TABLE OF CONTENTS
Writing a Resume .................................................................................................................................................... 2
The Format and Appearance of Your Resume ..................................................................................................... 5
Sample Action Verb List ....................................................................................................................................... 6
Resume Rubric ..................................................................................................................................................... 7
Resume Sample .................................................................................................................................................... 8
The Cover Letter ...................................................................................................................................................... 9
Cover Letter Template ....................................................................................................................................... 10
Cover Letter Rubric ............................................................................................................................................ 11
Cover Letter Sample ........................................................................................................................................... 12
Accreditation ......................................................................................................................................................... 13
The Reference Sheet ............................................................................................................................................. 14
References Sample ............................................................................................................................................. 15
Resume Samples............................................................................................................................................... 16-20
Interviewing........................................................................................................................................................... 21
Sample Follow-Up Letter.................................................................................................................................... 23
Interview Questions ...................................................................................................................................... 24-27
Interview Rubric ................................................................................................................................................. 28
1
WRITING A RESUME
INTRODUCTION
Resume writing is an art, not a science. There are no “wrong” or “right” resumes, but there are
poor and excellent resumes and everything in between. You should evaluate your resume from
two different points of view – Content and Format/Appearance. Here are some general
guidelines:
CONTENT
What information should I include in my resume?
 HEADING: The heading is placed at the top of the page and includes your name; address; a cell
phone number which you check frequently and an email address you check daily.
*Tip: Make sure your email address is professional!
 EDUCATION: While you are still a student you should list “Education” before “Experience” on
your resume unless you have exceptional work experience in your background.
o List the name of the school and where it is located (city and state only).
o Include the degree you earned or will earn and the date of graduation (month and
year only).
o When listing Roger Williams University you may preface the degree with the words
“candidate for” and then your expected year of graduation.
GPA is optional: Include GPA if it is above a 3.0. If you have attained Dean’s List, be sure to
indicate that on your resume. If you have made it every semester, use the word
“consistently”. If you have made it sporadically, do not put the semesters on your resume.
Other Schools:
o You can list Study Abroad schools if it’s not Roger Williams University.
o Listing a school you attended but did not graduate from is optional but if you do put it
on your resume state what your major was and the dates attended (month and year).
Consider listing it if you obtained your Associates Degree or a certificate or if you have
work experience from that school that you would like to include on the resume.
o Listing your high school is optional. If you received honors or were involved in
athletics or other activities you may want to include it. If you are trying to “fill the
page” you could also include it. If you hoping to work in the school, you would want
to include it.
 EXPERIENCE: Include all your work experience; internships, professional, part time and summer
jobs, work-study, volunteer, and military service. Your work experience is listed in REVERSE
chronological order with your current or most recent employer first.
2
Include the company’s or organization’s name and address (city and state only), your starting
and ending dates (month and year are sufficient), and your job title.
Next, describe your job using action statements. The goal is to tell the employer what you did
as clearly and concisely as possible. This is your opportunity to let the employer know what
you have done in the past and what skills you will be bringing to the job. You need not
include every task, just the ones that may be important to the reader. There are some
generally accepted rules:
1. Start every action statement with an action verb (example action verbs in this book!)
2. Never use personal pronouns such as “I” “we” “I researched and created a marketing
plan…” or “I attended divisional meetings…”
3. Avoid unnecessary words such as, Job Title: Waitress. Just saying Waitress is enough.
Non-gender specific Wait Staff or Server is even better.
4. Use the appropriate tense. Use the present tense if you are describing a job you still hold.
Use the past tense if you no longer work for the employer.
5. Don’t use phrases such as Responsible for or Duties included. Tell the employer what you
actually did, not just what you were supposed to do. Even better, find a way to let the
employer know what you did and how well you did it.
6. Avoid repeating the same job description or key phrases over a series of jobs. Try to
highlight growth by stating only additional skills, new accomplishments, or higher levels of
responsibility.
7. Answer what, when, where, why, for whom, how, and how well did I do. You won’t
answer all questions for every bulleted statement, but it is a good technique when
brainstorming.
 SKILLS: You should consider including a SKILLS and/or QUALIFICATION section on your resume.
Many of you will have impressive computer skills and these are very marketable.
EXAMPLES:
o Word processing
o Spreadsheets
o Databases
o Operating systems
o Programming languages
o Network administration
o Internet
o Presentation graphics
o Desktop publishing/graphic design
o Social Media
Other qualifications you should include are language skills (fluent, conversational), licenses, and
training (Real Estate, CPR, First Aid etc.)
3
OTHER POSSIBLE SECTIONS FOR YOUR RESUME:














Collegiate Activities
Project Work or Course Work
Related Experience
Internship Experience
Community service
Research
Professional Certifications or Licensure
Publications
Major Accomplishments or Achievements
Summary of Qualifications
Professional Memberships
Professional Development
Presentations/Public Speaking
Presentations/Workshops
4
THE FORMAT AND APPEARANCE OF YOUR RESUME
How do I arrange the information on the page? What should a well-designed resume look like? There are no
hard and fast rules about how to format your resume. The appearance of the document is very much a matter
of personal taste. Here are some recommendations for your consideration:
 LENGTH: 1 Page
(After college once you have made a couple career moves, then 2 pages is more acceptable)
If you need two pages, never staple pages together. Every page of information you submit should
have your name on it.
 PAGE LAYOUT: NEVER USE A RESUME TEMPLATE! Be creative. Don’t look like others. Remember, the goal is
to make your resume attractive, neat and easy to read. Don’t overdo “special effects”. Avoid making your
resume look cluttered or too busy.
 PAPER: Use 8 1/2 by 11-inch resume quality paper. The color should be white or off-white. Print your
resume on a quality printer or take it to a copying service.
 CONSISTENCY: Be consistent throughout your resume. Double check spacing, font type and size, special
effects such as bolding or italics, tense, abbreviations, etc. Don’t use abbreviations except for state
abbreviations (RI, MA, CT, etc.)
 FORMAT: Putting information into bullet form is a matter of personal preference. The bulleted information
can be put into paragraph form by using periods (even though you use incomplete sentences) commas or
semi-colons to separate the phrases.
