TO #6)
(ASK #5.c)
"
"
"
(GO TO #6)
32
5c. (IF ANY NOT REPORTED, ASK:) What was the main reason for not notifying the police?
(DO NOT READ RESPONSES - Check the response that comes closest to what respondent
says.)
1)
2)
3)
4)
5)
6)
7)
8)
6.








Didn't want to go to court
Didn't think it was important enough
Didn't think it would do any good
Didn't want to get involved
Didn't want to get anybody in trouble
Afraid my insurance would go up or be cancelled
Other (specify)
Don't know, don't remember
To rob means to take something from a person by force, fear, or by the threat of force. Did
anyone rob or try to rob you or a member of your household in the past 12 months in Denton:
(DO NOT READ RESPONSES)
1)
2)
3)
 Yes
 No
 Don't know
(ASK #6a & 6b)
(GO to #7)
6a. (IF YES, ASK:) How many times did this occur? (DO NOT READ RESPONSES)
1)
2)
3)
4)
5)





One
Two
Three
Four or more
Don't know
6b. Were all incidents reported to the Denton police (IF NO, ASK:) How many were not reported?
(DO NOT READ RESPONSES)
1)
2)
3)
4)
5)
6)






Yes, all reported
No, one not reported
No, two not reported
No, three not reported
No, four or more not reported
Don't know
(GO TO #7)
(ASK #6c)
"
"
"
(GO TO #7)
6c. (IF ANY NOT REPORTED, ASK:) What was the main reason for not notifying the police?
(DO NOT READ RESPONSES - Check the response that comes closest to what respondent
says.)
1)
2)
3)
4)
5)
6)
7)
8)
Chief Mike Jez








Didn't want to go to court
Didn't think it was important enough
Didn't think it would do any good
Didn't want to get involved
Didn't want to get anybody in trouble
Afraid my insurance would go up or be cancelled
Other (specify)
Don't know, don't remember
33
7.
Considering serious physical attacks to include such things as beatings, knifings, shootings,
rapings, and so forth, in the last 12 months were you or any members of your household
seriously attacked in Denton? (DO NOT READ RESPONSES)
1)
2)
3)
4)
5)
6)






Yes
No, one not reported
No, two not reported
No, three not reported
No, four or more not reported
Don't know
(GO TO #8)
(ASK #7c)
"
"
"
(GO TO #8)
7c. (IF ANY NOT REPORTED, ASK:) What was the main reason for not notifying the police?
(DO NOT READ RESPONSES - Check the response that comes closest to what respondent
says.)
1)
2)
3)
4)
5)
6)
7)
8)
8.








Didn't want to go to court
Didn't think it was important enough
Didn't think it would do any good
Didn't want to get involved
Didn't want to get anybody in trouble
Afraid my insurance would go up or be cancelled
Other (specify)
Don't know, don't remember
In the last 12 months, has anyone vandalized, that is intentionally damaged, your home, car or
other property or that of members of your household in Denton? (DO NOT READ
RESPONSES)
1)
2)
3)
 Yes
 No
 Don't know
(ASK #8a & b)
(GO TO #9)
"
8a. (IF YES, ASK:) How many times did this occur? (DO NOT READ RESPONSES)
1)
2)
3)
4)
5)





One
Two
Three
Four or more
Don't know
8b. Were all incidents reported to the Denton police? (IF NO, ASK:) How many were not reported?
(DO NOT READ RESPONSES)
1)
2)
3)
4)
5)
6)
Chief Mike Jez






Yes, all reported
No, one not reported
No, two not reported
No, three not reported
No, four or more not reported
Don't know
(GO TO #9)
(ASK #8c)
"
"
"
(GO TO #9)
34
9.
In the last 12 months, has anyone committed any other crimes against you or any member of
your household in Denton, such as stealing a bicycle, or something from your car like hubcaps or
packages, or something from your yard, or given you a bad check? (DO NOT READ
RESPONSES)
1)
2)
3)
 Yes
 No
 Don't know
(ASK #9a-c)
(GO TO #10)
"
9a. (IF YES, ASK:) What were these crimes?
9b.What was the total number of crimes committed? (DO NOT READ RESPONSES)
1)
2)
3)
4)
5)
6)
7)
8)
9)









One
Two
Three
Four
Five
Six
Seven
Eight
Nine or more (specify:)
9c. Were all incidents reported to the Denton police? (IF NO, ASK:) How many were not reported?
(DO NOT READ RESPONSES)
1)
2)
3)
4)
5)
6)






