Your Guide for Success
KEUNE ACADEMY by 124
Student Rules and
Responsibilities
Index
Student Rules and Responsibilities
Section I
General Rules
Satisfactory Academic Progress (SAP)/Evaluation Procedures
Leave of Absence
Transfer Hours
Testing
Appearance
Weather/emergencies
Graduation Requirements/Student Dismissals
Holidays
Services
Orientation
Student Lounges
General Code of Conduct
Section II
Personal Conduct
Supplies
Food
Cell phone/Phone Policy
Soliciting/Loitering /Facebook
Clinic Practice General Rules
Section III
Hygiene/Sanitation/Sterilization
Implements/equipment/supplies
Greeting Clients
Clinic/Classroom
Conversations
Product Supply Usage
Client Service/ Sales and Retail
Student/Family/Family Hair Services
Zonal Teaching
Level System
Greeting Client and Consultations
Section IV
Greeting Clients
Client Consultations
Service Preparation
Service Completion
Golden Rules for Creating the Environment
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STUDENT RULES AND RESPONSIBILITIES – Section I
The Rules and Responsibilities outlined herein are designed to
make your learning experience positive and pleasant. Some of
the rules/responsibilities are required by your licensing agency
and some are intended to prepare you for a career in the beauty
industry.
General Rules for Programs:
1. School Hours:
In order to ensure a prompt start to classes and
allow for adequate preparation for the day, students should arrive at
school 15 minutes prior to the school’s official start time of 8:00 a.m.
EX: of arrival time is 7:45. Outlined below is a breakdown of
the student schedule. Please review this information to familiarize
yourself with your hours.
Tuesday through Saturday
8:00 am to 3:30 pm
½ hour lunch and
(2) 15 minute breaks
2. Late arrival/ Tardy/ Early Dismissal:
Students reporting to
class at 8:01 a.m. or later are considered late/tardy.
a. Students who will be late/tardy are required to
call 678-735-4762 prior to 7:45 am.
b. Students are allowed three (3) tardies per month. Being tardy
more than 3 times per month will result in being dismissed
from the school for the day.
c. All tardy students will be required to obtain a tardy slip from
guest services signed and dated by both student and guest
services to be allowed into the classroom or clinic. Upon
entering classroom, student must provide instructor with tardy
slip.
d. If this practice continues, you may be terminated. Students
arriving late will not be allowed to clock in after 8:15am. Any
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exception must be approved by the General Manager or
someone in management and must check in at the front desk
to alert them of the fact that you are present.
e. Students requesting to leave early must fill out the appropriate
forms and do so by 10:00a.m. Exception is an emergency.
f. Students may not request an early dismissal on Saturdays. If
student knows they will need to leave early, they should not
attend school that day. Exception is an emergency.
g. Students on clinic floor have to do so 24 hours in advance
unless an emergency
h. Students must request an early dismissal 2 days before the last
day of the school week. If a student leaves early on the last day
of the school week they must provide documentation to
Director of education on the morning of the following school
day for why they had to leave, dated for the last day of the
school week the student left school early. If they do not
provide documentation to Director of education they will not
be allowed to stay at school the following school day.
3. Absence: (General) Students are required to notify the school
EACH DAY he/she will be absent (for any reason).
a. Students must call in prior to7:45am to report that they are
going to be absent.
b. All absences will be documented in the Smart School
Management system with the reason for the absence.
c. Excessive absences that force you past your contract date
stated on your enrollment agreement will result in extra $15
per hour fee.
d. If a student is absent on the last day of the school week or the
last day before a holiday, must provide documentation to the
Director of Education on the next school day morning for why
they had to leave - dated for the day of the student did not
attend school. If they do not provide documentation to the
Director, the student will not be allowed to stay at school on
the next open day.
These fees must be paid in advance of classes being taken.
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Regulations stipulate that a student may be dismissed if his/her
cumulative attendance rate does not meet the required
minimum of 80% at a scheduled evaluation as outlined in his/her
contractual agreement.
4. Class Schedules and Attendance Policy:
a. Classes begin promptly at 8:00 a.m.
b. Roll call: student must be at roll call to be counted present.
5. Classroom and clinic floor students:
a. Must be in the class on clinic floor no later than 8:00 a.m.
b. Any student clocking in to school later than 8:15am will be sent
home for the day unless they have received prior approval.
Students:
8:00am–3:30pm
(Tuesday–Saturday)
(2) 15 minute breaks
½ hour lunch
(All lunches should be taken by 2 p.m. daily)
6. I.D. Cards and Clock In/Clock Out:
a. All students are issued two ID badges, which are also used as time
cards.
b. Students are required to wear the ID tag at all times while on school
premises.
c. Each student is responsible for properly clocking in/out as needed at
the arrival and departure of school.
d. If for any reason you forget to clock in or out, you must fill out a
“time clock adjustment” form immediately and have an instructor
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sign it. Instructor will not sign the form if they cannot verify
attendance for time written.
e. Under no circumstances should a student clock in/ out for another
student. Doing so could result in suspension or dismissal from school.
a. Issuance of additional ID cards, after the 2nd card, is $6.00.
They must be paid to administration at the time the new card
is processed/issued
b. Any student who continuously does not clock in (after three
instances) because they have lost their time card will be
required to purchase one.
c. Student may be refused a manual time entry if the student
does not purchase a card.