ONE FINAL THING: The last thing you should do is look at your resume as a whole and visually assess its
appearance. Is it well organized and easy for the reader to find and focus on important information? Is it
attractive? Will someone want to read it?
Read your resume one more time, read it carefully! There can be NO spelling errors or errors in factual
information. In short, is it perfect? Ask a friend to proofread it too. Ask lots of friends to proof it. Remember
you will have devoted four or five long years to your education by the time you graduate. After spending so
much time, effort and money, do you really want to just “throw together” the document that summarizes and
advertises your achievements to the hiring world? Take the time to do it right.
5
SAMPLE ACTION VERB LIST
Use action words like these to describe your experience and accomplishments:
Management/ Leadership
Skills
administered
analyzed
appointed
approved
attained
authorized
considered
consolidated
contracted
controlled
converted
coordinated
decided
delegated
developed
directed
eliminated
emphasized
enforced
enhanced
established
generated
handled
headed
hired
hosted
improved
incorporated
increased
initiated
inspected
instituted
led
managed
merged
motivated
organized
reorganized
replaced
reviewed
scheduled
secured
selected
streamlined
supervised
terminated
Communication Skills
accounted
addressed
advertised
advised
arbitrated
articulated
assisted
authored
clarified
coached
communicated
composed
condensed
conferred
consulted
contacted
conveyed
convinced
corresponded
coordinated
counseled
debated
defined
demonstrated
described
developed
directed
discussed
disciplined
drafted
edited
elected
elicited
enlisted
entertained
explained
expressed
interviewed
inventoried
involved
joined
judged
lectured
listened
marketed
mediated
moderated
negotiated
observed
outlined
participated
persuaded
presented
promoted
proposed
publicized
reconciled
recruited
referred
reinforced
reported
resolved
responded
solicited
spoke
suggested
summarized
surveyed
synthesized
translated
transported
tutored
wrote
6
Computer/
Technical
Skills
adapted
applied
assembled
built
calculated
computed
conserved
constructed
converted
debugged
designed
determined
developed
engineered
fabricated
installed
maintained
operated
overhauled
printed
programmed
rectified
regulated
remodeled
repaired
replaced
restored
solved
specialized
standardized
studied
upgraded
utilized
Financial/
Mathematical
Skills
accounted
adjusted
administered
allocated
analyzed
appraised
articulated
assessed
audited
authored
balanced
budgeted
calculated
charted
classified
compared
computed
conserved
consolidated
corrected
determined
developed
entered
estimated
evaluated
filed
financed
forecasted
logged
managed
marketed
measured
planned
prepared
programmed
projected
published
Resume Rubric
Resume is average,
needs improvement to
rise to the "top of the
stack."
Resume needs significant
improvement and would
be discarded during
screening
This resume almost fills
the page, but has some
uneven white space.
There may be a single
spelling or grammar error.
The font and spacing of
this resume are not
appealing and cannot be
easily scanned. There
are spelling errors and
grammatical mistakes.
This resume is either onehalf page or two to three
pages long. The font is too
big or may be hard to read.
There is more white space
than words on the page.
There are multiple spelling
and/or grammar errors.
This section is organized,
clear, and well defined. It
highlights the most
pertinent information and
includes: institution and its
Education
location, graduation date,
Section
major, degree, GPA, study
abroad (as appropriate),
and any relevant course
work.
This section is well
organized and easy to
read. It includes
institution and its
location, graduation date,
major, and degree.
GPA and “extra”
information, such as study
abroad and course work
are missing.
Information such as
institution and its
location, graduation
date, and major are
included, but degree
and GPA are not listed.
This section is not well
organized and there is
no order to how
information is
formatted.
This section is missing the
most crucial information.
Institution is listed, but not
its location and graduation
date is missing. The major
is included, but not
degree. No GPA is stated.
This section is well defined,
and information relates to
the intended career field.
Places of work, location,
titles, and dates are
included for each position.
Experience
Descriptions are clear and
Section
formatted as bullets
beginning with action
verbs. (This section could
be split into related and
other experience.)
Places of work, location,
titles, and dates are
included for each position.
Descriptions are
formatted as bullets
beginning with action
verbs, but are not detailed
enough to help the reader
understand the
experience. Information
does not relate 100
percent to the intended
career field.
Descriptions are not
presented in bulleted
lists that begin with
action verbs. Instead,
complete sentences in
paragraph form are
used to describe
positions. Places of work
are included for each
position, but not
locations, dates, and
titles.
There is no order to the
descriptions of each
position. Descriptions are
not detailed and don't
illustrate the experience.
No locations and dates of
employment are listed.
This section includes all
necessary information,
but is difficult to follow.
Leadership roles within
organizations are listed,
but skills are not defined.
Dates of involvement are
listed.
This section is missing
key information such as
leaderships positions
held or dates of
involvement.
Organizations are listed;
the organization, not
individual involvement
in each, are described.
This section is missing—or
contains very little—
information. Organization
titles or dates of
involvement are not
included, and there are no
descriptions.
Resume should effectively
land you an interview.
Format
Honors/
Activities
This resume fills the page
but is not overcrowded.
There are no grammar or
spelling errors. It can be
easily scanned.
This section is well
organized and easy to
understand. Activities and
honors are listed, and
descriptions include skills
gained and leadership
roles held. Dates of
involvement are listed.
Resume could land you
an interview (borderline
case).
by Amy Diepenbrock. Courtesy of the National Association of Colleges and Employers, copyright holder. www.naceweb.org.
