2014-2015
IC LONDON
STUDENT HANDBOOK
Telephone: 0207 287 0111
Emergency: 075 88999899
www.iclondon.eu
Contents
Page
1
1.1
1.2
1.3
1.4
1.5
1.6
1.7
New Students
Welcome to IC London
Reception
Entry Test
Syllabus and Course Aims
Finding a place to stay
Travel and How to get a Student Oyster Card
Register with the Police
2
2
2
3
3
4
5
5
2
2.1
2.2
2.3
2.4
2.5
2.6
2.7
Rules and Regulations of the School
Attendance Procedure
Attendance Policy (EU and SVV Students)
Attendance Policy (Tier 4 Students)
Lateness Policy
Course Books
Progress in Learning
Holidays
6
6
7
8
8
8
9
9
3
3.1
3.2
3.3
3.4
3.5
3.6
3.7
3.8
Safety and Emergencies
Welfare and Student Safety
Personal safety and the care of valuables
Healthcare in London
Reporting a crime
Emergency Contacts
Laws on Alcohol and Drugs
Driving in London
Breaking the Law
10
10
10
11
12
12
14
15
15
4
4.1
4.2
4.3
4.4
4.5
4.6
4.7
4.8
4.9
4.10
Live and Explore London
How to get a National Insurance Number
Religion in London: Local Places of Worship
Opening a Bank Account and Transfer Money
Living Costs
London Attractions
Shopping
Easting Out
Sport and the Outdoors
Entertainment
Travelling in Europe
16
16
16
16
17
18
21
22
23
25
26
5
Complaints procedure
28
1
1
New Students
1.1
Welcome to IC London
We hope you enjoy your time here. This Student Handbook is designed to help you
enjoy your time in London - in the school, in the classes, your accommodation, and
your free time.
Class Time
Monday to Friday
9:00-17:00
Contact information:
Reception:
Welfare teacher:
Academic Director:
info@iclondon.eu
dos@iclondon.eu
dos@iclondon.eu
Accredited by
1.2
Reception
At reception you can:
•
Make general enquiries
•
Book your holidays
•
Make accommodation enquiries
•
Get your course certificate
•
Get a letter confirming your course
•
Get a letter for your bank
2
Reception Opening Hours
Monday to Friday
9:00-18:00
Update Your Details:
If you change your address, phone number or e-mail address, it is important that you
update your details at reception.
This can be done by contacting staff in reception or via email to info@iclondon.eu
1.3
Entry Test
When you come to the school, you have to take an entry test to see which class is
best for you to study in.
When you go to class, the teacher will monitor you in your first week to check your
level and see if the results of the test were right.
If they feel you are in the wrong level, they will make sure you are moved to the
right level for your second week.
All students have the chance to change levels when they have finished a full term.
They can also ask their teachers to sit a Level Up test.
1.4
Syllabus and Course Aims
The English syllabus has been carefully designed to make sure you progress through
the levels as quickly as possible, whilst learning all you need to know. Below is a
description of all the levels and what you can expect to achieve as you finish each
one.
Pre-intermediate
The student will have widened their grammatical knowledge at this stage by
connecting the past with the present, for example. They should also be able to cope
in a wider range of functional situations that they may not meet every day, such as
booking a hotel room, holding a telephone conversation with an unfamiliar speaker
and reading short, simple newspaper articles.
Intermediate
The student will have met all the main grammatical forms of English, although they
are not expected to be able to use them all perfectly. They will be able to write
3
about a wide range of subjects, although again they will not have complete
confidence in their use of appropriate vocabulary or grammatical structures. At this
level, students start to seriously widen their vocabulary as they become more
exposed to the language. They will therefore start to build their knowledge of
synonyms and have an understanding of an appropriate choice of basic words.
Upper Intermediate
The student will be confident in using all but the most demanding areas of
English. They will also have confidence in reading and writing, with the ability to use
the correct tone and formal or informal language
Advanced
The student will be competent in all aspects of English and can handle and write
academic texts and complex newspaper articles. They will also be able to use highlevel grammatical features correctly.
1.5
Finding A Place to Stay
Advice: London is a very large city, and accommodation types and prices vary greatly
depending on where you want to live.
Some things to consider when looking for a place to live
•
Distance from school
•
The nearest tube station
•
Night busses
•
Distance from friends
More advice on property searching
•
Take someone with you when viewing the property
•
Check that the area is safe before you rent (www.crimestatistics.org.uk)
For more advice go to www.ukcosa.org.uk
Reception has information on student accommodation in London and can help you
search.
www.gumtree.com
A popular website that has postings for accommodation, work, and hobbies.
www.loot.com/property
A newspaper dedicated to rented accommodation. You need to buy the paper early in
the morning and get on the phone to get a chance to see the best properties.
