SUNY Downstate Information Services
General IS Assembly
Meeting
January 27, 2009
Change Has Come to Downstate
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Agenda
SUNY Downstate Information Services
 10:00-10:15
Kick-Off Video
 10:15-10:20
Welcome
Fred Hammond
 10:20 -10:30
Introduction
Bert Robles
 10:30-10:50
Clinical Application
Ernie Weber
 Cont.
Revenue Cycle Apps.
 10:50-10:55
Customer Support Group
Dilip Nath
 10:55-11:05
Business Applications
Rick Ramlakhan
 11:05-11:15
Scientific Computing
Matt Avitable
 11:15-11:25
Academic Computing
Greg Conyers
 11:25-11:35
Biomedical Comm.
Manny Bekier
 11:35-11:45
Video – “Change•••”
 11:45-11:55
Information Security
Brian Gaon
 11:55-12:05
Telecommunications
Melanie Scott
 12:05-12:15
Network Technology
 12:15-12-25
Interoperability & Applications
Tony Pagnoni
 12:25-12:35
Systems Operations
Robert Losonsky
Change Has Come to Downstate
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Joel Stern
Office of the CIO
SUNY Downstate Information Services
We Heal
We Teach
We Discover
Change Has Come to Downstate
Office of the CIO
SUNY Downstate Information Services
Today’s Objectives
 Recognition of our People
 Reflect on our Accomplishments
 Our Challenge Ahead
 Our Professionalism & Growth
Change Has Come to Downstate
Office of the CIO
SUNY Downstate Information Services
Performance Programs
• Drafts Completed –UUP Management & Staff
• Completion of Performance Programs by 2/16/09
 Professional & Technical Growth Plan!
E-Learning SkillSoft
• Extensive Courseware (800) & Referenceware libraries (4500)
 Interactive Courses & Certificate Programs
 Learning Simulations
• Thousands of the latest and best business and technology books
• Broad and deep coverage of over 100 different technology topics
Change Has Come to Downstate
Office of the CIO
SUNY Downstate Information Services
Gartner : World Class Research & Consulting Services
1,200 research analysts and consultants
•Application Development & Integration
•IT Management
•Business Intelligence
•Mobile & Wireless
•Business Process Management
•Networking & Communications Equipment
•Consumer Technologies
•Networking & Communications Services
•Customer Relationship Management
•Open Source
•Data Management & Integration
•Outsourcing
•Emerging Trends & Technologies
•PCs, Laptops & Handheld Devices
•Enterprise Architecture
•Security & Privacy
•ERP & Supply Chain Management
•Servers & Storage
•High-Performance Workplace
•Web Services
•IT Asset Management
•IT Operations
Change Has Come to Downstate
SUNY Downstate Information Services
Announcing IS System Directory Data Base
Change Has Come to Downstate
Office of the CIO
SUNY Downstate Information Services
Change Has Come to Downstate
Office of the CIO
SUNY Downstate Information Services
Change Has Come to Downstate
SUNY Downstate Information Services
Ernie Weber
CAG - Computer Applications Group
SUNY Health Bridge (Electronic Medical Records)
Revenue Cycle Applications Group
Change Has Come to Downstate
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Clinical Applications & Imaging Group
SUNY Downstate Information Services
Staff Recognition
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Michael J. Burns, Associate Administrator
Dynesdal Wint, Associate Director
Richard Ajimati, Supervising Prog Analyst
Tracy L. Coar, Sr. Administrative Asst.
Maryam McCallum, IT Training Coordinator
Eon Watts, Lead Programmer
Aleksandr Roytberg, Supervising Prog Analyst
Sean Bullen, Supervising Prog. Analyst
Change Has Come to Downstate
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Clinical Applications & Imaging Group
SUNY Downstate Information Services
Key Accomplishments for 2008
• Viasys Epilepsy Monitoring System Upgrade
• CoPathplus – Implementation of Dragon Naturally
Speaking Voice Recognition
Change Has Come to Downstate
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Clinical Applications & Imaging Group
SUNY Downstate Information Services
Key Accomplishments for 2008
• Philips OB TraceVue Fetal Monitoring System
– Revision upgrade to Rev E.0.0.1
• T-SystemEV- total of four system upgrades
and two revision upgrades
• 3M Healthcare System –Installation of the 3M
ClinTrac and Abstracting System
Change Has Come to Downstate
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Clinical Applications & Imaging Group
SUNY Downstate Information Services
Key Accomplishments for 2008
• Tumor Registry System Upgrade
• Nurse Scheduling / System Upgrade
• Cactus Physician Credentialing System
• All Radiology PACS images are available on
the web.