7
SARAH MORTON
One Old Ferry Road  Bristol, RI 02809  401-254-3224  smorton256@g.rwu.edu
EDUCATION
Roger Williams University, Bristol, RI
Bachelor of Arts in Communication Studies
May 2016
INTERNSHIP EXPERIENCE
Office of Admissions, Roger Williams University, Bristol, RI
Lead Event Planning & Marketing Intern
January 2014 – May 2014
 Managed two interns in the event planning process and directed staff to maintain event progress
Event Planning & Marketing Intern
January 2013-May 2013
 Contributed to all facets of event planning, including web, print and coordination of details
 Assisted with planning, preparation, and execution of Spring events
 Created agendas and help facilitate meetings in preparation for events
 Distributed invitations to all accepted students for spring events
 Prepared materials and directed staff during Phone-A-Thons for incoming students
PROFESSIONAL EXPERIENCE
Career Center, Roger Williams University, Bristol, RI
Office Assistant
March 2013-Present
 Communicate with students, employers, faculty, and other constituents about Career Center programs
 Update databases to ensure accurate information when running reports
 Design visuals to promote on campus events
 Manage check-in for several events each semester to guarantee quantifiable data
New Student & Family Orientation, Roger Williams University, Bristol, RI
Family Program Coordinator
September 2014-December 2014
 Organized and conducted interviews in conjunction with professional staff members of 90 potential applicants
 Scheduled and arranged programming of family portion of orientation for over 1,100 family members
 Acted as liaison between professional staff and family members to effectively communicate
WORK EXPERIENCE
Salon, Smithfield, RI
Receptionist
September 2012-September 2014
 Created promotions, fliers, advertisements and monthly newsletter to increase patronage
 Provided superior customer service to all clients and managed appointments scheduled for up to seven stylists
 Handled sales and inventory of Salon specialty products
 Maintained cleanliness of Salon, often solely responsible for opening and closing procedures
Gymnastics Center, Smithfield, RI
Instructor
 Coordinated parties in a team of three, taking turns being lead instructor
 Facilitated group activities and games for up to 20 guests
 Enabled children ages 2-12 to perform gymnastics to their capability
TECHNICAL SKILLS
Software: Microsoft Word, Excel, PowerPoint, Outlook, Access
Social Media: Facebook, Twitter, YouTube, Pinterest, HootSuite, Tumblr
8
September 2011-June 2012
THE COVER LETTER
INTRODUCTION: There are at least three good reasons to write a cover letter:
 Many employers use the cover letter to assess a candidate’s writing and communication skills.
 To highlight aspects of your background. Don’t regurgitate your resume but instead give concrete
examples of your skills and experience and match them to the qualifications of the position or the
needs of the employer.
 To stimulate interest in you and your resume and to underscore your interest in the job.
FORMAT
 Any appropriate business letter format is acceptable. A standard set-up includes block paragraphs that
are double spaced between paragraphs.
 The cover letter should be printed on the same paper your resume and reference list is printed on. You
may also substitute the same heading used on your resume instead of your inside address.
*Tip: The best way to start a cover letter is by taking the job posting you are applying for and highlighting
areas that you have skills or experience. Then, you want to write about those job specific skills or experiences
in your cover letter.
Submitting the Cover Letter
 When emailing your resume, the cover letter may be used as the body of the email message itself or
attached to an email as a separate document. If attaching, attach as a pdf.
 If the cover letter is attached to the email, the email message can be very brief, i.e. “I am applying for
an internship position in your marketing department. My resume and cover letter are attached.” Be
sure to give your contact information in the signature block of your email.
9
Date
Your Name
Your address
City, State Zip Code
Employer’s Name
Title
Company Name
Company Address
City, State Zip code
Dear Ms. or Mr.
:
FIRST PARAGRAPH: Create interest and attract attention! Let your personality, enthusiasm, and interest
show! Explain why you are writing the letter. If you are responding to an advertisement, state the name
and date of the publication or web site where you found the ad as well as the job title for which you are
applying. If someone referred you, tell the reader who referred you and how they are connected to the
organization. This is one of the strongest methods to ensure that your resume will be read and increases
your chances of an interview dramatically. This paragraph will probably be only two to three sentences
long.
SECOND PARAGRAPH: Tell the employer why you think you are qualified for the job. Highlight and expand
upon your skills and experiences from your resume that you do not want the reader to overlook. This is a
good place to mention any projects or work you are doing currently which is not listed in your resume. Be
sure to tell the employer what you can bring to the organization.
THIRD PARAGRAPH: Indicate that you have researched the organization to which you are applying.
Connect the organization’s expressed needs with the skills and personality traits that you can bring to the
job. Don’t talk about what the organization can do for you, but what you can do for them. This should
connect directly to the second paragraph. Utilize the organization’s web site, job description and other
information to draw correlations between the organization’s needs and your skills, education and/or
experience.
CLOSING PARAGRAPH: This paragraph has two purposes. First, thank the employer for reviewing your
credentials. Second, indicate when you will contact the employer to discuss the possibility of an interview.
If you do not have a contact person for the organization, be sure to state when and where you can be
reached most easily.
Sincerely,
(sign your name here)
Your name typed
10
Cover Letter Rubric
Cover letter should get you the
interview.
Cover letter could land you an
interview. This is an average
letter (borderline case.)
Cover letter needs significant
improvement and would be
discarded during screening
This letter uses correct business
format with date and addresses
Business format at the top, and a signature at
and overall
the bottom. This letter is clear
quality of writing and concise, and grammatically
ability
correct. There are no spelling
errors.
This letter uses correct business
format with date and addresses
at the top, and a signature at
the bottom. There are minimal
grammar and spelling errors.
While its content is decent, this
letter does not convince an
employer to call.
Business formatting is not used
in this letter. There is no
address or date at the top. This
letter is not signed. There are
multiple grammar and spelling
errors. The content of this letter
does not make sense to the
reader.
This section identifies the
position for which you are
applying and explains why you
are interested in the job. You
have described how you heard
about the opening. The wording
is creative and catches an
employer’s attention quickly.
This section identifies the
position you are seeking. This
letter does not describe how
you heard about the opening.
You vaguely describe why you
are interested in this job. This
section is bland and might not
catch someone’s attention fast
enough.
This section does not clearly
identify what position you are
seeking. There is no description
of how you heard about the
position or why you are
interested. This letter definitely
will not grab an employer’s
attention and keep him or her
reading.
This letter identifies one or two
of your strongest qualifications
and clearly relates how these
skills apply to the job at hand.
This letter explains specifically
why you are interested in the
position and this type of job,
company, and/or location.
This letter identifies one of your
qualifications, but it is not
related to the position at hand.
This letter restates what is on
your resume with minimal
additional information. You
explain why you are interested
in the position but are too
vague.
