Chase Collegiate Final Campaign Reporting As of June 3rd, 2012 June 13, 2012 Table Of Contents 2 Executive Summary Campaign Flowchart Reporting Statistics Search Engine Optimization Paid Search Electronic Direct Mail Performance Statistics Next Steps 3 4 6-7 8-10 11-13 14-17 18-20 21 Appendix Creative Elements Paid Search Ads Display Ads Website Statistics Keyword/Display Performance 23-54 55-56 57-58 59-61 62-67 2 Executive Overview • In terms of the overall progress report, we continue to beat 6 of the 7 Key Performance Indicators (KPIs). The most telling of our campaign performance is the % of new visits which has increased 47% when comparing the identical time frame this year to last. • SEO was performed from 2/20 – 6/3, with a one week hiatus the week of 4/16. A total of 32 press releases were distributed for the purpose of generating backlinks to the Chase Collegiate site. Every image on the site now has an alt image description. The 13-week measurement period is now 6/4 – 9/2 to assess the quarter immediately following SEO efforts. We will provide that report shortly thereafter. • SEM (paid search) consisted of bidding on a total of 105 keywords/phrases. The Charter/Collegiate ad group returned the best overall CTR and our added value effort returned 25% better performance than the initial campaign. This is primarily due to the elimination of lower performing keywords. Based on geographic response indices, Brookfield, Meriden, Middletown, Monroe, Southington, Torrington and Waterbury represent the greatest opportunity for additional marketing outreach. • eDM consisted of 22 mailings to the Chase house list as well as targeted prospects in the defined geography. We consistently exceeded our norms in terms of both open and CTRs. The 2/29 mailing with the subject line of “Doesn’t your child deserve the best education?”, returned the best overall performance, suggesting a strong, emotive/guilt approach is effective for subject lines. Moving to the more prominent “clickable buttons” began driving a greater percentage of all clicks once we instituted that on 5/3 and should be continued moving forward. Based on the final matchback results, we mailed to 15 of the Information Session/Open House sign-up prospects. All were from the unscreened household income list that we tested on 3/12, suggesting that we consider dropping the HHI screen since this is a self-reported number, it is directional at best and may eliminate many qualified prospects who don’t complete that field of the questionnaire. • Display Ads featured the Open House messaging ran through the April 15 th Open House date with branding creative that followed through 6/3. As is typically the case, overall, the remarketing portion of the campaign returned a better CTR (0.123% v. 0.088%). For the branding creative, we included a larger rectangle size that yielded the best overall CTR (0.176%) in terms of ad size. The branding creative that featured images of children with the prominent “Contact Us” CTA during the added value portion of the campaign returned the best overall performance of all creative messaging. • Competitive slide has been updated reflecting Chase as having the greatest percent increase in Unique Visitors from December 31st, 2011 through April 30th, 2012 but still 2nd based on the overall trend over the 16 month time period. 3 Final Campaign Flowchart February 2012 Media Vehicle 1/30 2/6 2/13 March 2012 2/20 2/27 3/5 Feb28 Info Session April 2012 3/12 3/19 3/26 4/2 4/9 May 2012 4/16 4/23 4/30 Apr15 Open House Brand Ads 5/7 5/14 5/21 # of 5/28 Units / Imps Brand Ads Search Engine Optimization (SEO) Press releases every Tu, Th through week of 2/27. Beginning week of 3/5, moving ot Tu,We,Th Press releases 2-3x weekly. Alt Image tag labeling throughout site Up to 35 keywords & phrases -- Implementation, creation and submissions Up to 35 keywords & phrases -- Implementation, creation and submissions Paid Search (SEM) Google AdWords (key word search) Text Google AdWords (key word search) Text 1,210,,170 Up to 35 keywords & phrases 903,079 Up to 35 best performing keywords & phrases Electronic Direct Mail (eDM) 40,425 (16x) Parents with Children age 13 and under, with HHI $250,000+ (Zip Code Targeted) 40,425 (16x) Parents with Children age 15 and under, with HHI $150,000+ (Zip Code Targeted) 2/23 Th 2/27,2/29 3/6,3/8 3/12,3/15 3/20,3/22 Mo,We Tu,Th Mo,Th Tu,Th 3/28 4/3,4/5 We Tu,Th 4/9,11,13, 14 Mo,We,Fr ,Sa 646,800 4/26 5/3 5/10 5/17 5/22 5/31 Th Th Th Th Tu Th 242,550 Online Display Ads: (300x250, 728x90, 160x600) Contextual & Retargeting with zip code targeting Contextual & Retargeting with zip code targeting Total Impressions 4,039 total clicks, 4,218,528 impressions 555 total clicks, 757,996 impressions 4,218,528 757,996 7,979,123 4 Overall Progress Report: Site Traffic Reporting When examining the Google Analytics visitor overview, in 6 of the 7 key performance indicators (KPIs) we consistently performed better this year when compared to last using identical time frames. METRIC Visits Unique Visitors Pageviews Pages/Visit Avg. Visit Duration Bounce Rate % New Visits 2012 104,778 34,970 383,289 3.66 4.00 38.18% 26.16% 2011 111,002 26,993 368,970 3.32 2.70 43.34% 17.84% % Change -6% 30% 4% 10% 48% -12% 47% + + + + + + Each reported period based on 2/20 - 6/3 of each year shown. Key takeaway: Unique visitors and % of new visits are up dramatically even though total visits have declined 6% – driven by repeat visitors exclusively since. Our campaign effort has sent more qualified visitors to the Chase website who consumed a greater number of pageviews and pages per visit. Site visitors are spending more time with the site overall, and find the content relevant and engaging based on the lower bounce rate, increased pageviews and pages per visit. 5 Multi-Year Progress Report: Site Traffic Reporting METRIC Visits Unique Visitors Pageviews Pages/Visit Avg. Visit Duration Bounce Rate % New Visits 2012 104,778 34,970 383,289 3.66 4.00 38.18% 26.16% '12 v. '11 -6% 30% 4% 10% 48% -12% 47% 2011 111,002 26,993 368,970 3.32 2.70 43.34% 17.84% 11 v. '10 13% 13% -1% -12% -1% 3% 0% 2010 98,546 23,844 371,293 3.77 2.72 42.08% 17.91% '10 v. '09 61% 31% 88% 16% 50% 8% -29% 2009 61,029 18,252 197,971 3.24 1.82 39.09% 25.10% '09 v. '08 16% 18% -7% -20% -21% 20% -14% 2008 52,536 15,469 212,967 4.05 2.30 32.49% 29.05% '12 v.'08 99% 126% 80% -10% 74% 18% -10% First Google Analytics Data: 2/21/08. Each reported period based on 2/20 - 6/3 of each year shown. Key takeaway: • Total Visits have doubled since first reported analytics which peaked in the 2011 period. This may be attributable to a new website feature/offering, i.e., student portal, parent portal, etc. • Unique visitors are at an all-time high for this year as are Pageviews. • Pages/Visit are up this year compared to last, but down for the entire five year horizon. If the site was new in 2008, this can be attributed to novelty of the site in 2008, skewing comparison. • Average Visit Duration is 4 minutes, also an all-time high. This is usually an indication of ongoing website content updates that visitors find interesting and engaging. • The Bounce Rate and % of New Visits are second only to the initial analytics