Architecting & Managing a Global
Enterprise Solution
Cliff Markell, Director – Global IT Architecture, Watts Water Tech.
Trevor Steel – Solution Consultant, QAD, Inc.
Architecting & Managing a Global Enterprise Solution
Safe Harbor Statement
The following is intended to outline QAD’s general
product direction. It is intended for information
purposes only, and may not be incorporated into
any contract. It is not a commitment to deliver
any material, code, functional capabilities, and
should not be relied upon in making purchasing
decisions. The development, release, and timing
of any features or functional capabilities
described for QAD’s products remains at the sole
discretion of QAD.
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Architecting & Managing a Global Enterprise Solution
Customer Profile
What we do - Water by Watts
(Commercial Applications)
WASTEWATER (DRAINAGE) SYSTEM
 Roof Drains
 Floor Drains
 Cleanouts
 Trench Drains
 Interceptors
 Fixture Carriers
 Hydrants
 Acid Waste Systems
IRRIGATION SYSTEM
 Backflow Preventers
 Backflow Enclosures
 Automatic Control Valves
 Through-the-Wall Shutoffs
 Ball Valves
 Butterfly Valves
 Relief Valves
 Water Pressure Reducing
Valves
FIRE PROTECTION SYSTEM
 Backflow Preventers
 Transition Risers
 UL/FM Fire Service Strainers
 Automatic Control Valves
 Pre-Engineered Valve Stations
 Relief Valves
 Check Valves
 Gate Valves
HVAC SYSTEM
 Balancing Valves
 Feed Water Regulators
 Backflow Preventers
 Radiant Under floor
 Heating Systems
 Radiant Snow melting
Systems
 Hydrocontrol Panels
 PEX Plumbing System
 Manifolds
 Electronic Temperature
Controls
 Safety Relief Valves
 Automatic Air Vent Valves
 Expansion Tanks
 Tempering Valves
 Flow Switches
 Gauges & Thermometers
 Steam Traps
 Strainers
 Gas Connectors
FOOD SERVICE APPLICATIONS
 Movable Gas Connectors
 Water Filtration Systems
 Internal Fluid Conveyance
Assemblies
 Gas and Water Shutoff Valves
 Commercial Faucets
 Metal & Plastic Tubular Parts
 Gas Regulators
 Thermostatic Mixing Valves
 Grease Interceptors
 Float Valves
 Equipment Placement Systems
POTABLE WATER SYSTEM
 Gas Connectors
 PEX Plumbing Systems
 Reverse Osmosis Water
Filtration System
 Water Softeners
 Backflow Preventers
 Pre-Engineered Valve Stations
 Water Pressure Reducing Valves
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Architecting & Managing a Global Enterprise Solution
Enterprise Site Distribution
• North America
• Europe
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Architecting & Managing a Global Enterprise Solution
Pre-Project Architecture
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Architecting & Managing a Global Enterprise Solution
What This Meant To The Business
• Hard top get to the data for reporting
purposes
• Lots of disparate processes and data
definitions
• One stop shopping hard
• Increased compliance costs and risks
• High IT costs / cost per user
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Architecting & Managing a Global Enterprise Solution
Decision Making Process on Future State
• Vision set by Steering Committee
• Design and development of process maps
- Document all processes in order to create
standards where possible
- Designed by subject matter experts within in
business
- Multi-site representation
• Align processes with QAD functionality
• Processes vetted and accepted by Steering
Committee
- Changes require Steering Committee sign off
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Architecting & Managing a Global Enterprise Solution
Future State
• Three (3) instances of EA Enterprise Edition
- North America
- EMEA
- Asia
• Minimal customization
• Deep level of system understanding for the
Business Side
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Architecting & Managing a Global Enterprise Solution
Challenges
• Resources
- Project competition due to large number of
projects
• Resistance to surrender of control
• Business units and divisions struggle with central services
concept as a control issue
• Aligning the project teams to be constructive
participants
• Cultural differences
• Local market, statutory and reporting
requirements
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Architecting & Managing a Global Enterprise Solution
Decisions: The Team
• Guided by steering
committee
• Subject matter
experts from each
business unit
• Shared IT resources
• Business
ownership!!!