This letter does not discuss any
relevant qualifications. You
have not related your skills to
the position for which you are
applying. This letter does not
state why you are interested in
the position, company, and/or
location.
This letter refers the reader to
your resume or any other
enclosed documents. This letter
thanks the reader for taking
Section 3: Closing time to read this letter. You are
assertive as you describe how
you will follow up with the
employer in a stated time
period.
You thank the reader for taking
time to read this letter. You do
not refer the reader to your
resume or application materials.
This letter assumes that the
employer will contact you to
follow up.
This letter does not thank the
reader for taking time to review
this letter. There is no reference
to a resume or other materials.
This letter does not mention
any plan for follow up.
Section 1:
Introduction
Section 2:
Identification of
skills and
experiences as
related to
position
by Amy Diepenbrock. Courtesy of the National Association of Colleges and Employers, copyright holder. www.naceweb.org.
11
SARAH MORTON
One Old Ferry Road  Bristol, RI 02809  401-254-3224  smorton256@g.rwu.edu
April 13, 2014
Ms. Alice Potter
Vice President Human Resources
ABZ Corporation
43 Westminster Street
Providence, RI 02903
Dear Ms. Potter:
A classmate of mine, Jamie Reynolds, suggested I contact you regarding internships with ABZ Corporation.
Jamie recently spent a semester at your organization as an intern in your Communications and Public Relations
department. She had so many positive things to say about her experience with your company I am eager to
explore similar internship possibilities.
As you will see from my resume I am a junior at Roger Williams University and I am majoring in
Communications. I am particularly interested in developing media relations within an organization. While
working with the orientation program at Roger Williams University I had to hone my communication skills
verbally and through print by providing families with important information. I often acted as the spokesperson
for the university while speaking with families. In addition I contributed to the Orientation social media sites.
These experiences, in addition to my academic background, make me a qualified candidate for your internship
program.
I am interested in ABZ Corporation for a number of reasons. According to your website, you were recently
voted “One of the Top Ten Businesses in Rhode Island” based upon your employee satisfaction. Also, ABZ is
dedicated to their community, allowing employees to spend up to 20 hours per year in service during work
hours. As a student at Roger Williams University, I have been part of the Student Volunteer Association and
have a passion to service those in need. I spent two Spring Breaks working with Habitat for Humanity in
Virginia and Tennessee. I am excited to know that there are organizations that have this same passion and
allow for employees to contribute.
I have enclosed a resume for your consideration. Thank you for your interest and your time. I would welcome
the opportunity to meet with you to discuss my qualifications further. I will contact you the week of April 30th
to see if I might arrange an interview. I look forward to speaking with you soon.
Sincerely,
Sarah Morton
12
Accreditation
Regional accreditation ensures your academic program meets the same high standards for educational quality
and rigor required of premier colleges and universities nationwide. Oftentimes, employers want to verify the
accreditation of a college or university before they will pay for tuition or fees as part of a company-sponsored
benefits program.
Roger Williams University
The New England Association of Schools and Colleges (NEASC) through its Commission on Institutions of
Higher Education accredits Roger Williams University.
The National Architectural Accrediting Board (NAAB) accredits the Master of Architecture.
The Association to Advance Collegiate Schools of Business (AACSB) accredits the Bachelor of Science in
Accounting, Business Management, Economics, Financial Services, International Business and Marketing
programs.
The American Chemical Society (ACS) accredits the Bachelor of Science in Chemistry.
The Rhode Island Department of Education (RIDE) and the National Association of State Directors of Teacher
Education and Certification (NASDTEC) approves the Elementary Education Program and the Secondary
Education Program.
The Accreditation Board for Engineering and Technology (ABET) accredits the Engineering Program.
The American Council for Construction Education (ACCE) accredits the Construction Management Program.
The American Bar Association (ABA) approves the Paralegal Studies Program.
The academic programs of the School of Justice Studies have been peer reviewed by the Academy of Criminal
Justice Sciences (ACJS).
The American Bar Association (ABA) approves the Law program.
13
THE REFERENCE SHEET
 A reference sheet should NOT be mailed with your resume and cover letter, unless requested. If you
are interested in pursuing the position, offer your list to the recruiter at the conclusion of your first
interview.
 References should include faculty at your university, employers, or anyone who can specifically verify
your professionalism. Do not use friends, relatives, clergy, etc. as references.
 Include 3-5 references in your list.
 When asking someone to be a reference for you, confirm that they can give you either a POSITIVE or a
BALANCED reference. Do not assume that because you had a positive experience, your employer did
also. If the person can only provide a NEGATIVE reference, look for a new reference—you want as
many positive references as possible. Use a balanced reference only if you cannot find 3-5 positive
references.
 Describe to your references the organization and type of job that for which you are applying. This
information will better help them to highlight important qualities and skills you possess that would
benefit the employer who is considering hiring you. Inform this person each time you use them as a
reference so that they can be prepared for the call and return the call promptly, if needed.
 On your reference sheet, include the name, title, place from which you know him/her, phone number,
and email address of your reference. There is no need to include an address as the recruiter or
employer will either be calling or emailing them to verify your credentials.
 Use your previously created letterhead for your reference sheet. This will give all of your
correspondences with each company a uniform appearance. Also, your personal information should be
on any document sent to a perspective employer to keep your contact information directly at their
fingertips!
14
SARAH MORTON
One Old Ferry Road  Bristol, RI 02809  401-254-3224  smorton256@g.rwu.edu
Jane Smith
Roger Williams University
Assistant Professor, Communications
(401) 254-1111
jsmith@rwu.edu
Maximillian Scott
Roger Williams University
Office of New Student Programs
Director, Orientation
(401) 254-2222
mscott@rwu.edu
Emma Lillian
Roger Williams University, Athletics
Head Softball Coach
(401) 254-3333
elillian@rwu.edu
15
P AUL M ARTIN
50 Petrie Dish Row 
Berlin, CT 06037 
(860) 555-0000

pmartin123@g.rwu.edu
EDUCATION
Roger Williams University
Bristol, RI
Bachelor of Science with a double major in Biology and Chemistry –ACS Accredited
May 2014
Concentration in Pre-Med
Roger Williams Honors Program
GPA: 3.8
Relevant Coursework:
• Biology I&II
• Calculus I&II
• Biochemistry
• Developmental Bio
• General Chemistry I&II • Physics I&II
• Genetics
• Probability & Stat.