year which may also be attributed to novelty of the site. 6 SEO Effort: Actions Taken – Distributed 32 keyword optimized press release. – Alt image tags added to ALL website images. Spreadsheet of images, tags and site locations is provided as a separate Excel file. – Site submitted to Google, Yahoo, Bing and all top level search engines every week from 2/20 – 6/3. – Performed high authority link building where we received approximately 1,000 unique anchor text backlinks each month – Meta keywords remain as: preschool in ct, pre preschool in ct, best schools in ct, charter schools ct, private schools ct, catholic schools ct, arts schools in ct, best high schools ct, performing arts schools in ct, pre kindergarten schools in ct, visual arts schools in ct – Keywords/phrases containing “catholic” and “charter” will remain as meta tag keywords, appearing in website code only. Remaining in the background assists search engines in categorizing organic and paid search relevance. Prospects seeing search results will not see anything visible about catholic or charter, just Chase as an option in their search results with no mention of the actual keywords. These competitive keywords are important to keep in the mix since they drive significant search volume. It helps us stay visible in the search environment against the competition. 7 SEO/Paid Search Effort: Keywords/Phrases 1 academic programs in ct 11 boys soccer in ct 21 performing arts schools in ct 31 private schools ct 2 advanced placement programs in ct 12 boys tennis in ct 22 pre kindergarten and kindergarten schools in ct 32 small classroom sizes in ct 3 arts schools in ct 13 boys wrestling in ct 23 pre kindergarten schools in ct 33 summer studies in ct 4 best catholic schools in ct* 14 catholic schools ct* 24 pre preschool in ct 34 visual arts schools in ct 5 best collegiate schools ct 15 charter schools ct* 25 preschool in ct 35 soccer camps in ct 6 best elementary schools in ct 16 collegiate elementary schools ct 26 private catholic schools in ct* 7 best high schools ct 17 collegiate high schools ct 27 private elementary schools ct 8 best middle schools ct 18 collegiate schools ct 28 private high schools ct 9 best private schools in ct 19 girls basketball in ct 29 private middle schools in ct 10 best schools in ct 20 girls soccer in ct 30 private preschools in ct Backlinks generated * Background keywords only used for competitive purposes. Releases will not contain these keywords/phrases. Keyword list used for organic and paid search with the exception that for paid search, the in ct or ct reference will be omitted. 8 SEO Effort: Schedule of Press Releases Bonus Distribution Release # 1 2 3 5 6 7 4 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Release File Name Date 23-Feb 28-Feb 1-Mar 6-Mar 7-Mar 8-Mar 13-Mar 14-Mar 15-Mar 20-Mar 21-Mar 22-Mar 27-Mar 28-Mar 29-Mar 3-Apr 1-May 2-May 3-May 5-May 9-May 10-May 15-May 16-May 17-May 22-May 23-May 24-May 29-May 30-May 31-May 1-Jun 1stReleaseMouzon_scholarship 2ndRelease1211 Sarah McCauley 3rdRelease Lea Peterson 5thRelease1011 Community Talks 6thRelease0212 Kindergartners s Peabody Museum 7thRelease0212 Amanda Senanayake_ScienceFair 4thReleaseAllStarsinWesternNewEngland 8thRelease0212RachelLewis release 9thRelease0212 Ray Behr_Hall of Fame FNL 10thRelease1011 Former NBA Start Visits Middle School 11thRelease1011 WSO_Chase Masterclass 12thRelease1011 Kaouris_fencing 13thReleaseWrestlingPlaces7 14thReleaseBoysSoccer 15thReleaseBoysTennisandSoccerCampsREVISED 16thRelease0212 Wellness Day_Local Experts Release 1stReleaseMouzon_scholarship 2ndRelease1211 Sarah McCauley 3rdRelease Lea Peterson 4thReleaseAllStarsinWesternNewEngland 5thRelease1011 Community Talks 6thRelease0212 Kindergartners s Peabody Museum 7thRelease0212 Amanda Senanayake_ScienceFair 8thRelease0212RachelLewis release 9thRelease0212 Ray Behr_Hall of Fame FNL 10thRelease1011 Former NBA Start Visits Middle School 11thRelease1011 WSO_Chase Masterclass 12thRelease1011 Kaouris_fencing 13thReleaseWrestlingPlaces7 14thReleaseBoysSoccer 15thReleaseNEWTennisREVISED 16thRelease0212 Wellness Day_Local Experts Release Keyword 1 Keyword 2 private school girls soccer in ct performing arts schools in ct private middle schools in CT collegiate elementary schools ct private high schools ct collegiate high schools ct best schools in ct girls basketball in ct best middle schools ct art schools in ct summer studies in CT boys wrestling in ct boys soccer in ct boys tennis in ct academic programs in ct private school girls soccer in ct performing arts schools in ct collegiate high schools ct private middle schools in CT collegiate elementary schools ct private high schools ct best schools in ct girls basketball in ct best middle schools ct art schools in ct summer studies in CT boys wrestling in ct boys soccer in ct boys tennis in ct academic programs in ct small classroom sizes best private schools in ct academic programs in ct collegiate schools ct best elementary schools in ct best high schools ct advanced placement programs in ct best collegiate schools ct visual arts schools in ct preschool in ct pre preschools in ct pre kindergarten and kindergarten schools ct pre kindergarten schools in ct private preschools in ct girls tennis in ct soccer camps in ct private elementary schools ct small classroom sizes best private schools in ct academic programs in ct advanced placement programs in ct collegiate schools ct best elementary schools in ct best high schools ct best collegiate schools ct visual arts schools in ct preschool in ct pre preschools in ct pre kindergarten and kindergarten schools ct pre kindergarten schools in ct private preschools in ct soccer camps in ct private elementary schools ct 9 Paid Search Effort: Ad Groups Ad group report (Feb 27, 2012-Jun 3, 2012) Ad group Best Catholic (competitive) Charter/Collegiate (Competitive) Elementary School High School Middle School Pre-K Sports Summer Academics Total - Search Total - Display Network Total Clicks 722 42 251 277 137 121 541 594 449 1,899 1,232 3,131 Impressions 435,296 33,482 18,323 177,400 80,920 125,871 411,726 758,343 71,888 281,948 1,831,301 2,113,249 CTR 0.17% 0.13% 1.37% 0.16% 0.17% 0.10% 0.13% 0.08% 0.62% 0.67% 0.07% 0.15% Avg position 2.8 3.1 2.8 2.8 3.0 2.9 3.2 2.1 4.0 3.4 1.4 2.5 Key Takeaway: Charter/Collegiate (Competitive) ad group continues to yield the greatest CTR although Summer Academics is producing the greatest number of clicks most recently due to seasonality. Overall, the CTR and CPC improved during the Added Value campaign period. This improvement can be attributed to optimized keywords and ad copy. 10 Paid Search Effort: Keywords Overview Campaign Total Chase Collegiate Paid Search Total Chase Collegiate Paid Search Added Value Clicks 958 647 Impressions 151,451 81,952 CTR 0.63% 0.79% Avg. position 3.49 4.26 Quality score 3 4 Key Takeaway: • Keywords of “summer camps” and “private schools in ct” are driving the greatest number of clicks with 381 and 190 clicks respectively. • Highest CTR performance from “collegiate schools” at 10%, followed by “boys soccer camps”, “pre kindergarten and kindergarten schools” and “grade schools in ct which are all in the 4-5% range. • Only top performing keywords and ad variations were carried into Added Value portion of campaign to maximize performance – results, 25% higher CTRs • All keywords maintaining a minimum Quality Score of 3 out of 10 or better. • Campaign was optimized both automatically and manually using dynamic algorithms to serve the best performing ad for each keyword call to produce the greatest number of clicks within budget. 