Financial Executives International
Collaboration Tools & Teleconferencing Solutions
September 10, 2009
Mike Henderson
Vice President
© 2009 Verizon. All Rights Reserved. PTEXXXXX XX/09
Shaun Trippel
Regional Manager
Work is an Event - Not a Place
Major Trends & Market Drivers
• Business requirements to make decisions more quickly while operating on a global scale
• Take costs out of the business and gain efficiencies in the way we work
• Take advantage of new technologies that allow people to work more efficiently around the globe
• Companies are more concerned about eco-friendly contribution and green initiatives
• Companies and IT departments are running leaner and turning to outsourced solutions
• Hosted solutions are gaining wider acceptance
• High-speed connectivity is now the norm worldwide
• Organizations are seeking travel alternatives for budgetary, security productivity, and environmental reasons
• Internet security and reliability has advanced to meet or exceed commercial requirements
• Anytime remote access is important to support geographically dispersed workgroups and project teams
• Office hoteling has become increasingly popular within organizations
2
How Do We Define
Unified Communication & Collaboration?
The integration of business telephony
and IT applications, simplifying the way
employees and key stakeholders
communicate and collaborate.
3
UCC Value
Integrated Communications Package, Cisco UPC
Conferencing & Collaboration
Audio, Video & Web
Unified Messaging
National Unified Messaging, Microsoft Exchange
Telephony
VoIP, Contact Center, IP PBX
IM & Presence
Managed OCS, Integrated Communications Package
Security
Managed Security Solutions, Identity Management, Governance Risk & Compliance
FMC
PBX Mobile Extension, Wireless Office
IMS
4
Integrated Global Directory, Mobile Video Telephony
Professional Services
Unified Client
Managed Services
UC Application Stack
EVDO, Field Force Manager
Hosted/Premise Based Services
Mobility
Conferencing Product Suite
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Audio Conferencing
•
•
•
•
Operator attended or self services
IP audio conferencing
Helps improve productivity
Access anywhere, anytime
Net Conferencing
•
•
•
•
Operator attended or self services
Multiple delivery methods
Integrates with audio conferencing
Streamlines communications
Web Tools
•
•
•
•
Web Moderator/e-meetings
IBM and Microsoft scheduling integration
Help increase collaboration
Enhance customer experience
Video Conferencing
•
•
•
•
Operator attended or self service levels
IP video conferencing
Hosted and premises options
Pro-services and integration expertise
Conferencing and Collaboration Yields Savings
Case Study: Verizon
Global Communications Company
Travel is
significant
expense for
Lines Of
Business units
Audio and Web Conferencing plus Telepresence
– Reduce Travel by 20%
– Yield $30M annual savings
Internal “Adoption” Program
– High quality Audio and Net Conferencing
– Telepresence, plus 128 Video Rooms
– Comprehensive employee communications
Business Benefits
– Overcome geography issues and improve productivity
– Travel expense savings
– Improved work/life balance
– Supports the company’s “Veri-Green” initiative
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Videoconferencing Helps Companies Cut Travel Costs
USA Today Article, Roger Yu, 6/23/09
Technology has helped open clients' wallets, says Rick Snyder, president of Tandberg's Americas operation. Internet bandwidth is more plentiful and affordable.
HD cameras can cost less than $200.
Ben Weinberger, chief information officer of a law firm, typically travels about 25 times a year visiting colleagues around the country to make sure their
information technology systems are working properly. His employer, Lathrop & Gage, has 11 offices and 300 attorneys. But Weinberger estimates he will
Travel only once this year to each office, relying instead on videoconferencing from the main office in Kansas City. The firm has six dedicated videoconference
Rooms there, with high-definition cameras, 47-inch or larger monitors, and software provided by California-based Polycom, a large videoconferencing equipment
supplier.
"You don't have a meal with your colleagues videoconferencing," Weinberger says. "But I can save tens of thousands of dollars. If I go to the New York office
only once, instead of going three times a year, I save the firm $3,000 (on airfare and hotels), and that's just me."
In a development that has airlines and hotels spooked, more companies are starting to agree with Weinberger's assessment. In 2008, the global
videoconferencing market grew 24% to $2.4 billion, according to Roopam Jain, a technology analyst at Frost & Sullivan. The firm forecasts the market will more
than double, to reach $5.7 billion by 2013.
Cisco, which uses its own videoconference equipment, says it cut annualized travel expenses by two-thirds in its most recent quarter, from $750 million to
$250 million. TNT, a courier service company in Europe, saved about $16 million in the last three years by using videoconferencing, according to Norway-based
Tandberg, which supplies TNT's systems. "Change in the economic environment has led to (companies) reducing travel, and that has played well for the
videoconference industry," Jain says.
Innovation spurs market
Rudimentary videoconferencing has been around since the 1980s, when digital telephone networks became possible. Consumers began to embrace PC-based
video-chat services from Microsoft, Yahoo, Skype and others once technology emerged to compress video files for quicker transmission. Newer entrants
Such as OoVoo focus on consumer video chats that can also be used in business settings.
