IBM
GLOBAL BUSINESS SERVICES
Charleston Defense Contractors Association
October 22, 2009
© 2008 IBM Corporation
IBM’s Transformation: An Ongoing Journey
From regaining customer and shareholder confidence during
the “ burning platform” days of the early ’90s to building a
new model for growth in the 21st century, IBM has more than a
decade of deep experience in business transformation
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1992
2004
2005
2006
© 2008 IBM Corporation
IBM 101 – Orientation
We do more than make computers….
IBM Corporation has Six Major Components:
1. Global Business Services
4. Hardware
2. Global Technology Services
5. Global Financing
3. Software
6. Research
IBM Global Services provides over
50% of IBM’s annual revenue
($58.9B in 2008)
Our Vision: To be the world’s leading business partner, trusted to
unlock economic advantages by delivering innovative business and
technology solutions
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© 2008 IBM Corporation
IBM Global Business Services (GBS) is a partner of
unmatched breadth and depth
 The world’s largest consulting organization
 60,000 consultants and professional staff world wide – including a
dedicated staff for Federal and DoD work.
 23.3% of Public Sector Revenue ($1,105M) in 2008 went to small
business concerns (includes SDB, WOSB & HBCUMI)
 Partnerships with leading-edge Independent Software Vendors
 Organized into 7 functional areas spanning a broad set of services
Service Lines
Public
Supply Chain Management
Industrial
Distribution
Strategy & Change
Communications
Financial Services
Industry Sectors
Human Capital Management
Customer Relationship Management
Financial Management
Application Services
Business Analytics & Optimization
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© 2008 IBM Corporation
Strategy & Change Solutions
Business Strategy
Operations Strategy
Determining where
and how to invest
resources and
leadership attention
Designing and
implementing
successful
operating models
Organization Change
Strategy
Technology Strategy
Building the change
architecture and
organizing the
people enablers
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Determining strategic
possibilities and
realities of technology
© 2008 IBM Corporation
Supply Chain Management Solutions
Supply
Chain
Strateg
y
Fact-Finding
and Analysis
Modeling/
Simulation
World-Class
Analytics to gain
clear insight into
problems/ solutions
Supply
Chain
Plannin
g
Design and
Implementation
Implementation
Strategies to deliver
results
Procurement
Enterprise
Applications
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Product
Lifecycle
Management
© 2008 IBM Corporation
Human Capital Management Solutions
Performance Leadership
People Strategy
HR Service
Delivery &
Process
Corporate Learning
Strategy and
Organization
HR Management
Systems
HR Business
Transformation
Outsourcing
More From
People
Better HR
Learning
& Development
Business
Applications and
Process Training
On Demand Workplace
Portal Strategy
Business Case Development
Knowledge management
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© 2008 IBM Corporation
Customer Relationship Management Solutions
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CRM Vision & Strategy
Case Management
Constituent Centric Business
Transformation Analysis and Roadmap
Breakthrough thinking to exponentially improve
largest, most complex folio workflows
Business Intelligence
Field Services
Unique Organizational Insights Through Data
Collection, Management and Analysis
Comprehensive closed-loop solutions for
event driven and dispatched activities
eService
Contact Center
Sailor/Soldier centric solutions for transacting
over the web:
Integrated Contact Center Solutions
© 2008 IBM Corporation
Financial Management Solutions
FM combines the full suite of strategy, process, and technology
offerings in one service
Finance Operations
Improvement
Performance Management &
Analytics
Finance Strategy
Vision and Blueprint
Finance Diagnostics
Business Risk Management
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Finance Enterprise Applications
© 2008 IBM Corporation
Application Innovation Solutions (AIS)
Enterprise Architecture &
Technology
• Enterprise Architecture development
• SOA/WS Initiative
Integration Services
• Application integration services using
middleware technologies such as WebSphere,
MQ, and Web Services
• Enterprise data architecture data quality and
enterprise reporting services
Technology Services & Operational
Support
• Enterprise IT Management
• Infrastructure consolidation and Support
• High Performance Computing
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Security & Privacy – Wireless
Solutions
• Security architecture and infrastructure
• IBM Secure Wireless Infrastructure
System (SWIS)
• Wireless end-to-end Broadband Solutions
Application Development Solutions
• Custom software development
• Legacy system migration & App
Maintenance Services (via AMS
partnership)
© 2008 IBM Corporation
BA&O services and product capabilities
Service
Areas
Role
BAO
Strategy
Advanced
Analytics and
Optimization
Enterprise
Information
Management
• Ensure robust
and trusted data
is available
when needed
and is easy to
consume
• Identify and
prioritize
opportunities
for
improvement
• Report
outcomes of
business
processes and
programs
• Change
business
processes and
operations to
exploit analytics
• Automate
management
dashboards
and scorecards
• Apply
advanced
statistical and
regression
analysis upon
historical data
for predictive
decisionmaking
• Create
planning,
Budgeting, &
Forecasting
tools
• Integrate
optimization
algorithms and
technology into
operations
• Implement
management
systems to
maintain control
and achieve
goals
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Business
Intelligence &
Performance
Management
• Provide a
consolidated
and efficient
information
platform to
support
optimization
initiatives
Enterprise
Content
Management
• Manage
document &
records,
including
archives
• Manage
structured and
unstructured
content
• Manage digital
assets & rights
• Provide
efficiency and
transparency
to complicated
workflows
© 2008 IBM Corporation
We want to team with you and are looking for local
teammates with….
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
Experienced and available staff

