An Integrated Software Solution for Elearning and Academic Services Alina Andreica, Daniel Stuparu, Florina Covaci, Gabriel Pop IT Department, Babes-Bolyai University, Cluj-Napoca, Romania {alina.andreica, daniel.stuparu, florina.covaci, gabriel.pop}@ubbcluj.ro Ministerul Comunicaţiilor şi Societăţii Informaţionale Organismul Intermediar pentru Promovarea Societăţii Informaţionale Proiectul SMIS 4424: Sistem electronic aplicativ integrat de educatie al Universităţii Babeş-Bolyai • Focus – an integrated software solution for providing elearning facilities & dedicated academic web services – MS technology & an e-learning – content sharing portal implementation • Student feed-back • Extensibility – web parts – System integration framework – info system facilities; the solution may be applied for various DBMS • Database synchronization principles – Solution extensibility – various organization cases Ministerul Comunicaţiilor şi Societăţii Informaţionale Organismul Intermediar pentru Promovarea Societăţii Informaţionale Proiectul SMIS 4424: Sistem electronic aplicativ integrat de educatie al Universităţii Babeş-Bolyai • Topics – Introduction and Working Framework – E-learning functionalities – Dedicated information system facilities – System architecture and synchronization principles – Conclusions and Future Work – References Ministerul Comunicaţiilor şi Societăţii Informaţionale Organismul Intermediar pentru Promovarea Societăţii Informaţionale Proiectul SMIS 4424: Sistem electronic aplicativ integrat de educatie al Universităţii Babeş-Bolyai • Introduction – Knowledge bases society - IT impact on learning & management processes – Information system integration - mainly studied for business and organizational processes • Hasselbring, W. ”Information System Integration”. Communications of the ACM, 43 (6). pp. 32-36, 2000 and other work Ministerul Comunicaţiilor şi Societăţii Informaţionale Organismul Intermediar pentru Promovarea Societăţii Informaţionale Proiectul SMIS 4424: Sistem electronic aplicativ integrat de educatie al Universităţii Babeş-Bolyai • Introduction – E-learning systems • pre-defined facilities: Blackboard or WebCT – www.blackboard.com ; www.webct.com • Flexible facilities: MS Learning Gateway, moodle – http://www.microsoft.com/education/solutions/higheredportals.aspx – www.moodle.org – Organizational necessity of content sharing & communication tools – Integrated e-learning web services + info systems facilities Ministerul Comunicaţiilor şi Societăţii Informaţionale Organismul Intermediar pentru Promovarea Societăţii Informaţionale Proiectul SMIS 4424: Sistem electronic aplicativ integrat de educatie al Universităţii Babeş-Bolyai Solution of an integrated portal – framework for integrating an e-learning system with dedicated information systems into a web portal – An integrated architecture based on ILM Microsoft server, and additional interface modules • integrates the dedicated information systems into a web portal that also provides e-learning facilities, based on SharePoint Portal • ILM can be used to synchronize and optimize data access and delegate processing means to the appropriate dedicated software components – by specific interfaces – Integration & synchronization of databases based on different technologies (php / postgresql, asp / MS sql) – Adequacy to organizational IT strategy Ministerul Comunicaţiilor şi Societăţii Informaţionale Organismul Intermediar pentru Promovarea Societăţii Informaţionale Proiectul SMIS 4424: Sistem electronic aplicativ integrat de educatie al Universităţii Babeş-Bolyai E-learning systems - advanced tools which assist teachers in creating a cooperative, multidisciplinary and explorative learning environment and students in accessing these learning facilities and developing learning interactions within this environment • development of the student and goal centered learning model • Information system implementation stages; user involvement in specification, testing, implementing • system flexibility requirements and decentralized system administration that were pursued are expected to prove their efficiency in future developments Ministerul Comunicaţiilor şi Societăţii Informaţionale Organismul Intermediar pentru Promovarea Societăţii Informaţionale Proiectul SMIS 4424: Sistem electronic aplicativ integrat de educatie al Universităţii Babeş-Bolyai • Web services - E-learning services – SharePoint built in facilities • content & schedule management and sharing • communication facilities (e-mail – OWA