Yes, all reported
No, one not reported
No, two not reported
No, three not reported
No, four or more not reported
Don't know
(GO TO #10)
(ASK #9d)
"
"
"
(GO TO #10)
9d. (IF ANY NOT REPORTED, ASK:) What was the main reason for not notifying the police?
(DO NOT READ RESPONSES - Check the response that comes closest to what the respondent
says.)
1)
2)
3)
4)
5)
6)
7)
8)
Chief Mike Jez








Didn't want to go to court
Didn't think it was important enough
Didn't think it would do any good
Didn't want to get involved
Didn't want to get anybody in trouble
Afraid my insurance would go up or be cancelled
Other (specify)
Don't know, don't remember
35
9x. Coder inserts total number of times household was victimized (that is the sum of reported and
unreported incidents for all police questions, 4-9).
0)
1)
2)
3)
4)
5)
6)
7)
8)
9)










No crimes
One crime
Two crimes
Three crimes
Four crimes
Five crimes
Six crimes
Seven crimes
Eight crimes
Nine or more crimes
9y. Coder inserts total number of unreported incidents. (Zero, if all are reported.)
0)
1)
2)
3)
4)
5)
6)
7)
8)
9)
10.










No unreported crimes (all reported)
One unreported crime
Two unreported crimes
Three unreported crimes
Four unreported crimes
Five unreported crimes
Six unreported crimes
Seven unreported crimes
Eight unreported crimes
Nine or more unreported crimes
Did you receive any traffic tickets for a moving violation in Denton during the past 12 months?
(DO NOT READ RESPONSES)
1)
2)
3)
4)




Yes
No
Not a driver
Don't know
10a. In your personal experience, would you say the enforcement of traffic laws against moving
vehicles in the City is generally too strict, generally not strict enough, about what it should be, or
is it inconsistent?
1)
2)
3)
4)
5)
11.
Generally too strict
Generally not strict enough
About right
Inconsistent
Don't know
In your personal experience over the past 12 months, do you think the Denton Police were
generally fair in their handling of people? (DO NOT READ RESPONSES)
1)
2)
3)
Chief Mike Jez





 Yes
 No
 Don't know
36
12.
In your personal experience over the past 12 months, do you think the Denton Police were
generally courteous in their dealings with people? (DO NOT READ RESPONSES)
1)
2)
3)
13.
Do you think the amount of police patrolling in your neighborhood is too much, about right, or is
not enough?
1)
2)
3)
4)
14.




Too much
About right
Not enough
Don't know
On the whole, would you say the service provided to you and your household by the Denton
Police over the past 12 months was excellent, good, fair, or poor?
1)
2)
3)
4)
5)
Chief Mike Jez
 Yes
 No
 Don't know





