Analyst Meet
August 27, 2002
“Living up to the promise”
Dr. P. Balasubramanian
© 2002 Infosys Technologies Limited

Analyst Meet
August 27, 2002
Energy & Utilities
SCM &
Manufacturing
Insurance
Healthcare
Banking and Cash
Management
Transportation
Securities
Retail and
Distribution
© 2002 Infosys Technologies Limited

Analyst Meet
August 27, 2002
Competency Development
Prospect Support
Project Support
© 2002 Infosys Technologies Limited

Analyst Meet
August 27, 2002
Fix my business problem
Business
Strategy
Business process change
Domain Expertise
Identify & automate this business process
Develop this system
Business
Engineering
Project
Implementation
Business Modeling
Architecture, IT strategy
Domain knowledge
Project management
Software design
Domain knowledge
Write this program
Programming
Services
Software code
These are critical skills needed to move up the
Value chain
© 2002 Infosys Technologies Limited

Analyst Meet
August 27, 2002
■ Deliver projects at higher levels of quality and productivity
■ Better Prospecting win ratio
■ Assert Thought Leadership position
■ Move up the value chain
■ Solution partner for customers
© 2002 Infosys Technologies Limited

Analyst Meet
August 27, 2002
Assignment Scope
■ Client trying out outsourcing for their
Financial IT services for the first time
■ To build a robust application for managing risk financing program handling
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Program creation and management
Occurrence capture
Determining potential candidate programs for claim
Claims processing
Financials.
DCG’s Role
■ DCG was involved from proposal stage
– to understand the domain requirements and come up with the strategic solution definition as well as the roadmap.
■ Deep domain understanding significantly helped in the implementation of Risk management application:
Specific Domain Expertise used :
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Risk management
Property and Casualty expertise
© 2002 Infosys Technologies Limited

Analyst Meet
August 27, 2002
Assignment Scope
■ A large LTC insurance program with potential members of 2,000,000 under the aegis of Federal
Government ,US.
■ Client wanted a high performance web site that would support up to
2000 simultaneous user sessions with response time being 5-6 seconds
■ Long term care was a new focus business segment for Infosys. DCG was involved from proposal stage
– to understand the domain requirements and come up with the strategic solution definition and approach.
DCG’s role
■ DCG was involved from proposal stage
– to understand the domain requirements and come up with the strategic solution definition and approach .
■ Convincing multiple stakeholders .
Domain expertise was critical in defining a common and acceptable business process, tools and illustrations
Specific Domain Expertise Used :
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Long Term Care as a Product
Insurance and Health Care Expertise
© 2002 Infosys Technologies Limited

Analyst Meet
August 27, 2002
Assignment Scope
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To build a real-time processing system for Intra-Day comparison of equities trades.
Earlier, equities trades were being input using the Online Comparison
System of another floor-based exchange and processed in a batch mode
The new system to enable improved trade processing efficiency and reduced risk of failed trades
Users include Clearing Member
Firms, Specialists, Brokers and
Market Operations staff
DCG’s Role
■ Articulation of Infosys value proposition by successfully demonstrating security trading and settlement expertise
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Interaction with business users and sponsors to elicit requirements for the new system
Analysis of the required business processes and functionalities
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Rapid knowledge transfer to development team thereby helping in reducing the lead time
Intensive participation in testing to minimize functional defects.
Specific Domain Expertise used :
■ Understanding of trade & settlement processes
■ Understanding of and nature of interaction among market players
© 2002 Infosys Technologies Limited

Analyst Meet
August 27, 2002
Assignment Scope
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Infosys chosen as the partner to design, develop, and deploy a consolidated data-warehouse involving sourcing of information from multiple product processors spanning across mainframe, distributed computing and internet technologies. Consolidation involved using ETL tools such as
Abinitio and delivery of information via web.
This is an strategically Important project to achieve “competitive differentiation” for the client with respect to delivering high-value services to its large and growing private high net worth customers.
DCG’s Role
■ Infosys was awarded a pilot project for doing business analysis for a critical piece of the application. The business analysis was conducted by two domain experts from DCG
Specific Domain Expertise used :
■ Private Wealth Management
© 2002 Infosys Technologies Limited

Assignment Scope
■ Multiple applications/systems calculate interest on customer balances derived from various securities and foreign exchange transactions leading to repetitive and redundant processing
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Existing applications do not calculate interest accurately. Incorrect interest calculation leading to losses due to undercharging of debit interest/fees and overpayment of credit interest/rebate to customers.
Unnecessary operating expense to run and maintain multiple applications.
Critical and complex functionalities like
P & L tracking and allocation to cost centres etc. require manual intervention leading to monetary losses.
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Applications are unable to cope with changing business requirements.
Infosys is involved in developing a single consolidated interest system that will provide flexible, accurate and consistent calculations for all types of customer transactions.
DCG’s Role
■ Key role in requirements analysis and building a high level design.
■ Imparting training to onsite Infosys team.
Specific Domain Expertise used :
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Interest calculation
Securities / foreign exchange
© 2002 Infosys Technologies Limited
Analyst Meet
August 27, 2002

Analyst Meet
August 27, 2002
Assignment Scope
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Client is facing challenges in aligning certain key processes and systems to its current and future business needs.
Based on initial assessment, Infosys identified the need for “Item Lifecycle
Process Definition” study as one of the key initiatives to be pursued. This study was subsequently carried out by Infosys for all Item Life Cycle processes
Infosys used its proprietary InFluxTM methodology to carry out the
Business Modelling.
DCG’s Role
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‘AS IS’ and ‘TO BE’ process definitions
■ Gap analysis was done indicating the gaps identified in existing processes, systems and structure for each of the unique category item processes.
Specific Domain Expertise used :
■ Domain expertise in Supermarket
■ Dry and Perishable category merchandising processes like:
Item Set-up Item
Item Cost Change
Configuration Change
Item Price Change
Item Force out
Item Substitution
Item Discontinue / Delete
Item Proration
Item Review
© 2002 Infosys Technologies Limited

