XXX Region Business Continuity Plan (BCP)
Contents
1. Overview
1.1. Trim number
XX/XXXXX
BCP version number
0.1
BCP rationale
XXX
BCP review approval date
XX/XX/XXXX
Maximum Allowable Outage (MAO)
NB: Business days ONLY
1–2 days
1.2. BCP leaders
Owner
BCP Coordinator
BCP Backup
BCP Backup
(07)
(07)
(07)
Name
Position
Regional Director
DETE email
Alternate email
Phone (B/H)
(07)
Phone (A/H)
1.3. Emergency response summary

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
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



Remove immediate hazards and ensure safety of staff, customers and stakeholders and manage OH&S
Perform disaster management and facilities critical incident management
Respond to Cabinet/Parliament/Ministerial/DG correspondence and RTI/IP applications, provide policy and
media advice and briefings, and process legislative/judicial/mandatory reporting within statutory time limits
Maintain operation of ICT infrastructure and re-establish ICT connectivity using alternative access methods
Inform stakeholders of alternative practices, manage communication and liaise with regional ECEC services,
schools, training services, staff, and DETE (ISB)
Ensure sufficient staff are available to provide essential services (i.e. bring staff back early from leave, redelegate duties, reorganise teams and reporting lines) and provide key personnel with necessary work supplies
where required (e.g., mobile phones, hard copy files)
Process accounts payable/receivable and provide procurement services
XXX
1.4. Business Continuity Kits distribution
Name
Role
Hard copy locations

Electronic locations
 XX/XXXXX
 PDF on iPhone
 Copy on memory stick
Uncontrolled copy. Refer to the Department of Education, Training and Employment Policy and Procedure Register at http://ppr.det.qld.gov.au to
ensure you have the most current version of this document.
Page 1 of 23
XX Region Business Continuity Plan (BCP)
2. Strategies and Actions
2.1
Strategy overview (All hazards approach focusing on the outcomes)
No building (i.e. no access to
buildings or infrastructure)
No ICT
(i.e. no access to ICT)
Reduced access to people
(i.e. significant staff unavailability)
2.2
Actions
 Relocate to an alternative site (e.g., Local state school, other office site within region but outside emergency location, another Region,
Central Office or other government premises, work from home or virtual office set-up)
 Record message for incoming calls advising outage and contact details for emergent issues or divert phone to active phone line
 Work from externally stored files (e.g., Back-up tapes, USB/portable hard drive, home computer/iPad, manual processing based on
hardcopy documents)
 Work from systems available at a local state school, other office site within the region, another Region or Central Office, virtual office
set up
 Use alternative communication vehicles where DETE email services are unavailable (e.g., private email, telephone/mobile phone, iPad)
 Ensure back-up staff are cross-trained and utilised for key roles (e.g., succession planning, skills sharing)
 Import staff from other locations (e.g., other office site within region but outside emergency location, another Region, Central Office or
other government organisation, outsourced from a private supplier)
Plan and prepare (Pre-requisites to actioning BCP)
 Ensure BCP is up to date and accessible on data capable mobile phones (or memory sticks) for RD and all key area leaders
 Prepare BCP Kits with hard and soft copies of BCP, vital records and other resources needed in an emergency, review kit regularly and
store in multiple easily accessible offsite locations
 Ensure all staff are aware of BCP and their role(s) on activation
 Key area leaders supplied with data capable mobile phones or satellite phones and memory sticks to manage communication
 Key area leaders equipped with virtual desktop access at home (including access to any function specific ICT applications/technologies)
 State schools’ website details and personal contact details for Principals and regional key area leaders updated on RD and key area
leaders’ iPhone or memory sticks each Friday at EMG meeting
 Regional staff telephone directory (including personal contact information extracted from HR files) updated monthly on RD and key
area leaders’ iPhone or memory sticks
 Regional office doors to be locked or unlocked remotely and access to duplicate keys (in BCP Kit or at alternate location) for fleet cars
 XXX
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Page 2 of 23
XX Region Business Continuity Plan (BCP)
2.3
Continuity response actions (Continued delivery of minimal level of regional service for MAO in business days)
Business
area & MAO
Services to staff
Services to customers and
stakeholders
Services to RD, D-G and Minister
Business Systems Support
Regional
Services
1–2 days
 Implement staff communication
strategies e.g. SMS Messaging,
Phone trees.
 Ensure staff support plan in place
for all portfolio areas and
implement
 Review critical incident plans and
responses
 Co-ordinate information flow to
ensure one point of truth
 Brief updates on damage,
rectification solutions,
timeframes, costs and risks
 Liaise with Central Office (e.g.
