Appendix BlackBerry Offer
BlackBerry® Unlimited
 BES
 BIS
BES/BPS Install and implementation cost:
Item
BES Installation fee
BES Initial 20 licenses
Price
5,000 AED
18,000 AED
BES/BPS Additional Client Access License (CALs):
CALs
1 CAL
5 CAL
10 CAL
50 CAL
100 CAL
Price
420 AED
1800 AED
3000 AED
14000 AED
26000 AED
Quantity
BES yearly support is 5,000 AED OR 1,000 AED per customer visit
Total
BlackBerry Handset Installment Option
(This is a Limited Period Offer only. Valid till stocks last)
Applicable for Super 100, 200. Premier 1K, Premier 5K, Premier 10K,
Premier G Plans
Handset Model
Handset
Upfront Price
(One
time)(AED)
Bundle Price UN at AED
100pm
UI AED 200pm
Qty
Total
Savings
BlackBerry NEW
CURVE 9300
499
BlackBerry
BOLD 9780
1149
Minimum 12
Months
BlackBerry
Installment
TORCH 9800
1699
Plan*
NEW TORCH
BlackBerry 9860
999
NEW BOLD
BlackBerry 9900
1299
*In case of early termination prior to the completion of installment period, AED 70 / month
per sim would be charged for the remaining period as termination fee.
Applicable for Premier 25K, 50K, 100K plans, Business Super Plans 400
Handset Model
Handset
Upfront Price
(One
time)(AED)
Bundle Price UN at AED
100pm
UI AED 200pm
Qty
Total
Savings
BlackBerry NEW
CURVE 9300
299
BlackBerry
BOLD 9780
999
Minimum 12
Months
BlackBerry
Installment
TORCH 9800
1199
Plan*
NEW TORCH
BlackBerry 9860
899
NEW BOLD
BlackBerry 9900
999
*In case of early termination prior to the completion of instalment period, AED 70 / month per
sim would be charged for the remaining period as termination fee.
24 Months Installment plan is available only on Bespoke Basis. Please coordinate with
you line manager and Enterprise marketing for the same
Basic requirements for BlackBerry BES installation
Operating System
The computer on which you plan to install the BlackBerry® Enterprise Server will need one of the following:
a) Microsoft® Windows® 2000 Service Pack (SP) 4 (Server or Advanced Server editions)
b) Microsoft® Windows Server® 2003 (SP1 is required for Microsoft Windows Messenger support and if you are using Microsoft Exchange 2007)
Messaging servers
Microsoft Exchange
Your messaging environment must be one of the following:
 Microsoft Exchange Version 5.5 native environment
 Microsoft Exchange 2000 native environment
 Microsoft Exchange 2003 native environment
 Microsoft Exchange 2007 native environment
 mixed environment (any combination of Microsoft Exchange Version 5.5, Microsoft Exchange 2000, and Microsoft Exchange 2003)
OR
IBM Lotus Domino
Your messaging environment must be one of the following:
 IBM Lotus Domino server Version 5.0.3 or later (Version 5.0.12 recommended)
 IBM Lotus Domino server Version 6.0 or later (required to support encrypted message display; Version 6.0.4 required to
 display read or unread message status on the BlackBerry® device)
 IBM Lotus Domino server Version 6.5 or later • IBM Lotus Domino server version 7.0
Your client software must be one of the following:
 IBM Lotus Notes Version 5.0.3 or later (Version 5.0.12 recommended)
 IBM Lotus Notes Version 6.0 or later
 IBM Lotus Notes Version 6.5 or later
 IBM Lotus Notes Version 7.0
OR
Novell Groupwise:
 Novell GroupWise Version 6.5 SP1 or later (required for the object application programming interface (API) mode of the BlackBerry® Enterprise Server)
 Novell GroupWise Version 7.0 SP1 IR1 or later (required for the simple object access protocol (SOAP) API mode of the BlackBerry® Enterprise Server)
Database
To support the BlackBerry® Configuration Database:
• Microsoft SQL Server 2000 Desktop Engine (MSDE 2000)
• Microsoft SQL Server 2000 SP3a
• Microsoft SQL Server 2005 (Standard, Enterprise, or Express)
BlackBerry® Enterprise Server hardware requirements
To ensure adequate performance, the BlackBerry® Server should meet the following requirements:
• 2.8-GHz Pentium Processor or higher (A maximum of four CPUs per computer are supported.)