Excellent
Good
Fair
Poor
Don't know
37
It is the purpose of the Denton Police Department to serve the citizens and visitors of
Denton. Periodically, we like to survey a select group of people to see how we are doing.
According to our records, you may have had the opportunity to come in contact with us.
We would like you to complete the survey on the back of this letter and let us know what
your impressions were. Please answer the questions and mail it in the enclosed envelope.
No postage is necessary.
Favorable comments are welcome, but don't be afraid to let us know if you think we failed
to provide you with the high degree of service you deserve.
Thank you for helping us serve you better.
Sincerely,
Michael W. Jez
Chief of Police
City of Denton
wp
Enclosure
Police/Forms/PoliceCommSurvey.doc
Chief Mike Jez
38
POLICE SERVICE QUESTIONNAIRE
Race
Sex
Age
Area________
CIRCLE YOUR ANSWER TO THE QUESTIONS
IF YOU WERE THE PERSON WHO CALLED THE POLICE, ANSWER THE FOLLOWING:
Did you contact the Police through 9-1-1?
YES
How would you rate the operator's courtesy?
SUPERIOR
Did you contact the Police directly dialing the Police Department? (566-8181 .......... YES
How would you rate the operator's courtesy?
SUPERIOR
NO
GOOD
NO
GOOD
AVERAGE
FAIR
POOR
AVERAGE
FAIR
POOR
IF YOU HAD THE OCCASION TO OBSERVE OR COME INTO CONTACT WITH THE OFFICERS WHO CAME TO THE SCENE,
ANSWER THE FOLLOWING:
Rate the officers on the amount of time it took them to arrive
Rate the officers' courtesy
Rate the officer's helpfulness
Rate the officer's appearance
HOW WOULD YOU RATE THE DEPARTMENT ON THE SERVICE RENDERED ON THIS
OCCASION?
SUPERIOR
SUPERIOR
SUPERIOR
SUPERIOR
GOOD
GOOD
GOOD
GOOD
AVERAGE
AVERAGE
AVERAGE
AVERAGE
FAIR
FAIR
FAIR
FAIR
POOR
POOR
POOR
POOR
SUPERIOR
GOOD
AVERAGE
FAIR
POOR
Have you had prior occasions to request service from the Denton Police Department? YES
Have you ever been a victim of crime in Denton and did not file a report with the
Police Department?
YES
NO
NO
What do you feel the Police Department should be concerned with in the
City of Denton? (#1 should be the most important)
What are your concerns over safety and security within your
neighborhood?
1.
2.
3.
1.
2.
3.
If you would allow a Police supervisor to contact you for further information, please complete the following:
Name:
Telephone Number:
OVERALL, HOW WOULD YOU RATE THE DENTON POLICE DEPARTMENT?........... SUPERIOR
GOOD
AVERAGE
FAIR
POOR
Please write any comments or suggestions in the remaining space: (Use another piece of paper if needed.)
_______________________________________________________________________________________________________________
_______________________________________________________________________________________________________________
_______________________________________________________________________________________________________________
_______________________________________________________________________________________________________________
Chief Mike Jez
39
Sample Questionnaire to Determine
Community Policing Effectiveness
Name
Phone
Address
Beat Area #
Age
Gender
Race
Is this a residence or business address?
Number of years you have been in the neighborhood
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
18.
19.
20.
21.
Are you aware of the community policing effort in this neighborhood?
How did you become aware of it?
Do you know what the community officer is required to do by the police department?
What do you, as a citizen, expect of the community policing officer in your neighborhood?
Are you satisfied personally with community policing officer in your neighborhood?
Have you personally seen or spoken to the community policing officer?
How often?
What is his/her name? (What does he/she look like?)
Is the crime problem more or less serious in your neighborhood as compared to other
neighborhoods in the city? What types of crimes are you most concerned about?
Has the community policing effort lowered the crime rate in your neighborhood?
Do you know of crime in the neighborhood that has gone unreported? How much?
Has the community officer encouraged citizens to report crime and become involved in crime
prevention programs?
Have you been the victim of a crime in the past three years?
If yes, did you report it? If you did not report it, why not?
Have you talked with neighbors about community policing?
What is their opinion of it?
Are you aware of any neighborhood projects that your community policing officer is involved in,
in cooperation with neighborhood residents?
Do you have suggestions as to how the community policing effort can be improved?
Has the community policing effort increased the safety of women, the elderly, and young people?
How can the protection for women, the elderly, and children be improved?
Do you feel safer because of the community policing effort?
On the items below, state who is more effective, motorized patrol officers or community policing
officers (use MP or CP).
a. preventing crime
b. encouraging citizen to help
protect themselves
c. responding to complaints
Chief Mike Jez
Date
_________
_________
_________
d. investigating the circumstances
of crime
___________
e. working with juveniles
___________
f. following up on complaints ___________
40
Interactive Patrol System
Citizen Survey
Bus. Contact: Y / N
Name:
Address:
Contacted___________________ Phone #
Contact Location:______________________________________________ Date/Time:
Speeders
Traffic Problems
Noise Disturbance
Juvenile Problems
Y/N
Y/N
Y/N
Y/N
Narcotics/Alcohol
Gang Problems
Road Maintenance
Parking
Y/N
Y/N
Y/N
Y/N
Street Lights Out
Solid Waste
Animal Control
Parks
Y/N
Y/N
Y/N
Y/N
Zoning Concerns Y / N
Other Concerns Y / N
Brief description of problem areas/concerns:
Are you currently involved in a neighborhood group? Y / N If so, what group?
If not, would you be interested in participating in a neighborhood community group? Y / N
How long have you lived in this neighborhood? ________________________
If you have an alarm on your business/residence, do you have a permit?
Y/N
Use the listed scale to rate the following questions:
0 = Don't Know
1 = Very Unsafe
2 = Somewhat Safe
3 = Reasonably Safe
How safe would you feel walking alone in your neighborhood in general? ____
How safe would you feel walking alone in a business area in general? ____
4 = Very Safe
After dark? ____
After dark? ____
During the day? ____
During the day? ____
During the past three months, were you or a member of your household the victim of any crime? Y / N
If yes, did you report the crime(s) to the police?
Y/N
Have you had any contact with the police department in the last twelve months? Y / N
If yes, how would you rate the police contact? Excellent ____ Good ____ Fair ____ Poor ____
Have you had any contact with any other city department in the last twelve months? Y / N
Which department? _______________________________________
If yes, how would you rate the city service contact? Excellent ____ Good ____ Fair ____ Poor ____
What are the police doing in your neighborhood that you would like to see continued?
What would you like to see the police doing in your neighborhood that they are not currently doing?
Follow Up
Action taken to address identified concerns:
Will you re-contact the subject after your follow-up? Y / N
District / Grid ______ / ______
Chief Mike Jez
Officer:_______________________________ ID#_______
41
Adaptation



