8/14/14, 11:37 AM 522 Syllabus 1 Public Administration 522 Ethics and Accountability ETHICS AND COMPLIANCE IN PUBLIC SECTOR ORGANIZATIONS: A QUALITY MANAGEMENT APPROACH Fall 2014 Tuesday, 6-9 PM Room 315 BSB Professor George Beam Room 136, CUPPA Hall Phone: 312.413.2288 E-mail: gbeam@uic.edu Website: www.george-beam.com ***** Office hours: email me and we’ll arrange a mutually convenient time. Course learning objectives: At the end of the semester, students should understand and be able to assess the main topics in public administration theory as well as understand how public administration theory applies to the practice of management in public sector organizations. Academic integrity statement: Academic dishonesty is an offense against the University and I am obligated to report any incident to the Associate Dean for Academic Affairs. Academic dishonesty includes (but is not limited to): cheating or assisting someone else in academic dishonesty, plagiarism, unauthorized possession of class materials (e.g., tests, reserve materials), and unauthorized changing of one's grade. Students are encouraged to consult their instructor on rules for proper citation, or website sources such as http://www.library.illinois.edu/ugl/howdoi/citations.html . Two excellent sources which define plagiarism and how to avoid it may be found at: http://www.indiana.edu/~wts/pamphlets/plagiarism.shtml and http://owl.english.purdue.edu/owl/resource/589/01/. Students are also strongly encouraged to review UIC's Guidelines on Academic Integrity at http://www.uic.edu/depts/dos/studentconduct.html and the School of Public Health's Student Honor Code at http://publichealth.uic.edu/media/uicedu/sph/studenthandbooks/20132014/SPH,Academic,Policies,and,Procedures,Handbook,2013-2014.pdf Special accommodation: 8/14/14, 11:37 AM 522 Syllabus 2 If you require special accommodation because of a disability you must register with the UIC Disability Resource Center, and notify me of the required accommodation at the beginning of the semester. (see: http://www.uic.edu/depts/oaa/disability_resources/index.html.) If you have emergency medical information to share with me, or if you need special arrangements in case the building must be evacuated, please inform me immediately. Please see me privately after class, at my office, or email me. ***** We begin with a discussion of ethics; one of the central issues or topics in philosophy. Ethics is a rational or philosophical effort to answer the question: What is good? Next, we examine the traditional approach to ethics and compliance. Here, public administrators rely on what I call, “add-ons”; such as ethics boards, ethics codes, and education and training programs. Organizational processes and structures remain essentially unchanged. The quality management approach retains these add-ons, but with the recognition that although ethics boards and the like are necessary, they’re insufficient for optimizing ethical and compliance behaviors. To accomplish the latter, the quality management approach establishes, monitors, and continuously modifies processes (e.g., procurement processes) and structures (e.g., teams and networks) so that personnel are induced and reinforced to behave in compliance with social and organizational norms and procedures, as well as constitutional and legal statutes. Assigned Readings: Daniels, Aubrey, C. Bringing Out the Best in People: How to Apply the Astonishing Power of Positive Reinforcement. New York: McGraw-Hill, 2005. Deigh, John. An Introduction to Ethics. New York: Cambridge University Press, 2010. Kidwell, Ronald, Jr., and Martin, Christopher, eds. Managing Organizational Deviance. Thousand Oaks, Calif.: Sage, 2005. Written Assignments: 1. Essay, Main Points, and Presentation: Write an Essay (about 5 pages or longer) on the Excerpt you are assigned on the Excerpt Assignment Sheet. In your Essay (1) summarize the Excerpt and (2) assess the author’s ideas. Also, on a separate 1 page, describe the author’s Main Points. Make a sufficient number of copies of the 1 page Main Points for your classmates. Hand in your Essay and one copy of your 1 page Main Points to me on the designated date. After you hand in your Essay and 1 page Main Points, be prepared, when called upon, to distribute your 1 page Main Points to your classmates, summarize, in about 5 minutes, the Main Points and your assessment before the class, and respond to questions and comments. 20% of course grade (Essay: 10; Main Points and Presentation: 10). 