MESU, Media Unit) through
briefs and direct reporting
 Respond to RTI/IP applications
 Co-ordinate identification and
allocation of physical and human
resources through portfolio
managers
3–5 days
 Manage recovery staff fatigue
 Continue services above
 Continue services above
 Continue services above
 Continue services above
 Process emergent funding
6–15 days
 Continue services above
 Continue services above
 Continue services above
 Continue services above
Facilities
1–2 days
 Select alternative site/s
 Engage 3rd party provider for
security and safety (e.g., Building
and Asset Services, Department
of Housing and Public Works)
 Manage ‘secure access’ to office
accommodation (i.e. affected
offices and alternate sites)
 Assist Central Housing Services to
manage staff housing
 Provide status updates to inform
decision making
 Provide classrooms and essential
services in conjunction with
Infrastructure Services Branch
 Brief on damage, rectification
solutions, timeframes, costs and
status updates
 Liaise with Infrastructure Services
Branch through briefs and direct
reporting
 Status updates via School Closure
website
 Process damage reports into
School Closure website
 Manage assets and deployment
3–5 days
 Assess alternate facilities/sites to
ensure suitability to perform
required functions
 Advise on asset recovery process
(e.g., resource replacement)
 Liaise with effected customers
and stakeholders on individual
 Brief on pending issues and
status updates
 Recommend update on damage
for School Closure website
Uncontrolled copy. Refer to the Department of Education, Training and Employment Policy and Procedure Register at http://ppr.det.qld.gov.au to ensure you have the most current version of this document.
Page 3 of 23
XX Region Business Continuity Plan (BCP)
2.3
Continuity response actions (Continued delivery of minimal level of regional service for MAO in business days)
Business
area & MAO
Services to staff
Services to customers and
stakeholders
requirements
Services to RD, D-G and Minister
Business Systems Support
6–15 days
 Coordinate and action
requirements for long-term
solutions
 Follow-up on asset recovery
 Follow-up with effected
customers and stakeholders
 Continue services above
 Continue services above
Human
resources
1–2 days
 Provide HR & OH&S advice
 Access and meet demand for
Employee Advisor Service
 Process staff payroll, leave and
temporary, permanent and
relieving appointments
 Arrange staff replacements and
monitor/reconcile establishment
for all schools and business units
 Process teacher transfers and
relocations
 Process QSuper/WorkCover
claims and case manage Return
to Work plans
 Provide HR and OH&S advice to
schools and other business units
 Access and meet demand for
Employee Advisor Service
 Arrange payment of wages
 Replace school-based staff
 Brief on contentious incidents
that impact employees, industrial
disputes, privacy issues, WH&S
and QPS requirements
 Manage HR for schools
 Manage payroll
 Activate Employee Advisor
Services
 Manage WH&S, WorkCover and
QSuper
 Implement temporary
manual/paper-based systems if
necessary
3–5 days
 Negotiate variation of
timeframes for employee
complaints and discipline
 Report notifiable incidents to
WHSQ
 Manage workplace investigations
 Brief on student harm
notifications
 Liaise with ESU on student harm
and employee misconduct issues
 Continue services above
6–15 days
 Respond to staff concerns
 Monitor investigations
 Brief on status updates
 Continue services above
 Assess region and school
requirements
 Brief on costings, purchases,
financials and status updates
 Create specific procurement plan
to maximise supplier capacity
Procurement  Provide procurement advice
& Finance
 Assess need for extra corporate
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Page 4 of 23
XX Region Business Continuity Plan (BCP)
2.3
Continuity response actions (Continued delivery of minimal level of regional service for MAO in business days)
Business
area & MAO
Services to staff
Services to customers and
stakeholders
Services to RD, D-G and Minister
Business Systems Support
1–2 days
cards, debit cards or cash and
supply to staff if required
 Pay staff reimbursements via
petty cash
 Assist staff with losses from
school sites to access funds from
department to replace personal
resources
 Manage supplier arrangements
and capacity
 Process accounts payable and
receivable
 Monitor cash flows in affected
schools and reimburse
expenditure incurred for
response
3–5 days
 Continue services above
 Activate GAPS payments if
necessary
 Activate streamlined payment
processes for schools and hub
functions
 Brief on status update
 Continue services above
6–15 days
 Coordinate fleet bookings and
servicing
 Continue services above
 Brief on status update
 Continue services above
ICT
1–2 days
 Establish status of outage
 Action alternative access to ICT
services (e.g., computer systems,