For students who are looking for cheaper accommodation you could try a hostel:
Palmers Lodge at Hilspring at Willesden Green
4
Equity point London
Generator Point London
Queen Elizabeth Chelsea
London Backpackers
Gallery Hyde Park
Astor Queensway
These are just some of the hostels available. You could also try a full hostel search
on: hostelworld.com
Private Home Stay
For those students wishing to live with a local family they can do so through our
Private Home Stay service. Please ask reception or email the admin team on
www.iclondon.eu
1.6
Travel and How to get a Student Oyster Card
What is an Oyster Card
This is the cheapest way to pay for transport in London. It is a pre-pay and top up
card that you can use on the bus and the tube.
You can get a Student Oyster Card if:
•
Your attendance is 80% or above
•
You are enrolled on a full time (15 hours per week) course
•
Your course is for 14 weeks or more
•
You have paid your course fees in full
Apply Online
•
www.tfl.gov.uk
•
Have your student ID number
•
Enter your course dates
•
Upload a passport sized photo to the website
•
They will then contact IC London to authorize the card
1.7
Register with the Police
If you have a stamp on your passport telling you to register with the police, you need
to do this as quickly as possible.
Go to the Metropolitan Police Service: Overseas Visitors Records Office with:
•
Your passport
•
Your address in the UK
•
IC London’s address
•
The fee for registration
5
2
Rules and Regulations of the School
2.1
Attendance Procedure
Do you have a Student Visa (Tier 4) to study in the UK?
YES
No
1. You have agreed to this visa by studying here in the UK which
commits you to studying at a minimum requirement of 80% a week,
which is 4 full days.
If you are not fulfilling this requirement the Home Office can check
up on you & may remove your visa.
If you are absent for 10 lessons or more then we have to report you
to the Home Office unless the absence has been authorised by us.
2. We understand that you might have / have had problems
studying with us last week, but we are here to help you and to
ensure you meet the legal requirements of the terms and conditions
of your visa.
3. If you miss any more than 20% of your classes then you must
contact us and let us know the reasons why.
1. FULL TIME STUDENT
By studying here at IC London you have signed
an agreement with us in our terms and
conditions which binds you to study at a
weekly 80% minimum requirement, which is 4
full days.
2. We understand that you might have / have
had problems studying with us last week, but
we are here to help you and to ensure you
meet the requirements of the terms and
conditions of your agreement with IC London
and get the most out of your studies here.
2 ways to inform us of your absences:
(a) Email: info@iclondon.eu
(b) Telephone: 020 7287 0111
From now on you must bring us some documentation to support
your absence (for example, a doctor’s certificate or a letter from the
embassy). This is to support your absence when the Home Office call
& check, or if you want to renew your visa.
Telling us about your absence in advance or when it happens does
not give you attendance, only supporting documentation will give
you this.
If you don’t tell us about any absence in advance you could lose
your place in the class in busy periods.
3. If you miss any more than 20% of your
classes then you must contact us and let us
know the reasons why.
2 ways to inform us of your absences:
(a) Email: info@iclondon.eu
(b) Telephone: 0207 287 0111
If you don’t you could lose your place in your
class in busy periods.
Please make sure you inform us.
Please make sure that you inform us.
The Student is informed this is their 1st warning and they have 2 more chances or their course will be cancelled without a
refund. They must sign the ‘enrolment confirmation’ form, to say they understand the attendance policy and agree to it again.
This is stored in their file & all notes written on the database.
6
2.2
Attendance Policy (EU and SVV Students)
As an IC London student you are expected to attend all of your classes on time. If
you fail to attend 80% of your classes during the week your name will be taken off
the register and you may lose your place in the class.
There are several valid reasons for absence, which are unavoidable and
understandable. And you should tell us about all of these either before you are
absent or as soon as possible, within 10 days for visa students. For example:
•
Because you are ill.
•
Because you have a personal emergency or a problem.
•
Because there is a problem or an illness in your family.
For all of these reasons you should provide documents to prove this: for example a
doctor’s certificate. Although these reasons are valid for absence we will not be able
to give you attendance without proof.
Sometimes you may have a problem with your lessons, the school, the teacher or
there may be another reason that is making it difficult for you to come to class. It is
very important that you come and tell us about this. Then we can help you to find a
solution.
There are certain reasons that we will not accept for not coming to class. For
example:
•
Work. All students should make sure that any part-time work you do fits
around your study.
•
Unauthorised holidays. All students should make sure that their holidays
are authorised before they go. For information please see the reception.
Our Attendance policy is part of our quality standards. It is very difficult for a teacher
to provide a good course if they do not know how many students will be in the class
and who is going to come to class each day. Every lesson is important, so you should
attend all of them.
If you do not attend your classes, you will be missing important parts of your course
and you will fall behind the other students in the group. This will make it difficult for
the teacher to include you in the lessons and you will not progress through the levels
as quickly as you should.