11 Paid Search Effort: Geographic Response Indices Index %Clicks to %Students Index %Impressions to %Students Index %Cost to %Students Index 1000 500 Woodbury * Woodbridge Wolcott Watertown * Waterbury Torrington Thomaston Southington Southbury * Shelton Seymour Sandy Hook * Oxford * Newtown * Naugatuck Monroe * Middletown * Meriden Litchfield Cheshire * Brookfield * Bethlehem 0 Reading chart: In Middletown, the % of clicks and impressions served are over-indexing to the current student population at 556 and 651 respectively, thereby justifying the higher cost index of 547. In Cheshire, the % of clicks and impressions served are under-indexing to the current student population at 67 and 65 respectively, thereby explaining the lower cost index of 63. Key takeaway: Between the two towns, Middletown represents a greater opportunity for additional marketing activity, i.e., town-specific events, place-based advertising, etc. 12 eMail Effort: Final eDM Schedule 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 Mail Date Subject Line 02/23,Thu 02/27,Mon 02/29,Wed 03/06,Tue 03/08,Thu 03/12,Mon 03/15,Thu 03/20,Tue 03/22,Thu 03/28,Mon 04/03,Tue 04/05,Thu 04/09,Mon 04/11,Wed 04/13,Fri 04/14,Sat 4/26, Thu 5/3, Thu 5/10, Thu 5/17, Thu 5/22, Tue 5/31, Thu You're cordially invited to attend Seats still available tomorrow Doesn't your child deserve the best education? Make a move today. Your child's future depends on it! You only have one chance to educate your child! Grants provided to 49% of students! Exclusive invitation. Private tour! Doesn't your child deserve the best education? The Right Teacher Can Make A Difference Make a Difference in Your Child's Future Give Your Child a Head Start on Life Make a Difference in Your Child's Education Give your child a valuable education A Great Education is the Chance of a Lifetime We're Saving You a Seat! Spend Sunday at Our House! Doesn’t your child deserve the best education? Make a Difference in Your Child’s Future The Right Teacher Can Make A Difference A Great Education is the Chance of a Lifetime Exclusive Tour Invitation for You! Give your Child a Head Start on Life Creative / Offer 2/28 Information Session w/ RSVP Date 2/28 Information Session w/out RSVP Date Schedule a Visit Today! Schedule a Visit Today! (…make a move for your child's future) Schedule a Visit Today! (...Kanisha / Yale testimonial) p/u 3/8 creative The Chase Difference…Public Speaking p/u 2/29 creative + subject line (best overall brand ad performer) The Chase Difference…Our Teachers The Chase Difference…Educating the whole child 4/15 Open House The Chase Difference…Our Teachers 4/15 Open House The Chase Difference…Public Speaking 4/15 Open House The Chase Difference…Our Students 4/15 Open House The Chase Difference…Our Teachers 4/15 Open House The Chase Difference…Public Speaking 4/15 Open House The Chase Difference…Our Students Green Button, Schedule a Visit Learn/Request/Schedule Learn/Request/Schedule Learn/Request/Schedule Learn/Let Us Know You're Coming/Schedule Learn/Request/Schedule 13 eMail Effort: eDM Tracking Summary Mail Day / Mailed Total Date Version Subject Line Quantity Opens Thu, 2/23 You're cordially invited to attend 40,425 1,521 Mon, 2/27 Seats still available tomorrow 40,425 240 Wed, 2/29 Doesn't your child deserve the best education? 40,425 500 Tue, 3/6 Make a move today. Your child's future depends on it! 40,425 768 Thu, 3/8 You only have one chance to educate your child! 40,425 125 Mon, 3/12 A Hinc Grants provided to 49% of students! 20,213 18 Mon, 3/12 B Ninc Grants provided to 49% of students! 20,212 53 Thu, 3/15 Exclusive invitation. Private tour! 40,425 153 Tue, 3/20 Doesn't your child deserve the best education? 40,425 89 Thu, 3/22 The Right Teacher Can Make A Difference 40,425 92 Wed, 3/28 Make a Difference in Your Child's Future 40,425 453 Tue, 4/3 Give Your Child a Head Start on Life 40,425 201 Thu, 4/5 Make a Difference in Your Child's Education 40,425 113 Mon, 4/9 Give your child a valuable education 40,425 137 Wed, 4/11 A Great Education is the Chance of a Lifetime 40,425 142 Fri, 4/13 We're Saving You a Seat! 40,425 132 Sat, 4/14 Spend Sunday at Our House! 40,425 135 Thu, 4/26 Doesn’t your child deserve the best education? 40,425 114 Thu, 5/3 Make a Difference in Your Child’s Future 40,425 284 Thu, 5/10 The Right Teacher Can Make A Difference 40,425 289 Thu, 5/17 A Great Education is the Chance of a Lifetime 40,425 283 Tue, 5/22 Exclusive Tour Invitation for You! 40,425 160 Thu, 5/31 Give your Child a Head Start on Life 40,425 230 Totals 889,350 6,232 • • • • Total Unique Open Unique Open Rate Opens Rate 3.8% 772 1.9% 0.6% 155 0.4% 1.2% 275 0.7% 1.9% 150 0.4% 0.3% 30 0.1% 0.1% 17 0.1% 0.3% 28 0.1% 0.4% 123 0.3% 0.2% 79 0.2% 0.2% 68 0.2% 1.1% 414 1.0% 0.5% 180 0.4% 0.3% 103 0.3% 0.3% 120 0.3% 0.4% 115 0.3% 0.3% 118 0.3% 0.3% 121 0.3% 0.3% 108 0.3% 0.7% 254 0.6% 0.7% 266 0.7% 0.7% 253 0.6% 0.4% 141 0.3% 0.6% 202 0.5% 0.7% 4,092 0.5% Total Unique Unique Clicks Total CTR Clicks CTR 164 10.8% 126 16.3% 9 3.8% 8 5.2% 270 54.0% 219 79.6% 18 2.3% 17 11.3% 5 4.0% 5 16.7% 2 11.1% 2 11.8% 10 18.9% 10 35.7% 13 8.5% 10 8.1% 47 52.8% 42 53.2% 60 65.2% 42 61.8% 215 47.5% 157 37.9% 49 24.4% 36 20.0% 16 14.2% 14 13.6% 9 6.6% 8 6.7% 21 14.8% 21 18.3% 12 9.1% 9 7.6% 17 12.6% 16 13.2% 22 19.3% 20 18.5% 47 16.5% 43 16.9% 87 30.1% 78 29.3% 53 18.7% 44 17.4% 31 19.4% 27 19.1% 60 26.1% 50 24.8% 1,237 19.8% 1,004 24.5% Combined Total Open*CTR 0.41% 0.02% 0.67% 0.04% 0.01% 0.01% 0.05% 0.03% 0.12% 0.15% 0.53% 0.12% 0.04% 0.02% 0.05% 0.03% 0.04% 0.05% 0.12% 0.22% 0.13% 0.08% 0.15% 0.14% Combined Unique Open*CTR 0.31% 0.02% 0.54% 0.04% 0.01% 0.01% 0.05% 0.02% 0.10% 0.10% 0.39% 0.09% 0.03% 0.02% 0.05% 0.02% 0.04% 0.05% 0.11% 0.19% 0.11% 0.07% 0.12% 0.11% 3/12 tested normal & high income effectiveness 3/28 began links to each school 5/3 began multiple CTAs – Learn More / Request Info / Schedule a Visit Reporting enhanced with Google Analytics 14 eMail Effort: eDM Tracking Detail Mon, 3/12 Mon, 3/12 Thu, 3/15 Tue, 3/20 Thu, 3/22 Wed, 3/28 Tue, 4/3 Thu, 4/5 Mon, 4/9 Wed, 4/11 Fri, 4/13 Sat, 4/14 Thu, 4/26 42 1 75 6 1 36 1 58 6 1 62 3 73 6 2 45 2 64 5 2 1 1 1 1 3 5 12 16 63 16 2 3 2 2 6 2 2 4 11 14 44 12 2 2 2 2 6 2 4 3 11 27 58 15 2 2 2 4 2 3 2 2 10 18 37 9 2 2 2 2 2 3 17 1 3 12 32 5 70 2 2 24 5 57 2 2 2 4 13 9 52 7 2 2 1 2 2 4 1 3 3 13 7 41 6 2 2 2 2 1 30 1 24 1 1 1 5 5 10 3 1 4 2 9 CTA link 9 12 2 3 9 10 1 1 5 10 3 4 3 9 4 7 3 3 2 2 5 2 1 3 2 2 4 1 1 3 1 2 1 2 3 1 3 1 2 2 1 1 1 2 1 2 4 1 5 2 3 1 2 2 3 1 1 1 1 1 1 1 2 12 1 10 2 2 1 2 2 Thu, 5/3 Make a Difference in Your Child’s Future 4 3 6 6 14 13 4 4 8 7 2 2 6 5 3 3 Thu, 5/10 The Right Teacher Can Make A Difference 7 6 21 18 12 11 3 3 7 6 15 14 14 12 8 8 Thu, 5/17 A Great Education is the Chance of a Lifetime 5 4 11 9 9 9 3 3 7 3 2 2 11 10 5 4 Tue, 5/22 Exclusive Tour Invitation for You! 9 9 6 4 5 5 1 1 5 4 5 4 2 2 8 8 31 31 42 37 30 28 Thu, 5/31 Totals Give your Child a Head Start on Life 7 5 5 5 290 233 329 252 21 23% 27% 2% 14 14 15 263 226 57 21% 5% 47 29 2% 20 3% 3% 2% 16 10 8 6 60 46 85 69 5% Total Unique Clicks 126 8 219 17 5 Schedule a Visit Today! 