CHAPTER 3 STUDY GUIDE ANSWERs
VOCABULARY REVIEW
1. benefits and “perks”
2. phlebotomy
3. profit sharing
4. certification
5. intangibles
6. invasive
7. allied health fields.
8. continuing education units
9. Cross-training
10. versatile
11. stock options .
12. externship or internship
SKILLS AND CONCEPTS
Part I: The Medical Assisting Profession
13. Clinical or administrative
14. Clinical or administrative
List five administrative duties that a medical assistant might perform.
15. Answers will vary.
16. Answers will vary.
17. Answers will vary.
18. Answers will vary.
19. Answers will vary.
List five clinical duties that a medical assistant might perform.
20. Answers will vary.
21. Answers will vary.
22. Answers will vary.
23. Answers will vary.
24. Answers will vary.
25. Teaching a clinical employee to check out a patient; teaching an administrative medical assistant to position and drape a patient.
26.Time must be taken to train the employee, which may be more costly than hiring a trained medical assistant.
27.Most medical assistants were originally probably neighbors of physicians called to help them.
The profession grew with the organization of the AAMA.
Copyright © 2007, 2004 by Saunders, an imprint of Elsevier Inc.All rights reserved.

Part II: Professional Appearance
28. No
29. Yes
30. Yes
31.
No
32. Yes
33. Yes
34. No
35. Yes
36. No
37. No
38.Yes
39. No
40. Yes
41. No
Part III: Externships and Internships
42 - 49 Answers will vary.
Part IV: Professional Organizations
50. Certified Medical Assistant.
51.
AAMA
52. Registered Medical Assistant.
53. American Medical Technologists
54. ABHES and CAAHEP .
55. CEUs allow the medical assistant to stay current on trends and gain new knowledge about the profession.
56 Yes
57.
The mission of the American Association of Medical Assistants is to enable medical assisting professionals to enhance and demonstrate the knowledge, skills and professionalism required by employers and patients; protect medical assistants’ right to practice; and promote effective, efficient health care delivery through optimal use of multiskilled Certified Medical Assistants
(CMAs).
58. AMT’s mission is to issue certification credentials to medical and dental assistants, clinical laboratory personnel, laboratory consultants, and allied health instructors.
Part V: Short Essay Questions
59 – 61 Answers will vary.
CASE STUDY
Answers will vary.
Copyright © 2007, 2004 by Saunders, an imprint of Elsevier Inc. All rights reserved.

WORKPLACE APPLICATION
Write a reasonable dress code policy for a fictional medical office. Include regulations for both male and female employees. Be specific about jewelry (including nose rings, etc.), fingernail length, clean shoes, and all other aspects of an acceptable dress code.
INTERNET ACTIVITIES
Use current information available from Internet sources.
1. Research the requirements for taking both the CMA and RMA examinations. Request or download an application to become a member of the American Association of Medical
Assistants and the American Medical Technologists. Obtain a money order for the application fee, and send the fees with your application. Answer the following questions:
What CMA examination date is closest to your graduation?
What is the fee for the CMA examination?
How much are the initial dues for joining the AAMA based on your state of residence?
How much are annual dues for the AAMA based on your state of residence?
What local chapter is closest to you in distance? When and where are the meetings held?
What RMA examination date is closest to your graduation?
What is the fee for the RMA examination?
How much are the initial dues for joining AMT?
How much are annual dues for AMT?
What local chapter is closest to you in distance? When and where are the meetings held?
2.
Research the medical assistant’s scope of practice, and write a report on this subject. Present the report to the class.
3. Research the requirements of other certifications that you might be interested in obtaining.
Decide which, if any, that you would like to work toward. Secure applications for those additional certifications.
CHAPTER 3 QUIZ
1. The first national organization formed for medical assistants was:
Answer: d, AAMA
2.
Men and women can be equally successful as medical assistants.
Answer: True
3. Medical assistants may perform electrocardiograms and prepare patients for x-ray examinations.
Answer: True
Copyright © 2007, 2004 by Saunders, an imprint of Elsevier Inc. All rights reserved.

4. Individuals working in the medical assisting field have a mandatory retirement age.
Answer: False
5. Most medical assisting positions are in hospitals.
Answer: False
6.
The medical assisting student should treat the externship experience as if it were a probationary period for an actual job.
Answer: True
7. Which credential is not offered by the AMT?
Answer: c, CMA
8. Medical assistants are required to wear white uniforms.
Answer: False
Copyright © 2007, 2004 by Saunders, an imprint of Elsevier Inc. All rights reserved.