• 1GB of RAM recommended and 4GB RAM maximum.
• NTFS partitioned Hard Disk with Minimum 1GB free space
• VGA or higher-resolution monitor.
• keyboard.
• mouse or other pointing device (optional).
For CD-ROM installation:
• a CD-ROM or DVD drive.
du BlackBerry General Terms and Conditions
du Blackberry Service Terms & Conditions
These du Blackberry Service terms and conditions apply in addition to the du Enterprise General Terms and Conditions previously agreed by the Customer. In the event of any
inconsistency between the terms, these du Blackberry Service terms and conditions shall prevail.
In these Terms and Conditions the following definitions shall apply:
Charges
Device
Device Software
Disconnection Notice
Equipment
End-User Licensed Software
First Line Support
GSM Gateway
Minimum SIM Holding
Minimum Period
On-Line Account Management
Service
Pre-installation Survey
Service
Software
1
Orders
the one-off charges and usage charges set out in the latest version of the du Tariff Guide.
a handheld wireless data and voice device incorporating a SIM Card.
one of more of the following packages which, once installed on the Customer’s server or PC forms part of the End-User Licensed Software
for the purposes of using the Service: BlackBerry Enterprise Server (BES), BlackBerry Internet Server (BIS), BlackBerry Client Software,
BlackBerry Desktop Edition Software.
a notice to disconnect one or more SIM cards from the Services given pursuant to clause 5.1.
any items other than Devices, that may be supplied by du to the Customer under this Agreement, including user guides and any Software
(but not End-User Licensed Software).
any software, the licence terms for which are governed by a separate agreement with the licensor of such software typically by means of a
“click-wrap” or “shrink-wrap” licence agreement.
the Customer’s own IT helpdesk support which shall be the first point of contact for Device users in the event that they have a query or
problem with a Device or the Service.
a device (not capable of being used whilst in motion) for wireless telecommunications designed or adapted to be connected by wireless
telegraphy to the du wireless telecommunications network or the wireless telecommunications system of another network operator and
used solely for the purpose of sending and receiving messages conveyed by means of the du wireless telecommunications network or the
wireless telecommunications system of another network operator.
the minimum number of SIM cards as detailed in the Order Form which must remain connected to the Services in accordance with clause
6.2.
the minimum number of months each SIM Card provided under this Agreement must remain connected to the Service, which unless
specified on the Order Form shall be 12 months.
the secure service available to certain du customers on specified terms and conditions via the du website to access, download, store and
make use of online account information.
the checklist signed by the Customer, setting out details of the Customers IT infrastructure upon which the Device Software will operate.
the provision by du to the Customer of wireless airtime, network capacity and Equipment which enables Device users to send and receive emails through the Customers corporate network and/or access an Internet Service Provider e-mail account using a Device.
any software (excluding End-User Licensed Software) supplied to the Customer by du or any other supplier under the terms of or in respect
of this Agreement.
1.1
du will supply the Customer the Service and Equipment ordered by the Customer as shown on the Order Form, under the terms and conditions contained in these
BlackBerry Terms and Conditions, du’s General terms and Conditions and the Pre-installation Survey (altogether the Agreement), at the prices specified in the du Tariff Guide.
2
Equipment
2.1 du shall pass on to Customer the full benefit of any manufacturer warranties for Equipment and Software provided for the Customer’s use by du. If the Customer notifies
du of any defect or fault in the Equipment and/or Software that is covered by manufacturer’s warrranties du shall, at du’s option, repair or replace the faulty Equipment and/or
Software with the same or an equivalent item of Equipment/Software in accordance with the terms of the manufacturers warranty.
2.2 Any Equipment provided by du to the Customer remains the property of du.
2.3 Following any upgrade of Equipment or termination of the Services, all Equipment no longer used for provision of the Services must be returned to du at the Customer’s
expense.
