Operations management

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Operations management
Objectives
The course will make students familiar with operations function of business regardless of whether it is
a manufacturing, trade or service company. Students will learn how major elements of operations
management are organized to achieve effective production of goods and services.
Structure/Content
1
2
3
Topics
Introduction to
Operations
Management
Processes and flows
design
Supply chain
management
4
Sourcing management
5
6
7
Production
management
JIT, Lean
Capacity management
8
Inventory management
9
Operations
improvement
Contents
Strategic role and objectives of operations. Activities of
operations management. Operations management model
Time (hrs)
2
Process types. Detailed process design. Flows in
operations. Basic layouts.
Supply and distribution network design. SCM processes
(activities). Push and Pull concepts. Relationships
management in supply chain.
Strategic, tactic and operational sourcing. Supplier
Relationship Management and choice of suppliers.
Mid-term test
Production types and flows. Manufacturing resource
planning (MRP II)
JIT techniques. Lean approach, JIT and MRP..
What is capacity? How to balance demand and capacity.
Approaches to capacity planning and control.
What is inventory and what is it for? How much, where
and when is it needed?
How to measure performance? Improvement priorities.
Improvement techniques. Total Quality Management
Final examination test
4
4
2
2
4
2
2
4
2
2
Expected outcomes
As the expected outcome of the course students should be able to:
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Demonstrate interconnections between operations management and other functional areas of
business
Describe strategic role of operations management
Describe the main process and layout types and the links between the two
Understand how company operates in supply network environment and can increase its efficiency
with help of supply chain management tools
Understand and be able to choose from different approaches to production organization
Demonstrate why it is important that demand and capacity match each other and how to achieve
this
Understand the inventory role in business operations
Appreciate the role of performance measurement and improvement within the operations function
Recommended literature
N. Slack, S. Chambers, R. Johnston (2007): Operations management, 5th Ed. , Pearson Education
Limited (more books will be added to this list later)
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