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522 Syllabus
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Public Administration 522
Ethics and Accountability
ETHICS AND COMPLIANCE IN PUBLIC SECTOR ORGANIZATIONS:
A QUALITY MANAGEMENT APPROACH
Fall 2014
Tuesday, 6-9 PM
Room 315 BSB
Professor George Beam
Room 136, CUPPA Hall
Phone: 312.413.2288
E-mail: gbeam@uic.edu
Website: www.george-beam.com
*****
Office hours: email me and we’ll arrange a mutually convenient time.
Course learning objectives: At the end of the semester, students should understand and be able to
assess the main topics in public administration theory as well as understand how public
administration theory applies to the practice of management in public sector organizations.
Academic integrity statement:
Academic dishonesty is an offense against the University and I am obligated to report any
incident to the Associate Dean for Academic Affairs. Academic dishonesty includes (but is not
limited to): cheating or assisting someone else in academic dishonesty, plagiarism, unauthorized
possession of class materials (e.g., tests, reserve materials), and unauthorized changing of one's
grade. Students are encouraged to consult their instructor on rules for proper citation, or website
sources such as http://www.library.illinois.edu/ugl/howdoi/citations.html .
Two excellent sources which define plagiarism and how to avoid it may be found at:
http://www.indiana.edu/~wts/pamphlets/plagiarism.shtml and
http://owl.english.purdue.edu/owl/resource/589/01/.
Students are also strongly encouraged to review UIC's Guidelines on Academic Integrity at
http://www.uic.edu/depts/dos/studentconduct.html and the School of Public Health's Student
Honor Code at http://publichealth.uic.edu/media/uicedu/sph/studenthandbooks/20132014/SPH,Academic,Policies,and,Procedures,Handbook,2013-2014.pdf
Special accommodation:
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If you require special accommodation because of a disability you must register with the UIC
Disability Resource Center, and notify me of the required accommodation at the beginning of the
semester. (see: http://www.uic.edu/depts/oaa/disability_resources/index.html.) If you have
emergency medical information to share with me, or if you need special arrangements in case the
building must be evacuated, please inform me immediately. Please see me privately after class,
at my office, or email me.
*****
We begin with a discussion of ethics; one of the central issues or topics in philosophy.
Ethics is a rational or philosophical effort to answer the question: What is good?
Next, we examine the traditional approach to ethics and compliance. Here, public
administrators rely on what I call, “add-ons”; such as ethics boards, ethics codes, and education
and training programs. Organizational processes and structures remain essentially unchanged.
The quality management approach retains these add-ons, but with the recognition that
although ethics boards and the like are necessary, they’re insufficient for optimizing ethical and
compliance behaviors. To accomplish the latter, the quality management approach establishes,
monitors, and continuously modifies processes (e.g., procurement processes) and structures (e.g.,
teams and networks) so that personnel are induced and reinforced to behave in compliance with
social and organizational norms and procedures, as well as constitutional and legal statutes.
Assigned Readings:
Daniels, Aubrey, C. Bringing Out the Best in People: How to Apply the Astonishing
Power of Positive Reinforcement. New York: McGraw-Hill, 2005.
Deigh, John. An Introduction to Ethics. New York: Cambridge University Press, 2010.
Kidwell, Ronald, Jr., and Martin, Christopher, eds. Managing Organizational Deviance.
Thousand Oaks, Calif.: Sage, 2005.
Written Assignments:
1. Essay, Main Points, and Presentation: Write an Essay (about 5 pages or longer) on the
Excerpt you are assigned on the Excerpt Assignment Sheet. In your Essay (1)
summarize the Excerpt and (2) assess the author’s ideas. Also, on a separate 1 page,
describe the author’s Main Points. Make a sufficient number of copies of the 1 page Main
Points for your classmates. Hand in your Essay and one copy of your 1 page Main Points
to me on the designated date. After you hand in your Essay and 1 page Main Points, be
prepared, when called upon, to distribute your 1 page Main Points to your classmates,
summarize, in about 5 minutes, the Main Points and your assessment before the class,
and respond to questions and comments. 20% of course grade (Essay: 10; Main Points
and Presentation: 10).
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2. Ethics and Compliance Journal: Write a journal that (1) identifies and briefly
describes workplace/organizational processes and equipment (e.g., electronic card
swipes) that foster compliance with workplace/organizational norms/rules/values and (2)
explains how the processes and/or equipment foster compliance with
workplace/organizational norms/rules/values. Make 2 entries in your journal each week,
beginning Sept. 3 through Nov. 28. On the date indicated in the syllabus, present a brief
summary of your partial journal to the class (about 5 minutes), and be prepared to
respond to questions and comments. Hand in a hard copy of your journal to me Dec. 2.
