Part 5 Global Strategy, Structure, & Implementation Chapter 11 The Strategy of International Business Group 02 Dayaratne.DGSG0 Devaki.K Banadara.RMJB Dissanayake.BSJ 07-6938 07-6890 07-6972 07-6899 Learning Objectives To examine the idea of industry structure, firm strategy, and value creation. To profile the features functions of the value chain framework. To appreciate how managers configure and coordinate a value chain. To identify the dimensions that shape how managers develop strategy. To profile the types of strategies firms use in international business. INTRODUCTION External Influences Industry structure and drives Competitive dynamics Economic conditions Political, legal, and regulatory environment Technology standards and trends Cultural orientations Customer expectations Management Vision Strategy Value creation Firm performance In theoretical terms these forces make up the environment of international business In applied terms they represent the system outside the international firms boundaries that influence the actions of its managers. How managers as agents of their firms, devise strategies to engage international markets in ways that sustain the company’s growth & boost its profitability. Strategy is the framework that managers apply to determine the competitive moves and business approaches that run the company. This chapter will help us to identify the environmental factors that influence managers’ strategic analyses, the concepts that anchor manager’s evaluation of strategy, the tools that support their strategic choices, and the process that managers use to ultimately convert their analyses into strategies that create superior value in international markets. Strategy is management’s idea on how to best Attract customers Stake out a market position Conduct operations Compete effectively Achieve goals Create value INDUSTRY, STRATEGY, AND FIRM PERFORMANCE Some fundamental features of strategic management, specifically the ideas of, and relationships among industry, strategy, and firm performance will be looked into. In general the forces in the MNE’s environment that have routinely have the greatest impacts on its strategy are in its immediate industry and competitive industry. Eg: BMW worries how trends in interest rates, change in political leadership, and innovations in communication technologies will affect its profitability, but BMW is far more sensitive because it directly affects their competitive position and profit performance, to the actions of fellow industry members like Toyota, Goodyear, and Bosch. A model of strategy-IO model Perfect competition Many buyers and sellers such that no individual affects price or quantities. Developed in the industry organization paradigm. Presumes that the markets are perfectly competitive. It reports that risk-adjusted rate of return should be constant across firms and industrieseffectively, over time no one firm or industry should consistently outperform others. In the long run the firms will attract new firms enter the market freely, creating more competition that lowers prices and lowers the firm’s profits. The model holds that the performance of a firm is a function of its market conduct, which in turn is determined by the structure of its industry…….supported by researches. Within the theoretical context of perfect competition, the performance of any firm is largely determined by industry characteristics Perfect information for both producers and consumers. Few, if any, barriers to market entry and exit. Full mobility of resources Constraints on IO model Many industries exhibited imperfect competition. Studies have identified that many firms were outstanding performers in their industry. Eg: Dell in computers, Toyota in automobiles Bright managers find ways to create value that are no easily matched or copied by rivals Industry structure is not necessarily deterministic of firm performances. Firm performance was influenced by the presence of bright, motivated managers and their keen sense of developing innovative products for new and existing markets. Great managers who developed better strategies and built better companies outperformed their counterparts Outcomes of the strategic management research Two important relationships 01. Although competition may not be necessarily perfect, industry structure directly influences a company’s performance. 02. The reality that competition may not be necessarily perfect creates the potential for a company to convert an innovative strategy into superior competitiveness. The idea of Industry Structure Industry structure is an explanation of the functions, form and interrelationships among, Suppliers of inputs Buyers of outputs Substitute products Potential new entrants Rivalry among competing sellers This model develops the picture of the structure and competition in an industry that prepares managers to figure out what fundamental forces shape strategic conduct, how strong each force is, what forces are driving changes in the industry, what strategic moves rivals are likely to make next, and what key factors are for future competitive success. The assessment of industry structure provides the basis for estimating the kinds of strategic moves that companies in the industry are likely to use The idea of Industry Structure contd…. A global industry is one in which a firm’s competitive position in one country is significantly affected by its position in other countries Globalization in the financial services industry demonstrates the interpretative power of the five forces model. This evolution