DEB McMILLAN
9601 Royal Fern Court
Tampa, FL 33647
Mobile (813) 482-3804
E-Mail: debmcmillan1@msn.com
EDUCATION
CapellaU niversity, Minneapolis, MN
Master of Science-Human Services
Rutgers University, New Brunswick, New Jersey
Bachelor of Arts-Communication
SUMMARY
Client Industries: Entertainment/hospitality, gas and energy, utilities, building and maintenance, heavy equipment, pulp
and paper, corporate, manufacturing, automotive, banking/Investments firms, telecomm, healthcare, medical and
government
Specialty Niches: Information technology, management, accounting, finance, sales and marketing, call center,
engineering, manufacturing, technicians.
Key Clients: Honeywell, Chrysler, SABIC, United Rentals, GE Capital, RockTenn, TSA, Avanade and Walt Disney
World
Skills: Strong direct sourcing techniques, industry networking, advanced internet sourcing, including use of social
networking (I.e. LinkedIn, Facebook, Twitter), in addition to business networking, user groups, resume database,
employee referrals and appropriate trade and industry organizations to source and perform in-depth interviews for
contingency, contract and RPO.
PROFESSIONAL EXPERIENCE
Aerotek-Walt Disney World Parks and Resorts
2011-Present
Contract Sourcer-Information Technology
Dedicated sourcing support for very niche IT roles for Disney’s Global Technology Strategy Team. Verticals include
application developers, architects, security and compliance, data base administrators, business technology and quality
based on key technical requirements and skills. High volume and extremely niche based on brand requirement.
Source Right Solutions/Ranstad-Honeywell
2010-2011
Virtual Contract Recruiter/Sourcer
Manage the entire recruitment function across Honeywell’s Information Technology, Engineering and Sales utilizing
consultative sourcing, assessment and selection approaches to fill mission critical positions within SLA. This includes
negotiating useful recruiting resources to assist with recruiting efforts; partnering with HR and hiring managers to
determine needs; interview, pre-qualify candidates with detailed phone interviews, evaluating candidates compatibility
with specific job requirements to ensure the right fit while upholding OFCCP compliance standards; utilizing Taleo to
track and update candidate activity and reporting and; using unique sourcing techniques such as Boolean, LinkedIn and
social networking groups for passive searches and hard to fill roles.
AON Consulting - Human Capital Practice-RPO
2006-2011
Virtual Flex-Recruiter / 2011-2011
Part-time sourcing support for various client accounts.
Virtual Flex-Recruiter / 2010-2011
Part-time full cycle recruiting for Chrysler Automotive Services
Virtual Senior Recruiter (Layoff) / 2006-2009
Use of diverse recruiting channels to source and secure candidates in high-volume, time-sensitive environments. Full
cycle recruiting for various industry (automotive/manufacturing engineering & general engineering, IT, corporate, sales &
marketing, government, and accounting/finance) and client companies throughout the US and Canada, this responsibility
included:
Deborah A. McMillan
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Creatively source candidates via job boards, applicant tracking tools, networking, niche sites, Boolean
searches, LinkedIn and cold calling.
Full Cycle-sourcing, conduct intake assessments with hiring managers, screen and interview, negotiate and
extend offers, support background and reference efforts, initial on-boarding of new-hires.
Actively participating in staffing projects, i.e. college recruiting and career fairs, new client ramp-up, spikes in
hiring.
Collaborate on job requisition details and creation, and advise on effective candidate assessment/interview
techniques.
Review job descriptions to ensure proper advertisement format for Internet job postings and target niche sites.
Effectively screen and interview candidates to assess skill & cultural fit using behavioral interview techniques
Maintain knowledge of the business supported and market demographics.
Build strong relationships with candidates, hiring managers, and HR management to ensure hiring requirements
are met.
Ensure positive applicant experience through the interview and hiring process
High volume recruiting experience
Consistently update and manage candidate pool via applicant tracking system
Ensure regulatory as well as client specific compliance
Andy Frain Services – Tampa, FL 2005-2006
Virtual Contract Recruiter
Services contracted for 12 months to manage the recruiting process for the Florida State Fair Grounds. This process
included hiring 400 non-exempt employees to work various positions for the annual State Fair.
