Define
Work
Analyze
Hazards
Human Performance
Center (HPC)
U.S. Department of Energy
Office of Corporate Safety Programs (HS-31)
Facilitating Safe and Reliable Operations!
What is Human Performance
Improvement?
• HPI is not another safety program.
• Focused on reducing human errors and
the consequences of error.
– thereby improving productivity, quality,
and safety.
• The commercial nuclear industry says
– Safety initiatives protect the people from
the plant, HPI protects the plant from the
people.
Facilitating Safe and Reliable Operations!
What is Human Performance?
• Human Performance is a combination
of behavior and results.
• The Principles of HPI are:
–
–
–
–
–
Humans are fallible
Error is predictable
Organization influences behavior
Behaviors are reinforced
Events are avoidable
Regardless of how conscientious and careful
people are, they still err, sometimes at
inopportune moments!
Facilitating Safe and Reliable Operations!
Human Performance – A Systems Approach
Events
The Worker
Task Factors – the job
Local Conditions – at the worksite
Organizational Factors – the system as a whole
Culture – artifacts, espoused values, basic assumptions
“All systems with people
suffer human-related disturbances.”
Facilitating Safe and Reliable Operations!
What is the Human Performance Center?
• Departmental Center operated by HSS
• Small Federal staff with some contractor support
• Official start-up in second quarter FY06 (been
functioning for 2 years)
• Influence versus requirements driven
• Coordinates with the NTC to provide training
• Develops consistent guidance and tools for the
Department
• Provides implementation assistance to the Field and
Program Offices
• Assists in the analysis and evaluation of events and
incidents
• Serves as a liaison with other organizations
– EFCOG, INPO, Other Government Agencies & Private Industry
Facilitating Safe and Reliable Operations!
HPC Resources
• Facilitation, Coaching
&Training
• Publications
• Website
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Current HPC Courses
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Courses Under Development
January 2008
July 2008
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HPC Publications (Draft)
Draft
Human Performance Handbook
HUMAN PERFORMANCE IMPROVEMENT
CONCEPTS AND PRINCIPLES
November 2007
Draft
Human Performance Tools
For Individuals, Work Teams, and
Management
Good Practice Guide for Anticipating,
Preventing, and Catching Human Errors and
Identifying Latent Organizational
Weaknesses
HUMAN PERFORMANCE IMPROVEMENT
METHODS AND TECHNIQUES
November 2007
Facilitating Safe and Reliable Operations!
www.hss.energy.gov/csa/csp/hpc/
HPC Website
September
2007
Facilitating Safe and Reliable Operations!
HPI Implementation
• Office of Health, Safety and Security
• Office of Nuclear Energy, Science and
Technology
• Brookhaven Nat’l Lab
• ETTP
• Lawrence Livermore Nat’l Lab
• SRS WGI
Facilitating Safe and Reliable Operations!
FY08 HPC Activities
• Coordinate with NTC to publish and implement the Training
Schedule (approximately 20 classes)
• Develop two new courses (requested by the field)
– Causal Analysis
– Observation and Coaching
• Develop DOE-Specific HPI Standards, a Tool Box and
Lessons Learned
• Coordinate with the Accident Investigation training and
process to include HPI Principles
• Work with DOE organizations/sites to assist with HPI
implementation
• Establish a process and methodology to serve as a
clearinghouse for HPI initiatives and resources in the
Department
• Continue to work closely with EFCOG and other
agencies/organizations
Facilitating Safe and Reliable Operations!
Questions?
Facilitating Safe and Reliable Operations!