Rob Mendez
To remain a market leader, in a highly
volatile and competitive global market,
companies need to be optimized and
transformed across ALL areas. You need to
be bullet-proof or you'll be eliminated.
Experience
+1 (202) 713-9762
http://robmendez.com
http://lnkd.in/bvkHhVz
Competencies & Skills
Vice President – Information Technology
Guerrilla Job Search International
February 2014 – Present
As VP of IT, I'm responsible for directing the relaunch efforts
of the current Guerrilla Marketing for Job Hunters website, as
well as the launch of the Put America Back to Work website.
My Social Media Marketing expertise will allow me to
position these websites in a way that extends their reach and
impact exponentially, while delivering measurable results.
Vice President – Program & Project Manager
JPMorgan Chase
August 2011 – January 2014
I helped lead a company-wide, cross line of business (LOB)
program dealing with compliance and regulatory risk issues. I
made myself the lead Project Manager for each LOB
Operations group (Auto Loans, Student Lending, Retail
Banking, Credit Card, Mortgage, Mobile, Business Banking,
Commercial Transactions, Fraud, Disputes, Claims,
Collections, etc.). Once I was able to identify & allocate the
dedicated PM resource from each LOB, I then transitioned
into a Program Manager role, while continuing to serve as
Project Manager for those LOBs that couldn't provide a
dedicated owner.
 Setup corporate-wide Operations Compliance
program across 14 LOBs, acquiring dedicated PM
resources where possible, and acting as Project
Manager for remaining groups.
Prior to this role, I served as one of two Project Managers in
the global IT PMO organization responsible for handling most
Program & Project
Management
 Utilized PMI / PMP / PgMP
 PMLC, SDLC, WBS, Agile,
Waterfall
 Requirements, Design, User
Acceptance Testing (UAT),
Risk, Compliance
 Business Case, Financial
Controls, Budgeting
 Utilized Six Sigma, DMAIC,
DMADV
 Utilized ITIL, ITSM, Change
Management
 Process Re-Engineering,
Business Analyst
 ISO 9000
 MISMO
Data Center, Wide Area Network (WAN), and transport
service delivery programs & projects throughout the world.
Most of my work dealt with core networking equipment
(primarily Cisco) and integrated voice/data circuits such as
DS3s, OC-192, 10GbE, and optical/dark fiber with various
carriers/co-location providers (such as AT&T, Verizon, Level
3, Qwest, Telx, XO).
 Managed multiple concurrent data center projects
with budgets in excess of $5,740,465, completing
them 3 months ahead of schedule and under budget.
 Managed 2 multi-year long WAN programs with a
budget of $4,891,918, while realizing $689,000 cost
savings over 5-year period through consultative
solution process.
 Assisted corporate PMO in formation of reporting
metrics and development of SharePoint site for
aggregation of approximately 200 Project Managers’
activity, to assist with forecast and demand
requirements.
Director of Information Technology
Enterprise Resource Performance
June 2010 – May 2011
As Director of IT, I was in charge of establishing and
administering policies, procedures, and systems for the
company, ensuring we could support our remote workforce
while maintaining scalability for future growth. I managed all
telecom & data communications service delivery initiatives
(implementations, upgrades, & conversions) as well as IT
infrastructure. I also worked to analyze the needs of different
departments, looking for ways we could help meet or exceed
our business objectives through the use of IT systems. In
addition, I served as a Project Manager (PM) on an
Independent Verification & Validation (IV&V) contract with
the National Institutes of Health (NIH).
I partnered with Human Resources (HR) and Recruiting to
integrate the CATS Applicant Tracking System (ATS) within
our corporate website along with Social Media platforms like
LinkedIn and job search boards like Monster.com.
Rob Mendez
+1 (202) 713-9762
Cloud & SaaS
 Dropbox, Box, Google
Drive, Evernote, Basecamp
 CRM, Salesforce, Insightly,
Oprius, Send Out Cards,
SendOutCards (SOC)
 Microsoft Office 365
 Microsoft Access
(Databases, SQL, Queries)
 Microsoft Excel
(Spreadsheets, PivotTables,
Charts)
 Microsoft Outlook (E-Mail,
Contact Management,
Scheduling)
 Microsoft PowerPoint (Slide
Shows, Presentations)
 Microsoft Project (Project
Timelines, Resources,
Schedules, Finances, Gantt
Charts)
 Microsoft Publisher
(Newsletters, Flyers,
Brochures)
 Microsoft Visio (Flowcharts,
Diagrams, Workflow
Processes)
 Microsoft Word
(Documents, Letters,
Papers, Reports)
 Google Apps (Document,
Presentation, Spreadsheet,
Form, Drawing)
 TeamViewer, LogMeIn
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Voice & Data Networking
 Completed a migration of 50-user email accounts
from one Microsoft Exchange hosted environment to
another without any downtime.
 Renegotiated contracts with various providers, as a
result of service delivery redesign, to provide
~$20,000 annualized cost savings within first 60-days.
