Mission Statement
Gain, Retain, Serve
Gain
To Gain new customers in each of our communities.
To Gain new employees to join our company team.
Retain
To Retain our customers by meeting their needs, expectations and preferences .
To Retain employees who are committed to customer service.
Serve
To Serve customers by providing the highest quality and greatest value service.
To Serve our customers, our company, and our communities.

Introduction (1 minute)
The objectives for this training are to thoroughly review the policies that guide our operations, the administrative procedures that are important to an effective working arrangement within each office, and the benefits that are available to our employees. These topics have been introduced in prior discussions, however, now that we have a few weeks experience we want these discussions to be more meaningful.

Company Policies (1 minute)
The Company Policies are contained in a separately provided Employee
Policy Manual. We will discuss here a summarized version and encourage you to review your Policy Manual in detail at your convenience
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Chapter 1 Mission Statement, Vision Statement, and Operational Core
Values (5 minutes)
Our Mission Statement identifies our purpose for being here.
Our Vision Statement identifies how we will extend this purpose to our customers and employees.
Our Operational Core Values identifies how we conduct ourselves and our business transactions.

Chapter 2 Employment Philosophy (5 minutes)
Our company is more than just a place to work. It is where we invest a good deal of our life and energy, a place where we work with others to realize shared goals, and a place which is the source of our livelihood. We have great mutual respect for each other and are prepared to support each member of our Team through the celebrations as well as the challenges we each may face. It is therefore important for each person to have an understanding of the environment in which we work as well as the expectations of what it means to be a member of our company team.

Chapter 3 Recruitment and Selection Process(5 minutes)
We consider our employees, their talents, their time and commitment our most valuable asset. This section of the Policy Manual describes the process for recruiting and selecting competent, conscientious, and qualified employees who are committed to Customer Service.

Chapter 4 Company Benefits (30 minutes)
The benefits available to our employees are listed on the attached page and separated into those benefits available to (1) All Employees, and
(2) Five Day Employees. This is a “live list” as it is continuously being reviewed and updated as appropriate. We will take a few minutes to review the lists and discuss any questions you may have.
This chapter discusses the criteria for each benefit that involves our payroll, and specifies the basis on which they will be paid.

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Benefits Available to all Employees
Convenient working hours
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Weekly payroll by Direct Deposit
Resolution of payroll issues within same payroll cycle
Paid Training Program
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Background Reports provided for all employees.
Drug and Alcohol Abuse Free working environment
Fee Free Checking and Savings Account with an ATM Card from National City Bank.
Personal Allowance for cell phone usage
Uniforms available and provided
Cleaning Products and Equipment available and provided
Personal Development Program for all employees
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Personal Assessment of Performance on Periodic Basis
Promotion Opportunities based on Performance
Employee Recognition Program for continuous service.
Employee Recognition Awards for Achievement Levels.
Participation in Community Service Projects
Supportive and Cooperative working arrangement with Team Members
Pleasant Office environment to start and end each workday
Mileage reimbursement for miles driven
Performance payroll structure
Individual Weekly Wage Target based on Performance
Payroll taxes withheld and filed for each employee
Worker’s Compensation, General Liability, and Bonding Insurance provided
Open door Policy for conflict resolution
Individual Training Program to improve job skills
Confidential consultations for resolution of personal financial issues

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Benefits Available to Five Day Employees
Six Paid Holidays
Paid Vacation Plan
Medical Plan for employees
Dental Plan for employees
AFLAC Insurance Plan for employees
Profit Sharing Plan for employees

Chapter 5 Operational Policies (10 minutes)
A primary element of our Operational Core Values is the development of each person to achieve their potential within our company. We will coordinate with each person a Personal Development Plan. Our customary practice is to fill each position vacancy with existing, qualified, interested, and available employees. This chapter discusses the policies and procedures affecting employment status.

Chapter 6 Workplace Safety(5 minutes)
One of our Operational Core Values is to provide a rewarding and challenging working environment for our employees. Each employee has a vested interest in making our work environment a safe place as well as meaningful, challenging, and rewarding. Our Workplace Safety Program is designed to provide a safe and healthy environment for our employees, customers, and visitors.
This chapter discusses the workplace safety rules and policies that will be enforced.

Chapter 7 minutes)
Employee Discipline and Termination (5
One of our Operational Core Values is to provide a meaningful and rewarding employment opportunity for our employees. This objective is possible as long as we are each accountable for our actions. This section discusses the consequences of not complying with the rules discussed in this manual.
Our employees are expected to maintain certain standards of work performance and personal conduct. When these standards are not achieved, disciplinary action is needed. Our procedure is to apply a progressive disciplinary concept to provide the opportunity to improve the performance to acceptable levels.
This concept does not obligate the company to a single disciplinary process or a mandatory series of disciplinary steps. It is intended to provide the opportunity for an employee to maintain their employment status. The company management will evaluate each situation individually in order to determine the best course of action.

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Employee Procedures (10 minutes)
The Administrative Procedures that are established specifically for employee life at the office are categorized as “Employee Procedures”. We want to discuss those procedures that are important to establishing an effective team work atmosphere, establishing effective relationships within the office, and informing new employees on the best way to begin their work life with our company. These procedures include:
Achievement Awards
Service Awards
Minimum Pay Calculation Report
Payroll Correction Procedure
 Personal Development Plan
 Vacation and Absence Procedure
This list is a “live list” and may be revised periodically.

Employee Behavior Characteristics (10 Minutes)
Dependability and Predictability
One of the most important behavior characteristics is dependable attendance and a strong work ethic. We make commitments to our customers and can fulfill those commitments only if all employees arrive as expected.
Driver Availability
One of the conditions for employment is to have a vehicle available during the normal working hours. The decision for being a driver or a passenger is made by the Team just prior to departing the office. Variation from this policy must be specifically approved by the Company Management.
Team Work
One of our objectives is to have a company couture where we have effective working relationships with each person within the company team. We assign a
Team Captain to each customer but do not operate with fixed team assignments, therefore we rotate the Team Mate on a regular basis. This practice has many advantages including personal development.

Team Kit Movement
As discussed during the initial New Employee Training, the responsibility for moving the Team Kit throughout the day belongs to both Team Members. This responsibility extends to cleaning and refilling the Kit at the end of the day. The day is not complete until all actions for cleaning and maintenance have been accomplished.
Requests for Absence
All Requests for Absence must be submitted in writing as specified in the Policy
Manual. The forms are available in each office. This policy applies to any delayed start for the morning or easy departure for the afternoon. In other words, any exception to the
Monday to Friday, 8:00 AM to 5:00 PM must be submitted in writing.
Expected Arrival Time to Office
The office operating hours are Monday to Friday, 8:00 AM to 5:00 PM. Employees are expected to arrive by 8:15 AM and be prepared to start the daily schedule at 8:30 AM.
Employees must call the office if traffic or other delays will prevent arrival by 8:30 AM.
Emergency Calls to Office
As outlined in the Policy Manual, two calls as expected for a personal emergency. The first at the time of the emergency to be removed from the Daily Schedule, and a second during the day as more information is available to discuss the duration of the emergency.

Summary (5 Minutes)
This training has been conducted to review our policies, procedures, and benefits that are important to life within our company. Do you have any questions?
Please feel free to discuss any topic with any member of our Management Team at any time.