7
2.3
Attendance Policy (Tier 4 Students)
For any Tier 4 students we may have in the future, we take our attendance policy
seriously.
The students will be contacted by email if the student misses 5 days and 7 days. If a
visa student is not in class for 2 or 3 days they will be phoned and asked to give an
explanation for their absence. They may lose their place in the class and they will
need to see a Manager or reception on their return to school. They will have to be
reported to the Home Office if after 10 consecutive days of absence there is no
reasonable explanation for their absence and they have not returned to class.
If we are not able to contact the visa student and the student is absent from class for
10 consecutive days then we will have to report them to the Home Office.
The above changes affecting visa students are in addition to the IC London’s policy
on attendance which affects ALL students.
2.4
Lateness Policy
You should not be late for class and if you are more than 15 minutes late for the start
of a class, the teacher will not let you in. This is because lateness disturbs the rest of
the students and the teacher. The same applies after the break: if you get to class 5
minutes after the start of the class you will not be allowed in and lose attendance for
that half.
In case you are late you need to see the Academic Manager, Jason Grant.
2.5
Course Books
Textbooks help you work in class and work at home. They explain clearly many
things that students need to understand to progress to the next level of English. As a
result, textbooks are compulsory for each class and students must buy them at the
beginning of each term. Check at reception to see which textbook you need.
8
2.6
Progress in Learning
Levels
At IC London, there are three English levels each building on student's experience to
make them more proficient and fluent in English. When you learn the skills from one
level, you can move to the next.
Level Up Test
When you have learned the skills for your level, your teacher will talk to you about
taking the Level up Test, which can be taken at the end of the month. If you pass,
you will move into the next level as soon as there is a space for you.
Level Up tests can also be taken every two weeks at the discretion of the teacher.
You will need to provide your teacher with a piece of writing which will allow him/her
to decide if it’s appropriate for you to sit an exam or not.
2.7
Holidays
You can take holidays during your course to travel round London, Britain or Europe.
The school has fixed holidays at Easter and at Christmas, and you can take the rest
of your holidays at any other time. Talk to reception about how many holidays you
are allowed and they will help you book the time off school.
Visa requirements for Tier 4 student’s should ask reception about holiday leave.
9
3
Safety and Emergencies
3.1
Welfare and Student Safety
IC London is committed to providing an environment in which all students feel
comfortable, confident and able to learn. Our Welfare Policy is on our website and we
have included some welfare tips here.
Students can contact the Student Welfare Officer in one of two ways:
 By going to reception and making an appointment with the receptionist
 By e-mail at info@iclondon.eu
The Student Welfare Officer will then get in contact with the student immediately to
let them know that the communication has been received.
IC London has two welfare officers, a male and a female: Sheila Balluck & Jason
Grant.
3.2
Personal safety and the care of valuables
Safety Tips
1. Keep all valuables in your bag and keep your bag with you when you are in
the school (don’t leave it in the classroom) and keep it safely across your
shoulders when you are walking around London.
2. Money, mobile phones and MP3 players should be kept hidden in your bag.
3. If you use a card to withdraw money from your bank account, make sure you
are careful at the cash point (ATM). Do not let anyone distract you or see
your PIN Number.
Try to use cash machines that are actually at a bank rather than the small ones in
shops and bars, as these are easier to fit scanners to (which take the details from
your card and allow someone to steal money from your account).
Note: it is dangerous to travel in London late at night alone. If you don’t have a
friend to go home with, or have been drinking alcohol, always get a black taxi
– don’t walk home alone and do not get into a car with anyone you do not already
know. If you do walk anywhere, keep to well-lit areas where there are plenty of
other people. NEVER walk through a park or across a common on your own at night.
10
Taxis/black cabs and minicabs
Use only registered minicabs or black cabs (which are black and display a yellow
light). The light tells you that the black cab is available. Tariffs (price/destination) are
the same for all black cabs.
Minicabs look like cars. They are cheaper, but you must order them from a registered
office. To find out the phone numbers of the nearest two registered minicab
companies to you, send a text message (SMS) saying “CAB” to 60835 and the
numbers will be sent to your phone.
Black cabs can be stopped on the street by waving holding your arm out at the side
of the road so that the driver can clearly see you. You must tell the driver where you
want to go before you get into the taxi so that they can agree to take you. If you
look as though you are waiting for a taxi, unlicensed minicab drivers (in normal cars)
will probably stop and ask you if they can take you. Do not agree and do not get in
the car.
3.3
Healthcare in London
Health Insurance
We recommend that you get medical and personal insurance. There are many
insurance companies that you can find online. One of them is www.endseigh.co.uk
The NHS
You are eligible to use the British National Health Service if
•
You are an EU student (and can show your EHIC)
•
You are a non EU student on a course lasting more than 6 months
•
You are a non EU student from a country with a reciprocal arrangement
with the UK.
