Spring 2010
Professor Blake
CALIFORNIA STATE UNIVERSITY, SACRAMENTO
College of Business Administration
OPM 101 – Operations Management
INSTRUCTOR:
Herbert Blake, Jr., Ph.D., CPIM
OFFICE:
Tahoe Hall – Room 2120
OFFICE HOURS:
Monday/Wednesday: 10:30–11:00am; 3:00—4:00pm; or by
appointment.
MESSAGES:
278-7106 (voice); 278-5437 (fax); blakeh@csus.edu (e-mail)
WEBSITE:
http://www.csus.edu/indiv/b/blakeh
TEXT:
Reid, R.D., and N.R. Sanders. Operations Management: An Integrated Approach, 4th
edition. New York: John Wiley & Sons, 2010.
OBJECTIVES:
OPM 101 is intended to introduce the student to the strategic environment of the
production/operations manager and to demonstrate tools and techniques that are useful
for managing the production/operations function in any organization.
GRADING:
Grades are assigned based on the total points that you accumulate during the term;
possible points are as follows:
First Exam
Second Exam
Third (Final) Exam
Homework
TOTAL
100 points
100 points
100 points
200 points
500 points
OPM 101
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Professor Blake
POLICIES AND PROCEDURES:
1. Assigned readings should be completed before classroom coverage.
2. All examinations will be a combination of objective questions (multiple choice,
true/false) and problems. You will use Scantron Form No. 886—E for each exam.
You will need a calculator—DO NOT USE YOUR CELL PHONE FOR THIS TASK!
You may bring one 8½ x 11 page of notes (front and back) for the exam; please
include all relevant equations that might be needed to solve a problem. There will
be no makeup examinations (see the Optional Project below).
3. Problem assignments are due on the next class day following the date scheduled
(next page) and will be accepted late at severely reduced credit. Please turn in the
homework problems at the beginning of class, prior to my reviewing the solutions.
You may work together on homework problems; however please submit your own
solution that is not a copy of someone else’s solution. If you must miss a class, you
might consider faxing or e-mailing that day’s assignment to me. Assignments must
be neat with answers clearly indicated, including appropriate unit(s) of
measurement. You may use any useful software (e.g.; Excel, Word, Visio,
StatGraphics) to help you solve the problem and present your solutions. The
percentage of total homework scores will determine the percentage of points earned
in homework towards your final grade (e.g.; if you achieve 87% of the total points,
174 points will go to your final grade).
4. Use the Student CD-ROM and the text website to assist you in OPM 101. You will
find the supplement chapters, Nightly Business Report videos, simulations, and
Excel spreadsheets on the CD; and you will find Virtual Company Consulting Case,
company tours, current articles, web links, and updates on the website.
OPTIONAL PROJECT:
You may choose to do an optional project; the grade for the project may be used in place
of one of the examination grades. You must pick a nearby organization that produces a
product or service and visit it. Student(s) must arrange to speak to someone who is
employed in (or knows) the P/OM function and also tour the facility. A 5-7 page typed
report is due Wednesday, 12 May 2010. Your report must contain the following
information:
1. Details of the visit: (e.g., firm name and address, POM employee name and title,
date of visit.) (10 points)
2. Description of the firm’s products/services. (10 points)
3. Description of the production facility including a diagram. (30 points)
4. Description of two or more planning/operations tools or techniques that you are
studying in OPM 101 which are used by the firm at the facility. (50 points)

Two or more students may visit the organization together, but each student must prepare and submit an
individual report.
OPM 101
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Professor Blake
CLASS SCHEDULE:
Wk
1
2
3
4
5
6
7
8
9
Day
Mon
Wed
Mon
Wed
Mon
Wed
Mon
Wed
Mon
Wed
Mon
Wed
Mon
Wed
Mon
Wed
Mon
Wed
Date
25 January
27 January
1 February
3 February
8 February
10 February
15 February
17 February
22 February
24 February
1 March
3 March
8 March
10 March
15 March
17 March
22 March
24 March
Topic
Chap
H.W.
Introduction to Ops Management
Ops Strategy & Competitiveness
Product Design/Process Selection
1
2
3
-6, 7, 8
4, 8
Supply Chain Management
4
1, 4
Total Quality Management
Statistical Quality Control
5
6
Internet1
4, 8, 11
Just-In-Time/Lean Systems
7
4
Examination #1
Forecasting
8
Capacity Planning/Facility Location
9
Facility Layout
10
Waiting Line Models
4, 7, 10,
12
5, 14,
15, 16
8, 16
Supp C 3, 4
Spring Break
Mon
Wed
Mon
11
Wed
Mon
12
Wed
Mon
13
Wed
Mon
14
Wed
Mon
15
Wed
Mon
Fin.
Fri
Wk.
Fri
10
1
5 April
7 April
12 April
14 April
19 April
21 April
26 April
28 April
3 May
5 May
10 May
12 May
17 May
21 May
21 May
Work System Design
Examination #2
11
5-10, 19
“Ind. Demand” Inventory Mgmt.
12
3, 1214, 20
Aggregate Planning
13
1, 3-4, 5
1-3, 3sp.
23-24
5, 6, 8,
Scheduling
15
15, 20
1-2, 4-8,
Project Management
16
9-10
Section 12 – Third (Final) Exam (3:00pm – 5:00pm)
Section 01 – Third (Final) Exam (8:00am – 10:00am)
Section 13 – Third (Final) Exam (10:15am – 12:15pm)
Resource Planning
14
Extra Credit. Internet will require you to do research—find an article about a firm that uses one (or more) of
the techniques discussed in the chapter. Summarize the article in about one page: who the firm is, what they
do, and the results (benefits/disadvantages) that have resulted from applying the technique(s).