20% of course grade (5 points for presentation, 15 points for journal).
3. Ethics and Compliance Paper: Write a paper (about 10 pages or more) describing how
to improve compliance with workplace/organizational norms/rules/values by improving
workplace/organizational processes and equipment. Base your paper on your journal,
material covered in this course, and at least 2 other sources. Put a hard copy of your
paper in my CUPPA Hall mailbox by Dec. 9, 5:00 PM. 20% of course grade.
4. Final Exam: Take home, distributed Dec. 2. Put a hard copy of your exam in my
CUPPA Hall mailbox by Dec. 9, 5:00 PM. 40% of course grade.
Assignments for Ph.D. Students
1. Same as no. 1 above. 25% of course grade.
2. Write a paper (about 15-20 pages or more) on a topic relevant to this course and to
your program of study and research interests. Also, see the PA 522 Reading List for
addition sources. If you wish, consult with me for additional details and guidance. 75%
of course grade.
Format of Class Meetings/Discussions
In each class session we’ll discuss the topics listed and relevant Cases from Kidwell and
Martin, eds., Managing Organizational Deviance. Also, when designated, Main Points
and assessments and Ethics and Compliance Journals will be presented and discussed.
Submit hard copies of your work rather than files attached to emails. Thanks.
Blackboard: The syllabus is on Blackboard. Check Blackboard every day or so for updates,
classroom changes, class rescheduling, and so on.
The order of lectures/discussions follows:
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INTRODUCTION TO THE COURSE
Aug. 26
Overview of the Course
System analysis
Behaviorism
Definitions of Ethics and Compliance
Examples of Different Philosophies of Ethics
Relationship between Ethics and Law
PART 1
PHILOSOPHIES OF ETHICS
Sept. 2
Sept. 2: Hand in Sept. 2 Essays and Main Points
“Ethics is one of the main branches of philosophy”. Deigh, An Introduction to Ethics, p. 1
Deigh, An Introduction to Ethics, pp. xi, 1-24
Egoism
Deigh, An Introduction to Ethics, pp. 25-55
Eudaimonism
Deigh, An Introduction to Ethics, pp. 56-92
Utilitarianism
Deigh, An Introduction to Ethics, pp. 93-122
Presentation and Discussion of Main Points and Assessment
Sept. 9
Sept. 9: Hand in Sept. 9 Essays and Main Points
The Moral Law
Deigh, An Introduction to Ethics, pp.123-56
The Ethics of Self-Determination
Deigh, An Introduction to Ethics, pp. 157-95
Practical Reason
Deigh, An Introduction to Ethics, pp. 196-232
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Presentation and Discussion of Main Points and Assessment
PART 2
TRADITIONAL MANAGEMENT
AND
THE TRADITIONAL APPROACH TO ETHICS AND COMPLIANCE
Sept. 16, 23
Sept. 16: Hand in Sept. 16 Essays and Main Points
Sept. 16
Presentation of (partial) Ethics and Compliance Journal
Anthony Galicia: Presentation____
Dawn Garrett: Presentation____
Sept. 23
Presentation of (partial) Ethics and Compliance Journal
Kamil Czarnowski: Presentation____
Demetra Georgopoulos: Presentation______
Traditional Management
Daniels, Bringing Out the Best in People, pp. 3-22
Traditional Approach to Ethics and Compliance
Ethics Boards, Codes, and Training
Inspector General
Whistle Blowing
Deviant Behavior in Organizations
Kidwell and Martin, eds., Managing Organizational Deviance, pp. ix-xv; 1-37
Discussion of Case 1.1, Columbia/HCA Health Care
Discussion of Case 1.2, The Undercover Operator
Presentation and Discussion of Main Points and Assessment
PART 3
QUALITY MANAGEMENT, ETHICS, AND COMPLIANCE
5
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Sept. 30, Oct. 7, 14, 21, 28
Sept. 30: Hand in Sept. 30 Essays and Main Points
Sept. 30:
Presentation of (partial) Ethics and Compliance Journal
TaShona Griffin: Presentation____
Steven Hong: Presentation_____
Oct. 7
Presentation of (partial) Ethics and Compliance Journal
Jason Huertas: Presentation____
Ore Maculay: Presentation_____
Oct. 14
Presentation of (partial) Ethics and Compliance Journal
Martin Manov: Presentation____
Nicholas Mavraganis: Presentation_____
Oct. 21
Presentation of (partial) Ethics and Compliance Journal
Heather McFarland: Presentation____
Matthew Montez: Presentation_____
Oct. 28
Presentation of (partial) Ethics and Compliance Journal
Miguel Mosqueda: Presentation____
Edgar Munoz: Presentation_____