Police agencies and
personnel must be
willing to change in
order to address
priorities identified in
the Consultation
process.
Challenge the
traditional!
New Methods!
Chief Mike Jez
42
DENTON POLICE DEPARTMENT
COMMUNITY ORIENTED POLICING
GOAL STATEMENT
Chief Mike Jez
SUPERVISOR:
DATE:
PATROL AREA:
DISTRICT/GRID:
43
DENTON POLICE DEPARTMENT
COMMUNITY ORIENTED POLICING
PROGRAM OBJECTIVES WORKSHEET
SUPERVISOR:
DATE:
PATROL AREA:
DISTRICT/GRID:
GOAL:
OBJECTIVE:
Chief Mike Jez
44
DENTON POLICE DEPARTMENT
COMMUNITY ORIENTED POLICING
ACTION PLAN
SUPERVISOR:
DATE:
PATROL AREA:
DISTRICT/GRID:
GOAL:
OBJECTIVE:
ACTIVITY & DESCRIPTION:
MANPOWER INVOLVED:
EQUIPMENT NEEDED:
OTHER UNITS AFFECTED:
COSTS:
ANTICIPATED RESULTS:
Chief Mike Jez
45
Field Operations Division
Problem Management Plan
Date:
Dist./Grid
Neighborhood No.
Name of Officer Completing Form:
HOW WAS THIS PROBLEM IDENTIFIED?
_____________________________________________________________________________________________
_____________________________________________________________________________________________
_____________________________________________________________________________________________
PROBLEM ANALYZATION:
______________________________________________________________________________________________
______________________________________________________________________________________________
______________________________________________________________________________________________
______________________________________________________________________________________________
______________________________________________________________________________________________
______________________________________________________________________________________________
______________________________________________________________________________________________
______________________________________________________________________________________________
______________________________________________________________________________________________
______________________________________________________________________________________________
RECOMMENDED RESPONSE
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
(ATTACH SUPPLEMENTAL INFORMATION AS NEEDED)
Chief Mike Jez
46
RESOURCES FOR PROGRAM/STRATEGY IMPLEMENTATION
DATE:
TIME:
LOCATION:
Personnel:
1. _______________________________
5. _______________________________
2. _______________________________
6. _______________________________
3. _______________________________
7. _______________________________
4. _______________________________
8. _______________________________
Equipment
1. _______________________________
5. _______________________________
2. _______________________________
6. _______________________________
3. _______________________________
7. _______________________________
4. _______________________________
8. _______________________________
Plan Progress / Assessment:
Reviewed By:
Approved By:
Chief Mike Jez
I.D.#
Date:
I.D.#
Date:
47
MISSION STATEMENT

Chief Mike Jez
The mission of the Denton Police Department
is to positively impact the quality of life
throughout the community. To achieve these
ends, the Department is committed to
forming practical partnerships with the
citizenry, which includes a mutual goal
setting process aimed at resolving problems,
reducing fear, preserving the peace, and
enforcing the law; thereby providing a safer
environment for all citizens
48
MISSION STATEMENT
Positively impact the quality of life.
 Form practical partnerships with
citizens.
 A mutual goal setting process aimed at
resolving problems.
 Reduce fear.
 Preserve the peace.
 Enforce the law.

Chief Mike Jez
49
Mobilization



We must identify all
the stakeholders and
resources and bring
them to the table.
Look both internally
and externally!
The police serve as a
catalyst to drive them
to action!
Chief Mike Jez
50
Community Policing
A New Role for All
Chief Mike Jez
51
Beat Officer’s Role





Chief Mike Jez
Develop meaningful information exchanges within the
department and with neighborhood residents.
Develop the officers ability to acquire information which would
help him formulate a set of reliable neighborhood needs and
expectations.(action plans)
Incorporate accessing a variety of different types of internal and
external data sources.(We must go beyond the officer’s own
“experiences” and actually teach them the problem solving
process)
Develop and implement both short range and long term
intervention strategies.
Evaluate intervention strategies.
52
Sergeant’s Role










Chief Mike Jez
Discuss with officers identified service demands.
Assess, adjust, devise alternate, and implement plans as
developed.
Coordinate plans in multiple neighborhoods.
Provide feedback to officers.
Convey feedback to neighborhood groups.
Ensure efficient utilization of resources.
Procure necessary resources.
Identify training needs to further enhance officer’s COP skills.
Be a facilitator, motivator and coach to personnel!
Keep Lt.s informed
53
Lieutenant’s Role







