Crawford University STUDENTS’ HANDBOOK (2011 - 2013) COLLEGE OF BUSINESS AND SOCIAL SCIENCES MARKETING i Marketing A Publication of Crawford University P.M.B. 2001 Km 8, Ota – Atan - Agbara Road Faith City, Igbesa, Ogun State Nigeria Copyright ©CRU March 2012 College Colour: Royal Blue Cover Designed and Printed by: Mustard Communication 10 Adeoye Fatore Street, PAB B/ Stop Ikotun Idimu Road Email Samdaodu@gmail.com 080333040269 ii Marketing TABLE OF CONTENTS Pages Title Page i Copyright Page and Publication History ii Table of Contents iii Addresses iv Objectives of the University v Visitor and Principal Officers of the University vii Foreword viii Officers of the University ix Dean’s Remarks x General Information 1 Department of Marketing 23 iii Marketing ADDRESSES Requests for information regarding the University should be sent to: The Registrar: Crawford University Faith City, Igbesa, Ogun State. Postal Address: P.M.B. 2001, Igbesa, Ogun State, Nigeria. Website: www.crawforduniversity.edu.ng E-mail: vc@crawforduniversity.edu.ng registrar@crawforduniversity.edu.ng dean-cbss@crawforduniversity.edu.ng hod-managementstudies@crawforduniversity.edu.ng hod-econsaccfin@crawforduniversity.edu.ng hod-soc-irpm@crawforduniversity.edu.ng hod-polsciir@crawforduniversity.edu.ng Telephone: Vice-Chancellor: 08056697800 Registrar: 08056697802 Deputy Vice-Chancellor: 08056697805 Dean’s Office: 08056697803 Academic Planning Unit: 08031183200 Public Relations and Information Unit: UNIVERSITY PRO 0803545652 Telephone Room: iv Marketing VISITOR AND PRINCIPAL OFFICERS OF THE UNIVERSITY VISITOR Rev. Emmanuel Adebayo Adeniran District Superintendent, Apostolic Faith Mission West and Central Africa Headquarters, Lagos CHANCELLOR Chief Oludolapo Ibukun Akinkugbe CON PRO-CHANCELLOR AND CHAIRMAN GOVERNING COUNCIL Professor Peter Akinsola Okebukola OFR VICE-CHANCELLOR Professor Samson Adenola Ayanlaja B.Sc (Hons Ibadan), MBA, Ph.D (Reading), Cert. Irrig (Israel) DEPUTY VICE CHANCELLOR Professor Emmanuel Abiodun Fayose B.Sc, Ph.D (Wales) REGISTRAR & SECRETARY TO COUNCIL Mr. Tunde Oluite Adekoya B.Sc (Hons), M.ILR (Ibadan), M.PP (Ogun), MNIM, AIPM UNIVERSITY BURSAR Rev. Elijah O. Ajayi FCA, ACMA UNIVERSITY LIBRARIAN Mr. Thomas Akinbayo Adigun B.Sc. (Hons) Ife, MLS. (Ibadan) v Marketing OBJECTIVES OF THE UNIVERSITY Crawford University, was established in 2005. Seven years after, the University is manifesting the dream of its founding fathers, put together in form of the objectives of the University. The objectives of the University are: To give the opportunity of acquiring a higher education to all; To provide relevant courses of instruction and other facilities for the pursuit of learning in such branches of knowledge as the University may desire to foster and in so doing make those facilities available on proper terms to such persons as are equipped to benefit from them; To promote scholarship and encourage the advancement of learning; To conduct relevant research into human problems and their alleviation; To relate its activities to the social, cultural and economic needs of the people of Nigeria in particular, and the world in general, To undertake any other activities appropriate for a University of high repute, and To produce well-rounded graduates, who will be academically sound, creative, with good morals and the fear of God. vi Marketing OFFICERS OF THE COLLEGE DEAN Prof Olusola Ojo B.A., M.Sc, PhD COLLEGE OFFICER/ASST REGISTRAR Mr. Oni Ogunleye Kolawole M.Ed, B.Ed, Dip Ed SECRETARY TO THE DEAN Mr. Sunday Ogunkorode NCE, Dip in Computer Studies, WASC OFFICE OF THE DEAN S/N NAME 1. Prof. Olusola Ojo 2. Mr. Sunday Ogunkorode 3 Miss. Victoria Udoh DESIGNATION Dean Personal Secretary Executive Officer QUALIFICATION PhD, M.Sc., B.A NCE, Dip. in Computer Studies, WASC B.Sc, WASC vii Marketing HEADS OF DEPARTMENTS DEPARTMENTS 1. 2. 3. 4. HEADS Management Studies Economics, Accounting & Finance Political Science & International Relations Sociology & IRPM Prof. P.O. Yalokwu Dr. O.J. Macaver Dr. G.L. Adeola Prof Alaba Simpson S/N PROGRAMMES HEADS QUALIFICA TIONS 1 2 Business Administration Marketing Prof P.O. Yalokwu PhD, MBA, B.Ed. 3 4 Sociology Industrial Relations & Personnel Management Political Science & International Relations Economics Accounting Banking & Finance Prof. Alaba Simpson PhD, M.A., B.A. PhD, M.Sc, B.Sc. 5 6 7 8 Dr G.L. Adeola Dr. O. J. Macaver PhD, M.Sc., B.Sc. COLLEGE OFFICIALS S/N NAME 1. Mr. Ogunleye Kolawole Oni 2. Mrs. Temitope Ruth Imafidon 3 Mr. Joseph Majasan 4. Mr. Nwabueze Nwankwo DESIGNATION College Officer QUALIFICATION M.Ed, B.Ed, Dip Ed Assistant Executive Officer Data Processing Officer NYSC Member B.Sc (Ed), Dip Ed B.Sc (Computer Science) B.Sc. (Agric) viii Marketing PAST AND CURRENT DEANS OF THE COLLEGE 1. 2. 3. 2005 – 2008 2008 – 2009 2009 – till date Prof. B. A. Babalola Prof. F. O. Adewunmi Prof. Olusola Ojo PAST AND .CURRENT COLLEGE OFFICERS OF THE COLLEGE 1. 2. 3. 4. Mrs. P. A. Ajeyalemi Mrs. C. M. Majasan Mrs. C. G. Ogugua Mr. O. K. Oni 2008/2009 2009/2010 February 2010-September 2010 September 2010 till Date ix Marketing FOREWORD BY THE COLLEGE DEAN The College of Business and Social Sciences was one of the two Colleges the University started with in October 2005. The programmes in the College were grouped under two Departments, Social Sciences and Administration. When the University started, there were only 156 students in all the programmes in the College. This has increased to 915 during the current session. At the beginning of 2009/2010 session, the programmes in the College were arranged into four Departments. These are Economics, Accounting and Finance; Management Studies; Political Science and International Relations; and Sociology and Industrial Relations and Personnel Management. Our Programmes are regularly updated to take account of new innovations and developments in the various disciplines. The College currently runs B.Sc Degree programmes in Accounting; Banking and Finance; Business Administration; Economics; Industrial Relations and Personnel Management, Marketing; Political Science and International Relations; and Sociology. The College has now graduated three sets of students. Many of our graduates are establishing themselves and are making waves in their various chosen careers. Some are pursuing postgraduate programmes in reputable Universities in Nigeria, Europe North America and South America. We intend to run postgraduate programmes in some disciplines as soon as the University enters into its second phase of the development Prof. Olusola Ojo x Marketing GENERAL INFORMATION 1. Historical Background The College of Business and Social Sciences was established at the inception of Crawford University in October 2005. Currently, the College runs four departments viz: i. Department of Economics, Accounting and Finance ii. Department of Sociology and Industrial Relations and Personnel Management iii. Department of Political Science and International Relations iv. Department of Management Studies All the Departments offer courses leading to the award of B.Sc Degree in all the above mentioned disciplines. 