Business Resource Center
Team Dynamics Workshop
Introduction to Marketing
MKTG 2800
Workshop Goals
• How do YOU behave in groups?
• The group contract
– Processes
– Expectations
– Consequences
• High performance teams
• Next steps
Introduction to Marketing
MKTG 2800
How do YOU behave?
• Task behaviors:
– keep group on task, relate to goals
• Maintenance behaviors:
– keep group functioning smoothly
• Self-oriented behaviors:
– self-focused rather than group-focused
Introduction to Marketing
MKTG 2800
What are
“Task” Behaviors?
• Getting things going
• Contributing
• Asking for info;
giving info
• Clarifying
• Summarizing the
group’s thinking
Introduction to Marketing
MKTG 2800
Check those that you do.
• Offering an opinion
or evaluation
• Checking for group
agreement
• Helping to keep the
project moving
What are
“Maintenance” Behaviors?
• Encouraging people
to contribute
• Gate-keeping:
making sure all get
heard, not cut off
• Helping people get
along
Introduction to Marketing
MKTG 2800
Check those that you do.
• Making observations
about how things are
going
• Keeping things light –
reducing tension
What are
“Self Oriented” Behaviors?
• Being passive; not
contributing
• Withdrawing
Check those that you do.
• Not fully engaged;
distracted by cell,
friends nearby
• Playing “poor me”
(sympathy-seeking)
• Talking about
yourself most of the
time
• Rejecting most ideas
(except your own)
• Talking over others
repeatedly
• Being late
• Monopolizing or
dominating
Introduction to Marketing
MKTG 2800
Group Contract
• Processes
– Decide on 2 2-hour meeting times and places
– Put the times and places in your calendar
showing your commitment
– Immediate communication with the group
– Be on time
– Turn off cell phone, other devices
– Focus on group only, not nearby distractions
• Expectations
• Consequences
Introduction to Marketing
MKTG 2800
Group Contract
• Processes
• Expectations for quality work
–
–
–
–
–
–
All project issues addressed
All work spell- and grammar-checked
Topic sentences
No slang
Research citations
Others??
• Consequences
Introduction to Marketing
MKTG 2800
How to Cite References
Book
Baxter, C. (1997). Race equality in health care and
education. Philadelphia: Ballière Tindall.
Journal Article
Roy, A. (1982). Suicide in chronic schizophrenia. British
Journal of Psychiatry, 141, 171-177.
Personal Interview Name and title of person, place, date and time of interview,
topic of interview, team members in attendance.
Electronic
Dunbar, C. (2004, November 29). Aging in place gracefully.
Nursing Spectrum. Retrieved December 2, 2004, from
http://community.nursingspectrum.com/MagazineArticles/
article.cfm?AID=13219
Introduction to Marketing
MKTG 2800
http://www.wisc.edu/writing/Handbook/
How to Cite References
Government
Report obtained
on-line
U.S. Public Health Service. (2000). Report of the surgeon
general's conference on children's mental health.
Washington, DC: U.S. Department of Health. Retrieved on
August 25, 2001, from
http://www.surgeongeneral.gov/chilreport.htm
Introduction to Marketing
MKTG 2800
http://www.wisc.edu/writing/Handbook/
Group Contract
• Processes
• Expectations
• Consequences
– Addressing group problems
• Don’t ignore problems
• Involve all members
• Seek assistance
– What are appropriate consequences?
Introduction to Marketing
MKTG 2800
Consequences
•
•
•
•
Unprepared
Late
Missing Meetings
“Firing” a group member
Introduction to Marketing
MKTG 2800
Commitment
• Use of a formal contract
• Commitment to the group and the project
Introduction to Marketing
MKTG 2800
What High Performing Teams Have
• High standards
• Clear purpose
• Commitment
• Good conflict
management skills
• Belief in success
• Competence
• Relationships with
outside sources
• Clear goals
• Effective leadership
• High trust
Introduction to Marketing
MKTG 2800
Some Helpful Hints!!
• Set a regular weekly meeting time
• Make a group production schedule of
what to do by when
• Keep a log of group meetings
• For written projects, revise as you go
along
Introduction to Marketing
MKTG 2800
Communication Resource Center
Room - Daniels 181
303-871-3211
Introduction to Marketing
MKTG 2800