 Contracted with the US Federal Government at the
National Institutes of Health (NIH), as part of several
Information Assurance (IA) and Independent
Verification & Validation (IV&V) risk initiatives.
Senior IT Program / Project Manager
Merrill Lynch
October 2007 – December 2008
I was brought in as the IT Program Manager to take over a
nationwide Cisco End-of-Life (EOL) program that had about
65 projects, 1400+ devices, and financial responsibility for a
budget of $52,300,000. My program touched all aspects of
the business from data centers, to the trading environment,
to video conferencing and VoIP systems, managing human
resources in a matrix management style. I utilized PMI, Six
Sigma, ITIL (Change Management), Process Analysis / ReEngineering, and ISO documentation methodologies, as well
as Microsoft Project Server repositories.
I also served as Project Manager for an EMC Storage Area
Network (SAN) backup migration project with redundancy at
our main data centers, as well as a network security
appliance project to support the merger & acquisition (M&A)
activity for Bank of America.
 OC-192, 10GbE, OC-48,
2.5G SONET, ATM, Metro
Ethernet, T1 / T3
 Audio / Video (AV)
Multipoint Conferencing,
Cisco TelePresence &
WebEx, Google Hangouts,
Skype, Fuze, Citrix
GoToMeeting, BT
Conferencing, Adobe
Connect, Microsoft Live
Meeting & Lync
 Call Center, ACD, PBX, IVR,
Skills-Based Routing, ABA,
ASA, FCR, TAT, MTTR, SLA
 Dark Fiber, DSL, Frame
Relay, ISDN, PSTN
 LAN, WAN, MAN, GAN, SAN
(EMC Backup), VPN
 Cisco Routers, Switches,
Gateways, CSU, DSU, Hubs,
Firewalls, Data Centers
 VoIP, IP Telephony, Unified
Communications (UC)
 Wireless, WiFi, LTE, CDMA,
GSM, Satellite, Cable
 Responsible for $52,300,000 Cisco program across 65
locations throughout the U.S. consisting of 1,400+
devices, including budgeting & financial controls
(Network & VoIP) w/100% virtual workforce.
 Identified & eliminated $3,900,000 risk in capital that
would not have been able to be recovered through
use of SQL reporting and tracking.
Rob Mendez
+1 (202) 713-9762
Page 3|7
Operating System & Web
 Responsible for $2,500,000 EMC SAN project across
redundant data centers, and $1,000,000 Guardium DB Based Environments
network security appliance project in support of
 Linux Apache, VPS, HTML,
M&A.
PHP
Director of IT / Project Management
Atlantic Capital
September 2006 – June 2007
 Microsoft Windows Server
(Active Directory, AD)
 Microsoft Exchange Server
Managed all telecom (VoIP) & data communications service
delivery projects, as well as IT infrastructure solutions. Main
focus was on converting a legacy back-end servicing platform
to a modernized system that could better handle the
$30,000,000+ in loans we serviced.
 Reduced SG&A expenses by almost $100,000 within
first 30 days through renegotiation of 3rd party
contracts.
 Consolidated & converted legacy origination and
servicing systems to next generation servicing
platform using MISMO, SDLC & ITIL (Change
Management).
Director of IT / Operations Manager
Global Mortgage
December 2001 – February 2006
Responsibilities centered on all of the operational, technical,
and administrative day-to-day activities. This included
defining project plans for the processing staff, creating
training materials for the sales staff, and handling the
technical aspects of voice (VoIP), data, computer networking,
and server-related projects.
 Microsoft Internet
Information Services Server
(IIS)
 Microsoft Internet Security
& Acceleration Server (ISA)
 Microsoft Office
Communications Server
(OCS)
 Microsoft Project Server
 Microsoft SharePoint Server
 Microsoft SQL Server
 Microsoft Windows Server
Essentials (Small Business
Server, SBS)
 BlackBerry Enterprise
Server (BES)
 Worked across multiple lines of businesses (LOBs) to
develop and execute copywriting & direct mail
campaign generating an average 3% to 5% response
rate.
 Project managed commercial construction build-out
of 3,000 sf in Class A office building utilizing PMLC.
Rob Mendez
+1 (202) 713-9762
Page 4|7
 Utilized Business Process Analysis and ISO
documentation methodologies to create Standard
Operating Procedures (SOP) for sales and service staff
(including DU & LP).
Director of IT / Managing Partner
Infinity One
August 2000 – December 2001
I designed and presented smart card / RFID / NFC technology
solutions for open and closed environments, utilizing multiapplication contact and contactless smart cards (similar to
what Google Wallet is doing in today’s marketplace).
I interacted with and gave presentations to C-Level
Executives in companies such as Blockbuster Video, American
Express, Verizon, Universal Studios, and Six Flags.