8/14/14, 11:37 AM 522 Syllabus 3 2. Ethics and Compliance Journal: Write a journal that (1) identifies and briefly describes workplace/organizational processes and equipment (e.g., electronic card swipes) that foster compliance with workplace/organizational norms/rules/values and (2) explains how the processes and/or equipment foster compliance with workplace/organizational norms/rules/values. Make 2 entries in your journal each week, beginning Sept. 3 through Nov. 28. On the date indicated in the syllabus, present a brief summary of your partial journal to the class (about 5 minutes), and be prepared to respond to questions and comments. Hand in a hard copy of your journal to me Dec. 2. 20% of course grade (5 points for presentation, 15 points for journal). 3. Ethics and Compliance Paper: Write a paper (about 10 pages or more) describing how to improve compliance with workplace/organizational norms/rules/values by improving workplace/organizational processes and equipment. Base your paper on your journal, material covered in this course, and at least 2 other sources. Put a hard copy of your paper in my CUPPA Hall mailbox by Dec. 9, 5:00 PM. 20% of course grade. 4. Final Exam: Take home, distributed Dec. 2. Put a hard copy of your exam in my CUPPA Hall mailbox by Dec. 9, 5:00 PM. 40% of course grade. Assignments for Ph.D. Students 1. Same as no. 1 above. 25% of course grade. 2. Write a paper (about 15-20 pages or more) on a topic relevant to this course and to your program of study and research interests. Also, see the PA 522 Reading List for addition sources. If you wish, consult with me for additional details and guidance. 75% of course grade. Format of Class Meetings/Discussions In each class session we’ll discuss the topics listed and relevant Cases from Kidwell and Martin, eds., Managing Organizational Deviance. Also, when designated, Main Points and assessments and Ethics and Compliance Journals will be presented and discussed. Submit hard copies of your work rather than files attached to emails. Thanks. Blackboard: The syllabus is on Blackboard. Check Blackboard every day or so for updates, classroom changes, class rescheduling, and so on. The order of lectures/discussions follows: 8/14/14, 11:37 AM 522 Syllabus 4 INTRODUCTION TO THE COURSE Aug. 26 Overview of the Course System analysis Behaviorism Definitions of Ethics and Compliance Examples of Different Philosophies of Ethics Relationship between Ethics and Law PART 1 PHILOSOPHIES OF ETHICS Sept. 2 Sept. 2: Hand in Sept. 2 Essays and Main Points “Ethics is one of the main branches of philosophy”. Deigh, An Introduction to Ethics, p. 1 Deigh, An Introduction to Ethics, pp. xi, 1-24 Egoism Deigh, An Introduction to Ethics, pp. 25-55 Eudaimonism Deigh, An Introduction to Ethics, pp. 56-92 Utilitarianism Deigh, An Introduction to Ethics, pp. 93-122 Presentation and Discussion of Main Points and Assessment Sept. 9 Sept. 9: Hand in Sept. 9 Essays and Main Points The Moral Law Deigh, An Introduction to Ethics, pp.123-56 The Ethics of Self-Determination Deigh, An Introduction to Ethics, pp. 157-95 Practical Reason Deigh, An Introduction to Ethics, pp. 196-232 8/14/14, 11:37 AM 522 Syllabus Presentation and Discussion of Main Points and Assessment PART 2 TRADITIONAL MANAGEMENT AND THE TRADITIONAL APPROACH TO ETHICS AND COMPLIANCE Sept. 16, 23 Sept. 16: Hand in Sept. 16 Essays and Main Points Sept. 16 Presentation of (partial) Ethics and Compliance Journal Anthony Galicia: Presentation____ Dawn Garrett: Presentation____ Sept. 23 Presentation of (partial) Ethics and Compliance Journal Kamil Czarnowski: Presentation____ Demetra Georgopoulos: Presentation______ Traditional Management Daniels, Bringing Out the Best in People, pp. 3-22 Traditional Approach to Ethics and Compliance Ethics Boards, Codes, and Training Inspector General Whistle Blowing Deviant Behavior in Organizations Kidwell and Martin, eds., Managing Organizational Deviance, pp. ix-xv; 1-37 Discussion of Case 1.1, Columbia/HCA Health Care Discussion of Case 1.2, The Undercover Operator Presentation and Discussion of Main Points and Assessment PART 3 QUALITY MANAGEMENT, ETHICS, AND COMPLIANCE 5 8/14/14, 11:37 AM 522 Syllabus 6 Sept. 30, Oct. 7, 14, 21, 28 Sept. 30: Hand in Sept. 30 Essays and Main Points Sept. 30: Presentation of (partial) Ethics and Compliance Journal TaShona Griffin: Presentation____ Steven Hong: Presentation_____ Oct. 7 Presentation of (partial) Ethics and Compliance Journal Jason Huertas: Presentation____ Ore Maculay: Presentation_____ Oct. 14 Presentation of (partial) Ethics and Compliance Journal