2 2 Schedule a Visit Today! Schedule a Visit Today! Schedule a Visit Today! Schedule a Visit Today! For More Information Click to Register Click to Register Click to Register Click to Register Click to Register Click to Register Schedule a Visit Today! Multiple CTA Learn/Request/Schedule Multiple CTA Learn/Request/Schedule Multiple CTA Learn/Request/Schedule Multiple CTA Learn/Come/Request Multiple CTA Learn/Request/Schedule 10 13 47 60 215 49 16 9 21 12 17 22 10 10 42 42 157 36 14 8 21 9 16 20 47 43 87 78 53 44 31 27 60 1237 50 1004 Detailed CTA Link 8 Register Here Click Here to Register 6 Schedule a Visit Today! 3 Schedule a Visit Today! Schedule a Visit Today! 5 2 3 1 2 2 3 1 1 Total Total Clicks 164 9 270 18 5 Total Uniq ue Upper School Total Uniq ue Middle School Total Uniq ue Total Uniq ue Lower School Total Uniq ue Total Uniq ue Total Uniq ue Total Uniq ue CLICK DETAILS Chase Header Facebook Difference Pre-K Image logo /Contact Visit Chase (URL) Total Uniq ue Versi on Subject Line You're cordially invited to attend Seats still available tomorrow Doesn't your child deserve the best education? Make a move today. Your child's future depends on it! You only have one chance to educate your child! A Hinc Grants provided to 49% of students! B Ninc Grants provided to 49% of students! Exclusive invitation. Private tour! Doesn't your child deserve the best education? The Right Teacher Can Make A Difference Make a Difference in Your Child's Future Give Your Child a Head Start on Life Make a Difference in Your Child's Education Give your child a valuable education A Great Education is the Chance of a Lifetime We're Saving You a Seat! Spend Sunday at Our House! Doesn’t your child deserve the best education? Visit Chase (logo) Total Uniq ue Mail Day / Date Thu, 2/23 Mon, 2/27 Wed, 2/29 Tue, 3/6 Thu, 3/8 Total Uniq ue Mobile Friendly 7% Key Takeaway: Overall, graphic links continue to yield strong performance in terms of number of clicks, followed by the Mobile link. The multiple CTA links and more prominent “schools” buttons began driving a greater percentage of all clicks once instituted on 4/26. 15 eDM Effort: Final eDM Matchback Results • Matched 15 of Information Session & Open House Sign-ups • All matched fell into “normal” or “unscreened” HHI – Expect this is due to household income being a self-reported field – Some database prospects do not complete this field or may not answer it truthfully IS, OH Last Name Applying For Inquiry Status Grade Date 9/19/201 20122013 Inquiry PK3 1 20122013 Inquiry 2 20122013 Inquiry PK3 20122013 Inquiry 6 4/4/2012 20122013 Inquiry 4 InquirySoccer 20122013 Letter 5 Applicant -Sent follow up 20122013 email 3 Inquiry20122013 Active PK3 Applicant 20122013 -Active 6 Inquiry20122013 Active 4 Inquiry20122013 Active 6 Inquiry20132014 Active 9 1/11/201 20122013 Enrolled 6 2 20122013 Enrolled 8 2/1/2012 Preferred Academic Name Sex Yr OH OH OH OH OH Missed OH Bean Peppers Peppers Missed OH Brown Peppers Joshua O'bed Precious Katherine Uwimana IS Dessieux Alyssa IS Devan Ryan IS Bean Joshua IS Hargrove D'Asia IS Keller Anthony IS Bernardi Michael IS Ciampi Alexandria OH OH Powers Powers Avarie Chloe M F F F Source Drove by - Googled internet internet reputation/area internet Household Email LCarter001@gmail.com, joshua.bean@gmail.com adidja26@gmail.com adidja26@gmail.com lrbrown01@snet.net adidja26@gmail.com Email2 Email3 High Income Unscreened Income Mailed, Mailed Mailed Mailed Mailed Mailed dent16@excite.com Mailed coworker's children attend devan4@yahoo.com Mailed Drove by - Googled LCarter001@gmail.com Mailed Friends lmuha801@yahoo.com Mailed Koli soccer recruit morronedevelopment@att.net Mailed friends and newspaper nikkibernardi@yahoo.com Mailed Email about infosession quintct@yahoo.com Mailed neighbor neighbor tracypowers@me.com tracypowers@me.com johntpowersjr@me.com tracypowers2000@yahoo.com johntpowersjr@me.com tracypowers2000@yahoo.com Mailed Mailed 16 Display Effort: Ad Performance Campaign Clicks Impressions CTR Contextual Remarketing 3,334 779 3,774,682 635,809 0.088% 0.123% Ad Size Clicks Impressions CTR Rectangle Leaderboard Wide Skyscraper Large Rectangle Skyscraper Sm Leaderboard 1,487 2,014 537 55 5 15 1,549,065 2,137,970 632,319 31,220 14,124 45,793 0.096% 0.094% 0.085% 0.176% 0.035% 0.033% Creative Messaging Clicks Impressions CTR April Open House Contact Us Contact Us CTA Contact Us CTA Graphic 3,561 91 218 243 3,654,998 211,736 308,978 234,779 0.097% 0.043% 0.071% 0.104% Key Takeaway: • Retargeting effort is delivering 39% greater CTR performance although less efficient • Best CTR from CTA large rectangle and Xinc Rev4.24 Large Rectangle both in the Added Value portion of the campaign • Greatest number of total impressions served and clicks generated came from Open House Leaderboard3 • Contact Us CTA Graphic produced better performance than all other creative messaging *Detailed Reports in Appendix 17 Engagement: Time Spent on Site 18 Competitive View: Unique Visitors chasecollegiate.org Taftschool.org Westoverschool.org Rumseyhall.org 9,000 8,000 Unique Visitors 7,000 6,000 5,000 4,000 3,000 2,000 1,000 Apr-12 Mar-12 Feb-12 Jan-12 Dec-11 Nov-11 Oct-11 Sep-11 Aug-11 Jul-11 Jun-11 May-11 Apr-11 Mar-11 Feb-11 Jan-11 0 Using simple linear regression, Taft shows the greatest positive trend over time, followed by Chase, Rumsey and Westover respectively. From the year ending December 31st, Chase shows the best improvement in Unique Visitors at +416%, followed by Rumsey Hall at +10%. Both Taft and Westover have shown a sharp decline (-47% and -65%). (May data not yet published as of 6.13.12) 19 Next Steps Develop annual marketing plan and budget for CY12-CY13 admissions cycle • Analyze admissions cycle and process to ensure its alignment with marketing efforts • Analyze seasonality – enrollment, new visitors, website pageviews, etc. in order to plan marketing events/activities accordingly • Marketing tactics to consider: – Add a minimum of open house each month – Consider potential promotions – register to wins can be meaningful and effective if/when tied to education (win an SAT prep session, free summer camp session, etc.) – Consider expanding social media presence • Add to website best practices – Put alt tags on images – Publish or delete unpublished pages • Analyze website visitors – get quantified in Quantcast, analyze visitor path with Google Analytics • Consider a Chase unique selling proposition (e.g. stem program) • APPENDIX Info Session Flyer: Front & Back 22 Info Session Flyer: Inside 23 Open House Post Card: Front 24 Open House Post Card: Back 25 Open House Color Print Ads 26 Open House Print Ad 27 Open House Print Ad (2) 28 Open House Print Ad (3) 29 Open House Print Ad (4) 30 Open House Print Ad (5) 31 eDM Creative Mailed: 2/23 Subject Line: You’re cordially invited to attend 32 eDM Creative Mailed: 2/27 Subject Line: Seats still available tomorrow 33 eDM Creative Mailed: 2/29 Subject Line: Doesn’t your child deserve the best education? 