Analyst Meet
August 27, 2002
Assignment Scope
■ Client evaluated the business case for implementing Redistribution as a part of the business model. Redistribution was envisaged with the following benefits:
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Procurement aggregation and economies of scale
Logistics and Distribution efficiencies
Reduction in inventory handling and carrying costs
Reduction in transaction processing costs
Implementation of the Redistribution business model has a significant impact on the business processes and
IT systems that currently support the operations.
DCG’s Role
■ Partnering the client in the defining the detailed business process flows and user requirement documentation spanning across multi-functional areas.
Specific Domain Expertise used :
■ Distribution Management
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Order Management
Inventory Management & Demand
Forecasting
Warehouse Management
© 2002 Infosys Technologies Limited

Analyst Meet
August 27, 2002
Assignment Scope
■ Ocean Liner Business
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Integrated Logistics Service Provider
A large re-engineering initiative to increase the efficiency of the Quoteto-Cash process
Infosys working on an important element of the end-to-end process the Pricing domain.
The project involved resolving and tackling issues like Quote management, Contract management and mis-rating of Bill of Lading.
DCG’s Role
■ DCG provided business process analysis expertise, and understanding and knowledge dissemination of the high level initiative and how it tied in with the enterprise strategy.
Specific Domain Expertise used :
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Quote management
Rate / pricing management
© 2002 Infosys Technologies Limited

Analyst Meet
August 27, 2002
Assignment Scope
■ The client is known in the industry to be the technology leader in its domain.
It plans to retain that leadership position by defining and implementing a new generation concept in use of technology in E&P.
■ Infosys involved in Development,
Enhancement and Maintenance of
Applications in the areas of Data
Acquisition, Simulation, Analysis and
Interpretation.
DCG’s Role
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Domain consultants specializing in the E&P lifecycle , with years of experience in the field contribute towards training and execution of this project.
DCG’s multidimensional role includes training team members on high level concepts of E&P as well as detailed concepts of data acquisition,Simulation,
Data Analysis and Data Interpretation
Specific Domain Expertise used :
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Interpretation and translation of physical data acquisition tool parameters
Translation of Well parameters;
Interpretation of Maps and well log plots
Validation & Review of software specifications from the perspective of correctness of details of oil physics.
© 2002 Infosys Technologies Limited

Analyst Meet
August 27, 2002
■ Web based Electronic Health Records
■ 21 CFR Part 11 Compliance Solution
■ 3 PL Solutions
■ Vehicle and consignment tracking
© 2002 Infosys Technologies Limited

Analyst Meet
August 27, 2002
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“Straight Through Processing - A tactical and strategic approach” by M.D. Ranganath and Sunil Kumar was published in Wall Street & Technology
■ "Shifting IT projects offshore" by Rama Warrier has appeared in the April 2002 issue of
'InfoRM' - the official monthly journal of 'Institute of Risk Management', UK .
■ "A Petri Net Based Simulation Approach for Evaluating Benefits of Time Temperature
Indicator and Wireless Technologies in Perishable Goods Retail Management " (By
Kishor Gummaraju of DCG and Navaneet Bhushan of SetLabs), was presented at
FoodSim 2002 (a prestigious international conference on Simulation and Modeling in the Food and Bio-Industry) at Ireland.
■ Web based Electronic Health Records on Dot Net Platform( Web Services) : This application demonstrates a new paradigm of clinical experience leveraging web services, mobile devices and seamless multi-channel integration.
© 2002 Infosys Technologies Limited

Analyst Meet
August 27, 2002
Perishables :
■ Developed a series of collaterals and taken them to a number of super market chains
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Studied and recommended improvements in item lifecycle processes at a major US based retailer.
Recommended TO BE processes and systems. This has substantially enhanced our capability to deliver perishables solutions.
New Clients due to the initiative
Food Lion
Hannaford
Brothers
STP :
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Defined service offerings for target segments and their scope
Concluding “Alliance Partner” agreement with a key player in external
STP space
Multi-disciplinary team in place. The team has formulated collaterals and approaches for internal STP
■ Published opinion making article and concept paper in international forum
Large custodian
© 2002 Infosys Technologies Limited

Analyst Meet
August 27, 2002
HIPAA
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Infosys’s trade marked methodology InFluxTM is adapted to formulate a solution for InHIPAA.
■ HIPAA Core group has developed a series of collaterals and taken them to a number of healthcare organizations.
■ HIPAA Core group is working towards building alliances and synergies with HIPAA vendor solutions providers.
■ With extension in HIPAA Compliance timelines, the business opportunities could be a longer time span.
© 2002 Infosys Technologies Limited

Analyst Meet
August 27, 2002
HSBC Guide for Cash & Treasury Management in Asia
Pacific 2003 . Infosys has entered into an agreement with the Publisher to be the sponsor of “Technology Trends”
Section of this forthcoming Book.
SIBOS 2002 in Geneva : Infosys is participating in Swift
Annual Conference - SIBOS 2002 where in Domain
Competency Group will promote its consulting services along with Banking Products under the flagship of
“Financle”.
© 2002 Infosys Technologies Limited

“Living up to the promise”
Analyst Meet
August 27, 2002
© 2002 Infosys Technologies Limited