Social Service Worker - Immigrant and Refugee Stream
(PSSWK)
Ontario College Diploma
Program Profile for Second Career
September 2013 start
INSTITUTION INFORMATION
Name of
Institution:
Sheridan College Institute of Technology & Advanced Learning
Trafalgar Road Campus:
1430 Trafalgar Road
Oakville, ON L6H 2L1
905-845-9430
Davis Campus:
7899 McLaughlin Road
Brampton, ON L6V 1G6
905-459-7533
Locations:
(Campus Location
of Program is in
bold)
Hazel McCallion Campus:
4180 Duke of York Boulevard
Mississauga, ON L5B 0G5
905-845-9430
Skills Training Centre:
407 Iroquois Shore Road
Oakville, ON L6H 1M3
905-845-9430
Website Address: www.sheridancollege.ca
All Sheridan campuses are accessible by local public transit, with convenient
connections to GO Transit. Visit:
www.sheridancollege.ca / About Sheridan/ Campus Info/ How to Get to Sheridan
Second Career Coordinator: Deborah Campbell
Contact Person:
Application
Process/Offer of
Admission/Letter
of Acceptance:
Phone: 905-459-7533 or 905-845-9430 ext. 5068
Fax: 905-874-4385
E-mail: deborah.campbell1@sheridancollege.ca
1. If you have been provided with a Second Career Application Package by
your Employment Assessment Centre, please review Sheridan’s full-time
program admission requirements outlined below under Program-Specific
Admission Requirements. Please note that to be extended an offer to
Sheridan and obtain an acceptance letter, you are required to meet the
admission requirements. We will be pleased to talk with you about your
program and Second Career. Also, please attend a Sheridan Second
Career Information Session - times and locations are noted at
www.sheridancollege.ca under Programs and Courses, then select
Second Career.
2. Please apply to your program choice through the Ontario Colleges
website at: www.ontariocolleges.ca. Please provide transcripts or request
mature student testing, if you meet the criteria (see below Mature
Student Status). There is a $95 non-refundable application fee, payable
to Ontario Colleges.
Social Service Worker - Immigrant and Refugee Stream
(PSSWK)
Ontario College Diploma
Program Profile for Second Career
September 2013 start
3. If Sheridan determines you do not meet the admission requirements
through transcripts or testing, we will provide you with information about
how you can most efficiently obtain the necessary prerequisites through
Sheridan’s Upgrading or ESL Programs.
4. If you are accepted into your program choice, you will receive an offer of
admission and, subsequently, a detailed acceptance letter, which you will
submit with your Second Career funding application.
Certification of
School:
Sheridan is an Ontario Public College and is certified to issue T2202A tax
receipts.
Sheridan recognizes that some students who enter a program at the College will
have earned postsecondary credits at other recognized postsecondary institutions
and may wish to apply these credits towards the Sheridan credential. Advanced
standing refers to the transferring of credit earned at another recognized postsecondary institution towards a Sheridan credential.
Students may apply to receive advanced standing for specific Sheridan course(s)
based on the successful completion of similar courses at other recognized
postsecondary institutions subject to meeting applicable Sheridan policies.
Advanced
Standing:
Candidates must have achieved a minimum course grade of C grade in the
course that is being considered for advanced standing, or the minimum pass for
the course for promotion within the program, whichever is higher.
Courses considered for advanced standing must have been completed within five
years prior to the request except with the permission of the Dean of the respective
school.
Please refer to the full time Advanced Standing policy on Sheridan’s Policies and
Procedures website for specific details. Mac users please note: you must use
Firefox, Opera or Netscape to access the documents on the Policies and
Procedures website.
PROGRAM INFORMATION
Program
Name/Credential:
Social Service Worker - Immigrant and Refugee Stream
Ontario Secondary School Diploma or equivalent, including these required
courses:

Program-Specific
Admission
Requirements:
One English, Grade 12 (ENG4C or ENG4U)
Or,
Mature Student Status – Mature students do not possess an Ontario
Secondary School Diploma, or equivalent, and are 19 years of age or older
before the starting date of the program.
Social Service Worker - Immigrant and Refugee Stream
(PSSWK)
Ontario College Diploma
Program Profile for Second Career
September 2013 start
Mature students who apply to Sheridan’s certificate and diploma programs must
demonstrate their ability to work at the postsecondary level in one of the following
two ways:


By successfully completing equivalency testing in English and/or
mathematics and/or; science or
By completing a program of academic upgrading at a level appropriate to
the program of choice.*
Mature students must demonstrate proficiency in meeting specific program
prerequisites.
*If you do not have the required prerequisites, you may wish to enrol in Sheridan’s
Academic Upgrading program to obtain equivalent credits. Sheridan also offers
an ESL program. Preparatory training, such as academic upgrading, is eligible for
Second Career funding, subject to the approval of Employment Ontario.
APPLICANT SELECTION
Eligible applicants will be selected on the basis of previous academic
achievement (the average of their six highest senior-level credits, including the
required course(s).
Applicants who do not meet the admission requirements for this program will be
assessed and advised individually and may be considered for other, related
programs.
Preparation for Application
Related volunteer and/or part time employment in a social service setting or with
older adults is highly encouraged.
Criminal Record Check and Immunization Requirements
Sheridan field placement agencies may require a police record check for criminal
offences, a vulnerable sector check and/or a current acceptable record of
immunization. Students will be required to provide this documentation directly to
their field placement prior to the start of the placement and at their own expense.
Students who cannot meet these requirements may have limited field placement
opportunities. A blank immunization form can be found at:
healthforms.sheridancollege.ca
Start/End dates by
semester:
September 2013
Start
Sept. 3, 2013
1 To
Dec. 13, 2013
Program Length/
This is a full time program over 2 years: (4 semesters of 14 weeks each)
Jan. 6, 2014
2 To
April 17, 2014
Sept. 2, 2014
3 To
Dec. 12, 2014
Jan. 5, 2015
4 To
April 17, 2015
Social Service Worker - Immigrant and Refugee Stream
(PSSWK)
Ontario College Diploma
Program Profile for Second Career
September 2013 start
Hours/Weeks:
Hours per week: 20 (daytime hours between 8:00 a.m. and 6:00 p.m., Monday to
Friday)
Approximate hours of hands on training:
Semester three: Students are in placement for 3 days a week and will accumulate
300 hours.
Semester four: Students will continue in the same placement for 3 days a week
and will accumulate 300 hours.
Total: 600 hours
Two Year Program
Programs starting in September have a four month break over the summer (from
approximately mid-April to end of August) between first and second year. The
Christmas break is approximately 3 weeks, and breaks between semesters are 2
weeks.
Programs starting in January and May run continuously over 16 months (no
summer break). The Christmas break is approximately 3 weeks, and breaks
between semesters are 2 weeks..
Students will be notified about their class schedule and timetable prior to the
beginning of each semester.
Class Size:
Approx. 35
Course Outline:
See Program Outline section below
Registration Fee –
(applicable at time