email, Internet, TRIM)
 Provide ICT advice to staff using
alternative access
 Provide ‘shopfront’ or counter
service (e.g., Service Now) to
communicate with customers
 Reinstate access to corporate ICT
services using land-based
connection in alternate location
 Brief on outage, alternative ICT
connectivity methods at event
site or alternative locations, and
status updates
 Use alternative ICT services to
access critical business systems
 Obtain back-up tapes and
establish temporary server to
ensure data integrity and safety
3–5 days
 Update of outage, status of safe
access to facilities and
restoration of ICT services at
event site
 Work with internal/external staff
to restore services
 Communicate current status to
Principals and Unit managers to
explain diminished ICT services
and capacity at event site
 Update key Central ICT staff of
outage status & state of play at
 Brief BCP leaders, key area
managers & ITB personnel
 Support and monitor ad hoc ICT
systems
 Migrate ICT back to primary
connections and services
and activate emergency supplier
arrangements
 Activate streamlined payment
processes (e.g., use corporate
cards for priority payments and
purchases)
 Provide hard copy processing
where necessary
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Page 5 of 23
XX Region Business Continuity Plan (BCP)
2.3
Continuity response actions (Continued delivery of minimal level of regional service for MAO in business days)
Business
area & MAO
Services to staff
 Assist staff with remote access
 Establish if practical to migrate
critical ICT services back to event
site
Services to customers and
stakeholders
event site
 Assist with remote access
Services to RD, D-G and Minister
Business Systems Support
6–15 days
 Work with internal/external staff
to restore services
 Migrate critical ICT services back
to event site
 Continue services above
 Continue services above
 Complete migration back to
primary connections and services
Early
Childhood
Education
and Care
(ECEC)
1–2 days
 Check safety of staff
 Monitor ECEC providers for
compliance with legislation,
continuity of ECEC service, and
health, safety and wellbeing
 Manage assessment and rating of
services based on priority
 Declare temporary sites safe and
suitable for operation where
possible
 Provide flexibility around service
approvals and exemptions to
regulations for existing approvals
 Provide complaints management
based on priority
 Brief on urgent impacts on
assessment/rating and
monitoring/compliance of ECEC
services and critical incidents
 Provide status updates
 Coordinate with other regions for
support with administration
 Activate alternative business
processes
 Manage daily mail (e.g., Australia
Post)
3–5 days
 Respond to staff wellbeing and
safety issues
 Provide hard copy processing
where necessary
 Continue services above
 Brief on pending issues and
status updates
 Analysis and support alternative
business processes
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Page 6 of 23
XX Region Business Continuity Plan (BCP)
2.3
Continuity response actions (Continued delivery of minimal level of regional service for MAO in business days)
Business
area & MAO
Services to staff
Services to customers and
stakeholders
Services to RD, D-G and Minister
Business Systems Support
6–15 days
 Support staff absences
 Continue services above
 Continue services above
 Continue services above
State
Schools
1–2 days
 Check safety of staff
 Provide back to school planning
 Respond to staff wellbeing and
safety issues (e.g., critical
incidents)
 Provide back to school planning
 Provide school and incident
reports, policy and procedure
advice and respond to queries
and complaints
 Provide support for teaching and
learning instruction
 Support student wellbeing and
safety (e.g., critical incidents,
reports of harm, student
protection, referral services)
 Ensure student safety outside
school environment and
manage/reschedule events (e.g.,
student hostels, camps, travel,
excursions, sports carnivals)
 Implement legislative deadlines
and seek extensions where
applicable (i.e. SDAs/appeals,
transport for SWD, special school
attendance, Prep early access)
 Complete key data requirements
(e.g. academic reporting,
NAPLAN)
 Brief on status update and
approval for school and media
alerts to be activated
 Respond to RTI and IP
applications
 Respond to information required
for subpoenas
 Activate alternative business
processes
 Manage daily mail (e.g., Australia
Post)
3–5 days
 Continue services above
 Continue services above
 Continue services above
 Continue services above
6–15 days
 Continue services above
 Continue services above
 Continue services above
 Process funding for Education
Uncontrolled copy. Refer to the Department of Education, Training and Employment Policy and Procedure Register at http://ppr.det.qld.gov.au to ensure you have the most current version of this document.
