Planning Services Policies

advertisement

Policies

Software Assurance Planning Services

2

Agenda

Engagement Policies

Scope Policies

Voucher Policies

Resources

3

4

Delivery

• Competency-holding

Partners

• Registered and approved

• Maintain competency status

• Certified delivery consultants

• Designed and advertised as onsite engagement

• Up to 3 days of off-site delivery for distributed customer resources

• Interactive consultative sessions

• Unique prescriptive

Customer deliverable

5

Engagement Length

Engagements can be 1, 3, 5, 10 or

15 days

Actual length varies by engagement

Engagements may not exceed 15 days

Vouchers should be reserved in VVR prior to the engagement start date

See guidance outlined across each program offering, and online FAQ for more information

6

Planning Focused

Delivery Framework

Product

Outcome

Funding

Focus

• AZDPS: Microsoft Azure

• DDPS: Office; Office 365 ProPlus; Windows

• DTDPS: Visual Studio, Team Foundation

Server

• S&EDPS: Skype for Business; Skype for

Business Online; Exchange; Exchange

Online

• PVDPS: Windows Server; select System

Center Component Combinations, Hyper-V

• SDPS: SharePoint; SharePoint Online

• SSDPS: SQL Server

• Deployment Plan

• Upgrade Plan

• Migration Plan

• Vision and Scope

• Office 365 Planning Tool Output

Proof of

Concept /

Online Pilot

Answers

Optional supplement delivered to confirm, facilitate, or reinforce creation of a plan or

Vision & Scope summary as the primary deliverable

How to deploy

Software Assurance Planning Services

Vouchers

Proper Use

• Planning Services for targeted products

• Directly proposes an increase of servers or seats

• Promotes deployment of latest product versions

• May include up to 4 hrs. of supplemental walk-on topics

(examples: environmental, utilization, and adoption considerations)

Improper Use

• Engagement not focusing on Planning Services targeted

products, or outcomes. For example:

• System Center Configuration Manager Deployment

• Skype for Business Network Performance

Assessments

• Building solutions using SharePoint after deployment

• Office 365 Hybrid Integration Planning

• Product capability demo or PoC as primary focus

• Existing Windows server features (AD/Direct Access, etc.) with no WS2012 installation or upgrade plan

• Services Pre-Sales

• Engagement resulting in a plan to deploy, upgrade or migrate to the latest version of a Planning Services featured product

• Single Planning Services deliverable accompanied with or without a supporting PoC

• Office 365 FastTrack

Delivered as a means of proving or reinforcing a primary outcome (a next-steps proposal or plan to deploy, upgrade or migrate).

Logistical Pre-Deployment Phase Planning

1-to-15-day vouchers based upon customer eligibility, size and qualifying license count

• Product Pre-sales

• Strategic Utilization Planning

• On-Premises Production Pilots

• Staff Augmentation

• Program Management Staff Augmentation

• Production Deployments / Implementation Services

• Remediation / Optimization Services

• Standalone demo without a plan or proposal to deploy, upgrade or migrate to the latest version of a Planning

Services advertised product

• On-Premises Production Pilot

• Why deploy

• Pre-Sales or Strategic Utilization Planning

• How to adopt

• Extended duration projects exceeding 15-days

• General, unfocused consulting services

• Performing Out of Scope activities as defined in Planning

Services delivery guidance

8

Engagement Outcomes

Each engagement has two required deliverables

Planning Services deliverable presented to the Customer and Microsoft

Planning Services Completion Report or FastTrack Completion Confirmation presented to Microsoft

Examples of Customer Planning Deliverable include:

Findings & Recommendations

Vision & Scope

Solution Brief

Custom Plan

FastTrack Planning Completion Confirmation

May include supplemental deliverables such as a lab or custom slides

Must align with products and services represented under each program

(e.g. no Exchange deliveries under DDPS, no Production Pilots, etc..)