type, discussion lists, etc.) • evaluation tools and feed-back facilities; task management ; survey tools • blog and RSS tools – The system is open to adding new webparts, services or components ie. Evaluation Ministerul Comunicaţiilor şi Societăţii Informaţionale • Virtual lab functionalities Organismul Intermediar pentru Promovarea Societăţii Informaţionale Proiectul SMIS 4424: Sistem electronic aplicativ integrat de educatie al Universităţii Babeş-Bolyai • Web Services – virtual labs – support learning in experimental sciences and sharing experimental knowledge by electronic means in fields like: process engineering, environmental engineering, physics, chemistry, biology • on-line virtual experiments and on-line labs; case studies based on mathematical modelling and simulation; recorded video sequences and online video streaming; posting material to be further processed with dedicated client Ministerul Comunicaţiilor şi Societăţii Informaţionale Organismul Intermediar pentru Promovarea Societăţii Informaţionale Proiectul SMIS 4424: Sistem electronic aplicativ integrat de educatie al Universităţii Babeş-Bolyai • E-learning functionalities – portal interface Ministerul Comunicaţiilor şi Societăţii Informaţionale Organismul Intermediar pentru Promovarea Societăţii Informaţionale Proiectul SMIS 4424: Sistem electronic aplicativ integrat de educatie al Universităţii Babeş-Bolyai • E-learning functionalities – discipline site Ministerul Comunicaţiilor şi Societăţii Informaţionale Organismul Intermediar pentru Promovarea Societăţii Informaţionale Proiectul SMIS 4424: Sistem electronic aplicativ integrat de educatie al Universităţii Babeş-Bolyai • Web services - E-learning services Managing an educational resource (in design permissions) Ministerul Comunicaţiilor şi Societăţii Informaţionale Organismul Intermediar pentru Promovarea Societăţii Informaţionale Proiectul SMIS 4424: Sistem electronic aplicativ integrat de educatie al Universităţii Babeş-Bolyai • Student feed-back – dedicated questionnaires for administrators, students and teachers • survey built-in functionality – the students’ survey was filled in early portal implementation stages • learning content was still under development • involved distance learning students in human and economic fields • 71 students enrolled in BA and MA programs Ministerul Comunicaţiilor şi Societăţii Informaţionale Organismul Intermediar pentru Promovarea Societăţii Informaţionale Proiectul SMIS 4424: Sistem electronic aplicativ integrat de educatie al Universităţii Babeş-Bolyai • subject group profile – students attending distance learning programs • 55% enrolled in human field specializations 45% - in economic ones • 83% - in BA programs and 17% in MA programs Study field Study level distribution 17% 45% human 55% BA MA real 83% Ministerul Comunicaţiilor şi Societăţii Informaţionale Organismul Intermediar pentru Promovarea Societăţii Informaţionale Proiectul SMIS 4424: Sistem electronic aplicativ integrat de educatie al Universităţii Babeş-Bolyai • subject group profile – students in distance learning programs • 69% of the subject group - female students and 31% - male students • age distribution 18-25 interval – 64%, and 35% - 26-35 Age distribution Gender 1% 0% 8% 18-22 31% 23-25 43% 27% male 26-35 female 36-45 46-55 69% 56-66 21% >66 Ministerul Comunicaţiilor şi Societăţii Informaţionale Organismul Intermediar pentru Promovarea Societăţii Informaţionale Proiectul SMIS 4424: Sistem electronic aplicativ integrat de educatie al Universităţii Babeş-Bolyai • feed-back to the posted educational resources – early implementation stages impact on the evaluation Platform functionalities 4% 10% 16% 36% very weak weak • platform functionalities: moderate – 34%, good and very good – 40% moderate good very good 34% • 26% - low level of content filling in Ministerul Comunicaţiilor şi Societăţii Informaţionale Organismul Intermediar pentru Promovarea Societăţii Informaţionale Proiectul SMIS 4424: Sistem electronic aplicativ integrat de educatie al Universităţii Babeş-Bolyai • feed-back to the posted educational resources – early implementation stages impact on the evaluation Functionalities regarding educational content 7% 11% 14% 40% 28% • Functionalities regarding the educational content: moderate – 28% very weak weak subjects rate them as moderate moderate and 47% as good very good good and very good • 25% - low level of content filling in Ministerul Comunicaţiilor şi Societăţii Informaţionale Organismul Intermediar pentru