7. Authorized Leaves of Absence (LOA):
A student with an approved leave of absence by the school is not
considered withdrawn unless the student does not return to school
at the end of the leave, as outlined by the leave of absence form
upon submission of the request for leave.
a. A leave of absence must be requested by the student by the date
the LOA starts and should be requested in writing. The request
must include the reason for the LOA, the date the LOA starts and
the date the student will return to school. The request should
then be dated, signed and submitted to administration. However,
should the need dictate, a student may make the request via a
telephone call or email to Student Services or Director of
Education.
b. Upon taking a leave of absence, you must be up to date on your
tuition payments to Keune Academy by 124.
c. No payments should be withheld from the method of payment
that is chosen by the student.
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d. Title IV Federal Aid students should meet with Financial Aid
Director to discuss any ramification that might affect your future
aid payments.
e. An amendment to your contract will be necessary to extend the
contract graduation date.
f. Students will only be allowed one LOA during their program.
A leave of absence may be no more than 60 days in
length or no less than seven days.
8. Personalized Plan of Improvement (PPI):
Any student who has additional needs will be placed on a
Personalized Plan of Improvement specific to his/her needs.
a. Example: Students returning from LOA or students who fail
portions of a final exam.
b. Any student who will need PPI will have a meeting with the
Director of Curriculum to determine the plan.
9. Standards and Criteria:
Students are required to meet all established standards and
criteria to determine progress and competence in both academic
study as well as practical training, throughout the entire course
he/she has enrolled in.
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a. An 80% minimum average is required for both academic study
and practical training at scheduled evaluation periods.
b. The weighting calculation is as follows: grades test=33%, major
test=33%, labs=34%.
c. Students must maintain an 80% minimum cumulative attendance
rate during scheduled evaluation period in order to remain
enrolled in his/her program.
SATISFACTORY ACADEMIC PROGRESS / EVALUATION
PROCEDURES
Satisfactory Academic Progress Policy
Satisfactory Academic Progress in attendance and academic work is a
requirement for all students enrolled at Keune Academy by 124. NOTE:
Students receiving funds under any Federal Title IV financial aid program
must maintain 80% academic and attendance progress in order to continue
eligibility for such funds.
A. Satisfactory Academic Progress Evaluations:
All students attending Keune Academy by 124 will receive an
evaluation report card (progress report generated by Smart) two
times during the program; at 450 scheduled hours of the program,
and at 900 scheduled hours of the program. For the Instructor
course, they are evaluated once during their program; at 375
scheduled hours of the program. Keune Academy by 124 will notify
students of any evaluation that impacts that student’s eligibility for
financial aid. All students will receive a copy of their satisfactory
academic progress evaluation and sign and return to administration
as well as a copy they can keep for their own records. All students, if
absent when the satisfactory academic progress evaluations are
given to all students, will be given their satisfactory academic
progress evaluation upon their return to school to sign and be placed
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in their file as well as the copy to retain for their own records.
Students are tested in theory after each chapter and practical work
as it is performed.
B. Grading Procedures:
Students are assigned theory study and a minimum number of
practical/teaching requirements. Theory is evaluated after each unit
of study. Practical assignments are evaluated as completed and
counted toward course completion only when rated as satisfactory or
better. Students must maintain a minimum GPA of 80%. In order to
graduate, students must pass all exit exams with a grade of 80% or
higher.
The grading scale for this course is defined as follows:
96-100 …………… Excellent
96-89……………. Above Average
88-80……………. Average
79% or below……..Unsatisfactory
C. Determination of Progress Status:
The school realizes that not all students’ progress at the same rate.
However, all students are expected to show a measurable rate of
progress and development relative to their individual abilities. The
school has, therefor, adopted the following policy statement to
uniformly apply to all students. The standards set forth by the school
as minimum requirements for maintaining Satisfactory Academic
Progress are (1) for all students to maintain a passing grade average
of 80% or better in theory sciences and practical work throughout
the course. (2) for each student to maintain an 80% minimum
attendance rate. Students must complete the course within 125%
maximum time frame. Any Hair Design student that reaches 1656.25
scheduled hours has reached the 125% maximum time frame. If
student exceeds 1656.25 scheduled hours, they will immediately be
dropped from the program. Any student of the Instructor Program
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that reaches 937.5 scheduled hours as reached the 125% maximum
time frame. If student exceeds 937.5 scheduled hours, they will
immediately be dropped from the program. Students who meet the
80% minimum requirements for attendance and academic progress
shall be considered to be making Satisfactory Academic Progress
until the next scheduled evaluation. If a student is not making
Satisfactory Academic Progress at evaluation time, the said student
will be placed on a warning given that it is determined that
satisfactory academic progress standards can be met by the end of
the subsequent evaluation period.
D. Warning Academic/ Attendance:
Students who do not achieve Satisfactory Academic Progress at an
evaluation period in academic and/or attendance for the first time
will be placed on a warning until the next scheduled evaluation
period. While on the warning, the student will be deemed to be
making Satisfactory Academic Progress and will still be eligible for
Title IV funds.
E. Probation Academic/ Attendance:
At the next scheduled evaluation, if a student has not regained
Satisfactory Academic Progress, the student will be deemed NOT to
be making Satisfactory Academic Progress, all federal student aid will
cease and student will be terminated from the program unless
student has appealed decision and prevails upon appeal. If a student
has appealed and prevailed upon appeal, said student will be placed
on probation and considered to be making Satisfactory Academic
Progress during the first probationary period. Only students who
have the ability to meet Satisfactory Academic Progress Policy
standards, by achieving a minimum of 80% attendance and 80% GPA,
by the end of the evaluation period may be placed on probation.
F. Re-establishment of satisfactory academic progress:
Students may re-establish Satisfactory Academic Progress and Title IV
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aid, as applicable, by meeting minimum attendance and academic
requirements by the end of the probationary period.
