Sitting for the
Certified Records
Manager (CRM)
Exam 1 1
Parts 1 – 5
with
Scott Murchison CRM
2
2
Part 1
Management Principles
2
Part 1
Management Principles & RIM
• Principles of
Management
• Human Resources
• Methodologies
• Financial
Considerations
• Planning
• RIM Program
Components
• Directing and
3
Monitoring
a RIM
3
Program
• Ethics
• Global Concerns
of RIM Programs
3
Part 1
Management Principles & RIM
Sample Question 1
The management function concerned with the
assigning of tasks to various individuals or
groups within the organization is: 4 4
a.
b.
c.
d.
e.
planning
influencing
controlling
prioritizing
organizing
4
Part 1
Management Principles & RIM
Sample Question 1
The management function concerned with the
assigning of tasks to various individuals or
groups within the organization is: 5 5
a.
b.
c.
d.
e.
planning
influencing
controlling
prioritizing
organizing
5
Part 1
Management Principles & RIM
Sample Question 2
According to _____, the right to give orders
and the power to exact obedience is authority.
a.
b.
c.
d.
e.
Frank
Fayol
Gantt
Taylor
Maslow
6
6
6
Part 1
Management Principles & RIM
Sample Question 2
According to _____, the right to give orders
and the power to exact obedience is authority.
a.
b.
c.
d.
e.
Frank
Fayol
Gantt
Taylor
Maslow
7
7
7
Part 1
Management Principles & RIM
Sample Question 3
Traditionally, an organization chart:
a.
b.
c.
d.
e.
shows the customer at the top of the chart.
8
is like a square.
8
is a pyramid form.
is a depiction of an informal structure.
is shaped like a circle.
8
Part 1
Management Principles & RIM
Sample Question 3
Traditionally, an organization chart:
a.
b.
c.
d.
e.
shows the customer at the top of the chart.
9
is like a square.
9
is a pyramid form.
is a depiction of an informal structure.
is shaped like a circle.
9
Part 1
Management Principles & RIM
Sample Question 4
One of the primary disadvantages of reaching
decisions through consensus is it:
a.
b.
c.
d.
e.
10
involves false information.
10
increases employee commitment to the decision.
involves time-consuming discussions.
often the manager must make the decision.
requires only two people to agree.
10
Part 1
Management Principles & RIM
Sample Question 4
One of the primary disadvantages of reaching
decisions through consensus is it:
a.
b.
c.
d.
e.
11
involves false information.
11
increases employee commitment to the decision.
involves time-consuming discussions.
often the manager must make the decision.
requires only two people to agree.
11
Part 1
Management Principles & RIM
Sample Question 5
_____ is the process of screening applicants in
order to choose the best persons for a job.
a.
b.
c.
d.
e.
Interviewing
Applying
Hiring
Selection
Legislating
12
12
12
Part 1
Management Principles & RIM
Sample Question 5
_____ is the process of screening applicants in
order to choose the best persons for a job.
a.
b.
c.
d.
e.
Interviewing
Applying
Hiring
Selection
Legislating
13
13
13
Part 1
Management Principles & RIM
Sample Question 6
Performance appraisals can best be described
as:
a. a one-time evaluation of an individual’s14productivity.
14
b. a continuing activity that provides feedback to
organization members.
c. a method of developing organizational goals.
d. an activity without any potential weaknesses.
e. subjective evaluations of work habits.
14
Part 1
Management Principles & RIM
Sample Question 6
Performance appraisals can best be described
as:
a. a one-time evaluation of an individual’s15productivity.
15
b. a continuing activity that provides feedback to
organization members.
c. a method of developing organizational goals.
d. an activity without any potential weaknesses.
e. subjective evaluations of work habits.
15
Part 1
Management Principles & RIM
Sample Question 7
A job _____ is a written description of the
personal qualifications needed to perform a job
16
adequately.
16
a.
b.
c.
d.
e.
resume
agreement
procedure
application
specification
16
Part 1
Management Principles & RIM
Sample Question 7
A job _____ is a written description of the
personal qualifications needed to perform a job
17
adequately.
17
a.
b.
c.
d.
e.
resume
agreement
procedure
application
specification
17
Part 1
Management Principles & RIM
Sample Question 8
Part-time, temporary, or contract employees
whose work schedules dependent primarily on
18
employer needs are a_____ workforce.
18
a.
b.
c.
d.
e.
free-reign
flextime
diverse
contingent
full-time
18
Part 1
Management Principles & RIM
Sample Question 8
Part-time, temporary, or contract employees
whose work schedules dependent primarily on
19
employer needs are a_____ workforce.
19
a.
b.
c.
d.
e.
free-reign
flextime
diverse
contingent
full-time
19
Part 1
Management Principles & RIM
Sample Question 9
A _____ is a temporary endeavor undertaken
to create a unique product, service, or result.
a.
b.
c.
d.
e.
project
matrix
work plan
schedule
proposal
20
20
20
Part 1
Management Principles & RIM
Sample Question 9
A _____ is a temporary endeavor undertaken
to create a unique product, service, or result.
a.
b.
c.
d.
e.
project
matrix
work plan
schedule
proposal
21
21
21
Part 1
Management Principles & RIM
Sample Question 10
A resource plan includes resources needed to
develop a RIM program including personnel,
22
supplies, materials and:
22
a.
b.
c.
d.
e.
schedules.
deliverables.
facilities.
logistics.
procedures.
22
Part 1
Management Principles & RIM
Sample Question 10
A resource plan includes resources needed to
develop a RIM program including personnel,
23
supplies, materials and:
23
a.
b.
c.
d.
e.
schedules.
deliverables.
facilities.
logistics.
procedures.
23
Part 1
Management Principles & RIM
Sample Question 11
The process of comparing the cost of an activity
with the expected benefit or revenue that
24
results from performing the activity is:
24
a.
b.
c.
d.
e.
financial planning.
non-linear programming.
break-even point analysis
accountability.
cost-benefit analysis.
24
Part 1
Management Principles & RIM
Sample Question 11
The process of comparing the cost of an activity
with the expected benefit or revenue that
25
results from performing the activity is:
25
a.
b.
c.
d.
e.
financial planning.
non-linear programming.
break-even point analysis
accountability.
cost-benefit analysis.
25
Part 1
Management Principles & RIM
Sample Question 12
A benchmark is a point of reference by which
something can be:
a.
b.
c.
d.
e.
documented.
forecasted.
decided.
measured.
organized.