34 eDM Creative Mailed: 3/6 Subject Line: Make a move today. Your child’s future depends on it! 35 eDM Creative Mailed: 3/8 Subject Line: You only have one chance to educate your child! 36 eDM Creative Mailed: 3/12 Subject Line: Grants provided to 49% of students 37 eDM Creative Mailed: 3/15 Subject Line: Exclusive invitation. Private tour! 38 eDM Creative Mailed: 3/20 Subject Line: Doesn’t your child deserve the best education? 39 eDM Creative Mailed: 3/22 Subject Line: The Right Teacher Can Make a Difference 40 eDM Creative Mailed: 3/28 Subject Line: Make a Difference in Your Child’s Future 41 eDM Creative Mailed: 4/3 Open House Ad Subject Line: Give Your Child a Head Start on Life 42 eDM Creative Mailed: 4/5 Open House Ad Subject Line: Make a Difference in Your Child/s Education 43 eDM Creative Mailed: 4/9 Open House Ad Subject Line: Give your child a valuable education 44 eDM Creative Mailed: 4/11 Open House Ad Subject Line: A Great Education is the Chance of a Lifetime 45 eDM Creative Mailed: 4/13 Open House Ad Subject Line: We’re Saving You a Seat! 46 eDM Creative Mailed: 4/14 Open House Ad Subject Line: Spend Sunday at Our House! 47 eDM Creative Mailed: 4/26 Subject Line: Doesn’t your child deserve the best education? 48 eDM Creative Mailed: 5/3 Subject Line: Make a Difference in Your Child’s Future 49 eDM Creative Mailed: 5/10 Subject Line: The Right Teacher Can Make a Difference 50 eDM Creative Mailed: 5/17 Subject Line: A Great Education is the Chance of a Lifetime 51 eDM Creative Mailed: 5/22 Subject Line: Exclusive Tour Invitation for You! 52 eDM Creative Mailed: 5/31 Subject Line: Give your Child a Head Start on Life 53 Paid Search Effort: Ad Groups & Ads AD GROUPS AD #1 AD #2 AD #3 AD #4 AD #5 AD #6 Best Best Collegiate Schools Chase Collegiate School promotes multiculturalism in every respect. chasecollegiate.org/History Best Private Schools Founded in 1865, Chase Collegiate remains a top academic institution. chasecollegiate.org/History Chase Small Class Sizes An academic private school in the classic independent tradition. ChaseCollegiate.org Best Middle Schools Foster scholars, artists & athletes in student-centered environments. ChaseCollegiate.org/MiddleSchool Best Schools Chase provides a first-rate education, arts and athletics too. chasecollegiate.org/Mission Private Schools in CT An academic private school in the classic independent tradition. chasecollegiate.org/Mission Catholic (competitive) Best Schools Chase provides a first-rate education, arts and athletics too. chasecollegiate.org/Mission Private Schools Chase curriculum based on classic ideals of a first-rate education. ChaseCollegiate.org/Mission Charter/Collegiate (competitive) Chase Collegiate School From Pre-K to High School, Chase has the program for your child. ChaseCollegiate.org Chase Collegiate School With fierce job market competition, give your child the Chase edge. ChaseCollegiate.org/CollegePrep Chase Collegiate School An academic private school in the classic independent tradition. ChaseCollegiate.org Chase Private Schools An academic private school in the classic independent tradition. ChaseCollegiate.org Advanced Placement Programs Relevant & rigorous curriculum balanced with arts and athletics. ChaseCollegiate.org/CollegePrep Elementary School Private Elementary School Balanced literacy curriculum provides the optimum foundation. ChaseCollegiate.org/LowerSchool Collegiate Grade School Core academic subjects are complimented with arts & sciences. ChaseCollegiate.org/LowerSchool Best Elementary Schools Balanced literacy curriculum providing the optimum foundation. ChaseCollegiate.org/LowerSchool Chase Lower School Balanced literacy curriculum provides the optimum foundation. ChaseCollegiate.org/LowerSchool High School Private High School Foster scholars, artists & athletes in student-centered environment. chasecollegiate.org/UpperSchool Collegiate High School Confidence, Courage, Compassion. Surround your child for success. ChaseCollegiate.org/UpperSchool College Prep High School Relevant & rigorous curriculum balanced with arts and athletics. ChaseCollegiate.org/CollegePrep Best Private High Schools Foster scholars, artists & athletes in student-centered environment. chasecollegiate.org/UpperSchool Chase Upper School Foster scholars, artists & athletes in student-centered environment. chasecollegiate.org/UpperSchool Middle School Private Middle School Dynamic learning experience, small classes, talented staff. ChaseCollegiate.org/MiddleSchool Collegiate Middle School At Chase, teens emerge as confident thinkers & enthusiastic learners. ChaseCollegiate.org/MiddleSchool Top Middle Schools At Chase, teens emerge as confident thinkers & enthusiastic learners. ChaseCollegiate.org/MiddleSchool Pre-K Preschool at Chase Children learn so much while they have fun playing with friends. ChaseCollegiate.org/PreK Prekindergarten Program At Chase, children learn while they have fun playing & making friends. ChaseCollegiate.org/PreK Prekindergarten at Chase Children develop academic and social skills + have fun playing! ChaseCollegiate.org/PreK Chase Private Pre School At Chase, children learn while they have fun playing & making friends. ChaseCollegiate.org/PreK Early Childhood Education Children develop academic and social skills + have fun playing! ChaseCollegiate.org/PreK Sports Sports Camps & Clinics One to four-week sessions with one on one instruction. Jul 2 - Aug 10. ChaseCollegiate.org/Sports Summer Sports Camp/Clinic A clinic for every girl and boy at Chase. Gets kids off and running! ChaseCollegiate.org/Sports Soccer Camps One to four-week sessions with one on one instruction. Jul 2 - Aug 10. ChaseCollegiate.org/Sports Chase Tennis Camps One to four-week sessions with one on one instruction. Jul 2 - Aug 10. ChaseCollegiate.org/Sports Chase Wrestling Camps One to four-week sessions with one on one instruction. Jul 2 - Aug 10. ChaseCollegiate.org/Sports Summer Academics Specialty Summer Camps From academics to arts, Chase has a Summer Studies & Enrichment From academics to arts, Chase has Chase Summer Academics From academics to arts, Chase has specialty camp for your child. ChaseCollegiate.org/Specialty the camp for your child, 7/2-8/10. ChaseCollegiate.org/Summer the camp for your child, 7/2-8/10. ChaseCollegiate.org/Summer Summer Arts Enrichment From performing to visual arts, Chase has the program for your child 7/28/10. ChaseCollegiate.org/Specialty Chase Open House Join us April 15th from 1:00-3:00pm Register today. Space is limited! ChaseCollegiate.org/Register Chase Open House Spend Sunday at Our House! Join us April 15th from 1:00-3:00pm ChaseCollegiate.org/Register new keywords as of 3.28.12 Chase Open House ads added to each ad group from 4.13 - 4.15.12 as of 4/15, all Quality Scores greater than 3 out of 10 Chase Basketball Camps One to four-week sessions with one on one instruction. Jul 2 - Aug 10. ChaseCollegiate.org/Sports 54 Paid Search Effort: Added Value Ad Groups & Ads AD GROUPS Best AD #1 Chase Small Class Sizes An academic private school in the classic independent tradition. ChaseCollegiate.org AD #2 Chase Collegiate School From Pre-K to High