Martin Manov: Presentation____ Nicholas Mavraganis: Presentation_____ Oct. 21 Presentation of (partial) Ethics and Compliance Journal Heather McFarland: Presentation____ Matthew Montez: Presentation_____ Oct. 28 Presentation of (partial) Ethics and Compliance Journal Miguel Mosqueda: Presentation____ Edgar Munoz: Presentation_____ Major Characteristics of Quality Management Daniels, Bringing Out the Best in People, pp. 127-49 Quality Management, Behaviorism, Positive Reinforcement, and Negative Reinforcement Daniels, Bringing Out the Best in People, pp. 25-78 Explanation of Deviant Behavior in Organizations Kidwell and Martin, eds., Managing Organizational Deviance, pp. 39-68 Discussion of Case 2, Sears Automotive Presentation and Discussion of Main Points and Assessment Nov. 4 Nov. 4: Hand in Nov. 4 Essays and Main Points Nov. 4 Presentation of (partial) Ethics and Compliance Journal Tonia Nikopoulos: Presentation_____ William Patterson: Presentation_____ 8/14/14, 11:37 AM 522 Syllabus 7 Role of Top Management in Behavior Modification Daniels, Bringing Out the Best in People, pp. 81-90; 179-91 Kidwell and Martin, eds., Managing Organizational Deviance, pp. 69-96 Measuring Behavior and Feedback Daniels, Bringing Out the Best in People, pp. 91-100; 101-107 Behavioral Model for Advancing Ethical and Compliance Behavior Daniels, Bringing Out the Best in People, pp. 108-115 Badmouthing and Withholding Effort Kidwell and Martin, eds., Managing Organizational Deviance, pp.97-112; 11329 Discussion of Case 3, Bernard Ebbers: Innovative Leader or Reckless Rick Taker Discussion of Case 4, Web Revenge on HealthSouth Corporation Discussion of Case 5, The Low-Quality Loafers Presentation and Discussion of Main Points and Assessment Nov. 11 Nov. 11: Hand in Nov. 11 Essays and Main Points Nov. 11 Presentation of (partial) Ethics and Compliance Journal Catrina Patton: Presentation_____ Jose Ponce: Presentation_____ Goal Setting to Shape Behavior Daniels, Bringing Out the Best in People, pp. 119-26 Managing Noncompliance in Organizations Kidwell and Martin, eds., Managing Organizational Deviance, pp. 131-55 Lying in Organizations Kidwell and Martin, eds., Managing Organizational Deviance, pp. 157-81 Discussion of Case 6, Noncompliance at Dow Chemical Discussion of Case 7.1, George O’Leary’s Resume Discussion of Case 7.2, Janet Cooke and the Washington Post 8/14/14, 11:37 AM 522 Syllabus Presentation and Discussion of Main Points and Assessment Nov. 18 Nov. 18: Hand in Nov. 18 Essays and Main Points Nov. 18 Presentation of (partial) Ethics and Compliance Journal Erica Stewart: Presentation_____ Sarah Taylor: Presentation_____ Recognition, Rewards, Reinforcement and Behavior Modification Daniels, Bringing Out the Best in People, pp. 150-64 Compensation, Performance Appraisal, and Behavior Modification Daniels, Bringing Out the Best in People, pp. 165-76 Managing Aggression in Organizations Kidwell and Martin, eds., Managing Organizational Deviance, pp. 237-59 Discussion of Case 10, Disney or Bust Presentation and Discussion of Main Points and Assessment Nov. 25 Nov. 25: Hand in Nov. 25 Essays and Main Points Nov. 25 Presentation of (partial) Ethics and Compliance Journal Rachel Wagner: Presentation_____ Erin Wheet: Presentation_____ Education, Learning, Creativity, and Behavior Modification Daniels, Bringing Out the Best in People, pp. 192-214 Managing Bullying in Organizations Kidwell and Martin, eds., Managing Organizational Deviance, pp. 183-209 Managing Addictive Behavior in Organizations Kidwell and Martin, eds., Managing Organizational Deviance, pp. 265-79 Discussion of Case 8, Nurse Cassidy’s Dilemma Discussion of Case 11, Gambling at Amyfixe: Reality and Fantasy 8 8/14/14, 11:37 AM 522 Syllabus Presentation and Discussion of Main Points and Assessment Dec. 2 Dec. 2: Hand in Dec. 2 Essays and Main Points Dec. 2: Hand in Ethics and Compliance Journal Dec. 2 Presentation of (partial) Ethics and Compliance Journal ______________: Presentation_____ _______________: Presentation_____ Managing the Digital Generation and Celebrating Work Daniels, Bringing Out the Best in People, pp. 215-33 Managing Theft in Organizations Kidwell and Martin, eds., Managing Organizational Deviance, pp. 211-32 Organizational Deviance and Culture Kidwell and Martin, eds., Managing Organizational Deviance, pp. 309-34 Discussion of Case 9, The Purloined Passwords Discussion of Case 13, The Bob Smith Affair Presentation and Discussion of Main Points and Assessment Final Exam distributed—due Dec. 9, 5:00 PM in my CUPPA Hall mailbox 9