Presented By: Faye Roberts
Compiled By: Faye Roberts & Phianna Lee
Fall 2013












Objectives
CCSYR Values
Ground Rules
What is Facilitation?
What does it mean within our group?
Who facilitates?
Exercises
Keywords & Concepts
Facilitation Tips
Video Clips
Reflection/Questions?
Resources

The training must be participatory

Reflect our values of the agency

Carried forward into our programs in our Conversation
sessions, mentorships and events

Build on the knowledge sharing of our newcomers to our
volunteers and beyond in to the community


To identify the knowledge, skills and attitudes our
volunteers have to communicate across cultural
boundaries
To put the values of respect and diversity into practice in
our everyday lives
Respect
Collaboration
Compassion
Accountability








Share knowledge
Be open
Show respect
Listen to each other
One person speaks
at a time
Honest with
feedback
Give feedback in
writing
BE YOURSELF!!!
*** May do one of the below due to time constraint ***

Circle name game: Names are said around + adjective/animal that starts with same
letter as their name

One minute intros: Introduce themselves in whatever way they want
(different types of expression - dance, song, or just speaking)

Diversity welcome: Welcome all different types of diversity in the room to make people
feel included, acknowledge & show respect important differences
that exist

“I’d like to welcome into the room…”

Women, men, transgendered people”

Young people, older people, people of all ages”

Single people, married people, people who are dating

Your families and people who supported you to be here

People who speak English, Spanish, Chinese, etc….

People who are (name the different races or ethnicities in the room)

People who are from (name the different geographies in the room)

The people native to this land
Your emotions – joy, grief, anger, disappointment, inspiration & otherwise.





Helps people think, understand, &
communicate their thoughts
Focus on goals & outcomes of the
group
Brainstorm ideas together
Engage & encourage each other to
participate
Feedback & questions are always
welcome!
Knowledge



Volunteer’s Role: Know what resources & programs available in community
Challenge: Try not to ignore the topic/participants
Solution: Go around the group & ask newcomers to participate
Skills



Volunteer’s Role: Have problem solving skills
Challenge: Make participants comfortable/at ease with the group
Solution: Greet each other by name to make participants feel welcomed
Attitudes



Volunteer’s Role: Comfortable in the mutual sharing of information
Challenge: Language barrier
Solution: Give assurance that it is all right to make mistakes during
conversations

Volunteers = Leadership + Direct the
Conversation

To allow newcomers to
participate in a manner
that shares:
◦ Respect
◦ Power/Empowering
◦ Acceptance (not just
tolerate)

Effective listening skills + feedback skills +
conflict resolution = framework to present

Volunteers to present their own experiences
as a part of everyone’s learning

Apply “labels” to each individual & ask them
how they feel/react – different walks of life to
tie into diversity/anti-oppression






Application/Applied/Shared
Learning
Recognize emotions in others
Fundamental “people skill”
Aware of the needs/wants
Consider other’s feelings &
factors in decision making
Attempt to put yourself in
someone else’s shoes to feel &
understand the person’s
perspective

…is simply seeing something the way it is
and saying, “That’s the way it is.”
“When reality confronts our notion of what
reality should be, reality always wins.”
(struggle with reality OR turn away from it)


ACCEPTANCE IS SIMPLY NON-JUDGMENTAL
UNDERSTANDING, NOT AGREEMENT,
sanction, compliance, sympathy,
encouraging, and the like

Encourages
CONFLICT

Encourages
RESOLUTION
C = Critique / Complaint
O = Offer new / old information
N = Negotiate change in other
T = Terminate / Take it personally
R = Righteous anger / indignation
O
= Overt (passive) aggression
L = Lay blame
D = Descriptive Language
I = I-messages
A = Appreciative Questions
L = Listen Actively
O = Open Acknowledgement
G = Genuine Support
Otters Holding Hands
http://www.youtube.com/watch?v=fKPx
5OaMHjw
U = Understand First
E = Emotional SelfAwareness
1) Choose to listen
2) Use open-ended comments/
questions
3) Use close-ended questions for
details
4) Be an effective listener
5) Identify information to resolve
conflict (not their behaviour)
6) Summarize to verify & support for
mutual understanding, despite
disagreement










Objective: To introduce leadership discussion &awareness
Encourages each participant to make a personal statement about
his/her understanding of what makes a good leader
Participants out of their chair & on their feet!
Place thoughtful leadership quotes on the walls
Quotes touch on different aspects of leadership
Stand by one quote that resonates well with personal views on what
makes a good leader
After chosen a quote(s), explain to the group why his/her chosen
quote is important to them
Share a leadership insight
Facilitator can write key ideas/words on white board
Further discussion questions/serve as a "bridge" to additional
leadership content [can use quotes from Gmail]
A = Assumptions  Road to conflict
B = Believing is Seeing
C = Conclusions  Two people can have
very different conclusions of the
same piece of data/picture/event

What contributes to
our A.B.C.’s?
◦ Personality
◦ Culture
◦ Gender
◦ Religious Beliefs
◦ Personal/Family Beliefs
◦ Previous Experience
(can tie into Diversity/AOP
piece?)
 D escribe (unwanted behaviour from others)
 E xpress (what you feel about this behaviour)
 A sk (what you want the other to do; requests explicitly for a
behaviour change)
 L ist the consequences
(write out payoffs/penalties, if contract is kept/broken)


Role playing
Skits
(provide a different situation (1-3 scenarios)
to each group & apply DEAL?)
Immigration Role Play
https://educationforjustice.org/freefiles/ImmigrationRolePlay07.pdf
http://www.state.nj.us/education/cccs/21cu
/1/Immigration%20RolePlay%20Handout.doc
To role play:

Identify the situation.

Add details.

Assign roles.

Act out the scenario.

Discuss what you have learned.
http://www.mindtools.com/CommSkll/Role
Playing.htm

Hold boundaries – time, number of questions, safe
space

Take risks – asking difficult/”stupid” questions, group
dynamic development

Be transparent – open why doing particular activities/

Listen for emotions – read the group’s emotions &
new experiments
reactions; what is not being said;
who is not speaking (probe with
questions)

Have clear goals – know what you want out of a particular

Reflect and summarize - take, generalize & summarize what topics are

Ask questions - clarification or go deeper; to guide back on topic:
session
present to lead to good conclusions
Can you give me an example of that?
Can you say more about that?
How did you get to that conclusion?
How do you see that relating to [whatever topic you’re
covering]?
◦ What do you think a solution to that could be?
◦ Have you experienced something like that before? What was it?
◦
◦
◦
◦
Introduction to Facilitative Leadership
http://www.youtube.com/watch?v=FtjBZATOSk
w (2:53 mins)

TEDxHampshireCollege - Jay Vogt - The Art of
Facilitation: Changing the Way the World Meets
http://www.youtube.com/watch?v=ZfZOvSU8PJ
E (18:08 mins) [0:57–5:37 mins] & [9:33-15:48 mins]





Appreciate the great stories shared from a
newcomer’s perspective to enrich our lives
Value the newcomer’s ability to teach us new
knowledge
Acknowledge the value of collaborative
learning (2-way street)
Be mindful of anti-oppression!





http://www.scaddingcourt.org/publication/pdfli
brary/ceapc_workshop/Newcomers.pdf (some
PPT outline ideas for reference)
Handouts on PPT slides & KSA’s
Rewards & Incentive Ideas:
http://www.uwsummit.org/campaign_info/fune
vents.htm
Certificate of Completion
Can write questions on sticky notes for further
discussion (if embarrassed/uncomfortable to
share in public)
Hope you had
a great time
with us today!
