Background Sandy is a statistician in the Atlanta, GA office, who came to KPMG in the acquisition of Link Analytics. He specializes in CRM analytics for some of KPMG’s largest telecommunications clients. He provides these clients with end-to-end solutions for managing, tracking, and improving customer experience within their wireless networks. Sandy has skills in database marketing, statistical modeling, and statistical programming. He manages a team of analysts helping his clients answer their highest value questions, with solutions that are usable and repeatable. His contributions have helped his wireless clients to drive down customer churn and help improve customer, and network satisfaction. SANDY (PHILIP) WHITE Statistician Professional and Industry Experience KPMG LLP 1050 Crowne Point Pkwy Suite 1500 Atlanta, GA 30338 Sandy has over three years of experience across multiple industries including energy and telecommunications. Example Projects Tel 404-996-1171 Fax 404-521-4294 Cell 678-517-2242 Email sandywhite@KPMG.com Function and Specialization For a Tier I wireless carrier Sandy helped develop a Social Network Analysis product. This product is designed to help drive down customer churn and enhance the carrier’s cross-sell up-sell ability by taking advantage of customer virality within groups of subpopulations, in the wireless carrier’s subscriber base. His contributions ranged from conceptual development through implementation. Sandy is an expert in CRM Analytics focusing on customer experience within the Telecommunications vertical. He has extensive knowledge of statistical modeling, and statistical programming. He is well versed in multiple analytical platforms/databases. For a Tier I wireless carrier Sandy created a suite of statistical models used to predict customer satisfaction. These models aid in the implementation of multiple marketing campaigns designed to reduce customer churn and to help the carrier prioritize regions for network optimization. Representative Clients Tier I wireless carriers. Languages English Technical Skills SQL (Teradata, Postgres, Netezza, limited knowledge of Hive) SAS R Statistical Modeling Statistical Programming Education, Licenses & Certifications M.S. Applied Statistics Kennesaw State University For a Tier I wireless carrier Sandy helped implement KPMG’s flagship CDR product, CDR360. He contributes to the monthly maintenance and delivery of the product. Sandy also helps monitor the health of the network through the administration and analysis of data that comes out of CDR360. For a Tier I wireless carrier Sandy developed and implemented an overall index to measure overall satisfaction for each subscriber on the carrier network. The index drew on multiple key performance indicators such as: network experience, customer service experience, handset experience, and billing experience. For a Tier I wireless carrier took their existing Social Network Analysis campaign system that was implemented in SAS, and transferred it to a PL/R platform. Sandy also helped develop and implement new algorithms that were not originally provided for in the base software. For a Tier I wireless carrier help develop a campaign management tool, that utilizes multivariate matching, automatically selecting a control group based upon an input treatment group. B.S. Mathematics Kennesaw State University Certified Advanced Programmer for SAS 9 Certified Base Programmer for SAS 9 © 2009 KPMG LLP, a U.S. limited liability partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International, a Swiss cooperative. All rights reserved. Printed in the U.S.A. Page 1 of 1