2. Organizational/Administration Structure The Dean of the College is the administrative Head of the College that exercise general control over the academic and administrative affairs of the College. The Dean is assisted by the Heads of Departments and the College Secretary. The Heads of the departments are responsible through the Dean to the Vice-Chancellor for the smooth running of their Departments. The College Secretary is the head of all the non-academic staff of the College. He/she is the Secretary to all the College Boards and Committees. He/she also ensures the implementation of their decisions and directives. Also, he/she ensures the proper organization of the students’ records in the Dean’s office. Students in the College organize academic and social activities under the aegis of the Students’ Association relevant to the academic disciplines in the College. Such association draws its membership from all matriculated students in the particular academic discipline. The Departments also organize career and motivational talks from time to time for the students among other activities 1 Marketing 3. College Standing Committees The Board and other Statutory Committees of the College are concerned with the consideration of all academic matters, for example, curriculum development, conduct of examinations and consideration of results, academic staff matters, determination of students’ academic standing and welfare, among other issues that might be brought before them from time to time. The Boards and Committees are: a. College Board Composition Vice-Chancellor – Chairman Dean, College of Business and Social Sciences All Heads of Departments in the College of Business and Social Sciences All Professors in the College of Business and Social Sciences One (1) Representative from the College of Natural and Applied Sciences The Librarian or his/her Representative College Officer, College of Business and Social Sciences – Secretary b. College Board of Studies Composition Vice-Chancellor – Chairman Dean, College of Business and Social Sciences All Heads of Departments in the College of Business and Social Sciences All Coordinators of programmes in the College All full time members of Academic Staff in the College of Business and Social Sciences not below the rank of a Lecturer II The Librarian or his/her Representative 2 Marketing College Officer, College of Business and Social Sciences – Secretary c. College Board of Examiners of Business & Social Sciences Composition Vice-Chancellor – Chairman Dean, College of Business and Social Sciences All Heads of Departments in the College of Business and Social Sciences All Coordinators of Programmes in the College All full time members of Academic Staff in the College of Business and Social Sciences not below the rank of a Lecturer II One (1) Representative from the College of Natural and Applied Sciences Head, Examinations & Records Division or his/her Representative The Librarian of his/her Representative College Officer, College of Business and Social Sciences – Secretary d. College Review Panel (Academic) Committee Composition e. Dean, College of Business and Social Sciences- (Chairman) All Heads of Department, Heads of Units All Professors in the College College Officer – College of Business and Social Sciences – (Secretary) College Seminars Committee Composition Nominee of the Dean as Chairman One (1) Representative from each Department College Officer- Business and Social Sciences(Secretary) 3 Marketing f. College Management Committee Composition Dean, College of Business and Social Sciences All Heads of Department in the College Programme Coordinators College Officer, Business and Social Sciences – Secretary STRUCTURE OF THE COLLEGE The College has four (4) Departments as listed below: 1. 2. 3. 4. Economics, Accounting and Finance Sociology and Industrial Relations & Personnel Management Political Science and International Relations Management Studies The following Degrees are awarded: 1. Economics, Accounting and Finance a. B.Sc. Economics b. B.Sc. Accounting c. B.Sc. Banking and Finance 2. Sociology and Industrial Relations & Personnel Management a. B.Sc. Sociology b. B.Sc. Industrial Relations and Personnel Management 3. Political Science & International Relations a. B.Sc. Political Science & International Relations 4. Management Studies a. B.Sc. Marketing b. B.Sc. Business Administration 4 Marketing COLLEGE OF BUSINESS AND SOCIAL SCIENCES DEPARTMENT PROGRAMMES DEGREE NOMENCLATURE Economics, Accounting, B.Sc Accounting Accounting & Economics, B.Sc Banking& Finance Finance Banking &Finance B.Sc Economics Management Business B.Sc Business Studies Administration Administration Marketing B.Sc Marketing Political Science Political Science B.Sc Political Science& and International & International International Relations Relations Relations Sociology & Sociology & B.Sc Sociology IRPM IRPM B.Sc IRPM PHILOSOPHY AND OBJECTIVES 1. Philosophy The philosophy underlying the programmes of the College is to produce graduates who are quite knowledgeable and competent to meet the demands of the world’s business, socio – economic and political activities. 2. I. II. III. Objectives To produce graduates who have the ability to understand the basic language of all the disciplines in the social and business environment globally. To produce graduates possessing the intellectual ability to identify and apply the state of art in various disciplines to solve prevailing problems in our economy. To produce graduates who can comprehend, and proffer solutions to the basic challenges confronting the nation. 5 Marketing IV. To prepare the students for career prospects in Industrial Relations, Sociology, Economics, Accounting, Finance, Political Science, Management Studies and Marketing. ADMISSION REQUIREMENTS COURSE PROGRAM ME REQUIREMENTS UTME UTME SUBJECTS SPECIAL CONSIDERATIO N OR /WEAVER REMARKS Foundation Exams such as ICAN/Accounting or ICMA Banking and Finance Direct Entry i) Two “A” Level pass in Accounting or Economics and one other subjects ii) NCE with passes at merit level in relevant Subjects iii) ND at credit level UTME Five SSCE credits including English Language and Mathematics & Economics Maths, one Social Science Subject and any other Subject Economics NCE or Two (A Level) Passes in Economics any one of Maths, Statistics, Geography, Physics, Agric Sc., Accounting, Business Management, History & Government Five SSCE credit Passes in English Language Maths, Econs, and any two of Arts Social Sciences Subjects Economics Maths and any of Government, History, Geog, Literature in English French and CRK OND Upper Credit in Economics, Marketing Bus. Admin or Banking and Finance Accounting NCE or Two A Level