26
26
26
Part 1
Management Principles & RIM
Sample Question 12
A benchmark is a point of reference by which
something can be:
a.
b.
c.
d.
e.
documented.
forecasted.
decided.
measured.
organized.
27
27
27
Part 1
Management Principles & RIM
Sample Question 13
Investment payback period is the period of
time required for the return on an investment
28
to _____ the sum of the original investment.
28
a.
b.
c.
d.
e.
repay
invest
double
triple
ignore
28
Part 1
Management Principles & RIM
Sample Question 13
Investment payback period is the period of
time required for the return on an investment
29
to _____ the sum of the original investment.
29
a.
b.
c.
d.
e.
repay
invest
double
triple
ignore
29
Part 1
Management Principles & RIM
Sample Question 14
A request for proposal (RFP) is, issued early in a
_____ process, as an invitation presented for
30
suppliers to submit a proposal on a specific
30
commodity or service.
a.
b.
c.
d.
e.
procurement
scheduling
disposal
budget
audit
30
Part 1
Management Principles & RIM
Sample Question 14
A request for proposal (RFP) is, issued early in a
_____ process, as an invitation presented for
31
suppliers to submit a proposal on a specific
31
commodity or service.
a.
b.
c.
d.
e.
procurement
scheduling
disposal
budget
audit
31
Part 1
Management Principles & RIM
Sample Question 15
_____ is a disciplined effort to produce
fundamental decisions that shape and guide
what an organization is, what it does 32
and
why it
32
does it.
a.
b.
c.
d.
e.
Workflow design
Strategic planning
Change management
Financial control
Disposal processing
32
Part 1
Management Principles & RIM
Sample Question 15
_____ is a disciplined effort to produce
fundamental decisions that shape and guide
what an organization is, what it does 33
and
why it
33
does it.
a.
b.
c.
d.
e.
Workflow design
Strategic planning
Change management
Financial control
Disposal processing
33
Part 1
Management Principles & RIM
Sample Question 16
The SWOT analysis in strategic planning
matches internal organizational strengths and
weaknesses with external _____ and 34threats.
34
a.
b.
c.
d.
e.
opportunities
obligations
operations
offices
ownerships
34
Part 1
Management Principles & RIM
Sample Question 16
The SWOT analysis in strategic planning
matches internal organizational strengths and
weaknesses with external _____ and 35threats.
35
a.
b.
c.
d.
e.
opportunities
obligations
operations
offices
ownerships
35
Part 1
Management Principles & RIM
Sample Question 17
All of the following are RIM program
responsibilities, except:
36 be
a. determining how long information should
36
retained.
b. managing inactive records.
c. protecting vital records.
d. complying with laws and regulations.
e. marketing company products.
36
Part 1
Management Principles & RIM
Sample Question 17
All of the following are RIM program
responsibilities, except:
37 be
a. determining how long information should
37
retained.
b. managing inactive records.
c. protecting vital records.
d. complying with laws and regulations.
e. marketing company products.
37
Part 1
Management Principles & RIM
Sample Question 18
The Generally Accepted Recordkeeping
Principles (The Principles) were created by
ARMA and include all of the following3838
principles, except:
a.
b.
c.
d.
e.
accountability.
protection.
compliance.
usability.
transparency.
38
Part 1
Management Principles & RIM
Sample Question 18
The Generally Accepted Recordkeeping
Principles (The Principles) were created by
ARMA and include all of the following3939
principles, except:
a.
b.
c.
d.
e.
accountability.
protection.
compliance.
usability.
transparency.
39
Part 1
Management Principles & RIM
Sample Question 19
The ICRM Code of Ethics was established to
require that Certified Records Managers
40
maintain high professional:
40
a.
b.
c.
d.
e.
grades.
records.
behaviors.
standards.
programs.
40
Part 1
Management Principles & RIM
Sample Question 19
The ICRM Code of Ethics was established to
require that Certified Records Managers
41
maintain high professional:
41
a.
b.
c.
d.
e.
grades.
records.
behaviors.
standards.
programs.
41
Part 1
Management Principles & RIM
Sample Question 20
The global standard for RIM is ______.
a.
b.
c.
d.
e.
DOD 5015.2
ISO 9000
AS 4390
ISO 4220
ISO 15489
42
42
42
Part 1
Management Principles & RIM
Sample Question 20
The global standard for RIM is ______.
a.
b.
c.
d.
e.
DOD 5015.2
ISO 9000
AS 4390
ISO 4220
ISO 15489
43
43
43
44
44
Part 2
Creation & Use
44
Part 2
Creation and Use
• Creating Records
and Information
• Information
Capture and Use
• Legal Compliance
• Risk Assessments
• Information
Security
• Electronic
45
Communications
45
• RIM-Related
Business Activities
45
Part 2
Creation and Use
Sample Question 1
A primary goal of managing records creation is
to:
eliminate the need for paper records. 4646
require that only official records are created.
require that only official records are kept.
assure policies and activities are documented
accurately.
e. conduct an inventory.
a.
b.
c.
d.
46
Part 2
Creation and Use
Sample Question 1
A primary goal of managing records creation is
to:
eliminate the need for paper records. 4747
require that only official records are created.
require that only official records are kept.
assure policies and activities are documented
accurately.
e. conduct an inventory.
a.
b.
c.
d.
47
Part 2
Creation and Use
Sample Question 2
_____ establishes that a record is what it
purports to be and has not been tampered
with or corrupted since its creation. 4848
a.
b.
c.
d.
e.
Usability
Transparency
Authenticity
Reliability
Integrity
48
Part 2
Creation and Use
Sample Question 2
_____ establishes that a record is what it
purports to be and has not been tampered
with or corrupted since its creation. 4949
a.
b.
c.
d.
e.
Usability
Transparency
Authenticity
Reliability
Integrity
49
Part 2
Creation and Use
Sample Question 3
Enterprise content management systems were
designed to manage ______ data.
a.
b.
c.
d.
e.
structured
unstructured
reliable
fixed
database
50
50
50
Part 2
Creation and Use
Sample Question 3
Enterprise content management systems were
designed to manage ______ data.
a.
b.
c.
d.
e.
structured
unstructured
reliable
fixed
database
51
51
51
Part 2
Creation and Use
Sample Question 4
Data migration may occur when hardware
and/or software become:
a.
b.
c.
d.
e.
usable.
transparent.
obsolete.
formatted.
magnetic.
52
52
52
Part 2
Creation and Use
Sample Question 4
Data migration may occur when hardware
and/or software become:
a.
b.
c.
d.
e.
usable.
transparent.
obsolete.
formatted.
magnetic.