Change Has Come to Downstate
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Clinical Applications & Imaging Group
SUNY Downstate Information Services
Key Accomplishments for 2008
Document Imaging Management
System (DIMS)
• Backfile Conversion – total of 5.8 million pages
scanned
• 11.5 million images in our enterprise-wide system
Change Has Come to Downstate
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Clinical Applications & Imaging Group
SUNY Downstate Information Services
Key Accomplishments for 2008
ORSOS-Operating Room System
• Implementation of Renal Division
(Inventory, Scheduling and Charging)
• Post case turn-around time has improved
productivity and operations
Change Has Come to Downstate
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Clinical Applications & Imaging Group
SUNY Downstate Information Services
Key Accomplishments for 2008
GE Centricity Picture Archiving and Information System
• Established workflow for Echo and Cath Lab
• Established work list management for Cath Lab
• Installed Cardiology Information System 1000 reading
workstations
Change Has Come to Downstate
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Clinical Applications & Imaging Group
SUNY Downstate Information Services
Key Accomplishments for 2008
Clinical Application System Training
• Cerner LIS Order Entry / Inquiry
• Eagle Appointment Scheduling/ Patient Inquiry
• PC Literacy
• SUNY HealthBridge
• Nursing Desktop Icon Training
Change Has Come to Downstate
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Clinical Applications & Imaging Group
SUNY Downstate Information Services
Looking Ahead 2009/2010
• GE Centricity – Cardiology Phase 1 “go-live” = 1st qtr 2009
• Morrisey System for Case Management, Denials, Social
Work, Infection Control, Performance Improvement
• Implementation of the Impac Radiation Oncology
Management System
Change Has Come to Downstate
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Clinical Applications & Imaging Group
SUNY Downstate Information Services
Looking Ahead 2009/2010
• Implementation of Powerscribe Radiology Voice
Dictation System
• Expansion of the Document Imaging System
campus-wide
Change Has Come to Downstate
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SUNY HealthBridge
SUNY Downstate Information Services
Staff Recognition
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Michelle Daniels-Devore
Brenda Jenkins
Marva Lawrence
Jeffrey Lee
Henry Tseng
Benjie Tudtud
Alex Peskowski
Change Has Come to Downstate
SUNY HealthBridge
SUNY Downstate Information Services
Key Accomplishments for 2008
Patient Lists and Results Retrieval
• Nursing units: 61, 62, 63, Dialysis. Adult Chemo.
• Nursing units: 81, 82, 83, 71,72, 73,74, Epilepsy, 52.
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Nursing units: 41,42, 43, RR, 31, 32, 33,34,22, 24.
Change Has Come to Downstate
SUNY HealthBridge
SUNY Downstate Information Services
Second Activation
Activation of Clinical Documentation in Suite B (Family Practice)
• Physician and Nurses notes
• Immunization Record
• Wellness schedule
• Medication Profile
Change Has Come to Downstate
SUNY HealthBridge
SUNY Downstate Information Services
Looking Ahead 2009/2010
• 5.0 System Upgrade.
• Pharmacy Activation
• Additional Clinic Activations with new functionality
including Rx Writer, Pt Tracking, and Scheduling.
• Computerized Physician Order Entry (CPOE)
Activation.
Change Has Come to Downstate
Revenue Cycle Applications Group
SUNY Downstate Information Services
Staff Recognition
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• Goldy Stern
Izzy Chait
Stuart Clenman
Dilip Nath
Garett King
Michael Macht
Parvin Tavakoli
Change Has Come to Downstate
• Riva Stockhammer
• Dipa Nath
• Joy Eisenstat
• Siva kana
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Revenue Cycle Applications Group
SUNY Downstate Information Services
Key Accomplishments for 2008
• Implemented new Physician NPI Set-up & UB04 Claim format, replaced UB92.
• POA – Present on Admission Set-up, new data collection requirements for billing and
SPARCS.
• Medicaid’s New OP Ambulatory Procedure Group coding logic and reimbursement Setup for Clinic encounters. New logic for OP reimbursement like the IP Diagnostic Related
Groups.
• Successfully Installed and support for NDC’s ePremis product, which provides a Claim
Manager and a Claim’s Clearing House.
• Bay Ridge Go-Live – Registration and Billing Set-up.
• We have Completed merging 40,000 patients, reducing our MPI by 20,000. This is a
prerequisite to interfacing with multiple systems.