Promovarea Societăţii Informaţionale Proiectul SMIS 4424: Sistem electronic aplicativ integrat de educatie al Universităţii Babeş-Bolyai • feed-back to the posted educational resources – the learning facilities provided within the portal should be used by filling in specific content in order to address the students’ educational needs Efficiency of educational resources 13% 11% 13% very weak weak moderate good 35% very good 28% • efficiency of educatioanal resources : 48% good and very good, 28% moderate • 24% - low level of content filling in Ministerul Comunicaţiilor şi Societăţii Informaţionale Organismul Intermediar pentru Promovarea Societăţii Informaţionale Proiectul SMIS 4424: Sistem electronic aplicativ integrat de educatie al Universităţii Babeş-Bolyai • Portal Administration Evaluation – 86% of administrators did not grant for more than 50% of their teachers permissions for administering their own educational content, which reveals the fact that users are still in initial phases of platform use – 57% didn’t have the experience of using other platform – administration functionalities and functionalities for developing educational content are well rated: 29% very good, 57% good, 14% moderate – functionalities for platform development are very well rated: 43% very good, 57% good – adaptability and flexibility characteristics have a very good feed-back Ministerul Comunicaţiilor şi Societăţii Informaţionale Organismul Intermediar pentru Promovarea Societăţii Informaţionale Proiectul SMIS 4424: Sistem electronic aplicativ integrat de educatie al Universităţii Babeş-Bolyai • Student feed-back – dedicated questionnaires for administrators, students and teachers • survey built-in functionality – the students’ survey was filled in early portal implementation stages • learning content was still under development • involved distance learning students in human and economic fields • 71 students enrolled in BA and MA programs Ministerul Comunicaţiilor şi Societăţii Informaţionale Organismul Intermediar pentru Promovarea Societăţii Informaţionale Proiectul SMIS 4424: Sistem electronic aplicativ integrat de educatie al Universităţii Babeş-Bolyai • Student feed-back – Proficient software tools prove their efficiency only when appropriately used on specific data • administration functionalities, functionalities for developing educational content and platform development have a very good feed-back, being rated >=4 on a scale 1-5 • efficient portal functionalities must be sustained by an adequate usage level and content fillingin in order to prove their proficiency Ministerul Comunicaţiilor şi Societăţii Informaţionale Organismul Intermediar pentru Promovarea Societăţii Informaţionale Proiectul SMIS 4424: Sistem electronic aplicativ integrat de educatie al Universităţii Babeş-Bolyai • Dedicated Web Services http://academicinfo.ubbcluj.ro/Info – AcademicInfo is an integrated information system dedicated to managing educational information, with processing facilities for secretariats, specific access facilities for students and teachers and relevant synthesis regarding the educational process • models educational processes at BBU level, ensuring course selection from all faculties’ curricula in study agreements, manages in a flexible manner various types of educational activities at all study levels (BA, MA, PhD, continuous education, specific curricula); • ensures multilingual support in processing and reporting • various types of facilities: fee management, student documents and requests, on-line course evaluation Ministerul Comunicaţiilor şi Societăţii Informaţionale Organismul Intermediar pentru Promovarea Societăţii Informaţionale Proiectul SMIS 4424: Sistem electronic aplicativ integrat de educatie al Universităţii Babeş-Bolyai • Dedicated Web Services – http://manageasist.ubbcluj.ro – ManageAsist system is the integrated software system for administrative management - an ERP system adapted for higher education institutions • designed on systematic principles • modules: Document management, Assets, Warehouse, Cashier, Finance, Accountancy, Grants, Human Resources and Acquisitions, and decision assistance facilities • Each module contains management reports for the corresponding compartment; global decision assistance facilities will be improved • Previous papers address: advanced design principles, means of processing hierarchical structures, module integration – see references Ministerul Comunicaţiilor şi Societăţii Informaţionale Organismul Intermediar