For more information on the NHS see www.nhsdirect.nhs.uk
Getting a Doctor in an Emergency
You can use a GP in an emergency without any charge, or you can go to the Accident
and Emergency Department of a hospital, or you can go to an NHS walk in centre.
Dentist
Most people have to pay to see a dentist. If your dentist is registered with the NHS
you can get a reduction. Full time students are eligible for this but you must ask your
dentist for a form.
11
3.4
Reporting a Crime
Report all crimes to the nearest police station or police officer (on the streets). When
you go to the police station you will need to tell them exactly what
happened to you and they will then ask you to sign a statement. If you need a
translator, you should ask for one and the police will provide you with somebody who
speaks your language. Once your statement has been taken, you will get a crime
number, which you will need if you have to report the crime to anyone else (e.g. your
bank to replace your bank cards or your embassy to replace a passport).
3.5
Emergency Contacts
In an Emergency
When there is a danger to life or a crime is in progress you can contact the police,
fire brigade or ambulance by dialling 999 from any telephone. The call is free but
should only be used in an emergency.
Police
The police in the UK are helpful and friendly. They have a duty to protect everyone.
If you are attacked, threatened or followed, or if something is stolen from you, you
should report this to your local police station.
Registering Non- serious Crimes
Many crimes can be reported at
www.online.met.police.uk/report.php
•
Hate crimes and hate incidents
•
Criminal damage to a motor vehicle
•
Theft from a motor vehicle
•
Criminal damage
•
Theft (unless something was broken into or someone was attacked)
Report a Crime anonymously
You can contact Crime Stoppers and report a crime anonymously at Tel: 0800 555
111. Useful emergency or local services in the Westminster Borough.
Soho NHS walk in Centre
1 Frith Street
London
0207 534 6500
12
Chelsea and Westminster Hospital
369 Fulham Road
London
SW10 9NH
0203 315 8000
Dental Services
Guy’s Hospital
Floors 17 -28 Tower wing
Great Maze Pond
London
SE1 9RT
0207 188 8006
GP Surgery
The Randolph Surgery
235a Elgin Avenue
Maida Vale
Westminster
London W9 1NH
Tel: 0844 477 1763
Outside UK: +448704231816
Seven Day Access GP in Westminster
North West London Medical Centre
0207 624 4433
The Connaught square Practice
0207 402 4026
Westminster and Pimlico Health Centre
0207 834 6969
Social services
Emergency Duty Team
0207 641 6000
Jobcentre plus
0345 664 3719
Monday to Friday 8am – 6pm
Applying for a National Insurance Number
0345 600 0643
Passport Advice line
0300 222 0000
Outside UK +44(0) 300 222 0000
Emergency drug help
FRANK
0300 123 6600
13
24 Hour pharmacy – Zafash
233 – 235 Old Brompton Road
London
SW5 OEA
0203 376 5317
Local Police Number – 101
Belgravia Police Station
Monday – Sunday 8am – 10pm
Tel: 101
Charing Cross Police Station
24 hour opening
3.6
Laws on Alcohol and Drugs
Alcohol
•
•
•
You must be 18 to drink alcohol in a pub, bar or club.
If you buy a drink for someone under 18 you are breaking the law.
Do not drink and drive. Even a small amount of alcohol can put you over
the limit and break the law.
Drugs
•
The UK has strict laws. Even a minor drugs conviction can lead to you
losing your visa.
Class A Drugs
•
•
•
Ecstasy (E), LSD, Heroin, Cocaine, Crack, Magic
Amphetamines.
The Punishment tor supply is up to life imprisonment.
The Punishment for possession is up to 7 years in prison.
Class B Drugs
•
•
•
Cannabis, Methylphenidate (Ritalin), Pholocodine.
Punishment for supply is up to 14 years in prison.
Punishment for possession is up to 5 years in prison and a fine.
Class C Drugs
•
•
•
Tranquilisers, some painkiller, GHB, Ketamine.
The punishment for supply is up to 5 years in prison.
The punishment for possession is up to 2 years in prison.
14
Mushrooms,
3.7
Driving in London
European Union or European Economic Area
•
If you are from a country which belongs to the EU or EEA you can drive in
Great Britain (GB) for as long as your licence is valid, or until you are 70.
•
Non-European countries
•
If you’ve got a non-European Union (EU) driving licence or international
driving permit you can drive in Great Britain (GB) for 12 months.
•
If your driving licence is from a ‘designated country’ you can then apply to
exchange it for a GB licence up to 5 years after becoming a GB resident.
For a list of ‘designated countries’ go to:
•
https://www.gov.uk/non-gb-driving licence/y/student_in_gb/non_eea_ec
•
If your licence is from a ‘non-designated country’, you’ll first need to apply
for a provisional GB licence. You can then take a driving test and apply for
a full licence once you’ve been in GB for at least 6 months.