53
53
53
Part 2
Creation and Use
Sample Question 5
A _____ classifies information into logical
categories that allow users to readily browse
54
54
through content.
a.
b.
c.
d.
e.
network
query
taxonomy
database
emulator
54
Part 2
Creation and Use
Sample Question 5
A _____ classifies information into logical
categories that allow users to readily browse
55
55
through content.
a.
b.
c.
d.
e.
network
query
taxonomy
database
emulator
55
Part 2
Creation and Use
Sample Question 6
Workflow applications tend to be targeted at
_____ type work environments.
a.
b.
c.
d.
e.
transaction
executive
marketing
facility
content
56
56
56
Part 2
Creation and Use
Sample Question 6
Workflow applications tend to be targeted at
_____ type work environments.
a.
b.
c.
d.
e.
transaction
executive
marketing
facility
content
57
57
57
Part 2
Creation and Use
Sample Question 7
Legislative and regulatory recordkeeping
mandates require the RIM manager to work
closely with the _____ department. 5858
a.
b.
c.
d.
e.
finance
Information technology
marketing
insurance
legal
58
Part 2
Creation and Use
Sample Question 7
Legislative and regulatory recordkeeping
mandates require the RIM manager to work
closely with the _____ department. 5959
a.
b.
c.
d.
e.
finance
Information technology
marketing
insurance
legal
59
Part 2
Creation and Use
Sample Question 8
A litigation hold requires a suspension of:
a.
b.
c.
d.
e.
retention schedule development.
file plan implementation.
software conversions.
disposal actions.
data migration.
60
60
60
Part 2
Creation and Use
Sample Question 8
A litigation hold requires a suspension of:
a.
b.
c.
d.
e.
retention schedule development.
file plan implementation.
software conversions.
disposal actions.
data migration.
61
61
61
Part 2
Creation and Use
Sample Question 9
Evidence _____ is the intentional or
unintentional destruction of documents that
may be relevant to legal proceedings.6262
a.
b.
c.
d.
e.
tampering
discovery
spoliation
classification
infringement
62
Part 2
Creation and Use
Sample Question 9
Evidence _____ is the intentional or
unintentional destruction of documents that
may be relevant to legal proceedings.6363
a.
b.
c.
d.
e.
tampering
discovery
spoliation
classification
infringement
63
Part 2
Creation and Use
Sample Question 10
Which of the following is considered a security
breach?
a.
b.
c.
d.
e.
64
home computer.
64
Opening an e-mail from
Data migration in the system life cycle.
Intentional spoliation.
Bank account numbers are sold.
Deletion of cookies.
64
Part 2
Creation and Use
Sample Question 10
Which of the following is considered a security
breach?
a.
b.
c.
d.
e.
65
home computer.
65
Opening an e-mail from
Data migration in the system life cycle.
Intentional spoliation.
Bank account numbers are sold.
Deletion of cookies.
65
Part 2
Creation and Use
Sample Question 11
_____ is a crime in which an imposter obtains
key pieces of personal information in order to
66
impersonate someone else.
66
a.
b.
c.
d.
e.
Spoliation
Impersonation
Identity theft
Robbery
Arson
66
Part 2
Creation and Use
Sample Question 11
_____ is a crime in which an imposter obtains
key pieces of personal information in order to
67
impersonate someone else.
67
a.
b.
c.
d.
e.
Spoliation
Impersonation
Identity theft
Robbery
Arson
67
Part 2
Creation and Use
Sample Question 12
_____is the conversion of data into a form,
called a cipher text, that cannot be easily
understood by unauthorized people. 6868
a.
b.
c.
d.
e.
Encryption
Migration
Consolidation
Automation
Authentication
68
Part 2
Creation and Use
Sample Question 12
_____is the conversion of data into a form,
called a cipher text, that cannot be easily
understood by unauthorized people. 6969
a.
b.
c.
d.
e.
Encryption
Migration
Consolidation
Automation
Authentication
69
Part 2
Creation and Use
Sample Question 13
_____ is a published global standard for
information security that provides a template
for development of a comprehensive70program.
70
a.
b.
c.
d.
e.
ISO15489
ISO 9220
AIIM 4783
ISO 17799
AIIM 6220
70
Part 2
Creation and Use
Sample Question 13
_____ is a published global standard for
information security that provides a template
for development of a comprehensive71program.
71
a.
b.
c.
d.
e.
ISO15489
ISO 9220
AIIM 4783
ISO 17799
AIIM 6220
71
Part 2
Creation and Use
Sample Question 14
In an email system, unsolicited and unwanted
messages are known as ____.
a.
b.
c.
d.
e.
spam.
archives.
junk mail.
emulators.
websites.
72
72
72
Part 2
Creation and Use
Sample Question 14
In an email system, unsolicited and unwanted
messages are known as ____.
a.
b.
c.
d.
e.
spam.
archives.
junk mail.
emulators.
websites.
73
73
73
Part 2
Creation and Use
Sample Question 15
A/An _____ is a private Internet network
established within an organization behind a
74
firewall for use by employees.
74
a.
b.
c.
d.
e.
repository
LAN
extranet
website
intranet
74
Part 2
Creation and Use
Sample Question 15
A/An _____ is a private Internet network
established within an organization behind a
75
firewall for use by employees.
75
a.
b.
c.
d.
e.
repository
LAN
extranet
website
intranet
75
Part 2
Creation and Use
Sample Question 16
Instant messages can be captured in record
form on an IM server only if:
a.
b.
c.
d.
e.
the RIM manager approves.
the messages are classified as records.
special software is installed.
e-mail is installed.
the content is finalized.
76
76
76
Part 2
Creation and Use
Sample Question 16
Instant messages can be captured in record
form on an IM server only if:
a.
b.
c.
d.
e.
the RIM manager approves.
the messages are classified as records.
special software is installed.
e-mail is installed.
the content is finalized.
77
77
77
Part 2
Creation and Use
Sample Question 17
Directives should be distributed to:
a.
b.
c.
d.
e.
all employees.
78
all departments.
78
top executives first.
the employees who need the information.
everyone who requests them.
78
Part 2
Creation and Use
Sample Question 17
Directives should be distributed to:
a.
b.
c.
d.
e.
all employees.
79
all departments.
79
top executives first.
the employees who need the information.
everyone who requests them.
79
Part 2
Creation and Use
Sample Question 18
Approval cycle times can be significantly
reduced by using e-forms, routing via e-mail
80
and digital____.
80
a.
b.
c.
d.
e.
form numbers.
instructions.
form titles.
statements.
signatures.