means a firm’s competitive advantage depends on how well it can achieve economies of scale & economies of scope across countries. These developments have prompted companies change the way they compete. Eg: Citibank-prospered Deutche Bank-scrambled The growing profits of the global financial services industry attract new entrants. Launch of new strategies and products have change the competition Emergence of new markets in Asia and Central Europe brought many buyers & suppliers of all sort of financial products & changed the competition in the industry Growing number of options in the search for the best deal THESE FORCES HAVE CHANGED THE STRUCTURE OF THE GLOBAL FINANCIAL INDUSTRY, AND IN THE PROCESS, CHANGED THE POTENTIAL FOR PROFITABILITY FORINDUSTRY MEMBERS. THE FIVE FUNDAMENTAL FORCES MODEL Industry Change The structure of industries is continually in flux. new products, new firms, new markets, new managers trigger new developments in rivalry, pricing, substitutes, buyers and suppliers. These developments change a minor feature of the industry. Hence the industry members have the option of continuing to operate as they had. At this time the managers must identify the forces of the particular change, estimate the impact it may have on their industry and company and determine an effective response. The types of forces that can transform an industry’s structure include changes in the long term industry growth rate new technologies, new consumer buying and usage patterns ,the diffusion of business, change in government regulations, the entry or exit of major firms While many forces of change may be in play in a given industry, generally no more than a few command the power to reset the basic structure. Manager’s task is to separate major factors from minor ones and the best position the firm to compete and create value in the likely new industry. Strategy and Value There are thousands of views of the standards of a great strategy. A great strategy defines the perspective and tools managers use to appraise the company’s present situation, identifies the direction the company should go, and determines hoe the company will get there. Ultimately each one references the fundamental principle of strategy; the value. Value can be defined in various ways but fir our purpose value can be defined as the measure of the firm’s capability sell what it makes for more than the cost incurred to make it. THEREFORE THE STRATEGY IS THE EFFORTS OF MANAGERS TO BUILD AND STRENGHEN THE COMPANT’S COMPETITIVE POSITION WITHIN ITS INDUSTRY IN ORDER TO CREATE VALUE. Creating Value Value is what is left after all expenses have been deducted from the revenues of the firm. Low-cost leadershipemphasizes high production volumes, low costs, and low prices to attract customers. Companies create value either by making their products for a lower cost than any other firm in their industry or making these products that consumers are willing to pay a premium price for. Firms that choose this strategy strive to be the low-cost producer in an industry for a given level of quality. It pushes a firm to sell its products either at an average industry prices to earn a profit higher than that of rivals or below the average industry prices to capture market share. A cost leadership strategy is a key advantage in highly competitive industries. In the event of a price war, the low cost leader can cut its prices, thereby imposing intolerable losses on competitors, yet still earning some profits. The cost leadership strategy usually targets a broad market Eg;Chinese companies are using this approach to create value. Differentiation Differentiation spurs the company to provide a unique good or service that its rivals find hard, if not impossible, to match or copy Firms choose this strategy aspire to develop products that offer unique attributes. The value added by the uniqueness of the product allows the firm to charge a higher price. Eg; SAP, Rolex create value via differentiation strategies Companies that engage a differentiation strategy must continually find ways to develop products that have unique features that, in turn, lead buyers to prefer their goods and services versus those provided by rivals. The value creation potential of its strategy ultimately is a function of the amount of the value, whether actual or perceived, that customers attribute to its products and the cost the firm incurs to make it. For both the low-cost leadership or differentiation strategies, the firm earns higher profits than its rivals when it creates more value for its customers and is able to charge them a price that rewards it The Firm as a Value Chain The Value Chain is the set of interlinked, value – creating activities the company performs to design, produce, market, deliver, and support a product. Represents a frame work that lets managers deconstruct the general idea of “create value” into the series of discrete activities that their company actually does to create value. Value Chain Analysis helps managers understand the behaviour of costs and the existing & potential sources of differentiation. Figure: The value chain framework Cont’d….. Technically, a Value Chain has four organizing dimensions: Primary Activities Support Activities Profit Margin Orientation: -Upstream & Downstream Primary Activities: Involved in the physical movement of raw materials and finished goods & services, and in the marketing, sales, and subsequent services of the outputs of the business. Inbound Logistics: Receiving, warehousing, and inventory control of production inputs