Cisco innovation Tour 2010
Collaborer pour
Accélerer :
Introduction aux solutions
de Collaboration Cisco
David Baudrez
Vertical Sales Manager
Cisco - Africa Levant
Presentation_ID
© 2009 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
1
Deux changements fondamentaux nécessitent
une redéfinition de l’environnement et des outils
de travail
The Way People Work Is Changing
Infrastructure is More Mobile
Work Done in the Office Is Increasingly
Collaborative
You no longer need to be in one place
to be productive
WORK STYLES
Group Work
Working Alone
100%
80%
Percentage of
Individual’s
Work Product
That Will
Depend on
Group Input
60%
40%
•Web-based applications
•Wireless Network
•Internet Based Telephony and Video
•Collaboration Software
•VPN and Network Security
20%
0
•Lap-tops & other mobile devices
1985 1990 1995 2000 2005 2010
Source: Gartner
Dataquest, 2005
Presentation_ID
© 2009 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
2
The
TheUnified
New Workspace
Workspace
Devices
Presentation_ID
© 2009 Cisco Systems, Inc. All rights reserved.
Networks
Cisco Confidential
Operating
Systems
Business
Applications
3
Changer la façon de travailler
Collaborative Tools
Voice, Video
Many
Social Networking
Discussion Forums
Wikis
Video on
Demand
Unified
Communications
Blogs
Email
Contact
Center
Conferencing
IM
One
Number of Stakeholders
Text
TelePresence
Documents
Vmail
“Raising the productivity of employees whose jobs can't be automated
is the next great performance challenge—and the stakes are high.”
McKinsey & Company, The 21st Century Organization
Presentation_ID
© 2009 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
4
La Collaboration…
Un équilibre entre Processus, Culture et Technologies

At Cisco, we pioneer
collaboration
to change the way we work

We use these technologies
ourselves; we are our own
laboratory

From command and control to
collaboration and teamwork
Process
Technology
Presentation_ID
© 2009 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
Culture
5
Poser les fondations, établir une architecture
Collaboration Aujourd’hui et dans le futur
Communication
and Collaboration
Applications
Collaboration
Services
Infrastructure
This core is then leveraged by any combination of end-user
clients, devices or custom applications from Cisco or 3rd parties
Presentation_ID
© 2009 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
6
Portefeuille d’outils de Collaboration Cisco
Business Video
Mobile Collaboration
Workgroups/Communities
Conferencing
Messaging
Customer Collaboration
IP Communications
Presentation_ID
© 2009 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
7
IP Communications Adoption
Etablir une feuille de route
1
Convergence
des Médias
OPEX CAPEX
Reduction
Begins with
Your IP
Network
2
© 2009 Cisco Systems, Inc. All rights reserved.
New
Capabilities
Network
Simplification
And Delivers
Integrated security
and Applications
Through a New
Experience
Virtualization
Applications
Movement
Presentation_ID
Convergence
des services
3
Expériences de
Collaboration
Cisco Confidential
8
IP Communications
© 2009 Cisco Systems, Inc. All rights reserved.
9
Les communications Unifiées de Cisco
Endpoints
Cisco Unified IP
Phones
Wireless
IP Phones
Unified IP
Phone 7985
Unified Personal
Communicator
IP
Communicator
Dual Mode
Phones
Applications
Cisco Unity
Connection
Messaging
Unified
MeetingPlace
Conferencing
Unified
Customer
Contact
Unified Video
Advantage
Unified
Workspace
Licensing
Unified CRM
Connectors
Mobile
Communicator
Services
Smart Business
Communications Sys
Communications
Manager Express
Infrastructure
Communications
Manager Bus Edition
V
Routing
Presentation_ID
Cisco Unified
Presence
© 2009 Cisco Systems, Inc. All rights reserved.
