Indiana Online Testing Spring 2015 S Site Readiness Training Webinar Training Sessions: Calls will be operator assisted. Submit questions through the chat window. 1 Conference Call information – Provided in webinar confirmation email. Session Agenda Introductions and Welcome CTB & IDOE Contacts Session Goals Milestones - Timeline Training Calendar Checkpoint 2 Process Tasks Preparation for Online Testing Checkpoint Process RTS Panels Statewide Readiness Test (SRT) Support Resources Support Packet Capture Release Dates & Checkpoints Roles and Responsibilities TDC Log File Review Common Terminology Testing Calendar Test Delivery Client (TDC) RTS Checkpoint Indicators Contacts 2 Introductions and Welcome Indiana Department of Education • Michele Walker, Director, Office of Student Assessment • Sholonda Trice, Assistant Director • Benjamin Kemp, Assessment Specialist CTB/McGraw-Hill • Kristine Nickerson, Senior Program Manager • Cece Robinson, Program Manager • John Miller, Online Implementation Manager • Patricia Kinison, Indiana Customer Care Lead 3 Session Goals Session Goals Support and Troubleshooting Test Delivery Client (TDC) Installation Statewide Readiness Test Session Goals Slide 4 Spring 2015 Online Test Administrations ISTEP+ and IREAD-3 Online in Spring 2015 ISTEP+ Part 1 (Applied Skills: ELA & SS) ISTEP+ Part 2 (Multiple-Choice and Technology-Enhanced items) IREAD-3 Spring and Summer 5 Common Terminology Checkpoint 2 Statewide Readiness Test (SRT) CTB Secure Testing App Step 2 in the readiness assessment process. Load testing client and participate in Statewide Readiness Test. A test to simulate student testing traffic. This test provides an opportunity to confirm readiness at the local level, the CTB servers and the ISP/route between the two. The new version of the Test Delivery Client (TDC), which is the locally installed software application used by students to take online tests. 6 Checkpoint Milestones Milestones Dates Checkpoint 1 - RTS Registration and Technology Survey (RTS) Checkpoint 1 Window November 5 – December 12 Checkpoint 2 - TDC Test Delivery Client (TDC) Install Statewide Readiness Test Checkpoint 2 Window Test Delivery Client Software Release Windows, Mac, Chromebook iPad Android and Linux Training Site Readiness Training Webinars (2 hrs.) (TDC install and Statewide Readiness Test) Statewide Readiness Test Test Tickets Available via ISOFT Statewide Readiness Test December 15 – January 26 December 15 January (TBD) January 30 December 2 (2) - 9:00 a.m. & 1:00 p.m. EST December 3 (2) - 9:00 a.m. & 1:00 p.m. EST December 9 (2) - 9:00 a.m. & 3:00 p.m. EST January 3 January 13 10:00-11:00 a.m. EST ** Alternate date in case of weather: January 20 7 Spring 2015 Online Milestones Test Administration Milestones Dates ISTEP+ Part 1 (Applied Skills) Opt-In Window Test Sessions Created and Available Practice Test Window Operational Test Window Test Invalidation or Do Not Score complete by November 5 – December 12 February 16 February 17 – March 13 March 2 – 13 March 13 IREAD-3 Spring Opt-In Window Test Sessions Created and Available Practice Test Window Operational Test Window Test Invalidation or Do Not Score complete by November 5 – December 12 February 16 February 17 – March 18 March 16 – 18 March 18 ISTEP+ Part 2 (Multiple-Choice/Technology-Enhanced) Practice Test Sessions Created and Available Operational Test Sessions Created and Available Practice Test Window Operational Test Test Invalidation or Do Not Score complete by March 23 April 6 March 23 – May 15 April 27 – May 15 May 15 8 Checkpoint Process • Program Kick-off and RTS Training • Site Readiness Training • RTS Data Entry • TDC Installation • Initial Site Readiness Status Report • Statewide Readiness Test Checkpoint 1 Registration and Technology Survey Ends Dec. 12 • TAS Training • TAS Site Access • Test Assignments • Practice Testing • Site Support and Troubleshooting • Final Workstation Checks • Technology Site Readiness • Operational Test Ready Checkpoint 2 Checkpoint 3 Final Workstation Check Install Software Statewide Readiness Test Begins Dec. 2 Future 9 Checkpoint 2 Roles and Responsibilities Test Coordinator Understand Statewide Readiness Test and Plan for the Event Team with Technology Coordinator to Administer the SRT Monitor and Report on SRT Experience Review SRT Results with Tech Coordinator – Compile Feedback to CTB RTS – Confirm 100% Online Testing All grades should be checked in RTS Checkpoint 2 Review Test Delivery Client Installation Guide and Checklists Install TDC / Confirm Installation Monitor and Report on SRT Experience Review SRT Results with Test Coordinator – Compile Feedback