80
Part 2
Creation and Use
Sample Question 18
Approval cycle times can be significantly
reduced by using e-forms, routing via e-mail
81
and digital____.
81
a.
b.
c.
d.
e.
form numbers.
instructions.
form titles.
statements.
signatures.
81
Part 2
Creation and Use
Sample Question 19
To achieve more efficient postal delivery, an
organization can:
a.
b.
c.
d.
e.
eliminate Saturday deliveries.
use e-mail.
pre-sort outgoing mail.
use third class postage.
use standardized mailboxes.
82
82
82
Part 2
Creation and Use
Sample Question 19
To achieve more efficient postal delivery, an
organization can:
a.
b.
c.
d.
e.
eliminate Saturday deliveries.
use e-mail.
pre-sort outgoing mail.
use third class postage.
use standardized mailboxes.
83
83
83
Part 2
Creation and Use
Sample Question 20
_____ is a printing and photocopying
technique that works on the basis of
84
electrostatic charges.
84
a.
b.
c.
d.
e.
Calligraphy
Microphotography
Xerography
Imaging
Hybrid
84
Part 2
Creation and Use
Sample Question 20
_____ is a printing and photocopying
technique that works on the basis of
85
electrostatic charges.
85
a.
b.
c.
d.
e.
Calligraphy
Microphotography
Xerography
Imaging
Hybrid
85
86
86
Part 3
RIM Systems, Storage and
Retrieval
86
Part 3
Systems, Storage & Retrieval
•
•
•
•
Basic Concepts
Filing Systems
File System Design
Indexing and
Retrieval
• File Conversions
• Records Storage
Facilities
• Records Center
87
Operations
87
• Commercial
Records Centers
87
Part 3
Systems, Storage & Retrieval
Sample Question 1
Records that continue to be used with
sufficient frequency to justify keeping them in
88
the office of creation are _____ records.
88
a.
b.
c.
d.
e.
stable
inactive
active
reference
business
88
Part 3
Systems, Storage & Retrieval
Sample Question 1
Records that continue to be used with
sufficient frequency to justify keeping them in
89
the office of creation are _____ records.
89
a.
b.
c.
d.
e.
stable
inactive
active
reference
business
89
Part 3
Systems, Storage & Retrieval
Sample Question 2
A technique to provide automated access to
data from media that must be mounted before
90
being read is _____ storage.
90
a.
b.
c.
d.
e.
offline
centralized
decentralized
active
nearline
90
Part 3
Systems, Storage & Retrieval
Sample Question 2
A technique to provide automated access to
data from media that must be mounted before
91
being read is _____ storage.
91
a.
b.
c.
d.
e.
offline
centralized
decentralized
active
nearline
91
Part 3
Systems, Storage & Retrieval
Sample Question 3
A patient’s medical record is an example of a
_____ file.
a.
b.
c.
d.
e.
reference
convenience
history
case
correspondence
92
92
92
Part 3
Systems, Storage & Retrieval
Sample Question 3
A patient’s medical record is an example of a
_____ file.
a.
b.
c.
d.
e.
reference
convenience
history
case
correspondence
93
93
93
Part 3
Systems, Storage & Retrieval
Sample Question 4
The _____ used to store computer data could
be in the form of disk or tape.
a.
b.
c.
d.
e.
media
folder
network
botnet
container
94
94
94
Part 3
Systems, Storage & Retrieval
Sample Question 4
The _____ used to store computer data could
be in the form of disk or tape.
a.
b.
c.
d.
e.
media
folder
network
botnet
container
95
95
95
Part 3
Systems, Storage & Retrieval
Sample Question 5
_____ filing was developed for large name files
where surnames may sound alike but have
96
spelling variations.
96
a.
b.
c.
d.
e.
Alphabetic
Geographic
Hierarchical
Chronologic
Phonetic
96
Part 3
Systems, Storage & Retrieval
Sample Question 5
_____ filing was developed for large name files
where surnames may sound alike but have
97
spelling variations.
97
a.
b.
c.
d.
e.
Alphabetic
Geographic
Hierarchical
Chronologic
Phonetic
97
Part 3
Systems, Storage & Retrieval
Sample Question 6
Microfiche and microfilm jackets are
considered _____ media.
a.
b.
c.
d.
e.
electronic
physical
unitized
direct
roll
98
98
98
Part 3
Systems, Storage & Retrieval
Sample Question 6
Microfiche and microfilm jackets are
considered _____ media.
a.
b.
c.
d.
e.
electronic
physical
unitized
direct
roll
99
99
99
Part 3
Systems, Storage & Retrieval
Sample Question 7
For permanent storage of microfilm, boxes
must be chemically stable and free of:
a.
b.
c.
d.
e.
ink.
coloring.
labels.
acid.
redox.
100
100
100
Part 3
Systems, Storage & Retrieval
Sample Question 7
For permanent storage of microfilm, boxes
must be chemically stable and free of:
a.
b.
c.
d.
e.
ink.
coloring.
labels.
acid.
redox.
101
101
101
Part 3
Systems, Storage & Retrieval
Sample Question 8
Which of the following is an advantage of
centralized file rooms?
a.
b.
c.
d.
e.
Users are located close to the records. 102
102
There are no misfiles.
Duplication is minimized.
Employees will not keep personal records.
Records are always color-coded.
102
Part 3
Systems, Storage & Retrieval
Sample Question 8
Which of the following is an advantage of
centralized file rooms?
a.
b.
c.
d.
e.
Users are located close to the records. 103
103
There are no misfiles.
Duplication is minimized.
Employees will not keep personal records.
Records are always color-coded.
103
Part 3
Systems, Storage & Retrieval
Sample Question 9
_____ filing is considered an indirect access
system.
a.
b.
c.
d.
e.
Alphabetic
Subject
Chronologic
Numeric
Geographic
104
104
104
Part 3
Systems, Storage & Retrieval
Sample Question 9
_____ filing is considered an indirect access
system.
a.
b.
c.
d.
e.
Alphabetic
Subject
Chronologic
Numeric
Geographic
105
105
105
Part 3
Systems, Storage & Retrieval
Sample Question 10
When considering converting a manual paper
filing system to a digital imaging system, _____
106
could be a deciding factor.
106
a.
b.
c.
d.
e.
network traffic
color-coding
folder size
document size
reference activity
106
Part 3
Systems, Storage & Retrieval
Sample Question 10
When considering converting a manual paper
filing system to a digital imaging system, _____
107
could be a deciding factor.