Chief Mike Jez
Coordinate recommendations received from all Sgts.
Convey to Captain all activities within command area, districts,
and neighborhoods.
Coordinate a multitude of potentially different and similar
requests.(Different from Sgt in that Lt. must also coordinate
across shifts).
Must verify information collected, accuracy of analysis,
availability of resources and compatibility of the
recommendations.(Practicality)
Must assume a delicate role in coordinating the needs of
numerous independent entities, all of whom have legitimate
concerns.
Organize demands, manage implementation and assess
effectiveness by conducting field inspections.
Be a facilitator, motivator and coach to personnel.
54
Captain’s Role







Chief Mike Jez
Ultimate responsibility is to approve or disapprove all plans.
Compare the Officer’s, Sgt’s, and Lt’s performance .within the
criteria developed for the activities, strategies or programs
administered.
Reviews the progress of all plans so a determination of the
results can be made.
Coordinate the distribution of resources across command areas.
Procures resources
Be a facilitator, motivator, and coach to personnel!
Reports progress and results to superior officers.
55
EMPOWERMENT
ask yourself...
•Is it the right thing for the Community ?
•Is it the right thing for DPD ?
•Is it ethical and legal ?
•Is it something you are willing to be held accountable for ?
•Is it consistent with the Department’s values and policies ?
….. If the answer is YES to all these questions don’t ask permission
JUST DO IT
Chief Mike Jez
56
Denton Police Department
Annual Performance Evaluation
Police Officer
________________________
Employee Name
________________________
Date of Employment
________________________
Badge Number
________________________
Date of Last Evaluation
______________________
Evaluation Due Date
________________________
Supervisor/Evaluator
INSTRUCTIONS
Using the number scale below, compare the performance of the employee being rated against the performance criteria listed for each
factor. Select the number which best indicates your perception of that individual’s performance on each of the criterion and enter it in
the box provided. Then enter a number indicating a composite, or overall evaluation for the factor. Your complete evaluation should
not necessarily reflect an average of the criteria rating since some criterion are more important than others. Examples of past
performance must be cited.
EVALUATION SCALE
O
9
(O)
(E)
(M)
(B)
Outstanding
Exceeds Expectation
Meets Expectation
Below Expectation
(U) Unsatisfactory
(NA) Not Applicable
E
8
M
7
6
5
B
4
3
U
2
1
- Exemplary performance far exceeding performance criteria.
- Performance which exceeds the level supervisor normally expects.
- Generally meets supervisor’s expectation on performance criteria.
- Erratic performance on criteria, falling short of that normally expected…
requires remedial attention.
- Unacceptable performance which must receive immediate attention.
- Evaluation of the factor or criterion is inappropriate for the employee being rated.
FACTOR A: SUPPORT OF UNTI’S OBJECTIVES: PLANNING/TEAMWORK
Performance Criteria:
Works with supervisor and other officers in planning and building an effective community oriented policing strategy.
Officer’s objectives, talents and efforts are directed toward the needs of the department and accomplishment of the unit’s goals.
Improved methods are suggested and readily tried to improve effectiveness and solve traffic, crime, and/or community problems.
Accepts and supports new philosophies related to the department’s mission statement.
New and additional assignments are readily accepted and performed.
Composite Evaluation for Factor.
Cite examples of past performance to support your evaluation.________________________________________________________
____________________________________________________________________________________________________________
____________________________________________________________________________________________________________
____________________________________________________________________________________________________________
____________________________________________________________________________________________________________
Chief Mike Jez
57
FACTOR E: ENFORCEMENT OF TRAFFIC REGULATIONS
Performance Criteria:
Traffic tickets are issued.
Actions taken are appropriate to the offense.
Citations are rarely returned for correction.
Traffic is controlled as required.
Composite Evaluation for Factor.
Cite examples of past performance to support your evaluation.________________________________________________________
____________________________________________________________________________________________________________
____________________________________________________________________________________________________________
____________________________________________________________________________________________________________
____________________________________________________________________________________________________________
FACTOR F: ENFORCEMENT UNDER STRESSFUL, EMERGENCY OR UNUSUAL CONDITIONS
Performance Criteria:
No serious deviations from expected performance are demonstrated under unusual circumstances.
Demonstrates ability to take command of emergency situations.
Composure is maintained under stress.
No major errors identified by supervisor in post-operation reviews.
Composite Evaluation for Factor.
Cite examples of past performance to support your evaluation.________________________________________________________
____________________________________________________________________________________________________________
____________________________________________________________________________________________________________
____________________________________________________________________________________________________________
____________________________________________________________________________________________________________
FACTOR G: RELATIONS WITH CITIZENS AND THE COMMUNITY
Performance Criteria:
Courtesy is demonstrated in all citizen contacts.
Identifies and appropriately addresses community concerns and problems.
Observes, reports, and takes appropriate steps to correct environmental concerns that may exist in assigned district.
Remains pro-active toward solving neighborhood concerns.
Participates in community meetings and interacts with community groups to accomplish goals and objectives of assigned area/beat.
Anger and verbal abuse from citizens does not adversely affect performance.
Composite Evaluation for Factor.
Cite examples of past performance to support your evaluation.________________________________________________________
____________________________________________________________________________________________________________
____________________________________________________________________________________________________________
____________________________________________________________________________________________________________
____________________________________________________________________________________________________________
____________________________________________________________________________________________________________
Chief Mike Jez
58
AREA COMMANDER BEAT INSPECTION
IPS Area:
103 – 685, 690, 695
Inspection Type:
Physical Appearance
Inspection Date:
03-28-97
Officer:
David Bernal
This beat is 90% residential (houses and apartments) with businesses along Eagle Dr. and
the I-35 service road, as well as the Carriage Square Shopping Center.
Rental property makes up the majority of the residences of this district, and therefore the
care and maintenance of properties is not the same as in neighborhoods where the houses
are resident/owner. With that in mind, the beat is in pretty good shape overall.
There are still small “pockets” of houses in the older areas of the beat that have existing
conditions which constitute code violations of the nuisance variety, i.e. high weeds, old
cars, piles of trash. These types of code violations are quality of life issues for the
residents living around the blighted areas.
A few of the problems cited in the last inspection appear to have been taken care of by
Ofc. Bernal and/or City Code Enforcement. However, the below cited violations existed
during the 2nd quarter inspection report of 07-08-96.
Both sides of Cleveland St. between Eagle and Collins have many houses where there are
violations of the nuisance code Sec. 20-3 (old cars, trash, etc.) Mainly junk cars.
1219 Ave. A – old car (Saab) on front lawn behind the hedges.
1317 Norman – have cars in disrepair and not of current registration or inspection on the
property in violation of the nuisance code.
900 Lindsey – junk cars, although an attempt has been made to cover one of them.
And, found during this inspection:
1307 Neff – cars in the backyard.
1310 Neff – 2 cars and a pickup truck.
Chief Mike Jez
59
There is no documentation in Ofc. Bernal’s A.C. file showing that he worked on the above cited
violations in his district.
As Code Enforcement is generally backed-logged it might take some time to get these violations,
but Ofc. Bernal should keep submitting the RFAs each quarter until the problems are abated.
An alternate approach might be to personally contact the residents at those addresses and explain
the code violation to them and how to go about remedying the problem. Or, possibly an
arrangement with a local wrecking yard to remove the vehicles at no cost to the owner would
help in some cases.
Inspected by:
Chief Mike Jez
Lt. Woods
60
One Last Thing!!!
 Other
Duties
as Assigned!
Chief Mike Jez
61
Seven Step Plan for Problem
Solving
1..........................identify problem
Evaluate.
7
Implement the
plan..6
Select the best plan.....5
Chief Mike Jez
2. Set goals and
objectives
3. Evaluate and
review data and
information
4. Develop and evaluate all
possible alternatives
62
Problem Solving Process




