Operations an CE Accountability
Professional Development

Educational accountability targets either the
processes or results of education.
◦ Desired goals are identified
◦ Measures are identified for determining whether the
goals are met
◦ Criteria are defined to determine when measures
demonstrate that goals have or have not been met

Types of Accountability
◦ System – educational system responsibilities for
student results
 Example:
 Goal - increases in performance in state tests (i.e. BLET)
for groups of students
 Measurement – administration of BLET test
 Criteria – benchmark of pass performance (i.e. 75%)
 Rewards/sanctions – ability to maintain program, attract
students

Types of Accountability
◦ Process – compliance with laws and regulations
 Example:
 Goal – applied CE fee waiver rules appropriately
 Measurement – completion of internal audit (checklist)
that identifies the requirements
 Criteria – number of elements within internal audit
checked
 Rewards/sanctions – audit exceptions, financial penalties

Types of Accountability
◦ Individual – student, faculty and staff responsibility
for student achievement
 Example
 Goal – student must pass a credential test to successfully
exit course
 Measurement – credential test covering relevant topics
 Criteria – required passing score on test
 Rewards/sanctions – access to credential

Where is Continuing Education today?
1D SBCC 300.96 (c) – Continuing Education Program
Management

Each college's local board of trustees must adopt a policy which requires the
development and implementation of an internal audit plan.

Each college is required to publish, maintain and utilize an internal audit plan.

The college presidents shall periodically report to the board of trustees on the
findings of the internal audit.

The internal plan must be submitted to the Department for compliance review.

Where is Continuing Education today?
CC00 – 147 Revisions to Accountability and Credibility Plan
for Continuing Education
◦
◦
◦
◦
◦
Class Visitations
Student Membership Verification
Instructor Verification
College Approval for Conducting a CE Class
College Responsibility for Accuracy in Reporting Practices in CE Programs

Where is Continuing Education today?
1D SBCC 300.96 (c) AND CC00 – 147 are at best PROCESS
measures.
The current SBCCC Internal Audit Plan for CE is a Plan
Compliance Review Checklist
Why is this important?
Rigor, Relevance and Results
Industry Credentials
State Credentials
CE to CU credit options
Education to Employment measures
Data driven decisions
IACET 2007 Standards for Continuing Education and Training
Internal Controls
1.
Continuing Education and Training
Organization
6.
Planning and Instructional Personnel
2.
Responsibility and Control
7.
Content and Instructional Methods
3.
The Learning Environment and
Support Systems
8.
Assessment of Learning Outcomes
4.
Learning Event Planning
9.
System for Awarding CEUs and Maintaining Learner
Records
5.
Learning Outcomes
10.
Program Evaluation