Recent tech breakthroughs have helped to loosen business customers' purse strings, says Rick Snyder, president of Tandberg's Americas operation. Internet
bandwidth is more plentiful and affordable. HD cameras can cost less than $200. More sophisticated chips can compress HD images with crisper resolution.
Some vendors can help clients better manage internal computer networks so that video gets priority. "The movement to HD has raised the bar," Snyder says.
Large enterprises have dabbled at videoconferencing for years. Their latest toy is the so-called telepresence system — a setup with multiple 65-inch HD
monitors and life-size images that let participants talk to each other without annoying audio hiccups. "Next time you see that person, you'll feel like you've met
that person before," says David Hsieh of Cisco, which has been aggressively marketing the product since it introduced it in 2006.
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Videoconferencing Helps Companies Cut Travel Costs
USA Today Article, Roger Yu, 6/23/09
Gee-whiz factor
Although it's relatively new, telepresence dazzle has helped ratchet up consumer awareness. One commercial by Cisco depicts elementary school kids,
continents apart, in a staring contest using telepresence monitors. High-end systems can cost up to $350,000, though cheaper options are available. "It gives
you a sense of immersion," Hsieh says. "Two people (in different cities) can sit next to each other. They can have a hushed conversation. They can walk
around."
Cisco worked with cinematographer Janusz Kaminski to develop diffused lighting in a white background to make people look as real as possible, Hsieh says.
Cisco also discovered that file transfer shouldn't take more than a quarter of a second for the conversation to seem natural.
Tandberg uses blue walls for its telepresence system because it's the easiest color for people to disregard and focus on the person. To give two-dimensional
images more life, it created "spatial depth" by using color, distance and lighting, Snyder says.
With costs falling, smaller businesses are being courted with systems that cost less than $10,000. Polycom and Tandberg have introduced products
Featuring 32- to 52-inch monitors and HD cameras that can be installed in boardrooms or on PCs.
Bob Brumm, senior systems programmer at Tampa Electric in Florida, says daily videoconference calls to seven service sites throughout the Tampa area are
using a Tandberg system to let engineers update colleagues more frequently on operational issues. "The previous system was giving us headaches," Brumm
says. "Now, people are making jokes and follow-up comments.“ Richard Krulik, CEO of luggage maker Briggs & Riley, says HD videoconferencing has been
useful in displaying designs. "You can just hold up the product."
Still, the industry has yet to completely address the issue of "inter-operability," or the ability of different systems to talk to each other seamlessly. Most high-end
Telepresence products can talk to cheaper videoconference systems. But some clients who've spent $350,000 for a multiscreen telepresence product may not be
able to connect with similar systems made by their system's competitors, says Frost & Sullivan's Jain. "But it's heading that way."
Videoconferencing may not be for everyone. People who are camera-shy may clam up. If the camera is fuzzy and placed incorrectly, it may appear to some that
people on the other line are trying to avoid eye contact. "There are nuances you don't capture in video," Weinberger says. "There's always value in a
handshake."
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Market & Customer Initiatives
Industry Examples
© 2009 Verizon. All Rights Reserved. PTEXXXXX XX/09
Conferencing Customer Case Scenarios
• Customer
– EDS Australia
• Solution
– Verizon Video and Audio Conferencing services
• Business Challenges
– Reduction of carbon footprint
– Instill environmentally responsible behavior by employees
– Create more efficient internal processes
• Proof Points
– The introduction of Video Conferencing has enabled a reduction in business travel
»EDS has a goal by 2010 to reduce business travel by 25%, cutting its carbon emissions by 2000
tonnes each year
– Meeting virtually using the combined powers of video and audio conferencing has improved the decision
making process
»Higher and faster productivity through a reduction in physical travel
»Employees have noted an improvement to work/life balance
»Creation of a closer working relationship between employees
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Conferencing Customer Case Scenarios
• Customer
– Lathrop & Gage
• Solution
– Video Conferencing
• Business Challenges
– Reduce business travel cost for all members of the firm
» CIO Traveled more than 25 times a year. His travel alone saved the company $65k year one
– Find an improved work life balance for associates
– Gain efficiencies for getting work done within the firsm
• Proof Points
– Considerable cost savings through reduction in business travel
» Airfare, Hotels, Rental Cars, Meals
– Tandberg HD Video allows real life experience - which was critical for a law firm
– Considerable improvement in efficiencies and productivity within law firm
– Positive feedback from associates on work life balance and dedication to the firm
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Conferencing Customer Case Scenarios
• Customer
– Siemens Medical Solutions
• Solution
– Verizon Audio and Net Conferencing services
• Business Challenges
– Looking for improvement in delivering training sessions to global workforce
– Drive to reduce travel costs associated with traditional face-to-face training
– More efficient communication of software updates to client base
• Proof Points
– Verizon Conferencing has enabled Siemens to improve its communications both internally and externally
»Net Conferencing has enabled remote training to a diverse workforce without the expense of business
travel
– Communications have become more dynamic and productive
»“This service gets high quality information out to our people in a timely fashion….allowing us to
concentrate on our core business – and our customers” Siemens Medical