2.4 The Customer agrees not to sell, transfer, lease, charge, assign by way of security or otherwise deal in or encumber the Equipment in any way, and that it shall keep all
Equipment in good working order during the period of use by the Customer. du reserves the right to charge the Customer the replacement cost price or charge for repairs to any
Equipment that is not returned to du or that is not kept in good working order (allowing for fair wear and tear).
2.5 du reserves the right to add to, substitute, or to discontinue any item of Equipment at any time.
3
Services
3.1
All service contracts shall be for the Minimum Period specified in the Order Form. The monthly fees for the first month will be pro rata the number of days from
which the Service is made available. If this Agreement is terminated part way through a month, Customer will be billed the full charges for that month.
3.2
Copyright in the On-Line Account Management website and Software belongs to du or its licensors. du copyright must remain on all reproductions of material from
this website. The Customer may access, download, store and make use of only their own online account information and shall agree to any special terms and conditions that
apply to the provision of such online account information.
3.3 Certain elements of the Services are dependent on the Customer having suitable IT infrastructure available and using an appropriate Device. Not all BlackBerry compatible
devices are endorsed by du. The Customer expressly acknowledges their additional obligations as set out in clause 7.3 and 7.5, and in the event that the Customer is unable to
provide suitable IT infrastructure in accordance with du’s specifications, or fails to use a Device endorsed by du, then:
3.3.1 some of the Services may not function correctly (the Affected Services);
3.3.2 du reserves the right not to provide the Customer with the Affected Services;
3.3.3 du shall have no liability for the Customer’s inability to receive the Affected Services; and
3.3.4
Customer agrees to pay all installation, activation and administrative costs for all services performed by du to date even where it is no longer possible to
provide the Service.
3.4 The Customer may not transfer a SIM Card from the tariff which that SIM Card was originally connected to under this Agreement to another tariff except where du agrees
to do so and confirms such a change in writing to the Customer.
3.5 du reserves the right to terminate any user’s data session that is
putting du’s network at risk or is otherwise detrimental to du’s customers use of the du network.
3.6
Where a Device user configures their Device to include both an ISP email account and their corporate email, all email sent to the ISP account will be brought into the
Customer’s corporate network and will therefore be subject to the Customer’s corporate email policy.
3.7
The Service is an always on, always connected GPRS service. It will automatically attempt periodically to connect to the GPRS network when turned on in another
country and there is a possibility that a charge could be triggered when the device connects to the network. The Service email functionality can be switched off whilst roaming to
avoid unnecessary costs.
4
Support Services
4.1
If Customer has ordered training services from du, du shall train up to three helpdesk staff of the Customer to enable the Customer’s IT staff to provide First Line
Support to its Device users. The cost of the training is as set out in the du Tariff Guide
4.2
du shall provide the following support (subject to Customer’s fulfillment of its obligations to provide First Line Support) for the Services:
4.3.1
Second Line Support consisting of a 24 hour call centre available seven days per week, 52 weeks per year where du technicians are on hand to provide fault
diagnosis and resolution; and
4.3.2
Third Line Support provided by the du Network Operations Centre which will assign network engineers to investigate and resolve core network service issues.
5
Disconnection of SIM Cards
5.1 A Disconnection Notice may be given by the Customer in respect of a SIM card at any time.
5.2 Within 5 days from receipt of a Disconnection Notice du will disconnect the relevant SIM card(s) from the Services.
5.3 In the event that the Customer gives a Disconnection Notice resulting in disconnection of a SIM card prior to the expiry of its Minimum Period, the Customer will pay to du
any applicable termination fee as specified in the du Tariff Guide.
6
Basis of Charges
6.1 The Charges payable by the Customer to du are set out in the du Tariff Guide.
6.2 For BlackBerry Enterprise only, the Charges detailed in the Tariff Guide are subject to the Customer achieving the Minimum SIM Holding within three months of the
commencement of the provision of Services by du to Customer under this Agreement, and maintaining the Minimum SIM Holding for the duration of the term of this
Agreement.