• We are live with Accu-Match in the Emergency Room and Admitting areas and will be live
in the OPD area by March 2009.
• Eagle Support for Clintrac MR Coding System & for Lawson Implementation.
Change Has Come to Downstate
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Revenue Cycle Applications Group
SUNY Downstate Information Services
Looking Ahead 2009/2010
• Further rollout of APG in 2009
• Implement remainder of the Accu Match in 2009
• Implement Document Imaging Report Distribution tools to incorporate
the existing FISRAS reports distribution system.
• Train and Encourage users to use the document imaging system product
to use for data analysis and business planning.
• Implement Business Objects Data Integrator Solutions.
• Migrate legacy data from dbase to Microsoft SQL environment.
• Streamline information submission to various agencies including SPARCS,
UHC, DOH and NYCLIX.
Change Has Come to Downstate
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SUNY Downstate Information Services
Dilip Nath
Customer Support Group
Change Has Come to Downstate
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Customer Support Group
SUNY Downstate Information Services
Staff Recognition
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Arkadiy Dvorkin
Steve Fouchong
Joshua Kellerman
Joseph Menuau
Siva Kana
Gio Augustin
Change Has Come to Downstate
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Nigel Robertson (New Member)
Dawn Qiu (New Member)
Jogy Mathew (New Member)
Vicente Farias (New Member)
Larin Battles (Temp)
Maurice Augustin (Temp)
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Customer Support Group
SUNY Downstate Information Services
Key Accomplishments for 2008
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Deployed over 500 New Devices.
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Provided resolutions to over 12,000 reported incidents.
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Consolidated support technicians, Desktop & 1st level
applications support functions to a single point of contact.
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Completed support center maturity assessments by HDI. (Help
Desk Institute)
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Provided professional training to most of the staffs on
Windows Vista, Mac, Citrix, Customer Service Skills, and
Certified several of the staff by Help Desk Institute.
Change Has Come to Downstate
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Customer Support Group
SUNY Downstate Information Services
Work Order Trend
5000
4500
4000
3500
3000
Impact: Average monthly request have grown from 650 to 1100
Projected Monthly
CY08 Monthly Avg.
CY09 Avg. 1350
1100 Request
Request
CY07 Monthly
Avg. 859
Request
CY06 Monthly
Avg. 650
Request
Projected Volume
2500
2000
1500
1000
500
0
Volume
4th qrt.
2006
1st qrt.
2007
2nd qrt.
2007
3rd qrt.
2007
4th qrt.
2007
1st qrt.
2008
2nd qrt.
2008
3rd qrt.
2008
4th qrt.
2008
1st qrt.
2009
2nd qrt.
2009
3rd qrt.
2009
4th qrt.
2009
1961
2543
2560
2586
2574
3132
3191
3476
3327
3610
3898
4249
4674
Change Has Come to Downstate
Customer Service Group
SUNY Downstate Information Services
Looking Ahead 2009/2010
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Extend business hours from 8am to 8pm & by 2010 extend to 24/7/365 days.
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Upgrade Track It 7.0 (incident management system) to 8.5 & implement best practice.
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Introduce online customer feedback and launch self service.
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Full implementation of ASCD (automated skills based call distribution) system.
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Introduce ITIL methodology and KPI (Key performance indicators).
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Increase remote support, and first call resolutions including mobile users.