Page 7 of 23
XX Region Business Continuity Plan (BCP)
2.3
Continuity response actions (Continued delivery of minimal level of regional service for MAO in business days)
Business
area & MAO
Services to staff
Services to customers and
stakeholders
Services to RD, D-G and Minister
Business Systems Support
Support Funding Program, and
emergent funding for behaviour
and students with disabilities
Training and
employment
1–2 days
 Process complaints regarding
staff
 Provide remedial actions where
required
 Manage governance of
apprenticeships and traineeships
(e.g., Advice via TQCC, RTOs,
AACs, group training companies,
NFPs, state/private schools)
 Provide hard copies to replace
information sourced from call
centre, website and email service
 Liaise with Central Office, VET
coordinators, Industry Liaison
Officers to target employment
 Liaise with Principals on training
for skills shortage occupations
and labour market demands
 Brief on forecasting, TQCC
contentious issues, and status
updates
 Activate alternate business
processes for DELTA and SRM
3–5 days
 Provide oversight in accord with
the Further Education and
Training Act 2014
 Monitor the situation
 Provide information briefs as
required
 Continue services above
6–15 days
 Continue services above
 Continue services above
 Continue services above
 Continue services above
Services to RD, D-G & Minister
Business Systems Support
2.4
Recovery response actions (Staged return to normal business)
Business
area
Services to staff
Services to customers &
stakeholders
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Page 8 of 23
XX Region Business Continuity Plan (BCP)
2.4
Recovery response actions (Staged return to normal business)
Business
area
Services to staff
Services to customers &
stakeholders
Services to RD, D-G & Minister
Business Systems Support
Regional
services
 Lead return to normal sites
 Ensure continued staff support
 Liaise with HR to employ extra
staff to clear backlogs if required
 Reorganise teams and reporting
lines as applicable
 Lead return to normal services
 Review workplace investigation
processes
 Provide updates on progress of
recovery planning
 Commence recovery planning
 Lead recovery and restoration of
damaged systems and
documents
 Reconcile manual transactions
 Return to business as usual
Facilities
 Ensure buildings and facilities are
safe
 Replace damaged
facilities/resources (e.g., office
furniture, computers)
 Liaise with customers and
stakeholders to follow-up any
outstanding issues (e.g., repairs
and replacements of assets)
 Replace damaged
facilities/resources (e.g., office
furniture, computers)
 Brief on status of facilities and
any long term impacts
 Confirm facilities are back to
normal operations at event site
 Record assets
Human
resources
 Reconcile staff replacements and
appointments
 Reconcile QSuper/WorkCover
 Implement revised schedule
 Respond to outstanding queries
 Follow up with all affected
customers and stakeholders
 Resume human resource
processing functions
 Brief on status of recovery
planning and report on any
outstanding or contentious issues
 Restoration of any damaged
systems or documents
 Implement strategies to manage
backlog of data entry
 Perform stocktake, and damage
assessment and reconciliation
 Implement procurement plan
 Reconcile goods received and
payments against orders
 Reconcile and recover payments
from schools if applicable
 Brief on costings, purchases,
financials and status updates
 Restore/recover finance systems
(e.g., SAP)
 Reconcile hard copy processing
where necessary
 Implement strategies to manage
backlog of data entry
 Inform Unit managers and
 Confirm ICT services are back to
 Restore/recover ICT services,
Procurement  Organise reimbursements to staff
& Finance
 Procure replacement of damaged
facilities/resources (e.g., office
furniture, computers)
ICT
 Reconnect user devices/services
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Page 9 of 23
XX Region Business Continuity Plan (BCP)
2.4
Recovery response actions (Staged return to normal business)
Business
area
Services to staff
to event site
 Test all online services to ensure
availability
 Assess replacement of any
damaged equipment
Services to customers &
stakeholders
Principals that ICT services are
restored at event site
 Update central office key
stakeholders of progress in
restoring services
Services to RD, D-G & Minister
Business Systems Support
normal operations at event site
network or systems
ECEC
 Reconcile hard copy processing
 Monitor ECEC providers restore
safe and suitable services that
where necessary
comply with legislation
 Respond to outstanding queries if
 Assess and rate services ensuring
applicable
compliance to regulations
 Brief on long term effects and
strategies for assessment/rating
and monitoring/compliance of
ECEC services and critical
incidents
 Implement strategies to manage
backlog of data entry
State
Schools
 Respond to backlog of
outstanding queries
 Brief on progress of return to
business as usual
 Restore/recover regional office
processes
Training and
employment
 Respond to outstanding queries if  Assess outstanding queries for
applicable
impact to customers
 Brief on progress of return to
business as usual
 Restore/recover regional office
processes
 Implement legislative deadlines
where extensions were approved
 Complete any outstanding
academic data reporting
3. Interdependent Functions
ID no.
HR02
HR21
Name
MAO#
Type*
WMS Org Healthinjury managemt &
wellness & WH&S
WS Payroll Services
1–2
days
O
3–5
days
O&I
Description
Injury mgmt, Employee
Assistance Service,
WH&S
Pays into employee
bank accounts
Div/Unit
HR
HR
Name/Position
B/H
A/H
Email
Tony Weaire,
A/Director,
Organisational Health
Jeff Shelden, Director,
HR Payroll
07 3513 6543
0408 778 254
Tony.WEAIRE@dete.qld.
gov.au
07 3237 9985
0418 773 935
Jeff.Shelden@dete.qld.g
ov.au
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Page 10 of 23
XX Region Business Continuity Plan (BCP)
ID no.