of publication –
subject to change
without notice):
The $95 non-refundable application processing fee paid to Ontario Colleges
covers application processing for one application cycle.
Annual Tuition
(2012/13) –
(applicable at time
of publication –
subject to change
without notice):
Parking (2012/13) –
(applicable at time
of publication –
subject to change
without notice):
• Year One: $3,568.00
Tuition fees are regulated by the Ministry of Training, Colleges and Universities.
*Tuition for programs starting September 2013, and subsequent terms, is subject
to increase and will be updated when the increase has been determined.
• Year 2: *
*By action of the Ontario government, a change may be made to year two tuition.
For purposes of your research, please use the year one tuition.
Parking for programs starting September 2013, and subsequent terms, is subject
to increase and will be updated when the increase has been determined.
• One Month: $80.00
• One Semester (September to January): $186.00
• Two Semesters (September to May): $343.00
• Three Semesters (September to August): $410.00
Social Service Worker - Immigrant and Refugee Stream
(PSSWK)
Ontario College Diploma
Program Profile for Second Career
September 2013 start
Cost for books, etc. for programs starting September 2013, and subsequent
terms, is subject to increase and will be updated when the increase has been
determined.
Additional Costs
2012/13 –
(applicable at time
of publication –
subject to change
without notice):
Other:
Payment Policy for
Second Career:
Refund/Withdrawal
Policy:
Year 1
Books: $468.00
Expendable Supplies: $373.00
Uniform and Equipment: $136.00
Field Trips: $145.00
Year 2 (subject to increase)
Books: $468.00
Expendable Supplies: $373.00
Uniform and Equipment: $132.00
Field Trips: $267.00
See “Other” below
Criminal Record Check and Immunization Requirements
Sheridan field placement agencies may require a police record check for criminal
offences, a vulnerable sector check and/or a current acceptable record of
immunization. Students will be required to provide this documentation directly to
their field placement prior to the start of the placement and at their own expense.
Students who cannot meet these requirements may have limited field placement
opportunities. A blank immunization form can be found at: Healthforms
Option 1: Payment of total fees for one full year should be paid in full by the tuition
deadline. Please refer to your Fees Invoice for tuition deadlines as deadlines
vary depending on when you are extended and accept an offer.
To officially withdraw from Sheridan full time programs, you must do so in writing
by submitting to the Office of the Registrar an “Application for Term or Complete
Program Withdrawal” form available at all Sheridan Student Advisement offices. If
you withdraw by the tenth scheduled day of the term, then all fees are refunded
for that term, minus a $100 administrative processing charge.
Sheridan’s Social Service Worker– Immigrant and Refugee Stream is one of a
very few postsecondary programs in Ontario to offer training that specializes in
Your Second
Career in Social
Services:
serving those immigrants and refugees who are new to Canada. Success in the
program requires that you be accepting and open to those of different racial,
cultural and ethnic backgrounds. A diploma in this immigration worker program is
highly advantageous when seeking employment in government and communitybased organizations such as:
Settlement agencies
Social Service Worker - Immigrant and Refugee Stream
(PSSWK)
Ontario College Diploma
Program Profile for Second Career
September 2013 start