Chief Mike Jez
Scanning- Officers are expected to look for possible problems as
part of their daily routine.
Analysis- Officers then collect information about the problem.
Officers should examine offenders, victims, the social and
physical environment, and previous responses to the problem.
The goal is to understand the scope, nature, and causes of the
problem.
Response- The knowledge gained in the analysis stage is then
used to develop and implement solutions. Officers seek the
assistance of other police units, other public and private
organizations, and anyone else who can help.
Assessment- Finally, officers evaluate the effectiveness of their
responses. They may use the results to revise a response, collect
more data, or even redefine the problem.
63
Community Policing Checklist
This checklist, adapted from community-oriented policing workshop material developed by Gayle FisherStewart, is designed to help your organization or department assess how well it is positioned to implement
community-oriented policing strategies. Answer each question by marking the appropriate box. In the
space that follows, include any notes that are relevant. (E.g., community policing is currently a specialty
unit in a target neighborhood; plans are in place to incorporate it department-wide in three years.)
The police department
1. Is community policing a department-wide commitment rather than a specialty unit?

Yes

No
2. Is the department’s commitment to community policing reflected in its mission
statement?

Yes

No
3. Is the department’s commitment to community policing reflected in its recruitment
and selection guidelines?

Yes

No
4. Is the department’s commitment to community policing reflected in its promotion
guidelines?

Yes

No
5. Has the department implemented a comprehensive strategy to educate police,
citizens, civic officials, community agencies, and the media about the benefits,
trade-offs, and risks of community policing before, during, and after
implementation?

Yes

No
6. Has the department developed a strategy for soliciting and analyzing formal and
informal feedback from the community, such as surveys, a citizen advisory council,
etc.?

Yes

No
7. Is everyone in the department (including civilians) receiving special training in
community policing?