MAO#
Type*
Description
1–2
days
3–5
days
O
Student harm & serious
official misconduct
Loading payment
schedules (data)
HR
1–2
days
1–2
days
O
CIR report and update
P&P
O
3–5
days
O
SS02
Back to School
Planning
Advising unacceptable
risks and investigation
outcomes
Regional coordination
and implementation
P&P
EC24
CMC & QPS
reporting
Grants and
Allowance
Payments
RASI critical
incident reporting
RASI monitoring
and compliance
ME01
Cabinet
information
1–2
days
O
Provision of local
information
MESU
ME02
Parliamentary
materials
6-15
days
O
Provision of local
information
MESU
Extnal
Health and hygiene
issues
1–2
days
O
HR24
FB03
EC22
Name
O
Div/Unit
Finance
SSD
Name/Position
B/H
A/H
Email
Peter Edwards,
Director, ESU
Ian Driver, Manager,
School Financial
Services
Catherine O’Malley,
ED, RASQ
Catherine O’Malley,
ED, RASQ
07 3055 2933
0401 661 965
Peter.EDWARDS@dete.q
ld.gov.au
Ian.DRIVER@dete.qld.go
v.au
07 3328 6770
0467 767 388
07 3328 6770
0467 767 388
Catherine.O'MALLEY@d
ete.qld.gov.au
Catherine.O'MALLEY@d
ete.qld.gov.au
Wayne Butler, ADG,
State Schools Operations
Melinda Rabbitt,
Director & CLLO
07 3513 5836
0429 569 009
0407 154 705
Melinda Rabbitt,
Director & CLLO
0429 569 009
0407 154 705
07 3034 5819
Wayne.BUTLER@dete.ql
d.gov.au
Melinda.RABBITT@dete.
qld.gov.au
minmin@aol.com.au
Melinda.RABBITT@dete.
qld.gov.au
minmin@aol.com.au
Qld
Health
# MAO = Maximum Allowable Outage = BUSINESS DAYS ONLY
* I = INPUT interdependency (i.e. CBF is dependent on another function) O = OUTPUT interdependency (i.e. another function is dependent on the CBF’s outputs)
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Page 11 of 23
XX Region Business Continuity Plan (BCP)
4. Communication Plan
4.1







Communication Objectives
Ensure all staff are kept informed of the situation and understand their roles and responsibilities
Inform internal and external stakeholders of outage, possible delays and reduced capacity
Provide team to operate phones to answer queries
Executive Director, Community Engagement and Partnerships, is the key contact in times of emergency to provide immediate strategic advice on DETE’s response
Provide timely and accurate media and communication management to protect DETE’s reputation and speed DETE/Qld Government’s response
Notify when temporary processes are finished and normal services are restored
XXX
4.2
Communication Matrix
Stakeholder
Communication needs
Staff
 What has happened and why it has happened?
 What will happen in the immediate future?
 Where is assistance available?
Families
Immediately:
 What has happened?
 Who are the staff members involved and are they safe?
 What does the family do now?
Later:
 How did it happen and what was the cause?
Who
Regional Director
How
Emergency number plus
website
Regional Director, ARD,
Principal, Senior Officer
(appropriate to event)
Staff contact lists
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Page 12 of 23
XX Region Business Continuity Plan (BCP)
4.2
Communication Matrix
Stakeholder
Communication needs
Who
Regional Director, ARD,
Principal, Senior Officer
(appropriate to event)
How
Community members, Local
Council, Council members
Local community
Immediately:
 What has happened?
 Is it safe?
 Could it happen again in the near future?
Later:
 What is the Department doing to ensure that it does not happen in the future?
Students/Internal
Customers




What is the impact on product/service delivery and quality?
How long will delivery be affected for?
How adversely will contractual conditions be affected?
Will the Department be able to continue trading into the immediate and longer
terms (longer term sustainability of supply)?
 What compensation will be made available?
 What other alternate sources of the product/service exist?
Regional Director, ARD,
Principal, Senior Officer
(appropriate to event)
Website
Email alerts
Suppliers






Any changes to supply requirements?
Will supply capacity be affected?
How long will inventory be required to be held for?
Any capacity for changed pricing?
What is the likely duration of supply impacts?
What compensation is available under contractual conditions?
Regional Managers
Contact lists
Regulators




What has happened and how?
What is being done to resolve the issue?
What is being done to prevent it happening again (if applicable)?
What is the compliant/capability/performance of other elated areas?