pentru Promovarea Societăţii Informaţionale Proiectul SMIS 4424: Sistem electronic aplicativ integrat de educatie al Universităţii Babeş-Bolyai • Dedicated Web Services http://infocercetare.ubbcluj.ro – Research Management System manages research activities, by offering accessible and userfriendly means of collecting specific information, automatically performing quantitative analyses, syntheses and evaluations • a tool for quantitative research evaluation; a tool for supporting the design of competitive research strategies at an institutional level • Facilities for – members of the academic & research staff, PhD students – research management levels: chairs, institutes, departments, faculties, university – See references for details Ministerul Comunicaţiilor şi Societăţii Informaţionale Organismul Intermediar pentru Promovarea Societăţii Informaţionale Proiectul SMIS 4424: Sistem electronic aplicativ integrat de educatie al Universităţii Babeş-Bolyai • System architecture and synchronization principles – authentication solution - maps facilities from the dedicated information systems into the portal, for each user category - ILM type server – the authentication server associates, to each user group, the facilities that correspond to their permissions in each of the dedicated information systems AcademicInfo, ManageAsist, Research Management System – specific interface modules – A global synchronized database is in train of being created - human resource & organization chart • User[userid, account, password, unitid] • Unit[unitid, unitname, …] Ministerul Comunicaţiilor şi Societăţii superior_id, Informaţionale • Organization_chart[unitid, horiz_id] Organismul Intermediar pentru Promovarea Societăţii Informaţionale Proiectul SMIS 4424: Sistem electronic aplicativ integrat de educatie al Universităţii Babeş-Bolyai • Integration Framework And Principles - example – database synchronisation --> data warehouse • AcademicInfo, ManageAsist, Research Management System and Portal databases • Basic data for organizational management: organisation chart, HR • Example: – portal – AcademicInfo: users (all categories), curricula, study contracts, grades, fees – portal – AcademicInfo – ManageAsist: organisation chart, units, human resources, managers, financial information – portal – AcademicInfo – Research Management System: research activities, PhD Students – portal – ManageAsist – Research Management System:, units, human resources, grants & corresponding financial information Ministerul Comunicaţiilor şi Societăţii Informaţionale Organismul Intermediar pentru Promovarea Societăţii Informaţionale Proiectul SMIS 4424: Sistem electronic aplicativ integrat de educatie al Universităţii Babeş-Bolyai • System architecture and synchronization principles – Permission management • Configures portal content for each user category • Group based • User categories - example: – Students ( PhD students, international students): curricula content; specialization based groups – Teachers ( teacher assistants): content management; discipline based groups – Administrators: administration permissions; faculty based groups – other users: secretariats, alumni, partners, etc. Ministerul Comunicaţiilor şi Societăţii Informaţionale Organismul Intermediar pentru Promovarea Societăţii Informaţionale Proiectul SMIS 4424: Sistem electronic aplicativ integrat de educatie al Universităţii Babeş-Bolyai • System architecture and synchronization principles – 2 database management systems – database synchronization • PostgreSQL for ManageAsist and Research Management System and MS SQL Server for AcademicInfo • Global database; bi-directional synchronization • this solution ensures significant autonomy functional advantages for information systems, compared to a direct Active Directory integration & mapping Ministerul Comunicaţiilor şi Societăţii Informaţionale Organismul Intermediar pentru Promovarea Societăţii Informaţionale Proiectul SMIS 4424: Sistem electronic aplicativ integrat de educatie al Universităţii Babeş-Bolyai System architecture and synchronization principles • MS Identity Lifecycle Management server, has advanced integration facilities with our e-learning portal • we are configuring the necessary permission mappings from the dedicated information systems into the authentication server by means of dedicated interfaces which transfer credentials from the portal into each system AcademicInfo (SQL Server) ManageAsist (PostgreSQL) ILM DB (SQL Server) Research MS (PostgreSQL) the proposed