Yes

No
8. Does the training entail not only initial orientation to the community policing
philosophy but also adequate follow-up training to help build skills?

Yes

No
9. Do performance evaluations and rewards reflect both a quantitative and qualitative
assessment?

Yes

No
10. Does top command clearly communicate the differences between community
policing and traditional strategies?

Yes

No
11. Has top command structured and implemented a plan to educate and involve police,
citizens, civic officials, community agencies, and the media?

Yes

No
12. Has top command communicated to everyone within the department what is
expected of them?

Yes

No
13. Has top command addressed the need to revise hiring and promotional criteria as
well as training to reflect the department-wide commitment to community policing?

Yes

No
Top command
Chief Mike Jez
64
Chief Mike Jez
14. Has top command developed and implemented a deployment plan that allows
officers sufficient time and opportunity to embrace the community policing
philosophy?

Yes

No
15. Has top command developed and implemented a plan to empower front-line
employees, including clerks, dispatchers, and line officers?

Yes

No
16. Will top command foster creativity and innovation?

Yes

No
17. Is top command implementing community policing as a total philosophical and
organizational commitment, and not as a set of tactics to be applied to specific
problems?

Yes

No
18. Does top command communicate that community policing focuses on both shortand long-term results?

Yes

No
19. Does top command explain to others that problem solving requires focusing on
arrests as only one tool in achieving results?

Yes

No
20. Has top command structured and implemented a training program to provide line
officers and their supervisors with information on how to optimize community
policing?

Yes

No
21. Has top command structured and implemented a plan to reduce internal friction,
particularly between community officers and motor patrol officers?

Yes

No
22. Has top command developed and implemented a system so that supervisors and line
officers document their efforts?

Yes

No
23. Does top command have a strategy to handle rotation of officers and use of officers
as fill-ins that does not rely unduly on interrupting community officers’ continuity
of service?

Yes

No
24. Does top command make periodic visits to the field to encourage line officers and
to monitor performance?

Yes

No
25. Does top command encourage a two-way flow of information within the
department?

Yes

No
26. Has top command developed and implemented a system to measure community
policing’s impact on crime, fear of crime, and disorder?

Yes

No
27. Has top command communicated its willingness to tolerate well-intentioned
mistakes and give officers the freedom to “fail”?

Yes

No
28. Has top command developed and implemented a plan to assist officers in efforts to
network with public and private agencies within the community?

Yes

No
29. Has top command developed and implemented a plan to facilitate teamwork and
cross-fertilization between community officers and sworn and nonsworn personnel
in other divisions?

Yes

No
30. Has top command structured a means of promoting and monitoring coordination
among community policing efforts and the activities of other divisions and units,
such as vice, narcotics, motor patrol, etc.?

Yes

No
65

Yes

No
32. Have supervisors been involved in the planning process?

Yes

No
33. Have supervisors received training in community policing?

Yes

No
34. Have supervisors been included as part of a community policing team effort?

Yes

No
35. Do supervisors make both announced and unannounced visits to the beats to
provide assistance and monitor performance?

Yes

No
36. Have supervisors taken steps to reduce red tape?

Yes

No
37. Have supervisors communicated encouragement for innovation and a tolerance for
well-intentioned mistakes?

Yes

No
38. Have supervisors addressed how to reduce friction between community officers and
motor patrol officers and special units?

Yes

No
39. Have supervisors communicated to motor patrol officers how they can express the
community policing philosophy through their jobs?

Yes

No
40. Have supervisors found ways to express creativity and problem solving?

Yes

No
41. Does the community policing plan include clearly defined beat areas?

Yes

No
42. Has the community had input into determining boundaries of beat areas?

Yes

No
43. Is the size of the beat appropriate, as reflected in analysis of the area’s geographic
size, population, and number of crimes and calls for service?

Yes

No
44. Has an officer been permanently assigned to the beat (for at least eighteen months)?

Yes

No
45. Are officers freed from the patrol car to allow for daily, face-to-face contact with
the public?

Yes

No
46. Have line officers been delegated sufficient authority to initiate innovations with a
minimum of red tape?

Yes

No
47. Are community officers full-service officers who make arrests?

Yes

No
48. Are community officers provided with enough time to do more than answer calls for
service?

Yes

No
49. Are community officers allowed the continuity required to develop rapport and
trust?

Yes

No
50. Have community officers been instructed to try to introduce themselves to everyone
within the beat?

Yes

No
31. Has top command determined and provided the resources required to implement
community policing?
Front-line supervisors
Line officers
Chief Mike Jez
66
51. Are community officers given the time, opportunity, and instruction to apply
problem-solving techniques to address community problems, including crime, fear
of crime, drugs, and community disorder?