to CTB RTS Checkpoint 2 Readiness Panel Signoff Technology Coordinator 10 Test Delivery Client (TDC) Test Delivery Client (TDC) Application • Student testing software • Lock-down browser • Online Tools/Accommodations 11 New TDC for 2015 New 2015 TDC – CTB Secure Testing App • Ancillary Software No Longer Required (Java, Flash and Air) • No Content Prepositioning • No Custom Installation Option Needed – MSI Package for Network Installation Available • Newly Supported Devices Include Chromebooks and Androids • Please Wait Message/Functionality Changed Tech Prep – All Elements Technology Preparation for Online testing Mobile Device App Setup Network Prep Workstation Installation Check Workstation Prep Install the Test Delivery Client Slide 13 Technology Preparation for Online testing Mobile Device App Setup Network Prep Workstation Installation Check Workstation Prep Install the Test Delivery Client 14 Network Prep Proxy Servers Do not cache dynamic pages Prioritize and/or allow both HTTP and HTTPS traffic for *.ctb.com Web Content Filtering Do not block MP3 files – Used for Text to Speech (TTS) Exclude *.ctb.com from content filtering LAN Text to Speech setup: Allow/do not block *.readspeaker.com Wireless use is okay – do not overload WAPs Bandwidth High speed DSL, cable or fiber recommended. T1 Acceptable Internet upload and download speeds must be sufficient to support usable testing devices (20 kbps per device) and normal school traffic. Firewall Ports 80 and 443 must be open 15 Tech Prep – W orkstation Prep Technology Preparation for Online testing Mobile Device App Setup Network Prep Workstation Installation Check Workstation Prep Install the Test Delivery Client Slide 16 Workstation Prep - 2014 Cleanup Standard Install • Required: • Uninstall 2014 Software (TDC) (content files will be removed automatically) Custom Install • Required: • Delete shortcut from all desktops Slide 17 Workstation Prep - 2014 Cleanup Standard Install • Required: Uninstall 2014 Software (TDC) (removes content, too) From Desktop, Click Start, All Programs, Locate CTB Folder, Choose Uninstall, Follow Prompts PC Option Slide 18 Workstation Prep - 2014 Cleanup Custom Install • Required: Delete Desktop Shortcuts from All Workstations Delete the old TDC shortcut from all workstations so that students do not launch the wrong software application. Slide 19 Workstation Prep – Minimum TDC Requirements Type OS Hardware Screen Size/Resolution Windows Windows 7 Windows 8, 8.1 1.3 GHz Processor 1 GB RAM, 2 GB Recommended 1 GB Disk Space Available Screen – “10-inch class” Resolution - 1024 x 768 MAC OS X Lion 10.7 (Intel) Mountain Lion 10.8 (Intel) Mavericks 10.9 (Intel) 1.3 GHz Processor 1 GB RAM, 2 GB Recommended 1 GB Disk Space Available Screen – “10-inch class” Resolution - 1024 x 768 Linux Fedora (Red Hat) 16 Ubuntu 12 1.3 GHz Processor 2GB RAM, 4 GB Recommended 1 GB Disk Space Available Screen – “10-inch class” Resolution - 1024 x 768 iPad 2+ Screen – “10-inch class” Resolution - 1024 x 768 *No iPad mini Guided access must be on / Assistive Touch must be off 1GB RAM Screen – “10-inch class” Resolution - 1024 x 768 Device must be configured to use single app mode iOS iOS 6 iOS 7 iOS 8 Android Version 4 (Ice Cream Sandwich) (Jelly Bean) (Kit Kat) Chromebook Chrome OS 30+ Thin Client Configurations NComputing (Windows 7, Windows 8) Screen – “10-inch class” Resolution - 1024 x 768 (Same as Windows) Screen – “10-inch class” Resolution - 1024 x 768 20 Workstation Prep – TDC Installation The following conditions must be met on each workstation: Administration permissions may be required to install the TDC software. This condition is locally driven. The TDC must be installed, and the TDC executable must be runnable by the user account logged into the workstation during testing. The logged in user must have write access to the TDC installation directory so that the TDC Log File can be updated. MP3 Player must be tested and working in order for students to receive Text-to-Speech accommodations. Technology Preparation for Online testing Mobile Device App Setup Network Prep Workstation Installation Check Workstation Prep Install the Test Delivery Client Slide 22 Install the Test Delivery Client Installation for Windows, Mac, and Linux: Operating System Platform Live Links WINDOWS 7, 8 and 8.1 http://oas.ctb.com/downloadfiles/xxxx (to come) MAC 10.7, 10.8, and 10.9 (Intel) http://oas.ctb.com/downloadfiles/xxxx (to come) LINUX Fedora 16+ and Ubuntu 12+ http://oas.ctb.com/downloadfiles/xxxx (to come) 1. Access and Download the Install file (.exe or .msi file extensions) 3. Follow Prompts 2. Launch and Click Run Slide 23 