Passes in including Economics Five SSCE credit passes including English Language Maths, Econs. Econs, Statistics and any other Social Sciences subjects Foundation Programme of Crawford University for Accounting Business Adm./ NCE or Two (A level) passes including Five SSCE credits passes Economics, Maths any Crawford accepts NCE with Upper 6 Marketing Marketing Economics including English Mathes, Econs other from Government, History or Litin- English credit in Marketing, Bus. Admin, or Banking and Finance Sociology / IRPM Two A level Passes chosen from Econs, Accounting, Business Management Government, Commerce or Statistic Five SSCE credit passes including English, Maths, Econs, plus any two subjects listed under the Direct Entry Column Mathematics, Economics plus one other relevant subjects Diploma at Upper Credit level in relevant discipline OND/HND not admissible for Direct Entry Political Science and Internationa l Relations Two or (A) level passes in Government and one other Social Sciences subjects Five SSCE credit passes including English Language History and at least pass in Mathematics Three Art or Social Science subject Crawford accepts NCE with at least Merit OND/HND in relevant subjects not lower than lower credit, Foundation Programme of Crawford University or other University recognize by Senate ELIGIBILITY FOR ADMISSION An applicant must have completed 12 years pre-tertiary education i.e. someone who has finished six years of Primary School, three of Junior Secondary School (JSS) and three in the Senior Secondary School (SSS) in the Nigerian Educational System or to possess equivalent/superior credentials. In addition, applicants must take the mandatory University Matriculations Examination (UME) 7 Marketing ADMISSION REQUIREMENTS B.Sc. ADMISSION REQUIREMENTS 1. UME Admission: Candidates for admission into the four year degree programme should possess a Senior Secondary School Certificate Examination or National Examination Council or their equivalents with at least five credit passes of which must include English Language, Mathematics and Economics; the other remaining two credits required for registration are determined by the department. 2. Direct Entry: Candidates for direct entry admission shall possess 5 credit passes in the Senior Secondary School Certificate or General Certificate Examination or their equivalents of which at least 2 shall be at the Advanced level or 4 credit passes of which at least 3 shall be at the Advanced level provided that such passes are not counted at both levels of the examinations. Sometimes Crawford Foundation, National Certificate of Education (NCE) and Diploma may be considered as A-level equivalents. B.Sc. degree of a recognized University in a related field. OND upper credit or HND, in relevant courses. Students with professional qualification such as ACA, ACCA, may be considered. UNIVERSITY MATRICULATION EXAMINATION 1. Candidates must satisfy the requirements as specified in (1) above. 2. Candidates must also have acceptable passes in University Matriculation Examination (UME). 8 Marketing 3. UME subjects are: English Language, Mathematics, Economics and Government. GRADUATION REQUIREMENTS The Programme is planned over a four-year period consisting of eight semesters. Each semester consists of about seventeen (17) weeks, fifteen (15) of which are devoted to formal teaching, peri-curriculum instruction and assessments. Each course (especially 3-unit credit courses) includes a scheduled mandatory one (1) hour tutorial class per week. The general requirements for graduation include the following (i) The completion of a minimum of 170 credit units including core, elective and general university education (GST) courses. Direct entry students are required to complete a minimum of 129 credit units; (ii) A minimum of 15 credit courses outside the department; (iii) Complete, report and defence of a research project supervised by a Supervisor REGISTRATION PROCEDURE 1. Requirements for Registration a) Photocopies of credentials b) Birth Certificate c) Eight (8) passport photographs d) JAMB Notification of Results e) University Admission letter 2. Procedure for Course Registration 9 Marketing (i) All students should note that Registration of courses commence on resumption for each semester. Students are therefore expected to register twice in a session. i. e. at the beginning of each semester. (ii) After the payment of school fees students should proceed to the Bursary with proof of bank payment for a pin code for on-line registration. (iii) Students are expected to collect registration forms from Department and then complete on consultation with the course adviser. Thereafter, the forms are forwarded to the Edu - Portal for proper documentation. (iv) Students are allowed a maximum of seven (7) weeks for registration and an additional two (2) weeks for late registration (v) Any student that fails to register within this period ceases to be a bonafide student of Crawford University. 3. Add and Delete of Courses Any student wishing to delete course(s) will be allowed to do so within the nine (9) weeks of registration. Any student wishing to add additional course(s) will be allowed to do so within the first seven (7) weeks of registration for both first and second semester. REGULATIONS GOVERNING THE AWARD OF BACHELOR’S DEGREE (FULL TIME) 10 Marketing (A) 1. 2. A programme of study shall be provided leading to a Bachelor’s degree to be denoted by the letters. B.Sc. (or such other abbreviation as Senate may approve from time to time) which may be awarded with honours or as a pass degree. The programme normally extends over a period of three or four academic years, depending on the student entry qualifications as follows: i. Three years for direct entry candidate with prescribed GCE Advanced Level. Crawford Foundations students or equivalent admitted to the 200 level ii. Four years for students with WASC, GCE, Ordinary or equivalent qualifications, admitted to the 100 level. i. A full-time student is one who carries not less than the minimum load stipulated in the College The minimum duration for graduation for a four year programme is 8 semester and 6 semester for three year programme; while the maximum length of time required in the College shall not be more than 12 semester for the four year programme and 10 semester for the three-year programme. ii. iii. The maximum load permissible per semester is 24 credit units, whilst the minimum load is 18 credit units for fulltime studentship and 6 semesters for three year programme, while the maximum length of time required in the College shall not be more than 12 semester for the four year programme and 10 semester for the three-year programme. iv. The maximum load permissible per semester is 24 credit units, whilst the minimum load is 18 credit units for fulltime studentship. 