Yes

No
52. Are community officers selected for superiority in communications skills, as well as
for their empathy and sensitivity to ethnic, racial, sexual, religious, and cultural
differences?

Yes

No
53. Are community officers evaluated on parameters that reflect qualitative as well as
quantitative measures appropriate for assessing community policing?

Yes

No
54. Do community officers have input into their performance evaluations?

Yes

No
55. Are community officers used unduly to fill in for shortages elsewhere in the
department?

Yes

No
56. Do community officers complain of being bogged down in red tape?

Yes

No
57. Do departmental policies allow line officers, including community officers, to talk
with media about their initiatives and activities?

Yes

No
58. Do officers have backing from their supervisors for making well-intentioned
mistakes?

Yes

No
59. Is duty as a community officer meted out as punishment?

Yes

No
60. Does duty as a community officer enhance promotability?

Yes

No
61. Do community officers have authority to initiate projects on their own?

Yes

No
62. Do community officers have the support of each of the following groups: top
command, middle management, motor patrol and other units, sworn and nonsworn
personnel, the police union or association, local politicians, and the community?

Yes

No
63. Have community officers actively enlisted the support, participation, or cooperation
of the media, citizens, community leaders and groups, other government agencies
and officials, nonprofit agencies (such as the Salvation Army, Boy Scouts, etc.), the
private sector, or private security companies?

Yes

No
64. Do community officers initiate proactive short- and long-term efforts to reduce
crime, drugs, fear of crime, and social and physical disorder, including
neighborhood decay?

Yes

No
65. Do officers tailor their response to local priorities, needs, and resources of the
community?

Yes

No
66. Are “average” citizens allowed input into the process of setting priorities?

Yes

No
67. Do community officers take into account the capacity of the courts and corrections
agencies in developing strategies to reduce problems such as street-level drug
dealing?

Yes

No
Problem solving and quality of life
Chief Mike Jez
67
68. Do community officers balance the efforts of the narcotics unit to target the supply
of drugs with initiatives aimed at reducing demand?

Yes

No
69. Do community officers work with landlords on efforts to screen tenants as a means
of eliminating dope houses?

Yes

No
70. Do community officers work with code enforcement to close dope houses?

Yes

No
71. Do community officers work with drug education or treatment specialists?

Yes

No
72. Do community officers target “at-risk” populations for special attention?

Yes

No
73. Do community officers help develop positive activities for youth as an alternative to
misbehavior?

Yes

No
74. Do community officers interact with youth in ways designed to promote selfesteem?

Yes

No
75. Do community officers support families in efforts to encourage youth to live within
the law?

Yes

No
76. Do community officers take petty crime seriously?

Yes

No
77. Do community officers promote informal conflict resolution among residents?

Yes

No
78. Do community officers address the needs and problems of special groups, including
women, the elderly, substance abusers, the homeless, youth gangs, etc.?

Yes

No
79. Do community officers work with the community on prioritizing and addressing
problems of social disorder, such as panhandling, gambling, prostitution, etc.?

Yes

No
80. Do community officers work with the community on prioritizing and addressing
problems with physical disorder and neighborhood decay, such as graffiti,
abandoned cars and buildings, potholes, trash in yards, uncollected garbage, etc.?

Yes

No
81. Do community officers work with code enforcement and landlords to upgrade
properties while maintaining affordable rents?

Yes

No
82. Do community officers delegate to fellow officers, social service providers, citizen
volunteers, etc., as appropriate?

Yes

No
83. Are community officers trained in and evaluated on building rapport with members
of the community in ways that promote mutual respect?

Yes

No
84. Has the department taken specific steps to stress respect for individual civil rights?

Yes

No
85. Are there safeguards in place to ensure that sworn personnel do not harass or abuse
citizens?

Yes

No
86. Have steps been taken to ensure that civilian personnel express the community
policing philosophy through courteous interactions with citizens?

Yes

No
Ethical and legal concerns
Chief Mike Jez
68
87. Do community officers take steps to restrain vigilantism within their beats?

Yes

No
88. Do community officers know and follow the legal and ethical constraints on their
behavior?

Yes

No
89. Does training and supervision reinforce the importance of ensuring that community
officers do not initiate efforts that favor one group over another?

Yes

No
90. Do all officers express respect for racial, ethnic, religious, cultural, and sexual
differences?

Yes

No
91. Are measures taken to ensure that community officers do not function as the “good
cops” while other sworn and nonsworn personnel conduct “business as usual”?

Yes

No
92. Are community officers free from political pressure?

Yes

No
93. Are measures taken to avoid corruption and the perception of corruption among
community officers?

Yes

No
Review your responses to the above questions. In which of the five areas identified do the strengths of
your program lie? Where are your weaknesses? How might you address these weaknesses?
Chief Mike Jez
69