Major Characteristics of Quality Management
Daniels, Bringing Out the Best in People, pp. 127-49
Quality Management, Behaviorism, Positive Reinforcement, and Negative Reinforcement
Daniels, Bringing Out the Best in People, pp. 25-78
Explanation of Deviant Behavior in Organizations
Kidwell and Martin, eds., Managing Organizational Deviance, pp. 39-68
Discussion of Case 2, Sears Automotive
Presentation and Discussion of Main Points and Assessment
Nov. 4
Nov. 4: Hand in Nov. 4 Essays and Main Points
Nov. 4
Presentation of (partial) Ethics and Compliance Journal
Tonia Nikopoulos: Presentation_____
William Patterson: Presentation_____
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Role of Top Management in Behavior Modification
Daniels, Bringing Out the Best in People, pp. 81-90; 179-91
Kidwell and Martin, eds., Managing Organizational Deviance, pp. 69-96
Measuring Behavior and Feedback
Daniels, Bringing Out the Best in People, pp. 91-100; 101-107
Behavioral Model for Advancing Ethical and Compliance Behavior
Daniels, Bringing Out the Best in People, pp. 108-115
Badmouthing and Withholding Effort
Kidwell and Martin, eds., Managing Organizational Deviance, pp.97-112; 11329
Discussion of Case 3, Bernard Ebbers: Innovative Leader or Reckless Rick Taker
Discussion of Case 4, Web Revenge on HealthSouth Corporation
Discussion of Case 5, The Low-Quality Loafers
Presentation and Discussion of Main Points and Assessment
Nov. 11
Nov. 11: Hand in Nov. 11 Essays and Main Points
Nov. 11
Presentation of (partial) Ethics and Compliance Journal
Catrina Patton: Presentation_____
Jose Ponce: Presentation_____
Goal Setting to Shape Behavior
Daniels, Bringing Out the Best in People, pp. 119-26
Managing Noncompliance in Organizations
Kidwell and Martin, eds., Managing Organizational Deviance, pp. 131-55
Lying in Organizations
Kidwell and Martin, eds., Managing Organizational Deviance, pp. 157-81
Discussion of Case 6, Noncompliance at Dow Chemical
Discussion of Case 7.1, George O’Leary’s Resume
Discussion of Case 7.2, Janet Cooke and the Washington Post
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Presentation and Discussion of Main Points and Assessment
Nov. 18
Nov. 18: Hand in Nov. 18 Essays and Main Points
Nov. 18
Presentation of (partial) Ethics and Compliance Journal
Erica Stewart: Presentation_____
Sarah Taylor: Presentation_____
Recognition, Rewards, Reinforcement and Behavior Modification
Daniels, Bringing Out the Best in People, pp. 150-64
Compensation, Performance Appraisal, and Behavior Modification
Daniels, Bringing Out the Best in People, pp. 165-76
Managing Aggression in Organizations
Kidwell and Martin, eds., Managing Organizational Deviance, pp. 237-59
Discussion of Case 10, Disney or Bust
Presentation and Discussion of Main Points and Assessment
Nov. 25
Nov. 25: Hand in Nov. 25 Essays and Main Points
Nov. 25
Presentation of (partial) Ethics and Compliance Journal
Rachel Wagner: Presentation_____
Erin Wheet: Presentation_____
Education, Learning, Creativity, and Behavior Modification
Daniels, Bringing Out the Best in People, pp. 192-214
Managing Bullying in Organizations
Kidwell and Martin, eds., Managing Organizational Deviance, pp. 183-209
Managing Addictive Behavior in Organizations
Kidwell and Martin, eds., Managing Organizational Deviance, pp. 265-79
Discussion of Case 8, Nurse Cassidy’s Dilemma
Discussion of Case 11, Gambling at Amyfixe: Reality and Fantasy
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Presentation and Discussion of Main Points and Assessment
Dec. 2
Dec. 2: Hand in Dec. 2 Essays and Main Points
Dec. 2: Hand in Ethics and Compliance Journal
Dec. 2
Presentation of (partial) Ethics and Compliance Journal
______________: Presentation_____
_______________: Presentation_____
Managing the Digital Generation and Celebrating Work
Daniels, Bringing Out the Best in People, pp. 215-33
Managing Theft in Organizations
Kidwell and Martin, eds., Managing Organizational Deviance, pp. 211-32
Organizational Deviance and Culture
Kidwell and Martin, eds., Managing Organizational Deviance, pp. 309-34
Discussion of Case 9, The Purloined Passwords
Discussion of Case 13, The Bob Smith Affair
Presentation and Discussion of Main Points and Assessment
Final Exam distributed—due Dec. 9, 5:00 PM in my CUPPA Hall mailbox
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