• Organic Chemistry I&II • Anat. & Phys. I&II • Cell Bio & Immun.• General Psychology
Scientific Instrument Abilities: PCR, Gel Electrophoresis, Chromis Pro, Centrifuge, UV/Visible
Spectrophotometer, GC, HPLC, IR, NMR
RESEARCH EXPERIENCE
Genetic Research Assistant
February 2013-Present
Roger Williams University
Bristol, RI
 Conduct research on the location of the DNA mutation responsible for cardiac arrhythmia in the KCNE gene
family of slo-mo Zebrafish.
 Co-author of a poster presented at the 2010 Eastern New England Biology Conference.
LEADERSHIP EXPERIENCE
Vice President, Foundation for International Medical Relief of Children
2012-2013
Roger Williams University Chapter
Bristol, RI
 Co-founded the school chapter that provides medical supplies to a clinic in El Salvador.
 Organized, fundraised, and attended an alternative spring break trip to volunteer at the Las Delicias Pediatric
Clinic in El Salvador.
Assistant Waterfront Director/Counselor
Summer 2009-Summer 2011
YMCA Camp Coniston
Croydon, NH
 Supervised a staff of 70+ lifeguards and aquatic instructors, managed two waterfront areas, lead and critiqued
search and rescue drills for 18 girls in an eight week residential camp.
Server
February 2010-Present
Baci Grill
Cromwell, CT
 Train new staff in serving and banquet etiquette, proper food handling procedure, and excellent customer
service.
SKILLS AND CERTIFICATIONS
 Competent in Microsoft Word, Excel, PowerPoint
 Certified in handling vertebrate animals from the CITI Program
 Proficient in French
 Lifeguard, CPR, First Aid, Water Safety Instruction certification from the American Red Cross
16
Frank Gehry Architecture
Home:
8 Spruce Street
New York City, NY 10038
(999) 877-2220
School:
Roger Williams University
1 Old Ferry Road, Box # 157
Bristol, RI 02809
fgehry123@g.rwu.edu
Digital Portfolio Link
Education
Roger Williams University
School of Architecture, Art and Historic Preservation-NAAB Accredited
Master of Architecture/Bachelor of Science in Architecture
Minor: Construction Management
Bristol, RI
Study Abroad: The Institute for Fine and Liberal Arts at Palazzo Rucellai
Gained a global perspective in architecture and culture while living and
studying within the city of Florence and traveling throughout Italy and Europe.
Florence, Italy
Fall 2012
May 2014
GPA: 3.4
Coursework completed: Site and Environment, Structure, Form and Order, Construction Materials and Assemblies,
Mechanical and Electrical Equipment of Building, Construction Estimating and Scheduling.
Certifications: LEED Green Associate, OSHA 10 Hour Safety Course
NCARB council record 943513, completed 1500 training hours towards IDP
Related Work Experience
Castle Enterprises
NYC, NY
Field Intern
Summer 2011
Assisted in the design and build of historical homes in the Greater Westchester, NY area. Researched historical
preservation concepts and codes, and trends in the industry. Wrote summaries of findings to present to team.
 Design: Read blueprints to accurately estimate costs
 Research: Conceptualized clients’ needs from beginning to end of project
 Construction: Worked closely with construction personnel, visiting on site to answer questions and provide
feedback.
Additional Work Experience
Home Depot
Swansea, MA
Sales Associate
Sept. 2010-present
Juggled this part-time job with full-time studies to pay for 75% of private university tuition.
 Collaboration: Worked with diverse sales team to meet the needs of all customers including professional builders
and weekend do-it-yourselfers.
 Responsibility and Growth: Demonstrated leadership by assuming the role of the lead representative in the
absence of department manager. Promoted to Assistant Department Manager after one year of service.
 Knowledge: Utilized classroom learning to accurately assist customers in their design and building needs.
TECHNICAL SKILLS





Computer: Microsoft Word, Excel, PowerPoint, Project, Primavera, AutoCAD, Revit, Adobe Photoshop,
Illustrator, InDesign, Multiframe; Proficient with both PC and MAC platforms.
Drafting: Pencil, graphite, ink, charcoal
Language: Conversational Spanish
ACTIVITIES AND COMMUNITY SERVICE
American Institute of Architecture Students (AIAS)
Lacrosse, sailing, ice hockey
17
Fall 2009-present
Fall 2009-present
555.222.1111
MSilver123@g.rwu.edu
Matthew R. Silver
ENTRY-LEVEL INTERNATIONAL BUSINESS CONSULTANT
Business Development – Client Relations – Project Management
Energetic, well-rounded University student offering a fresh approach to international business.
Up-and-coming professional with academic and practical experience in international relations, financial
analysis, team leadership, sales, marketing, and communications.
International travel includes Israel and the U.K.
Conversational Hebrew.
Education
B. S., International Business, Roger Williams University
May 2014
Mario J. Gabelli School of Business – AACSB Accredited
Study Abroad: London Internship Program
GPA: 3.7
 Academic coursework included classes in Business Management, International Politics and History,
Economics, and Computer Skills.
 Delta Sigma Pi, Professional Business Student Organization.
Professional Experience
Tour Liaison, Young Judea
Jerusalem, Israel
Summer 2013
World-renowned tour program offering intensive learning and historical exposure to teens.



Managed logistical requirements for 30 participants throughout the country, providing currency
management, translation, medical visit escorts, lodging, and meals.
Facilitated 100% of scheduling and programming for the full five-week curriculum, including historical
site tours, education, and experiential and recreational activities.
Coordinated two-day athletic/educational competition involving more than 1000 people from several
countries.
Marketing Consultant Intern, Sprint-Walker
London, England
Summer 2013
Financial management consulting firm offering services to small and medium-sized businesses – up to $32M USD annual
turnover.



Conducted market research and analysis for the company and several client companies.
Developed and presented competitor research analysis at quarterly Board Meeting, contributing to
2013 marketing plan launch.
Researched, selected, and organized the participant list for large company-sponsored seminar through
the Institute of Directors.