11 Marketing v. (B) The University Senate may permit students in exceptional cases to carry less than the minimum load or more than the maximum load, upon the recommendation by the Head of Department through the Dean of the College. Graduation Requirements To be eligible for the award of a B.Sc. degree, a student must obtain a stipulated minimum total of units, for a three-year programme or a maximum total of units for a 4 year programme as stated in the Table below: Programme Economics Accounting Banking & Finance Political Science & International Relations Sociology Industrial Relations & Personnel Management Marketing Business Administration Minimum 108 129 126 144 Maximum 165 170 171 225 160 144 168 192 105 109 148 150 Student Academic Status A student academic status shall be determined on the basis of his/her performance in the Harmattan and Rain Semester Examination for each of the 100, 200, 300 and 400 levels of the degree programme. The following categorization of students’ status shall be used: (i) Good Standing: To be in good standing, a student must; Pass a minimum of 24 units per session and, 12 Marketing Have a Grade Point Average (GPA) of not less than 1.0 (ii) Probation: i. A student shall be placed on “PROBATION” if; he/she has not passed a minimum of 24 units for a particular level and/or his/her GPA is less than 1.0 ii. The period of probation shall be a maximum of two semesters iii. A student on probation is allowed to register for courses at the next higher level in addition to his/her probation level courses provided that: (a) The regulations in respect of student workload are complied with; and (b) The pre-requisite courses of the higher level courses have been passed. iv. A student on probation who fails to improve on his/her cumulative grade point average (CGPA) of 1.0 and 24 units in the subsequent semester, such as to place him/her in good standing shall have another chance, thereafter he/she will be advised to withdraw from the University; Transfer Cases i. Students who transfer from other Universities shall be credited with only those courses relevant to the programme of the University, which the candidates have already passed. Such students shall however, be required to pass the minimum number of units, provided that these students shall spend less than two (2) year (4 semesters in order to earn a degree of the University. 13 Marketing ii. Students who transfer from one College (Faculty) to another within the University for any reason shall be credited with those units passed that are within the curriculum of the receiving College (Faculty) COURSE ADMINISTRATION AND ASSESSMENT (A) Courses and Units i. A course unit is a series of one hour lectures or tutorials or an equivalent combination of this type of instruction. No course shall be less than two units and more than six units. ii. There shall be four levels of courses for the 4 year degree programme and 3 levels for the 3year 100 – 199 – (100 level courses) 200 – 299 – (200 level courses) 300 – 399 – (300 level courses) 400 – 499 – (400 level courses) Course numbers shall be prefixed by a three character course code which designated the academic discipline. (B) Course Status The following standard terminologies are used in all units of the Departments to indicate the status of each course. i. Compulsory: courses specified by a department which students must take and pass. ii. Required Course: A course which a student must register for and pass at 40% before a degree can be awarded but which is not counted towards 14 Marketing degree classification Library use. (C) e.g. General Studies, iii. Elective: courses specified by a department from which a student must take in order to make up the required additional units for the award of the degree iv. Pre-requisite: A course whose knowledge is essential prior to taking another specified courses. A pre-requisite requirement is fulfilled by completing and passing the pre-requisite courses which may also be waived for suitably qualified candidates by the College Board on the recommendation of the Department v. Audited course: A course which the student attends but in which he/she is not examined. Course Assessment i. (D) All courses shall normally be evaluated by examinations and Continuous Assessment shall be done through essay and tests. ii. Scores from Continuous Assessment shall constitute 30% of the final marks for courses, which are primarily theoretical. Examinations i. Each course shall normally be completed and examined at the end of the Semester in which it offered. ii. A written examination shall last a maximum of three hours for three units of courses and minimum of two hours for two units of course. 15 Marketing (E) Conduct during Examination i. Candidates must be seated at least 15 minutes before the commencement of each examination. Thereafter, no candidates will be allowed into the examination room except at the discretion of the Chief Invigilator. Candidate will not normally be allowed to leave the examination room. Outside these periods candidates may leave the room temporarily only if accompanied by an attendant. ii. Candidates shall not be allowed to take into the examination room or have in their possession during the examination, any book or paper, mobile phone, printed or written document (whether relevant to the examination or not) iii. Any proven attempt made by candidate directly or indirectly to influence the process of examination or any part therefore with a view to obtaining undue advantage shall lead to the candidate’s disqualification from the whole examination. iv. Silence shall be maintained throughout the period of examination and communication among the candidates will not be allowed; v. Candidates shall comply with all instructions set out in the examination answer booklet or other examinations materials. They shall also comply with all instructions given to them by the invigilators 16 Marketing vi. vii. viii. S/N (i) (ii) (iii) (iv) (v) (vi) (vii) Whenever there is an alleged examination malpractice, the candidates involved shall be required to make a signed statement immediately. Failure to comply shall constitute a serious offence and lead to disqualification from the examination and any other disciplinary action deemed appropriate. Candidates must present themselves to all University examinations for which they have been duly registered. Candidates who fail to do so for reasons other than illness or accident attested to by the Chief Medical Officer or the University shall be deemed to have scored Zero in that examination. Examination offences are considered as breach of the matriculation oath and it may attract the following sanctions: Offence Punishment (maximum) Unless otherwise stated Non-display of ID card Suspension Noise making during an examination Suspension Refusal to submit oneself for search Suspension by an invigilator Use of scrap papers with written Suspension notes in Examination hall Illegal possession of the University Suspension