Regional Director, DRS,
Regional Managers
Portfolio contact lists
Uncontrolled copy. Refer to the Department of Education, Training and Employment Policy and Procedure Register at http://ppr.det.qld.gov.au to ensure you have the most current version of this document.
Page 13 of 23
XX Region Business Continuity Plan (BCP)
4.3
Key Information (Key messages to be communicated to recipients)
Communication Channel
Recipients
Regional services
 XXX
XXX
XXX
Facilities




Text, phone, email
Key regional staff,
infrastructure services,
senior management, Central
Office
HR
 Status of HR and OH&S service delivery
 Critical incident reporting
Text and phone
Staff (including school based
staff)
Procurement/Finance




Text, phone, email
Staff (including school based
staff)
Suppliers and customers
ICT
 System outage and status
 Alternative methods
 Restoration information
Text, phone, private email,
alternative access to Central
Office systems
Staff (including school based
staff)
ECEC
 Status of outage and operations delivered to services
 Update on safety issues
Text, phone, email
ECEC staff (including school
based staff) and services
SSD
 Critical information provided to senior management
 Status of outage and operations delivered to services
 Update on safety issues
Text, phone, email
SSD staff (including school
based staff)
Training and
employment
 Status update on safety issues
 Status of outage
Text, phone, email
Training and employment
staff (including school based
staff) and TQCC
Status of facility damage
Critical information provided to senior management
Critical Incident reporting for ISB (template)
School Closure website
Exemption information for procurement policy
Genuine urgency exemption form and corporate card as priority for payment
List of corporate card holders
Notification of supplier arrangements, negotiations and payments
NB: See 7. Contact List for full list of key ‘go to’ people when continuity arrangements are in place
Uncontrolled copy. Refer to the Department of Education, Training and Employment Policy and Procedure Register at http://ppr.det.qld.gov.au to ensure you have the most current version of this document.
Page 14 of 23
XX Region Business Continuity Plan (BCP)
5. Resourcing Requirements
5.1
People (Minimum required while under continuity arrangements as identified in 2.3 Continuity response and 2.4 Recovery responses)
Key area
Executive
Title
Responsibilities
Number
Regional Services
Facilities
HR
Procurement/Finance
ICT
ECEC
State Schools
Training and
employment
Maximum if required
XX
Uncontrolled copy. Refer to the Department of Education, Training and Employment Policy and Procedure Register at http://ppr.det.qld.gov.au to ensure you have the most current version of this document.
Page 15 of 23
XX Region Business Continuity Plan (BCP)
5.2
Physical resources
Current office buildings
and floor locations
1. XXX
2. State School locations ‘Schools/Org Units’ tab in Directory https://oneportal.deta.qld.gov.au/Pages/Default.aspx#
Requirement (NB: Region is responsible for purchase or supply)
Hot site (i.e. alternative site
Required
sourced by Facilities)
Special office
accommodation
XX land connections
Shopfront
Emergency call centre
XX meeting rooms
Customer service hub space
XXX
Business unit
Position
Phone (B/H)
Emergency Management Response Unit
Bruce Campbell, Infrastructure Services
0447 217 000
Position
Phone (B/H)
Phone (A/H)
Email
Mick Maas, Infrastructure Services
Phone: 0467 809 404
0467 809 404
emru@dete.qld.gov.au
 XX additional or special function vehicles
 XXX
Other
5.3






Not required
Contact details
ICT resources (NB: Region is responsible for purchase or supply)
ICT applications/
technologies
Additional to Standard Operating
Environment of MS Office suite,
email, Internet, OnePortal, G
drive, TRIM
Additional requirement
Contact details
 OneSchool
 Asset Manager
 ECEC database
Business unit
IT Solutions and Operations
 DELTA
 TSS
 NQAITS
Position
Mark Hind, Executive Director
 Smart Client
 SAP
 TQCC
Email
mark.hind@dete.qld.gov.au
 CRM
 Service Now
 XXX
Phone (B/H)
(07) 3237 0136
 XXX
 XXX
 XXX
Mobile
0448 152 150
ICT telecommunications
 Access to international calls
Business unit
Telecommunications and Data services
Additional to telecoms already
available in work area (e.g.,)
 XXX mobiles
Position
Jay Neven, Manager
 XXX remote access tokens
Email
jay.neven@dete.qld.gov.au
Uncontrolled copy. Refer to the Department of Education, Training and Employment Policy and Procedure Register at http://ppr.det.qld.gov.au to ensure you have the most current version of this document.