G. Appeals:
If a student is determined to not be making Satisfactory Academic
Progress, the student must appeal the determination by filing a
written appeal to the General Manager within three (3) business days
of the determination if the student wishes to remain in school until
the next scheduled evaluation. The appeal should include the
reason(s) why the student failed to make satisfactory academic
progress, what has changed in the student’s situation that will allow
the achievement of Satisfactory Academic Progress at the next
evaluation and provide any supporting documentation. Acceptable
reasons for an appeal include: the death a relative, an injury or illness
of the student, or other allowable circumstances. An appeal hearing
will take place within five (5) days of the receipt of the written
appeal. The Director of Education will make a decision within three
(3) business days of the hearing. The decision will be final and will be
communicated to the student in the form of written documentation
within (3) business days of the hearing. A copy of the appeal along
with written documentation of the results of the appeal will be
placed into the student’s file. If a student prevails on appeal, the
student will be considered to be making Satisfactory Academic
Progress and will be re-entered into the program and Title IV aid will
be reinstated. The student will continue to be evaluated at
scheduled evaluation periods after re-entering the program.
H. Students who re-enter school will return making the same
satisfactory academic progress as when student withdrew, were
terminated or are returning from an official leave of absence.
Students on a leave of absence will have the contract period and
maximum time frame extended by the same number of days in the
leave of absence.
I. Course incompletes, repetitions and non-credit remedial courses do
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not apply at Keune Academy by 124 and have no effect of progress
status.
LEAVE OF ABSENCE:
Students returning from a leave of absence or other official
interruption of training must return to school in the same
Satisfactory Academic Progress status they had prior to their
departure. A student returning from leave of absence is ensured that
the student’s contract period and maximum time frame will be
changed by the same number of days taken in the leave of absence.
When student is on a LOA, no credit/clock hours can be earned.
Withdrawal:
Any student who withdraws from his/her contracted course, or fails
to complete his/her training, will have a notice placed in his/her
student file as to progress at the point of withdrawal. A student
making Satisfactory Academic Progress at the point of withdrawal
may apply for re-enrollment in the school and will be considered to
be making Satisfactory Academic Progress at the point of re-entry. A
student failing to meet minimum satisfactory requirements at the
point of withdrawal will be put on probation for a minimum of 180
days when accepted for re-enrollment.
Transfer Hours:
Transfer hours from another institution are not accepted at Keune
Academy by 124. Therefore, they have no effect upon this policy.
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STUDY, STUDY, STUDY
Hair Design Testing
Each phase will have a practical final exam and at least one theory final
exam over material covered. For testing information pertaining to a specific
phase in the program, please refer to the syllabus provided on the first class
day of each phase.
Chapter Tests
Tests over each chapter are taken online. These must be completed by the
scheduled date and must include the student’s name and ID number (refer
to Phase 1 class syllabus for detailed instructions). Consequences of not
doing so are receiving a ZERO for that test grade with no opportunity for a
re-take. The only exception warranting a re-take would be sickness or
extreme circumstances such as death in immediate family WITH PROOF of
such event.
Final Exams
 Written Theory Exams
There will be a written, theory final exam given at the end of
phases 1, 2, and 3 covering specific theory information. In addition, there
will be a written midterm exam in phase 1. If a student does not pass these
exams with an 80% or higher, they will be given the option of taking one
scheduled re-take within two days of failed test. The student will be given
the higher of the original and re-take exam grades.
There will be a written, comprehensive final exam at the end
of phase 4 over all chapters taught. The phase 4 final exam MUST be passed
with an 80% or higher in order to graduate. A maximum of 2 re-takes will
be scheduled for a student who does not pass this exam prior to
rescheduling them in theory classes. The student will receive the highest
grade out of the three attempts. If a student does not score 80% or higher
after 2 re-takes, he or she will be scheduled back in theory classes to help
increase theory understanding. Throughout the time a student is repeating
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classes, re-takes will be scheduled to give that student the opportunity to
pass the exam.
 Color Theory Exams
There will be written, color theory final exams and formulation
final exams given at the end of phases 2, 3, and 4. If a student does not pass
these exams with an 80% or higher, they will be given the option of taking
one scheduled re-take within two days of failed test. The student will
receive the higher of the original test grade and the retake grade. If a
student does not pass the color theory final exam or formulation final exam
with an 80% or higher after retake, the student must repeat the phase. The
only exception is the color theory test at the end of phase 4. It MUST be
passed with an 80% or higher in order to graduate. A maximum of 2 retakes will be scheduled for a student who does not pass this exam prior to
rescheduling them in theory classes. The student will receive the highest
grade out of the three attempts. If a student does not pass the exam with
an 80% or higher after 2 re-takes, he or she will be rescheduled back in
color theory classes to help increase color theory understanding.
Throughout the time a student is repeating classes, re-takes will be
scheduled to give that student the opportunity to pass the exam.
 Practical Exams
There will be a practical final exam at the end of each phase.
The practical test out at the end of phase 1 and phase 2 will be performed
on a mannequin. Phase 3 practical final exams will be performed both on a
live model and on mannequins. Every student is required to have a live
model present the day of their scheduled phase 3 practical, final exams.
The practical test out at the end of phase 4 will be performed on a
mannequin and will mirror what a student should expect to be tested over
during their State Board Licensure Examination.
If a phase 1, 2 or 3 student passes their practical exam overall
with an 80% or higher, they will advance to the next phase. If a student
does not pass the practical final exam of any phase with an 80% or better
overall, they will be required to repeat that entire phase with no option of a
re-take exam until the end of the repeated phase. All phase 1, 2, 3, and 4
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practical final exams MUST be passed with an 80% or higher in order to
graduate.