School, Chase has the program for your child. ChaseCollegiate.org AD #3 Chase Collegiate School An academic private school in the classic independent tradition. ChaseCollegiate.org AD #4 Best Middle Schools Foster scholars, artists & athletes in student-centered environments. ChaseCollegiate.org/MiddleSchool Catholic (competitive) Chase Small Class Sizes An academic private school in the classic independent tradition. ChaseCollegiate.org Chase Collegiate School From Pre-K to High School, Chase has the program for your child. ChaseCollegiate.org Chase Collegiate School An academic private school in the classic independent tradition. chasecollegiate.org/Mission Charter/Collegiate (competitive) Chase Collegiate School An academic private school in the classic independent tradition. ChaseCollegiate.org Chase Collegiate School From Pre-K to High School, Chase has the program for your child. ChaseCollegiate.org Chase Collegiate School With fierce job market competition, give your child the Chase edge. ChaseCollegiate.org/CollegePrep Chase Private Schools An academic private school in the classic independent tradition. ChaseCollegiate.org Elementary School Chase Small Class Sizes An academic private school in the classic independent tradition. ChaseCollegiate.org/LowerSchool Chase Elementary School An academic private school in the classic independent tradition. ChaseCollegiate.org/LowerSchool Chase Elementary School From Pre-K to High School, Chase has the program for your child. ChaseCollegiate.org/LowerSchool Chase Elementary School A quality primary school sets your child's foundation for life. ChaseCollegiate.org/LowerSchool High School Chase High School An academic private school in the classic independent tradition. chasecollegiate.org/UpperSchool Chase College Prep An academic private school in the classic independent tradition. ChaseCollegiate.org/CollegePrep Chase Upper School Foster scholars, artists & athletes in student-centered environment. chasecollegiate.org/UpperSchool Middle School Private Middle Schools From Pre-K to High School, Chase has the program for your child. ChaseCollegiate.org/MiddleSchool Top Middle Schools At Chase, teens emerge as confident thinkers & enthusiastic learners. ChaseCollegiate.org/MiddleSchool Chase Middle School An academic private school in the classic independent tradition. ChaseCollegiate.org/MiddleSchool Pre-K Chase Private Pre School At Chase, children learn while they have fun playing & making friends. ChaseCollegiate.org/PreK Preschool at Chase Children learn so much while they have fun playing with friends. ChaseCollegiate.org/PreK Sports Sports Camps & Clinics One to four-week sessions with one on one instruction. Jul 2 - Aug 10. ChaseCollegiate.org/Sports Summer Sports Camp/Clinic A clinic for every girl and boy at Chase. Gets kids off and running! ChaseCollegiate.org/Sports Summer Academics Specialty Summer Camps From academics to arts, Chase has a specialty camp for your child. ChaseCollegiate.org/Specialty Chase Summer Academics From academics to arts, Chase has the camp for your child, 7/2-8/10. ChaseCollegiate.org/Summer AD #5 Private Schools in CT An academic private school in the classic independent tradition. chasecollegiate.org/Mission Best Middle Schools Foster scholars, artists & athletes in student-centered environments. ChaseCollegiate.org/MiddleSchool Summer Arts Enrichment Chase K-12 performing and visual arts program openings Jul 2-Aug 10. ChaseCollegiate.org/Specialty 55 Display Effort: Original Campaign Ads Original Campaign Ads Revised Campaign Ads 56 Display Effort: Added Value Campaign Ads Xinc Rev4.24 Six sizes: 160x600, 120x600, 336x280, 300x250, 468x60, 728x90 CTA Graphics Six sizes: 160x600, 120x600, 336x280, 300x250, 468x60, 728x90 CTA Four sizes: 160x600, 120x600, 336x280, 300x250 http://adwords.google.com/da/b/dabAdPreview? destinationUrl=http://www.chasecollegiate.org/pa ge.cfm?p%3D158&height=250&irsKey=866355277 958479872&isExpandable=false&outputFormat=F LASH&templateId=110&visibleUrl=ChaseCollegiate .org&width=300&sig=ACiVB_xOICPMzzWhRHDIbdl u6PEEKaMH1A http://adwords.google.com/da/b/dabAdPreview ?destinationUrl=http://www.chasecollegiate.org/ page.cfm?p%3D158&height=280&irsKey=5972215620668751872&isExpandable=false&ou tputFormat=FLASH&templateId=110&visibleUrl= ChaseCollegiate.org&width=336&sig=ACiVB_yLM vOLzuVwcg0mAn8IJ-VjKjA02A http://adwords.google.com/da/b/dabAdPreview?des tinationUrl=http://www.chasecollegiate.org/page.cf m?p%3D158&height=280&irsKey=6606343558825771008&isExpandable=false&output Format=FLASH&templateId=110&visibleUrl=ChaseCol legiate.org&width=336&sig=ACiVB_w1_JU4qOa94Md x4rB1oI9_Jsj3fg 57 Chasecollegiate.org Website Snapshot April Snapshot not available as of 6.13.12. Suspect delayed until November 2012. 58 Chasecollegiate.org Website Visitor Composition 59 Partial Search Engine List Technorati Book Search Enterprise 60 Detailed Keywords – Core Campaign Page 1 of 3 Campaign Chase Collegiate Paid Search Chase Collegiate Paid Search Chase Collegiate Paid Search Chase Collegiate Paid Search Chase Collegiate Paid Search Chase Collegiate Paid Search Chase Collegiate Paid Search Chase Collegiate Paid Search Chase Collegiate Paid Search Chase Collegiate Paid Search Chase Collegiate Paid Search Chase Collegiate Paid Search Chase Collegiate Paid Search Chase Collegiate Paid Search Chase Collegiate Paid Search Chase Collegiate Paid Search Chase Collegiate Paid Search Chase Collegiate Paid Search Chase Collegiate Paid Search Chase Collegiate Paid Search Chase Collegiate Paid Search Chase Collegiate Paid Search Chase Collegiate Paid Search Chase Collegiate Paid Search Chase Collegiate Paid Search Chase Collegiate Paid Search Chase Collegiate Paid Search Chase Collegiate Paid Search Chase Collegiate Paid Search Chase Collegiate Paid Search Chase Collegiate Paid Search Chase Collegiate Paid Search Chase Collegiate Paid Search Ad group Catholic (competitive) Catholic (competitive) Catholic (competitive) Catholic (competitive) Best Best Best Best Best Best Best Charter/Collegiate (Competitive) Charter/Collegiate (Competitive) Charter/Collegiate (Competitive) Charter/Collegiate (Competitive) Charter/Collegiate (Competitive) Charter/Collegiate (Competitive) Charter/Collegiate (Competitive) Charter/Collegiate (Competitive) Charter/Collegiate (Competitive) Charter/Collegiate (Competitive) Charter/Collegiate (Competitive) Charter/Collegiate (Competitive) Charter/Collegiate (Competitive) Charter/Collegiate (Competitive) Charter/Collegiate (Competitive) Summer Academics Summer Academics Summer Academics Summer Academics Summer Academics Summer Academics Summer Academics Clicks 17 1 1 4 32 0 39 2 3 17 0 0 18 9 0 0 172 5 0 0 0 0 0 5 1 1 87 1 3 1 5 2 1 Impression s CTR 4341 0.39% 234 0.43% 226 0.44% 157 2.55% 2114 1.51% 15 0.00% 1763 2.21% 101 1.98% 569 0.53% 2857 0.60% 7 0.00% 324 0.00% 5400 0.33% 2881 0.31% 18 0.00% 171 0.00% 1719 10.01% 637 0.78% 67 0.00% 66 0.00% 3 0.00% 35 0.00% 1 0.00% 461 1.08% 99 1.01% 177 0.56% 10236 0.85% 577 0.17% 212 1.42% 78 1.28% 1389 0.36% 409 0.49% 401 0.25% Avg. position 2.52 2.08 2.15 2.13 2.54 3 2.1 1.39 3.64 2.33 2.43 1.87 3 2.76 3.06 2.68 1.31 2.65 2.91 2.26 3.67 2.26 2 1.5 2.66 2.49 3.81 5.71 5.85 5.18 5.54 