Introduction to Strategy
Kelley Summer 2009
GM 105 Strategic Management
What is a Strategy?
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Examples of Corporate Strategy in 2009
 GM files for Chapter 11 bankruptcy
 Chrysler is sold to Fiat and leaving bankruptcy
 Best Buy is adding patio furniture to its product assortment
A strategy is a business approach to a set of competitive moves that are designed to generate a
successful outcome
A strategy is management’s game plan for
 Strengthening the organization’s competitive position
 Satisfying customers
 Achieving performance targets
Three big questions involved in a strategy
 Where are we now?
 Where do we want to go?
 How will we get there?
 How do we know if we got there?
Kelley Summer 2009
GM 105 Strategic Management
Tasks Involved in Strategic Management
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Defining business and stating a mission
Setting measurable objectives
Crafting a strategy to achieve objectives
Implementing a strategy
Evaluating performance of the strategy, reviewing new developments and
taking corrective action
Kelley Summer 2009
GM 105 Strategic Management
Developing a Mission & Objectives
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An organization’s Mission
Reflects management’s vision of what the organization seeks to do and become
 Provides a clear view of what the organization is trying to accomplish for its
customers
 Indicates intent to take a business position
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An organization’s Objectives
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Convert the mission into performance targets
 Track performance over time
 Must be achievable
 Two types
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Financial – outcomes that relate to improving financial performance
Strategic – outcomes that will result in greater competitiveness & stronger long-term
market position
Kelley Summer 2009
GM 105 Strategic Management
Examples of Types of Objectives
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Financial
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Increase earnings growth from 10 to 15% per year
 Boost return on equity investment from 15 to 20% in 2009
 Achieve and maintain a AAA bond rating
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Strategic
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Increase market share from 18 to 22% in 2009
Overtake rivals on quality or customer service by 2010
Attain lower overall costs that rivals by 2011
Become leader in new product introductions by 2010
Achieve technological superiority by 2012
Kelley Summer 2009
GM 105 Strategic Management
What Does a Strategy Include?
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How to satisfy customers
How to grow the business
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Organic growth
 Acquisition
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How to respond to changing industry and market conditions
How to best capitalize on new opportunities
How to manage each functional piece of business
How to achieve strategic and financial objectives
Kelley Summer 2009
GM 105 Strategic Management
What is a Strategic Plan
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A strategic plan maps
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Where the organization is headed
 Short and long range performance targets
 Actions of management to achieve desired outcomes
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A strategic plan consists of
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Mission statement
 Strategic and financial performance objectives
 Comprehensive strategy for achieving the objectives
Kelley Summer 2009
GM 105 Strategic Management
Implementing Strategy
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Implementing a strategy involves
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Creating fits between the way things are done and what it takes for effective
strategy execution
 Executing strategy efficiently and effectively
 Producing desired results on time
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The most important fit is between a strategy and
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Organizational capabilities
 A reward structure
 Internal support systems
 Organizational culture
Kelley Summer 2009
GM 105 Strategic Management
Evaluating Performance
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The tasks of strategic management are not one-time only exercises
because
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Times and conditions change
 Events change over time
 New ways to do things surface
 New managers have different ideas take over
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Managers must
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Constantly evaluate performance
 Monitor situation and decide how well things are working
 Make necessary adjustments
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Alter organization’s long-term direction
Raise or lower performance objectives
Modify strategy
Kelley Summer 2009
GM 105 Strategic Management
A Situation Analysis
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A situation analysis identifies strategic options and opportunities
A situation analysis involves
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External factors: Macroenvironment (industry and competitive conditions)
 Internal factors: Microenvironment (organization’s internal situation and
competitive position)
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External factors
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Industry’s dominant economic traits
Competitive forces
Competitive moves of rivals
Key success factors
Attractiveness of the industry
Kelley Summer 2009
GM 105 Strategic Management
SWOT
Internal Factors
Strengths
Weaknesses
E
x
t
e
r
a
l
F Opportunities
a
c
t
Threats
o
r
s
Kelley Summer 2009
GM 105 Strategic Management
Five Forces Model
Substitute
Products
Suppliers
Rivalry among sellers
Buyers
Kelley Summer 2009
GM 105 Strategic Management
Potential Entrants
Analysis of Competitive Forces
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The analysis is designed to identify the main sources of competitive forces
and the strength of the pressure
Sources of competitive pressures are defined by
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Rivalry among competitors
Substitute products
Potential entry
Bargaining power of suppliers
Bargaining power of buyers
Rate the strength of each competitive force
Explain how each competitive force works and its role in the overall
competitive picture
Kelley Summer 2009
GM 105 Strategic Management
Environmental Scanning
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A way to monitor and interpret social, political, economic, ecological and
technological events in an effort to spot trends and conditions that could
eventually impact the industry and the organization.