Switching
Cisco Confidential
Voice
Gateway
Communications
Manager
CUBE
Messaging
Gateway
QoS
Security
Session Border
Control
10
Un portefeuille de téléphones vraiment étendu
IP Phone 9900 and 8900
Series
 Advanced Media Portfolios
 Widest array of applications
 Accessories enrich interaction & applications
 Earth-friendly innovation
7900 Series
 Advanced business communications
 Rich suite of services
 Wide array of applications
6900 Series
 Cost effective business-grade voice services
 Basic endpoint applications
 Earth-friendly innovation
Presentation_ID
© 2009 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
11
Cisco Unified IP Phone 8900 and 9900 Series
Superior Multimedia Experience
Presentation_ID
© 2009 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
12
Cisco Unified IP Phone 7900 Series Portfolio
Advanced Business Endpoints
Executive
Video
Cisco Unified IP Phone
7975G
Cisco Unified IP Phone
7985G
Cisco Unified Video
Advantage
Manager
Cisco Unified
Personal Communicator
Cisco Unified IP Phone
7962G/7965G
Mobility
Business
Cisco Unified IP Phone
7942G / 7945G
Cisco IP Communicator
Cisco Unified
Personal Communicator
Multibutton
Cisco Unified Wireless IP
Phone 7921G/ 7925G/7925G-EX
Cisco Unified IP Phone
7931G
Accessories
Basic
Conference stations
Expansion Module 7915/7916
Cisco Unified IP Phone
7906G / 7911G
Presentation_ID
© 2009 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
13
Implémentation de la Communication Unifiée
Remote Site 1
Headquarters
SRST-Enabled
Voice Gateway
PSTN
Application
Server
(Optional)
Cisco Unified
CMBE
IPWAN
Remote Site 2
SRST-Enabled
Voice Gateway
SRST-Enabled
Voice Gateway
 Simple Centralized deployment and provisioning
 Survivability at the central and remote sites
 Adjunct application servers for Contact center, Presence and other collaboration applications
Presentation_ID
© 2009 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
14
Améliorer l’expérience
de communication
grâce aux applications
Presentation_ID
© 2009 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
15
Cisco Unified Personal Communicator
o Click-to-Call
oUse the fully integrated softphone or your Cisco Unified IP
Phone
oShared line, same number and dial plan
oPlayback voice messages
o Integrated keypad dialer
o Ad hoc conferencing
oVoice, video and Web conferencing
o Media Escalation
oAdd video telephony or share documents during active
conversations
o Pop-up notifications
o CLID/Name, call type, call options
Presentation_ID
© 2009 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
16
Unified Contact Center Express
Cost Effective, Integrated, Flexible Solution
o Virtual deployments for flexible, low cost utilization of
resources
o Powerful skills and competency based routing for
decreased operational costs and increased customer
satisfaction
o Flexible call treatment and sophisticated self-service
solutions with ASR/TTS and support for real-time
notification (email, paging and fax) services
o Low cost integration for thick and thin CRM application
clients
o Flexible customer contact interaction channels
including inbound voice, email, and chat
o Comprehensive reporting, quality management and
workforce optimization tools
Presentation_ID
© 2009 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
17
Cisco Unified MeetingPlace Express
Voice and Web Conferencing Solution
o Deploy conferencing with Cisco Unified
Communications Manager for cost savings
and productivity
o Simple, powerful functionality
oExtensive voice conferencing capabilities
oControl meetings and share content from web
oSimple setup and attend from web and phone
o Simple to deploy and manage
oSoftware solution on single MCS server
o IP voice—H.323 and SIP
o120 concurrent users
Presentation_ID
© 2009 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
18
Communications
Unifiées Cisco
Intégration
d’applications tierce
Presentation_ID
© 2009 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
19
Environnement Applicatif et SDK
Extending the Value of Unified Communication
Using Partner Applications
Emergency Alert
Real Estate
Advertising
Time Clock
Menu
Attendance
Broadcast
Retail
ER Stats
Presentation_ID
© 2009 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
20
Cisco Unified CallConnector pour le CRM
Microsoft Dynamics
o Integrates with Microsoft CRM for an easy-to-use, more complete CRM solution
o Microsoft client uses familiar Microsoft Outlook or Internet Explorer for managing tasks and
contacts
o Automatic detection and screen-pop searches of the CRM database for both incoming and
outgoing phone calls
o Automatic creation of phone call activity records for incoming and outgoing calls with call
duration tracking
o Click to dial
o No additional hardware needed
Presentation_ID
© 2009 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
21
Services de Click-to pour Microsoft Office
Communicator et IBM Sametime
IBM Sametime
Microsoft Communicator
Click-to-Call
Click-to-Conference
Lower Administration
Increased Productivity
Increasing Over Time
Presentation_ID
© 2009 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
22
Conferencing, mobilité,
groupware et solutions
de Video pour
entreprises
© 2009 Cisco Systems, Inc. All rights reserved.