3.8
Being arrested
If you are arrested:
You will be taken to a police station. The custody officer at the police station must
explain your rights. You have the right to:
•
get free legal advice
•
tell someone where you are
•
have medical help if you’re feeling ill
•
see the rules the police must follow (‘Codes of Practice’)
•
see a written notice telling you about your rights - e.g. regular breaks for
food and to use the toilet (you can ask for a notice in your language)
You’ll be searched and your possessions will be kept by the police custody officer
while you’re in the cell.
For more information please visit:
https://www.gov.uk/arrested-your-rights/when-youre-arrested
You can also contact our Welfare Officer if you require any specific information.
15
4
Live in London and Explore the City
4.1
Work: How to Get a National Insurance Number
What is a national insurance number?
This is your own personal number that makes sure that the tax you pay and the
National Insurance contributions are recorded accurately.
You must apply for one before you can be paid for work. To book an appointment
with the Department for Social Security call 0845 600 0643 ( number above ). This is
a short interview and nothing to be nervous about.
What to take to the interview?
•
•
•
4.2
Passport
Proof of address you can request a confirmation of study letter from
reception
Job offer letter with your employer's name address and telephone number
or a letter showing you have applied for a job
Religion in London: Local Places of Worship
In London there are many different places of worship and many different religions.
You should be able to find a suitable place very near where you live or the school. If
you are having trouble finding your nearest place, please ask at reception.
You can also try the following web links:
www.4london.info/londoninformationplacesofworship.htm
www.upmystreet.com
4.3
Open a Bank Account and Transfer Money
Whilst you are in the UK, you will probably want to open a bank account. However,
this is becoming quite difficult if you are not a permanent resident in the UK.
Firstly, you will need to be staying in the UK for at least 6 months and have a valid
visa for the entire stay. You may find it easier to talk to your bank in your
country first and see if they have branches in London, or connections with a
London bank. This will help you to open an account here.
16
If this is not possible, you will need to apply for an account in the UK. The bank’s
main concern is that you have proof of identity and also proof that you can and will
stay in the UK, including where you are living whilst you are here. Visit several banks
near your accommodation first and ask them what documents you need to take in
order to open an account.
It is also useful to talk to other students who have recently opened an account to see
what banks they have been successful with.
The bank is likely to ask you for the following documents:
•
A bill with your name and address on it
•
A copy of your lease/tenancy agreement for your accommodation
•
Your passport
•
Your visa (in your passport)
•
Police registration certificate
•
Evidence of any earnings that you will pay into your account
•
A letter from IC London confirming your course
4.4
Living Costs
Rent
Rates in London can vary greatly and depend on the property, the landlord, the
location and how close it is to things like the nearest tube station and local shops.
You should expect to pay at least £300 per month for a single room (small) and £400
per month for a double room (large).
Your bills will probably not be included. Please look at the bills section below to see
what kind of rates you are likely to pay. You will need a deposit and usually at least
one month’s rent in advance. This covers the landlord if you break anything or if you
choose to leave without notice.
Please see IC London’s accommodation booklet for more detailed information about
the different accommodation options.
Council tax
This depends on where you live and how many people live in the home. You can
probably expect to pay approximately £20 per month (although you could pay more
or you may not have to pay any at all).
Bills
If you are renting from a private landlord you will be expected to pay bills. These will
include gas, electricity, telephone and water bills. Again, this all depends on how
much these utilities are used (especially the telephone), so the costing here is
approximate and could be very different.
17
Food
Your food bill will depend on where you shop and how much you use. Most people
use the regular supermarkets for their shopping, as these often offer the cheapest
prices. An average person can probably survive on around £50 - £60 per week for
food and also other everyday items such as toothpaste and shampoo.
Mobile phone
Most people in the UK now own a mobile phone and you will probably want to get
one too whilst you are in the UK, as they are very convenient for making
arrangements with other people and are also useful when you are stuck and need to
contact someone for help. Please be aware though that mobile phone crime is on the
increase in the UK and that you need to be careful about using your mobile in public
places.
Examinations
Exam fees vary – and they can change depending on the examination centre’s costs
and also the examining board, as they may change their prices. Therefore, the
following costs are all approximate.
Books
Many students want to spend some of their free time studying extra material. There
are many excellent bookshops in London and most offer a student discount.
Average book price £20 - £30
Average student discount 10%
Social life
Average prices
Small glass of wine
Pint of beer
Soft drink
Cheap meal with wine
Moderate meal with wine
4.5
£4
£3.50
£2 - £3
£20 per person
£30 - £40 per person
London Attractions
One of Europe’s cultural capitals, London never stands still. If you’re looking for fine
art, music, and entertainment, this is the city for you. And with over 200 attractions
plus 90 museums and galleries that are completely free to enter, there’s no better
place to soak up some culture.
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Top tips...





Relax in one of London’s 143 registered parks and gardens. Open space
accounts for 30% of the city area.