The purpose of environmental scanning is to raise the consciousness of
managers about potential developments that could have an important
impact on industry conditions and pose new opportunities and threats
Kelley Summer 2009
GM 105 Strategic Management
Assessing Competitive Positions: Strategic Groups
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A Strategic Group consists of those rival firms with similar competitive
approaches and positions in an industry
A Strategic Group displays different competitive positions that rival firms
occupy
Organizations in the same strategic group have one or more competitive
characteristics in common
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Sell in the same price/quality range
Cover same geographic areas
Be vertically integrated to same degree
Emphasize same types of distribution channels
Offer buyers similar services
Use identical technological approaches
Kelley Summer 2009
GM 105 Strategic Management
Competitor Analysis
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An organization’s strategy is affected by
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Current strategies of competitors
 Actions competitors are likely to take
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Profile of key competitors involves studying
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Current position in the industry of each competitor
 Strategic objectives and recent business plans of each competitor
 Basic competitive approach of each competitor
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Successful strategies take into account
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Understanding competitor strategies
 Evaluating their vulnerability to driving forces and competitive pressures
 Sizing strengths and weaknesses of each competitor
 Anticipating each competitor’s next move
Kelley Summer 2009
GM 105 Strategic Management
Key Industry Success Factors
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Key success factors spell the difference between
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Profit and loss
 Competitive success or failure
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A key success factor can be
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A specific skill or talent
 Competitive capability
 Something an organization must do to satisfy customers
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Being distinctively better than competitors on one or more key success
factors produces a competitive advantage
Key success factors consist of 3-5 major determinants of financial and
competitive success in an industry
Kelley Summer 2009
GM 105 Strategic Management
Competitive Strategy
Kelley Summer 2009
GM 105 Strategic Management
Competitive Strategy
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A competitive strategy consists of moves to
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Attract customers
 Withstand competitive pressures
 Strengthen an organization’s market position
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The objective of a competitive strategy is to generate a competitive
advantage, increase the loyalty of customers and beat competitors
A competitive strategy is narrower in scope than a business strategy
Five competitive strategies are
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Overall low-cost leadership strategy
Best cost provider strategy
Broad differentiation strategy
Focused low-cost strategy
 Focused differentiation strategy
Kelley Summer 2009
GM 105 Strategic Management
Overall Low-Cost Leadership Strategy
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Strive to be the overall low-cost provider in an industry
How to achieve overall low-cost leadership
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Scrutinize each cost activity
 Manage each cost lower year after year
 Reengineer cost activities to reduce overall costs
 Cut some cost activities out of the value chain
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Competitive strengths of a overall low-cost strategy
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Organization in a better position to compete offensively on price
Organization is better able to negotiate with large customers
Organization is able to use price as a defense against substitutes
Low cost is a significant barrier to entry
Organization is more insulated from the power of suppliers
Kelley Summer 2009
GM 105 Strategic Management
Overall Low-Cost Leadership Strategy
Carrier
3Q 2008 (cents)
Carrier
3Q 2008 (cents)
Northwest
15.65
Frontier
11.92
United
14.64
Delta
11.82
US Airways
14.21
Jet Blue
10.06
Continental
12.74
Southwest
9.74
American
12.69
AirTran
9.66
Kelley Summer 2009
GM 105 Strategic Management
When Does an Overall Low-Cost Strategy Work
the Best
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When price competition is a dominant competitive force
The product is a “commodity”
There are few ways to differentiate the product
Most customers have similar needs/requirements
Customers incur low switching costs changing sellers
Customers are large and have significant bargaining power
Kelley Summer 2009
GM 105 Strategic Management
When Doesn’t a Overall Low-Cost Strategy Work
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When technological breakthroughs open cost reductions for
competitors, negating a low-cost provider’s efficiency advantage
Competitors find it relatively easy and inexpensive to imitate the
leader’s low cost methods
Low-cost leader focuses so much on cost reduction that the
organization fails to respond to
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Changes in customer requirements for quality and service
 New product developments
 Reduced customer sensitivity to price
Kelley Summer 2009
GM 105 Strategic Management
Broad Differentiation Strategies
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Striving to build customer loyalty by differentiating an organization’s
products from competitors’ products
Keys to success include
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Finding ways to differentiate to create value for customers that are not easily
copied
 Not spending more to differentiate than the price premium that can be charged
