PARVINDER SINGH
Mobile- +919718646333
E-mail: parvinder.ranhotra@hotmail.com
Professional Profile
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Six years of experience in supervision and management of Client servicing and Operations with Multiplex
cinemas.
Four years of experience in supervision and management of Client Servicing, and Operations with QSR
organization
Two and half years of experience in operations and Warehouse management with World renowned retail chain.
(Bharti Retail Ltd. A collaboration with Walmart)
Two years of experience in supervising and managing training and operation of daily banking transactions.
Innovative in making business and marketing plans. Excellence in execution of business activities.
Exposure in setting up new business structure. Successfully opened Pizza Hut Jallandhar and Crystal Palm
Jaipur, Inox Jaipur, Easyday Market Jalandhar and recently PVR Dehradun.
Experienced to analyze upcoming movies and exposure in giving reviews of released movies
Resourceful at developing procedures, service standards, and operational policies with proven ability to reduce
the running cost of the unit by planning & implementing effective control measures.
A keen planner and strategists with experience of handling the entire operations
Excellent skills in controlling food cost, dump and shrink.
Exposure in designing & implementing training programs for bringing keen customer focus, high energy level
and team spirit in the employees.
Team leader with excellent communication & problem solving skills.
Exposure in operating software’s related to multiplex, restaurant and retail stores.
Organizational Experience
Presently working with PVR Ltd. (Cinemax) as Business Head /CGM at Faridabad Crown Plaza. PVR
Ltd (Cinemax) is the leading Multiplex chain in India. (Feb 2012 Till Date). The last successful property
opened and handled was PVR Dehradun.
Duties & Responsibilities
 Overall responsible to make healthy business from 5 screen Multiplex. Achieve the top line targets and
control bottom-line. Brainstorm new ideas and increase revenues by ad sales and bulk bookings alongside
maintain the brand image.
 Coach, Support and Train 70 employees to perform the business transactions, such functions as team work,
concession, box office and telesales operation. Additionally handle hiring, employee orientation, on the job
performance, coaching and disciplinary action if necessary, to ensure appropriate staffing and productivity.
1 Supervise the store management matrix, department employees, facilities, operations and cost on a day- today basis.
2 Monitor and control, on an on-going basis:
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Quality levels of product and service.
Customer satisfaction
Cinema programming and Schedules.
Merchandising and marketing.
inventory control
Operating costs.
Liaoning.
Sanitation, cleanliness and hygiene of the entire area under his purview.
Ensure optimum performance in specific jobs assigned in the above areas.
 set up targets/ goals for the department; make constant effort to achieve the same.
 Introduce new ways and means to minimize transaction time at Box office and the concessions.
 Oversee the service of cinema from Box office to concessions and cleaning, to ensure highest standards and
quality services at all times.
 Focused vendor management to ensure quality control, maintain standards, timely payments and statutory
compliance.
 Establish and maintain the record system.
 Prepare monthly reports, forecast report and any other report pertaining to the cinema department.
 Ensure compliance with all legal requirements in connection with cinema.
 Maintain stock levels of all items and participates in inventories on weekly basis.
 Make rosters on a weekly basis for Cinema management, support management and strictly control
manpower costs.
 Engage in audit clarification in liaison with finance manager.
 Manage Food and Beverage merchandising using various mediums and creative to stimulate customers to
impulse buying and boost sales.
 Have strictest controls on cash handling, maintain day to day accounting with the help of accountants and
ensure that there is no pilferage of money and safe procedures of money handling is adhered to.
Worked as Unit Head for Cinepolis Mangalore (5 screen multiplex). Cinepolis is the world’s 4th
largest multiplex chain with its origin from Mexico. In India it is the first International multiplex
chain. (May-2011- Dec 2011)
Worked as Department Manager Operations for Easyday Market (Bharti Walmart). A 38000 sq. Ft
of Retail Store at Jalandhar. Easyday is a joint venture brand of Bharti and Walmart group. (Dec2008-May 2011).
Duties & Responsibilities
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Implements and enforces all company policies/ Statutory requirements and ensures that all associates do the
same as well
Manage inventory, shrinkage etc. and ensures that shrinkages issues are appropriately addressed
Manage all reports, documentation etc. as required by the store / organization/ government.
Receive daily DSD and DC delivery. Offload the same and stock in backrooms following FIFO.
Manage all five backrooms with P.I. accuracy and maintain zoning and cleaning.
Ensure all sections are replenished daily from respective backroom. Make sure daily pickup list and Auto
pick is done from backroom.
Make necessary system adjustments to deal with low, out-of-stock and over stocked merchandise.
Ensure BAM exception are finished daily from Backroom, such as price change, auto pick, P.I. adjustments
etc.