E-Tests
Students are required to complete e-tests online by the scheduled date.
 Consequences being earning a ZERO with no opportunity for
re-take.
 Only exception would be sickness or extreme circumstance
such as death in family and REQUIRES DOCUMENTATION of
such w/approval from Director of Education.
 All midterms and final exams will be administered in paper
form in class.
Absenteeism during Exams
Any student who is absent for any portion(s) of an original or scheduled
midterm or final exam will receive a grade of 0 for the said portion(s) of the
exam. This 0 will be the grade for this attempt at the test (refer to the
above listed policies for re-take allowances for each exam). The only
exception warranting a re-take for a missed exam would be a valid excuse
such as a doctor’s note or equivalent documentation being provided and
approved by the Director of education.
Repeating a Phase
If a student is required to repeat a phase due to a practical, final exam
grade, he or she may be given the option to take phase 3 and 4 during the
same eight week period in order to catch back up with their original class.
This option is based on instructor’s discretion.
Any time a student is required to repeat a phase due to a final exam grade,
they are risking going over contract due to adding an extra eight weeks, per
failed exam, to their required classes. A meeting with the Director of
Education will be scheduled for any student in this situation. Each student’s
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contract and the effect that his or her repeated classes will have on their
contract will be discussed with the student.
Appearance:
A professional appearance is expected for all students as we help
prepare you for a business environment. This includes, but is not limited
to; appropriate dress code, (outlined below) clean and manicured nails,
fashionably styled, dry hair and makeup done at home.
 All students are expected to be ready by to 8am. If a student is
not prepared, they will be asked to clock out and address the
issue, using a bathroom. An Early Dismissal Form is required
for any student that may have to go home.
 Dress Code: Black salon wear (solid black only) Colored
accessories and colored shoes are acceptable – except tennis
shoes (see k. below)
 Students are allowed one grace period in Freshman phase.
 Badges are to be worn at all times with only school supplied
lanyards
The following is considered unacceptable attire:
a. No blue or colored jeans. Black jeans are allowed if clean and
without fading, holes, fraying, etc.
b. No shorts, Capri’s are allowed if past the knee.
c. Leggings are allowed only if shirt is loose fitting and long enough
to cover front and back. Leggings cannot be see-through. If you
have to “pull it down” it’s too short.
d. No sleeveless or cap-sleeve tops, halter or tank tops.
e. No visible thongs, panties, bras or underwear of any kind.
f. No super/extreme low rise pants or skirts.
g. No torn or ragged-edged pants or skirts.
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h.
i.
j.
k.
No mini-skirts (skirts must be no shorter than 2” above the knee).
No work out pants of any kind including yoga pants.
No sandals, flip-flops/beach shoes, bedroom slippers.
Tennis shoes must be completely black (canvas, rubber, laces,
etc.)
l. No pinstriped pants, shirts or skirts.
m. No color mixed in w/black attire worn (example: pink under
shirts).
n. No writing on shirts, (this includes black and/or white writing).
o. Bling on clothing is ok. (Studs, sequins, etc).
p. Texture on clothing is allowed as long as it is black on black.
q. No sunglasses.
r. No hats, head coverings/scarves (religious/ cultural reasons or
with a doctor’s note excluded).
s. No ponytails!
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Any student not adhering to the dress code as outlined will be
sent home to change. Students are expected to be prepared by
8:00 AM.
Remember we are preparing you for the Beauty Industry
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Inclement Weather/Emergency Closing
At times, emergencies such as severe weather, fires or power failures can
disrupt school operations. The decision to close the school will be made by
the administration. Once the decision is made, it will be announced on
Facebook.
Keune Academy group page.
For weather related closings, refer to Gwinnett County or Fulton County
School Closing listings, (we follow their closings due to weather) via TV
news, radio or website.
Emergency Procedures:
a. In the case of tornado warnings, students in classrooms should
proceed to CLASSROOM 101 calmly. Students on the clinic floor
should assist their clients to the LOCKER HALLWAY calmly. Do not
stop for purses or anything else! Students at the front desk
should assist any clients still in the reception area to the LOCKER
HALLWAY calmly.
b. In the case of fire: small fires, such as a wastebasket could be
handled by school staff with extinguishers located at every exit
door; any other fire warrants total evacuation from building. This
must happen very quickly but calmly. If you are in a classroom,
you will be told what door to exit from. If there is an exit door in
your classroom, make sure it is safe to exit through it. If you are
on the clinic floor, assist your clients to the nearest exit calmly.
Do not stop for purses or anything! Front desk students, assist
the clients and get out immediately.
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Graduation Requirements
To graduate from all courses, you must:
a. Meet the minimum standards and criteria and course
requirements.
b. 1325 credit/clock hours, 7 minimum months of training met for
Hair Design program.
c. Successfully pass the school’s midterm and final written and
practical exams with an 80% or higher in the Instructor
program.
d. Successfully pass the school’s final written, color theory and
practical exams with a score of 80% or higher for Hair Design
program.
e. 750 credit/clock hours, 4 months of training met for Instructor
Hair Design program.
f. All financial obligations met or being met with contractual
agreement with the school.
Grounds for Student Dismissal 
a. Fourteen (14) consecutive days.
b. Excessive tardiness and/or absence.
c. Breaking rules or regulations. Violations of major rules and
regulations will result in immediate termination. Violations of lesser
rules and regulations will happen after three (3) warnings.
d. Non-payment of tuition.
e. Use of drugs or alcohol on school premises or during school hours or
at any school function.
f. Use of profanity or immoral conduct.
g. Low grades due to lack of effort.