Simplified Installation Process Install the TDC – Standard 4 Elements Step 1: Start Installation Step 2: Accept Terms and Click Next Slide 24 Simplified Installation Process Install the TDC – Standard 4 Elements Step 3: Accept default path and click Next. Step 4: Click Install to begin Installation. Slide 25 Simplified Installation Process Install the TDC – Standard 4 Elements Step 5: Click Finish to complete Installation. Slide 26 Install the CTB Secure Testing App Configure - Proxy Properties (if applicable at site) Navigate to App.Properties file location. Open file, add entries and save Slide 27 Test Content What about the content? • Content prepositioning is no longer required. • When a student logs in to a test, the test framework (encrypted XML file) is downloaded to the student workstation. • The content is cached on the local workstation for the next student who takes the same test (cached content is encrypted). • Test framework XML file contains only text for test instructions and questions; images are downloaded as needed • Same test start-up time as before Tech Prep- W orkstation System Check Technology Preparation for Online testing Mobile Device App Setup Network Prep Workstation Installation Check Workstation Prep Install the Test Delivery Client Slide 29 System Check - Launch TDC and Login Verify setup on a few workstations. Launch Test Delivery Client software. Login using Guest for Username, Password, and Test Access Code. Two questions are available to the Guest user account for verifying installation. If the application launches and you are able to login as Guest and view two questions, then the installation has been verified. Slide 30 Tech Prep – iPad Setup Technology Preparation for Online testing Mobile Device App Setup Network Prep Workstation Installation Check Workstation Prep Install the Test Delivery Client Mobile Device Setup - Requirements Hardware iPad2 or newer; No iPad mini Monitor/ Speakers Minimum screen size – 10” Class (No iPad mini) Resolution 1024 x 768 Android with 1GB of memory Chromebook Sound On and Headset for “Text To Speech” Accommodated Students Operating System iPad – iOS6 or newer Android OS version 4.0.3 – 4.4.x Additional Requirements iPad – Guided Access Mode turned on Android – Single App Mode turned on Chrome OS 30+ Slide 32 Mobile Device Setup – Installation Step 1 Download CTB Secure Testing App (TDC) from Apple Store Launch App Store for •Apple •Android or •Chrome Locating TDC •Search in Education apps •Name – CTB Secure Testing App Download (free) Step 2 Install TDC App Step 3 – Launch TDC and Verify the Installation Download and Install Client app Launch the CTB Secure Testing App. App Access Code iPad: Launch Guided Access and enter the Passcode. • An access code will be provided to all testing contacts via a memo prior to release of CTB Secure Testing App software apps. You only need to enter the access code one time. Android: Configure the device to use Single App Mode. Verify the Installation: •Login using Guest for the Username, Password, and Test Access Code. •Two test questions will be available to verify installation. iPad Setup - Guided Access Guided Access Information (from Apple iPad® user guide) http://manuals.info.apple.com/MANUALS/1000/MA1595/en_US/ipad_user_guide.pdf Guided Access limits iPad [use] to a single app, and lets you control which app features are available. Use Guided Access: (per Apple) Disable the iPad hardware buttons. Slide 34 iPad Setup – Proxy Server Considerations Proxy Server Considerations: Sites with Proxy Server(s): The TDC makes HTTPS requests. There is a difference between a HTTP proxy and a HTTPS proxy. Apple only allows manual setting and configuration for a HTTP connection in iPad, no HTTPS. Since it is only possible to define a HTTP proxy server, these credentials are not being used for HTTPS connection requests. Subsequently, whenever the TDC app fires an HTTPS request, it will be blocked by the Proxy Server. Option to Resolve: If the app will be used on a network that has a Proxy Server, add the following URLs in the list of exceptions so that the Proxy Server will not request authentication for those URLs. The URLs are: https://*.ctb.com/ https://*.readspeaker.com/ Slide 35 iPad Setup - Use Affirmation Checklist iPad Setup – Use Affirmation Checklist We understand the requirements for iPad® use for the ISTEP+ Part 2 (Multiple-Choice) test administration. I will configure all iPads® that will be used for student testing such that: # Verification Step Checked 1 The ISTEP+ Online system will support the use of “10” class full size” iPads® (version 2 or newer) for the Spring 2015 testing. All iPads® planned for use with the ISTEP+ testing must fit these criteria. 