Change Has Come to Downstate
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SUNY Downstate Information Services
Enrick Ramlakhan
Business Applications Group
Change Has Come to Downstate
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Business Applications Group
SUNY Downstate Information Services
Staff Recognition
• Janet Karageozian
• Ivan Vasquetelles
• Elizabeth Schwartz
• Herve Blemur
• Vicki Marsan
Change Has Come to Downstate
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Business Applications Group
SUNY Downstate Information Services
Key Accomplishments for 2008
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DMC Lawson Supply Chain Team – Implemented the following
applications for DMC RX:
• Mobile Supply Chain Implementation
• GHX / EDI (Electronic Data Interchange)
• Requisition Self Service Implementation (RSS)
• Electronic Recognition to Purchase Order Process
DMC Lawson H R Team
• Transitioned over to SUNY HR from PDS (Personal Data System)
• Daily XML imports of SUNY HR transactions for load to Lawson
DMC Lawson Finance and G/L Team
• Lawson G/L Go-Live on January 1, 2009
DMC Information Services
• Building custom interfaces and solutions to fit Lawson for DMC
• Maintaining the multiple technologies and platforms required for
Lawson
Change Has Come to Downstate
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Business Applications Group
SUNY Downstate Information Services
Looking Ahead 2009/2010
• Lawson Supply Chain Rollout July 1, 2009
• Interface SUNY DMC Purchase Orders with SUNY
Admin
• Implement Lawson Supply Chain Management for
Central Stores
• Begin Requisition Self Service rollout for select
departments
• Lawson Business Intelligence Roll Out 3rd Q 2009
• Dashboard Reports
• Smart Notifications
• Process Flow
• Lawson Budget and Planning Roll Out 4th Q 2009
Change Has Come to Downstate
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SUNY Downstate Information Services
Matthew Avitable
Library Systems and
Scientific Computing
Change Has Come to Downstate
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Scientific Computing
SUNY Downstate Information Services
Staff Recognition
• Dr. Jay Weedon
• Mr. Fred Houston
• Ms. Patricka Brown
Change Has Come to Downstate
Library Systems
SUNY Downstate Information Services
Key Accomplishments for 2008
• What happened this year
• Cell phone coverage in the lower level of the
library
• Transition to Macintosh desktop systems for
Library staff
• Virtual system for Microsoft applications
• Parallels
• VMFusion
• Library admin servers now running MAC OS X
Change Has Come to Downstate
Scientific Computing & Library Systems
SUNY Downstate Information Services
Looking Ahead 2009/2010
• Completion of Server Room (EB16)
• eCommerce contract finalized and implemented
• Implementation of XenApps (Citrix Virtualization)
• High hopes for a High Performance Computing
System
Change Has Come to Downstate
SUNY Downstate Information Services
Greg Conyers
Academic Computing
Change Has Come to Downstate
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Academic Computing
SUNY Downstate Information Services
Staff Recognition
• Educational Computing
• Jim Neill
• Brett Laurance
• Lucien Frederic
• Web and Systems
• Damian Alleyne
• Kenz Adai
• Banner
• Sophie Christoforou
• Banner team leaders
Change Has Come to Downstate
• Student Information
Systems
• Dina Britan
• Jimmy Chin
• Vira Fedoriv
• Kevin Chia
• Glenn Thomas
• Administrative
• Omesha Paschal
Academic Computing
SUNY Downstate Information Services
Key Accomplishments for 2008
Banner
• Self serve Admissions Phase 1
• Commencement data collection
• Health Insurance waiver
• Enhancement of Discover reporting
• Clinical Rotation scheduling
• Admissions interview scheduling
• Finalized data migration
Change Has Come to Downstate
Academic Computing
SUNY Downstate Information Services
Key Accomplishments for 2008
Academic Computing
• Graduate Medical Education (GME) Software selection
• Document imaging of Academic Administration records
• Continued Development of Sharepoint Pilot for IS
• Assume responsibility for development and management
of Academic VMware
Change Has Come to Downstate
Academic Computing
SUNY Downstate Information Services
Key Accomplishments for 2008
Educational Computing (Jim Neill)
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Installation of 108 Computers
Upgrade of Angel Courseware and Modifications
Clicker introduced into curriculum
Projector installations
Acquisition of Smart-boards
Gross Anatomy Lab : Video Cameras /Computer and
AV displays
• Turnitin anti-plagiarism software
• Remote administration of public computers
Change Has Come to Downstate
Academic Computing
SUNY Downstate Information Services
Key Accomplishments for 2008
• Educational Computing (Jim Neill)
• Installation of teaching software suite for faculty
• Acrobat
• Photoshop elements
• SPSS
• Assessment of Academic technology needs throughout the
5 colleges
• Development of online tutorials for faculty and students
• Upgrade of Adobe Connect Web meeting software
(Breeze)
• National Board of Medical Examiners (NBME) on-line
exams for College of Medicine (COM) clerkships
Change Has Come to Downstate
Academic Computing
SUNY Downstate Information Services
Looking Ahead 2009/2010
• DR Planning
• Technology integration into COM curriculum
• MS 1 students will be required to purchase laptops for use with
• Virtual Microscopy
• Computerized exams
• Installation of smart boards in carrels
• Clinical data Collection for Students using GME Software
Change Has Come to Downstate
Academic Computing
SUNY Downstate Information Services
Looking Ahead 2009/2010
• Lecture Capture/Podcasting
• Production rollout of Sharepoint
• Banner
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Credit Card Payment add-on to Banner
Admissions Phase 2
Complete online application
Banner 8 upgrade planning
Integrated self service
Angel courseware integration
• Deployment of room scheduling software for
departmental use
Change Has Come to Downstate
SUNY Downstate Information Services
Manny Bekier
Biomedical Communications
Change Has Come to Downstate
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Biomedical Communications
SUNY Downstate Information Services
Staff Recognition
• Web Development – John Zubrovich, Aaron Cormier, Don Stankalis
• Digital Signage – Frank Fasano
• Graphic Design/Print Production - Bruce Kuo, Richard Kipper, Frank Fasano
• Video Production & Videoconferencing – Louis Ebarb, Ustinov Luke
• Photography Unit – Ernest Cuni, Marcos Lainez
• Administrative Assistant- Lila Jones
Change Has Come to Downstate
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Biomedical Communications
SUNY Downstate Information Services
Key Accomplishments for 2008
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Web Development
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Launch of New Campus Wide Website 2/14/2008
Content Management Installation and Training (45 Depts.)