Answer sheets (Whether used or unused) Mutilation or removal of any paper Suspension or answer script supplied Failure to submit answer script to Suspension 17 Marketing invigilator after an examination (viii) Oral communication between Suspension candidates during an examination (ix) Impersonation Suspension (x) Other examination related offences To be determined based on the gravity of the offence committed. (F) Pass-mark The minimum pass-mark in any course shall be 40%, (for Prerequisite purpose, 35% is the specified minimum). (G) Grading System: Grading of courses shall be done by a combination of Percentage marks and letter grades translated into graduated system of grade point equivalent. For the purpose of determining a student’s standing. At the end of every session, and for the final degree classification, Grade Point Average (GPA) system shall be calculated, that is: GPA = TCP/TNU Where TCP (GP x Unit) TNU (Total Number of Units courses taken), TCP (Total Cumulative Point) Each course unit shall be graded out of a maximum of 100 marks and assigned appropriate letter grade point equivalent as in the following table: MARKS LETTER GRADE GRADE POINT 18 Marketing (H) (I) 70 AND ABOVE A 5 60 – 69 B 4 50 – 59 C 3 45 – 49 D 2 40 – 44 E 1 39 – 0 F 0 Presentation of Results Result from the Department shall be presented to and considered by the College Board of Examiners at the end of each semester. The standard format approved by Senate shall be used. The approved results shall be forwarded through the Head of Department and Dean to the Exams & Records Division for processing. Classification of Degree The determination of the class of degree shall be based on the Cumulative Grade Point Average at the 100, 200, 300 and 400 levels, the Cumulative Grade Point Average (CGPA) shall be determined at the end of each semester taking into consideration, all the courses so offered, and approximated to 2 decimal places. The Cumulative Grade Point Average (CGPA) shall be used for the determination of the class of degree according to the following ranges: CGPA 4.50 – 5.00 3.50 – 4.49 CLASS OF DEGREE First Class Honours Second Class Upper 19 Marketing 2.40 – 3.49 1.50 – 2.39 1.0 – 1.49 COUNSELLING Second Class Lower Third Class Pass Students counseling is an important activity of the Departments, which is aimed at ensuring academic success for all the students. Students are normally attached to a lecturer who is regarded as a senior partner for the success of the students. The lecturer is referred to as the Level Coordinator/Adviser. He/she is responsible to the entire students for that level in each department. INFORMATION MEDIUM Information meant for students are normally pasted on the notice boards. It is the responsibility of students to go to these boards regularly to ensure that they keep abreast of the happenings in the Department and College as regards their programme in the University. The Department and College would therefore not be responsible for negligence on the part of the students for failing to comply with any directives of the departments or its units given through the medium of the notice boards. Students Colloquium} Parents Forum } The University Management holds a ‘Students Colloquium’ at least once every semester for both students and lecturers. This is an interactive session that touches on all aspects of student life; that is welfare, student behavior, dressing and attendance at church services and other related activities. In addition, the Parent Forum holds regular meetings at least twice in a session 20 Marketing to discuss matters related to the welfare of their wards the good governance, and progress of the University at large. DISCIPLINE The College does not take kindly to acts of indiscipline on the part of students. Degrees are awarded for deserving student by the Departments having been found worthy in character and in learning GENERAL STUDIES PROGRAMME All students of the University are required to pass the General Studies Programme courses (GST) as a condition for graduation. The General Studies Courses are University based. These include use of English/Library and Information Sources; Introduction to Logic and Philosophy, Music Appreciation. These (GST) courses are compulsory for all students irrespective of their level of admission. This also applies to students transferring from other Universities. ENTREPRENEURIAL DEVELOPMENT STUDIES Based on the Federal Government directives to all Nigerian Universities, the University has introduced two courses on Entrepreneurship. These courses pertain to both theoretical and practical aspects of Entrepreneurship and are taken by students at the 200 Level and 300 Level in the College. 21 Marketing MARKETING 22 Marketing 23 Marketing HOD’S REMARKS This is the 2nd edition of the Handbook of Department of Management Studies, College of Business and Social Sciences, Crawford University. The Department of Management Studies runs two programmes – Business Administration Programme and Marketing programme – the details of which are contained in this Handbook. This edition covers a period of four years 2011- 2015. The courses offered are in tune with current academic vision and development goals of the University. We must note that the University Senate, however, reserves the right to make changes to any part of this edition at anytime it deems fit. This handbook has carefully presented details of the academic programme, the course structure, contents and credit loads. It provides information on admission requirements, regulations, governing awards of Degrees and regulations on conduct of examinations. Both Lecturers and students will find Handbook very useful from time to time for guidance. Students are particularly urged to relate well with their level advisers, supervisors, and Programme co-coordinator for clarification on any aspect of the handbook that may not be clear to them. Finally, I wish to express my appreciation to all those who have contributed to the success of the preparation of this second edition. I am particularly grateful to the Dean, Programme coordinators and the entire Academic and Non-academic staff of the Department. Any correspondence on this book should be addressed to the Head, Department of Management Studies, College of Business and Social Sciences, Crawford University, Faith City, Igbesa, Ogun State. Prof Patrick O. Yalokwu HOD (Management Studies) 24 Marketing ACADEMIC STAFF S/N NAMES DESIGNATION FT/PT 1 PROF. AYANLAJA PROFESSOR F/T ACADEMIC QUALIFICA TION/(S) (MBA, PhD) 2 PROF. NNAMDI ASIKA PROFESSOR (ASSOCIATE) P/T (B.Sc, PhD) 3 DR. OLALEKAN ASIKHIA P/T (M.Sc, PhD) 4 DR. O. J. K OGUNDELE ASSOICATE PROFESSOR (ASSOCIATE) SENIOR LECTURER (ASSOCIATE) P/T (B.Sc, PhD) 5 DR. SAMSON IBIDUNNI SENIOR LECTURER (ASSOCIATE) P/T (M.Sc, PhD) 6 DR. SAMUEL T. AKINYELE SENIOR LECTURER (ASSOCIATE) P/T (M. Phil, PhD) 7 DR. JOSEPH O. OYENIYI SENIOR LECTURER (ASSOCIATE) P/T (M.Sc, PhD) 8 DR.ANEROBI A. OKOYE LECTURER 11 F/T (MBA, PhD) 9 MR. MUDIAGA REDEMI MR. EHIZ D. IGHODALO LECTURER 11 F/T ( B.Sc, M.Sc) ASSISTANT LECTURER F/T ( B.Sc, M.Sc) 10 AREA OF SPECIALIZATION MARKETING MANAGEMENT SALES MANAGEMENT, MARKETING RESEARCH INDUSTRIAL MARKETING, RESEARCH METHOD DISTRIBUTION LOGISTIC MANAGEMENT, PURCHASING MANAGEMENT MARKETING RESEARCH, TOURSIM AND SPORTS SALES MANAGEMENT, MARKETING COMMUNICATION SOCIAL MARKETING,LAWS AND ETHICS OF MARKETING INTERNATIONAL MARKETING, CONSUMER BEHAVIOUR BUSINESS LAW OIL & GAS MARKETING, CONSUMER BEHAVIOUR AND PRODUCT DEVELOPMENT 25 Marketing NON-ACADEMIC STAFF S/N FULL NAME 1 NWAKAJI GRACE IFEANYICHUKWU 2 MRS TITILAYO AMEYE STATUS CLERICAL OFFICER CLERICAL OFFICER 26 Marketing Philosophy The Philosophy of Marketing Programme is the development of creative and innovative individuals who will proffer solutions to marketing problems facing business and public organizations in national and in the international markets. To this end, Crawford University marketing students are exposed to world class education and training that will equip them to confront both product and services marketing tasks within the ever changing national and global economy. Objectives The objectives of the marketing programme are: i. To instill in students the guiding principles of the market profession. ii. To develop leadership and interpersonal relation skills in the student. iii. To equip them with essential analytical skills for the recognition, definition and solution of marketing problems. iv. To expose students to cutting-edge marketing programs and strategies. v. To groom students towards becoming both sound academics and professionals. vi. To prepare students towards taking up the challenges and the opportunities that the marketing profession has to offer. vii. To train students to be able to balance profession with moral and ethical requirements. viii. To train students in the adoption of rigorous qualitative and quantitative methods in solving problems facing the organization and the society at large. ix. To help students grasp and come to term with the dynamic and ever-changing nature of marketing. 27 Marketing x. to prepare students towards becoming future marketing managers and decision makers able to steer their organization towards success or further success through the adoption of appropriate marketing strategies and programs. In addition, they are able to develop skills that enable them self-employ. COURSE STRUCTURE MARKETING PROGRAMME 100 LEVEL HARMATTAN SEMESTER COURSES Course Code Course Title BUS 101 Principles of Management1 BSS 105 Units Status Lecture Hours. Practical Hours Tutorial Hours 2 C 20 00 00 3 C 30 00 10 3 C 30 00 00 2 C 20 00 00 2 C 20 00 00 2 C 20 00 00 Mathematics for Business and Social Sciences 1 ECN 101 PSY 101 PHIL 101 MKT 101 Principles of Economics 1 Foundation to Psychology 1 Introduction to Logic & Philosophy Introduction to Marketing ELECTIVES 28 Marketing Any one from: PSR 101 SOC 101 Introduction to Political Science 2 E 20 2 E 20 Introduction to Sociology GENERAL UNIVERSITY COURSES Course Code CSC 101 GST 101 GST 103 GST 109 Course Title Units Status Lecture Hours. Practical Hours Tutorial Hours 3 C 30 00 00 2 C 20 00 00 1 C 10 00 00 1 C 10 00 00 Introduction to General Computing Use of English, Library and Information sources 1 Music Appreciation 1 Entrepreneurial Development Studies 1 29 Marketing COURSE STRUCTURE 100 LEVEL RAIN SEMESTER COURSES Course Code BUS 102 BSS 106 Course Title Units Status Lecture Hours. Practical Hours Tutorial Hours 2 C 20 00 00 3 C 30 00 10 3 C 30 00 00 2 C 20 00 00 2 C 20 00 00 2 C 20 00 00 2 C 20 00 Principles of Management 11 Mathematics for Business and Social Sciences 11 ECN 102 PSY 102 PHIL 102 MKT 104 MKT 106 Principles of Economics 11 Foundation to Psychology 11 History & Philosophy of Science Introduction to Marketing Communication Introduction to Service and Social Marketing 30 Marketing GENERAL UNIVERSITY COURSES Course Code Course Title GST 102 Use of English, Library and Information sources 11 GST 104 GST 132 Units Status Lecture Hours. Practical Hours Tutorial Hours 2 C 20 00 00 1 C 10 00 00 1 C 10 00 00 Music Appreciation 11 Entrepreneurial Development Studies 1 31 Marketing COURSE STRUCTURE 200 LEVEL HARMATTAN SEMESTER COURSES Course Code Course Title ACC 201 Introduction to Financial accounting 1 ACC 203 ECN 201 Units Status Lecture Hours. Practical Hours Tutorial Hours 3 C 30 00 00 3 C 30 00 00 3 C 30 00 00 2 C 20 00 3 C 30 Introduction to Cost Accounting Micro- Economics Theory 1 Elements of Marketing MKT 201 BUS 203 Introduction to Business 00 00 00 32 Marketing GENERAL UNIVERSITY COURSES GST 209 GST 207 Peace and Conflict Resolution 2 C 20 00 00 Music Appreciation 111 1 C 10 00 0 2 C 20 1 C 10 Statistic for Business & Social Sciences 1 BSS 211 10 BUS 321 Contemporary Issues in Entrepreneuria l Development Studies 00 00 COURSE STRUCTURE 200 LEVEL RAIN SEMESTER COURSES Course Code Course Title ACC 202 Introduction to Financial Accounting 11 ECN 202 MKT 204 Units Stat us Lectu re Hours . Practical Hours Tutorial Hours 3 C 30 00 00 3 C 30 00 00 2 C 20 00 00 Micro-Economic Theory 11 Retail Management 33 Marketing MKT 206 Consumer Behaviour 3 C 30 GENERAL UNIVERSITY COURSES Course Code Course Title Units Status Lectur e Hours. BSS 212 Statistic for Business & Social Sciences 11 3 C 30 Information Management System 3 C 30 CSC 212 Practical Hours Tutoria l Hours 10 34 Marketing COURSE STRUCTURE 300 LEVEL HARMATTAN SEMESTER COURSES Course Code Course Title Units Status Lecture Hours. Practical Hours Tutoria l Hours BUS 303 Business Law 3 C 30 00 00 BUS 301 Management Theory 3 C 30 00 BUS 321 Production and Operations Management 3 C 30 00 00 2 C 20 00 00 2 C 20 00 00 00 00 MKT 303 MKT 305 BUS 331 00 Agriculture Marketing Financial Services Marketing Management of Small & Medium Enterprises 1 2 C 20 COURSE STRUCTURE 300 LEVEL RAIN SEMESTER COURSES Course Code Course Title MKT 302 Research Method MKT 304 MKT 306 Units Status Lecture Hours. Practical Hours Tutorial Hours 3 C 30 00 00 3 C 30 00 00 00 00 Sales Management Product Development & 35 Marketing Management MKT 308 MKT 310 MKT 320 2 C 20 3 C 30 3 C 30 3 C 30 Purchasing Material & Management Distribution & Logistic Management Integrated Marketing Communication ELECTIVES Any one from: Course Code MKT312 MKT 314 BUS 332 Course Title Units Status Lecture Hours. Practical Hours Tutorial Hours 2 E 20 00 00 2 E 20 00 00 3 E 20 00 00 Oil & Gas Marketing Tourism & Sport Marketing Management of Small & Medium Enterprises 11 36 Marketing COURSE STRUCTURE 400 LEVEL HARMATTAN SEMESTER COURSES Course Code Course Title BUS 401 Business Policy 1 BUS 411 ACC 405 MKT 401 MKT 405 MKT 407 Analysis for Business Decision Units Status Lecture Hours. Practical Hours Tutorial Hours 3 C 30 00 00 3 C 30 00 00 3 C 30 00 00 3 C 30 00 00 2 C 20 00 00 3 C 30 00 00 Financial Management