Page 1 of 10
Questions BOOKLET
School of Business Studies
Midterm Exam / ERP 102012
Examination 2012-13
Name of Program: MBA
Paper ID:
Subject Code:
Roll No.
Subject Title: Concept in Enterprise Recourse Planning
Time: 60mins.
Maximum Marks:20
Note:(1) The question paper consists of 3 parts.
(2) All the parts are compulsory.
(3) The figures on the right hand side indicate maximum marks.
(4) Please manage your time
- Please use answer sheet for answers only
- Please write your complete name and your ID on
your answer sheet
Part-1
Q1. Attempt any two of the following
maximum marks 5
1. Describe SDLC
Phases, the purpose of each phase, incoming to the phase and out going
from each phase, all the steps in each phase.
2. Describe APA format
According two guidelines that has been send to you
Monday, March 21, 2016
Prepared by : Professor Lili Saghafi
Page 2 of 10
Questions BOOKLET
3- Please provide Examples of functional areas of operation and
their business functions in a table format
Part -2
Q2. Attempt any two of the following
maximum marks 5
1-Please indicate Current SAP ERP system: SAP ECC 6.0
(Enterprise Central Component 6.0) Modules
1. Sales and Distribution (SD) module
2. Materials Management (MM) module
3. Production Planning (PP) module
4. Quality Management (QM) module
5. Plant Maintenance (PM) module
6. Asset Management (AM) module
Monday, March 21, 2016
Prepared by : Professor Lili Saghafi
Page 3 of 10
Questions BOOKLET
7. Human Resources (HR) module
8. Project System (PS) module
9. Financial Accounting (FI) module
10. Controlling (CO) module
11. Workflow (WF) module
2- Describe the problems with Fitter Snacker’s sales quotations
and orders. (CASE STUDY)
ANS: Narration

Giving a customer a price quotation and then taking the customer’s order should
be a straightforward process, but at FS it is not.

For a new customer, the sales process begins with a sales call, during which the
salesperson either telephones the customer or visits in person.

At the end of the sales call, the salesperson prepares a handwritten quotation on a
three-part form.

The form generates two copies; the top sheet goes to the customer, the middle
copy is first faxed and then mailed to the sales office, and the salesperson keeps
the bottom copy for his records.