Steering
Committee
EMEA Core
Team
Global IT Shared
Services
Quote to Ship
Data Center
Operations
Procure To
Receive
Support
Manufacturing
Development
Business Systems
(Enterprise
Architecture)
Finance
S&OP &
Logistics
MDM
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Architecting & Managing a Global Enterprise Solution
Decisions: Data Center Options
• Central DC with
disaster recovery
• Outsourced
operations for server
HW and networking
• Outsourced “nonvalue add” IT
services i.e. E-mail
• All services operated
from central DC
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Architecting & Managing a Global Enterprise Solution
Decisions: Database, Domain Structure
• One domain per operating currency
- Plus one domain for “Corporate” entity for
additional security
• Database instance per major operational
zone
- North America, EMEA, Asia
- To allow staggered back ups, batches, and
maintenance windows
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Architecting & Managing a Global Enterprise Solution
Decisions: Master Data
• Key and critical issue for implementation
- Standardization and alignment of data for
consistent control and reporting
• Data ownership and scope assigned and
approved by Steering Committee
• Process data collected needs to map to
available EA fields
- Remaining / additional data stored in SQL server
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Architecting & Managing a Global Enterprise Solution
Decisions: Module Roll Out
• Business process design teams define
requirements
- Functional requirements to meet process for
additional modules to eliminate customization
needs
• Demonstration/functional reviews of
modules
- Understand what is in the module and how it
works to get the best from it
• Incorporate QAD modules into the process
maps
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Architecting & Managing a Global Enterprise Solution
Decisions: Roll Out Strategy
• Master Data Management is a key
component before implementation
• Schedule:
-
Europe first, then North America
2 businesses in the first year
2 -4 annually on going
Acquisition businesses rolled in on a need priority
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Architecting & Managing a Global Enterprise Solution
Expected Benefits
• Management visibility via KPI’s and reporting
• Standardized processes
- Increased productivity
- Increased flexibility of employees
• Better supply chain visibility and integration
• Customer fulfillment enhancement
- Increased material visibility
• Reduced IT costs and improved support
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Architecting & Managing a Global Enterprise Solution
Focus on the Future
• Expect changes
- New acquisitions, products and better processes
are a fact of life
• Don’t stand still
- There is nothing wrong with improving
incrementally if it is planned for
- Look for a better way to work and codify it
• Continue to invest
- Invest in systems and people in order to reap the
benefit for the Enterprise
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Architecting & Managing a Global Enterprise Solution
Summary
• Rationalize and align Master Data!
• Plan the roll out and stick to a plan
• Utilize standardization
- Create standard processes to speed up
implementations
- Increase staff cross training / utilization within the
Enterprise
- Improve/increase support ability
• The business owns the project
- Business leasers and employees have to make
the process and data decisions with consensus!
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Architecting & Managing a Global Enterprise Solution
Metrics Affected
Process
Benefit
Value
Deploy product and service
information across countless
customer, partner and
employee touch points.
Accelerate time to market for new
products
10% to 20%
Improve order and invoice accuracy
5% to 10%
Provide customers with
standardized electronic
product data
Improve customer service
5% to 10%
Automate workflow processes
for data governance
Improve efficiency and accuracy of
supply chain communication
Expand markets
Accelerate time to market for new
products
10% to 25%
10% to 20%
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Architecting & Managing a Global Enterprise Solution
Next Steps
• Ask your account manager to set up a
Q−Scan to discover potential benefits
• Explore On Demand as another way to
deploy global shared services
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Architecting & Managing a Global Enterprise Solution
Questions & Answers
• Cliff Markell: Cliff.Markell@watts.com
• Trevor Steel, MBA: tsl@qad.com
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