Sing along to a concert at the impressive O2 Arena.
Re-enact the gruesome events in British history at the London Dungeon.
Watch a football match at Stamford Bridge or the Emirates Stadium, home of
Chelsea and Arsenal football clubs.
Be captivated by the skill and poise of dancers at Sadler’s Wells.
The British Museum
One of the great museums of the world, with an extraordinary display of historical
artefacts. Examine the famous Rosetta Stone, and take a
walk in the Great Court of the British Museum. It’s the largest covered public square
in Europe.
www.britishmuseum.org
The National Gallery
With more than 2,000 Western European paintings, this is one of the largest galleries
in the world. One of its greatest masterpieces is Da Vinci’s Virgin and Child with St
Anne.
www.nationalgallery.org.uk
The Natural History Museum
Travel back in time and experience the awesome dinosaurs. And while you’re there
you can see some of nature’s other marvels. Highlights include a life sized model of
the blue whale, an earthquake simulator and an Ecology Gallery with a replica
rainforest.
www.nhm.ac.uk
Tate Britain
Tate Britain houses some of the most important British art from 1500 to the present
day. It includes work by artists such as Constable and Turner and each year hosts
the much talked about Turner Prize.
www.tate.org.uk
Tate Modern
The home of international modern and contemporary art. Explore the Turbine Hall, a
space for some of the largest art installations in the world. And view the work of
Rothko, Lichtenstein, Matisse, Hirst and Picasso.
www.tate.org.uk
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London Eye
This spectacular observation wheel offers breathtaking views of over 55 of London’s
most famous landmarks - all in just 30 minutes.
www.londoneye.com
Science Museum
See, touch and experience the major scientific advances of the last 300 years at the
largest museum of its kind in the world. Get interactive in the Launchpad Gallery, visit
the IMAX cinema and virtual reality simulator.
www.sciencemuseum.org.uk
Victoria and Albert Museum
Step into this magnificent Victorian building and lose yourself in one of the world’s
greatest applied arts collections spanning over 3,000 years in art, fashion and design.
www.vam.ac.uk
Madame Tussauds
This renowned waxwork collection remains one of London’s most popular attractions.
From Shakespeare to the Dalai Lama, Her Majesty the Queen to Justin Timberlake;
here you’ll come face-to-face with some of the world’s most famous figures.
www.madametussauds.com/london
Tower of London
Marvel at the breathtaking Crown Jewels and stand on the site where three queens
were beheaded.
www.hrp.org.uk/toweroflondon
National Maritime Museum
One of the greatest maritime museums of the world containing displays from every
continent. Whilst you’re there, make sure you also explore the Royal Observatory and
the other fantastic attractions of Greenwich, a World Heritage Site.
www.nmm.ac.uk
The British Library
Visit the British Library, one of the world’s largest and greatest libraries, with books in
every conceivable language. The existing content of 150 million items is added to
continuously, growing at the rate of approximately three million new items each year.
www.bl.uk
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4.6
Shopping
Whatever your budget, there is no shortage of shopping in London.
When it comes to shopping, London has it all. With over 40,000 shops and over 80
markets, the variety is amazing. Stop off at the famous department stores such as
Harrods. Or hunt out catwalk copies at very low prices in some of England’s best high
street stores. For a cheaper alternative, London offers some of the best vintage
fashions in the world. If you don’t fancy the big department stores, you can pick up
eclectic and unique vintage items from many fashion markets and areas, such as
Carnaby Street.
Top tips...
• Young British designers
There is a new generation of designers springing up in the city. London Fashion
Week takes place twice a year. In February it is the autumn/ winter collection, and in
September, the spring/summer collection. The creations of British fashion houses
regularly make headline news. It is followed by a huge sale of clothes and cosmetics
at the London Fashion Weekend.
• Alternative Fashion Week
This week takes place in March at Spitalfields Market. Free to the public, this is where
you can spot the new talent which London has to offer.
• Several exciting markets (including the original Camden Lock Market) make
Camden one of London’s top tourist attractions. There you will find vintage clothing,
leather jackets, band T-shirts and everything else including furniture, antiques and
great food.
• Portobello Road, London’s most famous street market, is good for bargains in
trendy handmade clothes and antiques.
• To see young fashion designers tout their wares, be sure to visit Spitalfields Market
on Sunday. It is open every week in a huge indoor space in the heart of the city.
• Every Sunday in London’s Greenwich ‘village’ you’ll find unusual clothes, crafts and
antiques in the boutique markets.
• Go shopping in the January and summer sales or during London Fashion Weekend
and pick up a catwalk bargain.
Oxford Street
Along this two-mile stretch you’ll find hundreds of independent shops and famous
chains catering for all styles and tastes. You’ll also find several large department
stores, most famously Selfridges, John Lewis and House of Fraser.