The quotation form has an 800 number that the customer can call to place an
order.
A number of problems can occur with this process:
1. The salesperson might make an arithmetic error in the sales quotation. For
example, a salesperson in the Direct Sales Division might offer both a quantity
discount plus a discretionary discount. If the salesperson isn’t careful, the two
discounts combined might be so deep that the company receives little or no
profit.
Monday, March 21, 2016
Prepared by : Professor Lili Saghafi
Page 4 of 10
Questions BOOKLET
2. The salesperson faxes a copy of the sales quotation to the sales office, but
sometimes the customer calls to place an order before the fax is transmitted.
3. The in-office clerk has no knowledge of the terms of the sale (which are outlined
on the quotation) and must ask the customer to repeat the information. On the
other hand, even if the quotation has been faxed, the data might not have been
entered into the customer database, and still the customer must repeat the order
information, much to his annoyance. This situation can also lead to a duplicate
order.
4. The fax received by the sales office is a fax of a copy of a handwritten form, and
might not be legible.
5. When customers place an order, they usually ask for a delivery date. To get a
shipping date, the in-office clerk must contact the warehouse supervisor and ask
whether the customer’s order can be shipped from inventory, or whether
shipping will be delayed until a future production run is delivered to the
warehouse. Because she’s too busy to make an inventory count, total all orders
waiting to be filled, and find out how many orders are in process in the sales
office, the warehouse supervisor can only estimate the shipping date.
Monday, March 21, 2016
Prepared by : Professor Lili Saghafi
Page 5 of 10
Questions BOOKLET
6. Once the in-office sales clerk has the warehouse supervisor’s estimated shipping
date, she determines the shipping method for the order and how long delivery
will take. Next, the clerk checks the customer’s credit status. For new customers,
the clerk fills out a paper credit-check form that includes basic customer data and
the amount of the order. The form is given to Accounting; the accountants
perform the credit check and then return the credit-check form showing the
customer’s credit limit. If the credit limit is below the amount of the purchase,
assuming there are no other orders outstanding, the clerk calls the customer to
determine what action the customer wants to take (reduce the amount of the
order, prepay, or dispute the amount of credit granted). If the order is from an
existing customer, then the clerk checks a paper report from Accounting that
shows the customer’s current balance, credit limit, and available balance. Because
the report is generated weekly, it might not reflect a customer’s most recent
payments.
7. The sales clerk enters the customer’s order into the current order entry system.
The computer program performs four important tasks. First, it stores the
customer’s order data, which are used later to analyze sales performance at the
division level. Second, it prints out a packing list and shipping labels for the
warehouse to use to pick, pack, and ship the customer’s order. Third, it produces
a data file for the Accounting department to use for preparing invoices (the file is
also used for financial, tax, and managerial accounting, which is discussed in
Chapter 5). And fourth, the data file is copied to a disk and entered into a PCbased accounting software program on Mondays, Wednesdays, and Fridays.
Monday, March 21, 2016
Prepared by : Professor Lili Saghafi
Page 6 of 10
Questions BOOKLET
3-the definition of various terms in the ERP context. ERP terminology ( based on
Navigation document that has been send to you for SAP)
Please provide the complete definition of
Business scenario: a group of related business transactions belonging to a
particular organizational area that fulfill a related purpose in the company,
for example
preparation of the balance sheet,
personnel administration,
purchasing,
service, or
production.
Organizational unit: organizational grouping of areas of the company that
belong together for legal or other business reasons. Examples of
organizational units are
company,
sales office, and
plant.
Organizational unit
Master data: data stored in the system over a long period of time for
business processes. Examples are
customer,
material, and
supplier.
Master data
Transaction data: transaction-specific data that is short-lived and assigned
to certain master data, for example a customer. Transaction data created
when executing transactions is stored as documents. Examples of
documents are
sales order,
purchase order,
material document, and
posting
document.
Transaction: an application program that executes business transactions in
the system, such as create sales order or post incoming payments.
Monday, March 21, 2016
Prepared by : Professor Lili Saghafi
Page 7 of 10
Questions BOOKLET
Part- 3 Suggested solutions
Q3. Attempt any two of the following
maximum marks 10
1. Draw a Context Level Diagram for Health Clinic
IN SU R AN C E
PAYMEN T
C LAIM
PATIEN T
R EPO R TS
AN D
O U TPU TS
PATIEN T PAYMEN T
0
PATIEN T IN PU TS
N EW
C EN TU R Y
O FFIC E
SYSTEM
O FFIC E
STAFF
R EPO R TS
AN D
O U TPU TS
O FFIC E
STAFF
Monday, March 21, 2016
AMER IC AN
MED IC AL
ASSO C IATIO N
IN SU R AN C E
C O MPAN Y
PATIEN T
C PT C OD ES
PR O VID ER R EPO R TS
AN D O U TPU TS
PR O VID ER
IN PU TS
PR O VID ER
Prepared by : Professor Lili Saghafi
Page 8 of 10
Questions BOOKLET
2-Develop a physical Zero Level DFD that models the process of grocery
shopping from the time you write down a shopping list until the time you store
purchased groceries in your home. Construct your DFD as a linear sequence of
processes.
Note that process names on the physical DFD all note the person performing
the process. Note also that the customer is represented as both an external
entity and as two processes. All of the processes are performed in a linear
sequence.
In contrast, the logical DFD omits all references to persons performing
processes. The customer’s needs/preferences are now represented in an
Monday, March 21, 2016
Prepared by : Professor Lili Saghafi
Page 9 of 10
Questions BOOKLET
explicit data store (Stock List) instead of within the logic of the Select
Groceries process. An extra process has been added to maintain the new
data store. Some of the old processes are now performed in parallel as a
result of separating the physical groceries from their information content.
Monday, March 21, 2016
Prepared by : Professor Lili Saghafi
Page 10 of 10
Questions BOOKLET
3- Draw a zero level diagram for a Health Clinic
MTD PAYMENTS
MTD
PAYMENTS
PATIENT PAYMENT
2
INSURANCE
PAYMENT
D4
STATEMENT
PROCESS
PAYMENT
INSURANCE
COMPANY
PATIENT
APPOINTMENT
REQUEST
PAYMENT
DATA
CLAIM
AMERICAN
MEDICAL
ASSOCIATION
CPT
CODES
APPOINTMENT
DATA
D6
APPOINTMENT
DATA
CHARGES
PROVIDER DATA
HOUSEHOLD
UPDATE
SERVICE
CHARGE
D3
PROVIDERS
FEE
AND
SERVICE
DATA
SERVICE
DATA
PROVIDER
UPDATE
D21
SERVICE
DATA
D7
HOUSEHOLDS
D5
PROVIDER CHARGES
APPOINTMENT
DATA
D1
PENDING
INSURANCE CLAIMS
D22
HOUSEHOLD DATA
1
PROCESS
APPOINTMENT
SERVICE
DATA
YTD PAYMENTS
PAYMENT
UPDATE
INSURANCE
CLAIM DATA
MTD PAYMENTS
INSURANCE
CARRIERS
INSURANCE
CARRIER DATA
INSURANCE
UPDATE
MTD CHARGES
SERVICE
CHARGE INSURANCE COMPANY
PATIENT
DATA
D2
PATIENTS
REPORT
3
PRODUCE
REPORTS
CLAIM STATUS
SUMMARY
APPOINTMENT LIST
PATIENT
UPDATE
MAILING
LABELS
CALL
LIST
PROVIDER
REPORT
PROVIDER CHANGE
INSURANCE
CHANGE
OFFICE STAFF
PROVIDER
PATIENT
HOUSEHOLD
CHANGE
PATIENT CHANGE
REMINDER POSTCARD
Monday, March 21, 2016
Prepared by : Professor Lili Saghafi
4
MAINTAIN
RECORDS