Marketing Management Strategic Marketing & case Studies Marketing Research 37 Marketing COURSE STRUCTURE 400 LEVEL RAIN SEMESTER COURSES Course Code Course Title BUS 402 Business Policy 11 MKT 402 MKT 410 MKT 412 MKT 416 MKT 499 Laws & Ethnic of Marketing Units Status Lecture Hours. Practical Hours Tutorial Hours 3 C 30 00 00 2 C 20 00 00 2 C 20 00 00 00 00 00 00 120 00 Industrial Marketing International Marketing 30 3 C 3 C 6 C Advertsing Management 30 Project 38 Marketing MARKETING PROGRAMME COURSE CONTENTS 100 Level MKT 101: Introduction to Marketing -2Units The course examines the meaning of marketing is, its origin, development of concepts, relationships between it and other businesses functions. Factors and environmental influences, professional definitions of marketing and analysis of its responsibilities and tasks. Multi career development and opportunities for self – employment in marketing profession, etc. MKT 104: Introduction to Marketing Communication 2Units This course is examines marketing communication concepts, principle of integrated marketing communication; definition of advertising, (professional definition), its historical background and objectives; sales promotion, meaning and objectives, methods. Careers development and opportunities for Self – Employment in Advertising Profession, etc. MKT 106: Introduction to Service & Social Marketing -2Units The course examines the definition of service operation, identifying service characteristics, service insensitivity and product involvement mechanism, service quantity and marketing Mix; the social marketing importance, application of marketing skills and techniques to needs and problems of the public and social administrations; the relevance of marketing approach for non – profit organization; etc. 39 Marketing 200 Level MKT 201: Elements of Marketing -2Units Overview of the elements, marketing-mix, concept and principles involved in initiating and executing the marketing process in a business form. Although emphasis is on the marketing functions and activities of private sector profit orientaed business. MKT 204: Retail Management -2Units This course defines retailing, its historical background and objectives, functions, sources of fund, limitation. The course will also examine the function of wholesale, functions, sources of fund and strategies for positioning retail and wholesale system. MKT 206: Consumer Behaviour -3Units This course is an overview of consumer behavior and buying decision process designed to cover; psychological concepts, attitude formation, theories of personality and their measurements social aspect of behavior; awareness of sales and others. MKT 302: Research Method -3units The aim of the course is to offer useful insights into the nature of research methods and its relevance and usefulness to individual researcher, groups, organizations, national bodies etc. it is also tailored towards enabling students write their final year project without any difficulties. The outlines include: what is research, types of research. Historical research, experimental research, quasi-experimental research, 40 Marketing survey research etc. Methods of investigation: Questionnaire and interview, observational research method, panel technique, guideline for selecting research topics and how to write research proposal. Problems and Hypotheses, designs of research, sampling methods presentation of research reports MKT 303: Agricultural Marketing 3Units The objective of this course is to sensitize the student to the crucial role of agriculture in developing economics in Nigeria. The students will be expected to recognize the importance of storage and promotion in the marketing of agricultural products. The nature, scope, type, problems and control of agricultural marketing will be highlighted. Also. the importance and problems of standardization and grading in agricultural marketing will be treated. Other topics of interest include the role of government in agricultural marketing, international market of agricultural products. MKT 305: Financial Services Marketing -3Units Nature and characteristics of a service, overview of marketing of financial services. Financial service marketing strategies, marketing planning, marketing research and product development. Pricing, financial services delivery system, promotion mix, public relations, customer relations, marketing audit, and ethics in financial services marketing. Marketing of banking, insurance and other services such as equipment leasing, legal services, educational services, contemporary issues in service marketing. MKT 306: Product Development and Management -2Units 41 Marketing Product; consumer and industrial product planning and development, new product development and marketing appraisal, product branding and packaging, product mix and strategies, product adoption process, product life cycle strategies, product management. Contemporary issues in product development and management. MKT 308: Purchasing Management -2Units Meaning, scope and importance of purchasing functions or objectives of purchasing process. Purchasing and other departments. differences in institutional and industrial purchasing. Differences between government and industrial purchasing. Design and specification, Standard and standardization, value engineering and value analysis, quality assessment, and control. Control and disposal of rejected goods, types of controls. Negotiation, material requirement planning system, material handling, contemporary issues in purchasing and material management. MKT 309: Sales Management -3Units Sales management functions, introduction to personal setting techniques and management. Sales management planning and organizations. Developing the sales force. Sales forecasting and market measurement, sale territory mapping management, sales forces performance evaluation, sales analysis. Controlling the sales staffing, compensation and motivation. contemporary issues in sales management. It will also cover behaviourial patterns and interrelationship of functional group. Communication channels and interaction: techniques of persuasion. Consumer decision theory/models and prediction of consumer/user 42 Marketing behavior is given, situational contexts, contemporary issues in consumer behaviour, organizational buying behavior. MKT 310: Distribution and Logistics Management -3 Units This course is designed to introduce students to the basic concepts and principles in supply chain & logistics management, its development and objectives; meaning and development of logistic & chain management, procurement, manufacturing distribution, the new competitive framework, inventory functionality, inventory, planning the inventory resources, determining orders, order point, lot size etc. Inventory management policies, marketing channel structure, material handling, warehouse management, transport management, risk in the supply