integration solution may be applied in different organizations, for integrating their dedicated information systems Ministerul Comunicaţiilor şi Societăţii Informaţionale Organismul Intermediar pentru Promovarea Societăţii Informaţionale Proiectul SMIS 4424: Sistem electronic aplicativ integrat de educatie al Universităţii Babeş-Bolyai • Conclusions and Future Work – an integrated software solution for providing e-learning facilities and dedicated academic web services • Organizations face the phase of system integration • The universities’ case is quite complex, since their activity covers a wide range of areas: education and learning, research, administration • Integrated web services: learning facilities, virtual labs and dedicated information facilities • Solution generality: single log-on framework for providing learning, sharing & collaboration facilities + dedicated information system services • Extendibility in organizations; solution adaptability Ministerul Comunicaţiilor şi Societăţii Informaţionale Organismul Intermediar pentru Promovarea Societăţii Informaţionale Proiectul SMIS 4424: Sistem electronic aplicativ integrat de educatie al Universităţii Babeş-Bolyai • Conclusions and Future Work – We discuss the student feed-back consequent to the learning facilities implementation • Evaluation in initial implementation stages • Students evaluate available content • efficient portal functionalities must be sustained by an adequate usage level and content filling-in in order to prove their proficiency Ministerul Comunicaţiilor şi Societăţii Informaţionale Organismul Intermediar pentru Promovarea Societăţii Informaţionale Proiectul SMIS 4424: Sistem electronic aplicativ integrat de educatie al Universităţii Babeş-Bolyai • Conclusions and Future Work – an efficient integration solution by implementing a single authentication server and mapping specific facilities from the dedicated information systems into the portal, for each user category • a global integrated database and a permission mapping scheme for ensuring appropriate access into the dedicated information systems & portal content • good extensibility degree for various organization cases: single log-on framework for providing learning, sharing & collaboration facilities + dedicated information system services ; Solution adaptation to the specific organizational IT management strategy Ministerul Comunicaţiilor şi Societăţii Informaţionale Organismul Intermediar pentru Promovarea Societăţii Informaţionale Proiectul SMIS 4424: Sistem electronic aplicativ integrat de educatie al Universităţii Babeş-Bolyai • Selected References • • • • Andreica A. (2006), IT Strategies In Increasing Business Competitiveness, Studia Europaea, (p.139-148), LI, 3 Andreica A. B., Stuparu D., Ghetie F. (2009), Design and Implementation of an Erp System for Universities, Proceedings of IADIS Information Systems 2009,(p 315322), IADIS Press, Eds: M. Nunes, P. Isaias, P. Powell Hasselbring, W. ”Information System Integration”. Communications of the ACM, 43 (6). pp. 32-36, 2000 Hasselbring, Wilhelm and Pedersen, Susanne, “Metamodelling of Domain-Specific Standards for Semantic Interoperability”. Lecture Notes in Computer Science, 3782, pp. 557 – 559, 2005 Ministerul Comunicaţiilor şi Societăţii Informaţionale Organismul Intermediar pentru Promovarea Societăţii Informaţionale Proiectul SMIS 4424: Sistem electronic aplicativ integrat de educatie al Universităţii Babeş-Bolyai • Selected References • Andreica A. B. (2009), Integrated Software Framework for Academic Management , IADIS Multiconference on Computer Science and Information Systems - Informatics, Algarve Portugal, 17-23 June 2009, Proceedings of Informatics 2009 ,(p. 221-224), IADIS Press, Editor: Hans Weghorn, Jörg Roth, Pedro Isaias • Berry M., Linoff G. (2000), Mastering Data Mining, John Wiley & Sons • Hoganson, K., Guimaraes, M., (2003), “N-Tier Client/Server Course”, Consortium for Computing Sciences in College Conference, Dunwoody, Georgia • Horton, William, Horton, Katherine, (2003), E-learning Tools and Technologies: A consumer's guide for trainers, teachers, educators, and instructional designers, Wiley • PostgreSQL Team , “High Availability, Load Balancing, and Replication” http://www.postgresql.org/docs/8.3/static/highavailability.html Ministerul Comunicaţiilor şi Societăţii Informaţionale Organismul Intermediar pentru Promovarea Societăţii Informaţionale Proiectul SMIS 4424: Sistem electronic aplicativ integrat de educatie al Universităţii Babeş-Bolyai