Lynette Rhodes-Garmonsway
281-785-3267
lynetterg@yahoo.com
Select Staffing, Westaff (USA) Inc, and Westaff (NZ) Limited
May 1999 through March 2010
Beginning with Westaff in New Zealand in 1999, I transferred to the USA in October 2002. March 2009 saw the acquisition of
Westaff by Select Staffing. Positions Held:
Select Staffing:
Westaff (USA) Inc.:
Regional Manager
Director of Training
Market Development Manager
Field Advancement Specialist
Operations Consultant
Business Development/Senior Consultant
Permanent Placement Specialist
Temporary Associate
April 2009 - March 2010
May 2007 - April 2009
August 2006 - May 2007
May 2005 – August 2006
April 2005 – May 2005
October 2002 – April 2005
January 2000 – October 2002
May 1999 – January 2000
Regional Manager – Houston, TX
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Ensured financial success of Houston market offices through management of sales and operations teams.
Created and activated a client retention plan.
Sales: Hired, trained, coached and managed performance expectations of Account Representatives
including daily and weekly meetings to review prospect pipelines and to strategize on securing new
accounts. Coached closely on penetration of current and long-term accounts to maximize revenues.
Operations: Hired, trained and coached Personnel Supervisors, daily meetings to prioritize recruiting
work, and plan strategic recruiting, while building and maintaining the appropriate candidate inventory
for skill marketing and future orders. Coached team on associate and client management and retention.
Actively involved in large account management including implementation of Rooms to Go in Brookshire,
TX; a brand new showroom, clearance center and distribution center covering approximately one million
square feet. Worked with recruiters to ensure proactive recruitment, clarity on hiring procedures and job
order process, ensured quality of service provided during and beyond implementation.
Aggressively managed accounts receivable to reduce DSO from 46 days to 31.
Responsible for RFP pricings for the Houston market and nearby remote sites.
Management of change was critical with the transition from Westaff to Select. Specific focus areas during
the first six months:
1. Care of the internal team. Ensure a secure mindset allowing team to remain focused on
business.
2. Retention of clients.
3. Retention of associates.
4. Managed information flow and accuracy.
5. Achieved competency in the new culture, systems and procedures.
Lynette Rhodes-Garmonsway
November 2010
Director of Training – Walnut Creek, CA (National Position)
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Managed a team to design and deliver training in sales techniques, service, recruiting, worker and client
relationship management, systems and procedures, orientation.
Redesigned the national training program to incorporate distance learning and structured coaching.
Created Franchise Owner Orientation Program
Responsible for implementation of Salesforce.com for Westaff sales team. This involved working with
Westaff executive management to map current and desired sales model. Configured screens in Salesforce
to match new sales model; tested for accuracy, ease of use and the effect on reporting. Met with sales
managers around the country to determine what sales reporting and management would look like under
the new process; designed reports to make the sales process completely transparent. Designed and
delivered sales process training and new systems training for 75 sales representatives to address the gap
between the current and new sales processes to be used. Designed and delivered session on sales
management to assist managers in making the shift from the old to the new model for sales. Provided
follow up “help-desk” support
Created standard procedure manuals to provide a blueprint of new training programs and on the job
support references. (Created in hard copy and as an online resource.)
Active on the steering committees for PeopleSoft implementation, for the Microsoft 2007 training and
implementation program, and for the new intranet site for Westaff.
Minimum 70% travel requirement
Market Development Manager/Field Advancement Specialist – Chicago, IL (National Position)
Initially Field Advancement Specialist, promoted to Market Development Manager on revamp of the department in August
2006.
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The goal of the position was to work with loss-making field offices and bring them to profitability. Losses
ranged from $5K to $100K per year.
Gap Analysis – analyzed financials, sales approach and pipeline, operations, current business and gross
margins. Assessed personnel, graded market viability, and office location. Construct a plan to achieve the
business and revenue needed for profitability including specific measurable objectives.