Accountability/Credibility
Funding
Special Initiatives
◦ NC Back to Work

Resource Utilization

Analyze

• Data
• Research
Design
• Reports
• Tools

Development
• Processes

Implementation
• Outcomes
• Measurements

So much data – where to start?
◦ Internal
 Colleague
 Data Warehouse
◦ External
 Commerce
 Department of Labor
XCLS – Status (Cancel)
XCES – Estimated FTE
Membership
Public Safety & Health – 54%
Public Safety & Health – 48%
BSP/Health/Public Safety – 78%
BSP/Health/Public Safety – 67%
COLLEAGUE
Analysis of internal patterns:
•
Course Titles
• Frequency
• FTE
• Membership
• Hours
DATA WAREHOUSE
Analysis of trends across colleges
based on pertinent variables:
•
•
•
•
Size of institution
Geography
Industry concentrations
Commuting patterns
Human Resources Development
Colleges
Alamance CC
Asheville-Buncombe TCC
Beaufort County CC
Bladen CC
Blue Ridge CC
Brunswick CC
Caldwell CC and TI
Cape Fear CC
Carteret CC
Catawba Valley CC
Central Carolina CC
Central Piedmont CC
Cleveland CC
Coastal Carolina CC
College of the Albemarle
Craven CC
Davidson County CC
Durham TCC
Edgecombe CC
Fayetteville TCC
Forsyth TCC
Gaston College
Guilford TCC
Halifax CC
Haywood CC
Isothermal CC
James Sprunt CC
Johnston CC
Lenoir CC
Martin CC
Mayland CC
McDowell TCC
Mitchell CC
Montgomery CC
Nash CC
Pamlico CC
Piedmont CC
Pitt CC
Randolph CC
Richmond CC
Roanoke Chowan CC
Robeson CC
Rockingham CC
Rowan-Cabarrus CC
Sampson CC
Sandhills CC
Southeastern CC
South Piedmont CC
Southwestern CC
Stanly CC
Surry CC
Tri-County CC
Vance-Granville CC
Wake TCC
Wayne CC
Western Piedmont CC
Wilkes CC
Wilson CC
Statewide Totals:
2010
FTE
2011
FTE
2012
FTE
31
89
6
18
60
46
30
137
13
59
50
34
20
37
4
72
57
115
43
59
110
112
37
54
22
14
41
29
112
16
31
33
59
20
51
11
99
37
64
31
8
110
58
109
121
22
150
143
54
19
67
3
69
247
241
68
32
12
29
71
11
35
55
37
42
101
14
48
49
59
21
37
3
64
42
102
56
47
150
129
81
45
23
14
37
39
178
14
20
29
40
26
42
14
84
57
51
37
16
93
48
101
105
30
128
144
45
23
69
1
48
250
224
64
26
7
29
76
11
37
61
33
83
92
17
63
62
38
25
38
2
60
35
75
39
73
161
128
98
59
23
13
23
36
177
13
55
32
51
33
33
23
91
53
44
39
17
104
56
62
91
51
128
134
47
24
64
3
91
273
201
51
32
12
3,496
3,454
3,572
Change in
FTE
Spring
2012
Summer
2012
Fall
2012
0
5
0
2
6
-4
41
-9
2
15
13
-21
4
1
-1
-4
-7
-27
-17
26
11
0
17
13
0
-1
-13
-3
0
-1
35
3
11
7
-8
9
7
-4
-7
2
1
10
8
-39
-14
21
-1
-10
2
1
-5
2
42
22
-24
-13
6
5
9
29
4
16
25
8
16
22
6
18
21
17
7
19
1
24
10
31
13
23
58
48
30
19
8
6
9
15
63
5
19
10
16
16
10
9
38
19
17
12
7
43
17
24
15
16
51
54
17
10
31
2
33
100
88
22
7
4
7
17
4
9
13
6
27
30
5
14
16
10
9
7
0
13
9
19
9
14
43
33
29
15
6
3
7
8
37
5
15
9
11
6
6
5
16
19
8
13
3
24
15
13
34
9
30
32
8
5
14
0
21
65
51
13
12
3
13
30
2
13
23
19
40
40
6
31
25
11
9
12
1
22
16
25
17
36
59
47
39
24
9
3
7
12
77
4
20
13
24
10
17
9
37
15
18
14
7
36
24
24
42
26
47
48
23
9
19
1
37
108
62
16
13
6
118
1,288
889
1,395
(2011 to 2012)
COLLEAGUE
Analysis of cancellation trends:
•
•
•
Titles
Hours
Program Area
6,419
66,941
5,577
5,196
2207.26
2117.18
1991.46
63,141
FTE
CLASSES
61,715
STUDENTS
2010
2011
2012
TIER 2 PREFIX – ELIGIBLE FOR T2 FUNDING
Analysis of Tier 2
eligible courses:
• Titles
• Hours
• Frequency
• Estimated FTE
TIER 2 PREFIX – NOT ELIGIBLE FOR T2 FUNDING
Analysis of Tier 2
eligible courses that do
not meet Tier 2 criteria:
• Titles
• Hours
• Frequency
• Estimated FTE

Labor Market
◦ Unemployment
◦ Employers 



Existing industries
Growing industries
New industries
Exiting industries
◦ Commuting patterns

Labor Market
◦ Employers
 Who is where
 State level changes impacting
employers and industry
 Opportunities for
support/partnerships

Peer Colleges
◦
◦
◦
◦
New Programs
Innovative Delivery
Best Practices
Partnerships

Competitors
◦
◦
◦
◦

Other Colleges
Private Educational Organizations
Training Vendors
Industry/Agency Originated
Training
Competitive Innovation




MOOC
mOOC
SPOC
Badges


Industry Standards & Expectations
Partnerships
◦
◦
◦
◦
◦
◦

Employers
JobLink Career Centers
Division of Workforce Solutions
Chamber
Workforce Boards
Peer colleges
Internal Collaborations
◦ Academic levels
◦ Student Support

Implementation
◦
◦
◦
◦
Training Program
Outcome Assessments
Quality review
Program review

Continuing Education Professional
Development Opportunities
◦
◦
◦
◦
Senior CE Administrator Mentorship Program
Senior CE Administrator Monthly Update
CE Accountability/Credibility Forum
CE – CIS Roundtable

Remaining questions?