Settlement agencies

Social service agencies

School and training-based environments

Government departments working directly with immigrants, refugees
and their families
Gain Real-World Experience as an Immigration Worker
During your second year in the program, you'll undertake a practicum in a social
service setting. During this year, you'll complete over 600 hours of service in a
community-based, settlement-related social agency, utilizing the skills you learned
in the classroom. This real-world experience is highly valued by employers when
you begin looking for a position working with immigrants and refugees.
Professional Registration Opportunity
When you complete the program, you will be eligible for admission to the Ontario
College of Social Workers and Social Service Workers. As a member of this
regulating body, you'll be able to use the title “Registered Social Service Worker.”
For additional details, visit www.ocswssw.org.
University Linkage
This college diploma program maintains linkages with a number of universities,
which offer further educational opportunities for our graduates.
The Social Service Worker–Immigrant and Refugee Stream Program is located at
the Davis Campus in Brampton, Ontario and at the Trafalgar Road Campus in
Oakville, Ontario.
Career
opportunities/
Employment
Prospects/Success
Factors:
Opportunities Working in:

Settlement counselor

HOST program coordinator
Social Service Worker - Immigrant and Refugee Stream
(PSSWK)
Ontario College Diploma
Program Profile for Second Career
September 2013 start

ISAP intake counselor

Language interpreter staff

School age youth settlement worker

Seniors' facilities

Services for abused women
Alumni of Sheridan can access all in-person and web-site Career Centre’s
services for assistance in Career Counselling and Employment Advising for one
year after their graduation date. After one year, they can access all web-site
services including jobs.sheridan (our on-line job posting system).
Method of
Instruction:
Equipment
Availability:
Instructor
Qualifications:
Courses are instructor-led. Students will engage in a variety of applied learning
and experiential activities and will complete multiple industry projects.
Students will have access to computers in open access computer labs.
College faculty are hired based on a combination of industry experience and
academic qualifications. Most full-time faculty have relevant Master’s degrees
and/or professional certifications where applicable to their field of expertise.
Faculty are provided with opportunities to engage in professional development to
ensure currency in their field as well as proficiency in teaching adults.
All Sheridan’s programs are designed and kept up to date with input from
Program Advisory Committees that include representation from employers and
industry organizations.
Curriculum Design:
Network for Innovation & Leadership in Education at Sheridan (NILES) at
Sheridan oversees the design of new programs and courses and maintains a
schedule of program review to keep programs up to date.
Students have the opportunity to complete a formal evaluation of the course and
instructor at the end of each course.
Evaluation of
Instructors,
Courses and
Programs:
Physical Facilities:
In addition, students can participate in the Student Satisfaction Survey to evaluate
their program.
Public colleges must survey students, graduates and employers as mandated by
the Ministry of Training, Colleges and Universities to obtain information on Key
Performance Indicators (KPIs). Please visit Please visit: Sheridan Home Page,
About Sheridan, Sheridan at a Glance, Key Performance Indicators (KPIs).
Sheridan classrooms and campus facilities are accessible and are designed to
support a wide range of applied learning activities. Classrooms and labs are
equipped with modern technology, including digital AV teaching and learning aids.
Social Service Worker - Immigrant and Refugee Stream
(PSSWK)
Ontario College Diploma
Program Profile for Second Career
September 2013 start
At the Davis and Trafalgar Road campuses, gyms and fitness centres, full-service
cafeterias, modern learning resource centres and vibrant student centres
contribute to supporting student learning and life. Both campuses have attractive
grounds that provide a relaxing counterpoint to the hustle and bustle of student
activity.
As a public college, Sheridan is able to offer a full range of student services and
supports:
Athletics and Recreation
Career Centre (job search assistance): available for one year following graduation
Counselling and Special Needs Services
Additional
Supports and
Resources
Available:
Accessible Learning Services
Library Services
Peer Tutoring and Mentoring
Health Services
Student Advisement Centre
Student Union
Special
Accommodations:
Sheridan’s Accessible Learning Services office facilitates equal access for eligible
students with disabilities by coordinating reasonable academic accommodations
and support services. Accommodation plans and services are tailored to
correspond with the disability related needs of each student and are determined
based on the documentation provided and program specific requirements.
Social Service Worker - Immigrant and Refugee Stream
(PSSWK)
Ontario College Diploma
Program Profile for Second Career
September 2013 start
PROGRAM OUTLINE