32 New Websites & 21 Websites in Development
Campus Publications (Research, Hospital, Academic)
( ie. Health Reports, Profiles in Innovation Research Downstate)
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Video Conferencing
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Participate in regional an international video conferences
Weekly Grand Rounds (Maimonides, Lutheran and LICH)
• Video Production goes High Definition
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81 Health Center Productions (for NYC, Queens, B’klyn Cable TV)
Digital Signage System
Poster Sessions (185 Research Poster Sessions)
Sesquicentennial Biomed Sub-Committee
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Website ( Historical Time Line), Video Production, Banners, Promos
Change Has Come to Downstate
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Biomedical Communications
SUNY Downstate Information Services
Looking Ahead 2009/2010
• Technology Awareness to our Faculty
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and to our Affiliates
Digital Asset Management
Digital Signage (Phase 3)
Web Development
Automated Poster Session Production
Department Marketing Plan
Change Has Come to Downstate
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SUNY Downstate Information Services
Brian Dennis Gaon
Information Security Group (ISG)
Change Has Come to Downstate
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Information Security Group (ISG)
SUNY Downstate Information Services
Staff Recognition
• David Fox – Lead Security Engineer
Enhanced Help Desk remote desktop user support solution.
• Robert Williams – Network Engineer
vmWare management and tactical support.
• Paul Liang – Network Engineer (new member)
Change Has Come to Downstate
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Information Security Group (ISG)
SUNY Downstate Information Services
Key Accomplishments for 2008
• vmWare enterprise infrastructure
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(server consolidation / virtualization)
• SMS
o
(asset management of servers)
• E.A.R.S.
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(Emergency Alert & Response System)
Change Has Come to Downstate
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Information Security Group (ISG)
SUNY Downstate Information Services
Looking Ahead 2009/2010
• Downstate OneCARD initiative
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Identity Management (roles-based access controls)
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Reduced Sign-On to enterprise applications
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Session Resumption Management (nursing workstations)
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eCommerce intergration (copiers, vending, cafeteria, laundry)
Change Has Come to Downstate
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SUNY Downstate Information Services
Melanie Scott
Telecommunications
Change Has Come to Downstate
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Telecommunications
SUNY Downstate Information Services
Key Accomplishments for 2008
• Partial Implementation of Web Xchange on-call
scheduling
Change Has Come to Downstate
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Telecommunications
SUNY Downstate Information Services
Looking Ahead 2009/2010
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Complete Web Exchange
Complete Comview Billing
Complete Station Review
PBX upgrade
Institute Cellular policy
Enhance Cellular access in authorized areas
throughout the institution
Change Has Come to Downstate
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Telecommunications
SUNY Downstate Information Services
• Total number of lines managed by telecomm:
2006/2007 -- 6272
2007/2008 -- 6510
2008/2009 -- 7574
• Page Calls per Console per month:
2006/2007 -- 956
2007/2008 -- 1526
2008/2009 -- 1563
• Calls per Console per month:
2006/2007 -- 974
2007/2008 -- 1340
2008/2009 -- 1657
Change Has Come to Downstate
SUNY Downstate Information Services
Joel Stern
Network Technology Group
Change Has Come to Downstate
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Network Technology Group
SUNY Downstate Information Services
Staff Recognition
Data Communications
• Jason Wei, Scott Huang, Salvador Morales
Virus Protection & Patching
• Prabhat Gupta
Email
• Lin Wang, Sean Davis
Network Cabeling
• Robert Williams
• Adrienne Jackson
Change Has Come to Downstate
Network Technology Group
SUNY Downstate Information Services
Key Accomplishments for 2008
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Implementation of SONET Ring (fiber optic communications)
• 100% Increase in Internet Capacity
Back-Up & Load Balancing
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Wireless Hospital Network