107
a.
b.
c.
d.
e.
network traffic
color-coding
folder size
document size
reference activity
107
Part 3
Systems, Storage & Retrieval
Sample Question 11
A methodology to evaluate different methods
or strategies by estimating the ratio of all
108
expenses to benefits is a:
108
a.
b.
c.
d.
e.
strategic business plan.
SWOT analysis.
conversion.
cost-benefit analysis.
data migration.
108
Part 3
Systems, Storage & Retrieval
Sample Question 11
A methodology to evaluate different methods
or strategies by estimating the ratio of all
109
expenses to benefits is a:
109
a.
b.
c.
d.
e.
strategic business plan.
SWOT analysis.
conversion.
cost-benefit analysis.
data migration.
109
Part 3
Systems, Storage & Retrieval
Sample Question 12
_____ is a backfile conversion method where
records are only digitized when needed.
a.
b.
c.
d.
e.
Day forward
Reference scanning
Scan-on-demand
Complete digitization
Service digitization
110
110
110
Part 3
Systems, Storage & Retrieval
Sample Question 12
_____ is a backfile conversion method where
records are only digitized when needed.
a.
b.
c.
d.
e.
Day forward
Reference scanning
Scan-on-demand
Complete digitization
Service digitization
111
111
111
Part 3
Systems, Storage & Retrieval
Sample Question 13
Mobile shelving systems increase storage
density by drastically reducing _____ space.
a.
b.
c.
d.
e.
shelf
folder
reference
cabinet
aisle
112
112
112
Part 3
Systems, Storage & Retrieval
Sample Question 13
Mobile shelving systems increase storage
density by drastically reducing _____ space.
a.
b.
c.
d.
e.
shelf
folder
reference
cabinet
aisle
113
113
113
Part 3
Systems, Storage & Retrieval
Sample Question 14
A _____ is a sealed room-size storage
enclosure incorporated into a structure.
a.
b.
c.
d.
e.
safe
file room
vault
records center
shelter
114
114
114
Part 3
Systems, Storage & Retrieval
Sample Question 14
A _____ is a sealed room-size storage
enclosure incorporated into a structure.
a.
b.
c.
d.
e.
safe
file room
vault
records center
shelter
115
115
115
Part 3
Systems, Storage & Retrieval
Sample Question 15
_____ folders hang from rails built into or
installed into file drawers.
a.
b.
c.
d.
e.
Side-tab
Color-coded
Accordion
Manila
Suspended
116
116
116
Part 3
Systems, Storage & Retrieval
Sample Question 15
_____ folders hang from rails built into or
installed into file drawers.
a.
b.
c.
d.
e.
Side-tab
Color-coded
Accordion
Manila
Suspended
117
117
117
Part 3
Systems, Storage & Retrieval
Sample Question 16
A records center is a specially designed,
warehouse-type facility that provides highdensity storage for records that are: 118
118
a.
b.
c.
d.
e.
never used.
retrieved frequently.
used infrequently.
permanent.
vital.
118
Part 3
Systems, Storage & Retrieval
Sample Question 16
A records center is a specially designed,
warehouse-type facility that provides highdensity storage for records that are: 119
119
a.
b.
c.
d.
e.
never used.
retrieved frequently.
used infrequently.
permanent.
vital.
119
Part 3
Systems, Storage & Retrieval
Sample Question 17
Most records centers provide a _____ area
where records may be examined by authorized
120
persons.
120
a.
b.
c.
d.
e.
disposal
staging
vault
reference
stack
120
Part 3
Systems, Storage & Retrieval
Sample Question 17
Most records centers provide a _____ area
where records may be examined by authorized
121
persons.
121
a.
b.
c.
d.
e.
disposal
staging
vault
reference
stack
121
Part 3
Systems, Storage & Retrieval
Sample Question 18
Most records centers use _____ shelving or
pallet rack units to store containers.
a.
b.
c.
d.
e.
steel
plastic
wooden
mobile
lateral
122
122
122
Part 3
Systems, Storage & Retrieval
Sample Question 18
Most records centers use _____ shelving or
pallet rack units to store containers.
a.
b.
c.
d.
e.
steel
plastic
wooden
mobile
lateral
123
123
123
Part 3
Systems, Storage & Retrieval
Sample Question 19
A new document or file placed within an
existing stored container of records is a/an:
a.
b.
c.
d.
e.
refile.
backfile.
interfile.
chron file.
reading file.
124
124
124
Part 3
Systems, Storage & Retrieval
Sample Question 19
A new document or file placed within an
existing stored container of records is a/an:
a.
b.
c.
d.
e.
refile.
backfile.
interfile.
chron file.
reading file.
125
125
125
Part 3
Systems, Storage & Retrieval
Sample Question 20
Storage termination costs in a commercial
records center are also referred to as _____
126
fees:
126
a.
b.
c.
d.
e.
filing
destruction
exit
delivery
contract
126
Part 3
Systems, Storage & Retrieval
Sample Question 20
Storage termination costs in a commercial
records center are also referred to as _____
127
fees:
127
a.
b.
c.
d.
e.
filing
destruction
exit
delivery
contract
127
128
128
Part 4
Records Appraisal, Retention,
Protection and Disposition
128
Part 4
Appraisal, Retention, Protection & Disposition
• Records Inventory
• Records Appraisal
• Retention
Schedule Creation
• Schedule
Implementation
• Schedule
Administration
• Vital Records
Program129
129
• Business
Continuity
• Archives
129
Part 4
Appraisal, Retention, Protection & Disposition
Sample Question 1
A records _____ is a group of logically related
records that support a specific business or
130
130
administrative operation.
a.
b.
c.
d.
e.
inventory
retention schedule
series
center
assessment
130
Part 4
Appraisal, Retention, Protection & Disposition
Sample Question 1
A records _____ is a group of logically related
records that support a specific business or
131
131
administrative operation.
a.
b.
c.
d.
e.
inventory
retention schedule
series
center
assessment
131
Part 4
Appraisal, Retention, Protection & Disposition
Sample Question 2
The records _____ is a process of surveying the
records in an office, typically at the series level.
a.
b.
c.
d.
e.
inventory
analysis
appraisal
classification
recovery
132
132
132
Part 4
Appraisal, Retention, Protection & Disposition
Sample Question 2
The records _____ is a process of surveying the
records in an office, typically at the series level.
a.
b.
c.
d.
e.
inventory
analysis
appraisal
classification
recovery
133
133
133
Part 4
Appraisal, Retention, Protection & Disposition
Sample Question 3
The _____ should be the principal contact for
all records inventory activity within their
134
respective office areas.