23
Cisco Conferencing Solution
Meeting
Center
Training
Center
Event
Center
Support
Center
Audio Conferencing
Video Conferencing
Cisco WebEx Collaboration Cloud
Presentation_ID
© 2009 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
Enterprise Network
24
Intégration avec BlackBerry, Iphone, Nokia et
d’autres PDAs/ Cellulaires
Presentation_ID
© 2009 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
25
WebEx Connect Suite
Presence
Instant Messaging
Shared Workspaces
Voice
Video
Web Meetings
Business
Value
Presentation_ID
 Richer, more effective internal and external collaboration via flexible
unified client
 Easier application integration and ability to deliver new services enabled
by open development platform
© 2009 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
26
Video Surveillance
Digital Media System
Video Conferencing
Expert on Demand
Cisco TelePresence Endpoints
Cisco Enterprise Video Solutions
Presentation_ID
© 2009 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
27
Cisco Video Conferencing & TelePresence
Business
Value
Presentation_ID
 Greater customer intimacy and higher quality decisions
 Reduced travel leading to cost savings and “green” benefits
 Increased employee productivity and work-life flexibility
© 2009 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
28
Justification financière
d’une migration vers les
Communications
Unifiées
© 2009 Cisco Systems, Inc. All rights reserved.
29
Vers un Retour de l’investissement accéléré
grâce aux communications unifiées Cisco
Cost Savings Analysis Scope
Old Math
(1990s)
Expansion
(2000s)
New Math
UC TCO
(2008 on)
 Equipment
 Teleworker
 Mobility
 Installation
 Conferencing
 Maintenance
 Connectivity
 Real estate
(swing-space)
 Management
 Calling card
 IT Staff
 Facilities
 Support
 Travel
avoidance
 Contact center
 Branch space
 Toll bypass
 Self services
IP Convergence/VoIP
Unified Communications
Source: Cisco Customer Business Transformation, VTG
Presentation_ID
© 2009 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
30
Réduction potentielle
Category based on Benchmarks
Spend category
Benchmark
savings %
Trunking/Local
10%-15%
Long Distance
20%-35%
International Long Distance
50-75%
Mobility
10-15%
Conferencing
30-60%
MACs
60-75%
Support
30%-40%
Equipment and Facilities
100%*
*Assumes pure IPT deployment where spending on upgrades, break-fix on legacy infrastructure is eliminated
Presentation_ID
© 2009 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
With SIP trunking,
trunking savings
can increase by
additional 10-25%
31
La Communication Unifiée génère de
25-30% de réduction du TCO
Illustrative Numbers (~500 positions)
5 Year TCO
$ Thousands
-$15
$500
-$25
$50
-$40
-$25
-$20
TDM
Cost
“As Is”
Equipment
&
Installation
Cost
Staff
Savings
Teleworker
Savings
Conference
& Toll
Bypass
Savings
Connectivity
Savings
Facilities
&
Maint.
Savings
-$20
MACs
Savings
$405
Post-IPC
Deployment
Cost
“We will drive a 25-30% savings in voice expense by moving to IPC”
• Fred Spulecki, Director IBM/ Cisco IPC Initiative
Presentation_ID
© 2009 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
32
Les Communications Unifiées impactent
dramatiquement l’efficacité opérationnelle
Percent of Companies
Realizing Benefit
Average Time Saved
Easier Moves,
Adds, or Changes
56%
1.6 Hours/Move
Improved Mobile
Employee Productivity
48%
4.3 Hours/Week/Mobile
Employee
Improved Remote Office
Employee Productivity
46%
4.0 Hours/Week/Remote
Office Employee
Better Reachability for
All Employees
46%
3.9 Hours/Week/
Employee
Improved Headquarters
Employee Productivity
45%
3.9 Hours/Week/
Employee
Source: Sage Research Study, 2007
Presentation_ID
© 2009 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
33
Allez de l’avant…
Embrassez les gains de productivité généré par
un environnement collaboratif! Started
Replace an
Aging TDM PBX
Virtualize
Customer
Support
Improve
Interactions
with Suppliers
Reduce Travel
Expenses
Shift to Cloud
Efficiencies
Applications
Applications
IP
Communications
Customer
Care
Telepresence
Conferencing
Messaging
Enterprise
Social Software
Infrastructure
Infrastructure
Start at Any Point, Go at Any Pace,
Based on Business Priorities
Directory
Document
Management
Search
Workflow
Portals
Policy
Presentation_ID
© 2009 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
Increase
Sales
Productivity
34
Cisco Innovation Tour
2010
Casablanca
Dakar
Douala
Cape Town
Durban
Johannesburg
Lagos
Abuja
Accra
Kampala
Tripoli (Ly)
Tunis
Alger
Addis Abeba
Beirut
Tripoli (L)
Presentation_ID
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35
Presentation_ID
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36