Jay A. Davis
53 Wellington Terrace Dr. Manchester, N.H. 03104
603-703-7846 (cell)
jay.davis@snhu.edu
Desiring a challenging position operating in a sales and service capacity.
I am a highly enthusiastic and very dedicated employee with proven experience: working with people in a
variety of setting to include sales (retail and wholesale), customer service, and supervisor/manager.
Summary of Qualifications
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One year working independently as a Veterans Case Manager throughout Vermont, New Hampshire, and
Massachusetts, Accountable and reporting to two nonprofit veterans’ organizations while simultaneously
managing a 30-40 person caseload.
Three years’ experience at the Veterans Administration Medical Center within Social Work, Logistics,
Voluntary Services, and Library Services.
U.S. Naval service culminating in Shop Supervisor, Leading Non-commissioned Officer, Quality
Assurance Inspector, and multiple personal awards to include two meritorious promotions, two Battle
Excellence medals, Good Conduct and two Campaign medals.
o Excellent interpersonal skills, ability to work well with others, in both supervisory and support
staff roles.
o Exceptionally Effective communication skills; written, spoken, and electronic.
o Excellent ability to work independently, handle pressure and resolve issues
o Acute ability to keep sensitive information confidential.
o Proven ability to handle responsibility with respect and honor.
o Goal-oriented, proactive, excellent at reporting, and tremendously persistent.
Professional Experience
Veterans Inc. Worcester, Massachusetts
Program Manager
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Implemented the Department of Labor’s Homeless Veteran Reintegration Program (HVRP) in New
Hampshire while concurrently applying the Department of Veterans Affair’s Supportive Services for
Veteran families (SSVF) program in Vermont.
Sought out, contacted, and maintained professional relationships with area resources.
Reported detailed information on clients and progress
Maintained communication between Veterans Inc. and New Horizons while working in three satellite
location across two states.
New Horizons for New Hampshire Inc. - Manchester, New Hampshire
Case Manager
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2011 – 2012
2011 – 2012
Developed individual treatment plans with each client and coordinated the provision of services in the
areas of housing, employment and training, and health and wellness.
Assessed client’s needs and provided strategies to obtain services
Counseled clients in areas of patterns of behavior and responsibility. Explored redirection strategies
through cognitive behavioral models.
Provided life skills instruction either one on one or in a classroom environment.
Conducted and collaborated on outreach functions
Jay A. Davis
53 Wellington Terrace Dr. Manchester, N.H. 03104
603-703-7846 (cell)
jay.davis@snhu.edu
Veterans Administration Medical Center, Manchester
2009 - 2011
Work Study Student - Social Work
 Assisted homeless veterans obtain and maximize local services on a vet-to-vet basis under the supervision
of licensed social workers.
 Explore basic personality structures of people in crisis, the mechanisms and symptoms of the specific
adjustment problem and its underlying causes and referred the individual to the needed services.
 Contacted and established relationships with local community resources such as Families in Transition,
Helping Hands, and Harbor Homes.
 Initiated a furniture recycling program, and accompanied inventory and storage protocols, which helped
veterans furnish newly obtained housing under the Manchester HUD-VASH program.
 Reported factual information in a timely manner on case histories and my subjective assessments.
Veterans Administration Medical Center, Manchester –
2009 - 2011
Work Study Student - Volunteer Services
 Maintain, completed and presented necessary documentation for volunteer staff.
 Supervised volunteer staff during times that office employee absent.
 Maintained donations records.
 Assisted in the planning, logistics and executions of many VAMC Manchester events such as Memorial
Services, Employee functions, holiday services, and provided support for many local veteran service
organizations, i.e.; Disabled American Veterans, Veterans of Foreign War, and The American Legion.
2005- 2007
Child Development Center; Brunswick, ME
 Provided excellent childcare services to the personnel at Naval Air Station Brunswick.
 Maintained professional relationships with parents.
 Assisted the administration office during times of absence; greeting parents and children, taking payments,
and maintaining records.
 Provided on-call services during and after center hours.
 Directed parents to station assistance services such as the Crisis Center, Navy and Marine Corps Relief
Society and command ombudsman.
 Informed and clarified any issues related to the wellbeing of the child.
 Maintained proper confidentiality.
United States Navy
2000- 2005
Aviation Electricians Mate Second Class (E-5)
 Night Shift Supervisor of 10-20 electrical systems maintainers.
 Quality Assurance Inspector.
 Maintained 15-30 aircraft for scheduled and unscheduled aircraft maintenance during operations and stand
down
 Achieved multiple service metals including the Kosovo and NATO Campaigns, as well as personal Good
Conduct, and Navy Achievement and Battle Proficiency awards.
Prior to enlistment in the US Navy, I held different positions within middle management in
food service, customer service, and sales (retail and wholesale).
Education
Currently enrolled at the Southern New Hampshire University in the Bachelors of Arts, Social Science program;
anticipated completion May 2013. 2500 North River Rd. Manchester, N.H. (603) 668-2211
High School Diploma - Pinkerton Academy Derry, NH - 1996
Computer Skills:
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Microsoft: Windows, Word, PowerPoint, Publisher, Outlook, and Excel.
 Data base researcher, i.e. EbscoHost and LexisNexis