Students dismissed for any of the reasons above may or may not be
allowed to re-enroll into the school. The decision will be solely at the
discretion of the General Manager and owners of the school.
Holidays:
Keune Academy by 124 will be closed on the following days and/or weeks
for all students.
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a.
b.
c.
d.
e.
f.
g.
Memorial Day-Saturday before
Easter-Saturday before
Spring Break
Summer Break
Labor Day-Saturday before
Thanksgiving Day, Friday & Saturday after
Winter Break
Friend/Family/Alumni services:
It is the policy of the school to treat friends and family members of students
the same as any other client regarding service and payment.
a. There are no discounts for them for services or retail
products. This policy will be reviewed during orientation.
b. The alumni students receive all services for one/half price for
up to a year after they graduated. Products will be sold at full
price.
Orientation for new students:
It is required for all new students to attend the orientation on the first day
of class to receive all information about your new classes and receive your
kit and other pertinent materials that are still pending per your contract.
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Student Lounges:
Student lounges are solely for the students.
a. You are expected to keep the area clean and tidy and clean your own
messes.
b. At no time may students bring friends, family, children, girlfriends or
boyfriends into the lounges.
c. Clients are not allowed in the student lounge at any time.
d. Refrigerator, coffee maker and microwave will be kept clean at all
times. The microwave should be cleaned after each use. The
refrigerator must be cleaned out completely each Saturday.
ANYTHING left will be discarded.
Student General Code of Conduct – Section II
1. Personal Conduct and Professional Ethics:
The Process Institute of Cosmetology reserves the right to dismiss or
suspend any student whose personal conduct is deemed unsatisfactory
by the administration.
Reasons for dismissal/suspension include, but are not limited to the
following: cheating, fighting, theft, dishonesty, attendance, refusing to
perform services, foul language, disruptive behavior, failure to comply
with Student Rules and Responsibilities, arguing with classmates,
instructors and/or the administrative staff, etc.
a. All students must adhere to individual classroom code of
conducts communicated by each individual classroom
instructor.
b. Students are expected to conduct themselves in a
professional manner at all times while in school and on school
premises. This extends to treating all classmates, instructors,
staff members and clients with professional courtesy and
respect at all times.
c. It is the policy that all instructors must follow specific criteria
and procedures when handling disciplinary actions.
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2. Supplies, Implements, Equipment and School Property:
a. Students are responsible for properly maintaining, sanitizing and
storing their supplies, implements and equipment.
b. It is imperative that a student arrives with all of his/her
implements. Each student is assigned a locker within her/his first
week of school.
c. Lockers should be used to store any supplies or equipment that
cannot be contained in the student’s kit that is provided within the
first week of school.
All students are required to arrive daily with all implements, equipment and
supplies, that have been furnished within her/his first week of attendance.
Phase 1 students arriving without implements, equipment, or supplies will
be given one grace period and either allowed to stay or allowed to clock
out and go home for supplies and return to school. The decision to which
option will be given will be made by the instructor and based on how well
the student can participate in class without missing supplies.
Any student that does not have all necessary equipment could be sent
home to get supplies then come back.
Students: lend or share your implements, supplies or equipment at your
own risk.
Keune Academy by 124 and its employees are not
responsible for lost, broken or stolen items.
KEEP YOUR WARRANTY INFORMATION
d. Students are not permitted to leave their supplies, implements or
equipment in classrooms, in clinic services areas (including
stations) or with an instructor or staff member.
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3. Food and Gum Chewing:
In order to maintain a professional and sanitary environment for
student.
a. Staff and student, food and beverages are not permitted in
classrooms or clinic service areas.
b. Students are welcome to utilize the student lounge or
outside picnic tables for eating.
c. Students using these areas are responsible for maintaining
the cleanliness of these areas.
d. While fresh breath is important, because we work very
closely with our clients, however, gum chewing is not
permitted.
e. Should you prefer gum to mints, please do so only in student
lounge. A client does not enjoy talking to a student chewing
gum, nor do you look professional.
4. Courtesy Telephone, Cell Phones:
For student convenience, the courtesy telephone is located in the main
hallway.
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a. Ideally the courtesy phone is to be used for emergencies
only, however, we understand there may be times a student
requires access to a telephone.
b. Students are strongly encouraged to keep phone calls to no
more than 3 minutes.
c. Please extend professional courtesy and respect to your
classmates with phone use.
With students’ hectic lives, we understand the need to have cells
phones.
However, cell phones must be turned off during class and put
away while in the clinic service areas.
Students are permitted to check for messages and return phone
calls during breaks and lunch break.
Under no circumstances should a student be on the phone or
texting during class or when with a client.
d. Students are not permitted to receive personal phone calls at
the front desk, nor are they permitted to use the phones at
the front desk during school hours.
e. In the event of an emergency phone call, every effort will be
made to locate the student (front desk will page, classrooms
checked, etc.)
f. Each student should provide an alternate emergency contact
number and name to all necessary parties in order to
accommodate his/her needs.
It is not the responsibility of Keune Academy by 124 or its
employees to handle emergency phone calls for a student.
5. Soliciting:
Soliciting of any kind is not permitted on or in the vicinity of the
school premises.
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6. Loitering:
Students are strongly discouraged from loitering or congregating in
the rest rooms, building entrance, dispensary, etc.
a.
Students are not permitted to loiter or congregate in the large
clinic floor or reception area/front lobby.
b. Students are not permitted, under any circumstances, in the
Instructor’s Lounge.