NOKIA Mobile Phones - Tampa, FL
1998-2005
Human Resources Consultant (internal)
A Senior HR position responsible for the HR generalist and recruiting functions for USA Sales & Marketing
(ContactCenter) division of Nokia Mobile Phones. Approximately 60% of primary responsibility was to proactively attract
and recruit onsite and remote, sales and executive sales personnel for the Sales and Marketing Division of Nokia Mobile
Phones. As well as, recruit technical and corporate talent for non-exempt and exempt position for the the Customer
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Led startup of the inbound Customer Contact Center, in Tampa FL, which included recruiting 300 key and support
personnel, HR staff as well strategically aligning the satellite Customer Contact Center with Nokia’s corporate HR
philosophy and values.
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Recruiting and Retention - Full scope recruiting of exempt and non-exempt of Nokia talent. Developed and
implemented cutting-edge recruitment approaches & strategies. Manage third party vendor contracts and RFP
process. Ensure vendor recruiting methods, tools, and testing were on par in an effort to hire and retain the best
contracted employees for Nokia. Responsible for reducing employee turnover within the contractor population,
which made up 75% of the workforce by 60% within 12 months?
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Business HR Account Consultant (Contact Center) - Guided, influenced, counseled managers and supervisors on
all HR related activities, outlined diversity strategies and measurement, facilitated major change management
challenges, assured communication at all levels within the organization was appropriate, timely and unified,
developed localized processes and guidelines in support of the ever-changing business environment and outsourcer
support. Participated in post-mortem analysis of business challenges providing input for future process
improvements.
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HR Consultant/partner to On-site Outsource Provider - Oversaw $10M outsource contract for the Contact
Center. Monitored, managed and approved all contract provisions related to all employee contractors: Including but
not limited to all general warranty provisions, service rates, i.e. discounted rates, bonus and other special payments,
EEO/balanced diversity, Employer/Employee Relationship issues and management of on-site outsource personnel.
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Employee Relations - Facilitated Nokia employee counseling from written corrective action and above, to assess
potential risk, determine outcomes and act as employee advocate. Made recommendations on the appropriate
action, steps necessary in support of the organizations values and State and Federal guidelines. Consultant on all
Nokia and on-site outsource related risk from onset to resolution.
Deborah A. McMillan
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The Cooper Health System - Camden, NJ
1994-1996
Human Resources Analyst
Reported to the Vice President of Human Resources. Newly created role, which involved managing the administration
and reducing costs of the self-funded workers compensation, leaves of absences and disability program for over 4000
employees for the non-profit, managed health care institution. Through aggressive case management, physician
communication and the implementation of processes and guidelines worker’s compensation and disability costs were
reduced by 35% in the first year.
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Counseled employees with life threatening diseases that impacted their work performance in an effort to
harmonize work-life balance. Provided direction to management regarding job specific employee relation’s issues.
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Ensure consistency and the proper compliance of hospital procedure.
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Chaired and facilitated, safety, worker’s compensation, and ISO 9000 committee’s.
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Customized HRIS System in effort to support FMLA, track payroll and HR history and standardize reporting.
Saybolt, Inc. - Kenilworth, NJ
1992-1994
Human Resources/Staffing Manager
Led-startup of Human Resources function for the petroleum Inspection Company located in 48 sites throughout the
United States and the United Kingdom. Designed and instituted “first ever”, corporate policies, practices and benefit
programs. Responsible for managing a team of 4 local and 9 regional employees responsible for human resources,
recruiting, and benefit functions.
CERTIFICATIONS and ATS:
Leadership 360 Certified-Assessment Based Performance Coaching-FIRO-B, ASSESS and 360
Coaching for Performance Certified
Diversity Training Certified
7 Habits of Highly Effective People Certified
Project Management Certified-Kepner Tregoe
Behavioral Interviewing
SAP
ATS-BrassRing, Taleo, PeopleSoft, ADP-Virtual Edge, Vurv, Avature, Kenexa, AIRS, SuccessFactors