from company’s suppliers. Operations: product. Processes that transform inputs into finished Outbound Logistics: Moving the finished product in to the supply chain from factory to wholesalers, retailers, or the final consumer. Marketing & Sales: Getting buyers to buy the product by using the marketing mix & advertising. Services: Customer support in terms of installation, after sales service, complaints handling, training and so on. Support Activities: Makeup the managerial infrastructure of the firm that supports carrying out the primary activities. Procurement: Purchasing the raw materials, components, and other inputs used throughout the value chain. Technology & Systems Development: R&D, process automation, telecom and wireless systems, and other technology used to support value activities. HRM: Recruiting, development, compensating, and retaining employees as well as labour relation activities. Firm Infrastructure: Activities related to general management, accounting, and finance, legal and regulator affairs, safety and security, MIS, and other “overhead” functions. Profit Margin: The process of the value chain is to show how a firm creates value. Total Revenue Total Costs of Profit Margin = generated by the activities sales Orientation: The final element of a value chain is orientation – namely , whether the particular activity takes place upstream or downstream. Upstream: Activities such as inbound logistics, R&D, and manufacturing which gather and process the inputs that the company uses to make a product. Downstream: Activities such as outbound logistics, marketing, and service, that deal more directly with the end customer. Using the Value Chain ♣ ♣ ♣ The value chain helps managers integrate the knowledge and skills of employees around the world in the way that lets them best leverage the company’s global reach. Value chain analysis anchors and guides managers’ effort to build expertise in those value activities that are critical to reducing costs or improving differentiation. Value chains identify the format and interactions between different activities of the company. Value Chain Configuration ♣ ♣ ♣ Configuration is the way that managers arrange the activities of the value chain. Every MNE (small or large) looks to establish elements of its value chain in the best spots in the world. The key caveat for location decisions is the notion that configuration should be optimize “given prevailing economic, legal, political, and natural conditions”. Cont’d….. Several conditions shape how managers configure value chains world wide. They are: Cost factors Business environments Cluster effects Logistics Economies of scale Buyers’ needs Cost Factors Cost factors in countries directly shape where international companies choose to locate value activities. Manufacturing cost vary from country to country due to wage rates, work productivity, resource availability, and fiscal and monetary policies. Examples: Labour costs China Vs US in 2003 Average hourly compensation ( including benefits) for production workers $0.80 Vs $25.5 Footwear companies locate the upstream activities (like sourcing & manufacturing) of their value chain in China and the downstream activities of their value chain (like marketing & service) in US. Cluster Effects A peculiarity of value creation is the cluster effect; in which a particular industry gradually clusters more & more related value creation effects in a specific location. Example: oWall street is a center for global finance. o Baden-Wurttemberg – Cars & electrical engineering. oSilicon Valley – Technology oHollywood – Mass media oMumbai – Business process outstanding Logistics Logistics is the how companies obtain, produce, and exchange material and services in the proper place and in proper quantities for the proper value activity. Economies of Scale The residuals in unit cost achieved by producing a large volume of a product. Economies of scale occur in industries with high capital costs in which those costs can be distributed across a large number of production, thereby resulting in lower per unit costs. Buyers’ Needs Buyer – related activities, such as distribution to dealers, sales and advertising, and after sales service, usually take place close to buyers. Value Chain Coordination Coordination is the way that managers connect the discrete activities of the value chain. The task of coordinating the different activities that go into making and moving a product around the world has emerged as the basis of the superior performance that separate good from great MNEs. Eg: Zara’s strategy of rapid response to everchanging fashion trends demands lots of coordination. Core Competency Outlook, skill, capability or technology that creates unique value for the firm by creating an acknowledged thread that runs through all of the firm’s value activities. A company’s core competency is: The unique skills and/or knowledge that is better that its competencies. Essential to its competitiveness. Core Competency Cont’d…… Examples of core competencies. Wal-Mart’s sophisticated information management and product distribution systems. 