Implemented plans to return the office to profitability. Plans might include personnel changes, re-training
in operations and sales processes, coaching on pricing practices to maximize gross margin dollars from
each piece of business, creating new recruiting lines, skill marketing techniques etc.
Following implementation, followed up until profitability was reached (determined by three periods in a
row of profit on the P & L), thereafter a monthly follow up.
Tools used for analysis/reporting were not available initially and were created from scratch. This included
a gross margin analysis tool, candidate pipeline tool, and a profitability worksheet starting with the wide
angle of financials for the prior four weeks and analyzing right down to the per hour cost and gross
margin.
Travel required 90%
Managed a team of two field personnel.
Lynette Rhodes-Garmonsway
November 2010
Operations Consultant – Chicago, IL (Regional Position)
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Conducted audits of operational procedures for a region.
Worked with offices to coach team to correct procedures and to ensure compliance.
Travel required 75% of the time.
Department was disbanded to create the Market Development team.
Business Development/Senior Placement Specialist/Onsite Manager – Chicago, IL
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Managed the Chicago office of Westaff and onsite office for Brunswick Corporation.
Built revenues up from $4 million per year to just over $6 million per year both through growth of retail
business, and the successful servicing of the Brunswick national account which added close to $1m per
year in the placement of Light Industrial, Technical and Administrative staffing.
Managed a pipeline of prospects and was responsible for bringing new business into the branch and
worked with recruiters to ensure consistent filling of jobs.
Involved in all meetings to finalize Westaff’s contract with Brunswick along with Regional VP and VP for
National Accounts, plus key managers from Brunswick’s head office and Life Fitness facilities.
Permanent Placement Specialist – Auckland, New Zealand
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Placement of permanent staff in professional, administrative and light industrial capacities.
Sustained a 92% success rate in retaining placements in their placed roles after 12 months.
Met with each client prior to working on any order to determine critical job requirements, to benchmark
existing staff, and to determine the environmental factors to consider in the placement process.
Transferred to Westaff in Chicago October 2002.
Staffing Industry Key Achievements
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Successful implementation and servicing of the Brunswick account (exclusive national account) in Chicago
market from September 2003, servicing for the corporate office, sales support office, assembly and
distribution buildings for Life Fitness.
National implementation of Salesforce.com at Westaff including initial training and orientation, successful
customization of the program, report design and management.
As Market Development Manager, turned around 8 Westaff offices and returned them to profitability
through analysis, goal setting and coaching.
As Director of Training for Westaff, successfully lead my team to redesign and implement a completely
new New Hire Training Program and specialized operations training both in person and remotely. Also
designed and delivered sales training programs to include entry criteria/project work and post course
work to transition learning from classroom to field.
As Business Development/Sr Consultant, achieved highest GM growth week over week for the Great
Lakes Region of Westaff.
Lynette Rhodes-Garmonsway
November 2010
Prior Experience
Prior to entering the staffing industry in 1999, I worked 15 years in the hotel industry in food and beverage
management and latterly in training. My career saw me work for Regent Four Seasons, Sheraton, Hilton
International and Oberoi.
Association Memberships: American Mensa
Cambridge Who’s Who
Volunteer Activities:
United Service Organizations (USO)
Houston Livestock Show and Rodeo Events Committee
Commit for Life Blood Donor (Gold Level)
National Bone Marrow Donor Registry
Education:
Pace University (Verified BA – Bus. Administration) Feb 2004 - White Plains, NY
University of Phoenix (B.Sc – Business Administration) – GPA 3.89 (Not yet completed)
AHMA/Michigan State (Hospitality Management Diploma April 1998) - GPA 87.33/100
Spanish I and II (February 2005) - Chicago, IL
The Dale Carnegie Course (Oct 2002) - Auckland, NZ
Accelerative Training Techniques (Jan 1998) - Auckland, NZ
Computer Skills:
MS Word 2003 & 2007, Excel 2003 & 2007, PowerPoint 2003 - Strong
MS PowerPoint 2007, Publisher 2007 - Intermediate
Internet Explorer
Microsoft Project – Basic
Lynette Rhodes-Garmonsway
November 2010