7. TPIC FACEBOOK GROUP: Students are invited to participate on our
facebook group. We will be communicating with you through this site
about events coming up. There should be only positive messages
about the school or individuals, no obscene language, and only
pictures relating to school and school events posted to the site. To
get onto the site, just log into your Facebook account, search
“Keuneacademyby124”, click the option that says “Keune GROUP”,
ask to join group.
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Clinic Practice General Rules and Responsibilities –
Section III
1. Students are NOT allowed to miss class to service clients on the
clinic/salon floor.
a. Hygiene: Students are required to practice all phases of personal
hygiene daily and to maintain the same high standards of
personal appearance in the clinic service areas as in the
classroom.
b. Female students are expected to wear a minimal amount of
make-up daily.
c. Hair must be done in a professional, fashionable manner.
d. Student ID tags must be worn daily.
e. Salon wear is permissible as long as it is black with enclosed
shoes.
f. A splash of color such as accessories is permitted.
Look the Part
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2. Sanitation and sterilization
a. Practices are taught throughout all phases of a student’s
education.
b. All students must follow proper sanitation and sterilization
practices. Work stations are to be swept and cleaned, mirrors,
shampoo bowls, etc. are to be clean, in proper working order and
thoroughly/properly sanitized after each use.
c. Be courteous towards your fellow students, instructors and the
clients.
d. Keep things neat, clean and orderly at all times. Avoid future
problems!
e. If any student is found not compliant by the board of the health
standards student will be asked to rectify the sanitation issue.
f. If student fails to correct the issue the school has the right to
dismiss the student for the day.
The Board of Health regulates all sanitation and sterilization
practices. It is everyone’s responsibility to ensure that the
school is in compliance with the regulations as outlined. Please
review with your instructor(s) the guidelines of these practices,
as they pertain to your area of study.
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3. Implements, Equipment and Supplies
All students are required to arrive daily with all necessary
implements, equipment and supplies that have been furnished.
a.
Any student that does not have all necessary
equipment could be sent home for the day.
b.
Students: lend or share your implements,
supplies or equipment at your own risk.
Keune Academy by 124 and its employees are not responsible for lost,
broken or stolen items.
4. Greeting the client
a.
The student is responsible for greeting the client
in the lobby area, accompanying the client to the
student’s work area, performing a thorough client
consultation and performing the requested service.
b.
Consult with instructor before performing any
client services.
5. The clinic floors are also considered classrooms.
a. No student is to leave any classroom environment without first
notifying his/her instructor.
b. Not only will this eliminate concern should the need arise to find a
student in case of emergency, this is common courtesy that all
professionals should practice.
c. Be certain to check in/out with your instructor and leave your
badge in the classroom or on clinic station.
6. Conversations
a. Conversations pertaining to a student’s personal life, lifestyle,
habits, etc. are prohibited in all classroom environments.
b. Student – client conversations should remain professional and
upbeat. Focus on the services being provided, recommendation of
products, future services, etc.
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c. Topics that should never be discussed include, but are not limited
to; religion, politics, personal problems, habits, sex, personal
opinions, etc.
d. The image a student projects is easily influenced by subject
matter of conversations.
e. What may not be offensive to you may in fact be offensive to
someone else.
f. Always be professional!
7. Product Supplies and Usage:
a.
All students, in all programs are required to use
products supplied by the school – dispensary and/or
retail center - only. While on the clinic floor, you will be
supplied with products to use on clients. You will not be
allowed to trade in any products when you are two
weeks or less away from your graduation date.
b.
Under no circumstances are chemicals of any kind
or color products from the outside to be used on a client
or student.
c.
Use of products supplied by the school students
are covered by our insurance; therefore, no other
products are allowed to be brought in the school.
d.
In order to avoid product waste, it is imperative
that a student does not mix chemicals, prepare supplies
or use products until a thorough client consultation has
been performed and the service has begun.
e.
When in doubt, always call for instructor
assistance.
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8. Client Service Policy:
a.
As outlined in your student contract and as
governed by the same regulations as classroom work, no
student may refuse to perform a service. Only students
can service a client’s hair, this is a state board ruling.
b.
Refusal of a service for “no cause” may result in a
student’s dismissal from school for the day, counseling
session with student, instructor, Director of Clinic Floor
and/or General Manager.
c.
Should a student feel he/she has “justifiable
cause” for this refusal, the student should:
d.
Explain, calmly and professionally, to his/her
instructor the reason for requesting that the
client/service be assigned to another student.
e.
After careful listening and consideration, the
instructor will decide to validate or void the student’s
request.
f.
If the instructor validates the request, the
client/service will be assigned to another student.
g.
If the instructor voids the request and/or another
student is not available to take the service/client, the
original student will be expected to perform the service.
h.
Further refusal by the student to take the client
will result in the instructor asking the student to put
his/her refusal in writing and clock out and leave school
premises for the remainder of the day.
i.
Keune Academy by 124 and its staff respect the
needs and concerns of our students. Our goal is to
provide students in all areas an opportunity to gain as
much “real world” experience as possible.
j.
This goal can only be met if students are able to
perform services on and interact with “live” clients. This
is a people driven industry.
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k.
It is imperative that students develop the
necessary technical, verbal and professional skills in
order to be successful in his/her chosen field.
9. Service Sales and Retail:
a.
Students are encouraged to “upsell” services as
well as recommend/sell products to clients, as these are
valuable skills for the beauty industry.
b.
Any student that “upsells” a service or sells retail
must be certain to note this information on the client
service ticket.
c.
Students not making client aware of any service
being performed or additional charges will not be given
credit for those services.
Under no circumstances are students permitted to “no charge”
any service unless permission has been granted by her/his
instructor.
10.