6.3 Where Customer fails to satisfy its obligations under clause 6.2, du may charge Customer the line rental charges that are payable on a monthly basis per SIM card for the
difference between the actual number of SIM Cards connected to the Services and the Minimum SIM Holding until such time as the Customer achieves the Minimum SIM
Holding or the expiry of the Minimum Commitment Period.
6.4
Where the Customer terminates the Service prior to expiry of the minimum commitment period, du shall invoice and the Customer shall pay to du within 30 days of
invoice the monthly recurring fees multiplied by the number of months remaining in the minimum commitment period, unless terminated by the Customer in accordance with
Clause 9.2 of the General Terms and Conditions.
7
Obligations of the Customer
7.1 The Customer undertakes with du that throughout the term of this Agreement it will, and will take all reasonable steps to ensure that users of its Devices will:
7.1.1 pay the standard charges levied by du from time to time applicable to repair work on Equipment which is outside (in scope or time) the warranty provided under this
Agreement; and
7.1.2 use the Equipment and any Software (including any End-User Licensed Software) in accordance with any user guide or other reasonable instruction of any manufacturer
or supplier of the same or reasonable instruction of du and not to copy, reverse engineer or modify the Software or the End-User Licensed Software in any way save as
permitted by law;
7.1.3 not use the Service in any way to generate artificially inflated traffic which occurs where the flow of calls to any particular revenue share service is, as a result of any
activity on or on behalf of the party operating that revenue share service, disproportionate to the flow of calls which would be expected from good faith commercial practice
and usage of the network;
7.1.4 not, without the prior written consent of du, establish, install or use a GSM Gateway so that telecommunication services are provided via the GSM Gateway to third
parties; and
7.1.5 use the Services in accordance with the du Fair Use Policy.
7.2 The Customer agrees that it is procuring the SIM cards, Equipment and Services solely for its own use and furthermore that it will not resell or otherwise act as any form of
distributor of du SIM cards, the Equipment, or the Services.
7.3
The Customer recognizes that if it uses software packages or applications other than those approved by du for use with Devices or the Customer’s server, du shall
have no liability whatsoever for any failure of the Service resulting from the use of such software packages or applications by the Customer.
7.4 The Customer is responsible:
7.4.1
as licensee of the End-User Licensed Software, for any encryption of information between the Customer’s Device Software and the Device (accordingly the
Customer shall accept responsibility for the provision, when properly required, of unencrypted information to the relevant authorities in accordance with UAE law); and
7.4.2
for ensuring that the Service meets their own/their organisations security requirements.
7.5
The Customer shall ensure that:
7.5.1
it takes due regard of any written technical advice provided by du in respect of transmission of emails to the internet, and that all its Device users invoke
password protection on their Devices. du shall not be liable for any losses whatsoever or howsoever occurring as a result of a Device user failing to invoke adequate password
protection. The Customer should note/inform its users, that text messages as well as emails are retained on a Device even when it is turned off or the SIM Card is removed from
it;
7.5.2
it provides First Line Support for Device users; and
7.5.3
any of its staff who will provide First Line Support have received appropriate training in line with the training provided by du in accordance with this Agreement.
BlackBerry Enterprise only
7.6 Each installation of Device Software is intended to support a maximum of 800 Devices. du shall have no liability whatsoever in respect of the Customer’s inability to
properly communicate with any Device resulting from the Customer exceeding 800 Device users on a single server.
7.7 The Customer shall be responsible for:
7.7.1
procuring and commissioning a dedicated server, in accordance with the minimum server specifications notified by du to the Customer, on which either (i) the
Device Software will be installed by du; or (ii) on which Device Software has already been installed by an approved BlackBerry service provider and du has inspected and
approved the installation (where du has not inspected and approved the installation in writing the Customer agrees that du has no obligation to provide the support services
specified in clause 4.2 above and further agrees that du shall have no liability for any failure in the operation of the Device Software and all consequent failures of the Services);
7.7.2
provision of suitably qualified IT personnel who have a full working knowledge of the Customer’s corporate e-mail system and firewalls;
7.7.3
configuration of the Device Software for each Device;
7.7.4
provision of any necessary training for Device users;
7.7.5
integration of the Customer’s email accounts with the Services, including but not limited to resolving any issues arising from the interface with the Customer’s
email internet service provider and/or Customer’s IT infrastructure and policy;
7.7.6
the security of the Customer’s corporate network. du shall not be liable for any losses whatsoever or howsoever occurring as a result of a security breach of the
Customer’s corporate network enabled through use of the Service; and
7.7.7
ensuring that the Customer’s server is enabled 24 hours per day seven days per week.