Business Development Manager, University Painters
Newton, MA
2012
Professional painting contractor with more than 30 years of quality service and high customer satisfaction.



Achieved $85K in sales over four months, repeatedly earning sales leader status and resulting in rapid
promotion to manager for multiple independent contractors.
Enhanced profitability by boosting market development and sales generation through outreach and
cold-calling.
Facilitated contract negotiations for a variety of residential painting projects while managing painting
crews and overseeing day-to-day operations.
18
Charles Howard
Local Address: 1 Old Ferry Rd, Bristol, RI 02809 (401) 555-1111
Permanent Address: 98 Windsor Circle, Mattapan, MA 02050 (401) 555-8526
Cell Phone: (401) 555-3251
Email: choward123@g.rwu.edu
Education
Roger Williams University
Candidate for Bachelor of Science in Construction Management-ACCE Accredited
Minor in Business-AACSB Accredited
Recipient of a Roger Williams University Merit Scholarship
GPA 3.3
Bristol, RI
May 2014
Professional Accreditation


AIC Associate Constructor
OSHA 10 Hour
Fall 2012
Leadership
August 2011 – Present
Fall 2012 and 2013
August 2010
Roger Williams Construction Management Club
RWU Heavy Highway Construction Team Member
Community Connections- RWU Feinstein Service Learning
Related Experience
ABC Construction
Mattapan, MA
General Contractor
June- August 2013
 Provided general contracting work including demolition, ventilation, insulation and finishing of
second floor space of residence
 Completed pre-construction take-off and provided GMP for owner
Shawmut Design and Construction
Boston, MA
Field Intern
July 2010 – March 2012
 Shadowed Superintendent on the North Campus Residence Hall project on the Roger Williams
University campus
 Communicated with subcontractors and efficiently handled coordination issues
 Filed and updated drawings, sketches, RFI’s, bulletins and other documents
 Kept daily logs and progress photos
 Attended progress meetings with project managers, owners’ representatives, engineers, and architects
 Full-time summer internship, continued part-time during school
Technology Skills


Proficient in Primavera P6 Project Manager, AutoCAD, Constructware, CLI Estimating; Microsoft Excel and
Microsoft Project
Experienced in survey total station operation
Community Service Experience



RWU Feinstein Service Learning -Community Connections, Site Leader and Participant: A University-wide all-day
service program
Southern New England St. Jude’s Walk, Accounting Volunteer: Counted and recorded money raised by the walk
25 Tastes of Bristol Volunteer: Assisted restaurants and companies during event
19
Ashley Joseph
ajoseph2217@gmail.com
(999) 546-0202
EDUCATION
Roger Williams University, Bristol, RI
Bachelor of Science in Criminal Justice
Minors in Computer Information Systems and Political Science. Cumulative GPA: 3.2
December 2013
RELATED WORK EXPERIENCE
Probation Department Internship, West Roxbury, MA
Fall 2013
 Assisted in the courtroom while learning the basics of the judicial process.
 Observed interactions between probationers and Probation Officers.
 Researched and updated the department’s resource manual containing over fifty programs and services offered to
probationers.
WORK EXPERIENCE
Turning Point, Inc., Newburyport, MA
2012 - Present
Program Manager
 Promoted in 2009 to provide immediate supervision of eight direct support staff,
 Interview, hire, orient, train, and write disciplinary actions and performance evaluations for all staff.
 Manage all financial matters directly related to client funds and household budget for the organizations quarterly
audit.
 Maintain all client confidential files, health records, and program files.
 Act as a liaison with all client families/guardians, Department of Developmental Services service coordinator, and
day program staff.
 Facilitate and conduct monthly team meetings with program staff.
 Maintain the program to all state DDS licensing and certification standards.
Direct Support Staff
2010 – 2012
 Provide one-on-one care to mentally and physically challenged individuals in residential homes.
 Ensure the safety and rights of clients at all times.
 Assist in the development and execution of dietary and behavioral plans for residents.
 Maintain communication logs, shift notes, incident reports and medical administration documentation.
 Supervise client’s daily living activities such as hygiene, household chores, cooking, shopping, banking and other
community activities.
Claude Curran MD, Fall River, MA
 Received phone calls from patients regarding various issues including appointments and prescriptions.
 Prepared charts for patient visits along with writing patient prescriptions for MD signature.
2009
LEADERSHIP EXPERIENCE
Bridge to Success Mentor Program at Roger Williams University
 Provided tutoring and guidance to disadvantaged Middle and High School students.
 Helped to instill the importance of a college education by modeling actions and behaviors.
2012 – 2013
SKILLS/CERTIFICATIONS



American Heart Association Heartsaver First Aid and CPR; PAC Restraint Techniques Trainer; MAP Certified
Microsoft Word, Excel, and PowerPoint
Conversational Spanish
20
Interviewing: Before, During, and After
Before the Interview
Your work starts long before you even get to the interview!
Do your research. Check out the company’s website and LinkedIn pages. Get to know the organization's
history, greatest achievements, and key players. Do a Google search to find recent news articles involving the
company. Doing research will allow you to ask informed questions and show you care about the position.
Telephone Etiquette:
 Your voicemail may be the employer’s first impression of you. Have a professional, simple greeting
message. Example: “You have reached Jane Jones. I’m sorry I missed you. Please leave a message.”
 Your interview begins as soon as you say “hello”. Let the call go to voicemail if you are in class or
cannot speak readily, then return the call PROMPTLY and after you have reviewed your research.
 Use formal, professional speech. Avoid slang or informal language.
 When arranging an interview, be prepared with your calendar and daily schedule available for quick
reference. Know what questions you need answered (e.g., Where should I park? Would a suit be
appropriate? Is there anything I should know about the interview site? Besides my resume and
references, what else should I bring?)
 Be sure to get the interviewer’s name and telephone number, and directions to both the location of
the building and the location of the office within the building.
Get Organized. Put a portfolio together with information you want to have at the interview.
 At least three copies of your résumé on résumé paper. The bookstore, the RWU Copy Center in the
Law School and stores such as Staples carry it.
 A typed list of at least three references. Make sure your name is on the list (use the same header as
your résumé).
