ServicePoint End User Training
&
Homeless Management Information System
(HMIS) Training
Fairfax-Falls Church Community
Partnership to Prevent and End
Homelessness
•The Office to Prevent and End Homelessness was established within the Fairfax County
Government to manage, coordinate, and monitor day-to-day implementation of the plan to end
homelessness, assure coordinated execution of the work of the Interagency Work Group, be the
staff to the Governing Board, track success, communicate with the larger community, and
coordinate with the Consumer Advisory Council.
•The Fairfax-Falls Church community has committed to ending homelessness in 10 years. This
commitment requires that no later than December 31, 2018, every person who is homeless or at
risk of being homeless in the Fairfax-Falls Church community is able to access appropriate
affordable housing and the services needed to keep them in their homes.
Fairfax County’s 10 Year Plan to End Homelessness
•http://www.fairfaxcounty.gov/homeless/fairfax_strategy_end_homelessness.pdf
Find out more:
•http://www.fairfaxcounty.gov/homeless/
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OPEH Staff
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Dean Klein, Director
Tom Barnett, Program Manager, 703-493-0769: primary responsibility is to
ensure that the programs under contract with the Office to Prevent and End
Homelessness contribute to the goals laid out in Ten-Year Plan. Also currently
manages parts of newer Community Case Management programming.
Debbie Scaggs, Singles Housing/Hypothermia Prevention Manager,
703-324-9507: Grants management of singles programs, provide policy
direction, monitoring and support for monitoring, support for singles shelter
programs. Provides support to manage the activities of various work groups.
Mike Finkle, Family Housing and Homeless Services Manager,
703-324-9507: Grants management of the Federal RISE PSH and CHRP
Transitional housing programs. Provides policy direction, monitoring and
support of emergency family shelter programs, motels, and apartments. Provides
support in planning and managing the activities of the Inter-agency Housing
Options Committee and in development and coordination of housing options
with the FCRHA and other housing providers.
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Bill Macmillan, Data Analyst, 703-324-4657: Serves as the county’s point-of-contact
with the U.S. Department of Housing and Urban Development (HUD) for homeless
assistance program and policy communications. Manages the annual community
application process for County and nonprofit HUD Homeless Assistance funding through
the Continuum of Care process. Also manages the annual Point-in-Time count.
Toya Codjoe, Services Blueprint, 703-324-9490: oversee committees for the services
blueprint.
Glynda Mayo-Hall, Partnership Development Manager, 703-324-5237: Serves as the
partnership, business, faith, and community engagement manager initiating opportunities
within the community to build capacity and leverage new resources while coordinating the
development of new partnerships that directly impact the successful completion of the 10
Year Plan to Prevent and End Homelessness. Serves as an essential member of the OPEH
Management Team, providing benchmark and program analysis information, resources,
ideas, analysis and recommendations for program development, implementation of new
partnerships, engaging businesses, non-profit organizations, civic and faith based
communities, and other county agencies.
Viola Coleman, Administrative Assistant, 703-324-9489: Develops and manages partnership on
homelessness website and county agency intranet, develops and manages monthly e-newsletter and
other marketing collateral, coordinates governing board meetings, manages partnership fund, responds
to homeless client inquiries via mainline and in-person. Oversees supply provision; room reservations;
equipment maintenance; director’s calendar, office space and meetings; travel and procurement; event
coordination; document creation and maintenance; and serves as FOCUS liaison.
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Julie Maltzman- Continuum of Care Lead Manager, 703-324-3965: Serves as the
county’s point-of-contact with the U.S. Department of Housing and Urban Development
(HUD) for homeless assistance program and policy communications. Manages the annual
community application process for County and nonprofit HUD Homeless Assistance
funding through the Continuum of Care process. Also manages the annual Point-in-Time
count.
Amanda McGill-
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HMIS Support from OPEH
•
Nikki Thomas-Campbell
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Information Systems Manager, 703-324-3284
Responsible for the day-to-day management of information systems including
ServicePoint/HMIS for Fairfax County.
Creates and manages over 130 programs within the ServicePoint System.
Ensures data quality measurements are true and accurate.
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Responds to requests for additional support from partners.
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Oversees contracts with vendors for phones and support.
Oversees budget for contracts
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Bowman Systems
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Contract for dedicated user support
Currently Barbara Schultheiss
Responsible for trainings and data quality processes
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Who do I contact for HMIS Help?
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Nikki Thomas-Campbell: Information Systems Manager
– Nikki.Thomas-Campbell@fairfaxcounty.gov
Barbara Schultheiss: Bowman Systems HMIS Consultant, 703-324-2396
– Barbara.Schultheiss@fairfaxcounty.gov
Stacey Matthews: Bowman Systems HMIS Consultant,
– Stacey.Matthews@fairfaxcounty.gov
– Temporary while Barbara is on leave
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From the Director
For our Community Partnership to prioritize and embrace our collective goals
through the 10-Year Plan requires increased transparency, data reporting and
analysis of the progress we make each year. –Dean Klein
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What is ServicePoint?
ServicePoint is a tool that helps by providing client, referral
tracking, case management, agency and program tracking.
– ClientPoint is the module used to enter, edit, view, and
print client information. Client information can be shared
among agencies to the desired extent of each agency.
– ShelterPoint is the module used to manage real-time
shelter check-in for shelters by utilizing a bed list to track
who was in the shelter on a particular day.
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What is an HMIS?
• Web-based software application used to record and store client-level
information.
• ServicePoint utilizes the Advanced Reporting Tool (ART), which
provides reports for agencies to see trends, populations, and
demographics. Organizations can use reports for fundraising, improved
organizational efficiency among other things.
• ServicePoint is HUD-compliant, HIPAA-compliant, and fully-encrypted.
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Goals & Objectives of Today’s Training
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Learn the importance of data and what it is used for
Understand and learn how to use ServicePoint
Learn the data elements input into HMIS
Learn and understand the concept of your program(s)
workflow
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Today’s Agenda
8:30 AM: Introductions (please introduce yourself, agency, and your position)
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Log into the HMIS training website: www3.servicept.com/training/fairfax (it will say your password has expired and
change your temporary password
9:00 AM: HMIS Workflow and training
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Search/Create Client
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Create a household of at least 3 people
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ROI
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Entry into program
10:15-10:30 AM: Break
10:30 AM: Client Details
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Assessments
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Goals
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Self-Sufficiency Matrix
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Update for the other two clients in household
12:15-1:30 PM: Lunch
1:30 PM:
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Review of Morning Session
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Service Transactions
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Bed Lists
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Log into HMIS live site: www3.servicept.com/fairfax (it will say your password has expired and change your temporary
password).
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User Certification
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Training Evaluation located at:
http://www.surveymonkey.com/s/YTMF3ZB
4:00 PM: Questions & Answers
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