• Upgrade of Core HSEB/Academic Network
• Complete Upgrade of Hospital Network
• New Switches
• Upgraded Expanded closets
• Increased Fiber Capacity
Change Has Come to Downstate
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Network Technology Group
SUNY Downstate Information Services
Looking Ahead 2009/2010
• Downstate at Bay Ridge Network
• 100% Increase in Internet Bandwidth + Diversification
• Virus Protection Upgrade
• Internet Bandwidth Shaping
• Implementation of Network Redirection
Change Has Come to Downstate
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SUNY Downstate Information Services
Tony Pagnoni
Interface/InteroperabilityApplications
Change Has Come to Downstate
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Interface/Interoperability
SUNY Downstate Information Services
Staff Recognition
• Kam Lee
• Yuri Rojankovski
• Tim Cheung
Change Has Come to Downstate
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Interface/Interoperability
SUNY Downstate Information Services
Key Accomplishments for 2008
Interfaces
NYCLIX
3M Chartlink
PatientKeeper
Centricity
Dentrix
Eclipsys Pharmacy interfaces to Robot and Pyxis using eLink
Interoperability
Support Eagle Merge Messages across multiple systems
Extract Allergies from SCM and send as HL7 to pharmacy systems
Monitoring Programs written
Email notification when messages are rejected by Eclipsys
Email notification when any HL7 feed is problematic
Change Has Come to Downstate
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Interface/Interoperability
SUNY Downstate Information Services
Looking Ahead 2009/2010
Interoperability
Single Registration for all systems
Upgrade Eagle HL7 outbound ADT interface to version 2.3
Implement Eagle HL7 ADT inbound interface
Eclipsys
Inbound
ED Documents, Cardiology Results, STAR OP EMR Documents
PACS images such as cardiology images, radiology images
Ordering
Pharmacy ordering
Radiology bi-directional order interfaces
Lab bi-directional interfaces
Outbound
Real-time HL7 Allergy interfaces to pharmacy systems
NYCLIX
ED T-system Documents, Cardiology Results
Eagle Charges
Pharmacy, Cardiology, Dentrix, MUSE
Change Has Come to Downstate
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Applications
SUNY Downstate Information Services
Staff Recognition
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Chuck Davis
Metin Takil
Malik Sharif
Shen Meen Liu
Steven Smoland
Steve Liang
Change Has Come to Downstate
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Applications
SUNY Downstate Information Services
Key Accomplishments for 2008
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Expansion Budget Application
XML SUNY HR Feedbacks
SUNY data transformations Lawson
Lawson PDS Reporting
I.S. Systems database
Enhanced Policy & Procedures web site
Change Has Come to Downstate
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Applications
SUNY Downstate Information Services
Looking Ahead 2009/2010
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O/R Reservation System
SUNY data transformations Lawson
Lawson Budget Application
Web Services
Blood Bank XML database
Change Has Come to Downstate
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SUNY Downstate Information Services
Robert Losonsky
Systems/Operations
Change Has Come to Downstate
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Systems/Operations
SUNY Downstate Information Services
Staff Recognition
• Database Administrator (Frank Luo) Oracle expertise
• Systems Administrator (Philip Sills) Mainframe, TSM expert
• Systems Administrator (Harold Irvin) proven problem solver
• Systems Administrator (Herman Chen) Citrix, AIX talents
• Systems Administrator (Igor Soshnik) Citrix, SQL enabler
• Operations provide 7x24 coverage
Change Has Come to Downstate
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Systems/Operations
SUNY Downstate Information Services
Key Accomplishments for 2008
• Environmental Controls
• Storage and Backup Centralization
• Automated Tape Library w. Offsite
Change Has Come to Downstate
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Systems/Operations
SUNY Downstate Information Services
Looking Ahead 2009/2010
• Storage technology: snaps, mirroring,
replication, thin provisioning,
CDP(Continuous Data Protection)
• Large Systems technology: Capacity
backup
• Citrix desktop
• Complete Provisioning
Change Has Come to Downstate
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Office of the CIO
SUNY Downstate Information Services
7 C’s for Information Services
Competency
Commitment
Communication
Collaboration
Cooperation
Consideration
Customer Service
Change Has Come to Downstate
SUNY Downstate Information Services
Thank You All!
Change Has Come to Downstate
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