 A list of questions you want to ask. The interviewer will almost certainly ask you if you have any
questions. Stay away from questions about pay, time off, or benefits, and avoid questions that have
answers you could have found on the company website. Suggested questions are included on page 28.
 Any other extras the employer expects (e.g., work samples, college transcripts, etc.).
Get your outfit together. When you schedule the interview, you can simply ask, “Would a suit be
appropriate?” The person you speak to will tell you what you need to know. If you forget to ask, use
professional attire with neutral colors, skip excessive accessories and fragrances, and be neat and clean. Do a
web search based on your industry—you’ll find articles and videos to tell you how to dress, how to tie a tie,
etc.
Do a test run. Know where you're going, and how long it takes to get there. Using your GPS on the day of the
interview won’t help you if your exit is closed for construction, or if you don’t know where to park.
21
During the Interview
Be punctual. NO EXCUSES. If you can’t make a test run the day before, double the amount of time your GPS
tells you it will take.
Be confident. Congratulations, you scored an interview! This means you’re qualified for the job, and
somebody already sees some potential in you. Prove them right.
Be aware of how you present yourself.
Verbal Interviewing Skills:
 Watch for verbal tics; “ya-know”, “like”, “umm”.
 Answer the question asked. If you are unsure of the question, ask for clarification.
 Think before you speak, and talk clearly and slowly.
Non-Verbal Interviewing Skills:
 Shake hands firmly when greeting the interviewer(s), and when leaving also.
 Make eye contact but don’t stare.
 Sit straight but comfortably, and keep an “open” posture (don’t fold your arms). You can use your
hands to talk, but don’t get carried away. Try to avoid fidgeting.
 SMILE!
At the End of the Interview…
Ask questions. Usually you will be given the chance to ask questions of the interviewer. Use 3-4 questions
you’ve prepared in advance, taken from the list on page 28.
Make sure you know the names and titles of your interviewers. Request a business card from the
interviewer(s). This will help you with following up later.
Inquire about next steps: Ask about the timeline for filling the position, whether they need you to send them
any additional information, or when would be a good time for you to follow up.
Ask for the job (sort of). This is your chance to reaffirm your interest in the position, and the moment for your
elevator pitch. Remind them of why you’re a perfect fit.
After the Interview
Send a thank-you letter. This is your last opportunity to sell yourself as the ideal employee. See next page for
a sample, and follow these guidelines:
 The thank-you letter should be brief. The main point of the follow-up letter is to thank the interviewer
and to reiterate why you are a wonderful candidate for the position.
 Send letter within 24 hours ideally. If you met with a group at once, you can send them all the same
thank you letter, addressed to each individual person. If you meet with people separately, they should
each get a unique thank you letter.
 Personalize your correspondence by using information or a point that was discussed in your interview.
Draw correlations to reiterate why you are a good fit for the position and organization.
 Offer to provide any additional information and provide all of your contact information. Make it easy
for the organization to offer you the position.
Follow up. Call the person with whom you met. Check on your status with that company. Be tactful and follow
the guidance they gave you in the interview about their decision timeline (in other words, if they said they
would need at least two weeks, don’t call them a week after your interview).
22
SARAH MORTON
One Old Ferry Road  Bristol, RI 02809  401-254-3224  smorton256@g.rwu.edu
September 22, 2013
Mr. Art Williamson
Director of Human Resources
ABC Builders
122 High Rise Lane
Great City, RI 04321
Dear Mr. Williamson:
I want to thank you for your time on Wednesday. Our discussion left me even more excited about joining
the ABC Builders team as an Architectural Intern and convinced that I would be a perfect fit.
I am tremendously excited by the prospect of working in the challenging and highly innovative
environment you have established. I am happy to learn of the new projects that have recently been awarded
to ABC Builders and know that I can make a contribution to these projects’ success. In return, I will bring
you proven strengths in drafting technique and fresh approaches. I am eager to prove my abilities and
successes to you on a first-hand basis. I will keep in touch to see when we might meet again and if there is
any other information I can provide you in the meantime.
Thank you again for your time and consideration.
Sincerely,
Sarah Morton
23
Interview Questions
Keep in mind three key things when answering questions:
Keep your answer positive. Even seemingly negative questions can have positive answers (e.g., Q: “What’s
your biggest weakness?” A: “I’ve struggled a bit with Microsoft Excel. But I’m taking an advanced course at the
local college that is not only making me much more comfortable, but helping me to be an efficient user of all
of the functions of the application.”).
Keep your answer relevant. At the end of each question, the employer is silently adding, “…as it relates to this
job at this company.” Be sure to address this unspoken element of the question.
Think “STAR”. Use the STAR approach when answering interview questions:
Situation: Describe a specific event or situation, not a generalized description of what you have
done in the past. Give enough detail for the interviewer to understand, without being too longwinded.
Task: Explain the task that you needed to accomplish to improve the situation.
Action: Describe the action you took and be sure to keep the focus on you. If you are discussing a
group project or effort, describe what YOU did—not the collective efforts of the team.
Results: What happened? How did the situation end? What did you accomplish? What did you
learn? Always portray this in a positive way.
24
By preparing a response to each of these,
you will be ready for almost 100% of possible interview questions!
1. What do you know about our company?
2. How have you spent your summer?
3. How do you spend your free time?
4. Have you held a leadership position?
5. Tell me about yourself.
6. Describe yourself with one word.
7. What are your future career plans?
8. Why do you think you might like to work for this company?
9. What courses did you like best? Least? Why?
10. Why did you choose your particular field of work?
11. Do you feel you have received good general training?
12. What qualifications do you have that make you feel you will be successful in your field?
13. Have you ever had any difficulty getting along with fellow students and faculty?
14. Do you prefer any specific geographic location? Why?
15. Why did you decide to go to this particular college?
16. What personal characteristics are necessary for success in your chosen field?
17. What have learned from some of the jobs you have held?
18. Do you prefer working with others or by yourself?
19. Have you changed your major field of interest while in college?
20. What is your greatest personal asset? Your greatest weakness?
21. Do you like routine work?
22. Are you willing to relocate?
23. Are you willing to go where the company sends you?
24. Have you plans for further education?
25. What are your special abilities?
26. What have you done that shows initiative and a willingness to work?
27. What are the most important rewards you expect in your business career?
28. Why should I hire you?
29. Describe the relationship that should exist between a supervisor and those reporting to the supervisor.
30. What criteria are you using to evaluate the company for which you hope to work?
31. What type of position do you want with our company?
32. Why do you want this job?
33. How do you feel about your last employer?
34. How can you relate any experience you have had to the job for which you are applying?
35. What co-curricular activities did you participate in while in school?
36. Which were the most meaningful?
37. Did you receive any special honors or awards?
38. What accomplishments in this area pleased you most?
39. Can you accept constructive criticism?
40. Do you cooperate with others? Would you help a co-worker after you had completed your assigned tasks?
41. Would you object to working as a trainee for six months?
42. If you had a choice of job and company, what would most like to be doing five years from now? Where?
Why?