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Conferencing Customer Case Scenarios
• Customer
– Australian Sports Commission
• Solution
– Verizon Conferencing services
• Business Challenges
– The need to share information easily and quickly with staff, coaches and athletes, both nationally and
internationally
– Drive to reduce costs and increase productivity within the Commission
– Carbon footprint reduction
• Proof Points
– Net Conferencing provided the ability to view and discuss training techniques across geographies
»ASC realized an immediate benefit when using this technology to review techniques in their sled racing
team
– Video streaming capabilities have improved the performance of athletes
»Coaches and athletes now have the ability to view and provide instant feedback on techniques whilst in
remote geographic locations
– Meeting virtually has improved productivity
»“…we can now share documents interactively and get more value out of our meetings without having to
fly people to regional offices” ASC
– Net Conferencing has cut the number of face-to-face meetings by 75%, contributing to the reduction to the
ASC carbon footprint
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Conferencing Customer Case Scenarios
• Customer
– Large Insurance Company
• Solution
– Verizon Audio and Net Conferencing services
• Business Challenges
–
–
–
–
Moving 10,000 employees to home based workers
Need for a more economical way of delivering training sessions to customer base
Drive to reduce travel costs associated with traditional face-to-face training
More efficient communication of insurance programs to client base
• Proof Points
– Through Audio & Microsoft Live Meeting customer is able to shrink office space, reduce cars on roads and
improve employee work life balance
– Verizon Conferencing has enabled improved communications both internally and externally
»Net Conferencing has enabled remote training to a diverse workforce and client base without the
expense of business travel
– Communications have become more dynamic and productive
»“This service gets high quality information out to employees and customer base in a timely
fashion….allowing us to concentrate on our core business – and our customers” customer
15
Conferencing Customer Case Scenarios
• Customer
– Subaru
• Solution
- WebEx Audio & Net Conferencing services
• Business Challenges
- Find a a more efficient way to conduct dealer training
- Need to reduce overall travel costs
- Eliminate unproductive windshield time
• Proof Points
- Significant reduction in business travel expense through the use of collaboration services
- Training at a dealership now costs 75 cents per person trained
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Video Conferencing
• Designed to ensure the delivery of
enterprise level video collaboration
systems on a global basis
• Global Multi-site Video Collaboration
Systems Infrastructure
• Managed Video Services
– VNOC Managed Services
– 7/24 Customer Care Service Desk
– Proactive Global Endpoint Management and
Maintenance
• Integration with Unified Communications
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Mobile Conference Connection
• Mobile Conference Connection
– Enables registered Instant Meeting leaders to manage their
Instant Meeting conference and Instant Meeting conference
subscription.
• Registration process
– Via SMS text message with a link to download the Mobile
Conference Connection plug-in software.
• Leader features include:
– Import and/or manually enter Instant Meeting Subscription
information to their Registered Device.
– Send email meeting invitations and start meetings through
their Registered Device.
– Participants to join conference calls using a link embedded in
an email meeting invitation received via their Registered
Device.
– Participants and/or Leader joined via a dial out from the audio
bridge.
• For BlackBerry® and Windows® Mobile®
mobile devices
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Bringing It All Together - Work is an Event, Not a Place
• Communication & collaboration are fundamental parts of the way you work:
– UC&C is a strategy not an individual product
– The goal is to enable stakeholders to work with many, work as one
• UC&C solutions will deliver business value to your enterprise:
–
–
–
–
Simplify working across boundaries
Drive more value from IT investments and applications
Manage compliance and risk
Build a future-ready foundation
• One size does not fit all:
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–
–
–
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Equipment sales and Implementation services
Managed Services
Hosted Services and Network Services
Professional Services
Meetings Around the World II
First study to determine a model for measuring a Return on
Collaboration (ROC) and the impact of IP-enabled advanced
collaboration on business performance
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Scope
•
Greatly expanded scope and depth
from 2006 study to 2009
•
First study to develop a model for
measuring a return on collaboration
and the impact of IP-enabled
advanced collaboration on business
performance
•
The study targets both line of
business managers and IT decisionmakers
•
Segments covered both enterprise
and SMB
Meetings Around the World II
Over 3600 survey respondents
7 verticals:
Healthcare/pharmaceuticals
Government
Financial services Manufacturing
Professional services
High-tech
Retail
10 countries:
US, UK, Germany, France, Sweden, Japan,
HK, Australia, China, India
Key Findings
• Organizations deploying more advanced IP-enabled collaboration tools see
– Progressively better performance
– Higher return on their collaboration investment
• The most advanced collaborators see almost 2-1/2X the return on
collaboration than their least collaborative peers
– Sales, R&D, and Marketing saw most dramatic returns on collaboration
Learn More
• Join us as we reveal these findings and more at these events:
• Virtual customer event:
– Thursday, October 15 at 11am ET
• Live customer events
– Locations in NYC, San Jose and Chicago in late October / early November
Questions
&
Answers