Course
Requirements:
Course code:
Course Name:
Hours /
week:
Semester 1:
CSRV 17749
Social Service Work Foundations
3
CSRV 10703
Dimensions of Teams and Small Groups
3
FLPL 16886
Introduction to Social Services and Field Practicum
3
CSRV17062
Introduction to Community Development
3
PSYC 17967
Psychology Core Concepts
3
COMM 19999
Essential Communication Skills
3
CSRV13672
Social Diversity in Contemporary Canada
TOTAL HOURS PER WEEK
21
CSRV 22987
Concept of Helping
3
SOCS16732
Human Development: Lifespan
3
CSRV 10261
Social Justice and Social Change
3
FLPL 13672
Field Preparation: SSW
6
GNED
General Education Elective
3
CSRV 10919
Introduction to Social Policy
3
TOTAL HOURS PER WEEK
21
Semester 2:
Semester 3:
CSRV15738
Intro to Settlement Counselling
3
CSRV19599
Immigrant and Refugee Settlement Policies
3
CSRV28448
Group Work Methods: IRS
3
Social Service Worker - Immigrant and Refugee Stream
(PSSWK)
Ontario College Diploma
Program Profile for Second Career
September 2013 start
FLPL28823
Professional Practice 1: IRS
11
TOTAL HOURS PER WEEK
20
Semester 4:
CSRV39402
Settlement Couselling 2
3
CSRV16206
Special Topics in Immigrant and Refugee Settlement
3
FLPL24310
Professional Practice 2: IRS
11
GNED
General Education
3
TOTAL HOURS PER WEEK
20
COURSE DESCRIPTIONS
COURSE
Social Service Work Foundations
Code: CSRV 17749
Hours / wk: 3
Students in this course examine the core values, roles and skills of social service work. Students are
introduced to both a theoretical perspective and communication skills as they impact on areas such as
self-concept, feelings and perceptions. Students apply this knowledge to both themselves and
prospective client groups as they relate these areas to their growth as professionals. In addition, students
practice the helping skills necessary for establishing a relationship with clients, caregivers and
colleagues..
COURSE
Dimensions of Teams and Small Groups
Code: CSRV 10703
Hours / wk: 3
This course provides students with opportunities to acquire the knowledge and develop the skills and
attitudes needed to maximize their ability to function effectively in small teams in a variety of settings
appropriate to the Social Service Worker profession. Students develop an understanding of their own
personality and learning styles and how this affects their perceptions of themselves and others as team
members. In addition, students learn time management, stress management, goal setting, effective
communication skills and cooperative learning. Through interactive lecture, discussion, small group
activities and an examination of case studies, students examine the components of effective small group
and team functioning, and the effect of technology on team functioning.
COURSE
Introduction to Social Services and Field
Code: FLPL 16886
Hours / wk: 3
Social Service Worker - Immigrant and Refugee Stream
(PSSWK)
Ontario College Diploma
Program Profile for Second Career
September 2013 start
Practicum
Once students understand the historical development of the social service profession they will be
prepared to examine the nature of this field in the economic, social and political realities of the 21st
century. Students will be asked to research social service agencies in the community as well as learn how
to refer clients to programs and services available. Professional documentation and report writing skills
will be developed in this context. Students will develop personal portfolios as a foundation for moving to
professional portfolios in second year. Goal setting is explored and students begin to develop their
personal goals as they prepare for practicum experiences in semester 2.
COURSE
Introduction to Community Development
Code: CSRV17062
Hours / wk: 3
Students examine the concept of community development as it relates to the professional practice of
social service workers. Topics include theoretical frameworks, relating community change to agency work
and professional practice, community profiles and community outreach. Students explore possible
interventions along a continuum: from changes in human service work practice and under agency
auspices to broader structural change within the community. Through interactive lectures, graded online
discussions, seminar and presentations, students acquire information through which community work can
be examined while analyzing outreach and development issues and activities..
COURSE
Psychology Core Concepts
Code: PSYC 17967
Hours / wk: 3
This is an introductory level course in psychology, the science of behaviour and mental processes. Basic
concepts, theories and research findings are examined within the biological, behavioural, psychoanalytic,
humanistic and cognitive perspectives. Core topics covered will include scientific methodologies,
biological foundations of behaviour; learning and memory; language, thinking and intelligence; motivation,
emotion and stress, and personality theories. Two optional topics (which vary with each instructor) will
also be addressed during the course.
COURSE
Essential Communication Skills
Code: COMM 19999
Hours / wk: 3
Essential Communication Skills is an introduction to college-level English that develops transferable
communication skills required by students for both academic and professional success: writing, reading,