3.89 4.89 Quality score 3 3 3 3 3 4 3 3 3 3 4 3 3 3 3 3 5 3 4 3 3 3 3 3 3 3 3 3 3 3 3 4 4 61 Detailed Keywords – Core Campaign Page 2 of 3 Campaign Chase Collegiate Paid Search Chase Collegiate Paid Search Chase Collegiate Paid Search Chase Collegiate Paid Search Chase Collegiate Paid Search Chase Collegiate Paid Search Chase Collegiate Paid Search Chase Collegiate Paid Search Chase Collegiate Paid Search Chase Collegiate Paid Search Chase Collegiate Paid Search Chase Collegiate Paid Search Chase Collegiate Paid Search Chase Collegiate Paid Search Chase Collegiate Paid Search Chase Collegiate Paid Search Chase Collegiate Paid Search Chase Collegiate Paid Search Chase Collegiate Paid Search Chase Collegiate Paid Search Chase Collegiate Paid Search Chase Collegiate Paid Search Chase Collegiate Paid Search Chase Collegiate Paid Search Chase Collegiate Paid Search Chase Collegiate Paid Search Chase Collegiate Paid Search Chase Collegiate Paid Search Chase Collegiate Paid Search Chase Collegiate Paid Search Chase Collegiate Paid Search Chase Collegiate Paid Search Chase Collegiate Paid Search Chase Collegiate Paid Search Chase Collegiate Paid Search Chase Collegiate Paid Search Chase Collegiate Paid Search Chase Collegiate Paid Search Ad group Sports Sports Sports Sports Sports Sports Sports Sports Sports Sports Pre-K Pre-K Pre-K Pre-K Pre-K Pre-K Pre-K Pre-K Pre-K Pre-K Pre-K Pre-K Pre-K Pre-K Pre-K Pre-K Pre-K Pre-K Pre-K Pre-K Pre-K Pre-K Pre-K Pre-K Pre-K Pre-K Pre-K Pre-K Clicks 57 11 2 0 3 0 0 0 3 0 153 8 2 9 0 0 0 0 5 1 0 3 2 1 2 6 1 5 1 9 1 0 2 1 0 0 0 1 Impressio ns 4025 2513 39 552 720 9 8 1 453 108 69958 935 383 1616 41 36 31 68 277 306 326 965 189 78 478 966 55 826 27 1450 136 39 46 66 5 78 12 129 CTR 1.42% 0.44% 5.13% 0.00% 0.42% 0.00% 0.00% 0.00% 0.66% 0.00% 0.22% 0.86% 0.52% 0.56% 0.00% 0.00% 0.00% 0.00% 1.81% 0.33% 0.00% 0.31% 1.06% 1.28% 0.42% 0.62% 1.82% 0.61% 3.70% 0.62% 0.74% 0.00% 4.35% 1.52% 0.00% 0.00% 0.00% 0.78% Avg. position 2.84 3.32 3.23 2.62 2.46 6.44 5 1 2.72 1.94 4.33 4.18 3.58 3.53 4.49 4.86 4.58 3.87 4.7 2.44 2.27 3.55 4.99 5.68 4.64 4 2.09 3.76 5.26 4.43 2.28 3.15 3.67 2.86 2 2.78 2.25 3.93 Quality score 4 3 4 3 3 3 4 4 4 3 3 4 4 3 3 4 4 4 4 3 3 4 4 3 3 4 4 3 3 3 3 3 3 3 3 3 3 3 62 Detailed Keywords – Core Campaign Page 3 of 3 Campaign Chase Collegiate Paid Search Chase Collegiate Paid Search Chase Collegiate Paid Search Chase Collegiate Paid Search Chase Collegiate Paid Search Chase Collegiate Paid Search Chase Collegiate Paid Search Chase Collegiate Paid Search Chase Collegiate Paid Search Chase Collegiate Paid Search Chase Collegiate Paid Search Chase Collegiate Paid Search Chase Collegiate Paid Search Chase Collegiate Paid Search Chase Collegiate Paid Search Chase Collegiate Paid Search Chase Collegiate Paid Search Chase Collegiate Paid Search Chase Collegiate Paid Search Chase Collegiate Paid Search Chase Collegiate Paid Search Chase Collegiate Paid Search Chase Collegiate Paid Search Chase Collegiate Paid Search Chase Collegiate Paid Search Chase Collegiate Paid Search Chase Collegiate Paid Search Chase Collegiate Paid Search Chase Collegiate Paid Search Chase Collegiate Paid Search Chase Collegiate Paid Search Total Chase Collegiate Paid Search Ad group Elementary School Elementary School Elementary School Elementary School Elementary School Elementary School Elementary School Elementary School Elementary School Elementary School Elementary School Elementary School Elementary School Elementary School Elementary School Elementary School Middle School Middle School Middle School Middle School Middle School Middle School Middle School Middle School Middle School High School High School High School High School High School High School Impressi Clicks ons 8 1132 1 416 9 1927 0 200 0 28 61 8902 5 971 1 187 9 688 0 12 4 420 0 1 3 215 21 3146 2 51 2 39 0 15 12 506 1 39 1 129 0 22 1 29 1 56 0 157 1 1222 75 4194 13 474 2 77 0 175 0 11 9 315 958 151451 Avg. Quality CTR position score 0.71% 1.9 3 0.24% 2.11 3 0.47% 1.56 3 0.00% 2.38 3 0.00% 2.68 3 0.69% 1.37 3 0.51% 3.14 3 0.53% 3.19 3 1.31% 2.21 3 0.00% 4.17 3 0.95% 1.58 3 0.00% 1 3 1.40% 1.47 3 0.67% 2.64 3 3.92% 2.39 3 5.13% 2.08 3 0.00% 1.47 3 2.37% 2.05 3 2.56% 1.77 3 0.78% 2.53 3 0.00% 1.82 3 3.45% 1.62 5 1.79% 1.93 3 0.00% 2.24 3 0.08% 1.83 3 1.79% 2.19 3 2.74% 1.35 3 2.60% 1.58 5 0.00% 1.45 3 0.00% 1.91 3 2.86% 1.68 4 0.63% 3.49 3 63 Detailed Keywords – Added Value Campaign Ad Group Chase Collegiate Paid Search Added Value Best Chase Collegiate Paid Search Added Value Best Chase Collegiate Paid Search Added Value Best Chase Collegiate Paid Search Added Value Charter/Collegiate (Competitive) Chase Collegiate Paid Search Added Value Charter/Collegiate (Competitive) Chase Collegiate Paid Search Added Value Charter/Collegiate (Competitive) Chase Collegiate Paid Search Added Value Elementary School Chase Collegiate Paid Search Added Value Elementary School Chase Collegiate Paid Search Added Value Elementary School Chase Collegiate Paid Search Added Value Elementary School Chase Collegiate Paid Search Added Value Elementary School Chase Collegiate Paid Search Added Value Elementary School Chase Collegiate Paid Search Added Value High School Chase Collegiate Paid Search Added Value Middle School Chase Collegiate Paid Search Added Value Middle School Chase Collegiate Paid Search Added Value Middle School Chase Collegiate Paid Search Added Value Middle School Chase Collegiate Paid Search Added Value Pre-K Chase Collegiate Paid Search Added Value Pre-K Chase Collegiate Paid Search Added Value Pre-K Chase Collegiate Paid Search Added Value Pre-K Chase Collegiate Paid Search Added Value Pre-K Chase Collegiate Paid Search Added Value Pre-K Chase Collegiate Paid Search Added Value Pre-K Chase Collegiate Paid Search Added Value Pre-K Chase Collegiate Paid Search Added Value Pre-K Chase Collegiate Paid Search Added Value Pre-K Chase Collegiate Paid Search Added Value Pre-K Chase Collegiate Paid Search Added Value Pre-K Chase Collegiate Paid Search Added Value Sports Chase Collegiate Paid Search Added Value Summer Academics Chase Collegiate Paid Search Added Value Summer Academics Total Chase Collegiate Paid Search Added Value Clicks Impressions CTR Avg. Position Quality Score 190 2 8 35 0 1 0 0 1 0 4 13 6 7 5 0 7 22 3 10 3 0 0 0 6 0 10 2 1 17 294 0 647 10672 314 1767 3369 57 567 5 409 180 2 731 1103 551 426 602 72 520 6895 589 6820 2445 440 85 100 1780 13 2770 353 135 1446 36601 133 81952 1.78% 0.64% 0.45% 1.04% 0.00% 0.18% 0.00% 0.00% 0.56% 0.00% 0.55% 1.18% 1.09% 1.64% 0.83% 0.00% 1.35% 0.32% 0.51% 0.15% 0.12% 0.00% 0.00% 0.00% 0.34% 0.00% 0.36% 0.57% 0.74% 1.18% 0.80% 0.00% 0.79% 2.78 2.73 3.67 3.03 1.6 3.32 5.2 4.62 2.61 5.5 2.05 2.27 3.73 2.56 2.86 2.56 3.65 5.14 5.54 4.79 4.96 7.13 7.4 3.5 4.8 7.46 6.41 3.28 4.12 4.79 4.45 6.6 4.26 4 3 3 3 3 3 3 3 3 3 3 3 3 3 3 5 3 4 4 3 3 3 3 3 3 3 3 3 3 6 4 4 4 64 Display Effort: Ad Performance Detail Page 1 of 2 Ad report (Feb 20, 2012-Jun 3, 2012) Campaign Contextual Contextual Contextual Contextual Contextual Contextual Contextual Contextual Contextual Contextual Contextual Contextual Contextual Contextual Contextual Contextual Added Value Contextual Added Value Contextual Added Value Contextual Added Value