134
a.
b.
c.
d.
e.
finance auditor
corporate lawyers
CIO
archivist
departmental coordinator
134
Part 4
Appraisal, Retention, Protection & Disposition
Sample Question 3
The _____ should be the principal contact for
all records inventory activity within their
135
respective office areas.
135
a.
b.
c.
d.
e.
finance auditor
corporate lawyers
CIO
archivist
departmental coordinator
135
Part 4
Appraisal, Retention, Protection & Disposition
Sample Question 4
Legal retention criteria may be defined by
_____ that mandate retention periods of
records for a specific period of time. 136
136
a.
b.
c.
d.
e.
judges
attorneys
laws
criteria
archivists
136
Part 4
Appraisal, Retention, Protection & Disposition
Sample Question 4
Legal retention criteria may be defined by
_____ that mandate retention periods of
records for a specific period of time. 137
137
a.
b.
c.
d.
e.
judges
attorneys
laws
criteria
archivists
137
Part 4
Appraisal, Retention, Protection & Disposition
Sample Question 5
A/an _____ retention schedule specifies
retention periods for designated records
138where
series, regardless of the program units
138
the records are maintained.
a.
b.
c.
d.
e.
departmental
approved
committee
legal
general
138
Part 4
Appraisal, Retention, Protection & Disposition
Sample Question 5
A/an _____ retention schedule specifies
retention periods for designated records
139where
series, regardless of the program units
139
the records are maintained.
a.
b.
c.
d.
e.
departmental
approved
committee
legal
general
139
Part 4
Appraisal, Retention, Protection & Disposition
Sample Question 6
Typical reviewers and approvals of the new
retention schedule may include the legal
140a/an:
department, chief financial officer and
140
a.
b.
c.
d.
e.
safety officer.
archivist.
CEO.
CIO.
marketing director.
140
Part 4
Appraisal, Retention, Protection & Disposition
Sample Question 6
Typical reviewers and approvals of the new
retention schedule may include the legal
141a/an:
department, chief financial officer and
141
a.
b.
c.
d.
e.
safety officer.
archivist.
CEO.
CIO.
marketing director.
141
Part 4
Appraisal, Retention, Protection & Disposition
Sample Question 7
A certificate of _____ documents the disposal
of specific records in conformity with an
142
approved retention schedule.
142
a.
b.
c.
d.
e.
evidence
authenticity
transfer
inventory
destruction
142
Part 4
Appraisal, Retention, Protection & Disposition
Sample Question 7
A certificate of _____ documents the disposal
of specific records in conformity with an
143
approved retention schedule.
143
a.
b.
c.
d.
e.
evidence
authenticity
transfer
inventory
destruction
143
Part 4
Appraisal, Retention, Protection & Disposition
Sample Question 8
A hold order is a communication directing the
halt of scheduled _____ of any records subject
144
to potentially relevant litigation or audit.
144
a.
b.
c.
d.
e.
retention
destruction
migration
conversion
transfer
144
Part 4
Appraisal, Retention, Protection & Disposition
Sample Question 8
A hold order is a communication directing the
halt of scheduled _____ of any records subject
145
to potentially relevant litigation or audit.
145
a.
b.
c.
d.
e.
retention
destruction
migration
conversion
transfer
145
Part 4
Appraisal, Retention, Protection & Disposition
Sample Question 9
Vital records are _____ information.
a.
b.
c.
d.
e.
important
useless
mission-critical
permanent
evidential
146
146
146
Part 4
Appraisal, Retention, Protection & Disposition
Sample Question 9
Vital records are _____ information.
a.
b.
c.
d.
e.
important
useless
mission-critical
permanent
evidential
147
147
147
Part 4
Appraisal, Retention, Protection & Disposition
Sample Question 10
A risk analysis is also referred to as a risk:
a.
b.
c.
d.
e.
statement.
schedule.
measure.
assessment.
determination.
148
148
148
Part 4
Appraisal, Retention, Protection & Disposition
Sample Question 10
A risk analysis is also referred to as a risk:
a.
b.
c.
d.
e.
statement.
schedule.
measure.
assessment.
determination.
149
149
149
Part 4
Appraisal, Retention, Protection & Disposition
Sample Question 11
Dispersal of electronic records often includes
application and system _____ necessary to
150
access the records.
150
a.
b.
c.
d.
e.
documentation
tapes
software
stamps
drives
150
Part 4
Appraisal, Retention, Protection & Disposition
Sample Question 11
Dispersal of electronic records often includes
application and system _____ necessary to
151
access the records.
151
a.
b.
c.
d.
e.
documentation
tapes
software
stamps
drives
151
Part 4
Appraisal, Retention, Protection & Disposition
Sample Question 12
A vital records master plan will list the record
title, the responsible department and the
152
method of:
152
a.
b.
c.
d.
e.
destruction.
filing.
storage.
protection.
delivery.
152
Part 4
Appraisal, Retention, Protection & Disposition
Sample Question 12
A vital records master plan will list the record
title, the responsible department and the
153
method of:
153
a.
b.
c.
d.
e.
destruction.
filing.
storage.
protection.
delivery.
153
Part 4
Appraisal, Retention, Protection & Disposition
Sample Question 13
In the testing phase of the business continuity
plan, simulated scenarios of _____ are
154
executed.
154
a.
b.
c.
d.
e.
disasters
protection
audits
discovery
conversions
154
Part 4
Appraisal, Retention, Protection & Disposition
Sample Question 13
In the testing phase of the business continuity
plan, simulated scenarios of _____ are
155
executed.
155
a.
b.
c.
d.
e.
disasters
protection
audits
discovery
conversions
155
Part 4
Appraisal, Retention, Protection & Disposition
Sample Question 14
Disaster recovery planning includes procedures
to recover from and _____ the impact of an
156
unexpected interruption of operations.
156
a.
b.
c.
d.
e.
observe
multiply
stage
soften
mitigate
156
Part 4
Appraisal, Retention, Protection & Disposition
Sample Question 14
Disaster recovery planning includes procedures
to recover from and _____ the impact of an
157
unexpected interruption of operations.
157
a.
b.
c.
d.
e.
observe
multiply
stage
soften
mitigate
157
Part 4
Appraisal, Retention, Protection & Disposition
Sample Question 15
Preservation _____is/are information about an
object used to protect the object from harm,
158
158
deterioration or destruction.
a.
b.
c.
d.
e.
techniques
indexes
values
metadata
entries
158
Part 4
Appraisal, Retention, Protection & Disposition
Sample Question 15
Preservation _____is/are information about an
object used to protect the object from harm,
159
159
deterioration or destruction.
a.
b.
c.
d.
e.
techniques
indexes
values
metadata
entries
159
Part 4
Appraisal, Retention, Protection & Disposition
Sample Question 16
Evidential value is the quality of records that
provides information about the _____,
160
functions, and activities of the creator.