7.8 The Customer shall ensure that:
7.8.1
there is sufficient bandwidth between the Customer’s network and the internet to permit emails from the Customer’s server or servers to be successfully
transmitted from the Customer’s corporate network to the internet;
7.8.2
its corporate email system presents the information to the Customer’s server in the appropriate format;
7.8.3
it will deactivate any lost, stolen or replaced Devices from the Customer’s server; and
7.8.4
it will open specific ports as set out in du technical paperwork in order to enable the Services.
BlackBerry Professional and BlackBerry Individual only
7.9 The Customer must provide any administrative rights necessary for the purposes of installing Software.
7.10 The Customer shall be responsible for:
7.10.1
procuring and commissioning a dedicated PC in accordance with the minimum PC specifications notified by du to the Customer, on which the Device Software will
be installed and operate;
7.10.2
installing the Device Software on the PC;
7.10.3
the security of the Customer’s corporate network (if the Device is connected to the Customer’s corporate network). du shall not be liable for any losses
whatsoever or howsoever occurring as a result of a security breach of the Customer’s corporate network enabled through use of the Service; and
7.10.4
ensuring that the Customer’s PC that hosts the Device Software is enabled 24 hours per day seven days per week.
8
Software
8.1 The Customer acknowledges that the Services may be dependent upon End-User Licensed Software and if the Customer does not accept the licence terms relating to any
End-User Licensed Software, du shall have no liability whatsoever for any failure to provide the Services to the Customer where the Services depend on the use of End-User
Licensed Software.
8.2 Where the Customer accepts the terms of a licence in respect of any End-User Licensed Software, then those licence terms shall take precedence over any terms within this
Agreement relating to End-User Licensed Software and shall exclusively comprise the Customer’s sole rights and remedies in respect of such End-User Licensed Software.
8.3
Any Software supplied is provided on the terms of a non-exclusive, non-transferable licence and such Software is to be used for the sole purpose of operating the
Equipment in order to be able to obtain the Services.
9
Export Control
9.1 Delivery of the End-User Licensed Software to the Customer may be subject to export control law and regulations. du does not represent that any necessary approvals and
licenses have been obtained or will be granted.
9.2 In respect of the End-User Licensed Software, the Customer agrees to comply with any applicable export or re-export laws, regulations, prohibitions or embargoes of any
country, including obtaining written authority from any relevant licensing authority where necessary.
Specific Terms and Conditions for Blackberry Device Installment Service
These du Blackberry Device Installment Service terms and conditions apply in addition to General Terms and Conditions for Enterprise and Blackberry Service Terms and
Conditions previously agreed by the Customer. In the event of any inconsistency between these terms, the du Blackberry Service terms and conditions and the General Terms
and Conditions for Enterprise, these terms shall prevail.
Version 1, February 2009.
BlackBerry Device Installment Service
Where the Customer chooses to take the BlackBerry devices on Installment rather than purchase them from du then the following terms shall apply:
1.1.
the Blackberry Device Installment Service is only available to Enterprise Customers who lease a minimum of 5 Devices;
1.2.
in addition to the Minimum Period referred to in clause 3.1 of the Blackberry Service Terms and Conditions, a minimum lease period shall apply. The
Enterprise Customer has the option to choose from a variety of different commitment periods (the “Installment Term”). Further information is available with a designated du
account manager;
1.3.
the charges payable by the Enterprise Customer for: (a) the price of the Device; and (b) the recurring charges per Device will depend on which Installment
Term the Customer has chosen. Please refer to the Enterprise Customer’s Proposal for the prices and details; and
1.4.
if the Enterprise Customer terminates the Blackberry Device Installment Service before the end of the Installment Term then the Customer/Enterprise
Account shall remain liable for any outstanding charges for the Device and the recurring charges payable until expiry of the Installment Term.