43. What can I do for you today?
25
44. What kind of work interests you?
45. What do you think might be some of the disadvantages of this kind of work?
46. Why were your grades so low?
47. Do you have any disabilities or physical limitations?
48. Will your limitations interfere with your job performance?
49. Could you explain this gap in your work history?
50. What did you like most about your last job? What did you like least?
51. How do you know you can do this job?
52. What do you do if you have a personality clash with a supervisor?
53. What would you do if you started to become bored with work?
54. What if a personal problem interfered with your work performance?
55. What have you learned from your previous jobs?
56. Can you list any examples of your creativity?
57. Have you ever helped to reduce operating costs? How?
58. Can you work well under pressure?
59. What was your most important accomplishment during your school years?
60. Describe a situation in which you were able to use persuasion to successfully convince someone to see
things your way.
61. Describe a time when you were faced with a stressful situation that demonstrated your coping skills.
62. Give me a specific example of a time when you used good judgment and logic in solving a problem.
63. Give me an example of a time when you set a goal and were able to meet or achieve it.
64. Tell me about a time when you had to use your presentation skills to influence someone's opinion.
65. Give me a specific example of a time when you had to conform to a policy with which you did not agree.
66. Please discuss an important written document you were required to complete.
67. Tell me about a time when you had to go above and beyond the call of duty in order to get a job done.
68. Tell me about a time when you had too many things to do and you were required to prioritize your tasks.
69. Give me an example of a time when you had to make a split second decision.
70. What is your typical way of dealing with conflict? Give me an example.
71. Tell me about a time you were able to successfully deal with another person even when that individual
may not have personally liked you (or vice versa).
72. Tell me about a difficult decision you've made in the last year.
73. Give me an example of a time when something you tried to accomplish and failed.
74. Give me an example of when you showed initiative and took the lead.
75. Tell me about a recent situation in which you had to deal with a very upset customer or co-worker.
76. Give me an example of a time when you motivated others.
77. Tell me about a time when you delegated a project effectively.
78. Give me an example of a time when you used your fact-finding skills to solve a problem.
79. Tell me about a time when you missed an obvious solution to a problem.
80. Describe a time when you anticipated potential problems and developed preventive measures.
81. Tell me about a time when you were forced to make an unpopular decision.
82. Please tell me about a time you had to fire a friend.
83. Describe a time when you set your sights too high (or too low).
26
Interview Questions: What YOU Can Ask THEM
Remember, an interview is a two-way street. You will almost certainly have a chance to ask questions at the
end, or even throughout your interview. Be ready with a few from this list:
1.
2.
3.
4.
5.
6.
7.
8.
9.
What is the top priority for the person in this position over the next three months?
What is the biggest challenge in your department?
What have you enjoyed most about working here?
How would you describe a typical week/day in this position?
Can you explain the organizational structure? Who would I report to? Who would be on my team?
If I am extended a job offer, how soon would you like me to start?
What training is involved for this position?
How will my performance be measured? By whom?
Who is your biggest competitor for your products/services? How is what you offer different from
your competitor?
10. Can you describe your ideal employee?
11. Are there any other questions I can answer for you?
Do not ask questions that have obvious or readily available answers (e.g., on the company’s website), or that
were answered for you already in the interview. The questions above are designed to help you gather more
information, and possibly find a way to provide additional valuable information to the employer that did not
come out while you were answering their questions.
27
Interview Rubric
Average interview: You could
get called back, but it is not
certain.
Interviewing skills need
significant improvement: You
would not get this job.
You look nice, but you do not
wear a suit. Your greeting is
appropriate, but you forget to
shake hands with your
interviewer. Your conversation
is enthusiastic and engaging.
Your attire is unprofessional:
You wear jeans or shorts to
the interview. You do not
greet or shake hands with your
interviewer. Your conversation
is not energetic.
You are knowledgeable
about the organization and
position. You display poise
and confidence. You relate
your skills to the job very
well.
You are knowledgeable about
the position, but not about the
organization. You display
adequate confidence in your
answers. You state your skills,
but do not adequately relate
them to the job.
You are not knowledgeable
about the position or
organization. You are not
confident in answering
questions about yourself. You
do not state the skills you have
to do the job.
You have excellent eye
contact with your
interviewer (without
staring). Your language and
grammar are appropriate.
(No use of "um".) You speak
at the correct speed.
You have adequate eye contact
with your interviewer. Your
language and grammar are
adequate. You use "um" and
other inappropriate terms, but
not enough to disrupt the
interview. You speak a little too
quickly or too slowly.
You look at the floor or ceiling
when speaking. Your grammar
and language
are inappropriate. You speak
too quickly or too slowly.
You successfully convey
your interest in the
position. You ask
appropriate questions. You
thank the interviewer.
You convey some interest in the
position. You are not prepared
to ask questions. You thank the
interviewer.
You do not show any interest
in the position. You do not ask
any questions. You do not
thank the interviewer.
Excellent interview: You
should get a job offer!
Your appearance is
professional; you are
wearing a business suit. You
First
greet and shake hands with
Impressions
your interviewer correctly.
Your conversation is
enthusiastic and engaging.
Interview
Content
Interview
Skills /
Techniques
Closing
by Amy Diepenbrock. Courtesy of the National Association of Colleges and Employers, copyright holder.
www.naceweb.org.
28