Directs TLs in adjusting inventory, changing displays and repositioning merchandise to improve sales.
Ensure proper GRN and PRN are prepared. Maintain and measure all reports in back office.
Ensure quick transaction time at all cash tills and customer service standards are followed.
Respond to customer complaints, listen to issues, and manage resolution.
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Ensure adherence to all process related to customer complaints and returns
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Ensure all day to day transactions are recorded in accounts and daily banking is processed.
Arrange change funds; do SOP audits at cash tills for smooth operations.
Ensures cleanliness and safety of displays.
Maintain and analyze sale performance report of the department.
Keep 100% P.I. accuracy of high value items, such as electronics, cell phones and jewelries.
Ensure safety of equipment, merchandise and people for whom he/she holds direct responsibility including
training associates on safety standards
Effectively involved in building comp growth of the store.
Maintain margins to keep the PNL healthy.
Plan and execute in store marketing activities every week to promote item sales with high margins.
Be a role model, living the values of the organization and implement the store code of conduct.
Communicate organization / facility direction to all associates at various forums about facility performance,
current plans and actions to be taken to meet business goals.
Creates an environment that supports reward and recognition mechanisms to function appropriately.
Ensures all processes and documentation are completed for dealing with misconduct.
Ensure all people processes are being implemented in the right spirit, as per timelines with appropriate
follow up actions.
Coach, mentor and develop the department team.
Evaluates results of Gallup survey, formulates action plans with dept team and anchors execution of all such
plans.
Monitor turnover levels and initiate appropriate action to increase retention.
Ensures associates are appropriately trained.
Conduct daily tour of the store to visually scan department to verify that merchandise is in-stock,
appropriately signed and the departments are fully stocked, neat, clean and organized.
Analyze reports to monitor inventory levels.
Identify merchandise to be moved to the sales floor to ensure proper levels of in-stock and to make room for
newly arriving merchandise.
Ensure quality and freshness of merchandise.
Evaluates the sales and profit performance of products to develop and implement appropriate action plans to
improve sales.
Support and build an environment of “Fun, friendly, fast and innovative” in the store and promote an
environment that exceeds the expectation of a customer.
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Worked with Inox Leisure Ltd. (Asst. Manager). From Sep 2007- Nov 2008
Inox Leisure Ltd. is diversification venture of the INOX group into entertainment and is a subsidiary of
Gujarat Fluorochemicals Ltd. Inox Crystal Palm is the regional property of Jaipur (A three screen
multiplex with 846 seats). It has an annual average occupancy of 38% and R.P.P. of 30 rs.
Worked as Shift Manager and Trainer with Pizza Hut. (July 2003- Aug 2007)
Pizza Hut lastly designated as Trainer. Started working as team member, I have worked as Management
trainee from April 2005 to Feb 2006 and got promoted as Shift Manager in Feb 2006. I have successfully
supervised Dehradun store as Shift manager till June 2006 and moved into training department as Trainer.
Supervising and managing the Store Operation Training for Rajasthan, Agra and Mathura region with Five
(Restaurant based Delivery) stores, having a capacity of 150 team members. Altogether I have three years of
experience in Store operations and one and half year of experience as Trainer with Pizza Hut brand.
Yum Restaurants International with Pizza Hut, Taco Bells, KFC, Long John Silver and All American Food is the
world’s largest restaurant chain.
Duties & Responsibilities
1 Supervision of shift and training of all the team members done in the store.
2 Manage the team of thirty team member and six buddy trainers in each store.
3 Procedure and standards handling in the stores.
4 Control day to day inventory and prepare daily sales and P&L reports.
5 Giving 100% customer satisfaction and wow ambience in day to day shift.
6 Doing monthly audits on the specified parameters of restaurant operations to be followed.
7 Sending training and audit reports of the region to Training head.
8 Look after the hiring process of the team members for the stores.
9 Guide and streamline the process of training in the stores.
10 Get the personal files updated of the team member
11 Review the performance of the stores on the operations aspect.
12 Make the training process consistent in stores with the help of Tr. coordinator (one in each store).
13 Review the performance of the Buddy Trainers.
14 Resolve the problems of the stores in regard of Training
15 Giving guidelines on standard procedures to be followed to Restaurant Manager.
16 Give ranking to stores on the parameters of Training.
17 Support stores in increasing sales through sales training.
18 Support stores in giving quality product to customers by product training.
Education
B.com from D.A.V. (P.G.) COLLEGE (Affiliated to H.N.B. University) 2005
Pursuing L.L.B. from Siddhartha Law College (Affiliated to H.N.B. University)
Date of Birth: 02, June 1982