The H.O.M.E Society
Risk Management Plan 2015
The purpose of the risk management plan is to minimize risk to The H.O.M.E Society, persons served, employees and all
stakeholders. The overall goals of the risk management plan are:
 Protection of H.O.M.E. Society's people, reputation and assets
 Prevention of harmful events
 To ensure continuity of the H.O.M.E. Society
Overview of H.O.M.E. Society's approach to risk
H.O.M.E Society is operating in an environment that includes a community, regional and provincial context. Risk is part of
everyday operations. To minimize risk, H.O.M.E Society is regulated by external authorities including Work Safe BC,
Community Care Licensing, MNP Auditors, CLBC and CARF accreditation standards. Internally, we have an active and well
regarded Health and Safety Committee, a senior management team, including the Executive Director(s) who reports directly
to the Board of Directors. Ultimately, it is the Board of Directors who approves the Risk Management Plan and the senior
management team reviews the plan on a bi-annual basis.
The Board of Directors is aware of the Risk Management responsibilities and delegates the operational authority and
responsibility to the Executive Director(s).
Responsibility for Risk Management Plan
The Executive Director(s) is delegated the responsibility to develop, manage and report on the plan. The Executive Director
may involve additional individuals such as: Management Team, Health and Safety Committee, etc, in the development and
implementation of the plan. The Executive Director shall report to the Board annually on the Risk Management Plan.
Definition of Risk Management
Risk management often involves activities that deal with uncertainty and potentially harmful future events. The Risk
Management Plan provides the opportunity to make responsible choices about how H.O.M.E. Society conducts business and
responds to unexpected events. The basic definitions of risk management are to consider people first, be practical and use
common sense.
Risk Management Methods and Strategies to Address Areas of Risk
Providing training, equipment and tools, policies and procedures, supervision, clear expectations and internal controls all
contribute to minimizing risk at H.O.M.E Society. The following are some techniques to use in managing risks:
AVOIDANCE: Discontinue activity or do not offer the service.
MODIFICATION: Change activities to reduce the level of risk to an acceptable level, e.g. implement
policies/procedures/H&S guidelines and relevant training.
RETENTION: Accept all or part of the risk and prepare for potential consequences by accepting deductable costs or self
insuring.
SHARING: Sharing responsibility with another organization, contracting the service to another business.
Communicating and Reporting Results
The Risk Management Plan will be communicated throughout H.O.M.E Society so employees, persons served and others
involved in H.O.M.E Society can participate in reducing or removing risks. The performance and results of the Risk
Management Plan shall be reported to the Board of Directors at least annually.
The Board of Directors, in consultation with the Executive Director(s) and Management Team, make adjustments and updates
the Risk Management Plan as necessary.
2015 Risk Management Plan
Persons Served
Risk Identified
Missing Persons
Strategy used to minimize the
risk
 Ensure missing persons
pictures and posters are up
to date.
 Ensure all individuals carry
up to date identification.
Outcome
 Fewer folks went missing for
extended periods of time.
Carry forward
(Y/N)
Yes
Abuse and Neglect
 Provide thorough
orientation of relevant
policies and procedures for
new hires.
 Ongoing discussions at
team meetings.
 No reports of abuse/neglect
Yes
Service Breakdown
 Reviewing the Agency Wide
Emergency Plan (AWEP)
for up to date instructions.
 Ensuring all emergency
supplies are stocked on a
regular basis
 AWEP is reviewed on a
monthly basis to discuss
various drills and
procedures.
Yes
Drug Overdose
 Smart Recovery Program
 Information & training for
caregivers
 Harm Reduction Policy
 Lower risk of overdose
YES
Employees
Risk Identified
Strategy used to minimize the risk
Outcome
Carry
forward
(Y/N)
Injuries/WorkSafeBC
Claims
 Ensure staff has the tools and
equipment they need.
 Promoting a healthy lifestyle.
 Ensuring caregivers have the training
they require to perform their job in a
safe manner.
 Bi-annual Health and Safety
Fewer injuries
Yes
 Internal Controls
(Knowledge of Policies and Procedures,
monitoring at differing levels etc)
 Provide opportunities for
growth/advancement
 To continually recognize the value of
our employees.
 Annual gifts of appreciation.
 FC/HS opportunities for current
employees.
 Ensure proper screening and proper
procedures are always followed.
Lower risk of theft/fraud
Yes
Lower turnover rates.
Yes
Very low risk
Yes
 Annual External Financial Audit
 Board Orientation
 Annual Code of Conduct and Conflict of
Interest signed
 Current Governance Policies
 CARF Standards applied regularly
No Fraud/Theft
Less liability
Yes
inspections
Fraud/Theft
Turnover
Volunteers/
Practicum
Students
Board of
Directors
Injury/harm to
persons served
Liability
Fraud/Theft
Community
Members
Buildings
Complaints
Negative attitudes
towards persons
served.
Property damage
Natural hazards
Vandalism
Vehicles
Liability
Theft
Damage
Replacement costs
 Resolve complaints efficiently.
 Be proactive
 Invite community members to events.
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Annual insurance reviews
Security lighting
Alarm systems
Up to date emergency supplies
Reg Emerg drills
Updated Agency Wide Emergency Plan
Current insurance
Proper licensing of drivers
Annual drivers abstracts of drivers
Pre trip safety inspections
Security protocols in place
Regular vehicle maintenance
Insurance/warranties
Replacement Funds
Annual Asset Mgmt
Regular inventory checks
Security Protocols: alarms
Furnishings,
supplies &
equipment
Damage
Information
 Security
 Password protected
Data Mgmt
 Privacy and
 Implement Policies/signage upon hire
Theft
Confidentiality
 Theft
Damage
 Insurance
 Backup practices
 Training
Positive partnerships
Community opportunities
increase
Yes
Lower risk
Yes
Quick and knowledgeable
Emergency responses.
Lower risk
Yes
Less accidents
Lower costs
Lower theft
Yes
Lower replacement costs
(warranties etc)
Secure information
Yes
Financial
Financial Practice
Risk Identified
 Fraud
 Loss of funding
 Legal Requirements
to record, report
and audit.
Contract Liability
 Failing to meet
contract
requirements
Strategy used to minimize the
risk
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Relevant Policies &
Procedures
Liability Insurance
External Audit by
recognized firm.
 Implement regular data
collection focused on
contractual outcomes to
ensure there are no
gaps.is one
Outcome
No fraud
Positive annual audits
Contract longevity
Carry
forward
(Y/N)
Yes
Yes