Receiving Hair Services:
Any student wishing to have a service performed by another student:
a. Students must receive permission from front desk personnel and
sign the request book that is kept at the front desk (at least 24
hours in advance) with the exception of Saturdays. NO STUDENT
SERVICES ALLOWED ON SATURDAYS.
b. Front desk personnel will book your appointment and block the
student’s book for the day requested.
c. At time of appointment, student stylist and student receiving
service should consult with instructor for approval of all services
to be performed.
d. The student receiving hair services will take instructor approved
ticket to front desk to pay your chemical fee(s) and staple the
receipt to it and tape to your mirror.
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e. Students are still required to complete a consultation and relay
the results to the floor educator available at the time.
f. Both students must have 7 credit hours completed that day
before an educator will allow personal hair care services to be
performed.
g. Services must not start before 12:30pm and be completed by 3:30
pm unless otherwise approved by instructor.
h. If a student is marked off for personal hair services and a client
requests either student, or clients need to be moved to
accommodate services to absenteeism the front desk will
reschedule your appointment for another day;
*CLIENTS COME FIRST ALWAYS.*
Single chemical charges are as follows for students of the
Process:
$10 color
$10 H/L
$10 L/L
$3 Conditioner
Example: If you are receiving a color and H/L = $20.00
j. Students receiving hair services at The Process will not be eligible for a
redo if a student is unhappy with result, charges will apply for all services
necessary to fix it.
k. Styling products, shampoo/conditioners can be purchased by students at
25% discount.
11.
Friends and family and alumni
Family members of students are treated and charged as any other
client for services and retail products. The only exception is that the
alumni students receive all services for one/half price up to a year
after graduation. There are no other discounts for them. Please see
policy in handbook.
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12.
Zonal Teaching
The clinic floor will be broken up into zones each day. Each student
will be assigned a station for the day and is not allowed to change the
location of their station without approval from an instructor.
Students should refer to the zonal chart each day to find out who
their zonal instructor is for the day. Each instructor is assigned one
zone for the day. Students must only consult their zonal instructor
for the day.
13. Level System:
Keune Academy by 124 encourages students to practice positive habits that
will yield success in the salon industry. The level system is based on this
concept. There are three levels on the clinic floor. These levels do not
directly correlate with what phase classes a student is attending. For
example, a student could be attending senior phase classes, but be a Level
1 on the clinic floor. Which level a student is determines the prices charged
for the services they perform and the time allotted for each service. Level 1
will have the lowest price point and will require the largest amount of time
to complete services, while Level 3 will have the highest price point and will
require the smallest amount of time to complete services. All students
should work towards becoming a Level 3, as this is closest to real-world
salon expectations. Advancing to a Level 3 means being better prepared for
success in the salon industry. When first on the clinic floor as a sophomore,
students will take clients that request them only. When the students
become juniors they will be a Level 1 student on the clinic books. At the
end of the students’ junior phase they will be able to level up to a level 2
based on the accomplishment of specific criteria. At the end of the
students’ senior phase they will be able to move up to a level 2 or 3 based
on their current level. Auditions will be practical assessments using the test
out rubric for each phase. Students can only move up or down one level at
a time. In order to move up or advance a level, students must achieve all of
the following goals:
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Goals:
1. Student must reach the predetermined monthly tracking goals
in at least 3 of the following student business number
categories in the most recently charted 8 week period to
advance a level.
a. Applicable business number categories: total number
referrals, percentage of pre-books, number of services
per client, total add on services, and retail dollars per
client
2. Student must have a minimum attendance rate of 90% by the
end of the 8 week period to advance to a level 2. Student must
have a minimum attendance rate of 95% by the end of the 8
week period to advance to a level 3.
3. Student must have a minimum GPA of 85% to advance to a
level 2. Student must have a minimum GPA of 90% to advance
to a level 3.
4. Student must meet the timing goals in all portions of their
practical test out to advance to a level 3.
5. Student must score a minimum of 80% on each portion of their
practical test out to advance to the next level.
A student placed on probation for any reason will be moved down one level
per probationary period. Once a student is released from probation, they
will have the opportunity to request to re-audition to advance to the next
level during the next scheduled audition, given they notify their instructor a
week prior to the scheduled audition and meet the goals listed above.
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Greeting Clients and Client
Consultations
Protocol Section IV
1.
Greeting Client: All students
must learn and understand the
importance of properly greeting
each/every client. Outlined below
are the guidelines of conducting a
proper greeting:
a. Client tickets will be passed out
each morning. This will inform the
student of their clients for the day.
When the client arrives, student will be notified verbally. Clinic
books often change throughout the day. It is the students’
responsibility to monitor their book for changes. Students should be
fully prepared for taking their clients prior to the client’s arrival.
b. The student must then walk into the lobby area and in an audible,
professional voice (please, speak loudly enough to be heard by the
clients) announce the clients name.
c. Under no circumstances should a student stand at the door
between the lobby and clinic floor area and yell for a client.
This is unprofessional and does not present a positive
image to the client.
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d. Once the client has identified him/herself, the student must
approach the client, shake his/her hand and escort the client to the
student’s station. Students, please be certain that the client remains
with you when walking back to your clinic station. This is not a race,
and this time allows you to welcome the client to the school.
e. Upon arrival at your clinic station, assist your client in getting
properly seated and situated before beginning the consultation. This
means the client should be facing the mirror, with a clear view of
him/herself.
f. The service/client ticket should never obstruct a client’s view or
interfere with properly performing a service.