Page 16 of 23
XX Region Business Continuity Plan (BCP)
5.3
5.4
ICT resources (NB: Region is responsible for purchase or supply)
 XXX satellite phones
Phone (B/H)
(07) 3034 4950
 XXX
Phone (A/H)
0477 843 169
Service function alternatives and assistance
Service
DETE Website
Location
Access details
Assistance
http://deta.qld.gov.au
 Access from anywhere
1800 680 445
OnePortal
https://oneportal.deta.qld.gov.au/Pages/Default.aspx
 Login: corp/username and DETE
password for workstation
1800 680 445
Service Centre Online
https://qlddet.service-now.com/sco/
 Access from anywhere
1800 680 445
IT Helpdesk
1800 680 445
Service Now
https://qlddet.service-now.com
 Login: corp/username and DETE
password for workstation
1800 680 445
OneSchool
https://oslp.eq.edu.au
 Login: corp/username and DETE
password for workstation
 PIN number required
1800 680 445
School Closures
http://esc.eq.edu.au
 Login: corp/username and DETE
password for workstation
John Griffith (07) 3034 6010
Bruce Campbell (07) 3034 6011/0447 217 000
Mick Maas (07) 3034 6012/0467 809 404
Closed school list
http://www.qld.gov.au/education/schools/informatio
n/pages/closure.html
http://deta.qld.gov.au/natural-disasters.html
 Access from anywhere
 Access from anywhere
1800 680 445
Corporate Webmail
https://webmail.dete.qld.gov.au
 Work emails on Internet
 Login: corp/username and DETE
password for workstation
1800 680 445
Uncontrolled copy. Refer to the Department of Education, Training and Employment Policy and Procedure Register at http://ppr.det.qld.gov.au to ensure you have the most current version of this document.
Page 17 of 23
XX Region Business Continuity Plan (BCP)
5.4
Service function alternatives and assistance
Service
TRIM Web
Location
Access details
Assistance
https://trimweb.qed.qld.gov.au
 TRIM on Internet via VPN or
workstations
 Available from state schools and
DETE Office locations
1800 680 445
MyHR
https://oneportal.deta.qld.gov.au/SERVICES/HUMANR
ESOURCES/PROJECTS/MYHR/Pages/Default.aspx
 From any DETE network (i.e. state
school, Regional Office)
 Login: corp/username and DETE
password for workstation
1800 680 445
Learning Place
http://education.qld.gov.au/learningplace
 Login: corp/username and DETE
password for workstation
1800 680 445
Training Queensland
Customer Centre
(TQCC)
1800 210 210
(07) 3828 2105 Regional staff forward calls in outage
(07) 3034 6101 Level 10, 61 Mary Street, Brisbane
https://nqaits.acecqa.gov.au/main.aspx
 Access to building requires current
government ID card
John Emery (07) 3034 6103
 Individual login required
1300 667 319
National Quality
Agenda IT System
(NQA ITS)

5.5
Vital Records (Records or information required during the disruption/outage to continue essential services)
Electronic
(e.g., end-user created
databases, spread sheets)
Description
 BEMIR (asbestos register)
 Establishment list
 Standing Offer Arrangements
 Procurement forms
 School Directory
Location
Department of Housing and Public Works website
G drive/XXX
OnePortal/local devices
OnePortal/local devices
OnePortal/local devices
Uncontrolled copy. Refer to the Department of Education, Training and Employment Policy and Procedure Register at http://ppr.det.qld.gov.au to ensure you have the most current version of this document.
Page 18 of 23
XX Region Business Continuity Plan (BCP)
5.5
Vital Records (Records or information required during the disruption/outage to continue essential services)
Printed
(e.g., contracts)
5.6
Description
 Service Now
 ECEC file notes
 XXX
 Key area contact list
 Current regional staff telephone directory, including personal
contact information extracted from HR files (updated monthly)
 Copy of current BCP
 Principals’ personal contact details and state school website
addresses to access School Emergency Plans
 XXX
Location
OnePortal/local devices
G drive/XXX
Provided on last page of BCP to facilitate updating
Data capable mobile phones or memory sticks for RD and key managers
Data capable mobile phones or memory sticks for RD and key managers
Data capable mobile phones or memory sticks for RD and key managers
Related Plans (Interconnected plans and procedures)
Plan Name
Location
Contact details
DETE Emergency Management
Manual and Plans
https://oneportal.deta.qld.gov.au/Services/Facilities/emergencysec
uritymanagementinformation/Pages/default.aspx
Emergency and Security Management Unit (ESMU)
qld-dete-emru@id.ngcomms.net
John Griffith, Phone: (07) 3034 6010 or 0477363435
Bruce Campbell, Phone: (07) 3034 6011 or 0447 217 000
Mick Maas, Phone: (07) 3034 6012 or 0467 809 404
Business Continuity
Management Framework
http://deta.qld.gov.au/corporate/business-continuity.html
Business Continuity
Management procedure
http://ppr.det.qld.gov.au/corp/governance/Pages/BusinessContinuity-Management-(BCM).aspx
Director, Governance and Risk,
Governance Strategy and Planning
enterprise.riskmanagement@dete.qld.gov.au
phone: (07) 3513 6913 or 0477 331 151
DETE Business Continuity Plan
(Level 1)
Electronic copy stored at: 14/62114
Emergency Response Plan
XXX
XXX
Uncontrolled copy. Refer to the Department of Education, Training and Employment Policy and Procedure Register at http://ppr.det.qld.gov.au to ensure you have the most current version of this document.