Knowledge of clients

Good financial standing

Past performance relevant to the pursuit

Appropriate certifications

Well defined capabilities
© 2008 IBM Corporation
What we have learned from teaming with smaller businesses….
We increase a team’s reachback dramatically

–
Access to solutions and clients from public sector engagements globally
–
Access to IBM R&D,
–
Access to intellectual capital and resources from commercial practices

We often add excellent past performance examples to the bid

We offer excellent skills, methodologies and certifications
–
It’s not uncommon for IBM to fill the PM slot on bids with small businesses
We may make it hard to hit an average cost target (let’s admit it…)

–
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Strategies
•
Participate in a limited set of labor categories
•
Declare IBM a commercial item
•
We are working on regional pricing models
© 2008 IBM Corporation
Questions?
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Chris Lyons
Navy Account Manager
Global Business Services
Robert G. Thompson
Charleston Area Rep
Global Business Services
lyonsc@us.ibm.com
(703) 653-7469
robertgt@us.ibm.com
(843) 200-6700
© 2008 IBM Corporation
Additional Detail
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© 2008 IBM Corporation
Strategy & Change Solutions
 Strategic and Program
Planning
 Performance Mgmt. &
Balanced Scorecard
 Capital Planning and
Investment Strategy
 Strategic Leadership
Program (SLP)
 Change Management
 Stakeholder Mgmt.
 Communications
Strategy
 Value (Benefits)
Realization
 IT Organization Design
 Transition Mgmt.
 Workforce Transformation
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Business
Strategy
Determining where
and how to invest
resources and
leadership attention
Organization
Change Strategy
Building the change
architecture and
organizing the people
enablers
Operations
Strategy
Designing and
implementing successful
operating models
Technology
Strategy
Determining strategic
possibilities and realities
of technology
 Lean Six Sigma
 Rapid Process
Change (BPR)
 Shared Services design
 BTO and Sourcing
Strategy
 Transformation
Program Governance
 WBI Modeler
 Business Enterprise
Architecture
 Component Based
Bus. Modeling (CBM)
 IT Portfolio Mgmt.
 IT Sourcing Strategy
 IT Transformation
 IT Capability Assess.
© 2008 IBM Corporation
Supply Chain Management Solutions
IBM’s world renowned modeling
approach to optimize performance
Business Objectives,
Performance Goals,
Process Analysis and
Transformation, Metrics
Fact-Finding
and Analysis
Procurement Assessment,
Strategic Sourcing,
Procurement Application
Implementation, Supplier
enablement
Supply
Chain
Strateg
y
Modeling/
Simulation
Supply
Chain
Plannin
g
World-Class
Analytics to gain
clear insight into
problems/ solutions
Implementation
Strategies to deliver
results
Procurement
Enterprise
Applications
Product
Lifecycle
Management
ERP selection, implementation and
integration
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Forecasting, advanced
planning, scheduling and
distribution
Design and
Implementation
Inventory, maintenance
management, Telematics,
autonomics and EAM Solution
applications
© 2008 IBM Corporation
Human Capital Management Solutions
People Strategy
HR Service Delivery
& Process
 Intellectual Capital Mgmt.
 Talent Management
 Workforce Analysis &
Design
 HR Delivery model assessment
 HR Delivery model design and
implementation
 HR Process improvement
HR Business
Transformation
Outsourcing
More From
People
Better HR
Learning
& Development
 Corporate Learning Strategy
and Organization
 Business Applications and
Process Training
 Business Skills Training
 eLearning Technologies
 eContent
 Learning Managed Services
On Demand Workplace
On Demand Workplace
 Portal Strategy
 Business Case Development
 Roles, Processes and Governance
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 Performance Measurement
& Management
 Workforce Planning
 Culture Transformation
Learning &
Development
HR Management
Systems
 HR System Strategy &
Architecture
 HR System Improvement
 HR System Optimization
Performance
Leadership
 Planning, Design & Implementation
 Architectural Selection
 Knowledge Management
© 2008 IBM Corporation
Customer Relationship Management Solutions
CRM Vision & Strategy
Case Management
