Mainstreaming telecom:
Using IT for business
Elizabeth K. Adams
President and CEO, TeleManagement Forum
eadams@tmforum.org
A brief primer on TMF
• Our target market: Information and
Communications Services providers
and their suppliers
• Our mission: Apply technology to
automate business processes:
– Internal to the service provider
– Across the value chain
• Keyword: New Generation OSS
OSS: Now more than ever
Product
• Reliability
• Features
Sales
• Easy to use
• Performance • Accessible
Installation
• Responsive
• Price
• Knowledgeable
• Interval
• Professional
Resolution
• Date met
• Follow up
• Progress
• Fast repair
reports
• Repair when
• Follow up
‘E’ expectations add:
promised
• No initial
• Speed
• Progress report
failure
• Anytime, anywhere
• Follow up
• No repeat
• ‘The experience’
troubles
Source: Customer Value Management, Inc.
 E. Adams and TM Forum 1999
Customer
line of
visibility
Billing
• No surprises
• Easy to understand
• Problems easily resolved
• Timely
A holistic approach
A common business
process framework
Process
Implementation
‘rules’ for plug
and play
Systems
NewGenOSS:
Plug and Play to
meet today’s
requirements
 E. Adams and TM Forum 1999
Integration
Common
Information information
models to link
processes
Products
‘Off-the-shelf’
products that work
together
Process component
NGOSS
priorities:
• e-business
• multi-sector
• web-enabled
 E. Adams and TM Forum 2000
Information Component
Can you provide this?
Yes
When can I have it?
Early decision:
• Neutral models
• Mainstream
(OMG) methods
NGOSS priorities:
• reusable
• accessible
Two weeks from order
Here are the details...
System A
 E. Adams and TM Forum 2000
System B
Systems component: major focus
of NGOSS initiative
A common business
process framework
Process
Implementation
‘rules’ for plug
and play
Systems
NGOSS
Common
Information information
models to link
processes
Products
 E. Adams and TM Forum 2000
‘Off-the-shelf’
products that work
together
Product component
Vendor A product
NGOSS priorities:
Vendor B product
•
•
•
•
plug in and out
apply principles
apply technologies
provide reference
implementations
Vendor C product
Vendor D product
TeleManagement World drives deadlines and commercial viability
 E. Adams and TM Forum 2000
TMF and TINA-C
• Architecture
– Common root in OSCA/INA
– Enterprise models bear relationship to TOM
– Component / building block approach to software
taken on and expanded
– Network model influenced connection management
• Mapping from business process to systems
– Joint TINA/TMF reflected in Systems Integration
Map aspect of NGOSSb
www.tmforum.org