160
a.
b.
c.
d.
e.
age
charter
origin
name
research
160
Part 4
Appraisal, Retention, Protection & Disposition
Sample Question 16
Evidential value is the quality of records that
provides information about the _____,
161
functions, and activities of the creator.
161
a.
b.
c.
d.
e.
age
charter
origin
name
research
161
Part 4
Appraisal, Retention, Protection & Disposition
Sample Question 17
A _____ is a tool that facilitates discovery of
information within a collection of archival
162
records.
162
a.
b.
c.
d.
e.
newsletter
master retention schedule
roster
finding aid
certificate of destruction
162
Part 4
Appraisal, Retention, Protection & Disposition
Sample Question 17
A _____ is a tool that facilitates discovery of
information within a collection of archival
163
records.
163
a.
b.
c.
d.
e.
newsletter
master retention schedule
roster
finding aid
certificate of destruction
163
Part 4
Appraisal, Retention, Protection & Disposition
Sample Question 18
All of the following are considered to be
preservation methods and techniques, except:
a.
b.
c.
d.
e.
emulation.
microfilming.
conversion.
encapsulation.
honeycombing.
164
164
164
Part 4
Appraisal, Retention, Protection & Disposition
Sample Question 18
All of the following are considered to be
preservation methods and techniques, except:
a.
b.
c.
d.
e.
emulation.
microfilming.
conversion.
encapsulation.
honeycombing.
165
165
165
Part 4
Appraisal, Retention, Protection & Disposition
Sample Question 19
A manuscript repository is an institution that
collects historically valuable records of:
a.
b.
c.
d.
e.
local or state governments.
federal governments.
united nations.
individuals or families.
private corporations.
166
166
166
Part 4
Appraisal, Retention, Protection & Disposition
Sample Question 19
A manuscript repository is an institution that
collects historically valuable records of:
a.
b.
c.
d.
e.
local or state governments.
federal governments.
united nations.
individuals or families.
private corporations.
167
167
167
Part 4
Appraisal, Retention, Protection & Disposition
Sample Question 20
The purpose of _____ is to preserve the
original software environment in which digital
data of long-term value were created.168
168
a.
b.
c.
d.
e.
migration
emulsion
emulation
digitization
conversion
168
Part 4
Appraisal, Retention, Protection & Disposition
Sample Question 20
The purpose of _____ is to preserve the
original software environment in which digital
data of long-term value were created.169
169
a.
b.
c.
d.
e.
migration
emulsion
emulation
digitization
conversion
169
170
170
Part 5
Technology, Equipment and
Supplies
170
Part 5
Technology, Equipment and Supplies
• System Lifecycle
• Architecture and
Infrastructure
• Lifecycle
Management
• Imaging
Technology
• Program,
Software171
and
171
Applications
171
Part 5
Technology, Equipment and Supplies
Sample Question 1
The _____ phase of the system development
life cycle verifies that the system works and
172
meets all of the business requirements.
172
a.
b.
c.
d.
e.
development
planning
analysis
implementation
testing
172
Part 5
Technology, Equipment and Supplies
Sample Question 1
The _____ phase of the system development
life cycle verifies that the system works and
173
meets all of the business requirements.
173
a.
b.
c.
d.
e.
development
planning
analysis
implementation
testing
173
Part 5
Technology, Equipment and Supplies
Sample Question 2
A _____ plan is a step-by-step guideline
defining how the organization will recover
174of its
from a disaster or extended disruption
174
business.
a.
b.
c.
d.
e.
workflow
business process
systems lifecycle development
business continuity
strategic
174
Part 5
Technology, Equipment and Supplies
Sample Question 2
A _____ plan is a step-by-step guideline
defining how the organization will recover
175of its
from a disaster or extended disruption
175
business.
a.
b.
c.
d.
e.
workflow
business process
systems lifecycle development
business continuity
strategic
175
Part 5
Technology, Equipment and Supplies
Sample Question 3
The central processing unit (CPU) is the actual
hardware that interprets and executes _____
176
176
instructions.
a.
b.
c.
d.
e.
software
communications
recordkeeping
web
retention
176
Part 5
Technology, Equipment and Supplies
Sample Question 3
The central processing unit (CPU) is the actual
hardware that interprets and executes _____
177
177
instructions.
a.
b.
c.
d.
e.
software
communications
recordkeeping
web
retention
177
Part 5
Technology, Equipment and Supplies
Sample Question 4
A _____ computer is a small, portable, fully
functional, battery-powered computer.
a.
b.
c.
d.
e.
desktop
calculator
mainframe
notebook
docking
178
178
178
Part 5
Technology, Equipment and Supplies
Sample Question 4
A _____ computer is a small, portable, fully
functional, battery-powered computer.
a.
b.
c.
d.
e.
desktop
calculator
mainframe
notebook
docking
179
179
179
Part 5
Technology, Equipment and Supplies
Sample Question 5
_____ are tiny files hidden inside an internet
browser that can disclose to others what PCusers are doing on their computers. 180
180
a.
b.
c.
d.
e.
Datamarts
Spam
Cookies
Portals
Blackberries
180
Part 5
Technology, Equipment and Supplies
Sample Question 5
_____ are tiny files hidden inside an internet
browser that can disclose to others what PCusers are doing on their computers. 181
181
a.
b.
c.
d.
e.
Datamarts
Spam
Cookies
Portals
Blackberries
181
Part 5
Technology, Equipment and Supplies
Sample Question 6
A/An _____ is an organized collection of
information accessed according to the use of
182
logical structure information.
182
a.
b.
c.
d.
e.
index
database
system
portal
dictionary
182
Part 5
Technology, Equipment and Supplies
Sample Question 6
A/An _____ is an organized collection of
information accessed according to the use of
183
logical structure information.
183
a.
b.
c.
d.
e.
index
database
system
portal
dictionary
183
Part 5
Technology, Equipment and Supplies
Sample Question 7
The original application and format used to
create an electronic record is its _____ format.
a.
b.
c.
d.
e.
native
proprietary
mirror
official
online
184
184
184
Part 5
Technology, Equipment and Supplies
Sample Question 7
The original application and format used to
create an electronic record is its _____ format.
a.
b.
c.
d.
e.
native
proprietary
mirror
official
online
185
185
185
Part 5
Technology, Equipment and Supplies
Sample Question 8
A process performed by special computer
software for scrambling plain text and other
186
digital information is:
186
a.
b.
c.
d.
e.
emulation.
migration.
encryption.
preservation.
mirroring.