speaking, presenting, listening and visual literacy. Students become familiar with various writing styles,
and course work provides opportunities for students to read, analyze and practice a variety of structures
and formats. Students develop critical reading and response strategies, create well-reasoned reports, edit
their own work, perform the fundamentals of academic research and give effective oral presentations.
Course work includes a variety of learning experiences including lectures, lab work and collaboration.
COURSE
Social Diversity in Contemporary Canada
Code: CSRV 13672
Hours / wk: 3
Social Service Worker - Immigrant and Refugee Stream
(PSSWK)
Ontario College Diploma
Program Profile for Second Career
September 2013 start
The most recent Canadian statistical data will be used to understand the current demographic shifts in
society. We will examine the causal factors, implications and impact of these changes for diverse
populations such as older adults, immigrants and refugees, people with disabilities, gay and lesbian
communities, people who experience mental illness, addictions or family violence and Aboriginal Peoples.
Students will explore their own identity and culture as well as critically examine intersections of
experience by locating self in relation to these diverse populations. This will provide a foundation for an
introductory analysis of diverse populations and a more in-depth analysis for the subsequent course
"Social Justice and Social Change" in term two. In addition to a brief discussion of the structural
inequalities, students will closely examine the roots of prejudice and discrimination, violence against
women, children and elders, and the stigmatization, isolation, alienation and marginalization of those who
experience mental illness and addiction.
COURSE
Concept of Helping
Code: CSRV 22987
Hours / wk: 3
This second semester course builds on the basic communication and interviewing skills from the previous
semester. It introduces students to the concept of helping as a planned, purposeful process and explores
the core helping qualities, values and skills associated with developing and maintaining ethical and
effective helping relationships. Utilizing an ecological, holistic, strengths-based approach, the course
examines the helping skills associated with the progressive stages of the problem-solving process from
engagement to termination. These skills include active listening, validating feelings, clarifying, goalsetting, contracting, confrontation, and reframing. This course emphasizes an integration of theoretical
and experiential learning necessary for social service work practice and focuses on distinguishing
personal from professional values. Students are given opportunities to examine conflicting values and the
complexities of ethical decision making.
COURSE
Social Justice and Social Change
Code: CSRV 10261
Hours / wk: 3
The helping profession is charged with the responsibility of deconstructing complex social injustices in
order to determine appropriate strategies for social change. Students will closely examine the roots of
racism, sexism, ageism, ableism, heterosexism, capitalism, ethnocentrism, and homophobia as they
relate to the Social Diversity in Contemporary Canada in term 1. This will provide a foundation for a more
in-depth analysis of structural injustice in Canada. Students will apply social service work theory to
understand and intervene in areas of oppression, marginalization and stigmatization of diverse
populations. Together we will study the essential strategies to create social justice such as the right to
equality and the need for social action and policy change.
COURSE
Human Development: Lifespan
Code: SOCS16732
Hours / wk: 3
This course is designed to provide students with an overview of the major theories of the human
development and their application to every day life. Basic concepts, theories and research findings are
Social Service Worker - Immigrant and Refugee Stream
(PSSWK)
Ontario College Diploma
Program Profile for Second Career
September 2013 start
examined from the biological, cognitive and social perspectives as they apply to human growth and
developmental stages from conception to death. Patterns of continuity, challenges and opportunities are
examined through a series of learning experiences that include class and group discussion, interactive
lecture, web site exploration, video viewing, presentations and written assignments. Students will also
have the opportunity to apply human development concepts to their personal lives.
COURSE
Field Preparation: SSW
Code: FLPL13672
Hours / wk: 6
Students investigate a range of topics and undertake activities to assist them in successfully securing and
participating in a field practicum. Students develop and refine the skills necessary to be successful in their
field practicum with an emphasis on professionalism, self-awareness, and interpersonal effectiveness.
Topics include an overview of the different social service agencies at which students may undertake a
practicum, the steps necessary for securing a practicum, working as part of a multi-disciplinary team, the
importance and application of documentation in the field, and the roles and responsibilities of students,
practicum agencies and the College related to supervision. Students select a stream of second year