2 All iPads® planned for use with the ISTEP+ Part 2 (Multiple-Choice) test administration must have iOS6.x or newer installed. 3 Students must have had prior experience using an iPad® in the classroom before taking the ISTEP+ Part 2 (MultipleChoice) test on an iPad®. 4 iPad® sites will be required to participate in a Site Readiness Test. 5 Superintendents will be required to sign assurances (this form) that the needed group policy requirements, including “Guided Access,” are implemented by local technology staff in order to maintain test security. Corporation Name and ID#: ___________________________________________________________ School Name and ID#: _______________________________________________________________ Signature: ____________________________________ Date: _______________________________ Printed name: _________________________________ Email: ______________________________ Role: ________________________________________ Telephone: __________________________ Comments: ________________________________________________________________________ Please fax this signed form to the CTB Indiana Help Desk fax #: 800.282.0266. This information will be collected from participating corporations/schools and provided to the Indiana Department of Education. Copyright © 2014 by CTB/McGraw-Hill LLC Slide 36 For a Positive Testing Experience Text To Speech –Volume on and MP3 files allowed. Restore software (Deep Freeze, etc.) configured to retain test data after reboot Restrict intensive bandwidth use during testing (VoIP, Payroll, Drop box) Screen savers/power management set to a longer timeout Allow *.CTB All other applications closed on testing machines during the test For a Positive Testing Experience… Anti-virus software full scans and updates scheduled after testing hours Laptop protocol – Use AC power, wired access, wireless check Verify few workstations prior to testing Statewide Readiness Test Testing and Support About the Test Test Activities Slide 38 Statewide Readiness Test – About the Test Goals • Exercise online testing workstations concurrently to confirm network capacity and readiness at schools, readiness of CTB servers, and to confirm the link between schools and CTB. Statewide Readiness Test Date/Time: • January 13, 2015, 10:00 a.m. - 11:00 a.m. Eastern / (Alternate Date – January 20, 2015 at the same time ) Logins and Test Access: • 1,020 simulated student profiles per school. Not required to use all 1,020 test tickets. • Credentials are not case sensitive. • Student Login ID consists of School ID, the word “Student”, and a sequential number from 0001 to 1020 • Example: 4145student0001 • Test Ticket documents can be accessed using your Single Sign-On account credentials. Download from the Secure File Sharing (ISOFT) • Password – common to all users – test • Test Access Code is specific to the school- The access code for each school will be the School ID and the word “test” • Example 4145test Slide 39 Secure File Location/ISOFT Statewide Readiness Test – About the Test Content: • Items from Experience College- and Career-Ready Assessment website. • Each group of access codes includes 1 code for Screen Reader access (10th ticket). Timeframe: • Approximately 45 minutes concurrently to confirm readiness at sites • Test in progress and test taker engaged for at least 30 minutes Basic Troubleshooting: • Connectivity, workstation setup, and capacity. Make note of all issues experienced. Statewide Readiness Test Participants: • Parent volunteers, teachers or students (no need to use all 1020 simulated profiles) • Recommend to not ask 3rd grade students to participate • If 3rd grade students will be asked to participate, provide an opportunity to review the Experience College- and Career-Ready Assessment website. • Statewide Readiness Test answers will not be scored. Support Documents: • Located on www.CTB.com/istep. Slide 40 Statewide Readiness Test – iPad and Linux iPad and Linux Platforms • The iPad and Linux platforms will not be ready in time for the SRT on 1/13/2015. Sites with iPads or Linux devices will conduct a separate site readiness test on a date to be announced following the SRT. Sites that have only iPads or Linux will only participate in the later iPad and Linux site readiness test. Sites that have a mix of iPads and Linux devices and also have PCs, Macs, or Chromebooks should participate in the SRT with the PCs, Macs, and Chromebooks and also participate in the later site readiness test with their iPads or Linux devices. What should you do? • • • • Download the iPad Secure Testing App when it becomes available. Update the iPad app prior to the iPad/Linux Site Readiness Test (date to be announced). Download the Linux Secure Testing App when it becomes available. Participate in the iPad/Linux Site Readiness Test (date to be announced). 