9

Scope Policies

10

11

Engagement High Level Scope

All Planning Services deliveries must meet the following criteria:

A Planning Services deliverable must be furnished to the customer

Planning Services days may only be applied toward the creation of the Required Deliverables and optional elective activities directly associated with creation/presentation of deliverables

Deliverables MUST reflect number of days charged to

Microsoft (e.g. no 1-day deliverable for 15 days of planning effort)

For more details please refer to the FAQ

Scope

Prescriptive, engagements with service levels of

1, 3, 5, 10, or 15 days

Plan Deliverable

Limited to products listed on left

Limited outcome (Deploy/Upgrade/Migrate)

Est. 1-3 Days (5 for larger planning sessions)

Invoice w/ Completion Report (est. 15 min)

Elective Activities

PoCs available at the 5, 10 and 15 day service levels if work directly complements creation & presentation of plan

Scope (cont…)

Plan Deliverable

Limited to products listed on the right

Limited outcome (Deploy/Upgrade/Migrate)

3-15 days, depending on engagement

Invoice w/ Completion Report (est. 15 min)

Elective Activities

PoCs & Pilots are available when plan creation is primary focus with LOB training support through DTDPS & AZDPS

Other Out of Scope Activities

General Training

Deployment

Detailed Architectural Design

Production Modifications

Remediation

Configuration

Program Documentation

Optimization

Development

Implementation

Compliance

Recovery

Staff Augmentation

Disaster Recovery

Image Creation

Utilization

Support

UAT Testing

Stabilization

DDPS & Windows Accelerate

Not supported:

• IE Migration PoC delivered as a stand-alone engagement

15

16

17

Distributed Organizations

Vouchers from parent-level organizations can be used at subsidiaries, divisions, or organizations (and vice versa) provided each is legally connected

19

Advertised Durations

Maximum advertised duration

Engagement durations should not exceed advertised maximums.

Example: Office 365 Planning is limited to 3 and 10-day service levels.

http://planningservices.partners.extranet.microsoft.com/en/Pages/requireddeliverables.aspx

Shorter durations

Shorter than advertised service levels may be performed by combining two or more vouchers, however deliverables produced must reflect the outcomes of the original engagement.

Multiple engagements

May be performed for each customer, but only in cases where a different customer division or implementation is being planned for. Separate deliverables must be produced for each voucher used in cases where combined totals exceed advertised maximums.

20

Consultant Time

21

Voucher Expiration

Vouchers must be reserved, delivered, and redeemed in

VVR prior to the stated expiration date found on the voucher in VVR

Vouchers in the Assigned status have a lifespan of 180 days from the voucher creation date, regardless of the expiration date of the customers enrollment

If the enrollment is still active when a voucher expires, the days will return to the enrollment’s available pool of days

If the enrollment has expired when the voucher

expires, the days are lost and cannot be restored or applied towards a new enrollment

22

Resources

Resources

Training/Guidance, Tools and Sites

SA Planning Services Partner Portal

Required Deliverables by PS Type

Volume Licensing Service Center (VLSC)

Voucher Validation & Redemption (VVR) Tool

Software Assurance Voucher Benefit Tool

(SAVB)

Frequently Asked Questions

Contact Us

23

Description

PS programs portal including information on the value of the benefit, “how-to” resources for selling and delivering by PS type, required deliverables, process templates and resources.

Access the Required Deliverable templates by PS type, and the link to the

Completion Report.

Customer-facing volume licensing portal where qualified customers access their

SA benefits; used by the SA Benefits Manager to create and assign PS vouchers.

Partner-facing internal tool used by Planning Services’ partners to reserve and redeem vouchers.

Partner-facing internal tool used by Planning Services partners to create a

Payment Request for vouchers they have redeemed in VVR, and get paid.

List of the top Frequently Asked Questions about the Software Assurance

Planning Services

Contact the help aliases for each of the Planning Services.

24

Thank you

Download