3M’s legacy of product innovation. Intel’s design of complex semiconductors. MBNA’s customer orientation. Honda’s expertise in engine technology management systems. Proctor & Gamble’s marketing-distribution skills and R&D capabilities. Apple’s eye for products design and ability to translate its ideas into innovative products. Core Competency Cont’d…… A core competency can emerge from various factors: Product development Employee productivity Manufacturing expertise Marketing imagination Executive leadership Factors influencing the value chain coordination Operational obstacle National cultures Learning effects Subsidiary networks Operational Obstacles MNEs regularly run into problem when trying to get the various links of their global value chain to deal to each other. Communication challenges. Ex: Language, miscommunication. Currency & measurement systems. Ex: Metric Vs Decimal. Well-planned coordination preempts these threats, thereby letting workers worry less about what is supposed to happen with material transfers and product delivery and worry more about creating value. National Cultures The globalization of a company’s value chain presses managers to understand how foreign cultures influence coordination. National cultures can impose higher hurdles in coordinating a transaction from one stage of the value chain with another. Learning Effects Learning effects refers to the cost savings that follow from learning by doing an activity. The matter of learning shapes how both manufacturing and service MNEs coordinate value chains. Subsidiary Networks The current culmination of globalization trends is a world marked by real-time connectivity among the subsidiaries of an MNE. Skills, ideas, and technologies can be created anywhere within an MNE’s global network of subsidiaries. Vital task of managers is to coordinate the company’s value chain So that it can leverage the competencies developed within any subsidiary and apply them whether they can create value within the firm’s global network. Value Chains & Change Once built, a firm’s value chain is not fixed in stone. The features and functions of products that consumers judge most critical change over time the basis of value creation in an industry evolves. The configuration and coordination of a firm’s value chain should reflect changes in its bases for value creation, including: • customers and their needs • competitors • industries • environments GLOBAL INTEGRATION VERSUS LOCAL RESPONSIVENESS The asymmetry between global and local pressures puts contradictory demand on how the firm configures and coordinates its value chain. Companies that operate internationally face two asymmetric forces ;Pressures for global integration and pressures for local responsiveness. That is ,it should be standardized all activities of its value chain to achieve economies of scale or it should be customized all local activities to the particular demands of each country Pressures for Global Integration Globalization of business is growing, presently global markets produce and consume more than 20 percent of world output and it will be 80 percent in 2025 Global markets in Products are chemicals, credit card, financial services, accounting, food, health care. Mass media, forest products, information technology, automobiles, telecommunication etc.. Two pressures for global integration; 1.The globalization of markets 2.The efficiency gains of standardization 1.The globalization of markets Increasingly supported by global buying patterns and companies’ strategies, suggests that consumers seek and accept standardized Global products Two conditions compel the globalization of markets 1.The intrinsic function of money; it is hard to acquire, difficult to save and always in scarce supply. 2.Seek to maximize their purchasing power :buying the highest quality good for the lowest possible price 2.The efficiency gains of standardization Worldwide standardization of an MNE’s products, purchases, methods and policies can significantly reduce the cost of its operations. The company can also realize economies in other value activities: eg R&D ,Advertising etc.. Standardization pressures have steadily increased as more counties have joined the global economy in general and the WTO in particular eg. acceptance of uniform code of international trade regulations These new entrants escalate cost pressure in a industry that then compels companies to minimize their costs by standardizing components of their value chain via global integration. Pressures for Local Responsiveness International companies face several pressures and issues to tailor their to local market condition, they are the influence of the external environment, government influence on trade, regional economic integration, product standards, financial regulations, distribution channels, human resources etc…. Need to be emphasized tow primary pressures for local responsiveness; consumer divergence and host- government policies. consumer divergence: Fundamental divergences in consumer tastes and preference across countries have and will continue to exert strong pressure for local responsiveness. Consumers prefer goods that are sensitive to their way of life. Cross-national divergence presses international companies to side with local responsiveness doing such things as designing and making a product ,adopting marketing practices, using marketing practices ,adapting to local co host- government policies. There is great variability of political, legal and economic situations in markets around the world the sources of many of these variations are the policies and sometime, the lack thereof, mandated by host-country governments. Eg; privatization, economic freedom, legal uniformity etc… The international company moves from country to country, these exceptions typically push the from to determine how to best configure and coordinate its value chain so that it provides the necessary degree of local responsiveness without jeopardizing its capability to create value eg the pharmaceutical industry. Interaction The interaction of the pressures for global integration and pressures for local responsiveness, in terms of how they gear upon an MNE, is expressed in the integration responsiveness grid. Figure: The Integration/ Responsiveness Grid and Industry Types Strategy Types 1. 