Global Project Management Supervisor
AT&T
January 1999 – August 2000
I managed a group of 24 post-sales implementation project
managers at the division level and created the pre-sales
technical engineer role. We handled national business clients
whose HQ were located in the Wall Street and Silicon Alley
areas of NYC. We were responsible for rolling out multiple
ATM/SONET, fiber, and T3 installations to support voice,
data, wireless, hosting, and managed data solutions.
 Reduced turnaround time for order placement to
fulfillment by 50% through Business Process ReEngineering and 3rd party vendor negotiations.
Social Media, Marketing &
Mobile
 LinkedIn, Facebook,
Twitter, Google+, YouTube,
Vimeo
 Foursquare, Yelp, Meetup,
Eventbrite
 Blogging, Blogger,
WordPress, Tumblr,
StumbleUpon, Wikipedia
 Digg, Reddit, del.icio.us
 Help A Reporter Out
(HARO)
 HootSuite, Google
Analytics, Twellow
 Google AdWords, PPC, SEO,
SEM
 Square, PayPal,
Authorize.net, e-Commerce
 Affiliate Marketing, Joint
Ventures (JV), Cost per
Action (CPA), Clickbank
 Copywriting, Guerrilla
Marketing, Send Out Cards,
SendOutCards (SOC)
 Android, iOS (iPhone, iPad)
 Managed 24 direct reports across various Line of
Business (LOB) services.
 Created Pre-Sales Technical Engineer role through
organizational behavior assessments and structure
plans.
Rob Mendez
+1 (202) 713-9762
Page 5|7
Senior IT Systems Engineer / Help Desk
Verizon
October 1993 – January 1999
I was part of the New York Telephone group, which
eventually became NYNEX, and then took on the Bell Atlantic
name. I managed the LAN, WAN, and server IT infrastructure
for C-Level Executives at HQ. I worked with and interacted
with all of the C-Level Executives at the Corporate HQ on a
daily basis. I was the Subject Matter Expert (SME) and was
involved with ISO 9000 certification of our Help Desk.
Education
Pace University
Bachelors of
Science
Foreign Language
 Spanish
Honors & Awards
 Congressman’s Medal of
Merit
Previous roles included supervising groups in the Repair call
center, provisioning, and Network Operations Center (NOC)
environments. I also worked in other groups such as
Directory Assistance call center, Residential Orders & Billing
call center, Voice Mail, Information Technology (IT) Help
Desk, and Data Center Operations.
Volunteer Experience
At one point, I had a team of 25 direct reports, 250 indirect
reports - all unionized - in a 24 x 7 x 365 call center.
Social Media Marketing
Career Network Ministry
January 2010 – August 2011
 Eliminated a backlog of 400 orders within 2 weeks
through negotiations with union representatives.
 Improved performance output by 150% through
metrics analysis and process improvements.
 Helped complete corporate-wide project 2 months
ahead of schedule and under budget.
 Co-led efforts with IT Engineering counterpart to
introduce corporate-wide desktop imaging and antivirus standards.
Rob Mendez
+1 (202) 713-9762
 National Criminal Justice
Honor Society
 Served as the Leader in
charge of social media
networking, training, and
profile development.
 I recruited, placed, trained,
coached, and managed a
team of 15+ active
volunteers, with 3,060+
hours, who provided 1-on-1
guidance to a weekly
audience.
 I gave public speeches,
training, & presentations to
an audience of 100-250
people each week.
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Consulting
Interesting Facts
Social Media Director / Digital
Marketing Consultant
Beyond Social Media
December 2008 – Present
I mainly work with clients to deliver Social Media, LinkedIn, &
SendOutCards training, presentations, and workshops. Some
of my clients include:
 Featured in White House
Blog as a Social Media
Guru.
 Interviewed on USA Today,
PBS Nightly Business
Report, Sirius XM Satellite
Radio, and The Star
Tribune.
► Catholic Charities (Diocese of Arlington)
► Christians Are Networking (CAN - Alexandria)
► George Mason University (GMU - Fairfax)
► McLean Bible Church (Tysons Corner)
► Migration & Refugee Services (MRS)
► One-Stop Employment Centers (Arlington)
► ServiceSource (Disability Services - Alexandria)
► SkillSource Centers (Lake Anne/Reston)
► The Heights High School (Potomac)
► Workforce Investment Boards (Alexandria/Arlington)
 Co-Author of Guerrilla
Marketing for Job Hunters
3.0 book published by
Wiley.
I also provide various Marketing, Information Technology
(IT), and Project Manager (PM) consulting services for
different industries (national associations, internet lead
generation companies, retail, and merchant services).
 Learned copywriting from
American Writers & Artists
Institute (AWAI) through
Master Copywriters such as
Dan Kennedy, Bob Bly,
Herschell Gordon Lewis,
Don Hauptman, and others.
 Generated almost $40,000 in 30 days for a national
lead referral service.
Rob Mendez
+1 (202) 713-9762
 Participated in U.S.
Department of Labor Job
Club Community of Practice
– connected to 2,500
employment centers and
5,624 job clubs nationwide
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