courses (social service worker, gerontology, immigration and refugee settlement) and explore and secure
a practicum within their selected stream. Students complete field applications and obtain medical
clearances and criminal reference checks in preparation for participation in a field practicum.
COURSE
Introduction to Social Policy
Code: CSRV 10919
Hours / wk: 3
This course introduces the concept of the social welfare system in Canada and the Province of Ontario.
Students become acquainted with the major historical events in the development of the Canadian system,
selected pieces of legislation, and sectors in society, including their shortcomings, and strengths. They
also acquire practice skills related to researching various current issues, and working in teams to present
material to their peers in a professional manner. Through interactive lectures, simulations, research on
the web and in person, group work, assignments and tests students discover how the welfare society in
Canada functions in terms of its legislation and practice.
COURSE
General Education
Code GNED
Hours / wk: 3
COURSE
Intro to Settlement Counselling
Code: CSRV 15738
Hours / wk: 3
Students learn about the backgrounds and experiences that new Canadians bring with them to Canada
and the many new challenges they encounter in the settlement process. They examine the role of social
service agencies and social programs in helping newcomers overcome the barriers that confront them in
their integration. They study basic settlement counseling strategies and best practices, procedures and
programs that assist newcomers in addressing concerns such as employment, housing, health care, etc.
They analyze the structure and functioning of frontline settlement counseling services, the difficulties in
Social Service Worker - Immigrant and Refugee Stream
(PSSWK)
Ontario College Diploma
Program Profile for Second Career
September 2013 start
access and the lack of effective settlement counseling services and programs. Students evaluate the role
of social service workers and agencies in the creation and delivery of culturally appropriate counseling
services to new Canadians through interactive lectures, research, group work, experiential assignments
and tests
COURSE
Immigrant and Refugee Settlement Policies
Code:
CSRV 19599
Hours / wk: 3
Students learn the history and evolution of government policies related to the settlement of immigrants
and refugees in Canada and the role of international organizations in the protection of refugees. They
critically analyze relevant legal, regulatory, and policy frameworks; the opportunities and challenges these
create for new Canadians and the importance of immigration in Canadian nation building, using an antioppression framework. Students critically examine the barriers that both old and new Canadians
encounter in the settlement process. Through interactive lectures, debates, class discussions, media
analysis, case studies and self directive learning, students will engage in analysis and critical thinking that
will prepare them for work as SSWs in the field of immigrant and refugee settlement.
COURSE
Group Work Methods
Code: CSRV 28448
Hours / wk: 3
COURSE
Professional Practice 1: IRS
Code: FLPL 28823
Hours / wk: 11
COURSE
Settlement Counselling 2
Code: CSRV 39402
Hours / wk: 3
Students increase their knowledge and skills in settlement counselling, focusing on specific issues
impacting on new immigrants and refugees in Canada. They study social service work approaches to
counselling and the importance of these strategies in producing positive settlement outcomes for new and
settled Canadians. Students integrate theory and practice in interventions in settlement, focusing on a
variety of issues such as depression, grief and bereavement, intergenerational issues, family violence
and worker burnout. Through hands-on activities, lectures, case studies and experiential learning
assignments, students discover the role of social service workers and social service agencies in the
creation and delivery of culturally appropriate counselling services and programs to new immigrants and
refugees in Canada
Social Service Worker - Immigrant and Refugee Stream
(PSSWK)
Ontario College Diploma
Program Profile for Second Career
September 2013 start
COURSE
Special Topics in Immigrant and Refugee
Settlement
Code: CSRV 16206
Hours / wk: 3
Students examine the concept of human migration and specific issues that immigrants and refugees face
in the settlement process. They study various cultural understandings of conflict and methods of conflict
resolution and examples of advocacy. Students analyze strategies for advocacy and conflict resolution in
the settlement process. They examine the steps in developing a settlement program, including
undertaking a needs assessment and identifying funding sources. They also learn about the settlement
worker as a professional and strategies for self care. Through interactive lectures, individual research,
and group work, students develop skills for critical reflection that enables them to link international events
to national policies and practices.
COURSE
Professional Practice 2: IRS
Code: FLPL 24310
Hours / wk: 11
COURSE
General Education
Code GNED
Hours / wk: 3
ADDITIONAL NOTES
All information current at time of publication - subject to change
without notice.