Presented By: Faye Roberts Compiled By: Faye Roberts & Phianna Lee Fall 2013 Objectives CCSYR Values Ground Rules What is Facilitation? What does it mean within our group? Who facilitates? Exercises Keywords & Concepts Facilitation Tips Video Clips Reflection/Questions? Resources The training must be participatory Reflect our values of the agency Carried forward into our programs in our Conversation sessions, mentorships and events Build on the knowledge sharing of our newcomers to our volunteers and beyond in to the community To identify the knowledge, skills and attitudes our volunteers have to communicate across cultural boundaries To put the values of respect and diversity into practice in our everyday lives Respect Collaboration Compassion Accountability Share knowledge Be open Show respect Listen to each other One person speaks at a time Honest with feedback Give feedback in writing BE YOURSELF!!! *** May do one of the below due to time constraint *** Circle name game: Names are said around + adjective/animal that starts with same letter as their name One minute intros: Introduce themselves in whatever way they want (different types of expression - dance, song, or just speaking) Diversity welcome: Welcome all different types of diversity in the room to make people feel included, acknowledge & show respect important differences that exist “I’d like to welcome into the room…” Women, men, transgendered people” Young people, older people, people of all ages” Single people, married people, people who are dating Your families and people who supported you to be here People who speak English, Spanish, Chinese, etc…. People who are (name the different races or ethnicities in the room) People who are from (name the different geographies in the room) The people native to this land Your emotions – joy, grief, anger, disappointment, inspiration & otherwise. Helps people think, understand, & communicate their thoughts Focus on goals & outcomes of the group Brainstorm ideas together Engage & encourage each other to participate Feedback & questions are always welcome! Knowledge Volunteer’s Role: Know what resources & programs available in community Challenge: Try not to ignore the topic/participants Solution: Go around the group & ask newcomers to participate Skills Volunteer’s Role: Have problem solving skills Challenge: Make participants comfortable/at ease with the group Solution: Greet each other by name to make participants feel welcomed Attitudes Volunteer’s Role: Comfortable in the mutual sharing of information Challenge: Language barrier Solution: Give assurance that it is all right to make mistakes during conversations Volunteers = Leadership + Direct the Conversation To allow newcomers to participate in a manner that shares: ◦ Respect ◦ Power/Empowering ◦ Acceptance (not just tolerate) Effective listening skills + feedback skills + conflict resolution = framework to present Volunteers to present their own experiences as a part of everyone’s learning Apply “labels” to each individual & ask them how they feel/react – different walks of life to tie into diversity/anti-oppression Application/Applied/Shared Learning Recognize emotions in others Fundamental “people skill” Aware of the needs/wants Consider other’s feelings & factors in decision making Attempt to put yourself in someone else’s shoes to feel & understand the person’s perspective …is simply seeing something the way it is and saying, “That’s the way it is.” “When reality confronts our notion of what reality should be, reality always wins.” (struggle with reality OR turn away from it) ACCEPTANCE IS SIMPLY NON-JUDGMENTAL UNDERSTANDING, NOT AGREEMENT, sanction, compliance, sympathy, encouraging, and the like Encourages CONFLICT Encourages RESOLUTION C = Critique / Complaint O = Offer new / old information N = Negotiate change in other T = Terminate / Take it personally R = Righteous anger / indignation O = Overt (passive) aggression L = Lay blame D = Descriptive Language I = I-messages A = Appreciative Questions L = Listen Actively O = Open Acknowledgement G = Genuine Support Otters Holding Hands http://www.youtube.com/watch?v=fKPx 5OaMHjw U = Understand First E = Emotional SelfAwareness 1) Choose to listen 2) Use open-ended comments/ questions 3) Use close-ended questions for details 4) Be an effective listener 5) Identify information to resolve conflict (not their behaviour) 6) Summarize to verify & support for mutual understanding, despite disagreement Objective: To introduce leadership discussion &awareness Encourages each participant to make a personal statement about his/her understanding of what makes a good leader Participants out of their chair & on their feet! Place thoughtful leadership quotes on the walls Quotes touch on different aspects of leadership Stand by one quote that resonates well with personal views on what makes a good leader After chosen a quote(s), explain to the group why his/her chosen quote is important to them Share a leadership insight Facilitator can write key ideas/words on white board Further discussion questions/serve as a "bridge" to additional leadership content [can use quotes from Gmail] A = Assumptions Road to conflict B = Believing is Seeing C = Conclusions Two people can have very different conclusions of the same piece of data/picture/event What contributes to our A.B.C.’s? ◦ Personality ◦ Culture ◦ Gender ◦ Religious Beliefs ◦ Personal/Family Beliefs ◦ Previous Experience (can tie into Diversity/AOP piece?) D escribe (unwanted behaviour from others) E xpress (what you feel about this behaviour) A sk (what you want the other to do; requests explicitly for a behaviour change) L ist the consequences (write out payoffs/penalties, if contract is kept/broken) Role playing Skits (provide a different situation (1-3 scenarios) to each group & apply DEAL?) Immigration Role Play https://educationforjustice.org/freefiles/ImmigrationRolePlay07.pdf http://www.state.nj.us/education/cccs/21cu /1/Immigration%20RolePlay%20Handout.doc To role play: Identify the situation. Add details. Assign roles. Act out the scenario. Discuss what you have learned. http://www.mindtools.com/CommSkll/Role Playing.htm Hold boundaries – time, number of questions, safe space Take risks – asking difficult/”stupid” questions, group dynamic development Be transparent – open why doing particular activities/ Listen for emotions – read the group’s emotions & new experiments reactions; what is not being said; who is not speaking (probe with questions) Have clear goals – know what you want out of a particular Reflect and summarize - take, generalize & summarize what topics are Ask questions - clarification or go deeper; to guide back on topic: session present to lead to good conclusions Can you give me an example of that? Can you say more about that? How did you get to that conclusion? How do you see that relating to [whatever topic you’re covering]? ◦ What do you think a solution to that could be? ◦ Have you experienced something like that before? What was it? ◦ ◦ ◦ ◦ Introduction to Facilitative Leadership http://www.youtube.com/watch?v=FtjBZATOSk w (2:53 mins) TEDxHampshireCollege - Jay Vogt - The Art of Facilitation: Changing the Way the World Meets http://www.youtube.com/watch?v=ZfZOvSU8PJ E (18:08 mins) [0:57–5:37 mins] & [9:33-15:48 mins] Appreciate the great stories shared from a newcomer’s perspective to enrich our lives Value the newcomer’s ability to teach us new knowledge Acknowledge the value of collaborative learning (2-way street) Be mindful of anti-oppression! http://www.scaddingcourt.org/publication/pdfli brary/ceapc_workshop/Newcomers.pdf (some PPT outline ideas for reference) Handouts on PPT slides & KSA’s Rewards & Incentive Ideas: http://www.uwsummit.org/campaign_info/fune vents.htm Certificate of Completion Can write questions on sticky notes for further discussion (if embarrassed/uncomfortable to share in public) Hope you had a great time with us today!