2. 3. 4. International Strategy Multi-domestic Strategy Global Strategy Transnational Strategy Why are Strategy types important? Multi National Enterprises ( MNEs) look at international markets for, growth opportunities cost reductions risk diversification with the aim of, satisfying the competing demands of global integration and local responsiveness. deciding how to run their operations to meet the organizational goals. TRANSNATIONAL GLOBAL H I G H •Views the world as a single market. Tightly controls global operations from headquarters to perceive focus on standardization •Flexible value chain enables local responsiveness. Complex coordination mechanisms enable global integration. INTEGRATION- RESPONSIVE GRID L O W INTERNATIONAL Uses existing core competences to exploit opportunities in foreign markets LOW MULTIDOMESTIC •Foreign subsidiaries operates autonomous units to customize products & processes to local markets’ needs HIGH Integration-responsiveness grid identifies, General conditions that shape the decision of when to use which strategy. These strategies differ in terms of, where managers put value activities and how they try to run them Characteristics of International Strategy : Leverages a company’s core competencies in foreign markets. It relies on local subsidiaries in each country to administer business as instructed by headquarters though, some subsidiaries may have freedom to adapt products to local conditions as well as to set up some light assembly operations or promotion programs E.g. Yahoo! Develops the core architecture underlying its Web products in San Jose, Californiaheadquarters. But it allows national subsidiaries to customize minor aspects of its Web pages to deal with local differences in language and alphabet. This strategy greatly facilitates the transfer of skills, expertise & products from the parent company to its subsidiaries. Hence, it tries to create value by transferring core competencies & unique products to those foreign markets where rivals are unable to develop, match or sustain them. Enables headquarters to translate their control over & expertise in important activities into powerful positions to command foreign operations to follow their lead. An international strategy creates moderate operational costs and enables great amounts of profits, if a firm has a core competence that local competitors in other markets lack and, if industry conditions do not push the firm to improve its cost controls or local responsiveness. Limitations: The headquarters’ ethnocentric orientation- one way view from the home office to the rest of the world- can lead to missed market opportunities & a realization among foreign operations that international activity is secondary to whatever happens in the home market. Thus, this hinders identifying & responding to local conditions. It is costly when other companies emphasize customizing their goods and services to local conditions E.g. Carrefour in the U.S.A. tried shifting its strategy to better deal with local tastes & preferences, but this eventually proved too costly & the company closed its U.S.operations Characteristics of Multi-domestic Strategy/Locally Responsive Strategy Adjusts products, services, and business practices to meet the needs of individual countries and regions. i.e., this strategy allows each of its foreign-country operations to act fairly independently. E.g. Johnson & Johnson differentiates products & services to meet different local demands ( customer preferences, local culture) and adapts org. policies to conform to different governmental ( legal-political) & market demands( economic environment) Decentralize decision making - local executives have the authority to manage their responsibilities Management believes in responding to the unique conditions prevailing in different markets- Polycentric point of view ( people who are close to the market ought to run the business) E.g. Managers in the backpack factory in Singapore have the right to decide what sort of backpack they want to make even if the size, shape & style differ from those made in the U.S.A. Benefits of the Multi-Domestic Strategy Very useful in the face of high need for local responsiveness & low need to reduce costs via global integration. Other benefits include, minimized political risk given the local standing of the company, reduced exchange rate risk given the low need to repatriate funds to the home office, greater prestige given its national prominence, higher potential for innovative products from local R&D and higher growth potential due to entrepreneurial spirit. E.g.The R&D unit at Japanese subsidiary of Procter & Gamble, which responses to the low storage space situation in the typical Japanese home, invented technology that reduced the thickness of an infant’s diaper without any loss of absorbency. This innovation created immense value for P&G in Japan and for P&G worldwide Disadvantages of Multi-domestic strategy Distributing decision-making responsibilities of value activities to local subsidiaries imposes high costs i.e., this strategy leads to widespread duplication of management, design, production & marketing activities. So, each local subsidiary must build the necessary value chain operations to meet local