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A successful differential strategy allows an organization to
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Set a premium price
 Increase unit sales
 Build brand loyalty
Kelley Summer 2009
GM 105 Strategic Management
Broad Differentiation Strategies
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Where to look for differentiation opportunities
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Supply chain
 Research and development
 Production activities
 Marketing, sales and service activities
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Strengths of a Differentiation Strategy
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Customers develop loyalty to the brand
Brand loyalty acts as an entry barrier
Organization is better able to fend off threats of substitute products because of
brand loyalty
Reduces bargaining power of large customers since other brands are less
attractive
Seller may be in a better position to resist efforts of suppliers to raise prices
Kelley Summer 2009
GM 105 Strategic Management
Pitfalls of a Broad Differentiation Strategy
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Trying to differentiate on an unimportant product feature that doesn’t result
in providing more value to the customer
Over differentiating the product such that the product features exceed the
customers’ needs
Charging a price premium that buyers perceive as too high
Ignoring need to signal value
Not identifying what customers consider valuable
Kelley Summer 2009
GM 105 Strategic Management
Best-Cost Provider Strategy
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Striving to give customers more value for the money by combining an
emphasis on low cost with an emphasis on upscale differentiation
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Combines low-cost and differentiation
The objective is to create superior value by meeting or beating customer
expectation on product attributes and beating their price expectations
Keys to success
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Match close competitors on key product attributes and beat them on cost
 Expertise at incorporating upscale product attributes at a lower cost than
competitors
 Contain costs by providing customers a better product
Kelley Summer 2009
GM 105 Strategic Management
Advantages of Best-Cost Provider Strategy
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Competitive advantage comes from matching close competitors on key
product attributes and beating them on price
Most successful best-cost providers have skills to simultaneously manage
costs down and product quality up
Best-cost provider can often beat an overall low-cost strategy and a broad
differentiation strategy where
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Customer diversity makes product differentiation the norm
 Many customers are price and value sensitive
Kelley Summer 2009
GM 105 Strategic Management
Focus Strategies
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Focus strategy based on low-cost
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Focus strategy based on differentiation
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Concentrate on a narrow customer segment beating the competition on lower
cost
Offering niche customers a product customized to their needs
Overall objective of both focus strategies is to do a better job of serving a
niche target market than competitors
Keys to success
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Choose a niche were customers have a distinctive preference, unique needs or
special requirements
 Develop a unique ability to serve the needs of a niche target market
Kelley Summer 2009
GM 105 Strategic Management
What Makes a Niche Attractive?
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Large enough to be profitable
Good growth potential
Not critical to the success of major competitors
Organization has the resources to effectively serve the niche
Organization can defend itself against challengers through a superior ability
to serve the niche
No competitors are focusing on the niche
Kelley Summer 2009
GM 105 Strategic Management
Strengths and Risks of Focus Strategies
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Strengths
Competitors don’t have the motivation to meet specialized needs of the niche
 Organization’s competitive advantage could be seen as a barrier to entry
 Organization’s competitive advantage provides an obstacle for substitutes
 Organization’s ability to meet the needs of customers in the niche can reduce the
bargaining power of large niche buyers
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Risks
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Broad differentiated competitors may find effective ways to enter the niche
 Niche customers’ preferences may move toward the product attributes desired
by a larger market segment
 Profitability may be limited if too many competitors enter the niche
Kelley Summer 2009
GM 105 Strategic Management
From Single-Business to Diversification
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Stage 1 - Single-business serves a local or regional market
Stage 2 – Geographic expansion
Stage 3 – Vertical integration
Stage 4 – Growth slows so the business diversifies
Kelley Summer 2009
GM 105 Strategic Management
The Growth Matrix
Products
Present
M
a
r
k
e
t
s
Present
Market
Penetration
New
Market
Development
New
Product
Development
Diversification
Kelley Summer 2009
GM 105 Strategic Management
Market Penetration
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Use when markets are not saturated with an organization’s products
Use when the usage rate of present customers can be increased
Use when the market shares of the major competitors has been declining
Use when the relationship between sales and marketing expenses is high
Use when increased economies of scale provide the opportunity for
competitive advantages
Kelley Summer 2009
GM 105 Strategic Management
Product Development
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Use when the organization has successful products that are in the maturity
stage of the product life cycle. The objective is to attract satisfied