Constituent Centric Business Transformation Analysis
and Roadmap:
• CRM Strategy
• Business Case / ROI
• Strategic Program Development
• CRM Process Reengineering
• Diagnostics & Assessments
• Change Management
Breakthrough thinking to exponentially improve largest,
most complex folio workflows:
• Single View of Constituent Information
• Common Front-end
• Replacement of Core Processing Applications
• Cross Agency Data Sharing (enterprise)
• Integrated / Collaborative Service Delivery
• End to End Case Processing
Business Intelligence
Field Services
Unique Organizational Insights Through Data
Collection, Management and Analysis:
• Analytics
• Survey Research
• Data Warehousing
• Program Evaluation
• WebFountain
Comprehensive closed-loop solutions for event driven
and dispatched activities:
• Distance Support
• Field Dispatch
• Maintenance Depot, Parts Management
• Field Service Effectiveness & Measurement
eService
Contact Center
Sailor/Soldier centric solutions for transacting over the
web:
• Self Service
• Enterprise Information/Content Management
• Portals
Integrated Contact Center Solutions:
• Call Center/Help Desk
• Multi-Channel Integration
• CTI & IVR
• eMail Response
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© 2008 IBM Corporation
Financial Management Solutions
FM combines the full suite of strategy, process, and technology
offerings in one service
• Enterprise Performance
• Finance
Process
Optimization
• Shared
Services
• F&A
Outsourcing
• Benchmarking
• Business Risk
Assessment &
Mitigation
• Internal
Controls (SOX)
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Management & Reporting
• Data Warehouse and
Datamart design and
implementation
Finance
Operations
Improvement
Performance
Management &
Analytics
Finance
Strategy
Vision and
Blueprint
Finance
Diagnostics
Business Risk
Management
Finance
Enterprise
Applications
• Activity Based Costing
and Management
• Planning / Forecasting/
Budgeting
• Analytic Apps / ERP
(includes Hyperion,
AGS and SAS)
• SAP / Oracle / AMS /
PeopleSoft financials
architecture, design,
selection,
implementation and
integration
© 2008 IBM Corporation
Application Innovation Solutions (AIS)
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•
•
•
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Custom software development
J2EE / open source development
COTS product integration
Configuration management
Rational life-cycle support
Test strategy, planning, execution
CMM/CMMI
Legacy system migration & App
Maintenance Services (via AMS
partnership)
• Enterprise IT Management
• Infrastructure consolidation and Support
• Operating System Support, including
Linux .
• High Performance Computing
• Systems Engineering
• Web Hosting / SDC Interface
• Business Operations Mgt
• Project Mgt Office Consulting
• EVM Support
• Federal ITS Solution Competencies
•On Demand Infrastructure
•Business Resilience
•Operational
•Technology
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Application
Development
Solutions
Technology
Services &
Operational
Support
• Application integration services using middleware
technologies such as WebSphere, MQ, and Web Services
• Portals / Content Management
• Web content management, enterprise content
management and portal solutions services
• Data Management / Business Analytics
• Data warehousing, data mining, data
integration, data conversion, data modeling,
Integration
data and database administration
Services
• Enterprise data architecture data quality and
enterprise reporting services
Security
Privacy &
Wireless
Solutions
Enterprise
Architecture &
Technology
• Enterprise Architecture
development
• SOA/WS Initiative
• Technical Solution
Architecture
• Performance Engineering
Security & Privacy
• Security architecture and infrastructure
• Application Control Assessment
• Technology implementation
• Information Assurance
• Security Operations Center
• In-Line Baggage
Wireless
• IBM Secure Wireless Infrastructure System
(SWIS)
• Wireless end-to-end Broadband Solutions
• Enhanced Hospital Communication Solution
• Enhanced Campus Communication Solution
• Secured Trade Lanes
• RFID
Emerging Technology
• Collection Instrument for Cost & Performance
Management (CPM)
• Machine Language Translation
• Ent Info & Data Stewardship Arch(EIDSA)
© 2008 IBM Corporation