186
Part 5
Technology, Equipment and Supplies
Sample Question 8
A process performed by special computer
software for scrambling plain text and other
187
digital information is:
187
a.
b.
c.
d.
e.
emulation.
migration.
encryption.
preservation.
mirroring.
187
Part 5
Technology, Equipment and Supplies
Sample Question 9
_____ classify information into logical
categories that allow users to readily browse
188
through content.
188
a.
b.
c.
d.
e.
Repositories
Purges
Taxonomies
Platforms
Databases
188
Part 5
Technology, Equipment and Supplies
Sample Question 9
_____ classify information into logical
categories that allow users to readily browse
189
through content.
189
a.
b.
c.
d.
e.
Repositories
Purges
Taxonomies
Platforms
Databases
189
Part 5
Technology, Equipment and Supplies
Sample Question 10
_____ retrieval is the ability of a recordkeeping
system to consistently deliver to its users
exactly the information they request.190
190
a.
b.
c.
d.
e.
Marginal
Relevant
Search
Precise
Qualitative
190
Part 5
Technology, Equipment and Supplies
Sample Question 10
_____ retrieval is the ability of a recordkeeping
system to consistently deliver to its users
exactly the information they request.191
191
a.
b.
c.
d.
e.
Marginal
Relevant
Search
Precise
Qualitative
191
Part 5
Technology, Equipment and Supplies
Sample Question 11
A software program that runs on a new
computer and allows it to operate like an old
192
computer is a/an:
192
a.
b.
c.
d.
e.
intranet.
spreadsheet.
taxonomy.
database.
emulator.
192
Part 5
Technology, Equipment and Supplies
Sample Question 11
A software program that runs on a new
computer and allows it to operate like an old
193
computer is a/an:
193
a.
b.
c.
d.
e.
intranet.
spreadsheet.
taxonomy.
database.
emulator.
193
Part 5
Technology, Equipment and Supplies
Sample Question 12
All of the following are records destruction
methods, except:
a.
b.
c.
d.
e.
incineration.
shredding.
maceration.
pulverization.
redacting.
194
194
194
Part 5
Technology, Equipment and Supplies
Sample Question 12
All of the following are records destruction
methods, except:
a.
b.
c.
d.
e.
incineration.
shredding.
maceration.
pulverization.
redacting.
195
195
195
Part 5
Technology, Equipment and Supplies
Sample Question 13
_____ measures the ability of microfilm
equipment and photographic materials to
render fine detail within an image. 196
196
a.
b.
c.
d.
e.
Reduction
Redaction
Resolution
Magnification
Archiving
196
Part 5
Technology, Equipment and Supplies
Sample Question 13
_____ measures the ability of microfilm
equipment and photographic materials to
render fine detail within an image. 197
197
a.
b.
c.
d.
e.
Reduction
Redaction
Resolution
Magnification
Archiving
197
Part 5
Technology, Equipment and Supplies
Sample Question 14
All of the following are benefits of
implementing an imaging system, except:
a.
b.
c.
d.
e.
convenient remote access.
elimination of indexing activity.
reduced photocopying.
version control.
improved productivity.
198
198
198
Part 5
Technology, Equipment and Supplies
Sample Question 14
All of the following are benefits of
implementing an imaging system, except:
a.
b.
c.
d.
e.
convenient remote access.
elimination of indexing activity.
reduced photocopying.
version control.
improved productivity.
199
199
199
Part 5
Technology, Equipment and Supplies
Sample Question 15
_____ means that information has not been
altered.
a.
b.
c.
d.
e.
Security
Availability
Accountability
Integrity
Confidentiality
200
200
200
Part 5
Technology, Equipment and Supplies
Sample Question 15
_____ means that information has not been
altered.
a.
b.
c.
d.
e.
Security
Availability
Accountability
Integrity
Confidentiality
201
201
201
Part 5
Technology, Equipment and Supplies
Sample Question 16
The _____ component of a decision support
system performs the function of storing and
maintaining the information you want202
to use.
202
a.
b.
c.
d.
e.
user interface
organizational
external
model management
data management
202
Part 5
Technology, Equipment and Supplies
Sample Question 16
The _____ component of a decision support
system performs the function of storing and
maintaining the information you want203
to use.
203
a.
b.
c.
d.
e.
user interface
organizational
external
model management
data management
203
Part 5
Technology, Equipment and Supplies
Sample Question 17
Enterprise content management refers to the
technologies, tools and methods used to
204
create, capture, process, store and preserve
204
_____content.
a.
b.
c.
d.
e.
structured
unstructured
procedure
structured
financial
204
Part 5
Technology, Equipment and Supplies
Sample Question 17
Enterprise content management refers to the
technologies, tools and methods used to
205
create, capture, process, store and preserve
205
_____content.
a.
b.
c.
d.
e.
structured
unstructured
procedure
structured
financial
205
Part 5
Technology, Equipment and Supplies
Sample Question 18
A _____ defines all the steps or business rules,
from beginning to end, required for a business
206
process.
206
a.
b.
c.
d.
e.
wiki
website
workflow
system
database
206
Part 5
Technology, Equipment and Supplies
Sample Question 18
A _____ defines all the steps or business rules,
from beginning to end, required for a business
207
process.
207
a.
b.
c.
d.
e.
wiki
website
workflow
system
database
207
Part 5
Technology, Equipment and Supplies
Sample Question 19
_____ allows users to communicate in real
time between computers without a record of
208
the conversation.
208
a.
b.
c.
d.
e.
E-mail
Snail mail
Voice mail
Instant messaging
Spam
208
Part 5
Technology, Equipment and Supplies
Sample Question 19
_____ allows users to communicate in real
time between computers without a record of
209
the conversation.
209
a.
b.
c.
d.
e.
E-mail
Snail mail
Voice mail
Instant messaging
Spam
209
Part 5
Technology, Equipment and Supplies
Sample Question 20
A _____ is a Web site in the form of a journal
in which you post entries in chronological
order and often allow viewers to add210
210
comments.
a.
b.
c.
d.
e.
wiki
portal
podcast
broadcast
blog
210
Part 5
Technology, Equipment and Supplies
Sample Question 20
A _____ is a Web site in the form of a journal
in which you post entries in chronological
order and often allow viewers to add211
211
comments.
a.
b.
c.
d.
e.
wiki
portal
podcast
broadcast
blog
211