Page 19 of 23
XX Region Business Continuity Plan (BCP)
6. Testing and Activation Register
6.1
BCP testing, maintenance and event log (Continuous improvement made to BCP from tests and reviews of disruptive events)
Date tested or activated
Reason for review
Type of test completed and/or changes made
Maintained by
Uncontrolled copy. Refer to the Department of Education, Training and Employment Policy and Procedure Register at http://ppr.det.qld.gov.au to ensure you have the most current version of this document.
Page 20 of 23
XX Region Business Continuity Plan (BCP)
7. Contact List
Key area
(current as of: XX/XX/XXXX)
Name
Position
Office
phone
BCP Owner
(07)
BCP Coordinator
(07)
BCP Backups
(07)
Mobile
Email
(07)
Emergency and
Security
Management Unit
(ESMU)
John Griffith
Manager, Real Estate, Emergency &
Environmental Management
(07) 3034 6010
0477363435
qld-dete-emru@id.ngcomms.net
Bruce Campbell
Principal Facilities Services Officer, Real
Estate, Emergency & Environmental
Management
(07) 3034 6011
0447 217 000
qld-dete-emru@id.ngcomms.net
Mick Maas
Principal Facilities Services Officer, Real
Estate, Emergency & Environmental
Management
(07) 3034 6012
0467 809 404
qld-dete-emru@id.ngcomms.net
Governance
Strategy &
Planning
Amanda Scanlon
Director, Governance and Risk
(07) 3513 6913
0477 331 151
enterprise.riskmanagement@dete.qld.gov.au
ICT support
Nicholas Long
Executive Director, IT Solutions and
Operations
(07) 3034 4330
0447 043 772
nicholas.long@dete.qld.gov.au
Jay Neven
Manager, Network and
Communications (Platform Operations)
(07) 3034 4950
0477 843 169
jay.neven@dete.qld.gov.au
Jim Watterston
Director-General
(07) 3034 4752
-
Jim.WATTERSTON@dete.qld.gov.au
Regional Director
(07)
The Executive
Executive support
(07)
(07)
Uncontrolled copy. Refer to the Department of Education, Training and Employment Policy and Procedure Register at http://ppr.det.qld.gov.au to ensure you have the most current version of this document.
Page 21 of 23
XX Region Business Continuity Plan (BCP)
Key area
Name
Position
Regional services
Office
phone
Mobile
Email
(07)
(07)
Facilities
(07)
(07)
Human Resources
(07)
(07)
Finance
(07)
(07)
Information
Technology
(07)
Early Childhood
Education & Care
(07)
State Schools
(07)
(07)
(07)
(07)
Training &
Employment
(07)
Employee
Assistance
Program
(07)
Media
(07)
Kylie Dale
Principal Human Resource Consultant,
Organisational Health
(07) 3513 6554
0407 037 599
(07)
(07)
Corporate
(07)
Uncontrolled copy. Refer to the Department of Education, Training and Employment Policy and Procedure Register at http://ppr.det.qld.gov.au to ensure you have the most current version of this document.
Page 22 of 23
XX Region Business Continuity Plan (BCP)
Key area
Name
Position
Office
phone
Mobile
Communication
Christopher Brandt
Director, Community Engagement and
Partnerships
(07) 3328 6609
0459 828 027
Building Managing
Agents
Vendors or
Suppliers
Miscellaneous
Email
(07)
(07)
Managed Print Service, Professional
Services Consultant, CSG
(07)
Staples
(07)
Confidential waste removal, Shred-X
(07)
Building Management (including
cleaners), CBRE
(07)
Signs
(07)
Mail
(07)
Lighting
(07)
Corporate Services Officer, DETE for
Kilometric allowance claimants
(07)
Facilities Services Officer, QFleet
Management, Infrastructure Branch
(07)
XXX
(07)
XXX
(07)
XXX
(07)
(07)
(07)
Uncontrolled copy. Refer to the Department of Education, Training and Employment Policy and Procedure Register at http://ppr.det.qld.gov.au to ensure you have the most current version of this document.
Page 23 of 23