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Harrods
With over 330 departments to choose from you could get lost in this world famous
department store. No wonder so many customers employ personal shoppers! The
food halls are a real highlight.
Waterstone’s
With branches all over London, the Piccadilly flagship store is Europe’s biggest
bookshop. There are six floors of fiction and non-fiction, a cafe and even a bar where
you can unwind after some serious browsing.
King’s Road and Duke of York Square
Perfect for browsing, filled with individual boutiques and stylish cafes.
The Cinema Store
The Cinema Store carries a selection of classic and contemporary film merchandise,
including magazines, original posters, books, soundtracks and DVDs.
Selfridges
The funkiest of London’s one-stop shops, the cosmetics hall is the largest in Europe.
Carnaby Street
This legendary pedestrianized street has been at the heart of the London fashion
scene since the 1960s. For the hippest shops, look no further. Try Kingly Court for a
treasure trove of unique boutiques.
Seven Dials
The alternative shopping destination for hip boutiques and specialist shops. Every bit
as unique as nearby Covent Garden, Seven Dials is renowned for shoe shops and
independent fashion outlets.
4.7
Eating Out
From chic to cheap, living in London is a gastronomic adventure. Food is the new
rock ’n’ roll, and celebrity chefs in ultra-chic restaurants are popping up all over
London. But if you don’t want to spend a week’s allowance on one meal, you may be
surprised at what’s on offer for less than £10. Dining can be as casual as you like.
Ethnic food in London offers great value to those on a budget. So you can eat your
way around the world in just one city. If you would prefer something traditionally
English, why not have a International cuisine:
• For a filling Chinese banquet visit the Chinatown district in Soho.
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• Brick Lane boasts plenty of South-Asian food. You’ll get a great meal at
outrageously affordable prices. Or visit Southall to taste a range of brilliant Indian
cuisine. Try a traditional tandoori, a good value thali or sample some of the best
samosas in London. And for affordable and authentic Indian street food go to Masala
Zone - they have branches across London.
• Go Caribbean in Brixton, Camden and Kentish Town. There you’ll find authentic
Caribbean food at reasonable prices.
• For classic all-American food try the Hard Rock Café. London is home to the original
Hard Rock. Famous for its juicy burgers and ribs, you will also be able to see some
fantastic Rock ’n’ Roll memorabilia.
• For Portuguese flame-grilled chicken head for Nando’s; try their spicy flame grilled
chicken bursting with flavour, corn on the cob and refreshing sangria. Nando’s can be
found all over London.
4.8
Sport and the Outdoors
Spending time in a big city doesn’t mean sacrificing fresh air. In London there are
plenty of green and open spaces to enjoy. Kick back and relax in one of London’s
many parks or take a cruise on the Thames and see the city in a new light. Whether
you prefer watching or taking part, there’s also a wealth of sport on offer.
The Outdoors
Park life
London boasts of an abundance of green space and with eight Royal Parks, you’re
really spoilt for choice. With everything from boating lakes, golf courses, outdoor
theatres and historic buildings to stripy deckchairs – there’s something for every
outdoor enthusiast! Feed the ducks on the lake then listen to music in the bandstand
in St James’s Park on sunny, summer weekends. The area around the Serpentine in
Hyde Park is a lovely place to get away from it all, as are the benches at the top of
Greenwich Park where you can soak up the fantastic views.
www.royalparks.org.uk
On the waterfront
The river Thames is the city’s artery and its banks are perfect for a gentle stroll or
brisk jog. If you’d prefer something a little more leisurely a cruise on the river is an
ideal way to take in London’s most famous and inspirational sights.
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Sport
Football
London boasts 13 professional football teams, more than any other city in the world.
So it’s not surprising that the capital’s most popular sport is football. The season runs
from August to May with top games almost every week. There are a number of
London teams that play in the Premiership, including Arsenal, Chelsea, and
Tottenham. Tickets can be hard to obtain but keep an eye on the websites. Or for a
similar atmosphere why not try one of the lower league fixtures? Try Millwall, Queens
Park Rangers or Watford.
Tennis
London is the home of the most famous of all the Grand Slam tournaments –
Wimbledon. The world’s finest players come to play in late June/early July every year.
Queuing for tickets at Wimbledon is a tradition, with people sometimes waiting all
night for the best seats, though some tickets are held back and sold during the day.
Cricket
For cricket matches, head to the famous grounds of the Oval in Kennington, or the
home of English cricket, Lord’s in St John’s Wood.
Rugby
During autumn and spring, international matches take place at Twickenham in South
West London. You can search for rugby tickets on the website www.rfu.com. You can
watch a Harlequins game at Stoop Memorial Ground, also in Twickenham.
Athletics
The Flora London Marathon takes place every April and is the world’s largest
marathon. Major athletics meetings also take place at the Crystal Palace National
Sports Centre during the summer months.