demands. Hence, the strategy is economically impossible in industries that have intense cost pressures. Decentralizing control of value activities to local decision makers can create unusually powerful subsidiaries that tend to behave as autonomous units. i.e., they may opt not to follow headquarters’ policy, instead maintaining that it does not work with their situation and/ or that it must be extensively adjusted to fit their local market. Headquarters has to persuade the subsidiary with power in lieu of direct command to effect change, which is very costly. E.g. Johnson & Johnson launched Tylenol 1960 as an overthe-counter pain reliever in the U.S.A. Although it was available to local operating units shortly thereafter, the Japanese unit did not begin selling it until 2000. Characteristics of Global Strategy Global Strategy champions worldwide consistency and standardization. It chooses to respond directly to pressure to maximize integration. Pushes companies to think in terms of creating products for a world market ( one market), manufacturing them on a global scale in a few highly efficient plants, and marketing them through a few, focused distribution channels. E.g. Computer parts – manufactured in various countries and assembled at one country Companies see the world as one market and assume that there are either no differences among countries with regard to consumer tastes and preferences or, if there are, then consumers will sacrifice them if given the opportunity to buy a comparatively higher quality product for a lower price. Faces strong pressures for cost reductions but weak pressure for local responsiveness. A fully optimized value chain conceivably will locate each activity( R&D, production, marketing etc) in the best possible place( most favourable locations). This enhances the efficiency of the global strategy. Formal linkages coordinate the dispersed activities of the value chain. Executives at the centralized world headquarterswho are responsible for standardizing practices and processes of the company- monitor the value chain activities . Limitations The cost-sensitivity of the global strategy doesn’t give MNEs any freedom to customize their products or systems to local conditions. Instead, the global firms strive to make, market & service a standardized product worldwide that lets them convert global efficiency into price competitiveness and value creation. i.e., customizing a product or process to particular market situations increases costs at each stage in the value chain- different material for different product designs, has to adjust marketing programs, needs new distribution channels, etc. Advantages Global strategy enables a one-time transaction that exploits a worldwide distribution network, standardized financial controls, and universal messages. E.g. Lucasfilm released Star Wars: Episode IIAttack of the Clones- on the same day in nine countries and a day later in another large group of countries. The movie had the 3rd highest opening weekend of revenue in movie history. Characteristics of Transnational Strategy This strategy simultaneously exploits location economies, leverages/ influences core competencies and pays attention to local responsiveness. It is the most direct response to the growing globalization of business. The MNE applying a transactional strategy differentiates capabilities & contributions from country to country, finding ways to systematically learn from its various environments, and then ultimately integrating & diffusing this knowledge throughout its global operations which enables “ global learning” and knowledge sharing for the companies. Advantages Rather than the top-down ( headquarters to foreign subsidiary) or bottom-up ( foreign subsidiary to headquarters) flow of ideas, the transactional strategy has a flow from the ideas generator to idea adopters, no matter where one or the other happens to be. Transferring capabilities and resources strengths across borders contributes to developing more powerful core competencies E.g. the global learning capability helps an MNE to develop internal capabilities that can respond in a multitude of ways to changing environments , to leverage internal resources with external networks of other companies and to integrate subsidiaries without imposing more bureaucracy. Transactional strategy aims to make the relentless renewal, enhancement, and exchange of ideas across the basis of value creation. E.g.1) General Electric made ideas, constantly renewed, enhanced and exchanged within the expanding context of globalization, the basis of its value creation. Thus it claims that better ideas, better designs, better production methods etc no matter where in the world the activity took place , they makes more profitable decisions. 2) Also, integration happens more efficiently and responsiveness happens effectively and new ideas emerged more regularly in General Electricals as knowledge flow from one manager to another in one part of the value chain to counterparts in far-flung parts of the company. Limitations Difficult to build, poses serious challenges (esp. in coordinating value activities) and is prone to shortfalls. E.g. for every General Electric, there are many Phillips, Matsushitas, Nokia, and Acers that fell short applying a transactional strategy. Which sort of firms should adopt this strategy? A firm which faces high pressures for cost reductions, high pressures for local responsiveness and where there are opportunities to leverage core competencies extensively throughout the company’s global network. Thank you!