41 Statewide Readiness Test – Activities Statewide Readiness Test - Activities CTB Slide 42 Schools Provide SRT Tickets with login ID, password and Test Access Code (TAC) Plan for SRT (approx. 1-2 hours) Create SRT sessions Install TDC software and setup network (approx. 3-5 minutes/machine) Provide TDC software Verify workstation and network setup (approx. 1-2 hours/school) Monitor SRT testing progress and status Provide SRT login IDs, password and TAC to test takers (Access/Print approx. 15 minutes/school) Provide troubleshooting and support during and following the SRT Administer SRT (approx. 1-2 hours/school) Follow-up with corps and schools after SRT Note problems – Report issues to CTB (approx. 1-2 hours/school) Statewide Readiness Test – Before Test Day Statewide Readiness Test – Before Test Day Plan/schedule the Statewide Readiness Test. Install TDC software and Setup network. Select test takers: parent volunteers, teachers or students Before Test Day Access test tickets containing SRT login IDs, password and test access code (TAC) from ISOFT and print (PDF) Involve Technology and Test Coordinators in the planning phase Print trouble-shooting support document and provide to test coordinators and staff members involved with SRT Plan for protocol/phone tree in the event issues occur during the SRT Slide 43 Statewide Readiness Test – On Test Day Statewide Readiness Test – On Test Day Provide test takers with SRT test ticket Administer SRT On Test Day Technology and Test Coordinators monitor testing process and record issues Implement protocol/ phone tree if a site experiences issues on test day Provide local basic troubleshooting Monitor www.ctb.com/istep for updates Slide 44 Statewide Readiness Test – After Test Day Report SRT issues to CTB After the Test Work with CTB Support team to resolve issues RTS Application – Mark successful completion of Checkpoint 2 Slide 45 Statewide Readiness Test – Support Documents Statewide Readiness Test Directions/Instructions: Access from ISOFT (Secure File Sharing) via Single Sign-On (SSO) account credentials Slide 46 Statewide Readiness Test – Support Documents Statewide Readiness Test Statewide Readiness Test Tickets: Access from ISOFT (Secure File Sharing) via Single Sign-On (SSO) account credentials Slide 47 Statewide Readiness Test – Support Documents Statewide Readiness Test Statewide Readiness Test Basic Troubleshooting Guide: Access from ISOFT (Secure File Sharing) via Single Sign-On (SSO) account credentials Slide 48 Technical Support Plan Technical Support Phone Support Site Visits Support Documentation TDC Log File Review Webinar Troubleshooting Wireshark Capture Slide 49 TDC Log File Review [install location]\Program Files (x86)\McGraw-Hill Education\CTB Secure Testing App\ Navigate to TDC log file location. Slide 50 Wireshark Packet captures are required during SRT to capture evidence of any problems at the time they occur. Wireshark capture files are large. CTB will provide a Dropbox location to load files. http://www.wireshark.org/download.html Be sure to use .pcap file type when saving the capture. Wireshark Wireshark Step 1 - Download and Install Wireshark. http://www.wireshark.org/download.html Step 2 - Choose an interface to capture. Step 3 – Begin monitoring capture. Click column names to sort. Wireshark Step 4 - Launch the TDC. Take tests using the Test Client. Close the TDC. Step 6 - Leave the default file type as wireshark (.pcap). Enter a file name and Save. CTB will provide dropbox location and credentials to upload file. Wireshark Step 5 - Exit wireshark. Save Capture file before exiting (click Save). Support and Resources Administration Policies and Procedures Assistance (IDOE) Support and Resources CTB Indiana Support Team (CTB) Indiana Department of Education CTB/Indiana Help Desk istep@doe.in.gov CTB_Indiana_Helpdesk@ctb.com http://www.doe.in.gov/assessment http://www.ctb.com/istep Phone: Phone: 800-282-1132 Option 2 317-232-9050 Toll Free: 888-544-7837 Hours of Operation: Fax: 7:30 a.m. - 5:00 p.m. EST 317-233-2196 Slide 54 Next Steps and Take Away Complete Feedback Form TDC Software available December 15 SRT Test Tickets and support documentation – available January 3 CTB staff resources are available to support installation and troubleshooting Complete RTS “Readiness Progress” entry for Checkpoint 2 by January 26 Slide 55 Wrap Up Questions? Slide 56