Digital Consulting & Production Services
Danielle Mericle: dkm26@cornell.edu
Fiona Patrick: fcp2@cornell.edu
DCAPS: dcaps@cornell.edu
http://dcaps.library.cornell.edu

 Founded in 2003 to provide a “one-stop” approach to digital collection building
 Cost-recovery service model formulated for long-term sustainability of operation, with secondary account for
“non-billables”
 Based in Olin & Kroch Libraries
 Provides wide range of services, consultations and referrals campus-wide











 Digitization of library, university, or personal assets, including monographs, manuscripts, & photographic materials
Color managed workflow
Image processing & reformatting
Development of metadata standards and guidelines
Project management services
Web-design
Limited support for a/v collections
Online collection delivery on standardized library platforms
Archiving & preservation of university assets
Copyright advise
On-campus consultations (free of charge)

DIGITAL MEDIA METADATA
ELECTRONIC
PUBLISHING
DCAPS
COPYRIGHT
TECHNOLOGY
SUPPORT

DIGITAL MEDIA
Project Coordination for DCAPS
Still Image & AV Digitization
Image Processing / OCR
Web Design & Programming
Application Development
Content Management Systems
DCAPS
ELECTRONIC
PUBLISHING
METADATA
COPYRIGHT
TECHNOLOGY
SUPPORT

DIGITAL MEDIA
METADATA
Metadata Standards
Subject Schemes
Descriptive Metadata
Preservation Metadata
ELECTRONIC
PUBLISHING
DCAPS
COPYRIGHT
TECHNOLOGY
SUPPORT

METADATA
DIGITAL MEDIA
ELECTRONIC
PUBLISHING
DCAPS
COPYRIGHT
Education & Awareness
Copyright Clearance
Digital Rights Management
TECHNOLOGY
SUPPORT

DIGITAL MEDIA
METADATA
DCAPS
ELECTRONIC
PUBLISHING
COPYRIGHT
TECHNOLOGY SUPPORT
Archiving SUPPORT
Web Hosting
Image Database Management
Storage Management

METADATA DIGITAL MEDIA
ELECTRONIC
PUBLISHING
ELECTRONIC
PUBLISHING ePublishing system (DPubS)
Print-on-demand
Development and support
Business model development
DCAPS
TECHNOLOGY
SUPPORT
COPYRIGHT

DCAPS
Grant Writing
Needs Assessment
Project Planning & Management
Liaison to Other Service Providers
* Public Services
* Preservation & Conservation
* Digital Preservation
* Outsource Digitization
*Cornell Service Providers
Fiscal Management

Library Technical Services
Metadata Group
CUL
UNITS
Digital Scholarship
Services
CUL Information Technologies
Technology Support
Copyright Services
Digital Media Group
E-Publishing

DCAPS/Olin Library
(as described)
Johnson Museum
•High-end digitization of museum assets
•Partnership with DCAPS to deliver content via Luna
Cornell
Academic Technologies
•On-demand digitization for faculty and grad students
•Innovation in teaching grants program
•Blackboard support
Mann Library
•Outsourced digitization of library assets
•Partnership with DCAPS to load content into DLXS
Other
•Faculty digitizing efforts
Cornell Business Services
Digital Services
•Analog records conversion for department/university
•Outsourcing and referrals with
DCAPS

http://teachingconsortium.cornell.edu/





Provides a forum for discussion of issues related to digital resources on campus, including collection building and development, research and instructional support, policy creation, and public outreach
Members composed of wide range of key-stakeholders, including
Digital Scholarship Services, CUL-IT, Public Services, Johnson
Museum, and unit libraries
Maintains list-serve to triage requests for instructional support for use of digital images; faculty digitization, and copyright services
Co-chaired by DMG & Public Services









Centrally managed projects
Provides broad campus support with relatively small staff
Full accountability- budget, timelines, and deliverables
Roughly 65% cost-recovery; 35% institutional support
Large and small scale projects- patron requests to mass digitization efforts
In-house and outsourced digitization
Partnerships with College of Arts & Sciences; Johnson
Museum; College of Art, Architecture & Planning
Consultation and advice for non-DCAPS but Cornell-based projects to support best practices





RMC patron & exhibit requests
Faculty requests
Departmental and Institute
Large scale: grants, Adam Matthews, A & S collaboration
Client Types 09/10






Arts & Sciences faculty grants program- 5 faculty driven projects
Arts & Sciences ongoing digitization to support faculty teaching needs
Adam Matthews- project to digitize 60,000 pages of rare pamphlet material from Cornell Wason Collection
Ongoing partnership with Rare & Manuscript Division to digitize Cornell holdings (exhibitions; grant projects; patron requests)
Collaboration with Biology on NSF grant (consultation only)

 Plan: timelines, budgets, deliverables
 Assist in selection; copyright clearance
 Coordinate production: digitize, metadata, delivery, archive
 Document
 Test
 Promote
 Preserve
 Maintain, update
 Invoice

July ’09 – June ‘10
Actual Data
15 discrete projects/ ongoing patron requests
32,500 images
In-house: 24,000
Outsourced: 8500
July’10 –June’11
Projections
20 discrete projects/ ongoing patron requests
135,000 images *
In-house: 75,000
Outsourced: 60,000
Approximately 5.3 FTE on projects * in-house (50K Adams Matthews + 25K all other), outsourced (30K
Liberian + 30K Nepali Textbooks)

Cost recovery items
(billable to recharge account)
• All digitization efforts (collation, scanning, post-processing, qc, archiving)
• Project management
• Metadata design and work
• Web design
• Hosting & delivery
• Collection development
Non-billable items
(charged against “subsidy” account)
• Long-term archiving of university assets
• File migration
• Billing & business management
• Initial consultations
• Copyright consultations
• Web & delivery platform upgrades
Within the DCAPS model, all production work is cost-recovery.

Yearly Monthly By project
• Annual reports on budget balance (+/- 10%)
• Annual predictions for upcoming work, including non-billables
• Staffing justifications based on project workload
• Yearly review of rates with
Division of Financial Affairs
• Monthly statistics analysis on work done; work billed against FY budget predictions
• Regular tracking of
“unbillable” work; % reviewed against subsidy account
• Quarterly invoices for large projects; upon project completion for small projects
• Careful monitoring for
“scope-creep”

Budget
• QuickBooks
• Excel templates
• Time reporting
• Costs
Production
• Confluence wiki (smaller projects)
• Filemaker database (larger projects)

Cornell
 Grants programs lead to secondary followup projects



Cornell Chronicle project profiles
Referral network between campus service providers
Presence at campus events – DCAPS booth
Global


Registry of Digital Collections
Credits page w/contact info on all sites







Google/ Microsoft
Adam Matthews agreement
Mass print-on-demand with Amazon
New single title POD with CreateSpace
Signale – new web/print scholarly publishing model
2CUL – with Columbia University Library

PROS CONS
•
•
•
Provides proof of revenue to justify service
•
Requires accurate cost modeling, resulting in ability to estimate projects to high degree of accuracy
Reduces scope-creep
•
Sets expectations for annual production goals
Quantify additional staff in terms of cost-recovery
•
Risk of alienating core users (faculty, curators) who expect free services from institution
•
Does not support full range of preservation activities (difficult to pass on maintenance costs to user)
•
Requires .5 FTE to oversee business modeling and budget balancing
•
Can leave staff vulnerable to shifting economies




Cornell Imaging Tutorial
 http://www.library.cornell.edu/preservation/tutorial/
Faculty Grants
 http://dcaps.library.cornell.edu/facultygrants/
Registry of Digital Collections
 http://rdc.library.cornell.edu/