2. Client Consultation:
A thorough client consultation must include, but is not limited to a
student verifying the following information: Complete “the art of
consultation” for each client and a Design Decision chart for each service
performed.
a. Has the client been to the school for services in the past? If so, the
students should verify information on the client’s record is correct.
b. Does the client take any medication or have any medical condition,
allergies, scalp conditions or abrasions that might interfere with the
student’s ability to perform the service?
c. What are the client’s anticipated results from her/his service you will
be performing today? The student must pick a picture of desired
results and explain to client what is and/or is not possible and the
steps the service will take. Confirm prices and timing with client
before starting service. If you are unsure about how to do any of
this, go ahead and drape client and patiently fill out any paperwork
that you can and wait for your zonal instructor.
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d. What products (hair styling aides or hair color, etc.), if
the client currently use to obtain the desired results?
any does
The above referenced questions are broad questions that a student
performing a service in any of the clinic service areas should ask her/his
client.
A student’s instructor will help with additional questions and information
that student’s should ask/gain from a client.
3. Service Preparation:
After completing a thorough client consultation, the student should
properly drape and prepare the client for his/her service.
a. When performing a service that requires a client to complete release
forms, the student should have client complete the forms in their
entirety, being certain to review the form/information with the
client.
b. Complete “The Art of Consultation” form for each client.
c. Have a picture of desired result agreed upon by client and student.
d. Complete Design Decision chart for each service to be performed.
e. Once the client is draped and prepared for the service with all
necessary paperwork filled out, the student must wait patiently for
his/her zonal instructor.
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f.
The student should, at their station only, receive assistance from an
instructor assigned to his/her clinic service area.
g. Please make sure the client is comfortable and make them aware
that the instructor will be coming soon.
h. Clients can be impatient at times; however, following these steps is
very crucial for effective assistance from your educator. Never leave
a client unattended for an extended period of time!
i. When your instructor arrives, please review what has been discussed
during the client consultation and confirm exactly what service is
going to be performed, products to be used, timing and pricing.
Students who do not confirm with instructor about service will not
receive credit for service.
j.
Instructor must stamp the top of the client ticket to signify that they
have approved consultation, services to be performed, products to
be used, timing and pricing.
k. All chemical services must be monitored by an instructor and
approval must be given for student to advance to next step in
service. Example: students must request that an instructor check
highlights before students rinse. If students do not do this step credit
will not be given for service.
4. Service Completion: Once the student has completed the service,
he/she is required to have an instructor review and assess the work.
The student should wait patiently at his/her station for instructor to
arrive.
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a. After the instructor has reviewed your work, as well as
confirmed again that prices and services on ticket are
correct, undrape the client and assist him/her in gathering
their belongings.
b. Note: always confirm with the client that he/she is pleased
with the service/results!
c. Instructor must stamp the bottom of the client ticket
signifying approval of service completion and prices. Client
must be in the students chair for approval from instructor.
d. Students who do not have services checked with an
instructor prior to taking client to front desk will not receive
credit for the services.
e. The student should assist her/his client in gathering the
client’s belongings and escort the client, with all completed
paperwork and client ticket to the front desk.
f. Remember, do not walk ahead of your client – walk with
them.
g. Wait until a front desk receptionist has approached your
client before returning to your clinic station.
h. Daily total sheet must be stamped off by your instructor
and turned in at the end of the week with weekly total
sheet along signed by and instructor. These must be
completed in black ink with student name, id #, and date on
every page.
Golden Rules for Creating the Environment
 Smile and be pleasant. This is a people oriented profession. No
grouches allowed!
 Be on time. If you will be late or absent let someone know!
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 Be prepared and organized - ALWAYS. In the “real world,” a
coworker will not be able to lend you supplies and/or
implements because they will be using their own supplies and
tools, and supervisors aren’t pleased with employees that
aren’t prepared.
a. Poor planning on your part does not constitute
someone else’s emergency.
b. Poor planning = Poor performance.
 Speak professionally and keep your conversations appropriate
to the environment - recommend products, future services,
etc. Remember that professionals don’t discuss personal
problems, sex lives, etc.
 Is your hair styled? Are you wearing fashionable makeup? Are
you clean and well-groomed? Are your nails clean and neatly
manicured? Your only answer – YES – I look the part – I
present a polished, professional image!
 Choose your attitude! No negativity allowed. Leave your
negative energy – thoughts and words – outside.
 Extend professional courtesy to your classmates, your clients,
your instructors and administration. You will receive the same
in return.
 Be fair and honest in your actions and thoughts.
 Have fun EVERYDAY!
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RULES AND RESPONSIBILITIES HAND BOOK RECEIPT
Students in all programs are expected to follow and fully
cooperate with the rules and responsibilities as set forth within
this handbook. Please note that these rules and responsibilities
could be subject to change without notice. If and when you
receive notice of a change, you will be required to follow the new
rules and responsibilities without exception.
By signing your contract, you are agreeing to and are accepting to
follow the rules and responsibilities, even if they should change.
The Student Catalog and Student Rules and Regulations are
updated on a regular basis. It is the responsibility of the student
to keep themselves up to date on these changes. Up to date
copies of both of these guides can be found on website –
www.keuneacademyby124.edu, under the “About Us” tab.
Students will be informed of any changes thru the Keune
Facebook page and weeklong postings in the student break area.
Changes are effective immediately upon posting, not when the
student has an opportunity to review them.
Keune Academy by 124 and its staff thank you in advance for
your full cooperation in this matter. We look forward to making
your learning experience and environment mutually beneficial
and professional.
I have read and understand and will abide by these rules and
procedures while in school at Keune Academy by 124.
________________________________
Signature of Student
__________________
Date
_________________________________________
Printed Name of Student
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