Contextual Added Value Contextual Added Value Contextual Added Value Contextual Added Value Contextual Added Value Contextual Added Value Contextual Added Value Contextual Added Value Contextual Added Value Contextual Added Value Contextual Added Value Contextual Added Value Contextual Added Value Contextual Added Value Ad Open House Leaderboard Open House Wide Skyscraper Open House Rectangle Open House Leaderboard2 Open House Leaderboard3 Open House Wide Skyscraper2 Open House Wide Skyscraper3 Open House Leaderboard4b Open House Leaderboard5b Open House Leaderboard6b Open House Leaderboard7b Open House Rectangle2b Open House Rectangle3b Open House Wide Skyscraper4 Open House Wide Skyscraper5 Xinc Rev4.24 Wide Skyscraper Xinc Rev4.24 Skyscraper Xinc Rev4.24 Large Rectangle Xinc Rev4.24 Rectangle Xinc Rev4.24 Sm Leaderboard Xinc Rev4.24 Leaderboard CTA Sm Leaderboard CTA Leaderboard CTA Large Rectangle CTA Wide Skyscraper CTA Rectangle CTA Skyscraper CTA Graphics Sm Leaderboard CTA Graphics Leaderboard CTA Graphics Rectangle CTA Graphics Skyscraper CTA Graphics Wide Skyscraper CTA Graphics Large Rectangle Destination URL /page.cfm?p=1787 /page.cfm?p=1787 /page.cfm?p=1787 /page.cfm?p=1787 /page.cfm?p=1787 /page.cfm?p=1787 /page.cfm?p=1787 /page.cfm?p=1787 /page.cfm?p=1787 /page.cfm?p=1787 /page.cfm?p=1787 /page.cfm?p=1787 /page.cfm?p=1787 /page.cfm?p=1787 /page.cfm?p=1787 /page.cfm?p=158 /page.cfm?p=158 /page.cfm?p=158 /page.cfm?p=158 /page.cfm?p=158 /page.cfm?p=158 /page.cfm?p=158 /page.cfm?p=158 /page.cfm?p=158 /page.cfm?p=158 /page.cfm?p=158 /page.cfm?p=158 /page.cfm?p=158 /page.cfm?p=158 /page.cfm?p=158 /page.cfm?p=158 /page.cfm?p=158 /page.cfm?p=158 Messaging April Open House April Open House April Open House April Open House April Open House April Open House April Open House April Open House April Open House April Open House April Open House April Open House April Open House April Open House April Open House Contact Us Contact Us Contact Us Contact Us Contact Us Contact Us Contact Us CTA Contact Us CTA Contact Us CTA Contact Us CTA Contact Us CTA Contact Us CTA Contact Us CTA G Contact Us CTA G Contact Us CTA G Contact Us CTA G Contact Us CTA G Contact Us CTA G Ad Size 728 x 90 160 x 600 300 x 250 728 x 90 728 x 90 160 x 600 160 x 600 728 x 90 728 x 90 728 x 90 728 x 90 300 x 250 300 x 250 160 x 600 160 x 600 160 x 600 120 x 600 336 x 280 300 x 250 468 x 60 728 x 90 468 x 60 728 x 90 336 x 280 160 x 600 300 x 250 120 x 600 468 x 60 728 x 90 300 x 250 120 x 600 160 x 600 336 x 280 Clicks 136 143 728 187 854 20 126 156 151 147 22 72 175 51 15 3 0 3 12 2 6 2 57 31 45 21 3 1 7 143 2 9 4 Impressions 168,181 158,888 752,471 198,953 879,454 31,776 134,842 143,764 128,638 134,048 31,738 113,847 245,209 62,158 26,585 19,247 2,300 4,934 54,006 10,667 45,409 9,339 126,035 14,587 78,496 19,568 4,862 9,204 18,639 122,764 5,442 15,671 2,960 CTR 0.080% 0.090% 0.100% 0.090% 0.100% 0.060% 0.090% 0.110% 0.120% 0.110% 0.070% 0.060% 0.070% 0.080% 0.060% 0.020% 0.000% 0.060% 0.020% 0.020% 0.010% 0.020% 0.050% 0.210% 0.060% 0.110% 0.060% 0.010% 0.040% 0.120% 0.040% 0.060% 0.140% 65 Display Effort: Ad Performance Detail Page 2 of 2 Ad report (Feb 20, 2012-Jun 3, 2012) Campaign Remarketing Added Value Remarketing Added Value Remarketing Added Value Remarketing Added Value Remarketing Added Value Remarketing Added Value Remarketing Added Value Remarketing Added Value Remarketing Added Value Remarketing Added Value Remarketing Added Value Remarketing Added Value Remarketing Added Value Remarketing Added Value Remarketing Added Value Remarketing Added Value Remarketing Added Value Remarketing Added Value Remarketing Remarketing Remarketing Remarketing Remarketing Remarketing Remarketing Remarketing Remarketing Remarketing Remarketing Remarketing Remarketing Remarketing Remarketing Remarketing Remarketing Remarketing Remarketing Remarketing Remarketing Contextual Subtotal Remarketing Subtotal Total* Ad Xinc Rev4.24 Wide Skyscraper Xinc Rev4.24 Skyscraper Xinc Rev4.24 Large Rectangle Xinc Rev4.24 Rectangle Xinc Rev4.24 Leaderboard Xinc Rev4.24 Leaderboard CTA Leaderboard CTA Leaderboard CTA Large Rectangle CTA Wide Skyscraper CTA Rectangle CTA Skyscraper CTA Graphics Large Rectangle CTA Graphics Wide Skyscraper CTA Graphics Skyscraper CTA Graphics Rectangle CTA Graphics Leaderboard CTA Graphics Leaderboard Open House Leaderboard Open House Wide Skyscraper Open House Rectangle Open House Wide Skyscraper3 Open House Leaderboard2 Open House Leaderboard3 Open House Wide Skyscraper2 Open House Rectangle3 Open House Rectangle2 Open House Leaderboard7 Open House Leaderboard6 Open House Leaderboard5 Open House Leaderboard4 Open House Rectangle3b Open House Rectangle2b Open House Leaderboard7b Open House Leaderboard6b Open House Leaderboard5b Open House Leaderboard4b Open House Wide Skyscraper5 Open House Wide Skyscraper4 Destination URL /page.cfm?p=158 /page.cfm?p=158 /page.cfm?p=158 /page.cfm?p=158 /page.cfm?p=158 /page.cfm?p=158 /page.cfm?p=158 /page.cfm?p=158 /page.cfm?p=158 /page.cfm?p=158 /page.cfm?p=158 /page.cfm?p=158 /page.cfm?p=158 /page.cfm?p=158 /page.cfm?p=158 /page.cfm?p=158 /page.cfm?p=158 /page.cfm?p=158 /page.cfm?p=1787 /page.cfm?p=1787 /page.cfm?p=1787 /page.cfm?p=1787 /page.cfm?p=1787 /page.cfm?p=1787 /page.cfm?p=1787 /page.cfm?p=1787 /page.cfm?p=1787 /page.cfm?p=1787 /page.cfm?p=1787 /page.cfm?p=1787 /page.cfm?p=1787 /page.cfm?p=1787 /page.cfm?p=1787 /page.cfm?p=1787 /page.cfm?p=1787 /page.cfm?p=1787 /page.cfm?p=1787 /page.cfm?p=1787 /page.cfm?p=1787 Messaging Contact Us Contact Us Contact Us Contact Us Contact Us Contact Us Contact Us CTA Contact Us CTA Contact Us CTA Contact Us CTA Contact Us CTA Contact Us CTA Contact Us CTA G Contact Us CTA G Contact Us CTA G Contact Us CTA G Contact Us CTA G Contact Us CTA G April Open House April Open House April Open House April Open House April Open House April Open House April Open House April Open House April Open House April Open House April Open House April Open House April Open House April Open House April Open House April Open House April Open House April Open House April Open House April Open House April Open House Ad Size 160 x 600 120 x 600 336 x 280 300 x 250 468 x 60 728 x 90 468 x 60 728 x 90 336 x 280 160 x 600 300 x 250 120 x 600 336 x 280 160 x 600 120 x 600 300 x 250 468 x 60 728 x 90 728 x 90 160 x 600 300 x 250 160 x 600 728 x 90 728 x 90 160 x 600 300 x 250 300 x 250 728 x 90 728 x 90 728 x 90 728 x 90 300 x 250 300 x 250 728 x 90 728 x 90 728 x 90 728 x 90 160 x 600 160 x 600 Clicks 2 0 8 10 10 35 0 5 3 22 29 0 6 1 0 52 0 18 10 15 103 24 16 59 13 4 4 6 1 2 2 102 32 44 46 1 46 37 11 3,334 779 4,113 Impressions 4,283 750 3,731 10,529 13,489 42,391 1,474 7,360 1,994 23,007 21,825 431 3,014 2,532 339 32,528 1,620 20,066 8,354 7,743 55,329 14,908 13,723 34,374 9,155 3,876 2,549 3,723 1,479 1,630 2,454 80,127 34,437 39,249 44,351 4,129 39,828 29,473 13,555 3,774,682 635,809 4,410,491 CTR 0.050% 0.000% 0.210% 0.090% 0.070% 0.080% 0.000% 0.070% 0.150% 0.100% 0.130% 0.000% 0.200% 0.040% 0.000% 0.160% 0.000% 0.090% 0.120% 0.190% 0.190% 0.160% 0.120% 0.170% 0.140% 0.100% 0.160% 0.160% 0.070% 0.120% 0.080% 0.130% 0.090% 0.110% 0.100% 0.020% 0.120% 0.130% 0.080% 0.088% 0.123% 0.093% 66