customers to try new, improved products
Use when an organization competes in an industry that is characterized by
rapid technological change
Use when competitors offer better quality products at comparable prices
Use if the organization competes in a high-growth industry
Use when the organization has strong research and development
capabilities
Kelley Summer 2009
GM 105 Strategic Management
Market Development
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Use when channels of distribution are available, reliable and inexpensive
Use when the organization is very successful in what it does
Use when the organization has excess production capacity
Use when the organization possesses the needed capital and human
resources to manage the expanded operations
Use when unsaturated markets exist
Kelley Summer 2009
GM 105 Strategic Management
Diversification
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Use when entering new industries
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Acquire an existing company in the target industry
 Start a new company internally
 Form a joint venture
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Acquiring an existing company
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Quick entry into target market
 Able to hurdle entry barriers
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Technological inexperience
Gain access to reliable suppliers
Being of a size to match competitors in terms of efficiency and costs
Get distribution access
Kelley Summer 2009
GM 105 Strategic Management
Start a New Company
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Use when ample time exists to enter by starting from scratch
Use if existing competitors are slow to respond to changes in the industry
Use if it is more economical to start from scratch rather than acquiring an
existing company
Use if the organization already has most of the needed skills
Use if additional capacity will not adversely impact the industry
Use when the new company doesn’t have to go head-to-head against
powerful competitors
Kelley Summer 2009
GM 105 Strategic Management
Joint Ventures
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Use when it is too risky to go it alone
Use when pooling competencies of partners provides a stronger competitor
Drawbacks
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Which partner will do what
 Who has effective control
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Potential conflicts
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Sourcing of components
 Control over cash flows and profits
 Whether operations should conform to one partner or the other
Kelley Summer 2009
GM 105 Strategic Management
Linking the Budget to Strategy
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Implementation of a strategy requires
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Enough resources to support the strategy
 Screening of requests for new capital projects and bigger operating budgets
 Shifting resources to support new strategy priorities
- Downsizing some areas and upsizing other areas
- Eliminating activities that are no longer needed
How well budget allocations are linked to the needs of a strategy
can either promote or impede the implementation process.
Kelley Summer 2009
GM 105 Strategic Management
Implementing Best Practices & Continuous
Improvement
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Implementing a strategy involves adopting “best practices”
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Best practices means:
Benchmarking is an integral part of a successfully implemented strategy
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Continuous improvement programs
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Total quality management - TQM
Kelley Summer 2009
GM 105 Strategic Management
Instituting Best Practices & Continuous
Improvement
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Quality improvement programs are linked to
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Defect-free manufacture
 Superior product quality
 Superior customer service
 Total customer satisfaction
Identifying & implementing best practices is a journey, not a
destination; it’s an exercise in doing things in a world-class
way.
Kelley Summer 2009
GM 105 Strategic Management
Formal Reporting of Strategy-Critical Information
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Accurate & timely information is essential to guide action
Prompt feedback on implementation initiatives are needed BEFORE actions
are fully completed
Monitoring early implementation actions serves two purposes
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Quick detection of the need to adjust the strategy or its implementation
 Making sure things are moving in the planned direction
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Critical success variables must be track as needed
Kelley Summer 2009
GM 105 Strategic Management
Formal Reporting of Strategy-Critical Information
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Information systems should cover
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Customer data
 Operations data
 Employee data
 Financial data
Accurate information allows a strategy to be monitored and
corrective action to be taken promptly
Kelley Summer 2009
GM 105 Strategic Management
Commitment to Chosen Strategy
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Implementing rewards & incentives inducing employees to make the
strategy work
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The reward structure must motivate people to do the very things it takes to mjake
the strategy work successfully
Requiring results, not intentions
Keys to implementing pay-for-performance programs
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Make performance targets the basis for structuring the incentive system
Ensure performance targets are clearly defined and every person/group is
accountable for achieving them
Be fair and impartial in comparing actual performance against targets
Avoid rewarding non-performers
Explore reasons for deviations (“poor” individual performance or circumstances
beyond the individual’s control)
Kelley Summer 2009
GM 105 Strategic Management