Rowing
Boat races take place on the river Thames during spring and summer. The most
famous is the annual race between Oxford and Cambridge university teams. It starts
at Putney Bridge and finishes at Mortlake.
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4.9
Entertainment
Enjoy high culture, club culture and everything in between. With an amazing variety
of entertainment and artistic choice, London is alive with productions in every
possible type of venue, for every taste. In fact, with so much going on you may wish
you didn’t need so much sleep!
The O2
A world of entertainment under one roof! The O2 is home to indigO2 a state of the
art live music club, an 11 screen multiplex cinema, London’s newest super club,
Matter - and most breathtaking of all – The O2 arena, a 20,000 seat venue hosting
the most sought after names in rock, pop and classical music, as well as mustsee
sporting events and theatrical productions.
Jazz Café
Boasts some of the best jazz gigs in London. There are late-night live sessions worth
a look too in this intimate, classy venue. A must visit.
Roundhouse
A venue like no other, this former engine shed has a strong performance programme
of arts events including music and circus.
Sadler’s Wells
The premier London venue for touring ballet, dance and opera, celebrating styles
from tap to tango.
Royal Albert Hall
One of London’s most famous music venues, which hosts everything from pop
concerts to lavish banquets.
English National Ballet
Expect dramatic recitals from this classical ballet company founded in the 1950s.
Royal Opera House
This stunning 18th Century building began as a playhouse and now hosts opera and
ballet. Guided tours are also available.
National Theatre
Three separate theatres stage classic plays and avant-garde new work. Backstage
tours are also available.
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Ronnie Scott’s
Set in the heart of Soho, Ronnie Scott’s is one of the oldest and most famous jazz
clubs in the world.
Southbank Centre
Encompasses the Queen Elizabeth Hall, the Purcell Room and the Royal Festival Hall
– performance venues showcasing work by world-class dancers, musicians and
orchestras.
Theatre
The National Theatre stages a spectacular range of classics, musicals and new plays.
And for the greatest of English language writers take a trip to Shakespeare’s Globe.
There are also many smaller independent theatres around the city.
Musicals
Go to Theatreland in the heart of London’s West End. Over a dozen West End
musicals are playing at any one time, often starring the biggest Hollywood names.
They include such favourites as the Lion King, Chicago, Billy Elliot, Phantom of the
Opera.
Comedy
There’s more live comedy in London than in any other city in the world. For a great
laugh, head to the Comedy Store or Jongleurs.
4.10
Travelling through Europe
United Kingdom
Brighton
One of Britain’s most famous seaside resorts is just a short train ride from London.
Be sure to visit the amusement pier, the opulent Royal Pavilion and some of the
many fantastic bars, shops and clubs.
Cardiff
The capital of Wales is a modern city with an ancient heart. The medieval castle rises
in the midst of the hustle and bustle of urban streets.
Edinburgh
Scotland’s magnificent capital city has a majestic castle and a stunning medieval Old
Town. It’s easy to explore on foot, the people are friendly and there is plenty to do.
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Belfast
Offers all the buzz and vibrancy of a capital city whilst being a gateway to the rural
retreat of Northern Ireland.
Europe
Dublin – Ireland
Ireland’s most vibrant city, Dublin is modern and cosmopolitan, boasting trendy bars
and shops while still maintaining its Irish appeal.
Paris – France
Chic and elegant, Paris is a journey of discovery. Stretching out along the River Seine,
each area has a character of its own. Visit the brilliant museums, explore the world
famous galleries and enjoy a meal or two.
Barcelona – Spain
Famous for the architecture of Gaudí, Barcelona is a vibrant city of surprises. With a
coastline of beaches and bars there are also plenty of interesting museums and
attractive shops.
Brussels – Belgium
Brussels is easily accessible by train from London. Be amazed by the magnificent
architecture around the city and particularly the Grand Place. Then sample the
delicious local beers and indulge in exquisite Belgian chocolates.
Rome – Italy
Rome is a city of great beauty and when you visit you’ll walk through 2,000 years of
history. While you’re there try some authentic Italian food, pizzas will never taste so
good.
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5
Complaints
In the eventuality that you’re not happy with the behaviour of a teacher or any other
member of staff there’s a complaint procedure you need to follow. See below for a detailed
description of the complaints process.
Unhappy? Do you want to complain about
something? Go to reception.
Or
Talk to receptionist
Fill in a complaints form
your problem
Receptionist will write
your complaint in the
Complaints Book
which will be passed
on to a manager
Receptionist will make an appointment for you
to see the manager
See the manager and solve the problem. If this
does not work you can then bring someone
with you for a second meeting a second
manager
If the complaint has still not been
resolved then you can meet with
the Director to discuss the
problem further
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Learn, Improve, Succeed!!!
Enjoy your study at IC London
147 OXFORD STREET
W1D 2JE
0207 2870111
INFO@ICLONDON.EU