chain, global logistics management MKT 312: Oil and Gas Marketing -2 Units The main objective of this course is to expose students to the dynamics of oil and natural gas marketing with respect to development, production, transportation, distribution and trading. BUS 331 MANAGEMENT OF SMALL AND MEDIUM ENTERPRISES 1 Definitions and concepts. Sourcing and funding of SMEs. Role of Government in promoting small scale industry, Potentials in development and management of SMEs. Prospects and Challenges of Small and Medium Enterprises. Regulatory bodies and government inter-relations. Marketing: Product and Services. Financial and Legal management of SMEs. 43 Marketing BUS 332 MANAGEMENT OF SMALL AND MEDIUM ENTERPRISES 11 Small and Medium Enterprises: Going into International Business; Challenges and Prospects, Business Succession: Issues in succession (Son, Wife, Brother etc), Social Responsibility and SMEs. Issues involved in Partnership and Corporation formation. Presentation of Business Proposals and Feasibility studies. MKT 314: Tourism and Sport Marketing -2 Units Concept and definition of tourism, consumer behavior and tourism demand, determinate of tourism demand, measuring the demand for tourism, pattern of tourism demand. The historical roots, marketing planning and management of tourism, applying the marketing mix strategies of tourism, travelling agencies and role of LATA. Regulation agencies in hotel and tourism services, ministry of commerce and tourism. Contemporary issues in tourism marketing. An outline of sports and management, mapping, positioning and briefing, segmentation procedures for sports market, sport demand analysis, characteristics of saleable sports, criteria for sequencing government events, application of marketing concept to sporting activities, contemporary issues in sports marketing. 44 Marketing MKT 320: Integrated Marketing Communication -3Units The Concepts of Integrated Marketing Communication determine advertising budget – marginal approaches, sales of thumb, ROI method, and the task method. Media selection strategies, measuring and objectives, advertising agency, advertising planning, procedures and scheduling, global advertising issues, contemporary issues in advertising, sales promotion, meaning and objectives, methods, setting sales promotional tools, developing, implementation and evaluation of sales promotion programmes, contemporary issues in advertising and sales promotions. MKT 401: Marketing Management -3Units Introduction to strategic marketing management: - meaning and objectives, marketing strategies and tactics. Strategic marketing process: - formation, implementation and evaluation. the five competing philosophies in marketing, environment analysis and forecasting, marketing in the corporate environment, cost and profitability analysis, marketing planning and control, marketing audit, decision tools in marketing strategy, Marketing and functional strategies, contemporary issues in marketing management. MKT 402: Laws And Ethics of Marketing -2Units Structure of laws in common, statutory, customary etc and influences on consumers, elements of law of contracts, elements of law of agency and marketing consultancy services. understanding of legal rights and the consumer rights, careful consideration of key points and/or analysis of clauses of consumer protection laws and the diverse statutory laws 45 Marketing ranging from international statutes covering areas such as: Fair trade practices, fair packaging and labeling, truth in presentation, truth warranty, children protection in adverts, copyright protection, food and drug protection, environmental protection etc. MKT 405: Strategic Marketing and Case Studies -2Units The cases shall be in the following areas: New product development and marketing appraisal, marketing planning, organization and merchandising, marketing planning and control, distribution policy and public relations, business planning and strategy, production policy, inventory management, consumer behavior problems, sales volumes and sales force management, pricing related issues. The student will be challenged to plan, implement and control chosen business strategies in a corporate frame work, contemporary issues in marketing, cases and problems. MKT 407: Marketing Research -3 Units The role of research in marketing, marketing research in Nigeria, data in marketing research, sources of research data, marketing research brief and research proposal, sampling theory in marketing research, quantitative methods of marketing research, presentation of statistical analysis in marketing, report writing and presentation, contemporary issues in marketing research. 46 Marketing MKT 410: Industrial Marketing -3 Units The major objective of this course is to enable the student understand the behavior models for analyzing industrial buying as well as the nature and scope of industrial marketing, Topics covered include: strategy formulation in the industrial market, formulating product planning, characteristics of industrial marketing, distribution of industrial products, government markets, industrial sales promotion etc. MKT 412: International Marketing -3 Units Nature and scope of international marketing, Basis for trade: absolute versus comparative advantage, balance of payments, marketing strategies in penetrating foreign markets. protection and trade resolution, cultural and social forces, marketing in Nigeria, Asia China, America, Japan etc. the nature of the internet, the meaning of internet marketing, salesmen and the internet, web-based consulting, the internet and the marketing mix, legal aspects of cyber marketing, applying the internet to business, cyber marketing as a tool for global marketing process, internet marketing and e-commerce, contemporary issues in internet marketing. Introduction to international marketing, designing international marketing, strategic international market segmentation, researching international markets, product policies for world marketing, pricing in word market, distribution decisions in international marketing, communication strategies in international marketing, marketing planning and organization, marketing information system. MKT416: Advertising Management -3Units 47 Marketing Advertising: - Meaning and objectives, advertising agency, advertising planning, procedures and scheduling, global advertising. Determination of advertising budget: - Marginal approaches, rule of thumb, ROI methods, the task method. Media selection strategies, media budgets, media measurement, evaluation and selection, measuring advertising effectiveness. SUMMARY OF RECOMMENDED UNITS PER LEVEL LEVEL SEMESTER 100 HARMATTAN RAIN HARMATTAN RAIN HARMATTAN RAIN HARMATTAN RAIN 200 300 400 COMPULSORY ELECTIVE TOTAL UNITS UNITS UNITS 21 UNITS 2UNITS 23 20 UNITS NIL 20 20 UNITS NIL 20 17 UNITS NIL 17 15 UNITS NIL 15 17 UNITS 2 UNITS 19 14 UNITS NIL 14 19 UNITS NIL 19 48 Marketing